Comms Booklet

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A RETROSPECTIVE OF DAMART’S EMPLOYEE ENGAGEMENT & COMMUNICATION

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INTERNAL COMMS

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TEAMSPIRIT ALISON DALE EVENTS HEALTHY HEART WEAR IT PINK VALUES INITIATIVES INTERNAL PR

SECTIONS

INTRANETS

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THEMED PAGES

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INTERNATIONAL

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TEAMSPIRIT

QUARTERLY MAGAZINE

EACH EDITION EDITORS INTRO DIRECTORS COLUMN FEATURES EMPLOYEE OF THE MONTH VALUES IN PRACTICE BUSINESS NEWS CHARITY EVENTS DEPARTMENT NEWS MARKETING PROMOTIONS NEW INITIATIVES RESULTS FROM INITIATIVES PR CAMPAIGNS ASK ALISON COLLEAGUE ANNOUNCEMENTS

TEAMSPIRIT

3MC Multi- Market, Multi- Channel

Over 2011 the Product Division attended ICM (Integrated Change Management) workshops. Coming away with great new tools, the team put their cards on the table and asked themselves “How can we change our ways of working/mind set to be a MultiMarket Multi- Channel focused business rather than Traditional UK Mail Order” and “How can we become more flexible and reactive so we can give our current and future customers what they want, when they want it, however they choose to shop!”

The first challenge was simplifying the task by breaking it down into key process areas, then created five teams:

3MC

3MC

Plan

TEAM NAME: LED BY: Stefan Macina FOCUS: A clear comme l strategy to be created for each markercia t and channel plus the tools to support it AIM: Planning the correct pro ducts for the correct market.

TEAM MEMBERS: Stefan Ma cina, Jean

Story, Justine Murgatoryd, Michelle Widdop, Angi Graha m

Select

E: n TEAM NAMyndsay Barrick the selectio LED BY: L ow Damart can adaaprkt ets/channels FOCUS: Hcts for the varied m the correct of produ ide customers withty through the AIM: Prov zing and seasonali pricing, si process. tt, Leannrreack, sourcing MBERS: Marie Marryio sey Ba d TEAM ME uise Harrison, L n an

Morris, Leoacock, Denise Morg Janet P

3MC

3MC

3MC

Create

TEAM NAME:hel Cuckson ement LED BY: Racagery/design/copy manag FOCUS: Im will need to adapt. imagery and how it ng access to copy & different AIM: Creati different markets or /tone, at the that talk toin the appropriate way channels e level of detail.

Llyod, appropriat ERS: Richard Burns,Sharon Shilton, a B m EM TEAM M elle Widdop, Em

Mich Simon Smith, Rachel Cuckson d, an Rob Engl

People

TEAM NAME: LED BY: Gavin Ward FOCUS: Work pro-actively and cross functionally to ensure our product offer is appropriate and appealing to our customers across channels/markets.

AIM: Become an even more dynamic forward thinking division.

TEAM MEMBERS: Gavin Ward, Zhaya

Trade

TEAM NAME: LED BY: Andy Fi FOCUS: Impr eld process to beoving stock management the promot n more reactive and flexible of products ac markets andioch ross differentin AIM: Maximise annels. customer ne sales based on current m arket/ TEAM MEMBEedRSs. : Diane Deaco Bilevy

n, cy ch, William Lam b, John MLu Rebbeca Th ar d, orpe, Jan Sm ith, Andy slFian eld

Holdsworth, Geraldine Vernon, Emma Wilkin-Jones, Brent Carr

The teams are made up the from the Product Division and Geraldine Vernon from HR. The teams will be asking for input and support from across other areas of the business as they get deeper into this exciting shift in how we think and trade as a business. Look out for further update on the 3MC project teams in future editions of Teamspirit.

PROJECT COVERAGE

La Maison du Jersey, The secret of French Style W

e are currently piloting “La Maison du Jersey” (MDJ) in the UK having created and despatched 50,000 catalogues in February. MDJ is one of four brands under Damart’s ‘New .Markets’ umbrella, the others being Sedagyl, Jours Heureux and Damart Sport.

Created in 1971 in Compiegne, France, MDJ produced clothing for butchers & bakers before selling jersey dresses to their wives and then to a wider audience. Damart bought MDJ in 1991 and since then the clothing range and customer base have increased, turnover last year was over €11m. La Maison du Jersey is aimed at a niche market and does not compete directly with Damart. The clothes are manufactured in Europe and made to a very high standard. The average selling price is €115, much higher than Damart’s. .

To process the orders a team was created in the CS Business Improvement area including 20 advisors in the Contact Centre trained to use the MDJ system. Everyone was ready to capture the first orders which arrived on the 17th of February 2011. The catalogue pilot and a recent feature of two blouses in the Saturday Telegraph magazine, have generated over 650 orders to . date.

Thank you to everyone who has spared valuable time to help with the project and make the test successful.

The

new branded Damart packaging has been implemented in Steeton. It was designed

by Rachel Cuckson, Design Manager (pictured left) of the Product Division, and originated from the brand platform project.

Rachel was the leader of the packaging team, (Simon Smith, Rachel Vallance & Diane Smith). The original packaging was plain grey, unbranded and was therefore identified as an area for improvement. Rachel said, ”Creating the new Damart packaging has been an incredibly rewarding experience.

By working with the Brand Ambassadors, we have built on our strengths and created packaging that works with Damart’s brand values, in order to consider the bond with our customers and strengthen their visual experience. I would like to say a big thank you to Rachel Vallance (PPD) Picking Packing and Despatch Department Manager at Steeton), for dotting my ‘i’s and crossing my ‘t’s, it was a pleasure working with you”.

Sarah Curr & Tracey Rowen, manual packers from the record breaking Steeton packing area (see news section on Damart-Net) were asked what they thought of the new packaging. Sarah said, “The new bags look neater and tidier, they are much easier to pack and the removable strip is far superior to the previous one”. Tracey added, “The new design and logo on the bags makes our parcels look more professional than before, they are much better quality and our customers will love them”.

The Record Breaking Packing Team, L to R

Inga Mosteikyle, June Webb, Christine Greenwood, Waseem Amin, Jane Sykes, Anzelika Paura, Denis Lobacovs, Lukasz Klaman, Dariusz Piekarzewski & Richard Goddall.

Tracey Rown & Sarah Curr

NEW DAMART PACKAGING

T2uk

A

t Damart we pride ourselves on being passionate about our customers and providing them with the best service possible. We have recognised that we need to become more efficient in the way we respond to our customers’ letters. With this in mind an external training group T2UK was brought in to help in these areas. Colleagues from around the business have attended courses to explore their psycholinguistic skills.

Psycholinguistics is a method of constructing and generating meaningful sentences using grammatical structures to make communication warmer, friendly and easier to read. The aim of the training was to develop written responses that are up-beat and positive, regardless of the query or questions posed. It has also helped bring confidence in the way we correspond with our customers, making it more personal and ensuring all their needs are met. On completing the courses, everyone agreed that they felt assured and well equipped to respond to our customers’ letters and e-mails. Delivering the world class service our customers deserve.

TEAMSPIRIT

SUBJECT

: Champ

agne Dr

aw Resu

lts.

EVENT: The draw wa season, wit s made at the close until they h the figures being of the AW11 The final d were revealed in Fe kept secret £76,615,000emand figure for la bruary 2012. st season w . as RESULT: The three inners who amount to w predi t h with their e actual forecastcted the nearest (Marketing champagne by John Bwere presented Director). ottomley WINNERS: In first pl Division ace was Rachel Cuc winning 3), bwith the nearest gukson (Product place was A ottles of Moët & Chess of £78,500,000, AW11 Winners - left to right a guess of £ngela Burton (Mail andon. In second & 7 4 B ,2 a n 1 k 8 i ,0 ng), with Sharon, John, Rachel & Angela third pla 00, winni with a guecse was Sharon Lloyd n(Pg 2 bottles and in s of £74,00 0,000, winrnoduct Division), ing 1 bottl e.

Well done l adies!

SS12 DRAW enter your: The ballot boxes hav prediction prediction. You can e been collected, but email UKdam Make sure y to 07544 026677. artnet@daimt’s still not too late o u art.com or t t i n c l u de for the SS12 ext your o season is £y6our name and departm 2,000,000. ent. The for ecast deman Good luck! d figure

LOGISTICS

& MAPS

SPECIAL THANKS AND RECOGNITION SCHEME

S.T.A.R.S was launched in Steeton in May and is held every month to reward colleagues who have gone the extra mile. Winners are selected by a panel from a list of nominations made by colleagues.

1st 2nd & 3rd place are awarded by George Cook - Head of Logistics 1st place winners are awarded shopping vouchers of their choice.

2nd place winners are awarded either wine or a box of chocolates.

3rd place winners are awarded a box of chocolates.

MAY

1st Place -

Adam Ziemniak Warehouse Team

Adam had already finished his shift when a TNT wagon arrived late at Steeton. As there was noone available who was trained to use a forklift truck he was phoned to ask if he could recommend anyone. However, rather than suggest someone else, Adam shot into work, unloaded the wagon and saved the day. A true example of going above and beyond.

Launch month - only one winner

COLLEAGUE NEWS

JULY

JUNE

1st Place -

Angela Hirst MAPS QC

In the absence of section managers at the start of a 6/2 shift, Angela used her own initiative by assigning machine operatives according to their skill base and allocating workload which ensured efficient use of resources.

This minimised downtime and kept production flowing, therefore ensuring ongoing customer service. Well done Angela!

2nd place -

Tony Burgess

Stock Team

Brian Hudson Returns Team 3rd place joint winners Adrian Utley Maintenance Team

1st Place -

Robert Hutton

Postal Sort in PPD

We often have problems with the trailers coming in on time; therefore, at the end of the day, the last trailer is always late. Robert has stopped back on a number of occasions until 5.00 pm to make sure the last trailer is loaded and off site, so that customers can receive their parcels in good time. Thank you Robert for always going the extra mile.

2nd place -

Julie Craig

3rd place -

Richard Towler Warehouse Team

Packing Team

GAVIN SAYS ‘GET A GRIP!’ Ice grippers were a must have item last year due to all the snow and ice we had, and this year is no exception!

Back by popular demand and this Autumn Winter, Gavin Ward (Merchandiser Planner) ordered 20,000 ice grippers to fulfil the demand! The grippers will be sold until the end of February 2012 and will equate to £200k sales using multiple sales channels.

Teams from around the business have been working cross functionally to achieve the sales target, making make sure that all our customers know about this fantastic product! They have been offered with the special offers at the end of calls by the contact centre advisors, selling over 1000 in just one week! The E-commerce team have also seen a great uplift in sales since they have appeared on the Damart.co.uk homepage, numerous emails and even on our Facebook page!

Ice grippers have also been added to our online pay per click campaign to attract new customers. Pay per click works when someone searches in Google using the phrase containing the words ‘ice and/or grippers’, a link is then displayed on the Google directing the customer directly to the product.

Working together has been a great success and hopefully it’ll start snowing soon so we can sell more and more ice grippers! If you would like to purchase some ice grippers (small £10, large £12, ref no H707) remember you can order them via the colleague ordering process and receive a 25% discount.

TECHNICAL OPERATORS TRAINING

In the Mail and Print Centre (MAPS) five colleagues completed their technical operators training. The training was based on Sitma training (poly machine)

by Integra, an external company. This enables the technical operators to set up the feeders, inserters, main tracks, poly wrapper, stackers, film set-up and all operator controls. This will bring a higher level of efficiency and ultimately production within the Mail and Print Centre.

We would like to congratulate from left to right - David Evans, Ray Anderson, David Barnett, Aldis Cepuris, and Miroslaw Rozanski.

CHAMPAGNE CHAMPAGNE DRAW DRAW WINNERS WINNERS After submitting our guesses at the beginning of the year for the Champagne

Draw we had 3 winners with the nearest figures.

Congratulations to Josephine Familio (left) from Returns in Steeton who came first and won three bottles of vintage Moët & Chandon Champagne with a guess of £71,400,000. Second place went to Lynda Heaton (right) from Stock Control in Steeton, winning two bottles of champagne and Andrew Field (middle) from the Product Division in Bingley came third, winning one bottle of champagne.

The customer demand forecast for Spring-Summer 2011 was set at £69,542,000. However we beat this figure by finishing the season at £71,494,000.

All our guesses for the Autumn-Winter 2011 Champagne Draw forecast are now in, so look out for the winners in early 2012.

TEAMSPIRIT

Colleague

orge ions to Ge Congratulat d Logistics an Cook from d a ha o wh la ge An e wif his y by boy, Harr bouncing ba 8lbs. ok weighing Edward Co at ne h Ju Sunday 5t Born on Ha little w ne a is y rr , pm 11.32 brother for Oliver.

Congratu Charlie D lations to o Finance w herty from ho had a ba boy on th e 13th J by une 2011 at Noah Jose 4.28 ph weigh ed 9lbs 6oz, mum Katherin e, Dad an d big brother Seán very plea are all sed.

Congratulations to And y Jenner and Lucinda Fortune from the Contact centre, who were married on 14th May at Bingley Baptist Church and had their honeymoon in Flor ida .

Congratulations to Alex Lee from International Supply Chain & Paul Ryan, who were married on 16th of April at St Chad’s in Farndon, Cheshire.

from Congratulations to Rob Moore were who , Sue wife new his and Finance y. sele Gui married on 30th April in ding.)

(The day after the Royal wed

Congratulations to Rebecca Bailey from Data Entry who married Andy Pullen on the 20th August. They then jetted off on a two week honeymoon in Malta.

Richard Falkingham from IS has been raising money for The British Red Cross Society by abseiling 275 feet down Grimsby dock tower. Richard said that it was a fantastic day, everything went very well. As they arrived they had to climb up the iron spiral stairs through the middle of the tower.

Once he reached the top of the tower, he then felt the buzz of stepping over the edge and free falling. He has now set himself the challenge of abseiling 540 feet in London next year.

So far Richard has raised a fantastic £409 if you would like to donate, why not do it online. It’s easy to donate online with a credit or debit card - just go to Richard’s JustGiving page: http://www.justgiving.com/Richard-Falkingham0

NOTICEBOARDS

Well done to Darryl Gildroy from IS who passed all his Microsoft certified exams.

Well done Kellie Hallahan from the Credit team, who passed her driving test in August Well done to Sandra Lane from IS who has passed her NVQ level 3, Diploma in Business and Admin

Congratulations to Emma Williams from the Product Division, who married James Shilton on the 27th May in Stockport and enjoyed a two week honeymoon in Aruba.

Congratulatio to S teet on maintensnanc man - Danny Gizone who married his partne Helen at Briercliffe r S t James Church in Burnley.

Rachel Wysocki from the Contact Centre has been busy raising funds for ovarian cancer. Rachel and 17 of her friends from Haworth Bridle ways decided to organise a sponsored horse ride after a friend was diagnosed with ovarian cancer. Damart helped to sponsor the riders and provided them with Ovarian Cancer awareness wristbands to sell.

The horse riding team sold the wristbands to the public as they rode through the streets of Haworth. They have raised over £1000 for charity but it doesn’t end there….

If you would like to help support the charity, wristbands are available for sale from Rachel in the Contact Centre.

I

I

I

I C: I II I

Alan Duxbury an d from the Conta Lynne Hepworth engaged on thect Centre were 13 we would like to th November our best wishes send them for the future.

IS odley from Michael Sto ud father of e pro became th 18th dley on the o to S Chloe November.

oeye y Ow ntre a l o s e u Shub Contact C ce e u h t o n from py to ann 2nd p f her is ha val o . i r r a auren the L r e t h daug

Georgia N ugent from the Produ ct Division is the pro ud mothe r of Dexter Ja mes Nuge nt born on th e 12th Oc tober weighing 7 lb 11 oz .

Chrissie Lamb from Business Support is a grandmother again.

Penelope was born on Oct 16th weighing 6lb 15 oz.

ura Mckie from Congratulations to La hted to announce Finance who was delig bin Thomas To the safe delivery of October.

Rowntree On the 14th MS 2011

I

COLLEAGUE

I

NOTICEB O A R D I

Charlene Frear fro m the Contact Centre be came a proud mum to C orey James Ethan. Also cong ratulations to the delighted gran dparents Sean Morrow (Log istics) and Julie Morrow (Dat a Entry).

eting from Mark Lolly Tebbs new baby boy Lewis er th welcomes h hing 6.6lb on the 24 ig e w s, e Jam October.

Thank you to everyone who purchased merchandise and made donations to the Royal British Legion (RBL) Poppy appeal. The appeal which is run by Judith Hill in the Contact Centre (also a Welfare Case Worker, for the RBL raised a fabulous £425. Judith said ‘We at the Bingley British Legion are very grateful to everyone at Damart who contributed. The RBL spend over £1million each week on welfare for serving and ex-service personnel and their families.

Recently £50million was committed to The Battle Back Centre a state of the art recuperation centre for wounded and sick soldiers to recover and either return to Service or successfully re-join civilian life’.

TEAMSPIRIT

Cong Mr St ratulations ephen to (Conta ct V BeardCentre) & Mis ickers engag er (Reception) ws Jayne Con Jayneed. Stephen ho are Miss Sar gratulations ah to asked on 16t h Feb & Mr TWright (Contact Jayne T a Centre) o o n m m accep ted. d were oproposed wRae. hil n Sarah a romantic e they b has sa id Yes!reak! .

ry Burton (right) from Jamie George (left) and Jer che during the month Steeton, both grew a moustan shaved half of it off of November 2010 and the Movember Prostate the on the 30th in support of ed to raise a massive nag ma y The . l pea Ap cer Can ryone in Steeton! ÂŁ125.00, Big thanks to eve

Tim Clough

(Sales Promot

ions Man

from Marketin ager) became a very g father for the fi proud rst 20th Januar y 20time on 11. ~ Wife Karen ga beautiful boun ve birth to a cin Adam Williamg baby boy, C weighing 7lb 5olough, z.

Craig Edwick from the Contact Centre welcomes a beautiful new addition to the family, baby boy Jack Jude Caine Edwick on the 13th March weighing 6lb 15oz.

uise North Congratulations to Lo r) from nage (Marketing Brand Ma who had gorgeous Marketing in Bingley, and Olivia North on twin girls Alexandria the 13th January.

A big thank you to everyone in Bingley and Steeton for all their amazing efforts on Red Nose Day. There were raffles and sponsored parcel opening to name a few of the events.

In total we all raised a whopping ÂŁ436.81.

Andrew Hughes from Data Entry became a proud father to a beautiful baby girl on the 13th November 2010. Poppy-Lois Hughes weighed 5lb 9oz.

Ju Ingham and Danny Iqbal from the Contact Cen tre had adorab le twins, Harris D anial Iqbal (5lb 14oz) and Eve Olivia Anne Iqba l (5 lb 6oz) on 16 th of March.

If you would like to submit any colleague news for the notice board, please send an email to UKDamartnet@damart.com or contact a member of the Editorial team.

NOTICEBOARDS

Congratulations to Geraldine Vernon who became a proud Nanna for a second time.

DylanJames was born on the 17th November 2010 weighing 9lbs.

Bradford Bulls renew Damart spons orship deal For the ninth consecutive year, Damart is continuing its long standing support of the Bradford Bulls by renewing its sponsorship deal with the team for the 2011 Super League season. Damart is looking forward to continuing its close relationship with the team by not only sponsoring the Bulls’ shirt collar and providing the players with DamartSport base layers, but also supporting the team’s ongoing community initiatives.

We’re looking forward to the kick off of the new season and wish the Bulls the best of luck!

Congratulations to Nikki Sutton and Phil Kay who were married in September at the Victoria Hall, Saltaire.

CONTACT CENTRES

SPECIAL THANKS AND RECOGNITION SCHEME Each will receive shopping vouchers of their choice.

Linda Simms

Correspondence Administrator

Samantha Noon Mail & Banking Administrator

Amrit Sandhar Correspondence Administrator

Congratulations to took part in the Aegveryone who Abbey Dash 2010! e UK Leeds from the Damart ruComing first was Stefan Macina nning team who ran the 10k course in 41.1 0m Well Done!! ins.

ion The Product Divis for raised aa children in need vi of raffle and the sale cakes. Well done!!

£188

Success

il & Print) Dean (Ma o J o who t e n ogistics) (L Well do o k s lo evel 2 sz Zie pleted a L and Dariu m o c y ll u ing. essf eam Lead T have succ in n io t oted to lifica een prom NVQ Qua b ly t n e c really as re ented “I m Jo who h m o c r e lots anag Section M course. I’ve learnt in to e ll a h t it d ut enjoye going to p promoted. ’m I d n a from it 've been ow that I gs practice n ow to manage thin h cial in t fi n e r n a be be I’ve le l il w h ic h Dariusz ly w different for the team” and d volved in my role an you to everyone in together nk Working said “Tha training. e h eam work t g in is nd great t organ a ls il k s w ne to achieve urse enjoyable”. o c e h t made

Jo 

Dariusz 

COMING TO THE NEXT EDITION OF TEAM SPIRIT!

Ask Alison......

Y

es, she’s back! Alison Dale originally featured in Damart’s Customer News letter’s of the 1970’s and 80’s. Alison invited customers to write in with their enquiries on the products and services provided by Damart. All the letters were personally answered by Alison and featured in the Monthly News letters.

Do you have a question for Alison? Is there anything you would like to know, ask or tell her. Your question could be about a product, services, Team Spirit, business news or life itself!

Alison will try and answer all your queries and Alisons ‘Star Letter’ will win a personalised Alison Dale prize!

Send your questions to Alison by emailing AskAlison@DAMART.com or text 07544026677.

TEAMSPIRIT

ALISON DALE

Ask Alison......

Alison Dale joined Damart in the 1960s, to help write letters to customers.

Many companies create pseudonyms when they send out marketing literature so customers have a name to write to. Alison was the name that appeared at the bottom of all Damart mailings and catalogues, and still does to this day.

Over the years customers have come to know Damart through the mailings, with Alison’s name on the bottom of them, and Alison has built a great rapport with them. Many customers feel they know her personally and Alison receives a lot of personal invitations to events, celebrations, gifts, photos, letters and cards at Christmas.

COLLEAGUE COMMUNICATION

Ask Alison......

I would like to thank everyone for all your fantastic letters! I’m just sorry I can’t publish them all. It was a hard choice but below I have managed to answer a few.

Congratulations to Yvonne Hill from Business Support who is my star letter winner of this edition and wins the ‘Ask Alison’ themed prize.

Dear Alison.....

Why isn’t the television in the Bingley canteen working? Seeing the news - weather at lunchtime kept us to date with world events.

From Jill Sharp

As soon as I read this question I took action. The Television is now on in the canteen keeping you up to date with current affairs when Damart TV is not running. I hope this has helped.

Warmest regards Alison X

Dear Alison.....

Do you have any plans to offer your ‘Ask’ questions service to our European counterparts?

From (no name included!)

Oui, this is such a lovely idea and such a shame you didn’t include your name. I’ve taken this on board. At my next international meeting I will ask them to ‘Ask Alison’. Bonne idée!

Mercí Alison X

Dear Alison.....

ALISON’S STAR

What do you think to the LETTER! new company logo?

From Yvonne Hill

What a fantastic question, I’ve had the privilege of seeing the logos change throughout the years and this for sure is my favourite.

It has a great style and looks wonderful on the front of the catalogue. Very eye catching.

Keep an eye out for lots of exciting Brand Platform events happening around the business! .

Best wishes Alison X

A picture of Yvonne receiving her Alison prize, displayed right!

Dear Alison.....

Are there any plans to have showers in the building for people who cycle or run to work?

From Mark

I know this has been a question close to many people’s hearts and due to the fantastic commitment from you all with the ‘Healthy Heart’ campaign and signing up to the ‘Cycle to Work Scheme’, showers are now being installed.

The showers will be available to all our colleagues who run and cycle to work. More detail will be advertised in the near future.

Dear Alison.....

What is you favourite item from the Spring Summer 11 book? .

From (no name included!)

Well what a hard choice from so many fantastic products. I have to say I love the outfit from page 9, in the new catalogue which features the paisley tunic blouse with that gorgeous studded shrug. I’m wearing the outfit below. .

Très chic! Alison X

Keep active! Alison X

Dear Alison.....

Can we please have designated parking spaces, i.e. car number 001 in space 001.

From Emma Raistrich

ALISO ST N’S WINNAR ER!

This is a great suggestion and we are very fortunate that we do have free parking, but due to us being an ever expanding business, car parking spaces are limited. Due to our flexible shift patterns this idea would not be workable. However I always like to help and my best advice would be for colleagues who can walk to work, why not strap on some trainers, or if you are close enough to cycle why not check out the Cycle to Work scheme. As I always say to Mr Dale, “we can all cut down our carbon footprint by car sharing or by using public transport”. I hope these little tips of advice can help..

Thank you Alison X

ALISON DALE

Ask Alison......

I would like to thank everyone for all your fantastic letters! I’m just sorry I can’t publish them all. It was a hard choice but below I have managed to answer a few.

Congratulations to Helen Taylor from Publications who is my star letter winner of this edition and wins the ‘Ask Alison’ themed prize.

Dear Alison.....

Can the advisors in the call centre get a say in the special offers?

From George Brerkiron (Contact Centre) This is a great question and yes you can help. Within the call centre we receive a list of all the products we can sell as special offers, from there we plan what items sell well. If you have any ideas on items that may sell well for special offers please see my good friend Nicola French.

Keep Special! Alison X

Dear Alison.....

Myself and a few of my colleagues are approaching our tenth year at Damart, we were wondering if there was anything in place as recognition for “ten years service” a small gesture would really be appreciated From Kellie Hallahan (Credit Team) The business is definitely looking in to some form of recognition for all our amazing colleagues who have reached the ten year mark.

As soon as there is any news you will be the first to hear.

Alison x

Dear Alison.....

ALISON’S STAR LETTER!

At my last company they ran a holiday buying scheme. At the beginning of the year you could purchase or sell up to 5 extra days holiday for that year, the cost of these extra days would then be deducted or added from your salary over the year. Also if you had extra days holiday left at the end of the year you were able to sell them back to the company. It would be beneficial for those who need the extra days holiday and for those who find at the end of the year they have loads of days to use up.

From Helen Taylor (Publications) This is a great suggestion.

Improving colleagues’ benefits is an area HR are currently looking into. There are lots of different options and Damart are keen to offer a good range of benefits that are viable for all colleagues and the business. HR will certainly include this suggestion in their criteria when looking at options. There are lots of different schemes and providers out there, so lots to look at and consider. To get the right options for us all may take some time but I will certainly keep you all posted!

Thanks again for the great suggestion and congratulations, you are my ‘star letter!’

Well done! Alison X

Dear Alison.....

What is you favourite item from the AW11 book?

From (no name included!)

The latest AW catalogue is beautiful and I have to say my favourite item would be the Wrap Cardigan on page 44.

I have one in every colour.

Alison X

Dear Alison.....

Are there any plans to change the computer (PC) browsers from internet explorer 6 to the latest version. Many websites we use no longer support version 6.

From Anon

I spoke with my good friend Ian Auker from IS, Ian told me, the majority of our users access systems via Citrix. Upgrades within Citrix are relatively easy, however, though many applications today are browser based and we have applications within Damart that require IE8 or above to work. If we upgrade from IE6 there are many current applications that will loose some of their functionality with IE8.

We have an active project within IS that is addressing the Citrix issues, including the IE6 upgrade.

Warmest regards Alison X

Dear Alison.....

Do you think staff should receive their 25% discount on shop sale items and also in the Bradley street sales?

From Angela Burton (Data Entry)

We have some fantastic items within our shop and also in the Bradley Mill. I love a bargain as much as anyone and after speaking with my dear friend Mary Branks, (Shops Manager) Mary advises me that items are already heavily discounted in the shops and very heavily discounted in the Bradley Mill. Remember the staff sale on Fridays is to make sure that colleagues get the first opportunity to look at all new Bradley Mill stock before it’s opened to the public.

Thank you Alison X

If you wish to respond to any of the letters, or would like to write to me then please e-mail me at AskAlison@Damart.com or text me on 07544 026677.

Don’t forget to include your name and area, or I cannot select you as a winner.

ANSWERS

Ask Alison......

I would like to thank everyone for all your fantastic letters! I’m just sorry I can’t publish them all. It was a hard choice but below I have managed to answer a few.

Congratulations to Gemma Garforth who is my ‘star’ letter of this edition and wins the ‘Ask Alison’ mug and prizes. Merry Christmas and have a fantastic New Year.

Dear Alison.....

ALISON’S STAR LETTER!

I am new to the business and I am very interested to know when you joined Damart and what your role is within the company?

From Gemma Garforth (Recruitment) Thank you for such a good. question, Sometimes I just presume everyone knows me, I have been here so long! I joined Damart in the 1960s, to help write letters to customers. Many companies create pseudonyms when they send out marketing literature so customers have a name to write to. I was the name that appeared at the bottom of all the Damart mailings and catalogues, which I still do to this day.

Dear Alison.....

Dear Alison.....

Can I ask how many VIPs each department is allowed each month?

From Anon

What will you be doing at Christmas?

Merry Christmas, Steve Baker (Translations)

What a good question, but please remember to provide your name and locations so I can consider you as my ‘Star’ letter. In answer, a department can have as many VIP nominations as they want.

The judging panel will then have the tough job of selecting the winners looking at the reasons and why these may quality for a VIP prize. The VIP reward and recognition team work with all the departments to ensure each area is well represented..

Christmas is such a busy time for everyone, whether it be at work, shopping, spending time with the family.

I have been very busy helping out in Logistics, Picking and Packing and I still have to buy all my presents.

Christmas day will be spent cooking with my family.

Apparently my roast potatoes are the best, (so I have been told!), Feel free to pop round!,

Warmest regards Alison X

Alison X

Over the years customers have come to know Damart through our mailings, with my name on the bottom of them, and I have built a great rapport with them.

Many of them feel they know me personally now and I receive a lot of personal invitations to their events and I receive many gifts, photos, letters and cards at Christmas.

Some of the many stories that have appeared over time include, (which I can neither confirm nor deny!) That I was once a secretary that worked at Damart and was used as a customer contact point.

Another claims that I was an actress employed by the Marketing department to represent the company and was paid quite a substantial fee for my name to be used.!

Nowadays I am not only a contact point and familiar name to our customers, but also a contact point/agony aunt for all our colleagues here at Damart to answer any questions you may have about the business or even life in general. If you ask me I will always do my best to answer.

Merry Christmas Alison X

If you wish to respond to any of the letters, or would like to write to me then please e-mail me at AskAlison@Damart.com or text me on 07544 026677.

Don’t forget to include your name and area, or I cannot select you as a winner.

ALISON DALE

EVENTS

COLLEAGUE MARKETING

COLLEAGUE GUIDES

EVENTS

COLLEAGUE AWARDS

AFTER EVENT COMMUNICATION

EVENTS

Friday 1st October 2010 was Big Event night!

Nearly 400 colleagues descended upon the Abundant Life Conference Centre in Bradford on a very wet, grey Autumn day – but everyone who attended added a sparkle of colour to the proceedings. We saw our 4th annual MVV award winners announced, the Damart Sport launch, a spectacular fashion show and plenty of fun from our host, comedian Bobby Davro.

MVV Awards

These awards reflect and celebrate our values – Innovation, Team Spirit, Passionate About Our Customers (internal and external), Entrepreneurship and Performance Focused. Each value has 2 winners – a team and an individual – to reward individual achievement and the outstanding way we work. Teams were asked to submit examples of how they had demonstrated each value over the last year and our Board of Directors judged each entry to agree a final winner. For the individual awards, you were all asked to nominate your colleagues in each category. The nominees who gained the most votes were then put forward to the Board and the overall winners agreed.

Congratulations goes out to all our winners but also to the short listed nominees and each and every individual who was nominated – over 170 nominations were submitted in total!

WINN

Individual winner: Nikki Sutton, Logistics Nicola always shares her wealth of knowledge with others to benefit the company and always tries to accommodate other people’s needs. Her passion to improve our organisation shows through all the challenges Logistics face – she constantly looks at what changes can be made.

Team winner: Logistics, IS and Finance - Reflex 7 upgrade The system was implemented without disruption to the business/operation.

Using ICM techniques it showed real cross functional team working and a methodical approach to project implementation.

AL

INTERN Individual winner: Ian Auker, I.S. Ian won the award for his role in numerous Group telephony projects. His continued hard work and support to implement “future proof” communications reducing costs for the business.

Team winner: Healthy Heart Initiative, HR

The HH campaign has introduced a number of different initiatives to help Damart staff have healthier hearts, as well as improving their overall health. The response from staff has been fantastic and Damart has been awarded the prestigious Healthy Heart Employer Mark (the gold award).

We are the first company in Bradford to achieve this!

AL EXTERN Individual winner: James Wheeler, Marketing As the winner of this award, James always generates a valuable insight of our customers to the business by providing analysis, which in turn helps our internal customers make cost savings and improve on KPI’s.

Team winner: Contact Centre for Customer Satisfaction Surveys Customer satisfaction surveys have been introduced (through direct mailings, within parcels and by telephone) to gauge the success of our service delivery, promotions and products. Using this feedback we can continue to understand what our customers want and improve our service. The project delivers 5 x 5,000 mail surveys per season, 500 parcel surveys every weekday and 300 phone surveys a month.

EVENT WINNERS

Fashion Show

Nine of our colleagues braved the catwalk to strut their stuff and showcase some of our best selling items from the Autumn Winter 2010 collection. Joining them were the professional models, John Bottomley and Bobby Davro for the grand finale.

A Big thank you to all our models: Peter Jennison, Ruth Emmet, Janet Copping, Leanne Mawson, Lindsey Mawson, Luci Fortune, Nicola French, Wendy Hatton and Naheed Rasul. Also a big thank you to Angi Graham and her team for organising another great fashion show!

Your feedback

ERS!

All in all, we celebrated a hugely successful year with another successful event.

As ever we are focused on having the best Big Event possible next year. We asked for your feedback and we have received some great suggestions and comments, which we will develop into the next Big Event. Currently we are in the process of changing the voting process for the Awards, so that nominations can be submitted throughout the year.

If you were unable to make it to this year’s Big Event, we hope you will join us next time!

Individual winner: Helen L Taylor, HR

Helen acquired extra training funding and supported new incentives and opportunities for the business, for example, external training for team leaders and management courses. She has also driven the Healthy Heart campaign.

Helen always shows a great deal of motivation, energy and vision in developing new and exciting initiatives and opportunities.

Team winner: M&B, BI, IS, MAPS, Mkting and H&S – Data scanning Enabled the capture of account numbers, gift and mail codes with the use of a small, unobtrusive 2D barcode reader scanner. The barcode is scanned and Softa automatically recognises this data, thus reducing the number of key depressions required. This “breakthrough” paves the way for scanning to be introduced on statements, returns etc and subsequent cost / efficiency benefits which can be enjoyed across the business.

Individual winner: Angi Graham, Product.

For always maintaining a high level of service to the publications team throughout the year by answering queries, dealing with issues promptly and efficiently, whilst thinking about the wider picture and process implications. She is always striving to make things better both for the business and never settles for second best.

Team winner: Product Division for New Vision

Rose to the challenge of change within the business and adopted strong teamwork ethics internally, internationally and cross functionally to successfully deliver against the critical path milestones for SS11. Maintained a focus on current trading to manage the SS10 & AW10 product offer/mailing plan and deliver against stock and service targets. Delivered profit targets for SS10 and achieved record service levels for the start of AW10.

Individual winner: Gemma Woodhead, CC

A valued team leader, Gemma is always boosting spirits and encouraging the contact centre staff to do their best. Gemma is really helpful, fair and makes everyone feel part of the team.

She is always helpful and willing to go the extra mile.

Team winner: Marketing, MAPS, CS for Royal mail strikes Faced with extensive Royal Mail strikes, MAPS, Customer Services and Marketing worked with Royal Mail management on a weekly basis in order to plan mailing patterns and avoid strike disruption. This included MAPS getting two mailings ready at once (including re-labelling the Christmas Bumper indicia to TNT). A lot of planning and coordination but enabled one of the main mailings of the season, Christmas Bumper Value, to be swapped with Winter Value, thereby protecting the performance of that mailing.

EVENTS

HEALTHY HEART

HEART RESEARCH UK

LIFESTYLE CHECKS

HEALTHY HEART

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THE GREAT NORTH RUN A DASH FOR YOUR CASH!

TO RAISE MONEY FOR HEART REASEARCH

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FUND RAISING

HEALTHY HEART

HEALTHY HEART CAMPAIGN Heart Research UK is a fantastic charity that is pioneering the treatment of heart disease. Damart are proud to support and work in partnership with them by promoting lifestyle advice throughout the business.

We’ve been part of some great activities over the last few months that have given us the opportunity to get our hearts active.

Runners

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Well done to all our Great North Runners, for their training efforts, and making us proud by completing the 13.1 miles and raising a fantastic £5,187.

For some it doesn’t stop there, Damian Northrop said “My aim is to carry on with the running. I want to increase my speed and distance”.

Also a big well done to all our runners who took part in this year’s Leeds Abbey Dash, this was Damart’s third consecutive year entering into the race.

Leeds Abbey Dash Runners Gemma Sm ith Andy Ingham Andy Hill Damian North rop Amanda Loftu s Louise Shaw Marice Marrio tt Sharon Lloy d Sarah Wright Michelle Rh odes Richard Falki ngham Adam Ziemni ak Luke Navman Keith Whyte

Another recent event was the Damart Step Challenge which involved over 130 colleagues from all departments. We saw colleague’s competitive side Data En as they stepped try Team 1 up and walked a fantastic distance.

Our winning teams were Data Entry (Bingley) Team 1 who walked a 946,535 fantastic steps and the Returns Team (Steeton) who walked an Data Entry Team L- R Garry Green Martin Falkingham Barbara Brierley Michele Gibbs Luke Nauman Andrew Turner Returns Team L- R Howard Briscoe Dariusz Zielosko Caroline Woods Jamie George Maureen Shutt Angie Briscoe

amazing 1,117,870 steps. The grand total of all our steps reveals that we walked a very impressive 11,153,634 steps. This amounts to over 4,686 miles walked in just 6 weeks! We saw great competition but it also gave people the chance to get moving over the summer months.

You don’t have to be a runner to stay healthy as making sure you get your body active by walking can also improve your health and strengthen your heart.

We’ve also received the fantastic news that 4 of our colleagues have all received places for the 2012 London Marathon. The London Marathon is the world’s biggest one day fund raising event and is notoriously hard to obtain an entry place for, so well done. They have committed to raising £6,000 for Heart Research UK, so look out for more information on how their training is going. If you would like to support them please go to http://www.justgiving.com/damartmarathon-2012. More details coming soon....

The Healthy Heart Team has also been working on information about smoking aids that can help you cut down or stop. To find out more details on cutting down or stopping smoking please come and speak to Jo Phipps or Amanda Loftus in the HR Department who have more information on different options you can choose from.

Remember the Healthy Heart Campaign is a scheme for everyone and we want to hear from you on how we can help each other get our hearts active.

If you have any suggestions for future Healthy Heart activities, please send your ideas/suggestions to UKhealthyheart@damart.com

Returns Team

DAMART-NET HEALTHY TIPS

Part of the Healthy Heart campaign is not only to

help promote an active lifestyle but to provide useful tips and information to help us improve our fitness on a day to day level. We all know we should find time to exercise but its not always possible especially when you feel you are on the go, the whole time with your family life etc. Healthy Heart tips are monthly information sheets designed to provide quick ’n’ easy tips and tricks to help keep us all active and healthy.

The Heart research tips are written by the charity and cover a variety of subjects, ‘Coffee can be good for you’, ‘Let your dog lead the way to a healthier and happier you!’, ‘Healthy Valentines day meals’, ‘Christmas Party tips’, ‘Sitting incorrectly will make you gain weight’ to name but a few.

The health tips can be found on the Healthy Heart page on Damart-net under Communications > Healthy Heart The tips can also be found on the home page as a health headline.

CAMPAIGN UPDATES

RESULTS, RUNNING & CYCLING T he Healthy Heart Team has been very busy working on the ‘New Year – New You’ initiatives. Activities have ranged from eating healthier food options to using our lunch breaks to get active in resistance band classes. The Healthy Heart lifestyle checks were a great success with more than a hundred people attending the lifestyle checks, which ran over four days in Bingley and Steeton. We have seen great results from our comparison lifestyle checks. When comparing September 2009 results to February 2011, our (BMI) body mass index and blood pressure has lowered and our waist measurements have also reduced, showing great commitment in becoming healthier.

This is an amazing result and we all deserve a pat on the back. We all need to keep up the great work!

Look out for Heathy Heart initiatives throughout the year.

Coming up in 2011!

Damart have entered 18 runners for the Jane Tomlinson Leeds 10k, including one of our colleagues from France, Arnaud Gryson. We have also entered 13 runners for the Bupa Great North Run in September. Due to the overwhelming response that we have had from our colleagues and our excellent relationship with Healthy Heart UK, we have been allocated a total of 31 places altogether for both races, with some of our colleagues running in both races. Our runners will be raising money for Heart Research UK and have committed to raising £4,000. Look out for lots of great fund rasing events to help them reach their target and be ready to show your support to your colleagues.

Last year....

Andy Hill, Stuart Creeley, George Vasili and Stephen Kennedy did a fantastic job raising over £3,000 for Cancer Research UK after taking part in the ‘Coast to Coast Bike ride’.

This September, from the 1st to the 3rd, a charity bike ride will be taking place and you too can be involved.

The Charity bike ride will begin in Ilkley, cycling to Hull (85 miles), taking the ferry from Hull to Zeebrugge and then cycling to Lille (65 miles). You will need to be a strong and competent cyclist and feel up to the challenge.

All accommodation and travel expenses will be paid for. If you are interested in joining the team and raising funds, email: ukhealthyheart@ damart.com.

Keep an eye out for more Healthy Heart incentives and events over 2011.

If you have any great ideas why not email us at ukhealthyheart.

HEALTHY HEART RUNNERS Spring is upon us and the Healthy Heart team has been busy with lots of new and exciting initiatives around the business. You may have noticed the new magazine reading areas in the canteens which have been created to help you relax during your break times. It’s believed that taking time out can help you work smarter, clearer and can even lower your blood pressure, so why not take some time to relax and read during your break times.

The Great North Runners (pictured right) presented a cheque for £5242.33 to Barbara Harpham (Heart Research UK’s National Director) for the money they raised running The Bupa Great North Run. An amazing achievement, well done!

March 14th was ‘No Smoking Day’, a day created and dedicated to help people quit smoking. We would love to hear your stories about how you stopped or cut down smoking and share your success to help inspire others on their journey to stop or cut down. Please email your stories to the Healthy Heart team.

The London Olympic Games is on the way and we want to make sure Damart does not miss out on the fun by having our very own Damart Olympic Games this summer. We also have 2 Olympic and 2 Paralympic tickets to be won. So keep your eyes open for more information.

Clockwise - Chris Atkien, Phil Myerscough ,Barbara Harpham, Kaye Leathem, Andy Ingham, Damian Northrop, Andy Hill, Dave Smith, Alex Ryan, Jeanette Askin, Diane Smith.

On 22nd April three of our colleagues will be running the London Marathon, all 26 miles! Our runners are Andy Ingham (Team Leader - Customer Service), Phil Myerscough (E-Commerce Manager - Marketing) and Gemma Smith (Team Leader Customer Service). They have been busy training and have found it a real challenge, but very rewarding and the support they have received from everyone is keeping them going. Gemma said, “Training has been hard and our diets have had to change too. This has been painful but rewarding. Knowing that we have such a big support network and that people are donating their hard-earned money to such a great cause gives me the focus and spurs me on.”

In the 31 years of the London Marathon it is has raised over £500 million for a multitude of charities and this year our runners have pledged to raise £6,000 for Heart Research UK. The team are doing fantastic work and are really grateful for all your generosity and have raised over £2,000 to date.

The team have organised cake sales, open mic nights, a wonky donkey derby, raffles and football cards. With not long left to go, we would like to thank you for all your support and generosity and if you would like to help the team reach their goal why not sponsor them at http://www.justgiving.com/damart-marathon-2012. A big thank you from the team for all your support.

HEALTHY HEART

Katy Hill

Roxanne Pallett

Sarah Jane Dunn

Susan McFadden

CELEBRITY MODELS

Nell McAndrew HEALTHY HEART

PR

LOVE YOUR HEART VEST Nell McAndrew is this year Damart’s ‘Love Your Heart’ vest

campaign model, raising money for Heart Research UK. The limited edition vest-top, was designed by Rachel Cuckson from the Product Division and profits from the sale of the vest will be used to fund pioneering projects into the prevention, treatment and cure of heart disease, the biggest killer amongst women in the UK. At the photo shoot, Nell said, “I'm really proud to be the face of this campaign and support the fantastic work that Heart Research UK does. By buying this versatile vest top you too will be helping a great cause. Wear it with your jeans, leggings or at the gym. Please help make a difference and buy one today!”

Damart’s Marketing Director John Bottomley said, “We are delighted to be working with Heart Research UK for a fifth year and have the support of Nell McAndrew this year. The majority of our customers are women and don’t seem to realise how at risk they are from heart disease, particularly as they grow older. We hope to not only raise as much money as possible for the charity, but also increase awareness about the disease in order to help our customers, staff and people around the UK look after their hearts.”

many lives, some people are born with it and others develop it later in life, often through making unhealthy life choices. In fact around 270,000 people have heart attacks in the UK every year- that’s one every two minutes- ad 1.6 million people live with heart disease everyday.

The money raised from this campaign will fund pioneering research to improve the treatment for youngsters who have undergone heart surgery or are living with a congenital heart condition. Pioneering, unique projects will develop specifically-designed exercise and healthy eating programmes to suit their particular problems. We aim to help them leave hospital with the confidence they need to keep as fit and healthy as they can and with Mums, Dads and carers all given this advice and support as well, they will have the best chance to lead happier, healthier, longer lives.

The fitted black vest top is made from 100% cotton, and will be available in sizes 10/12, 14/16, 18/20 priced at £12- all profits go to the charity.

Look out for the limited edition Heart Research UK vest coming soon.

Barbara Harpham, the national director or Heart Research UK said, “To have Damart’s support is fabulous. Heart disease touches so

MODEL COMPETITION WINNERS Congratulations to Debbie Farren and Margot Nowell, both from Logistics, who were the lucky winners to attend this year’s Heart Research UK photo

shoot at the end of October, after successfully choosing this year’s model. Here’s how they found the day: ‘It was a particularly early start for us, as we were up at 5am and, after making our way to the station, we were soon on our way to London. With plenty of coffee and magazines to hand we arrived at Kings Cross in no time and were welcomed by a beautiful, if unusually sunny October day.

A quick taxi ride and we arrived at the studio in South London where we were greeted by the photographer Alan and professional hair and make-up artists.

We didn’t have to wait long before the star of the day, Nell, breezed through the door. With hair tied back and without a scrap of make-up on, Nell still looked lovely and straight away rushed over to say hello and made us feel very welcome and at ease.

The hair and make-up artists set to work and we watched Nell’s transformation before our very eyes. After an hour and half, and plenty of tea, Nell was ready for her close-up. Popping on the charity top, Nell jumped in front of the camera and set to work. Despite everyone watching Nell’s every move, she wasn’t fazed in the slightest, even when the balloon she was holding for the shoot unexpectedly burst within a few minutes, however the photographer got all the shots he needed. It was amazing to see Nell at work and we soon realised that being a model isn’t actually all that fun! We were also lucky enough to receive our very own mini makeover and received plenty of useful hair and make-up tips.’

HEART RESEARCH UK

L to R, Margot Nowell, Nell McAndrew, Debbie Farren & John Bottomley, strike a pose!

HEALTHY HEART

WEAR IT PINK

BREAST CANCER CAMPAIGN

Alison King

Debra Stephenson

Samia Smith

Kristina Rihanoff

Nell McAndrew

Sally Dynevor & Brooke Vincent

CELEBRITY MODELS

Beverley Knight WEAR IT PINK

Wear it Pink 2010

We raised an amazing £1855.30

T

hanks to all your brilliant efforts and generosity on Wear it Pink day. We raised double the amount that was raised in 2009. The whole business got behind this fantastic cause.

Everyone from our colleagues in the shops to our Finance and Customer Service Director got into the spirit of things, wearing the brightest, wackiest pink outfit they could find and there were plenty of comedy pink wigs on show!

Some fantastic events took place, Tannoy Bingo, Raffles, Best pink outfit at Steeton, Cake & Bun sales, Quizzes, Guess how many sweets in the jar, and much much more...........

Christine Miller (pictured left) who works at our Southend shop dressed in a pink Damart dressing gown, borrowed from the shop. Armed with a bucket, Christine raised a terrific amount taking on the high street and collected £300 in total.

John Bottomley, Marketing Director commented, “This is one of our favourite

F

days in the calendar, it means we can all dress up and raise money for this worthwhile charity. The pink vest, with Beverley Knight’s help, has once again been a huge success and achieved lots of great magazine coverage including Hello, OK!, Woman’s Weekly and the Metro”.

Claire Pearson (Corporate Partnerships Manager, Breast Cancer Campaign) commented ‘A big thank you to everyone

at Damart. The money raised from wear it pink and from product sales of the vest helps us to fund vital research into improving the treatment, diagnosis and prevention of breast cancer. On behalf of everyone at Breast Cancer Campaign – thank you!’

Damart also supported this year’s Bosom Pals Fashion Show, which raises money for Bradford Cancer Support. Each year, the Bosom Pals, many of whom have battled against cancer themselves, organise a fashion show with the ladies modelling the clothes. This year Damart donated eight outfits for the show, including a mixture of daywear and nightwear from their current collection.

Competition.......

rom Natasha Kaplinsky, Nell McAndrew to Debra Stephenson and Beverley Knight, we’ve had some stunning celebrity models modelling the limited edition pink vest we sell for Breast Cancer Campaign each year.

Launched in 2003, the celebrity-modelled vest has raised more than £100K so far for the charity.

All the models donate their time for free to help ensure that as much money as possible goes to Breast Cancer Campaign.

Now, it’s your chance to tell us who you think should model the vest for 2011.

The winning suggestion will have the opportunity to attend the photoshoot with their chosen celebrity. Choose wisely and do your research, many celebrities are already associated with charities and therefore can’t support this one.

Simply tell us who you think would be a good model and why by emailing damartnet@damart.com or place your suggestion in the Pink Competition boxes in the canteen by December 31st 2010.

FUND RAISING

In the last edition of Team spirit we revealed the limited edition Pink vest for 2011, modelled by Sally Dynevor and Brooke Vincent from Coronation street, pictured right.

This time it was OUR turn to get dressed up!

Thank you to everyone for all your brilliant efforts and

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generosity on Wear it Pink day. It was a fantastic day with bold and creative outfits, with plenty of fun activities to raise money for this charity that is close to many people’s lives.

Lots of our colleagues through out the business got into the spirit of things, wearing the brightest, wackiest pink outfit they could find and there were plenty of comedy pink wigs on show!

Some fantastic events took place, Tannoy Bingo, Raffles, , Cake & Bun sales, Quizzes, Guess how many sweets in the jar, and much much more...........

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All Wear it Pink donations are used to fund innovative, worldclass research throughout the UK and Ireland to understand how breast cancer develops, leading to improved diagnosis, treatment, prevention and cure.

The charity currently supports 105 projects, worth around £17.3 million in 31 centres across the UK & Ireland and funds research into many areas including prevention, genetics, education as well as diagnosis and treatment.

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WEAR IT PINK

PINK VEST CAMPAIGN

Gorgeous Coronation Street stars Sally Dynevor and Brooke Vincent, better known as Sally and Sophie Webster, are the faces of this year’s striking limited edition pink vest, helping to raise money for Breast Cancer Campaign.

Previous

campaigns included Natasha Kapinsky, Nell McAndrew and last years model, Beverly Knight. However this year’s models were chosen by Damart colleagues. The Coronation Street stars came out on top in the pink vest model nomination competition. We had over 300 entries with great suggestions such as Davina McCall, Martine McCutcheon, Holly Willoughby, Fern Britton & Fearne Cotton to name but a few ; however Sally ...had the most nominations.

When approached Sally jumped at the chance to be the 2011 face of this year’s campaign.

Sally was especially keen to lend her support after she was diagnosed with breast cancer in 2009 shortly before she was due to start filming the storyline of her Corrie character’s own battle with the disease.

Sally said: “I know from personal experience just how important it is not only to raise awareness of breast cancer, but also to support research into finding a cure, so I’m delighted to be supporting Breast Cancer Campaign and the vital work done by the charity”. Brooke also had several nominations and when she was asked if she would join her on-screen mum she said “I would be delighted”.

The winner of the pink vest competition, whose name was pulled out of the hat, was Louise Shaw from the Product Division.

Louise attended the photo shoot and met the starts as her prize.

This is the ninth year that Damart has supported Breast Cancer, raising over £100.000 for the charity to date. The pink vest will be on sale from September.

Look out for the pink vest displays around the business for further information.

Brooke Vincent and Sally Dynevor, The new faces of the Pink Vest Campaign

PR

LOUISE SHAW - THE INTERVIEW!

Louise Shaw won the Pink Vest competition by suggesting Sally Dynevor and Brooke Vincent - better known as Sally and Sophie Webster of Coronation Street fame - to be the models. Her prize was to attend the photo shoot and meet the celebrities. After the shoot, we asked Louise a few questions.

Q. How did you feel when you were notified you had won the competition?

A. I was over the moon!

Q. What would you normally be doing if not attending the photo shoot?

A. I work as an Assistant Range Manager in the Ready to Wear section of the Product Division.

Q. How did you travel to the shoot?

A. I travelled by train from Bingley to Manchester along with Rachel Cuckson, Designer Manager, also from the Product Division who attended to style the shoot.

Q. How were you introduced to the Celebrities?

A. We arrived at the studio before them, so we were introduced by the PR company on their arrival.

Q. What were Sally and Brooke like?

A. They were both very friendly and down to earth. They chatted with everyone involved and both wanted to know more about Damart’s pink vest campaign. John Bottomley gave them an overview of Damart’s involvement in the breast cancer campaign and they both said they were very happy to be part of it.

Q. Did you help on the day?

A. Yes, when it was time for the actual photo shoot, it was all hands on deck. We all blew up pink balloons and when requested by the photographer, threw them up into the air to create the desired effect.

Q. How long did the photo shoot last?

A. It lasted about an hour and 30 minutes.

Q. What was it like attending a photo shoot?

A. It was interesting to see behind the scenes. The photographer was really good, he talked us through his side of things and explained what was happening when his team were doing the test shots.

Q. Have you attended a photo shoot before?

A. Yes, I attended one at my previous employers (model shoot for catalogue images) so I had an idea of what to expect.

Q. Why did you select Sally Dynevor as a model in the first place?

A. I thought she was a familiar face that Damart customers would recognise immediately because of Coronation Street and I knew that she had been diagnosed with breast cancer and that the character she plays had also. I thought that because of this she’d feel strongly about wanting to raise the profile for breast cancer.

Louise Shaw and Rachel Cuckson

BEVERLY KNIGHT - CHEQUE PRESENTATION T

L-

his is the ninth year that Damart has supported Breast Cancer Campaign, raising over £100k for the charity to date.

We’re delighted to announce that last year Damart raised £16,704 for Breast Cancer Campaign, through sales of its limited edition pink vest, modelled by soul singer Beverley Knight. At the beginning of June, Beverley took time out of her busy schedule to visit Guy’s Hospital in London and see how the money she helped raise will be used in the specialist breast cancer research project currently being carried out at the hospital. Beverley said: “Breast cancer is a disease that sadly affects a lot of people’s lives, which is why I wanted to help raise awareness and as much money as possible for the charity”. Marketing Director, John Bottomley added: “The work the team carry out in the breast cancer research project at Guy’s is R, John Bottomley, Beverly Knight & Dr Burchell absolutely vital in the fight against this terrible illness.

It’s fantastic to know that the money Damart raised is funding such a beneficial project which will hopefully help millions of people in years to come”. The research project, led by Dr Joy Burchell, is working to uncover the role breast cancer stem cells play in the disease spreading to the bones and is researching ways to predict this occurrence.

WEAR IT PINK

VALUES

CAMPAIGN

VALUES IN PRACTICE! Recognising 'U' in our Values

V.I.P. Reward and Recognition 2011 is the year for us at Damart to really focus on our company Values.

We want to live and breathe them in everyday life and reward ourselves for doing so!

Recognising The 5 Values are a great reminder of who we are, what we do and the way we work. In recent years our values have been celebrated at our annual Big Event, colleagues have received awards for their achievements in demonstrating our values, 'Passionate about our customers', 'Team spirit', 'The spirit of innovation', 'Entrepreneurship' and 'Performance focused'.

Now we want to take this a step further by recognising and rewarding each other when we demonstrate and put our ' Values in practice' throughout the year.

Rewarding The reward process makes it easy to nominate colleagues and is open to all.

Examples of winning nominations of a VIP award will be shared so we can build on our positive culture and demonstrate what it is like to work in the Damart team, enabling us to put the customer first and helping to achieve our vision of 2 x Bigger, 2 x Better.

More information coming soon . . . . . launch date and rewards!

What do the Values mean to you? Poster Campaign Towards the end of 2010 each of the Damart sites in the UK, France and Belgium displayed each of the 5 values with an image to represent the meaning of the value, and we asked 'what do you think?' . Thank you to everyone who submitted what the values meant to them.

We had some great suggestions and poster ideas. The judges have been hard at work across all three countries to determine whose suggestions have been selected to visually represent our Values for 2011.

As part of the Values in Practice launch we will soon be displaying the winning posters through out the business. For each of the values, there will be a poster representing each country and also a poster for the group.

Keep an eye out on Damart-net for updates and also around the business to see if your poster has been selected.

More information coming soon . . . . . . . . launch date and prizes!

VALUES

What the Values mean to you. Poster Campaign Towards the end of 2010 each of the Damart sites in the UK, France and Belgium displayed each of the 5 values with an image to represent the meaning of the value, and we asked 'what do you think?' .

Thank you to everyone who submitted what the values meant to them.

We had some great suggestions and poster ideas. The judges have been hard at work across all three countries to determine whose suggestions have been selected to visually represent our Values for 2011.

The winning posters ideas were selected and the visual from those suggestions are displayed below and throughout the business.

For each of the values 3 individual posters - 1 winning poster idea from each country 1 Poster to represent the Damartex group.

PASSIONATE ABOUT OUR CUSTOMERS

we are proud of our seniors and are delighted to work for them.

TEAMSPIRIT

we like working together, in a climate of mutual trust and respect. Whatever our position or our national culture, we know how to make the best advantage of our differences.

POSTER CAMPAIGN

SPIRIT OF INNOVATION

we are always looking for new solutions in terms of organisation, processes and products.

ENTREPRENEURSHIP

everyone, at every level, must feel free to take initiatives to move the company forward and aim higher to be 2x bigger / 2x better.

PERFORMANCE FOCUSED

we always aim to be the best and we are constantly trying to improve. Through our simple and efficient way of working, we are able to translate initiatives into tangible results.

VALUES

VALUES IN PRACTICE REWARD & RECOGNITION SCHEME LAUNCHES We're excited to announce the launch of the VIP (Values in Practice) Reward & Recognition scheme across the business.

The scheme will be a great way for us all to recognise and reward our colleagues who demonstrate our values in their everyday work.

Following on from the announcement of the scheme in the last edition of TeamSpirit, where we shared with you some of the great examples and benefits of VIP, we have delivered a number of briefing sessions around the business to share more details about how the scheme works. VIP is available to everyone. It's easy to nominate and just needs you to be able to answer the following - 'Has someone in your department gone the extra mile?' Or 'Have they just been brilliant by going ABOVE and BEYOND the call of duty!' Nominees that go on to win a VIP award will receive a certificate, letter of thanks and a ÂŁ10 Gift Voucher. In addition to this, winners can choose from a selection of branded VIP gifts:

A4 faux leather folder

Dolomite key ring

Orbit pen set

Golfing umbrella

Bag for life

Cuddly toy

VIP winners will be eligible to be selected as EOM (Employee of the month). All VIP and EOM winners automatically go through to the Big Event awards nomination process.

2011 is the year for Damart to really focus on our company values and build on what we have already achieved, aiming to be 2 x bigger, 2 x better.

Recognising 'U' in our Values

REWARD AND RECOGNITION

VALUES

VALUES IN PRACTICE REWARD & RECOGNITION WINNERS With a fantastic kick-off to our 'Values In Practice' reward and recognition scheme, we've seen great examples of our company values being demonstrated throughout the business. This has given us the opportunity to celebrate with our winners and the superb work they've achieved.

Congratulations to 13 of our colleagues from across the business who became our first 'VIP' winners in October: Claire Brown, Mark Cooper, Craig Edwick, David Haley, Stephen Hallet, Wendy Hatton, Richard Howes, Damian Northrop, Susan Osbourne, Simon Phipps, Zenna Rowe, Daria Szyprka and Sarah Webb.

We also had 21 VIP winners for November, congratulations to Sohail Ayub, Lyndsay Barrick, Claire Birch, Ragan Coope, Anne-Marie Crotch, Agris Dirins, Charlie Doherty, David Evans, Jurjis Gailiss, Victoria Hayward, Jameela Khatoun, Julie Laughlin, Amanda Loftus, Aisha Rehman, Mark Scurr, Jayne Sharp, Sue Shoesmith, David Speight, Keith Whyte, Michelle Widdop, and Mo Zulfiqar.

Many of our colleagues have gone the extra mile, brought additional benefits to the business and in some cases given up their personal time to complete work.

We also announced our first Employees of the Month for October and November, which went to David Haley from the IS Department and Keith Whyte also from the IS Department. Great examples of our values in practice and we are excited to announce that as our Employee of the Month (EOM) both won an extra day's holiday and a bottle of champagne.

Don't forget to vote for who you would like to be a Damart VIP.

DAMART VIP - Employees of the Month

?

October 2011

David Haley – IS Performance Focused

David worked for over 27 hours with an external engineer to resolve a server issue in order to minimise business critical disruption when the server failed. His actions allowed over 200 warehouse staff to continue work which in turn allowed Damart to continue dispatching orders.

November 2011

Keith Whyte – IS Performance Focused

Keith has gone above and beyond the call of duty, putting in an exceptional amount of extra hours to help meet business needs. His commitment, determination and patience ensured the business received their deliverables on time, thus preventing delays and risks to the success of a major project.

December 2011 Who will be EOM? Don't forget to vote for who you think deserves to be a Damart VIP for December.

They could also become Employee of the Month.

You have to be in it to win it.

Recognising 'U' in our Values VIP

VALUES

The aim of VIP Forum is to create an environment where views and opinions can be discussed openly and valued and be a reward for VIP winners.

The VIP forum is an opportunity for VIP winners to interact with the SMT and Directors

FORUM

VIP - DID YOU KNOW?

The question marks placed around the building ensuring everyone has access to the forum information. Used throughout the year as a feedback tool to inform people on the questions and answers asked at the VIP Forum.

VALUES

The Healthy Heart Campaign launched in Sept 09… … we asked you to complete questionnaires to tell us about your lifestyle (exercise, eating habits etc) and asked ‘help us to help you’.

HH BRONZE & SILVER

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INITIATIVES

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INITIATIVES

CHALLENGES

INITIATIVES

INTERNAL PR

TEAMSPIRIT & SHOWS PR

INTERNAL PR

IN THE MEDIA PR

INTERNAL PR

LOOKBOOK PR

SPRING/ SUMMER RANGE

Shoulder Bag

Tassel Loafer

Jersey Maxi Dress

Colours / beige One Size / 47 x 14 x 43cm (approx)/£30 Reference / S066X

Colours / fuchsia / white / navy Sizes / 3/4/5/6/7/£35 Reference /P044X

Colours / printed / navy / black printed Sizes / 10/12/14/16/18/20/£39 22/24/£43 Plain Sizes / 10/12/14/16/18/20/£35 22/24/£38 Printed Sizes/10/12/14/16/18/20/£39 Reference / T367X

Laser Cut Belt

Trench Coat

Loafer with Studs

Printed Dress

Printed Dress

Men’s Pack of 2 Socks

Colours / beige / mid grey Sizes / 90cm/95cm/100cm/£14 Reference / S097X

Colours / beige Sizes / 12/14/16/18/20/£69 22/24/26/£76 Reference / B101X

Colours / white / navy / camel Size / 3/4/5/6/7/£35 Reference / P032X

Colours / animal print Sizes / 10-12/14-16/18-20/£40 22-24/£44 Reference / B097X

Colours / multi print Sizes / 10/12/14/16/18/20/£35 22/24/£38 Reference / B098X

Colours / Grey & Dark Grey / Navy & Denim Sizes / 6+/7+/9+/10+/£12 Reference / G161X

Mocassin

Blouse with Shoulder Tab Detail

Beaded Chocker

Waterfall Jacket

Perfect Twill Leggings

Turn Up Shorts

Colours / silver / white Sizes / 3/4/5/6/7/£29 Reference / P040X

Colours / white / linen / coral / sky Sizes / 10-12/14-16/18-20/£25 22-24/£27 Reference / T286X

Colours / coral / sand / turquoise One Size / £12 Reference / S037X

Colours / white / linen / black Sizes / 12/14/16/18/20/£45 22/24/26/£50 Reference / T169X

Colours / white / black Sizes / 10/12/14/16/18/20/£25 22/24/£27 Reference / T085X

Colours / stone / navy / khaki / chambray Sizes / 12/14/16/18/20/£12 22/24/26/£14 Reference / R663X

INTERNAL PR

E-CARDS PR

INTERNAL PR

DISPLAY BOARDS

INTERNAL PR

MANAGEMENT COMMS THEMES

INTERNAL PR

BRAND PLATFORM EVOLUTION NOT REVOLUTION! The brand platform project began over 12 months ago with briefings running across the business over the last few months, communicating our new brand and customer values.

So what is brand platform all about? Damart has historically been marketed in three diverse cultures with varying brands depending on the countries’ requirements. The strategy is to change how Damart is perceived. Common goals have been set across the wider business and the aim is to become a leading brand within Europe.

Brand platform was created to achieve these goals and targets. Damart aspires to be more than just a brand that our customers love; we aspire to become a ‘lighthouse brand’. A ‘lighthouse brand’ is a company known for its innovation and place in the market. Lighthouse brands such as Apple, Virgin and Ikea, to name but a few, have all established global recognition achieved through art direction, strong logos, easy recognition, and simple clear creative ideas reinforcing brand values.

The key message is ‘Evolution not Revolution’. We’re evolving to meet the needs of the ‘new senior’. We will not be neglecting our current customers, they’re too important!

The new logo and brand image were launched

to our customers in January. The project leaders, John Bottomley (Marketing Director) and Lynn Cordall (Product Division Director) created a brand ambassador project team to help with the launch. The team were given questions to help them understand where Damart is currently as a brand and where Damart needs to be! One of the many questions asked was, ‘If you were to perceive Damart as an animal in the future what would it be?’ The team came up with a zebra! They felt zebras were vibrant, distinctive, have clear colouring (black and white, easy to understand), also no two zebras are the same, they are unique and stand out from the crowd.

Once the teams had completed a workshop they formed brand teams and created objectives. The brand ambassador teams are the Communications team, the Product team, and the Innovations team.

The Brand Ambassadors adors Comm mbassons d Aunicati The BranMark Scurr

Allison Meadowcroft ations Marlen mmuneicLewis Co urr c S rk Gemm Ma a Smith dowcroft a e M n Alliso Lewis Marlene ith a emm Sm GPackag ing Rachel Cuckson Simon Smith kaginge Rachel Vallanc Pac l Cuckson Diane RacheSmith ith Simon Sm nce lla a V l e Rach e Smith Diantion Innova Lolly Tebbs Gemma Woodhead novation NicolaInFrench lly Tebbs ad LoKay Phillip Woodhe Gemma French la o ic N y Phillip Ka

The promotion of the new brand began internally with briefing sessions, delivered by brand ambassadors and department managers. Other areas that have already been re-branded are the internet, intranet, Team Spirit magazine, and the new OPRA logo. Even the chimneys have not escaped, you may have noticed the Damart ‘D’ has changed. There is lots of planning going on behind the scenes, the changes to the business will be gradual and there will be some exciting internal promotions coming soon. So stay tuned!

We are a business and a brand to be proud of. Together we should be singing about ourselves and our great brand from the roof tops, or in our case from the Damart chimney tops!

If you would like to see the new brand booklet, have any brand questions, or would like to enquire about the briefing sessions then please speak to your nearest brand ambassador (listed left) or your line manager.

BRAND PLATFORM

INTERNAL PR

BRAND PLATFORM

INTERNAL PR

Sport Relief brings the entire nation together to get active, raise cash and change lives.

Celebrity Mash-up Quiz

Can you guess the celebs?

Quiz sheets cost

£1 per person

Teams may enter but costs £1 for each team member. e.g. team of 5 = £5 entry

Prizes to be won and all proceeds go towards Sport Relief!

Frank Skinner + Gordon Ramsey

= Frank Gordon Kelly

+ Lorraine Kelly

The Quiz sheets are available from Monday 19th March

Please buy your quiz sheets from Reception, Centre Desk or Jo Phipps (HR).

All quiz sheets must be returned to Reception, Centre Desk, Jo or posted in the quiz box in the Canteen before 12 noon on Wednesday 21st March

SPORT RELIEF

INTERNAL PR

CONTACT EMAIL

UKDAMARTNET@DAMART.COM TEAMSPIRITUK@DAMART.COM UKBIGEVENT@DAMART.COM ASKALISON@DAMART.COM UKHEALTHYHEART@DAMART.COM

INTERNAL COMMS

INTERNAL COMMS

A RETROSPECTIVE OF DAMART’S EMPLOYEE ENGAGEMENT & COMMUNICATION

INTERNAL COMMS

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DESIGNED BY MARK SCURR