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–PAGE 9 Le Fo as r e

NOVEMBER 2015 PENTICTON Three generations of Guerards help Penticton residents

Industrial Office Retail

create beautiful homes




LAKE COUNTRY Cadence on the Lakes offer homes in a special setting

Kelowna Yacht Club sails away with Commercial Building Awards Annual event honours the best in commercial and industrial building in Thompson, Okanagan and Kootenay regions BY MARK MACDONALD



INDEX News Update


Kelowna 4 West Kelowna


Kamloops 5 Summerland 6 Penticton 6 Vernon 20 Salmon Arm


Movers and Shakers 28

E L O W N A – K e l ow n a Yacht Club sailed away with the Judges’ Choice best overall entry winner in the 7 t h Annual Southern Interior Construction Association Commercial Building Awards October 22 at the Coast Capri Hotel. The spectacular waterfront project was also the Excellence Award winner in the Hospitality category in the event, which honours the best in commercial and industrial properties built between January 1, 2014 and July 31, 2015 in the Thompson, Okanagan and Kootenay regions. Re/MAX Commercial was the Gold Sponsor of the event, while category sponsors were Coldwell Banker Horizon Realty, MNP

Opinion 30 Sales 31 Contact us: 1-866-758-2684


Canadian Publications Mail Acct.: 40069240


Architect Jim Meiklejohn, Past Commodore of the Kelowna Yacht Club Mike Terris, Architect Stoke Tone, Southern Interior Construction Association Chief Operating Officer Bill Everitt, and builder Gord Sandrin of Sawchuk Developments PHOTOS BY ETHAN DELICHTE.

Wasylyk best in west Local developer receives prestigious entrepreneurship award


ELOW NA – One of Kelow n a’s ow n h a s b een recognized among Western Canada’s premier business leaders. R e n e e Wa s ylyk , C E O a n d Founder of full-service land and real estate development company Troika Management Inc.,

recently received the EY Entrepreneur Of The Year™ 2015 Pacific Real Estate and Construction Award, at the annual event in Vancouver this fall. The win was a pleasant surprise for Wasylyk, who has built a strong reputation as one of the leading business minds in the

province, sitting on the Premier’s Women’s Economic Council, and holding board positions with many other notable business organizations. “I had already picked out the award winner when the finalists were announced, and it wasn’t me,” she laughs. “Accolades

aren’t too common for entrepreneurs, we’re a strange bunch that live in a bit of a different world compared to other professionals. Being selected means so much to the Troika team and I, it’s one of the largest awards we could win, SEE WASYLYK BEST  |  PAGE 8

Canada’s Leading Group Benefit Plan For Firms with 1-50 Employees. Kevin Flynn

Salmon Arm Financial

Tel: 250-832-1088

For more information contact us, or your local Chamber office.


2 KAMLOOPS Substation to meet growing demand

BC Hydro and the City of Kamloops have reached an agreement for BC Hydro to acquire land from the city for the construction of a new substation in southwest Kamloops. The substation is needed to help meet growing electricity demand. “BC Hydro is projecting electricity demand to increase by about 30 per cent over the next 10 years alone,” said Todd Stone, MLA, Kamloops-South Thompson. “Electricity is the backbone of our economy and essential to our way of life. A growing city needs power and this new substation will help to ensure that reliable power is there when we need it.” The new substation will be built on an industrial site off Bunker Road that is adjacent to the city works yard and Kenna Cartwright Park. The site is close to existing transmission lines and has low potential for environmental and archaeological impacts. “Over the next 20 years, the population of the city is expected to grow by 25 per cent,” said Mayor Peter Milobar, City of Kamloops. “Much of this growth will be in the southwest area of Kamloops and we’ve been working closely with BC Hydro to identify a site for the new substation to ensure the electrical needs of the region are met.” “The new substation in Kamloops is a key part of BC Hydro’s capital plan,” said Chris O’Riley, Deputy CEO & Capital Infrastructure Project Delivery, BC Hydro. “BC Hydro is making significant investments in the province’s generation facilities, power

lines and substations to help meet growing demand throughout BC. This requires investing, on average, $2.4 billion a year, over the next 10 years, in BC’s electricity system.” Construction of the new substation is scheduled to begin in the fall of 2016 and the new substation is expected to be in service in 2018. The cost of the project is estimated at $49 million. BC Hydro is currently working on substation design and will host an information session for the public later this year or early next year.

heating, and energy retrofits to local facilities. T he three renewable-energy projects will produce 3,064 GJ of clean heat or electricity annually. The Community Energy Leadership Program will provide $1.3 million over the next three years to help communities implement local energy efficiency and clean energy projects.

VERNON Lavington pellet production

KAMLOOPS Funding for Solar Project The City of Kamloops will receive $30,855 for a solar project from the Community Energy Leadership Program (CELP) through the BC government. The funding will support a solar photovoltaic project located at the West Highlands Park Community Centre, generating about 25 megawatt-hours of electricity annually and representing the largest solar undertaking in Kamloops’ history. “The City is very pleased to be a recipient of the CELP grant as it helps us advance the City’s Corporate Energy and Emissions Management Plan,” Kamloops Mayor Peter Milobar said. “By undertaking this project, we increase our use of alternative renewable energy and advance our goal of energy self-sufficiency in City facilities. We can also engage residents and visitors in the benefits of renewable energy and the other sustainable initiatives in the park.” This year, CELP approved seven projects across the province for a total of $250,000 in funding, including solar power, biomass

Minister of Forests, Lands and Natural Resource Operations, Steve Thomson, Vernon-Monashee MLA Eric Foster, District of Coldstream Mayor Jim Garlick and representatives from Pinnacle Renewable Energy Inc. and Tolko Industries, gathered in Lavington, BC to celebrate the grand opening of Lavington Pellet Limited Partnership’s wood pellet production plant. Employing both low temperature European belt drying and Cyclofilter technology, the plant, a $47 million investment on the part of Tolko Industries Ltd. and Pinnacle Renewable Energy Inc., is a showcase for state-of-the-art emissions control technology at a scale not previously seen in the North American wood pellet industry. In addition to creating 25 new direct jobs in the community and providing economic opportunity for local service suppliers, the plant will significantly enhance the economic value and utilization of sawmill residuals from within the broader Thompson Okanagan region. Minister Thomson said, “Tolko and Pinnacle are recognized as industry leaders, so it’s no surprise that Lavington Pellet Limited Partnership is leading the way in green, renewable technology. This new facility will create jobs and contribute to local communities, while producing green, renewable pellet fuel.” Leroy Reitsma, President and COO of Pinnacle Renewable Energy Inc., is optimistic for the future of the plant. “When we started this project, we were looking at ways to take pellet production to a new standard of environmental stewardship,” he said. “From what we have seen of the new technology, we are right on target. We are extremely pleased with the work of the project team, suppliers and contractors who delivered this project safely, on-time and on-budget, and are happy to see this facility making a positive contribution to the local economy, the value of sawmill residuals within the region, the local environment and the global effort to address climate change. This facility represents a major forward step in the technology used in wood pellet production and we are very pleased to have been able to partner with Tolko Industries in this shared vision.”


kelowna | canmore | calgary

Chamber Has New Executive Director

Residential Design Exterior | Interior | Renovations | New Builds



T he Penticton and Wine Country Chamber of Commerce is pleased to announce the appointment of Brandy Maslowski to the position of Executive Director. With Brandy’s background as a Public Education Officer for over a decade with the Winnipeg Fire Paramedic Service, she

was the perfect choice for the position. Brandy has extensive community outreach experience with a focus on peopleto-people connections, integral to the Chamber culture. She has a proven record of scouring statistics to pinpoint the issues and planning programs to make change in the community. With her passion for small biz and her friendly demeanor she aims to serve our members with everything from basic biz tips in our monthly newsletter to the annual Business Excellence Awards celebrating local success. Brandy’s tenure with the Chamber began earlier this year as the Events and Communications Coordinator. She immediately immersed herself in gaining knowledge of the Chamber’s mission and vision and has demonstrated a dedicated focus on customer service.

BC Province helping communities advance energy efficiency projects The provincial government is providing $250,000 to support energy efficiency and clean energy projects in seven communities including solar power, biomass heating, and energy retrofits to local facilities. The funding is part of $1.3 million that will be provided under the new Community Energy Leadership Program (CELP) over the next three years. The program supports local governments’ and First Nations’ investments in energy efficiency and clean energy projects to reduce greenhouse gas emissions, increase energy efficiency, stimulate economic activity, and promote community partnerships with industry that advance British Columbia’s growing clean energy sector. Some of the local projects selected for the first round of funding under CELP are as follows: City of Kelowna – $45,000 for an arena energy efficiency retrofit project that will reduce energy demand, saving $26,600 per year in operational costs and reducing the city’s carbon footprint. City of Kamloops – $30,855 for a solar photovoltaic project at their newest park and community centre development that will generate approximately 25 megawatthours of electricity annually. The projects for 2015-16 were selected based on an application and evaluation process that began with a request for expressions of interest that went out to all local governments and First Nations in the province in May 2015. To receive funding from CELP, communities and First Nations were required to self-fund and secure alternative sources of funding for 67 per cent of the cost of their projects. Funding for CELP comes from the province’s Innovative Clean Energy (ICE) Fund. The ICE fund is a legislated special account designed to support government’s energy and environmental priorities and to advance British Columbia’s clean energy sector.

OKANAGAN 2015 Business Walk Reported a Positive Environment Within a half-day blitz on October 1st, 65 business and civic leaders walked doorto-door and connected with 374 businesses throughout Lake Country, Kelowna, Westbank First Nation, West Kelowna



and Peachland during the 2015 Central Okanagan Business Walk. The businesses reported a generally positive business environment throughout the region with 94 per cent saying business was either Fair/ Steady (33 per cent) or Good/Increasing (61 per cent.) A total of 3,576 employees, (2,437 FT and 1,139 PT) are represented by the businesses visited. The Central Okanagan Economic Development Commission (COEDC) held the first Business Walk in Canada in 2012. In a brief conversational survey, business owners/managers are asked to rate their business environment as Slow/Poor, Fair/ Steady or Good/Increasing. Business operators are also asked what the greatest challenge is for their business and what kind of information would assist them. The most common need of businesses throughout the region is information related to hiring and human resources to help them find the workers they need with specific skills. With recruitment and retention issues a major challenge throughout Canada, this year’s Walk added questions aimed at identifying the human resources needs of Central Okanagan businesses including if they have plans to sell or retire within 5 years, and whether or not there is a succession plan for the business. 17 per cent of the respondents said they planned to retire or sell their business and 38 per cent said they did not have a succession plan. This is consistent with other studies that show the majority of businesses do not prepare sufficiently for retirement and succession, including the “Growing in the Okanagan 2020 Labour Market Outlook” study conducted in 2014. A breakdown of Business Walk results in each area of the Central Okanagan is provided to business stakeholders including


Chambers of Commerce/Board of Trade, business improvement associations and municipal governments as a mechanism to identify possible programs and services. One-on-one follow up to approximately 75 businesses throughout the region is facilitated by the COEDC. In addition businesses that respond Slow/ Poor when asked about their business environment are offered assistance by the Commission.

KELOWNA Yacht Clubhouse Design Honoured The jewel on Kelowna’s waterfront, the new Kelowna Yacht Club, has received double honours from the BC chapter of the Architectural Woodwork Manufacturers Association. The elegant wood stairwell in the centre of the new clubhouse was designed by Meiklejohn Architects of Kelowna, who were honoured as top architect for the province for the project, receiving the 2015 Jack Sigurdson Award. Top 40 Woodworks from Kamloops who did the millwork received the 2015 Gold Award in the small commercial category. “It’s an honour to take a concept and bring it to fruition and in this case the result it is indeed a piece of art,” says Top 40 Woodworks owner Jack Mendes. “We’ve done this for a long time and once in a while you get an opportunity to really showcase what your capacity is as a team. We’re taking a lot of pride in this project.” Meiklejohn Architects feels the honour is well delivered by Top 40 Woodworks and applauds them for their commitment to excellence and credits them as going above

Photo (from bottom): Jack Mendes, Top 40 Woodworks, Stoke Tonne and Jim Meiklejohn, Meiklejohn Architects, and AWMA inspector Mike Budd Sandrin of Sawchuk Developments, lead contractor for the clubhouse construction, “it’s something Kelowna should be very proud of.” Meiklejohn Architects Inc was selected architect through an Architectural Institute of BC sanctioned design competition organized by the Kelowna Yacht Club. Their design offered a simple and elegant use of distinctly nautical forms, materials and shapes. The clubhouse offers banquet facilities and meeting rooms for public events. See more at

and beyond for a project that architect Jim Meiklejohn describes as “hard to design, hard to construct and one that became a labour of love.” “It’s rare to see a trade take something and make it better than the design team envisions – all for the betterment of the Club,” adds project architect Stoke Tonne. “The stairwell is really the signature of the building on the inside and creates that wow factor for the public and the members that come into the building.” “The team succeeded in creating the wow factor,” agrees project manager Gord

PREPARING FOR 2016 Sandler Training offers two workshops in November and December


andler Training believes strongly in ongoing re-enforcement training. But there are also those occasions when business leaders need a half day or full day workshop to address a particular concern. In November and December John Glennon, president of Sandler Training, i s a n swer i ng two ver y specific needs. B a c k b y p o p u l a r d em a nd on Novemb er 18 is the Sandler Training, “LinkedIn T he Sandler Way,” a work s hop focused on helping people learn how to build a dynamic profile and use the LinkedIn tools effectively to leverage introductions and referrals. “People are confusing LinkedIn with other social media such as Facebook and they don’t know how to use it to its fullest potential to gain introductions and

“One of the things that astounds me is how many businesses don’t have a business plan or, at least, a current, updated business plan.” JOHN GLENNON OWNER, SANDLER TRAINING

referrals,” Glennon said. On December 17, Sandler Training offers a one-day workshop addressing business plans.

“One of the things that astounds me is how many businesses don’t have a business plan or, at least, a current, updated business plan,” Glennon said. “So we’re doing this one-day workshop to help people sha rpen thei r busi ness plan, breathe new life into their old one or create a brand new one.” He added that many business people are fully engaged in tactics to further their business but aren’t doing as well as they should because they have not defined a longterm strategy. “This is really about laying the plans for 2016 and beyond,” he said. “Maybe they haven’t looked at their strategy or plan for a long time, or they’re brand new and want to be successful.” He pointed out that 2016 is just around the corner and this is the time to plan and to look ahead. “How are you managing and leveraging introductions and referrals? And, how solid is your business plan? This is an opportunity to implement new tools right away in your business.” For details and to register:



e for n a l T H he FAS


Get in



Kelowna, BC

DETAILS & REGISTRATION: December 17: 8:30 am - 4:30 pm







he Greater Westside Board of Trade hosted its annual Key Business Awards Gala Thursday October 15 at 19 Okanagan Grill + Bar at Two Eagles

Golf Course. “The greater Westside’s business com mu n ity tru ly ca me together to make this evening a great success – the evening just keeps getting better and better. On behalf of the Board of Directors, I wish to extend a heartfelt thank you to our corporate sponsors, judges and to all those who attended,” says Chair Norm LeCavalier. With the theme of ‘Leadership and Change’, keynote speaker Ian Matheson, Senior Vice President, Airports and Aviation, SNC Lavalin, spoke on this timely subject. Comments LeCavalier, whose previous career focused on operational and strategic restructuring within a leading international bank, “If you don’t

L: Sam Samaddar, Airport Director, Kelowna International Airport presenting Paul Hergott, Hergott Law with the Business of the Year Award. Hergott Law also won the Platinum Service Provider Award

embrace change, your company will fail. It’s imperative to do so in today’s business world. In any organization, change must start at the top for it to be effective.” The evening began with finalists and sponsors enjoying a reception sponsored by Telus. Wine for the evening was provided by The Hatch, Quails’ Gate and Summerhill Pyramid Winery and sponsored by Norelco Cabinets. Awards listed below with accompanying sponsor & winner’s name: Business Of T he Year sponsor Kelowna International Airport - Hergott Law; Tourism & Hospitality sponsor Greater Westside Board of Trade - Best Western PLUS Wine Country Hotel & Suites; New Business sponsor White Kennedy - 1st

Class Auto Glass & Upholstery; Small Business sponsor Westbank First Nation - Fifth Avenue Auto; Young Entrepreneur sponsor Valley First - Ben Klick; Large Business sponsor CIBC Commercial Banking - Save On Foods; Platinum Service Provider sponsor West Kelowna City - Hergott Law; Sustainable Green Business sponsor BC Hydro - Okanagan Frogbox; Community & Public Service sponsor Chambers of Commerce Group Insurance Plan - Westbank Library Branch. Karen Beaubier is the Executive Director for the Westside Board of Trade. She can be reached at 250-768-3378 or admin@




enture Capital is a critical part of the Canadian economy because it provides the funding that enables innovative, early-stage technology companies to survive and grow. These fast growing firms represent just 5 per cent of the companies in Canada but they have a huge impact on our ability to innovate and on our prosperity, accounting for 45 per cent of new job creation. Designing policies to support and stimulate entrepreneurial ventures is a challenge; there is no single sector they occupy, nor do they have common business strategies. Their challenges are as diverse as their various businesses. But one problem is common and acute among these unusual enterprises—almost all have difficulty finding the capital they need to realize their business plans. Improving and growing the venture capital industry is one strategy government can pursue that could significantly benefit most fast-growing entrepreneurial firms. Such a strategy has the potential to transform Canada—to make it more innovative—by creating new businesses, technologies and jobs. It is particularly timely to consider such a strategy. The Canadian economy is challenged by headwinds that will reduce the rate of GDP growth and job creation in the coming years. The natural resources and commodities that were so central to business investment could be facing many

Small-sized Business of the Year at the Kelowna Business Excellence Awards winner was Bellamy Homes, (L) Les Bellamy and Greg Wyna, Prospera CU sponsor. Mid-sized Business of the Year at the Kelowna Business Excellence Awards evening on October 21st, was Angie & Steve Kraushar, SK Form & Finish Inc. (L), Todd Sanderson - BDO Canada LLP sponsor (R) years of price weakness. If Canada’s traditional sources of growth are ebbing, then it needs to increase productivity and innovation in order to expand its economy into new services and technologies. More importantly, a study by Deloitte shows that many Canadian companies are not ready for “disruptive innovation”—the huge leaps of technology that will put our traditional businesses at risk. Consider how communication has changed over the past 20 years, from basic email, web pages and desktop PCs to social media, smart apps, mobile web and powerful smartphones and tablets. Technology has profoundly transformed the way we interact with each other, the way we do business and the nature of work. Today, technological advancement is accelerating and transforming our economy by creating new products and services, increasing efficiency and cost savings, and even launching new industries. Canada must accelerate its own

innovation and develop new technologies here at home to avoid getting left behind. What can government do? Canada has already invested massively in R&D. In fact, public spending on research and development, at 0.81 per cent of GDP places Canada ahead of countries like the U.S., the U.K. and Japan (but still behind countries like Germany, Sweden and Finland.) The trouble is that Canada lags on the commercialization of products. How do we get our great ideas developed and into markets? By helping entrepreneurs to build new innovative companies. A critical ingredient is having a vibrant, thriving venture capital industry that can provide the investment and expertise to turn ideas into innovation. Venture capital is a form of equity financing for innovation-based early-stage technology firms. These types of start-ups are creating brand new products, so the growth potential is enormous, but

the risk of failure is also very high. That is why traditional forms of funding, such as bank loans and asset-based lending, are not appropriate. Firstly, these companies have little, if any, of the tangible assets that are normally used as security in conventional financing. Most of their assets are intangible (software, R&D results, intellectual property and people). Lenders find it difficult to collateralize debt with products that have not yet demonstrated any market success. There is a high level of uncertainty linked to R&D activities and the development of unproven new technologies. Many companies are seeking to create new needs and new products in markets where it is difficult to foresee what the demand might be. Particularly with technology companies, new solutions and business models emerge all the time and many of these might not work. There is also a high level of information asymmetry between the entrepreneur and the investor for technology start-ups. It is not enough to review the financial statements and business plan. In brand new companies where there

are no revenues or profits, the investor needs a detailed understanding of what is going on inside the company to judge whether it is headed for success. Again this illustrates why conventional lenders such as chartered banks, have little incentive to target these clients. Finally, it often takes a long time, up to seven years or more, to develop, commercialize, market and start generating revenues—the stage where companies can launch an initial public offering (IPO) or are acquired. Venture capital investors do not lend money. Instead, they buy shares of a firm, which gives them products. Our objective should be nothing less than to build a dynamic, attractive venture capital industry that can provide the equity and expertise to support the most innovative, technology companies in the world. The Canadian Chamber of Commerce offers a variety of proposals, supported by the Kelowna Chamber of Commerce, that we will take to government to help transform the venture capital industry in Canada: 1. Incentivize angels: make British Columbia’s investment tax credit a national program 2. Provide a tax exemption on the capital gains from venture capital 3. Pull in more investors with flow-through shares for entrepreneurial companies that are financing the long development cycles for innovative technologies 4. Increase government investment in venture capital funds 5. Invest in incubators 6. Review regulations on banks, insurance companies and pension funds Stay tuned for our successes on the recommendations to Government. Caroline Grover is the CEO of the Kelowna Chamber of Commerce. She can be reached by email at






t a sold-out crowd of 450 at the Coast Kamloops Conference Centre on Saturday, October 24th, the Kamloops Chamber of Commerce and TD presented 18 star awards to the winners of the 2015 Business Excellence Awards. This year marks the 29th consecutive year that the Cha mber has held t h is event for the Kamloops business community. A record number of nominations were received from the Kamloops community. A total of 509 nominations were received and 202 unique businesses were nominated. Wi n ners for 16 of the awards were chosen by an independent selection committee. Business of the Year was chosen by the Chamber Board of Directors along w i t h C o m m u n i t y F utures, the award sponsor. The President’s Award is given solely at the discretion of the President and is awarded to someone who has made a difference in the community. Steve Earl, President of the board of directors for the Kamloops Chamber of Commerce: “We have a great business community and this y e a r ’s a w a rd w i n n e r s prove that fact once again. Congratulations to all the award recipients and many thanks to our sponsors,” said Steve Earl, President of the board of directors for the Kamloops Chamber of Commerce. Lindy Baird, TD Branch Ma nager a nd P rem iere sponsor of the Business Excellence Awards, said, “TD is thrilled to partner with the Business Excellence Awards in Kamloops again this year. As an organization that is committed to helpi ng sma l l busi ness customers invest, innovate and grow, we congratulate the recipients of tonight’s awards.”



KAMLOOPS Kamloops Home Hardware Building Centre won the Kamloops Chamber Business of the Year and the City of Kamloops Community Service Award

Kamloops Chamber Employer of the Year was awarded to NRI Distribution Winners of this year’s awards: Excel Personnel Business Person of the Year – Jason Paige, Acres Enterprises Ltd. Community Futures Busi ness of t he Yea r – Kamloops Home Hardware Building Centre City of Kamloops Community Service Award – Kamloops Home Hardware Building Centre Coast Kamloops Hotel & Conference Centre Employer of the Year – NRI Distribution Kamloops Home Hardware Building Centre Aboriginal Business of the Year – Inspire Chiropractic & Wellness Studio Rocky Mountaineer Green Award 11+ Staff – Lafarge Canada Inc. - Kamloops Plant BC Hydro Green Award 1-10 Staff – Van Houtte Coffee Service Inc. KGHM International Ajax Project Home Based Business of the Year – Brain Train International, The Specialist in Confidence BDC Manufacturer Award – Absorbent Products Ltd. Venture Kamloops Resource Industry Award – Absorbent Products Ltd. Underwriters Insurance Brokers Retailer Award 11+ Staff – Coopers Foods - Valleyview Aberdeen Mall Retailer Award 1-10 Staff – Lizzie Bits Baby Co.

Kamloops Lincoln Service Provider Award 11+ Staff – Ra Hair Studio & Spa Berw ick on the Park Service Provider Award 1-1 0 S t a f f – E x p e d i a CruiseShipCenters BCLC Technology Innovator Award – Absorbent Products Ltd. TRU Faculty of Advent u re, C u l i n a r y A r t s & Tourism and Tourism Sun Peaks Tourism Award – Paddle Surfit Nutech Sa fet y You n g Entrepreneur of the Year – Brendan Shaw, Brendan Shaw Real Estate Kamloops Chamber of Com merce P resident’s Award – Al Patel ••• 2nd Annual Corporate Christmas Luncheon Tickets are now on sale for our annual Corporate Christmas Luncheon! Join us to celebrate the Christmas season for some fabulous entertainment, a delicious lunch, prizes and a visit from Santa (and who doesn’t want that?!) Friday December 11th 2015 - 12:00PM – 2:00PM Hotel 540 -| 540 Victoria Street Members - $50 + GST Future Members - $70 + GST R.S.V.P. by December 5th 2015 to or register online at! ••• Did You Know? The Kamloops Chamber has a brand new Job Bank! Cha mber members ca n post available opportunities as well as view potential candidates. Check it out today! Deb McClelland is the executive director of the Kamloops Chamber of Commerce. She can be reached email at deb@




he Thompson Okanagan Tourism Association (TOTA) is extremely pleased to announce the launch of a new dedicated online n e w s re so u rc e for t h e 3 8 0 0 + t o u r i s m b u s inesses and organizations in the region. As we cont i nue to move for wa rd a nu mber of i mporta nt i n it i at ive s to s u p p o r t the next phase of implementing our industry’s 10 – year Regional Tourism Strategy, Embracing O u r Potent i a l. T h i s i s the last step in TOTA’s ongoing evolution to del iver on ou r m ission to

s t i mu l ate s u s t a i n a ble g row t h i n t he va lue of tourism through innovative leadership in promoting unique experiences a nd i n spi r i ng creat ive collaboration. There is so much going on i n t he reg ion, w it h new businesses opening, new products, packages and events taking place! The News Centre offers easy access to informat ion 2 4/7 a nd a u ser – friendly way for industry leaders to connect with one another and stay informed of what is happening in the Thompson Okanagan. This new cha n nel w i l l a l low t he tourism industry within the region to communicate with each other by posting their news items directly to the site. T h e O n l i n e To u r i s m News Centre can be accessed via http://news. TO TA w i l l prov ide c o n t e n t fo r p ro g ra m s and services, while the industry will contribute k e y c o n te n t fo r a b o u t what’s happening with t hei r busi ness, orga ni zat ion or com mu n ity.

S t a kehold ers c a n now post what’s happen i ng in their businesses and c om m u n it i e s d i re c t ly on l i ne. Complete the form and within a short t i m e t h e p o s t w i l l go live! If your business or community is hosting an event, promote the information through the News Centre. Be sure to add us to your newsletter list or press relea se contact l i st by s e n d i n g yo u r n e w s to communications@ For any assistance contact Shelby Ca mpb el l b y em a i l i n g Glenn Mandziuk is President and Chief Executive Officer of Thompson Okanagan Tourism Region. He can be reached at

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We love Light Up because it gives us a chance to celebrate the season, showcase our beautiful


downtown and let people


is a great community


very year the Summerland Chamber plans and hosts the Okanagan’s premier kick off to the Christmas season. The 28th annual Festival of Lights will be held on Friday, November 27th this year and the theme is Country Christmas. Just over 6000 visitors are expected for the evening. We love Light Up because it gives us a chance to celebrate the season, showcase our beautiful downtown and let people know that Summerland is a great community where families thrive and businesses prosper. The fun begins with the Santa procession at 5:00 pm. The evening also features western themed Ice Sculptures sponsored by Nesters Market, Santa’s workshop hosted by the Summerland Credit Union, and fun kid zone activities and photos with Santa sponsored by IGA. All the Summerland Royalty and candidates will be dressed in their western best this year with matching light up Stetsons. Get a picture of yourself riding ‘El Diablo’ the mechanical bull! And remind your kids to bring their letters to Santa to drop off at the post office. Your family will also enjoy pony and ATV rides, bouncy toys, community dancers and choirs and great music. At 7:00 pm the street will go dark and the whole crowd will count down to the moment of Light Up. It’s magical! Fresh from Sun Fest and the Merritt Music Festival, county group The Chris Buck Band will entertain on the main stage this year, along with duo Robyn and Ryleigh. A spectacular fireworks finale is sponsored by the Summerland Credit Union and will be set to country music.


know that Summerland where families thrive and businesses prosper You’ll also be able to try the most delicious food you’ve ever seen in one place! We simply couldn’t put on this amazing event without the participation of some great partners, Festival Services sponsor Progressive Waste Solutions and Festival Support from the District of Summerland. See you on November 27th . You can check out all the activities and details at This is the kick off to a fantastic weekend with the 5th Annual Light UpThe Vines being held on Saturday and Sunday, November 28th & 29th. This beautiful selfguided winery tour is hosted by our winery association, Bottleneck Drive and their member wineries and cideries. All the locations are lit for Christmas and offer tastings and other delicious fare. More information can be found at www. The Summerland Waterfront Resort has exciting accommodation packages designed for the weekend so you can stay and play in style. Check those out at It’s a fabulous weekend to be in Summerland! Christine Petkau is Executive Director at the Summerland Chamber of Commerce. She can be reached at cpetkau@



h e P e n t i c to n & W i n e Country Chamber of Commerce is a not for prof it, member based associ at ion ser v i n g t he g re ater Penticton business community. Membersh ip i n you r local Chamber of Commerce is a va lu a ble i nve s t ment t h at ca n prov ide rea l ta ng ible benefits. “ B e l o n g i n g to t h e C h a mb e r i s n o n-n e g o t i a b l e . We ta ke adva ntage of space for ou r busi ness ca rds a nd brochu res. We use the busi ness d i rector y a s a resou rce a nd for adver t isi ng. Bi z a f ter Biz events are a great way to con ne ct.  B ut, t he most i mporta nt aspect of belong i ng to our local Chamber is supporti ng the loca l busi ness community, which drives and supports economic growth,” said Carol Sudchak of Windsor Plywood Penticton. The simplest way of getting what you need from your local Chamber membership is to know your ABC’s! A for Advocacy!  Chambers across Canada have an incredible track record of advocating on b eh a l f of loc a l memb ers and that success stems from member i nput. Grou nded i n a grassroots analysis of busine ss i ss u e s f rom mem b ers, Chambers develop progressive policy solutions and champion t hem to mu n icipa l, prov i ncial and federal levels of gover n m ent. Ch a m b ers a c ro ss Ca nada shape the Ca nad ia n Chamber’s advocacy agenda

a t t h e a n n u a l AG M . P ol i c y a c t i o n s f r o m l o c a l C h a mbers have resulted in positive change nationwide. “Policy advocacy by your local Chamber of Commerce is the best way to affect change at a l l levels of gover n ment. It’s an incredible process and a hu ge benef it to ou r members. W hen Prem ier Christy Clark announced the creation of Destination BC, she stated that the framework was taken directly from the pages of the BC Ch a mb er pol icy book, a pol icy that was i n itiated, written and introduced by the PWCCC Board of Directors,” sa id Jason Cox, President of the Penticton & Wine Country Chamber of Commerce. B is for Benefits!  Chambers of ten bri ng forth a comprehen sive l i s t of b enef its exclusive to members including d i scou nted of f ice suppl ies, low rates on poi nt of sa le machines, fleet discounts on ga sol i ne, g roup he a lt h a nd dental insurance, member to member discounts, and much m o re!   T h e y a re c o n s t a n t l y resea rch i ng new benefits to help members save money and market more effectively in business! C is for Connections! Chambers offer events throughout the year to give members an



opportunity to network with fel low busi ness ow ners a nd com mu n ity leaders. From business after business e ve nt s a n d a n n u a l b u s in e s s e x c e l l e n c e aw a rd s, to monthly business sem inars, keynote luncheons and more, Chambers offer exclusive oppor tu n ities to g row profess ion a l ly a nd r u b s ho u ld ers with the movers and shakers in business.  The Penticton & Wine Country Chamber has been around for 108 yea rs a nd cou nt i ng, even longer t h a n ou r City Co u n c i l!  C h a m b e r m e mbersh ip ca rries status a nd recognition in the communit y.  Mem b ers of ten d i s pl ay thei r Cha mber logo proud ly a nd i n suppor t of thei r ow n marketing efforts. Membership in the Chamber gives you the distinction of supporting the success of your community and offers a level of status and exclusivity unmatched by other professiona l busi ness associations. Brandy Maslowski is the new Executive Director of the Penticton & Wine Country Chamber of Commerce. She can be reached at or 250-492-4103.



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Three generations of Guerards help Penticton residents create beautiful homes


ENTICTON - With a weekly draw for a $194.50 credit towards any piece of furniture in the store and a grand prize of $4500 worth of furniture, Guerard’s Fine Furniture launches its 70th anniversary celebration. “Every Saturday we make a draw for a store credit that’s the amount of the year dad opened the store,” said Doug Guerard, second generation owner. “Then we put all the entries back in the pot and draw for the grand prize on November 28.” It’s the family’s way of giving back to a loyal clientele and community. “Dad moved to the Okanagan Valley in the 20’s, met and married Nora, my mom, in the 30’s, and got a job managing OL Jones Furniture in Penticton. When Jones decided to enter politics dad saw an opportunity to open his own store and rented space in the 300 block of downtown Penticton,” Guerard said. Over the past 70 years, furniture and the retail industry have seen many changes, but Guerard said that the secret to his family’s business longevity is in its focus on a better quality, North American custom built product and providing choices for its clientele. “We don’t compromise on quality. Our products are unique and built for comfort and beauty.” Guerard said that a home should be a retreat designed for relaxation and a reflection of the homeowner’s personality and style. It’s a philosophy that Guerard said helps make a home a castle and one that his father passed on to him. In 1945, when Bill and Nora first opened the doors of their own store, WWII had just ended and veterans were returning to Penticton looking for work and a new start with a need to create a safe, relaxing home environment. But

with little money in their pockets it was a challenge, so Guerard set a precedent by extending credit to veterans. “On say a $100 purchase veterans could pay it off over several months and have a piece of furniture with lasting appeal and quality,” Doug said. “Mom and dad didn’t have much money but they saw a need and managed to squeak by.” He added that his father was an ‘old school gentleman’ and treated his customers well, earning a reputation for quality product and service. Over the next two decades, with Bill running the furniture store and Nora offering interior design tips and hand sewn draperies, the store moved several times, always renting space rather than owning. In 1975, with both the Guerards looking to finally retire, they asked their son if he was interested in taking over the business. “At first I said no, but after I gave it some thought I accepted the offer and moved home to Penticton.” It’s been a good move. Guerard learned the ropes from his father, working side by side for four years before both his mom and dad completely retired to spend six months of the year in Hawaii and the rest in Penticton. “When I said I was buying a building, dad, who’d always rented the store’s buildings, decided it was a good time to leave!” During the 80’s and 90’s, Guerard’s began to see significant growth and expanded to a second store, focusing on appliances and televisions, and to a third store in Summerland that offered furniture and appliances. Eventually Guerard consolidated the three stores into its current location in the downtown core. “I got tired of all the driving and decided to focus on what we do best in one location!” Today, with an 8000 sq ft showroom, Guerard’s two interior designers work with clients using online software and fabric samples to design the perfect piece of furniture coordinated with the ideal accessories, whether that is a lamp, picture or area rug. “We want our customers to get


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Interior designers help customers create just the right atmosphere CREDIT:TREVOR GUERARD

According to his son, Bill Guerard was an ‘old school gentleman’ CREDIT:DOUG GUERARD

Choosing from limitless possibilities in custom built furniture CREDIT:TREVOR GUERARD

exactly what they want and need,” Guerard said. “These are pieces of furniture that a homeowner keeps and passes on, so each one is made to last.” In addition to the traditional service to individual homeowners, the business also provides a staging service for realtors and developers. “Staging has been very successful for our clients,” Guerard said.

“It adds eye appeal and romance with current colours and styles. It helps a home sell itself.” With the anniversary celebration underway Guerard said that anyone can enter to win, whether online or in the store. “We want people to feel that they can come into the store and experience the relaxed and welcoming

atmosphere and to see the difference quality and choice makes.” Now that Trevor Guerard, Bill’s grandson, has joined the team as assistant manager, Doug hopes the family legacy started in 1945 will continue into the future. Guerard’s Fine Furniture is at 70 Backstreet Blvd in Penticton

70 years! You don’t stay in business for 70 years without being outstanding in your field. Clearly Guerard’s is outstanding. It’s a privilege to be displayed in their showroom. S ee our line of produc ts or have us build something that ’s just r ight for you. Proudly Handcrafted in British Columbia



they get to work in. It’s very rewarding to be a part of something bigger and a tremendous boon than you, everyone has for the company. It really bought in to the vision, puts us on the radar as and the results speak we look to the future. for themselves. I may be “Goi ng th rough the the face of the company, judging process with the but I’m simply a cog in EY staff was rigorous, to the wheel, the management and staff make up say the least. The depth the engine that goes out they go to is incredible; there and builds and dewe gave them access to livers our products to the our entire team, our financials and beyond. By customers.” the end of all four judgThe focus on unity and ing stages, they knew relationships are core to everything there was Wasylyk’s personal philosophies on business. to know about the company. To have someone “This industry is very to go through all of that, Renee Wasylyk, CEO and Founder c ol l a b orat ive, we’re and still be impressed of Troika Management Inc. building something from enough to name us as a nothing with every profinalist, let alone a winner, is incredibly ject,” she says. “Relationships, whether they’re internal or external, with investhumbling.” While the award was given in her name, ors, partners or the public, are vital to Wasylyk credits her team of ‘horses’ as a our long term success. When you focus key contributor to both the recent achieve- on understanding the direction that each ment, and Troika’s overall success. person or partner is going; you’re able to “I’d rather reign in a horse than kick a develop synergistic situations, and those donkey,” she says. “At Troika we’re for- situations have been a huge part of the tunate to have a very talented team of success that myself and the company have leaders and self-starters here, and the seen so far.” company wouldn’t be where it is today In addition to her impressive corporate without them. We have all aligned around success, Wasylyk is also in possession of a common goal, and have consistently two bachelors and two masters degrees, reached our corporate targets ahead of from the University of California, Taylor schedule. That doesn’t just happen with University College and Seminary and the any group of individuals. University of Liverpool, and plans on com“We are a tribe, a family. Many of us pleting her PHD in the future. “Education has brought me a lot more see our co-workers more than we see our own families. Each person chooses than knowledge,” she says. “It’s a discito be here because of the environment pline to ‘learn how to learn’, and as the CONTINUED FROM PAGE 1


company grew and was met with new challenges, the things I learned from my classmates and instructors have been critical in helping us to adapt to the everchanging business climate.” Troika has grown from a small consulting firm more than 15 years ago, to a full-service, residential and commercial development specialist that operates throughout Western Canada. It has seen exponential growth, with revenues climbing from $1 million to more than $50 million annually. The company is a significant contributor to the local community, supporting programs like the Okanagan Boys & Girls Club, the Breakfast Club of Canada, and the Canadian Breast Cancer Foundation’s CIBC Run for the Cure, among many others. The EY Entrepreneur of the Year Awards are sponsored nationally by The Executive Committee (TEC) Canada, an organization that Wasylyk has also recently become a member of. Her win garnered high praise




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from the company’s President and CEO Ken MacLeod. “We are proud that Renee has been recognized with this award for her leadership and innovation,” he says. “Her company’s level of dedication to building sustainable communities with the utmost integrity is what makes them a leader in their industry. “Her recognition in this national awards program is a powerful testament to our members’ drive to cultivate change, expand horizons and achieve positive results for their businesses and communities. Our entire TEC community congratulates Renee on her accomplishments, and all of this year’s Pacific award winners.” In the Okanagan Valley, Wasylyk is a part of TEC’s Small Business Group, which is run by Chair David MacLean, the former owner of Maclean Group Marketing, MacLean Sports Marketing, and a former sports marketing specialist with the NHL.

hat does it take to be a successful salesperson? A n outgoi ng persona l ity? A disciplined work ethic? Influential contacts? Those may help. But, those alone will have little impact unless they are part of a bigger framework built on three critical elements: Competence, Confidence and Commitment. Competence tops the list because in the sales arena, you can “fake it” for only so long. Customers prefer to do business with salespeople who bring more to the table than an order form or a contract. They prefer salespeople who also bring insight and ideas they can use to improve, grow, or transform their businesses. In that regard, you must be knowledgeable not only about your own business, industry, and products and services, but also about your customers’ businesses, their marketplaces, and their industries and industry trends. The more you know about your clients’ worlds, the better positioned you are to identify and make them aware of opportunities they can take advantage of (even if it doesn’t involve your products or services) and warn them about potential threats. When you help your clients improve their businesses, they tend to keep you around, even when your competitors come knocking at their doors. Confidence is what enables you to put your knowledge and skills into practice. You must have confidence in your company’s ability to deliver the outcomes promised by its products and services. And, most importantly, you must have confidence in yourself. Confidence to ask your prospects and clients the questions that need to be

asked…when they need to be asked. Confidence to share your thoughts and insights with them…even when it’s something they may not want to hear. Confidence to enter uncharted territory knowing that sometimes, the outcome may be less than stellar, but nonetheless will provide a learning experience. Confidence is reinforced by competence. The more competent you are applying your knowledge and skill to the tasks at hand, the more confident you will be doing what needs to be done, especially when you need to venture outside your comfort zones. Commitment “activates” the other two elements. Knowing what to do and how to skillfully do it is of little use if you don’t take action. Results come from motion, not meditation. Commitment means binding yourself to a course of action regardless of your fear or the seduction of its companion, procrastination. It means having a purpose greater than simply closing another sale or earning another commission. If the meaning behind closing another sale or the significance of what you’ll do with the commissions you earn aren’t sufficiently important, then it’s easy to put the task off, perhaps while you look for a less “frightening” one. Commitment also means being willing to invest the necessary time to properly prepare. Taking action without proper preparation is foolhardy, and perhaps worse than not taking action at all. While you may close a sale or two now and then, think of the reputation you are establishing along the way. Competence, confidence, and commitment are not only critical elements for success in the sales arena, they are the underpinnings of success in almost any endeavor. A synergy effect is created when you bring the three elements together. When your commitment to act is backed by your competence, and bolstered by your confidence, your potential for accomplishment Copyright 2015 Sandler Training and Insight Sales Consulting Inc. All rights reserved. Lucy Glennon can be reached at 866-6452047 and our website is



ENGINEERING IN FOCUS Engineering: Science Of Turning Concepts Into Realities The ongoing work of British Columbia’s engineering firms has directly impacted virtually all aspects of daily life


hen mankind’s first proto-human ancestor discovered that chipping a flake off a stone created a sharp edge, or that a heavy stick could be used to dislodge a heavy boulder when deployed as a lever, the concept of engineering was born. Engineering is as much an art as it is a science, and is essentially the task of using some form of scientific method to create an outcome that produces a tangible result in the real world. That outcome could be that sharpened stone, or a huge span of steel bridging a river, or a towering edifice of glass and steel in the heart of a thriving metropolis. In the 21st Century the concept of engineering is a broad professional field that touches on virtually all aspects of daily life. Traditionally the roles of an engineer were viewed as falling within four main categories: Chemical Engineering, Electrical Engineering, Civil Engineering and Mechanical Engineering – but today thanks in part to the revolution in electronic technology, there is a much greater likelihood of cross-pollination within the different core sectors, and literally hundreds of different subcategories for engineers and engineering students to pursue. “Consulting Engineering is an integral part of BC’s Knowledge Economy. The Association of Consulting Engineering Companies British Columbia (ACEC-BC) represents BC’s consulting engineering companies that provide engineering and other technologybased intellectual services to the public and private sectors,” explained Keith Sashaw, President and CEO, ACEC-British Columbia. “Consulting engineering companies play an integral role in ensuring the safe, efficient and sustainable planning, development, construction and operations of buildings, highways, bridges, ports, pipelines, mines and key infrastructure projects. Consulting engineers are at the forefront

One of the projects that incorporated the skills of Opus International Consultants was the work it carried out at the Kelowna / Vernon Biosolids Composting Facility of emerging opportunities in all regions of the province,” he said. “They work together with local communities, applying technical innovation and creativity to ensure projects are developed in a manner that is economically, socially and environmentally sustainable. ACEC-BC takes a keen interest in monitoring and reporting on major projects that are key to creating jobs and prosperity for all British Columbians.” In British Columbia engineering firms, in a myriad of different sizes and specializing in ever wider subject areas, can be found all across the province. The following brief sampling represents just a few of the hundreds of companies located across BC actively engaged in shaping the future of the province while making daily life easier and more convenient for its citizens. Among the province’s major engineering players McElhanney Consulting Services Ltd. is among the very largest, with no less than 19 separate offices across BC alone. From Campbell River to Whistler, and from Terrace to Osoyoos McElhanney’s engineers are

involved in a full spectrum of services, working successfully within an equally broad range of industries and sectors. A partial list of the firm’s service areas include agriculture where it is involved with everything from completing drainage studies to developing complex irrigation systems. Other areas of expertise showcased by McElhanney include such diverse undertakings as software development, completing environmental assessments, site assessments and developing plans for industrial wastewater treatment. The company has been involved in such projects as the twinning of the Trans Canada Highway through Banff National Park, and in the development of the Golden Ears Bridge on the Lower Mainland. A true soup to nuts engineering firm, McElhanney is one of the oldest firms of its type in Western Canada having been in continuous operation since 1910. To learn more visit the company website at: Another major engineering company with a number of British Columbia locations is Binnie

Consulting Ltd. Headquartered in Burnaby the company maintains offices in Surrey, Squamish, Kamloops and Prince George and has been providing engineering services across Western Canada since 1969. According to the company website Binnie is involved in a broad range of services and projects including: ‘traffic planning; transportation engineering; project management services; construction management services; design build contracts management; landscape architecture including water drainage and storm water management; parks, sports fields, and recreation facilities development, land development and site servicing; federal, provincial and municipal infrastructure; and Geomatics services.’ Binnie has been a key player in various major projects across the province including the Port Mann Bridge construction project. It was involved with the survey work for the Evergreen Line rail line on the Lower Mainland, the design of a large RV park in Taylor in northeastern BC and at the Royal Jubilee Hospital Patient Care Centre in Victoria. To learn more about this multi service entity visit its website at: Speaking of Vancouver Island, Nanaimo’s Chatwin Engineering Ltd. is based in the Harbour City but has been involved in a variety of different projects right across Vancouver Island. The company worked with the Ehattesaht First Nation at Queen’s Cove on the Island’s west coast to help determine ground water source potentials for a new potable water supply for the existing Chenahkint Indian Reserve. Another Chatwin project involving Vancouver Island’s First Nations was the work it did for the Snaw-naw-as people at Nanoose Bay. The company helped to design the community’s new Sanitary Sewer System. SEE ENGINEERING |  PAGE 10






Headed by Brian Chatwin who began his engineering career in 1982, Chatwin Engineering is a uniquely 100 per cent employee owned civil engineering firm with offices in both Nanaimo and Victoria. The company places great emphasis on the work it does to better the lives of local citizens, while having MARKET FEASIBILITY & PROFORMAS the least impact on the environment. APPLICATIONS & APPROVALS To learn more visit the company website at: POSITIONING & PROMOTION Another major player on the Engineering DESIGN & SERVICING AGREEMENTS stage is Urban Systems with 13 separate EROSION & SEDIMENT CONTROL offices across Western Canada including Cranbrook, Fort St. John, Kamloops, KeTOTAL PROJECT MANAGEMENT lowna, Nelson and in the Lower Mainland among others. With a company motto of: Spirit in Service for Vibrant Communities, Urban System prides itself on working on projects that enhance the enjoyment and livability of the communities it serves. Founded in 1975 this privately owned company has been recognized by the organization a Great Place To Work® no less than 10 times since 2006. The company describes itself as: “A professional consulting firm committed to supporting vibrant communities. Our interdisciplinary team works with governments, Aboriginal communities, private industry, and non-profit organizations to help build communities that are safe, sustainable and prosperous.” The company has worked on many projects including completing the Shelbourne Valley 15 YEARS OF LAND DEVELOPMENT EXPERIENCE Action Plan Transportation Study for the District of Saanich on Vancouver Island and in helping the City of Port Moody develop its 1464 Saint Paul Street, Kelowna, BC V1Y 2E6 long range financial framework. Its varied areas of service include asset management, +1.250-870-6261 • economic development, land surveying, the operation of Geographic Information Systems (GIS), landscape architecture, waterrelated issues and many others. To learn more visit the company website at: http:// A giant in the engineering field, with more than 3,000 engineers, designers, planners, researchers and advisors across the globe, Opus International has been involved in more than 12,000 projects across the United States and the British Commonwealth since its launch as an agency of the New Zealand Providing Professional Servicestotothe the Development Development Industry & Public Sector Sectorgovernment in 1885. In Canada and the US Providing Professional Services Industry & Public the company operates 16 offices (including SINCE 1968 in Terrace, Kelowna, Prince George, Victoria and North Vancouver) and has more than 700 employees across North America. Its New World focus has been almost exclusively on water, transportation and environmental engineering. As part of the Opus group in North America it also operates a separate water, wastewater and enLAND DEVELOPMENT vironmental engineering consultancy firm. LAND DEVELOPMENT Feasibility Studies • Civil Engineering Design • Construction Management Opus International Consultants (Canada) i>ÈLˆˆÌÞÊ-ÌÕ`ˆiÃÊUÊ ˆÛˆÊ ˜}ˆ˜iiÀˆ˜}Ê iÈ}˜ÊUÊ œ˜ÃÌÀÕV̈œ˜Ê>˜>}i“i˜Ì Project Management • Supervision & Quality Control Limited specializes in providing such services as infrastructure rehabilitation and Contract Administration & Inspection Services UÊ*ÀœiVÌÊ>˜>}i“i˜ÌÊUÊ-Õ«iÀۈȜ˜ÊEÊ+Õ>ˆÌÞÊ œ˜ÌÀœ stormwater management for municipalities, as well as surveying, urban planning and a UÊ œ˜ÌÀ>VÌÊ`“ˆ˜ˆÃÌÀ>̈œ˜ÊEʘëiV̈œ˜Ê-iÀۈVià PUBLIC WORKS full range of project management services. Traffic Engineering • Street, Road & Highway Design • Street Lighting In British Columbia the company has been PUBLIC WORKS a key player in such projects as the upgrades Stormwater Management • Water & Sewer Design /À>vvˆVÊ ˜}ˆ˜iiÀˆ˜}ÊUÊ-ÌÀiiÌ]Ê,œ>`ÊEʈ}…Ü>ÞÊ iÈ}˜ÊUÊ-ÌÀiiÌʈ}…̈˜} carried out at the Revelstoke Waste Water Treatment Plant and with the upgrade work UTILITY DESIGN UÊ-̜À“Ü>ÌiÀÊ>˜>}i“i˜ÌÊUÊ7>ÌiÀÊEÊ-iÜiÀÊ iÃ}ˆ˜ to the Kelowna / Vernon Compost Soil BioSanitary Sewage Systems • Water Supply & Distribution Systems filter. A vast and internationally connected Pump Stations engineering powerhouse, Opus InternationUTILITY DESIGN al is a true soup to nuts type of firm. To learn ->˜ˆÌ>ÀÞÊ-iÜiÀ>}iÊ-ÞÃÌi“ÃÊUÊ7>ÌiÀÊ-Õ««ÞÊEÊ ˆÃÌÀˆLṎœ˜Ê-ÞÃÌi“à more check out is main website at: http:// UÊ*Փ«Ê-Ì>̈œ˜Ã 454 Leon Avenue | Kelowna, BC | V1Y 6J3 Another major engineering enterprise, with expertise in the energy sector, resourT: 250.448.0157 | F: 778.436.2321 | E: ces, computer science and agriculture is WSP (formerly known as Focus). This is a 454 Leon Avenue | Kelowna, BC | V1Y 6J3 Canadian-owned multi-national firm and


P: 250.448.0157 | F: 778.436.2312 E:

“Consulting engineering is at the centre of BC’s Knowledge Economy” KEITH SASHAW PRESIDENT / CEO, ACEC-BC

one of the world’s leading professional services companies with an estimated 32,000 employees located in over 39 countries around the world. The company maintains a number of British Columbia offices including those in Cranbrook, Kamloops, Victoria, Golden, Invermere, Kelowna, Prince George and Fort St. John. WSP’s specialties include energy cogeneration, oil and gas pipelines, remote sensing for fisheries, air quality management, underwater surveys, the development of industrial parks, airport development, urban transportation and many other areas of service. Just some of the hundreds of projects it has been involved with include the development of the Kicking Horse Mountain Resort, providing geometric services for Spectra Energy’s sour gas line that will link Dawson Creek to Taylor as well as having carried out extensive surveying work in the Athabasca Oil Sands area in Northern Alberta. To learn more about this firm visit its website at: With offices in Victoria, Nanaimo and Parksville, J.E. Anderson & Associates first opened its doors in 1959 with half a dozen employees. Today the company has grown to more than 50 employees with a focus on projects that involve everything from laying out single lot subdivisions to multi-year phased residential developments to forestry and municipal infrastructure projects. The majority of the company’s work is centered on Vancouver Island and the neighbouring Gulf Islands. J.E. Anderson & Associates has recently undertaken a number of significant projects including the subdivision of a large (405 hectare) farm near Horne Lake on Vancouver Island, extensive survey work on lands owned by the Pacheedaht First Nation on southern Vancouver Island and the survey work for the Gablecraft Development, a 22-phase townhouse project to be constructed in Nanaimo. The company’s focus is on surveying work, project management and all areas of municipal engineering. To learn more visit its website: “ACEC British Columbia represents 84 of BC’s consulting engineering companies that collectively employ 9,100 people in the Province of BC. The workforce is comprised of engineers, geoscientists, technicians, technologists and other support staff. The consulting engineering business contributes some $3.9 billion in annual revenue to the BC economy, 30 per cent of which is earned from clients based outside of the Province of BC. These are revenues that would not find their way to the Province of BC if it were not for the excellent reputation of the BC consulting engineering industry,” Sashaw explained. “Consulting engineering is at the centre of BC’s Knowledge Economy, as engineering services comprise 20 per cent of BC’s high technology sector. The Knowledge Economy is the source of high value employment, supporting a broad array of business spinoffs. A healthy BC consulting engineering industry is critical to building this future economic foundation of British Columbia.”




Community single family homes in a special setting


AKE COUNTRY - Decades of ex perience a nd professional expertise stand behind what is arguably the Okanagan’s finest and most unique new adult community. In fact, Cadence at the Lakes Adult Community is so special it is a finalist in this year’s Southern Interior Construction Association (SICA) Commercial Building Awards. Professionally designed by Tommie and Georgie award-winning Eileen Ritchie Homes, Cadence at T he Lakes  balances comfort and luxury. The community offers rancher-style detached homes ranging from 1,250 - 3,200 square feet. Available in ten unique floor plans with two to five bedrooms. Each home is stylishly orchestrated to complement the homeowner’s individual lifestyle. Sales manager Bill Wendt said that over the years that the team has been building adult communities, it has learned and evolved its offerings, continually raising the bar while always listening to what homeowners want in an adult community. Cadence at the Lakes is the culmination of those years of growth and experience. “The community is unique in that it has touched on all the main elements that people are looking for and brought them together in an adult community,” Wendt said. When Cadence is completely built out, it will consist of 162 single family detached homes spread over 22 acres. Currently phase four of five phases has just been released for sale. The entire community is being built with five chief principles in mind. First, the land is fee simple rather than leased land. “We’re dealing with an adult clientele that is likely near retirement,” Wendt said. “Most have

Cadence offers single family homes in a special setting probably owned their property over the years and continue to want to own.” He added that they also want a detached home. The community is bare-land strata. The homeowners own their home and land but share amenities such as the recreation area, sidewalks and street lighting. Wendt noted that although there is a perimeter fence marking the community, it is not gated. The municipality looks after the roads and utilities. “It has the optics of a gated community without the gates,” he said, noting that therefore the costs are far lower for the homeowners. Age limits also make this a u n iq u e c om mu n it y. Wendt s a id t h at wh i l e m o s t a du lt

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Cadence offers single family homes in a variety of designs


community for empty nesters – a community that didn’t have children here on a full-time basis, but lowering the age to 45 has brought in a much broader range of ages and has made this a much more vibrant community.” Cadence also offers a muchdesired “lock and leave” lifestyle. Cadence looks after yard

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maintenance and driveway snow removal. People get the best of both worlds, Wendt said: they can live in a single detached home but without the chores that usually come with that desired lifestyle. Recreational facilities are also minimal but answer the desires of the great majority of adults. Wendt pointed out that by foregoing a clubhouse, strata costs are also kept very low. Still, there is community access to an outdoor pool and hot tub as well as changing rooms and a barbecue area. “P ut a l l of those elements together and you have a recipe for success,” Wendt said. “There are other communities that may look like Cadence, but we are very unique in the marketplace.” Forty homes are currently occupied and feedback has been extremely positive, Wendt said. Homeowners love the freedom to come and go as they wish and they like the old-fashioned sense of community that is fostered at Cadence. When people purchase a lot SEE UNIQUE ADULT |  PAGE 13

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they have a choice of 10 floor plans. Because Cadence also builds the homes, quality control is rigorous. Construction superintendent Lee Shepherd, has been building quality homes of this style for 25 years and keeps a strict eye on building integrity. Homebuyers also have a broad choice of colours and size with some opting for a six-foot crawl space while others choose a full basement or even a walk-out basement where they can incorporate guest rooms. Homes can be customized while maintaining integrity of style within the broader community. Using geothermal ground source heat pumps, each home has a selfcontained independent heating and cooling system. Units are specifically engineered and designed to fit the buyer’s choice of home and ensure quiet operation, providing clean, gentle air at significant cost savings. Interiors are finished with highquality materials and equipped with eco-friendly Energy Star stainless steel appliances. The open floor plan includes ninefoot ceilings, while engineered hardwood floors are standard with each home as well as oversized ceramic tiles found in every bathroom. Upgrades are also

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available. T he awa rd-w i n n i n g te a m of Kathleen Mackenzie, Dave Coombs, and Wendy Coombs that created Cadence specializes in integrated communities. It has also created the signature communities of The Quarry in Mission and Prospect at Black Mountain. Sue McLean is the project’s architectural designer. McLean has specialized in the design of rancher-style, single-family homes in strata communities throughout the Okanagan for many years. She has designed most of the homes at Predator Ridge and throughout Canadian Adult Communities projects. Eilleen Ritchie is the award-winning designer. In addition to the appeal of the community and the homes, there is the attraction of an exceptional location. Cadence is within minutes of shopping. It is part of the master planned community of The Lakes that boasts a network of walking trails. In addition, the community borders on crown land and a series of hiking and walking trails that covers about 17 kilometres. Public transportation also stops right at the community. Wendt said he expects the community to be sold out within the next couple of years and to build out shortly a fterwa rds. Cadence’s “Make a Move” program

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also helps homeowners purchase their property while their current house is on the market. “We have a very successful product,” Wendt said. “We’ve brought 25 years of experience to this development. We’ve packaged it all up from the best available location right through to all the elements that the majority of people are looking for. There are others out there but they don’t tick all the boxes that we do.” The show home is open from 11 a.m. to 4 p.m. seven days a week. Cadence at the Lakes Adult Community is at 13075 Lake Hill Drive in Lake Country.


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LLP and Colliers International Kelowna. Other Excellence Award winners were Sandhill Estate Winery of Kelowna in Renovation, Queensway Transit Exchange of Kelowna in Community Institutional, Skyview Terraces of Kelowna in Multi Family, Cadence at the Lakes of Lake Country in Recreation/Resort, Upper Avenue Professional Building of Kelowna in Office, Okanagan Sockeye Hatchery of Penticton in Industrial, Arrowleaf Cellars of Lake Country in Winery, Stuart Bish Photography of Penticton in Retail, and West Kelowna’s Mar Jok Elementary in the Green Category for Environmental Excellence. Merit Awards went to Mara House of Vernon and Kelowna YMCA in Renovation, the Fairfield Inn & Suites of Kamloops in Hospitality, Columbia Shushwap Regional District Administration Building in Salmon Arm in Community Institutional, SOLE on St. Paul of Kelowna in Multi Family, Kelowna BCAA in Industrial, and Orchard Ford of Kelowna in Retail. Kelowna Yacht Club’s building is an architectural icon on the Kelowna waterfront, with its “Floati ng” ci rcu la r sta i r case designed by Meiklejohn Architects of Kelowna, which was named winner of the 2015

Kelowna Yacht Club’s new clubhouse on the Kelowna waterfront Jack Sigurdson Award as top architect for the BC chapter of the Architectural Woodwork Manufacturers Association for the project. The building’s exterior features are the brick and glass sides on Water Street and the north end, a nd it i ncludes

operable glass walls along the entire west elevation, toward the lake. It has the largest decks of any building on Okanagan Lake. “Designing a new building for the Kelowna Yacht Club would be an interesting project in its own right,” says Jim Meiklejohn

of Meiklejohn Architects. “Locating the clubhouse on Kelowna’s downtown waterfront, adding a major public restaurant (in the Cactus Club) and completely surrounding it with a redeveloped Stewa r t pa rk and waterfront walkway. . .we could feel the need to do a great

building.” Meiklejohn Architects won the project though an AIBC sanctioned design completion. “When we sat down with the club after winning, we were told that one of the most valued SEE AWARDS   |  PAGE 15

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From left, Architect Garry Tomporowski of GTA Architecture and Lee Shepherd of Cadence at the Lakes in Lake Country receive the Excellence Award in Recreation/ Resort from Elton Ash of Re/MAX Commercial


design features was the spiral staircase,” Meiklejohn adds. “The completed lobby and staircase are simple and elegant but, like many beautiful objects, the work getting there was not simple at all. The staircase took the dedication of our design team, the club, the Contractor and

the woodworkers to make it happen and I am so pleased that they all saw it through to completion. Meiklejohn collaborated with Assembledge Architects from Los Angeles to design the Cactus Club’s interiors, and Top 40 Millworks of Kamloops did the

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Different By Design Congratulations to all of this year’s nominees! MNP proudly recognizes the nominees and award winners of this year’s Commercial Building Awards. Your contributions to communities across the Thompson Okanagan Kootenay region demonstrate your commitment to excellence in commercial development. As advisors to the construction and real estate sector, our team looks forward to delivering tax and business strategies that keep you at the forefront of your industry. Contact Gary Parmar, CPA, CA at 250-979-2577 or or Derek Johnson, CPA, CGA at 250-979-2573 or







Gary Parmar, right, of MNP LLP, presented the Green Award to Mar Jok Elementary School of West Kelowna


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KNOWLEDGE & EXPERIENCE TIM DOWN, AAIC, P.App, CAR, RI Tim Down has helped owners, occupiers and developers achieve their commercial property goals for over 28 years. He is a local market expert providing integrated commercial property services as an expert who takes initiative, thinks creatively and collaborates to achieve success. Tim specializes in income-producing properties, unique properties, rental apartment portfolios, land, as well as property tax appeals. Call Tim Down at 250 864 9140 for all your commercial real estate needs.

Accelerating success.

Gary Bowker, second from right, presented the Excellence Award to the Okanagan Sockeye Hatchery team from Penticton


millworks on the staircase. Sawchuk Developments was General Contractor for the building. Bill Everitt, Ch ief Operating Officer of SICA, said “We are extremely pleased to recognize the creativity and workmanship of the construction and design community through the SICA Commercial Building Awards. “T he event continues to showcase owners with a dream, architects and engineers with creative design, and builders who turn those dreams into reality,” he adds. “The ICI (Industrial, Commercial, Institutional) sector is a vibrant and growing part of the construction community and we are proud to represent them as an association.” Sandhill Estate Winery won the Renovation category for its over 8,500 square foot wine shop that includes a tasting kiosk, lounge area and barrel room. The building’s wall partitions are offset and angled to create shapes and an architecturally aesthetic look. The space is entirely carved out of an old, defunct barrel storage warehouse, using re-used original

wood columns, beams and roof decking. Winning the Community Instutional category was Queensway Transit Exchange of Kelowna. This is a landmark for the Kelowna Transit system, and it’s a safe facility for public and transit users. Its unique design features British Columbia wood, and it provides protection from rain, snow, sun and wind. It is accessible to all levels of mobility abilities. The Excellence Award in Office went to Upper Avenue Professional Building, owned and developed by Renee Wasylyk of Troika Management Group. Upper Avenue is a five storey professional building that has been created to provide Class A office space to professional users who have a need for a downtown presence, as well as the Information Technology Sector who require synergy through ‘clustering’ operations in close proximity to other ‘new economy’ businesses. Tenants include Procera Works and Yeti Farm Creative. Okanagan Sockeye Hatchery of Penticton captured the Excellence Award in Industrial. T he sockeye hatchery project has been a great addition to the SEE AWARDS   |  PAGE 17



Attendees enjoyed networking and appetizers in the pre-event soiree prior to the SICA Commercial Building Awards at the Coast Capri Hotel October 22

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250-763-4343 From left: Mark Torrance receives the Excellence Award for Renovation from Sandhill Estate Winery from Derek Johnson of MNP LLP


development of the Commercial area of the Okanagan Indian Band properties. T he meta l bu i ld i ng st r uctu re wa s chosen to complement the required use of the facility, which is rearing sockeye salmon. The operation of the facility required a large outdoor area, covered for protection, along with elevated climate controlled areas for the hatching of the eggs.

Arrowleaf Cellars of Lake Country won the Winery category, as its hospitality centre features a tasting lounge, wine shop and dining areas, set above a cool tasting cellar. The setting was perfect inspiration for the special design of an iconic Okanagan facility reflecting both the fine quality of the public visitor experience and the wine. T he Souven ir Awa rds book featu ring photos and details of all nominations can be viewed on-line at http:// sica_awards_program_2015

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Offcie building boasts unique setting and design


ELOWNA - Faction Projects Inc. in Kelowna is a finalist in this year’s Southern Interior Construction Association (SICA) Commercial Building Awards, in the category Office Buildings. Owned by partners Tim McLennan and Michael Hoffman, Faction Projects Inc. is part of a vertically integrated group of companies that includes Eidos Architecture Inc., owned by McLennan and Braniff Construction Ltd., headed by Hoffman. Speaking about being a finalist in the SICA awards, McLennan said, “We’re always excited to be recognized. Whenever you submit something, you hope to be recognized.” He added that there are several factors that make 3935 Lakeshore Rd. unique. “ It’s n o t j u s t a n o t h e r office building. The site itself is unique.” The building, that is also home to Faction Project’s head office, is situated on Mission Creek. McLennan said that connecting the workplace to nature and the lifestyle that offers is an essential ingredient in the building’s appeal. Not only can employees and tenants view the natural environment, but they can also get out during breaks and enjoy their surroundings. Because the building has to pay for itself, the project also had to make sense financially. McL en na n poi nted out that Faction Projects operates with a triple bottom line: People. Planet. Profits. Therefore, the building had to reflect the company’s values and beliefs. The partners chose to build using cross-laminated timbers (CLT), a relatively new building material in North America. The product is made locally in Penticton and

“Most groups have experience weighted toward one element of the process. We bring that all together and work as an integrated team and it’s much more efficient.” TIM MCLENNAN PRINCIPAL, FACTION PROJECTS INC.


Faction Projects’ new office building is a SICA awards finalist

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Faction Projects’ office building makes full use of its natural creekside setting

The office building at 3935 Lakeshore Road used CLT in construction for strength and beauty

Tim McLennan and Michael Hoffman believe in a triple bottom line of people, planet, profits

consists of 2’x6’ materials laid crossways to each other in layers and laminated together. McLennan said that not only does it support local industry but it is also a beautiful material. “When we use it structurally we like to expose it so you get an aesthetic benefit out of the structure. Technically, it’s a two-way flat slab so that means it works in two directions and we can take advantage of that to cantilever it off the building in unique ways.” Because it’s a flat slab it also means that it’s similar to concrete and allows for higher floor-to-ceiling heights. Faction Projects is also experienced at working with wood and making the most of the product. Still, it’s not as economical as some other materials. However, McLennan said that CLT makes up for that by not needing ceilings because the exposed look is so beautiful.

each other. “It makes our smaller office floor plan more efficient,” McLennan said. “We don’t have

The design of the building also utilizes scissor stairs: two exit stairs employing the same footprint and corkscrewing around

two full sets of stairs. We are a developer but we also have an architectural aspect to the group. We want to do unique

projects and take a boutique approach to the development business. We use our collective integrated knowledge by bringing all aspects of the process under one roof to find ways of doing something different and unique in the same financial framework as others so that we can compete.” The office building on Lakeshore Road totals 14,400 sq. ft. It was completed in Sept. 2014 and is almost full with six tenants including Faction Projects itself. McLennan noted that the very first tenant specifically chose the building because of its unique look and spectacular location. Faction Projects was founded in 2013 by Hoffman and McLennan, who had been working together in different capacities for the previous 10 years. Both have roots in the Okanagan and both had a vision of a very special company. McLennan said that to date the company had exceeded their expectations. The company has projects underway across Western Canada. McLennan attributed the company’s success to the vision he and his partner have and to an exceptional team. He added that the company’s integrated approach makes a big difference. “We have diverse experience and we bring that under one roof. Most groups have experience weighted toward one element of the process. We bring that all together and work as an integrated team and it’s much more efficient.” He noted that the partners plan to continue to build their reputation as niche developers. “We believe that each project has to have something that sets it apart. That’s how we really measure our success. We value our multiple bottom line approach. Each one of our projects has a huge environmental focus – but it’s more about the balance of people, planet, profits aspect. We believe we can be profitable and still create unique developments that are people focussed and that respect our environment.” Faction Projects Inc. is at 201 – 3935 Lakeshore Road in Kelowna.

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he Greater Vernon Chamber of Commerce recently partnered with KPMG to stage the area’s first ever Top 20 under 40 program and to say the initiative was an overwhelming success might be a bit of an understatement. “When we launched the program we didn’t have a good sense of the response we might get but it was awe-inspiring,” says Tracy CobbReeves, president of the Greater Vernon Chamber of Commerce. “We received close to 100 nominations and while we only recognized the top twenty, all those nominated have already accomplished great things and are making a big impact in the north Okanagan.” The final five recipients to be recognized in KPMG’s Top 20 under 40 Vernon were announced during Small Business Week and included three business owners, a golf professional, and a lawyer. Steve Brandner began his career

in finance but switched to law and is now a partner at Nixon Wenger LLP. He joins colleague Elise Allen from Nixon Wenger who was also selected among the top twenty. She is the firm’s first female partner. Anna Jane (AJ) Eathorne who is head of Instruction at Predator Ridge Resort also made the cut as did Jeffery Holomis who is the owner and President of Simolo Customs Ltd., a firm that customizes golf carts. Kim Nasipayko who owns and manages Caufields Engraving was named to the top twenty. Aside from her success in building her company Kim is extremely active with the local rotary club’s international exchange program. Braden Nixon, who is the managing partner at Postill Nixon Earthworks rounded out the final five. Braden who was born and raised in Vernon joined his company partner, Linsey Johannson who was also recognized among the top twenty. The twenty recipients for 2015 were officially recognized at a community celebration event held during Small Business Week. The event drew dignitaries from the region including Vernon Mayor Akbal Mund who paid tribute to the young leaders for inspiring others and helping to shape a prosperous future for the north Okanagan. Other recipients included Josh Brazier who is the owner of TND Naturals & 13th Floor Entertainment; vice-president of DCT Chambers Trucking Ltd., Ryan Chambers; owner and president

Greater Vernon Chamber of Commerce President Tracy Cobb-Reeves presents a special Business Excellence Award to Watkin Motor’s GM Ross Blankley to recognize the company’s 100 years of service of Everton Ridge Homes Jacob Kuiken; owner of Soul Studio and purchasing director at City Furniture Vernon Sareena Nickoli; Ricardo Smith, owner and president of Sun Country Cycle Ltd.; Mark Zaino, vice-president finance and partner, Westwood Electric; Sue Solymosi, mortgage broker & licensed assistant at White House Mortgages; Dr. Laura McPherson, B.Sc., D.C. chiropractor and coowner, Bluebird Sport & Spine; Dr. Karl Langer, MD FRCS - general surgeon at Vernon Jubilee Hospital; Mellissa Dobernigg, owner of the BX Press Cidery & Orchard; Justin Jackson who is the owner and founder of Nerd North Inc. & founder of Startup Vernon.; On Ouchs, owner of

the Rice Box restaurant and Social Lead Marketing; and Brett VanderHoek who is the corporate services supervisor at Tolko. “After completing this year’s selection process, I couldn’t be more optimistic about the future of the Greater Vernon area,” says Tracy Cobb-Reeves, Greater Vernon Chamber of Commerce president. “We are thrilled with the great response to this new and important initiative and the panel of judges had a very difficult time getting the recipient list down to just twenty.” “Our young business leaders are paving the way for the future success of our community,” says Dave Adams, managing partner at KPMG Vernon. “We congratulate

each recipient and look forward to recognizing more of our young business and community leaders next year.” Just as the top 20 under 40 comes to a close, the Chamber is set to officially launch the countdown to the 2016 Business Excellence Awards. Nominations open in November in all categories and will be taken for six weeks before the judges step in to determine the three finalists which will be announced at the nominee’s luncheon in February. The Annual Awards Gala is the largest single business event of the year in the north Okanagan is scheduled for Friday March 4th. Lots of excitement and a few surprises are expected for the gala which is themed this year with the slogan “the sky’s the limit.” The Greater Vernon Chamber is approaching its 120th birthday and it recently paid tribute to one of its longest members, Watkin Motors. The Ford auto dealer is celebrating its 100th birthday this year and as a long standing business in the north Okanagan, Chamber President Tracy Cobb-Reeves provided Watkins General Manager Ross Blankley with a special business excellence award to mark the occasion. Well done to Ross and his talented team at Watkin Motors! Dan Rogers is the General Manager at the Greater Vernon Chamber of Commerce and can be reached at




he Shuswap Women i n Business is a non-profit organization created by women – for women, to provide opportunities to meet and socialize with other businesswom e n i n t h e S a l m on A r m community. On November 5th, 2015 they held their successful Shuswap Women in Business Fall Trade Show which offered a great opportunity for women to enhance and grow their business and to network with one another. Pam Wenzel, president of the organization, invites you to contact her regarding their monthly meetings or for any other information at (250) 833-8927 or visit their website •••

A new gym is coming to Salmon Arm and owners Brett and Holly Barker promise to bring a fresh new way to go to the gym. Anytime Fitness is a u n ique approach to fitness which offers many conveniences such as clean 24 hour gym with integrated access and security, personal safety devices which allow for one-touch access to emergency care, as well as convenient and private restrooms with showers for those wishing to freshen up before leaving. Further, having a membership to Anytime Fitness gives you access to the 3,000 other clubs world-wide. For more information on the gym, opening dates, or membership, e-mail or visit their website at www. ••• O w n e r L i nd say Favel l recently started up her company Florabella Décor & Design and is excited to start helping the Salmon Arm community plan events and weddings with her w ide ra nge of serv ices from floral, décor & design, rentals, stationa ry, a nd much more. Lindsay combines conscientious environmental practices

along with deliberate attention to detail and delivers captivating florals and stunning decor. In addition, she partners with local growers and is committed to showcasing and supporting BC’s natural beauty. Lindsay invites you to visit her website to see some of the work she has done at www.florabelladesign. ca or to e-mail her at hello@ ••• T he Salmon A rm Chamber of Commerce is pleased to announce the appointment of our new Board President, Matthew Koivisto. Matt was involved with the Kamloops Chamber of Commerce prior to moving his business to Salmon Arm and became a Director on our Chamber Board shortly after relocating to our city. Matt also owns Salmon Arm Barber Shop, located on Hudson Avenue in downtown Salmon Arm. Matt is eager to continue to further develop his connections with our membership and the business community. Matt invites you to contact him at any time via e-mail at Corryn Grayston is the General

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Orchard Ford has been successfully serving the greater Kelowna area since it first opened in 1983


E L OW N A – Fo r m o re than 30 years Kelowna’s Orchard Ford Sales Ltd. has built a solid reputation for its stellar product line and its exceptional customer service. Now it can add one more major accolade to its growing list of acclaim as the dealership was the winner in the Best Retail Category at the 7th Annual Southern Interior Construction Association (SICA) Commercial Building Awards held October 22 in Kelowna. The reason the dealership won the prestigious award was for its decision to construct a brand new, state of the art auto sales and service centre at its new location at 911 Stremel Road. “Norm Assam opened the dealership back in March 1983 and he passed away in December of last year. Dan Assam his son and I are now partners in the business. We wanted to build a new building because our customers and staff deserved it, but in reality we’d also simply run out of space at the old site, we’d outgrown that


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The new Orchard Ford building was the recent recipient of the Southern Interior Construction Association (SICA) Commercial Building Award

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building long ago,� explained Trevor Pollon, General Manager and Partner in the dealership. “Ford had been putting some pressure on dealerships to maintain a certain level of building standards and our old building didn’t meet those standards any more so it gave us the motivation we needed to go ahead and build a new facility. This building has approximately the same footprint as our old one, with the exception of the service drive-through. We gained about 80’ in length for the service drive-through which is a huge improvement for us and our customers as we never had that before. The customers don’t have to go out into the elements when the weather’s inclement to bring their vehicle in for service.� Orchard Ford’s new facility was built on time and on budget, thanks in part to the work of a

Trevor Pollon is General Manager and a Partner in Kelowna’s Orchard Ford Sales Ltd. number of area professionals. “The new facility cost about $11.5 million for the land and building. Our original plans are designed by the Ford Motor Company, they use RH Carter Architectural which is out of Ontario, but the local design firm that we used was GTA (Garry Tomporowski) Architecture Ltd. They basically fine-tuned the general plan from Ford to better su it ou r needs. All of the trades we used SEE ORCHARD FORD |  PAGE 22

Designed with the assistance of local architect Garry Tomporowski the new Orchard Ford building is bright and spacious

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on this project were local with the exception of that initial design plan from Ford. We always try to give back to the community we try to pass business back to the community as the community is where we sell our vehicles,” he said. “Another key contributor to the success of this project was our Construction Supervisor Gord Singbeil with Kelowna’s Retro Remodel, he was awesome to work with throughout the full 18 months of the build. When building a new building it’s always a great amount of expense. It can also be a little scary sometimes for the owners to go ahead and spend that kind of money. But we feel it’s investing in our community, investing in our staff and of course in our clients, to give them a better place to come. We wanted somewhere they could come and relax in the expanded customer lounge to make sure their service needs are met, their sales needs are met and that it’s always a positive experience for them.” In addition to a more expansive service area the new facility has gained a second storey, providing the dealership with roughly double the square footage of the old structure, bringing it up to about 32,000 square feet to what it had before. “We’ve also got better customer parking, better staff parking which is something other dealerships are going away from. But we feel that it’s important for our staff to be able to park on the grounds and actually have a personalized spot where they can park. It’s got their name on it, it says reserved for whoever the staff member is. We’ve got 65 employees so it’s a big chunk of real estate to dedicate to your staff but we feel they’re worth it because if the staff is happy our customers are happy,” Pollon explained. “A lot of dealerships now are going away from allowing staff to park on the lot because property is expensive and they don’t want to dedicate the space, but we feel that it’s an important necessity for our staff. It’s nice to know

Clean, bright, efficient and state of the art are just some of the adjectives you could use to describe Orchard Ford’s expansive service area coming to work every day that you have a spot for you with your name on it. It makes them feel important, like they’re somebody – which of course they are. They know they’re not going to have to park on the street or walk a great distance to get to work. We feel that’s something that’s really important for ourselves and our staff so that positive feeling will trickle down to our customers: Happy Staff equals Happy Customers.” Orchard Ford’s old location has since been sold to another auto dealer who has recently begun demolishing the aging structure to make way for a new building of its own. The company had considered constructing a new building on the old site but felt the noise and disruption that such a major construction job would cause were not worth the effort. “We felt that for our customers and staff to have to live for 18 months to two years with dirt everywhere and jackhammers going off in the background would simply not work,” he said. “We felt it was more advantageous for our staff and for our customers to acquire a new piece of property and to start fresh all over. We literally stopped business at the old location one day, on a Friday, and moved over the weekend and were open for business Monday morning at the new location without missing a beat.” Located on what was once a gokart track, the new Orchard Ford

The drive through customer service bay has been designed to keep Orchard Ford customers dry and warm all year round building is situated on a prime six acre industrial location offering terrific exposure and highway access. The old building’s location had only a four acre footprint. The extra space provides the dealership with added room for vehicle storage and parking. “Where we really fell down before, for people who know Orchard Ford well, was that at the old location we really had a tough time with customer parking and traffic flow. When that building was constructed it wasn’t designed to take on the kind of volumes that we were feeding it. It was tough to get around you couldn’t pass two vehicles on the SEE ORCHARD FORD |  PAGE 23

The new dealership building at 911 Stremel Road features a service drive through area that is 80’ larger than at its old location

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What it’s all about – the dealership’s inventory of Ford cars and light trucks can be offered and showcased within its expansive showroom

One of the nicest features of the new dealership building is its comfortable and welcoming customer service waiting area

driveway at the same time for example,” Pollon said. “O u r new venue i s a hu ge improvement that way, for the traffic flow and for the ease of parking. Even being able to display our inventory has improved as we now have much more frontage than we had at the old place. We’re actually able to display many more vehicles to the highway than before and it’s just a better overall facility in all ways. Ease of access, ease of motion within the facility, it’s great.” As a dealership that respects and values its staff as well as its expanding client base, Orchard Ford has i ncorporated some unique staff-focused perks into the design of the new building. “We actually built an outdoor patio and a large staff gathering area upstairs, a roof top patio area. It’s kind of Cactus Club inspired. There’s a 16’ outdoor kitchen / barbecue combo out there as well as seating for 30 people. We’ve got outdoor patio heaters and TV screens and sound systems out there for them. That’s what we’ve done to keep the morale up and to let them know that we appreciate the work that they do and that they’re appreciated members of the Orchard Ford family. It’s a pretty nice spot.” As General Manager, Pollon has more than 20 years experience in the auto sales industry, beginning his career in 1992 at Cam

Clark Ford in Airdrie, Alberta before moving to Orchard Ford in January of 1995. “Building this project was great for the Kelowna economy for sure. We used 100 percent local contractors. We’ve found that ultimately we chose all the right trades people. We’re incredibly happy with the results. We’ve got a gorgeous building now that we can be in for the next 30 years. The project took about 18 months to complete from start to finish.” Despite a sparkling new building and its resulting Commercial Building Award, Pollon is confident his organization will continue to strive to earn the right to be the public’s number one choice for auto sales and service in the Kelowna area. “Everybody builds a good product today when it comes to vehicles. Really there are no poor vehicles being sold anymore, you just don’t see that anymore. If there were they won’t remain in business long,” he said. “So we like to think that our customer service helps to take us above and beyond all of our competitors because if everybody builds a good product what is it that sets you apart? For us now and always the thing that will set us apart is the quality of our customer service as well as creating a positive customer experience every time. We’re ranked number one in customer satisfaction in BC, that’s a huge thing for us, and it is a ranking we intend to keep.” To learn more visit the dealerships website at: http://www.

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KELOWNA IN FOCUS Kelowna happy with changing demographic City’s hotbed of technology attracts younger workers BETH HENDRY-YIM


lipping from first to third is usually cause for tightening belts and pulling up socks, but for the city of Kelowna, getting bumped from top spot has city officials celebrating. Mayor Colin Basran said that after many years as the leading retirement community in Canada, with the largest proportion of people over 65 in the country, Kelowna is now ranked as number three. The change in status was the result of a combination of factors that, according to Basran and city planners, included the natural aging out of the population and the combined efforts of major city and corporate stakeholders in a focused effort to attract and retain a younger generation of worker. Located on the sandy shores of Okanagan Lake in BC’s southern interior, Kelowna is a central hub for the Okanagan Valley with a population of more than 122,000. It is Canada’s secondfastest growing city in terms of number of households, and has the fifth largest school district in the province. It is also home to the University of British Columbia Okanagan and Okanagan College. Averaging more than 2000 hours of sunshine per year, the long summers, mild winters, semi dessert terrain, freshwater lakes and nearby mountains provide many opportunities for outdoor activities from water sports to golfing to skiing. Home to five ski hills, 18 golf courses, and the largest freshwater marina in the Pacific Northwest, the region offers year round outdoor recreation, and its fertile agricultural land ensures calories burned playing outside can be replenished inside with homegrown food and spirits. “Kelowna is a young, vibrant, hip community,” said Basran. “Businesses are thriving and growing, we have an enviable lifestyle, an active art and culture

44 outdoor patio restaurants serve Kelowna’s sophisticated palate CREDIT:COLIN BASRAN

In parts of our community the city has installed a dark fiber network which allows massive amounts of data to be sent back and forth via the internet COLIN BASRAN MAYOR, CITY OF KELOWNA

Four years ago the COEDC was asked to look at the implications of a brain drain

Mayor Basran said a recent study showed 60 per cent of UBC OK graduates are staying in Kelowna



scene and affordable housing, all key ingredients for success.” The evidence of Kelowna’s success isn’t just in facts and figures though. It is also in how city planners and officials have fostered

and managed that growth including attracting young people and families. Basran said a low business tax rate, city hall’s consistent policy and decision-making, and strong partnerships with the

business community add up to an attractive place to live and work. And that’s getting the attention of more than just youth with an SEE KELOWNA IN FOCUS |  PAGE 25




Kelowna Human Resources Consulting Your HR Dept . . . Just when you need it!

Dark fibre network allows firms like Rackforce to provide better cloud based connections CREDIT:COLIN BASRAN

Co-op opportunities in engineering provide hands on skills and potential jobs CREDIT:GRANT STEVENS


entrepreneurial eye for investments. The provincial government, for the past two years, has recognized Kelowna with an Open for Business award, and the Canadian Federation of Independent Business for 2014 ranked Kelowna as the 5 th most entrepreneurial city in Canada, up from 8th place in 2013. “Ours is a knowledge based economy, with a high level of sophistication,” said Caroline Grover, CEO Kelowna Chamber of Commerce. “It’s a hotbed of technology.” She added that having an international airport located close to the city has opened the possibilities for companies from the United States and other parts of Canada. “Several regional and head offices are located here because the environment is attractive to young people in the tech industry,” said Grover. Basran said that creating infrastructure to support a high level of technology has attracted specific industries, like several animation studios and cloud based RackForce which provides internet service for customers requiring data capacity of 100Mb per second to 1Gb per second. “In parts of our community the city has installed a dark fiber network which allows massive amounts of data to be sent back

and forth via the internet. Companies can hook up to the network and transfer data around the world.” With an estimated tech-sector revenue of more than $850 million in the Okanagan, Kelowna is looking to grow its contribution to this economy through the creation of the Okanagan Centre for Innovation, slated for completion late 2016. Conceived by a group of entrepreneurs and community and civic leaders, the 100,000 sq ft facility will be a state-of-the-art building housing start-ups and/or large technology and innovation firms. Corie Griffiths, manager, Central Okanagan Economic Development Commission (COEDC), said that the challenge with many Canadian communities is a population aging out of the workforce and with it less money driving the economy. Initiatives and programs targeting the age group from 20 to 40 are helping the city to change its retirement reputation and prepare it for the many older skilled workers set to leave the workforce. She said that four years ago, the commission looked at the economic implications of a brain drain and began focusing its efforts on the retention and attraction of young professionals and their families. The Okanagan Young Professionals Collective (OYPC) was created to act as an umbrella organization fostering and supporting existing groups, encouraging collaboration, organizing events and activities and preparing young professionals to become the next wave of workers. “OYPC acts as a platform for engagement and communication,” said Griffiths. “Recently it initiated the Boomerang Campaign at UBC Okanagan and Okanagan College campuses to facilitate the return of past alumni from cities like Victoria, Vancouver and Calgary.” She added that the campaign is targeting social media and alumni networks, showing past graduates that the Kelowna they left behind is a dynamic business community with many opportunities for investing and living. Basran, who helped found the group, said OYPC also acts as a philanthropic organization and has raised over $260,000 in funds and services for non-profits and charities and donated more than 3000 volunteer hours of business service. Raising the profile of the organization also raises the profile of its members and in the doing has gained national recognition SEE KELOWNA IN FOCUS |  PAGE 26

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with the 2015 Economic Development Association of Canada (EDAC) Achievement of the year Award presented at the 47th National Economic Development Conference in Whitehorse is September of this year. Paired with the results of these programs is an increase in construction. Kelowna General Hospital will see $257 million in capital projects, including an enhanced surgical unit, the building of a new $48 million police services centre, seven capital projects at the Kelowna International Airport totaling more than $95 million and many road and park improvements, waterfront enhancements and added bike and recreational trails. Year-to-date real estate sales in the Central Okanagan, which includes Peachland, the District of Lake Country, Westbank and Kelowna, are up over 10 per cent from last year with the largest gain in duplex and three-quarterplex buildings. For September the average price of real estate was down by 10 per cent, with the biggest dip in the cost of lots, acreages and commercial space. The average price of residential property increased 2.38 per cent to $503,667 from $491,943 over last year. According to the COEDC operational plan, small business is a foundational driver for the region’s economy with 95 per cent of Kelowna CMA region businesses having

fewer than 20 employees and 54 per cent having no employees. The majority of new jobs, up to 80 per cent, are created from existing businesses. The city’s largest private employer, KF Aerospace, employs more than 1000 skilled workers across Canada, but retains its roots and head office in Kelowna with a staff of 550 workers. “We attract younger workers based on what we do, along with steady, full time work, good wages and benefits, promotional/growth opportunities, and the opportunity to stay in or come to the Okanagan Valley,” said Grant Stevens, director human resources, KF Aerospace. He added that currently his company has over 60 apprentices at work in Kelowna and recruits students from Okanagan College’s AME and Structures programs. With the changing demographic comes a new atmosphere and energy in the region. Grover said that it’s witnessed in new construction, higher-end import vehicles, a growing and educated population and a more refined palate for culture, food and services. Basran, who’s roots run deep in the region, sees the ongoing efforts of his council and the city’s economic development department continuing to grow a unique and desirable community for business to thrive. “This council’s mantra is ‘open for opportunity’, that means open for business, open for partnerships and open to any great ideas that will benefit our residents.”




Engineering firm is versatile with emphasis on customer service


E L OW NA - ROV Consulting Inc. in Kelowna received major recognition at this year’s Southern Interior Construction Association (SICA) Commercial Building Awards. T he fi rm was the eng i neer of record for the renovation of the Fabricland building in West Kelowna, which was a finalist in its category. It was also the engineer for the Award of Excellence winner, Sandhill Estate Winery. And, while it was not the engineer of record for the Kelowna Yacht Club, which won the Award of Excellence and Judge’s Award in the hospitality category, it did engineer a magnificent spiral staircase as well as strengthening a portion of the building to support the prominent feature. In the community/institutional category, which was won by the Queensway Transit Exchange, ROV Consulting engineered major components. In the winery category, won by Arrowleaf Cellars, ROV Consulting was also the engineer of record. Sandhill Estate Winery won the Award of Merit in the winery category with ROV Consulting as the engineer of record. Company president and managing director Richard Visscher said, “It’s fantastic to know that we’ve been involved in so many interesting projects. There are only eight people in the office but we do about 400 projects a year, and while a lot of those are small projects, others are very large.” In fact, ROV Consulting has engineered a 22-storey high rise in the past and has expertise in everything from residential renovations to industrial, commercial and institutional projects. ROV Con s u lt i n g h a s b e en th riv i ng i n Kelow na for the past 18 years. Previously, Visscher worked 12 years with a local truss company, supervising a crew of 13 technologists. He noted that when he started in the industry, roof truss manufacturing was in its infancy and typically, a roof truss company ma nu factu red si mply house trusses. W hen the compa ny decided to compete with the larger trusses made of wood and steel, they knew they needed an engineer and tapped Visscher to lead the company forward. Visscher played an integral part in the growth of the company. When he decided to move on, he started his company, working out of his house. “Because I had a lot of

ROV Consuliting made major contributions to the Kelowna Marina

The firm is versatile in all areas of residential, commercial, institutional and industrial engineering ROV Consulting engineered major components for the awardwinning Arrowleaf Cellars building

“When we design something, we work with the developer, the owner, and the builder – the team.” RICHARD VISSCHER PRESIDENT AND MANAGING DIRECTOR, ROV

ROV Consulting was involved in the Sandhill Estate Winery award-winning renovation


Richard Visscher says that service has contributed in large part to the firm’s success contacts, I was able to hit the ground running,” he said. He worked on his own until about 2003, when Kelowna was ravaged by w i ld fi res a nd ma ny people needed to rebuild their homes. At that point he hired h is fi rst employees: a bookkeeper and a technologist. After that, the staff increased steadily at the rate of about one each year. “I’ve been very fortunate in that I’ve been able to hire some very, very smart people,” Visscher said, adding that the staff is you ng a nd g row i ng a long with the company. He noted that part of the success of ROV Consulting is due to its staff’s

focus on customer service. “We’re reasonable. When we desig n somet h i ng, we work with the developer, the owner, and the builder – the team. We make sure that we’re designing something that they want to build. The architect will create the look, but we, in essence, put the skeleton in. We’ll engineer it out of any product that’s called for. We’re also innovative. If they say they want a part of the building out of glass or aluminum, we can engineer out of those materials as well.” ROV Consulting is versatile with a team of expert problem solvers. When the downtown marina was being built and the

owners weren’t sure that the design was adequate, they hired ROV Consulting who invested thousands of dollars in the appropriate computer software and a PhD engineer to run it, and came up with a stronger and lighter connection than was in the original plan. Soon after completion of the project, that connection was tested by one of the biggest storms ever to hit the area – and it held firm. Currently, Visscher is putting a succession plan in place as he mentors his young staff and passes on his considerable knowledge. “ I h ave to pa ss dow n t h i s knowledge that I’ve gained over the years,” he said. “I believe that we have to be responsible to pass things along to younger people. They not only will inherit the world, but they also have to learn from our experiences and wisdom. I’ve built my business on service and when someone needs an inspection at 10 a.m., we’re there. We don’t make them wait. I have emphasized that service aspect to my

staff. Even when I retire, I will still be involved in the business for years to come.” ROV Con s u lt i n g I nc. i s at 101 – 2040 Springfield Road in Kelowna. ROVConsultingInc.

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new demograph cs and ocat ons across North Amer ca The merger took p ace 4 months ago

KAMLOOPS Cra g Bonner has stepped down as V ce Pres dent and Genera Manager o Kam oops B azers to pursue another opportun ty Stu MacGregor has taken over the pos t on

Anna Motkosk European tra ned ta or has begun a mob e a terat on serv ce She can be reached at 250 718 2313 Fash on Add on 14+ s n he new oca on a un 303 Spa P aza

Surp us Furn ture and Mattress Warehouse has opened n Kam oops at 150 Or e e Road enn er Brooks has been promoted to manager at KPMG n Kam oops Reg Dev ck o Da ey & Company LLP Chartered Accountants has passed the Un orm F na Exam as one o the ast steps n h s CA des gnat on Sun Peaks rece ved the Emp oyee F rst Award at the 2015 Tour sm Industry Awards at the r Ga a event recent y Th s s presented to the hosp ta ty ndustry own ers who have a h gh standard o exce ence n human resources and peop e manage ment pract ces To better accommodate the needs o her grow ng pract ce Dr Summers has moved to 435 – 546 St Pau Street Kam oops A rport showed a 6 2 per cent ncrease n trave ers or the month o September compared to 2014 and year to date trave er s ncreased 2 5 per cent rom 2014 rom 232 919 to 238 690 th s year The ower Canad an do ar has contr buted to the ncrease n tour sm trave

Entrepreneur Support recogn z ng at a nat ona eve the r nsp rat on o entre preneurs to start up grow and prosper n the Kam oops reg on Robert Atwood CEO o Humm ngb rd Drones a so rece ved the Startup Canada Young Entrepreneur Award or BC and the North or demonstrat ng exemp ary eadersh p

2015 Canad an Shopp ng Centre Awards The G ve Great th s Ho day campa gn resu ted n a 4 per cent ncrease n sa es Darren Rob nson Market ng Manager Scott Adam Genera Manager Bonney Rempe Reg ona D rector o Market ng Benta Kennedy Donn Champ on Reg ona D rector o Operat ons Benta Kennedy and C ndy Papa pres dent o M ng e Market ng were a recogn zed or the award

VERNON S ver Star and Wh st er B ackcomb have partnered to o er pass ho ders a 25 per cent d scount on s ng e day or mu t day t ckets w th no b ackout dates The resort s a so deve op ng 130+ acres o new ter ra n

M chae K ng br ngs h s 8 years o rea estate exper ence to the Sa t Fow er RE/ Max Team

Heather Power o ns KPMG as Aud t Manager n the r Vernon o ce

m McNamara has been promoted to 1 super e B ntendent o the Vernon North ag p Okanagan RCMP S–

Steve Russe s sa esperson o the month or Vernon Toyota Sc on


B1 Ka S dhu opens her new Ind an us on aWaR ge B paucket g e – restaurant Ka s Naan Stop at 3603B 32 Dr ohnny Tran o ns dent st Dr Br an R S B illin VI F Rd ic at Wa C ark at #102 Street d a clin 4005 – 27th Street W B et e7




l ica y ed industr inic m l Andrew Brett Ke y have opened ion l cand t istructPye icaustry s Shop and Shave Par our s jecGent the o on edemen r c d he s m n in st pn in t31st i tio Kam oops Innovat on has been e ect trucAvenue we omon e s j u n n o ’ w pro e co Internat ona Counc o Shopp ng awarded the Startup Canada Award or nc Centre dis s for Va ana und st in th 13 slH 20 en 2Tree Fru ts has made a dea w th r aI s gro we mBC e n uvn eak ne wo ge 1 oo ncd is br is’ d for paVancouver based Lonetree C der Company a V Ha Ha roun Ce– U 2 w enab e BCTF to become na aks g dVI that 1 Mother ores the ead n ge o do ais bIreeNt a gnandper asupp i p er to Lonetree o 100 cent BC s – H tM y nc Ce anopper, zi MoUr ores VI eS p produced app e w ne d V e c a SUBSCR N ty I eNt comto find signand oth NI rsi nt e unive ininogn hoping panypper, zinc TODAY I&BFoECUS o NVeStM e Uda Sangha or the month ati esperson sid to th d msiirtsyt Nsa om ind co g cping to f ster Honda STAY » US oN I premgeitmB1ent notn ananiinvuesrFsat o September Bann n i o w h n INFOR2013M » FoC nedngSc–opma tsNidaettaitnod tChhemu d msit Nation Vancouver Island | Thompson-Okanagan Skeena e inienng an s Fir Vancouver V Island| Victoria | V Victoria | thompson-okanagan m o | Peace| Cariboo Fraser V Valley ED! toria cesas aWsK atrRo pirrs m u n o commun ty deve op c ondainrector oupIRreesBse newmcFo5mRBCFmuRckiMletint g ck Vi 13 n atind Chem 0 2 n N g il w x e V s F e n ment a so be a a t g Vancouver Island | V V Victoria | thompson-okanagan m o | Fraser V Valley ic d rector o eng neer ng ia ic sdsealst ce stproa irs ining n i r l n s La– F CR Mthe a two YOUR SOURCE OF LOCAL BUSINESS NEWS cto V Wa have now al cdepartments Vi U CmRieoC nou ressoeL s nce R a a dic dustry n ls Nexpa R merged e5 e a RdJ g ori n at C ty Ha o m i t a c eo C n i p c s s e o s i i i a What’s happening in your region? Make sure you find out aS R t ct L– CeR » UVmtiNe W r V gain oL jec nstru by subscribing to: eshsip foto build a toria aR IJaN pro the co n nd N V i t a y 4 3 s l , s n Best debrated e i Buy bhas 011 S Is u ilneersssce So rea Vic ain the r grand open Ie 220 ew women ing euRver eR NoW forenda ebuoarsk ins geettssip fotorbuild ag s’ nd forng i Natnc eW I a n V R n V H u e w i h B S, » na gro op 2 sKcehlo t Netuw s rsss ready Ie onasgbarneaks kp:awzgeepW1oeustrto Imfoporr bda ebuasilniesTegetting eR d n W i n a a e b e–teali n a n wen ork kaH U 13 BR 20 -o » ith esatds tVoIrCevNi G:ermoapeoesrtsKcephloort Netw Mo r ores on ps e w use idgn d othe aInW tok r k m p m g I o W N a n e n t o n wze uto0 c nse a s T na e lo th lls od niyn zinc koawtMon tba Niteali anea2 13 ' fi go naess per, 20 -ot eS ati s v m Ro Re VI dC at oR Crece d The V age Green Centre has ved e R oW CR nat ona recogn t on be ng» named Rd a s ver d o C an 3 w nner n the market201ng category byerthe Re Isl » s v nk li ve n g ha di ams il d to

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b a uspi it|chop re er g on V or b wd e mo for m to Gpa ps INllab sh sity rs eclposorteonfitiny us d ks S– ts om oN co t loo NeS 'Cnaiveorppe itinonglhsospmtinmguod ca in nee 0oin th CUSNew n p n 2 l n o u h e i .6 e e s m l ac' tifliidons hc go ness ti USI 9 a h a d g c t a r b 2 Fo i g 1 si o o ua o B » rlu–6pxa .8” es net s lab r nttcsmhe to n anandsuhls Fmainprsdet bNrs forhelps buunity | 1 EaS 1. p col eS & S 20 .8” x i C i m n i n ' w e a p o o I o N 2 ew.l6oampum ati hdem sho l acti s com 34 Ne LIC n 9c SI 011 a ld aCn 220 BU caerlsug6etxbro1en2.g8” yrst Ninfeagiatsnhd t aid locnd bui po a Nt ictori eS & nE p2se0sr18a.i”s x 1 aFni CivRneMncbinhyafe y Firs for a e u I M o p . V r s s e e R u l 2 d s t e C s l n RN LI an lsherxpir comreengeuelrae5ep kidVaofpaiethnalinandesasid ownerropose Ve po d go Vicie CassCe newnpg eLrnLite–mreppebnat taorknyyven a by busirstl lanr ner p near Nt e » F a U t o M u it npa dri s salfleey locte fpolan men Jam ayioscRommoim ria ur kid Va n laand s elop l er se RN o r e e N n p h v y e t c V re gkee p inedse spoitwan ropo o cto C u p o o l e S d w s lhaon er p ear Vi ain to t y tr te g o R t u n e e e n l e y r b v n g a l n » al e ung trtme anre ca nn s nt o ld a tNW rn lo d pla eps me p f bui rV IN os yonomsmi iorenr i se ansivn elo tahl i ady to ,V r reec lmuotlo issigmy i re u de eesrpsss Fra eSy int g b I t e l s o n n r i i i g vquo loat nt or euash gett eR lle y eW Va le ield sesrsee do sdotr r in e n f wenda bork is f a t e pe ceh BR er ng » Fras La wn titrpor s eeraen olor ssim o sK lo t Netw roeynimind idunsatggiarn quismoalonrtki :wze pWoeustrto Impor b T g i l e m d a l l 34 gMa esfs-iioek ess dsotb vNitea an a 011 th 220 wi Lan ompwprsanon dit pratis eWrate ks to re Germ re use ro m s n o sto ca need tbh agni imoiuw ion lo lls good ess in E280 i f e t t G s M aes n ora b' a in aPgA rw b mo for bus | –p– sh rs elps nity s dpoew colla SPS int 'Ca oppe tion h ommu po NPeU N h I 6 a A . s cal c ilds c g 129 URS lo d bu rlu x 8” SBW es an Ea 01.6 x 1. h c I CWIeASRD& 2 .8” n u 2 A I a l LG nd st a N o h pI be ait e aid ItLD rie ny n by f e birst r eUN NMB s p ompaeur droivkueidrsVsaatlfhleeynFlate fo er e i RERN r e H n p VT Ch w c trepret htookene opeusiness nd owrnpropoasr gOoR b cal la nne nt ne ne ung enirtmdesn ary »» N o la e


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Ke owna Toyo a s ce eb a ng 45 yea s n bus ness Pushor M che LLP we comes Pau Ton a as an assoc a e awye He p ac ces n he a eas o bus ness aw ea es a e deve opmen as we as w s es a es and us s M che Tremb ay has opened a 50 sea es au an M che s Mon rea Smoked Mea a 101 – 1851 K schne Road n he S ewar Cen re M che p epa es a he smoked mea n house w h h s s a e o he a equ pmen The new In e o Hea and Su g ca Cen e a Ke owna Genera Hosp a he d s g and open ng More than 350 surger es have been comp eted and more than 20 bab es de vered s nce the centre opened The ac ty has capac ty or 15 operat ng rooms nc ud ng two ded cated or card ac surgery A ter ce ebrat ng 20 years n bus ness Ernst and Mart n Strasser o Prem er ewe ery and Loans are be ng eatured n Bus ness E te Canada Magaz ne They are eatured as a company that has shaped nnovated and rede ned the r bus ness type The ather son bus ness s ocated at #4 – 1980 Bred n Road Maddy Dr sco s ret r ng a ter 55 years w th the Hudson s Bay The C ty o Ke owna w rece ve $45 000 or a retro t pro ect rom the Commun ty Energy Leadersh p Program (CELP) through the Prov nce o BC The und ng w support an energy e c ency retro t pro ect at Rut and Arena that w reduce energy demand by 2 660 g ga ou es per year sav ng $26 600 per year n opera t ona costs and reduc ng the c ty s carbon ootpr nt by 131 tonnes per year EnCompass Bene ts and HR So ut ons Inc have added Dan Co es and Dav d Ro as to the r adv sor team EnCompass s a Western Canad an based group nsurance pens on and HR consu t ng rm Career C ty Co ege he d the r grand open ng and are ocated at 201 – 163 Harvey Avenue They o er Red Sea exam re resh er courses computer undamenta s book keep ng essent a s and MS O ce

SUMMERLAND Awards were presented to a number o Summer and w ner es on October 1 n Ke owna as part o the Okanagan Fa W ne Fest va Among the awards were a go d meda or the 2013 Cabernet Mer ot rom the recent y aunched Evo ve Ce ars S ver meda s went to D rty Laundry V neyard G ant Head Estate W nery and S kscar W nery D rty Laundry and S kscar a so won 3 bronze meda s each a ong w th Thornhaven Estates W nery Two w nes rom Heaven s Gate Estate W nery won meda s and Sumac R dge Estate W nery ga ned one bronze Lorr e Forde o Mounta ntop Coach ng aunched her book “Rea y Good F Words”



on November 3rd at the Summerland Library. The book is an interactive guide to self-care written from a coaching perspective that includes a combination of stories, experiences, and self-guided activities to help you move further up your priority list. Okanagan Specialty Fruits has started a Pinterest board to share photos of, and recipes for their ground-breaking Arctic apples. On October 17th the Summerland Heritage Cider Company celebrated the official opening of its tasting room with tastings of their own blends and those of other cideries. Argentinian and East Indian food trucks were on-site to mark the occasion. The cider company timed the event to coincide with the first annual BC Cider Week, a 7 day craft cider celebration from October 17-25. Ceres Seed Oils are committed to delivering natural, high nutritional value products, as a healthy alternative for consumers. After the success of their all natural seed oils the company has now diversified to offer sauces and spice blends. The Ombu Chimichurri Sauce is based on the Argentinian marinade or dressing used on many traditional dishes. The complementary Red Pepper Chimichurri spice blend is used as a rub when grilling or roasting. In order to better represent the new range of products they deliver these items are offered under the brand OMBU Sauces as part of Ceres Canadian Food Products Ltd. Okanagan Crush Pad added craft distillery to its name with the launch of its grape based brandy in a vodka style grappa, “Narrative Distilled Small Batch”. Chief winemaker, Matt Dumayne, who has years of experience distilling in his native New Zealand, will direct the spirit program. Dumayne will continue to use Okanagan grown grapes as a base and will age the spirit in old Pinot Noir barrels. The winery has also distilled additional products and will offer it to other wineries wishing to fortify wines with grape-based spirits. Frostybot Marketing Corp., an online marketing firm that specializes in web design and development, online marketing, and web hosting, has added new services to its portfolio in the last month. The company now offers Two Factor Authentication on all new websites and supports both Google Authenticator and Yubikey. They now also offer web hosting physically located in Canada, for the same price as US based hosting! Main St. Fitness & Yoga Studio held an Open House on October 15 to celebrate their first anniversary. Strachan Consulting has long been working within the wine industry to help new wineries establish their business from concept to consumer. Will Enns Art Studio & Gallery creates acrylic paintings of wine, jazz, the Okanagan and Italy for personal or commercial use with his work being seen in movies, on TV, and as magazine cover art. The newest dollar store, Dollarama, has opened at Summerfair Plaza to offer low cost alternatives for any shopper. Paradigm Okanagan Developments Ltd., independent construction professionals, offer their land development and building skills to Summerland.

Jaysa Plumbing & Heating Ltd. have started their operations to provide services including renovations, service calls, new builds, residential & commercial work.

PENTICTON The City of Penticton is commissioning a labour market study to investigate the South Okanagan’s workforce needs, strengths and opportunities, thanks to $71,300 in government Community and Employer Partnership funding. Okanagan Restoration Services Ltd announced the appointment of Restoration Professional Dave Brewin as Project Manager for the South Okanagan. Painter Shannon Ford has received international recognition for her work. It is currently being displayed in New York City; Kent, England; the Vancouver Children’s Hospital as well as locally at the Lloyd Gallery. Her paintings reflect her love for horses. Elliott Row at 334 Main Street celebrated their 24th year in business. They offer fine men’s clothing, personalized service and variety of some of the industries finest labels. Mike Van De Leest was top salesman for September 2015 at Penticton Hyundai. Gordon Ferguson has left Ramada Penticton Hotel & Suites and Coast Penticton Hotel to pursue other opportunities. Jessica (Agur) Dolan is congratulated on her appointment as General Manager and Rylan Hernberg to Sales Manager. The Penticton Vees Junior Hockey team has won the bid to host the 2017 Crescent Point Energy Western Canada Cup.


were recipients of the Hewescraft Top Dealer Award for the fourth year in a row. Pet Valu had their ribbon-cutting ceremony and grand opening in Centenoka Mall. Mike Ducharme and Tammy Simpson recently opened the Shuswap Aquarium next to Macs store. Janice Dewitt is on maternity leave as Visitor Centre coordinator and will be replaced by Lia Lucas and Ramona Makela. Prisa Lighting on Hudson is moving to the building previously used by Culinary Biz Buzz Inspirations and the Sewing Basket. ACIC Investment and Teyjah’s Art Den are moving to the former CSRD building on Marine Park Drive.

OLIVER South Okanagan Motorsports Corporation (SOMC) has signed a 99-year lease agreement with the Osoyoos Indian Band and Government of Canada, securing 227 acres to develop a five-kilometer (three mile) track and facilities for membership-based motorsport club Area 27. “We’re thrilled to get the build underway”, says Bill Drossos, Area 27 President and co-founder. “We have been in negotiation with the Band and Canadian government for some time, and are happy to have them as partners in this capacity. Chief Clarence Louie and the Band members have been very receptive and welcoming.” SOMC begins construction November 1. Their private circuit is designed to FIAstandards by Canadian motorsport legend

Jacques Villeneuve, who Drossos met at Richard Spenard’s driving academy more than 25 years ago. “Every race car driver dreams of having their own track”, says Drossos. “Many motorsport lovers have the same dream. We’re making it a reality.” Funded by private investment and memberships, Area 27 welcomes members of all skill levels. “It’s like booking a teetime at the golf club”, explains Drossos. “Instead of golfing, members learn how to safely push their limits and be better drivers.” The project stages include: the first full-size five kilometer road circuit west of Ontario, a clubhouse, industry-related businesses, and luxury on-site accommodation. Professional motorsport driver and Area 27 co-founder Trevor Seibert leads the build with his company Lake Excavating. “It’s great to have so many pros involved in this project”, says Drossos. “From design and engineering to the build by Trevor, and with Richard Spenard at our Driving Academy, we have the top people here.” Area 27 is scheduled to have its track available to members by late spring 2016, with select events open to the public seasonally.

Penticton Kia announced Dean Ekelund as their new Sales Manager. City Centre Pharmasave has changed its name to City Centre Remedy’s Rx. They are located at 101 – 399 Main Street in the City Centre Building. Sears Penticton is now operating under Sear Canada. Jan Destobel is currently managing the store.

SALMON ARM Gareth Jones of Jones Distilling Ltd has plans for a small scale distillery of vodka, gin and whisky at the former Honda dealership location. City council approved the zoning amendment that will allow for a craft distillery downtown. There will be a tasting room that would become a bar area and plans to serve food. Canoe Forest Products has celebrated their 50th anniversary. They produce superior quality softwood sheathing and specialty plywood products under the Canoe trademark. Andover Terrace Retirement Resort celebrated their grand opening. Celine’s Just Desserts, owned by Celine Giesbrecht, recently opened in Centenoka Mall in the corner location opposite Stapes and Dollar Tree. The Mall at Piccadilly celebrated their 20th anniversary on October 10th. Brian, Lori, Jenna and Scott McBride, owners of Boathouse Marine & Leisure announced they

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anada voted for change in the October 19 federal election. Change it is, as Justin Trudeau’s Canada is expected to look fairly different than the last nine years under Stephen Harper. Harper, an economist, did an admirable job navigating our country through the toughest economic challenges since the Great Depression, lowered interest rates to their lowest rates in over 50 years, brought corporate taxes to where Canada became an even better option to invest than the United States, and balanced the budget. Econom ically, he left the country in much better shape than when he arrived. If Trudeau, the former drama teacher, performs like his father, P ierre – a nd ma ny older Ca n ad i a n s seem to hop e he does – then we have a pretty good idea of where he will lead the country over the next four years. Just like U.S. President Barack Oba m a, Just i n T r udeau promised to tackle the “one per

centers”, the “millionaires”, whom, he cl a i m s, m a ke too much money and don’t contribute enough to the public coffers. Their taxes will be going up so they can pay “their fair share”. W h at t h at ex act ly mea n s, we’ll soon find out. We suppose the fact that the “one per centers” already carry 20 per cent of Canada’s tax load apparently isn’t enough. Class warfare has, unfortunately, become a popular route to v ictory at the pol ls. Ta xing the “rich” and business is far, far less damaging due to the sheer numbers of people in that class who vote. Promise the “have-nots” and others who depend upon, or demand, government assistance, more of everything they need and, in their minds, only what the gover n ment ca n g ive t hem, means votes. O ne of t he most t roubl i ng things about class tax warfare is that the people in the upper echelon of income earners are those who start businesses and take calculated risks to move forward, and as they do, create jobs and opportunities for others. So, what can we look for from Trudeau in Ottawa? He has been fairly direct regarding his opposition to the Northern Gateway Pipeline. There is no political reason why he would push for the project’s completion now. Looki ng at t he re d t id e t h at s wep t t he Maritimes, which is also the intended destination for the

Energy East Pipeline, it should be a foregone conclusion that if Trudeau promotes any pipeline, it would be that one. It will be interesting how he looks at the oil sands now. It’s one th i ng to howl i n protest about their expansion and go along with the wave of derision that has made oil and gas revenue a new “sin tax” akin to ci ga ret tes a nd a lcohol. It’s quite another to open the books and discover how much of Canada’s economy is dependent on this one resource sector. Like it or not, the only “have” provinces in Canada are those with oil and gas extraction. Regardless of whether or not there is another pipeline built under the federal Liberals, the oil and gas industry has still managed to grow and produce despite exporting bitumen by rail, which is both expensive, a nd u n sa fe. It h as su r v ived thus far, and will, if need be, by maintaining the status quo on transportation. And if the price of oil rebounds, look out. If you listen closely enough, T rudeau’s prom ise of a ca rbon ta x and pipeline opposition may sound faintly like his father’s National Energy Plan that crippled Alberta. Pundits believe it was part of Pierre’s plan to keep the West weak and solidify political power in Central Canada – aka Ontario and Quebec. So aga i n, we have a nother Quebec Prime Minister, who has no apparent political reason to placate the West. Harper noted that “the West wants in”,

and under his leadership, the West was in. The Liberals do have some seats in the lower m a i n l a n d a n d s m a t te r i n g s throughout B.C. and Alberta, so T r udeau ca n’t ig nore the West. B u t a re a s l i k e Va n c o u v e r Island, which has eight NDP M P ’s a n d t h e l o n e G r e e n , should be prepared to pay the price for – once again – voti ng aga i nst the govern ment in power. Particularly when it comes to the promised infrastructure investment promised by Trudeau. Federal deficits. His father introduced them to Canada, and Trudeau promised at least $10 billion deficits annually over the next four years to fund infrastructure. That will provide some stimulus to the economy, even though it’s in better shape than Trudeau made it out to be in the campaign. It is bor rowed money t h at we will pay for eventually, although interest rates are low, now. It may seem to be a good time to borrow, but Trudeau also forecast and, as much as a PM could do, nearly promised to raise interest rates, which will make the money he is going to borrow more costly. It was fascinating to see Trudeau pull the Liberals farther left than the NDP during the campaign, and still win. Make no m ista ke: A n N DP federa l government would have been a n a b s olute ly c at a s t roph ic disaster for Canada, as they simply can’t handle finances. Nor do they understand how

the economy works. They’ve proven that everywhere they’ve held government, and Alberta, sadly, is now finding out. We ’ l l p a y m o r e i n t a x e s , though, when the first Liberal budget is handed down next spring. What we do know is that businesses will be paying more – up to $1,000 per employee – which will come right off the bottom line. Trudeau has promised to cut the small business tax rate from 11 to 9 per cent, which is positive if you’re in small business. That could make it pretty much a wash for some operations when all the dust settles and all taxes are accounted for. O vera l l, t houg h, for t he short term, Canada’ economy shouldn’t be adversely affected by the Libera ls. T hey a ren’t ex p ected to f ig ht or renege on international trade deals – there are now over 50 – that clearly benefit our country. It would be economic suicide to do so. So for the economy, it’s steady as it goes. At least for now.




c c o r d i n g t o t h e 2 015 Entrepreneurial Communities Report f rom t he Ca nad ia n Federat ion of Independent Business (CFIB), B C i s now home to ei g ht of t he top 30 cit ie s i n t he a nn u a l ra n k i n g s o f C a n a d a’s best places to start and grow a business.

“Its great to see so many of the province’s cities be reco g n i z e d a s re l a t i v e l y go o d places to ow n a nd operate a business. Specifically, a tip of the hat goes to Penticton and Kelowna. On the policy side, however, there’s still work to do to make more BC communities small business friendly,” says R ichard T ruscott, Vice President, BC and Alberta. T he a n nua l study assesses w h i c h c i t i e s h a v e b e s t e nabled sm a l l busi nesses to start, grow, and prosper. The report looks at the entrepreneurial environment in 121 of the most populous municipalities (roughly 20,000 people or more) across Canada, according to information drawn f rom publ ished a nd cu stom

tabu lated Statistics Ca nada sources, as well as survey research conducted with CFIB members. T h e 2 015 s t u d y c o v e r s 1 4 indicators grouped into three a r e a s : p r e s e n c e , p e r s p e ct i v e , a n d p ol i c y.   P re s e n c e covers the sca le a nd grow th of busi ness ow nersh ip, perspective measures optimism and growth plans, and policy represents the actions loca l governments take with respect to business taxation and regulation. Scores in those three major categories are combined a nd weig hted to prov ide a n overall score and ranking.  A s a re s u l t o f d a t a a v a i lability issues from StatsCan, the study separates the metro a reas of Ca nada’s la rgest

cities, including Vancouver, from all the surrounding municipal areas and ranks each. Fo r 2 0 15 , P e n t i c t o n a n d Kelow na ju mped up t he l ist i nto s e c ond a nd t h i rd s p ot (up f rom 20 t h a n d 15 t h res p e c t i v e l y i n 2 01 4). O t h e r BC cities risi ng th rough the rankings include (2014 ranking in brackets): Salmon Arm 12th (28th), Ch i l l iwack 16th (16t h), P r i n c e G e o rge 25 t h (33rd), Parksville 28th (44th), Vernon 29th (32nd), Vancouv e r p e r i p h e r y (t h e G re a te r Vancouver Regional Dictrict excluding the City of Vancouver) 30th (63rd), Nanaimo 39th (76th), Kamloops 46th (49th), A b b o t s f o r d-M i s s i o n 47 t h (5 4th), Victoria 53rd (78th), Ca mpbel l R iver 55th (57 th),

Quesnel 61st (65th), Fort St. John 69th (40th), Port Alberni 87th (69th), Courtenay 83rd (111th), City of Vancouver 94th (101st), and Cranbrook 100th (112th). “A lt hou g h m a ny BC cit ies perform relatively well in this report, mayors and councils across the province still have work to do to cut red tape and make property taxes fairer for small business. They must not become complacent. On the other hand, the City of Vancouver clea rly needs to do a lot of heavy-lifting to improve bot h t hei r p ol icy score a nd thei r overa l l ra n ki ng,” concludes Truscott. The full CFIB Entrepreneuria l Com mu n ities Report is available at

SUBCRIPTIONS  |  $45 PER YEAR (12 ISSUES), $80 FOR 2 YEARS (24 ISSUES), SUBSCRIBE ONLINE: WWW.BUSINESSTO.CA. DISTRIBUTION: FOURTH WEEK OF EACH MONTH VIA CANADA POST AD MAIL. The publisher accepts no responsibility for unsolicited submissions. The views and opinions expressed in this publication are not necessarily those of the publisher. Produced and published in British Columbia. All contents copyright Business Examiner Thompson Okanagan, 2015. Canadian Publications Mail Acct.: 40069240


n to poser to lone last ish a





eth is a new sales hire at TaskFlow, an enterprise software firm specializing in customdesigned project management applications. The company targets Fortune 1000 workspaces. She has been making prospecting calls for about two weeks, and her numbers so far are abysmal. So far, she hasn’t scheduled a single appointment. She’s been using the “standard” prospecting script handed to her during her onboarding process, a script that instructs her to ask the person she’s calling the following question: “Are you interested in improving order acquisition and delivery schedules?” By this point, Beth has asked that question hundreds of times. People rarely answer “yes,” and when they do, the script she’s following doesn’t seem to lead to a discussion that results in an appointment. Instead, it






asks her to deliver a sales pitch. She’s reached the point where she not only dreads posing the question – she dreads dialing the phone to talk to new people. The appointment drought Beth is experiencing isn’t entirely her fault. It’s largely a function of the script she’s using. Baked into her “standard” script is a common selling misconception: the idea that prospects are as eager as we are to talk about the business challenge we think is most relevant to their world. Actually, they are much more likely to engage meaningfully in a conversation about the outcome we can help bring about. What’s the Outcome? For most prospects, facing challenges (solving their problems or achieving their goals) is only a means to an end—realizing an outcome. It’s the desire for that positive outcome that provides the incentive necessary to face the challenge in the first place. It’s the desire for that positive outcome that drives all the behaviors associated with meeting that challenge, including the purchasing of necessary products and services. Because the prospect’s desired outcome is such a powerful motivating force, it should be considered a critical component of an effective prospecting discussion. Beth’s prospecting efforts would be more productive if she put her script aside, took a break from


calling, and analyzed the value her company actually delivers – from the point of view of its most loyal customers. If she did that, she’d learn that the project managers who already use her company’s software tend to describe their positive experience with TaskFlow as follows: “By automating and coordinating order acquisition and delivery schedules with TaskFlow’s customized solution, I am able to complete projects on time and under budget.” Automating and coordinating order acquisition and delivery schedules is the challenge these project managers face … but completing projects on time and under budget is the outcome they’re after. Beth’s discussions need to address not only the challenge, but also the outcome her ideal customers are most likely to desire. As of now, there’s no mention of that outcome at all in her script! Prematu re Presentation Syndrome Another problem with Beth’s script is that it is structured around making a mini-presentation over the phone, rather than allowing her to ask questions. This calling script design is consistent with a widespread “worst practice” that afflicts salespeople in many industries. All too often, when salespeople hear a prospect say, “I need X…” or “We’re trying to achieve Y,”

they go into “sell” or “presentation” mode. They begin discussing their products that accomplish X or their services that enable prospects to achieve Y … without first identifying the ultimate outcome the prospect is after. So: If a prospect states something like, “I need X,” rather than begin a discussion about Beth’s products or services related to X, we might want to ask the following questions in order to identify the outcome: • Suppose you had X, what would that enable you to do? • What would that mean to the company? • What would that mean to you? Once you understand the challenge-outcome connection, you can position your product or service as the effective means of facing the challenge … and achieving the desired outcome. If Beth were to structure her prospecting calls around both components – the challenge of coordinating schedules and the outcome of bringing projects in on time and under budget – she’d have better prospecting conversations. And she’d schedule more appointments. The Bottom Line To improve your prospecting efficiency, make sure your discussions focus on the outcome, not just the challenge. In order to do this, you must take the time to understand what your own ideal

prospects hope to accomplish by working with you. Specifically, you must ask yourself: By successfully facing their challenges, what outcomes do my ideal prospects achieve? How does my product or service help prospects face their challenges and obtain those outcomes? What are the biggest obstacles— real and perceived—preventing them from successfully facing those challenges? The key to creating an effective prospecting approach is to first understand who your ideal prospects are—the challenges they face, the outcomes they desire, and the potential roadblocks they face. You must then be ready to ask questions that help the prospect enter a meaningful, peer-to-peer discussion with you about the ways your product or service might be able to address those issues. If you do that, your prospecting ratios will improve, and you’ll schedule more appointments. Copyright 2015 Sandler Training and Insight Sales Consulting Inc. All rights reserved.

PROJECT New Okanagan Mission Middle School in the Ponds development area – grades 6 to 8

ARCHITECT Distefano Architecture – 3 1331 Ellis St, Kelowna V1Y 1Z9 250-8689278

OWNER Westcorp Properties – 200 College Plaza 8215 112th St, Edmonton T6G 2C8 780-431-3300

PROJECT STATUS Approval for government funding anticipated late/15 – tender call anticipated spring/16 – construcSIMONE SUNDERLAND tion start anticipated summer/16

OWNER Geometrik Wood Acoustical Ceiling and Wall Panels – 1285 Stevens Road, West Kelowna V1Z 2S9 250769-1500


ARCHITECT CEI Architecture Planning Interiors – Expansion of the Salmon PROJECT – 500 1500 W Georgia, Vancouver Arm Tennis Club New water treatment facility V6G - the2Z6 dis-604-687-1898 PROJECT trictTYPE is currently testing several methLOCATION DEVELOPER LOCATION Commercial new ods including membrane technology LOCATION 235 Queensway Ave, 1470 & 1475 R366 Enterprises Ltd – 4870B 2648 Tranquille Rd – Townhouses PROJECT STATUS Water St, Mill St – Mill Street Hotel Chute, Kelowna V1W 4M3 175 Kokanee Way - Ramada Hotel PROJECT Expansion of the Salmon Arm PROJECT TYPE 250-764-8963 PROJECT TYPE PROJECT TYPE Multi-family new TennisDesign Club –underway 1.5 storey- Tender build- call for General Contractor anticipated ing – 20,800 sf – 3 tennis Commercial new OWNER commercial new PROJECT - construction completion School District 23 Central courtsJuly/14 – washrooms – admin New townhouses – 2 storeys – 20 PROJECT PROJECT latearea 2015 space anticipated – new parking Okanagan – 1940 Underhill St, LOCATION units – 3 bedroom units garagNew hotel on the former site of the New Ramada Hotel in the–Campbell Kelowna V1X 5X7 250-860-8888 CONSULTANT es – cultured stone, sid- PROJECT STATUS 2241 Springfield Rd - Mission Willow Inn Hotel – 24 storeys set Creek industrial parkvinyl - 4 storeys ing, board and batten and wall Architectural drawings underOpus Dayton Knight - 255 1715 Crossing Westside on a 5 storey podium – 215 rooms 3,780 sm - 80 rooms - restaurant - pool way toDickson accurately shingles with smart trim accents Ave,predict V1Y 9G6 250-868-4925 – conference space 1,685 sm – 4 with waterslide elevators - concreteconstruction PROJECT TYPE costs – further – peaked roofs -and dormers retail units 378 sm – restaurant OWNER construction - roof articulation with movement commercial new contingent on fund473 sm – 207 sm coffee shop – 3 PROJECT STATUS porte cochere - asphalt shingles - 98 ing District of Sicamous - 1214 LOCATION PROJECT Construction start anticipated elevators – spa, fitness room, pool surface parking stalls Riverside Ave, Sicamous V0E1449 2V0 Velocity St – Acoustic Sound late/15 OWNER New commercial urban – lifestyle 242 parking stalls in the 5 storey 250-836-2477 Control Panel Production Facility PROJECT STATUS Salmon Arm Tennis Club – Box centre 6 buildings 2 to 7 storeys podium – white composite panelDESIGNER PROJECT MANAGER Construction start anticipated late 1032 Salmon Arm V1E 4P2 PROJECT TYPE - retail commercial at ground level – engineered wood ling on exterior Pinske Design – 209 1339 McGill 2014 MHPM 550 555 W 12th Ave, Institutional new with office units above underground – balconies with coloured glass Rd, Kamloops V2C 6K7 PROJECT Vancouver V5Z 3X7 604-714-0988 parkade - 80 above ground privacyshort screens ARCHITECT DEVELOPER New industrialterm building – 1 storey parking stalls Arjan Khun KhunInc – 811 Grant4871 Rd, Shell PROJECT STATUS DF Architecture - 1205 – 2,770 sm – 56 parking stalls PROJECT STATUS Kamloops V2B V6X 6K7 250-377-5830 Construction start anticipated Rd, Richmond 3Z6 604-284-5194 PROJECT STATUS LOCATION spring/16 – awaiting data results Development permit application DEVELOPER underway – 1150 1200 Steele Rd – New Middle Working drawings of recent test piling submitted building permit submission anticiin the Okanagan Mission Prism Ventures Inc - 3571 Barmond SchoolLOCATION ARCHITECT ARCHITECT pated early 2016 – construction Area To Be Determined - Ice Facility Ave, Richmond V7E 1A4 604-338-4656 Kasian Architecture – 350 1555 W Ekistics - 1925 Main start anticipated fall/16Town – con-Planning LOCATION OWNER PROJECT TYPE TYPE PROJECT Pender, Vancouver V6G 2T1 struction completion anticipated St, Vancouver V5T 3C1 604-739-7526 3430Hotels Okanagan Ave Institutional new Prism and Resorts - 800 2017 604-683-4145 institutional add/alter DEVELOPER







14800 Landmark Blvd, Dallas Texas 75254 214-987-9300



New ice facility for the Greater

R366 Enterprises Ltd - 4870B Chute, Kelowna V1W 4M3 250-764-8963

John Glennon is the owner of Insight Sales Consulting Inc, an authorized Sandler Training Licensee. He can be reached at, toll free at 1-866-645-2047 or visit www.


680 Old Meadows Rd – Duplexes – Townhouses – Brighton PROJECT TYPE Multi-family new PROJECT New row houses and duplexes – 22 buildings – 2 and 3 storeys – 114 units – fibre cement siding – Gentek aluminum gutters, soffits and railings – some attached garages and carports – 223 parking spaces PROJECT STATUS Construction underway – construction completion anticipated spring/16 ARCHITECT David Tyrell Architect Inc – 1 2650 Progressive Way, Abbotsford V2T 4H9 604-853-7375 DEVELOPER Oyama Estates Properties – 5874 Oyama Lake Rd, Oyama V4V 2C9 GENERAL CONTRACTOR MGC Construction – 620 1632 Dickson Ave, Kelowna V1Y 7T2 OWNER The Mission Group Old Meadows GP Ltd – 1000 1631 Dickson Ave, Kelowna V1Y 0B5 250-448-8810

Callahan Property Group is proud to be a part of the SICA Thompson Okanagan Kootenay Commercial Building Awards. ŽŶŐƌĂƚƵůĂƟŽŶƐƚŽƚŚĞǁŝŶŶĞƌƐ͊

Callahan Property Group worked with BCAA on their very FIRST ƵƚŽŵŽďŝůĞZĞƉĂŝƌĞŶƚƌĞŝŶƌŝƟƐŚŽůƵŵďŝĂ͕ŽŶƚŚĞĐŽƌŶĞƌŽĨ <ĞĞŚŶZŽĂĚĂŶĚ,ǁLJϵϳŝŶ<ĞůŽǁŶĂ͕͘


Business Examiner Thompson/Okanagan - November 2015  

Featuring the latest business news and information from Kamloops, Salmon Arm, Vernon, Kelowna, Summerland and Penticton.