Resource Guide - Heritage Hills

Who We Are

Welcome to Heritage Hills Rehabilitation & Healthcare Center, a warm and welcoming skilled nursing center offering the best in subacute rehabilitative and long-term care with the primary goal of returning patients home as soon as possible. We are excited to infuse our center with our progressive rehab approach.

An integral part of the Smithfield community, our top-notch professional staff partners with the best healthcare providers in the area to deliver exceptional clinical care. Our caregivers strive to enrich and enhance the quality of life of each individual and are dedicated to meeting all their physical, emotional, and spiritual needs.

The recovery process at Heritage Hills is enhanced by our comfortable ambiance, welcoming staff, and many amenities including fine dining, concierge service, patio, and beauty salon

Our Mission

Heritage Hills strives to provide a superior experience and exceptional outcomes for patients, residents and families through progressive, innovative care, advanced technology and investment in service excellence. Highly motivated staff work to inspire our residents to live life to the fullest, offering an active, exciting and warm environment.

Heritage Hills Rehabilitation and Healthcare Center's steadfast commitment is to help our patients and residents live the best possible lives through a wide range of exceptional healthcare services that are personalized to their needs, in our distinctive uplifting environment of comfort and genuine warmth.

Adhering to the highest standard, and dedicated to delivering an unsurpassed level of care, we are committed to introducing innovative programs, harnessing the power of state of the art healthcare technology and believe that a consistent level of integrity is the cornerstone of our success.

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Our Insurance Contracts

In an effort to best serve you, we are extensively contracted with the following manged care products:

• Aetna

• BCBS

• Commonwealth Care Alliance

• MGB/NHP of MA

• NHP of RI

• United Healthcare

We understand that navigating insurance can be complex and overwhelming, which is why our dedicated team is committed to providing you with the guidance you need. From explaining policy options to helping you complete necessary paperwork, our staff is well-equipped to assist you every step of the way. We are here to answer your questions, address any concerns, and ensure that you have a smooth and informed experience.

&ALL THIS MORE

Our Advanced Clinical Services Include:

• Post- Operative Subacute Care

• 24/7 Skilled Nursing

• Physical Therapy

• Occupational Therapy

• Speech Therapy

• Orthopedic Rehabilitation

• Cardiac Care

• Pulmonary Care

• Wound Care

• Stroke Recovery

• Diabetic Care

• Bariatric Care

• Restorative Care

• IV Therapy

• Therapeutic Recreation

• Urgent SNF™ Stabilization Program

• Care Navigation™

Specialty Programming

Whether one is recovering from surgery or illness, our innovative programs effectively deliver optimal short term rehabilitation outcomes.

Utilizing the latest clinical protocols and rehabilitation technology, our stellar interdisciplinary team of therapists, nurses and doctors ensures an all encompassing continuum of care focused on every patient’s physical, social and emotional well-being.

Partnering with leading physicians from local hospitals offers the continuity and continuum of advanced care from the hospital to our center.

Our goal is to provide the medical expertise and personal support to help patients get well, be well and stay well.

Subacute Rehab

At Heritage Hills, we are dedicated to proactively addressing your rehabilitation needs in a modern and tranquil setting. Reflective of our approach, we start planning your discharge immediately upon admission. Individualized care plans are crafted to ensure optimal healing – fully preparing you for your return home.

Geared towards individuals recovering from orthopedic surgery, stroke, cardiac or pulmonary condition – our goal is to restore independence and maximum function. To get you back to yourself and home as soon as possible, we deliver cutting-edge therapies up to 7 days a week. Our expert rehab professionals craft custom rehabilitation regimens utilizing the latest rehab technology and techniques to accelerate your recovery.

Our Dedicated Subacute Rehabilitation Program Features:

• Physical, occupational & speech therapy 7 days a week

• Expansive rehabilitation gym

• Expert team of therapists

• Individualized plan of care

Easing Your Transition From Hospital To Home.

• Consulting specialists

• Coordination of post-discharge care & services

Urgent SNFTM New England Region

PLACEMENT SERVICE

DIAGNOSES / SIGNS AND SYMPTOMS* FOR URGENT SNF AND DIRECT ADMISSION SERVICE QUALIFICATION:

• Ambulation Dysfunction

• Falls

• IV Therapy

• Uncontrolled Diabetes

• Exacerbation of CHF

• Dialysis

• Change in Mental Status

• Exacerbation of COPD

• Dehydration

• UTI

• Weakness

• Uncontrolled Nausea

• Failure to Thrive

* Please Note: List of Diagnoses is not an inclusive list

URGENT SNF PAYMENT OPTIONS:

Medicare A: (qualified 3 night) stay within 30 days

HMO: Willingness to accept without prior authorization with select HMO/ MCO

24/7

Dedicated Line:

1.844.262.7784

The Urgent SNF Service at Marquis Health Consulting Services supports a global health care expectation for the right provision of care in the right place at the right time.Therefore, our solution driven service aims to provide an alternative option to individuals not meeting acute admission criteria, however requiring and/or benefiting from supervisory skilled rehabilitation services, skilled nursing oversight or stabilization.

Private Pay: Reduced Private Pay All Inclusive Rate promoting the stabilization often necessary to avoid repeat and unnecessary ER/ED visits. All-inclusive services include room/board, meals, therapy and nursing services.

The patient partnership

In partnership with our patients and or responsible party, every member of the team works collaboratively to develop an effective Care Navigation plan. Our belief in providing a better patient experience through quality and satisfaction will ensure successful navigation through the health care continuum.

Roadmap to successful navigation:

• Patient-centered needs/preferences identified on admission with assessments and continues throughout the stay

• Choosing the appropriate placement in the Marquis continuum

• Provides financial resources

Patient experience and outcomes:

• Provides patients and families with verbal and written information about available community resources

• Prepares the patient and caregiver for a successful discharge

• Considers the patient’s medical needs and social determinants of health

• Includes ongoing partnership between the patient, family, and Interdisciplinary team

• Engages the patient and caregiver in education

• Enhanced Home Health Strategic Networks

• Furnishes the patient’s primary care physician with a synopsis of care

• Reduced risk associated with re-hospitalization

Comfort, Experience & Engagement

24 hour hospitality line available to residents and family membersensuring all the comforts of home

Life enriching activities programming catering to all functional levels

Beautician and barber in center services

In center television network

Interactive RESTORE therapy program

Diverse menu and dining services to accommodate all taste preferences as well as an always available menu

Care safety approach to care provision guided and directed by infectious disease specialists

Medical access and communication

Multi specialty physician access

Psychiatry/psychotherapy offerings based on skilled needs of resident

In center multi discipline therapy offerings based on skilled needs of resident

Monthly medical director call offering center level updates and Q&A opportunities

Chestnut

MA 01906 781.233.8123 • chestnutwoodsrehab.com

Mont Marie Rehab &

36 Lower Westfield Rd, Holyoke, MA 01040 413.538.6050 • montmarierehab.com

Webster Park Rehab & Healthcare 56 Webster St, Rockland, MA 02370 781.871.0555 • websterparkhealthcare.com

Bayview Rehab at Scalabrini 860 N Quidnessett Rd, N Kingstown, RI 02852 401.884.802 • bayviewrehabhc.com

North End

MA 02109 617.843.5001

River

1675 Main St, Lancaster, MA 01523 978.365.4537 • riverterracerehab.com

Elmhurst Rehab & Healthcare 50 Maude St, Providence, RI 02908 401.456.2600 • elmhurstrehabhc.com

Heritage Hills Rehab & Healthcare 80 Douglas Pike, Smithfield, RI 02917 401.231.2700 • heritagehillsrehab.com

Lincolnwood Rehab & Healthcare 610 Smithfield Rd, N Providence, RI 02904 401.353.6300 • lincolnwoodhc.com

Morgan Rehab & Healthcare 80 Morgan Ave, Johnston, RI 02919 401.944.7800 • morganrehab.com

Riverview Rehab & Healthcare 546 Main St, Coventry, RI 02816 401.821.6837 • riverviewrehabhc.com

Westerly Rehab & Healthcare 280 High St, Westerly, RI 02891 401.348.0020 • westerlyrehab.com

A heightened approach at every point of care.