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Sunday, 15 December 2013

How to reload the production version of the BlackBerry 10 OS on a smartphone currently running a developer version of the BlackBerry 10 OS By downloading, accessing or otherwise using the Knowledge Base documents you agree: (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM. Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.

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View the original article here Posted by mark alvi at 22:50

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Labels: BlackBerry, currently, developer, production, reload, running, smartphone, version

After migrating to the BlackBerry 10 smartphone, settings, data, or applications, are missing After migrating from a BlackBerry smartphone running BlackBerry Device Software 5, or BlackBerry 6 to 7, to a BlackBerry 10 smartphone through BlackBerry Link or the Setup application on the smartphone, some information was not transferred. BlackBerry Device Migration does not support migration of the following information to the BlackBerry 10 smartphone: Notifications and Profiles Email accounts (Email messages and settings) Facebook and Twitter (Accounts and settings) Current BBID being used Applications downloaded from BlackBerry App World Paired Bluetooth devices Password Keeper (application only, data is transferred) BlackBerry Enterprise Server data and settings Corporate pushed, or OTA backup enabled Wi-Fi profiles Custom auto-text (word substitution) Note: Contacts and Calendar may not transfer to a BlackBerry 10 smartphone if the account where the entries are stored is wirelessly synchronized (for example: Gmail or Hot mail) Note: Contacts may not transfer to a BlackBerry 10 smartphone if the previous BlackBerry smartphone has contact groups, refer to KB33578 for more information.

Blog Archive â–ź 2013 (240) â–ź 12/15 - 12/22 (21) How to reload the production version of the BlackB... After migrating to the BlackBerry 10 smartphone, s... BlackBerry 10 smartphone is unable to connect to B... Cannot complete updating or reloading a BlackBerry...

Notifications and Profiles

Some contacts or contact details are not synchroni...

These settings will need to be configured manually.

"There was an error updating your software. An err...

Email accounts

Unable to restore a backup file to the BlackBerry ...

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All email accounts will need to be manually added to the BlackBerry 10 smartphone. Contact IT administrator before attempting to add a corporate / work email.

"DPC WATCHDOG VIOLATION" error is received when co...

Calendar and Contacts

Identifying and troubleshooting issues with the Bl...

For accounts that are wirelessly synchronized using accounts such as Gmail or Hotmail, the accounts where this information is stored will need to be added to the BlackBerry 10 smartphone under Settings > Accounts > Add Account.

How to clean reload the BlackBerry 10 OS or BlackB...

Facebook and Twitter New enhanced versions of these applications are bundled with the BlackBerry 10 OS. The settings for these applications will need to be manually configured on the BlackBerry 10 smartphone. Current BlackBerry ID being used

"This BlackBerry ID isn't associated with a device... Unable to install BlackBerry Link version 1.1.1 or... BlackBerry 10 smartphone does not startup and disp...

Sign in using the correct BlackBerry ID on the BlackBerry 10 smartphone.

Unable to add attendees using the Gmail calendar o...

Applications downloaded from BlackBerry World

Unable to change the search provider for the Voice...

Applications downloaded to a BlackBerry smartphone running BlackBerry 7 and earlier will not be able to run on the BlackBerry 10 smartphone. For this reason the applications are not transferred to the BlackBerry 10 smartphone. If the application is available for BlackBerry 10 it will be available in BlackBerry World (search the application name to determine availability). If the application is not available, contact the software vendor for more information. Paired Bluetooth devices Due to hardware ID changes, all Bluetooth devices will need to be manually paired on the BlackBerry 10 smartphone. Password Keeper The Password Keeper data is migrated during a device switch, but the application is not included by default with the BlackBerry 10 OS. Open BlackBerry World and search for Password Keeper. Download and install the application in order to use existing data. Once installed the application should prompt for the password that was used on the previous smartphone. BlackBerry Enterprise Server data and setting BlackBerry 10 OS does not support Enterprise Activation to a BlackBerry Enterprise Server 5.0

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BlackBerry Bridge does not open in Work Perimeter ... Flash does not turn on when using camera on BlackB... Flash does not turn on when using camera on BlackB... BlackBerry Bridge does not open in Work Perimeter ... Unable to change the search provider for the Voice... Unable to add attendees using the Gmail calendar o... ► 12/01 - 12/08 (6) ► 11/24 - 12/01 (41) ► 11/17 - 11/24 (25) ► 11/10 - 11/17 (3) ► 11/03 - 11/10 (31)

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and earlier.

► 10/27 - 11/03 (10)

Note: These settings include the corporate Wi-Fi profile pushed and backed up via the BlackBerry Enterprise Server.

► 10/20 - 10/27 (8) ► 09/29 - 10/06 (10) ► 09/15 - 09/22 (50) ► 09/01 - 09/08 (35)

View the original article here Posted by mark alvi at 22:45

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Labels: after, applications, BlackBerry, migrating, missing, settings, smartphone

BlackBerry 10 smartphone is unable to connect to BlackBerry Link via USB By downloading, accessing or otherwise using the Knowledge Base documents you agree: (a) that the terms of use for the documents found at www.blackberry.com/legal/knowledgebase apply to your use or reference to these documents; and (b) not to copy, distribute, disclose or reproduce, in full or in part any of the documents without the express written consent of RIM. Visit the BlackBerry Technical Solution Center at www.blackberry.com/btsc.

View the original article here Posted by mark alvi at 22:42

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Labels: BlackBerry, connect, smartphone, Unable

Cannot complete updating or reloading a BlackBerry 10 smartphone using BlackBerry Link for Mac and the error open in browser PRO version

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smartphone using BlackBerry Link for Mac and the error "Update cancelled" is displayed on the device tab When updating or reloading the BlackBerry 10 smartphone using BlackBerry Link on a Mac computer, the following message is displayed on the device tab: Update cancelled. The reload or update was not cancelled by the user and the BlackBerry 10 smartphone was not disconnected during the process. Note: The update can fail at different percentages (i.e. does not occur at a specific percentage). This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.

View the original article here Posted by mark alvi at 22:39

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Labels: BlackBerry, cancelled, Cannot, complete, device, displayed, error, reloading, smartphone, UPDATE, updating, using

Some contacts or contact details are not synchronized from the BlackBerry 10 smartphone to Microsoft Outlook using BlackBerry Link After synchronizing the BlackBerry 10 smartphone to Microsoft Outlook using BlackBerry Link, so me contacts or contact details are not synchronized to Microsoft Outlook. Accounts configured for wireless synchronization (for example, Gmail, Facebook, Twitter) can only synchronize with the source they originate from. The BlackBerry 10 smartphone will visually link contacts from these various accounts together to avoid duplications in the contact list, however, the entries remain synchronized only to their original source and therefore will not be synchronized to Microsoft Outlook.

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Add the desired contact information to Microsoft Outlook manually or by exporting contacts from the source account to a CSV file and then importing to Microsoft Outlook. Once the contact information has been added, synchronize again using BlackBerry Link. For information on importing contacts in Microsoft Outlook, see support.microsoft.com and search for "Import contacts to Microsoft Outlook". For more information on BlackBerry 10 smartphone synchronization with BlackBerry Link, see KB34368.

View the original article here Posted by mark alvi at 22:35

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Labels: BlackBerry, contact, contacts, DETAILS, Microsoft, Outlook, smartphone, synchronized, using

"There was an error updating your software. An error has occurred while updating your device's software. Unspecified error encountered [A:0x00000084]" is displayed when attempting to reload device software on the BlackBerry 10 smartphone Posted by mark alvi at 22:31

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Unable to restore a backup file to the BlackBerry 10 smartphone using BlackBerry Link BlackBerry Link is unable to restore a backup file to the BlackBerry 10 smartphone and displays

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the following error: Restore did not complete. There could have been a problem with the device or connection during the restore. Verify that the device is turned on and connected. The BlackBerry Link logs display the following: 07:29:04.764|ERROR|110|Rim.Desktop.Services.Device|0|[QNXCategoryReader::Read] BBRestore::Read( s, fSize ) Exception: System.IO.IOException: Unable to write data to the transport connection: An existing connection was forcibly closed by the remote host. ---> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host at System.Net.Sockets.Socket.Send(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags) at System.Net.Sockets.NetworkStream.Write(Byte[] buffer, Int32 offset, Int32 size) --- End of inner exception stack trace --at System.Net.Sockets.NetworkStream.Write(Byte[] buffer, Int32 offset, Int32 size) at System.Net.Security._SslStream.StartWriting(Byte[] buffer, Int32 offset, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.Security._SslStream.ProcessWrite(Byte[] buffer, Int32 offset, Int32 count, AsyncProtocolRequest asyncRequest) at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size) at System.Net.PooledStream.Write(Byte[] buffer, Int32 offset, Int32 size) at System.Net.ConnectStream.InternalWrite(Boolean async, Byte[] buffer, Int32 offset, Int32 size, AsyncCallback callback, Object state) at System.Net.ConnectStream.Write(Byte[] buffer, Int32 offset, Int32 size) at QNXCategoryReader.Read(Stream s, Int64 fileSize) 07:29:04.765|ERROR|110|Rim.Desktop.Services.ControlChannelWebClient|0|[Desktop Error] WebClient::SendCommand - RestoreSendFile Impossible to retrieve response from the server An ERROR occurred: i.e connection closed by the server, Web or general exception in the Web client, etc: SendLargeFile - Exception occured: Description: You must write ContentLength bytes to the request stream before calling [Begin]GetResponse. Detailled info: You must write ContentLength bytes to the request stream before calling [Begin]GetResponse. 07:29:04.766|DEBUG|110|Rim.Desktop.Services.ControlChannelWebClient|0|WebClient EXITING SendCommand() 07:29:04.766|DEBUG|110|Rim.Desktop.Services.ControlChannelWebClient|0|WebClient

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ENTERING SendCommand() - Command: RestoreEnd 07:29:05.256|INFO |110|Rim.Desktop.Services.ControlChannelWebClient|0|The current response cooke doesn't contain the authentication cookie. 07:29:05.258|DEBUG|110|Rim.Desktop.Services.ControlChannelWebClient|0|WebClient EXITING SendCommand() 07:29:05.259|ERROR|110|Rim.Desktop.Services.Device|0|[Rim::Desktop::Services::QNXDevic e::BackupRestore::QNXBackupRestoreDeviceService::RestoreDeviceInternal] BackupRestoreException during Restore: QNXBackupRestoreDeviceService::RestoreDeviceInternal - (RestoreSend) Device not reporting Success - Status: Error - Error: - Error ID: 6003 - Description: [Desktop Error] SendLargeFile - Exception occured: Description: You must write ContentLength bytes to the request stream before calling [Begin]GetResponse. Detailled info: You must write ContentLength bytes to the request stream before calling [Begin]GetResponse. This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available. View the original article here Posted by mark alvi at 22:28

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Labels: backup, BlackBerry, restore, smartphone, Unable, using

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