Business process management market global forecast to 2019

TC 2958 | 2014

Telecom and IT

BUSINESS PROCESS MANAGEMENT MARKET

By Solutions (Process Modeling, Automation, Integration, Content & Document Management, and Monitoring & Optimization Management), By End User (SMBs, Enterprises & Large Enterprises) - Global Forecast to 2019

Introduction

Table of Contents List of Tables Sample Tables

MARKETSANDMARKETS North - Dominion Plaza, 17304, Preston Road, Suite 800, Dallas, TX 75252, U.S. Tel. No.: 1-888-600-6441

Business Process Management Market - Global Forecast to 2019

1

INTRODUCTION

1.1

OBJECTIVES OF THE STUDY

1.2

TC 2958



To define, describe, and forecast the global Business Process Management (BPM) market on the basis of solution, end user, and vertical



To provide a detailed information regarding the major factors (drivers, restraints, opportunities, industry specific challenges, imperatives, and burning issues) influencing the growth of the market



To strategically analyze micro markets with respect to individual growth trends, future prospects, and contribution to the total market



To analyze the opportunities in the market for stakeholders and to detail a competitive landscape for market leaders



To forecast the size of market segments with respect to five main regions, namely, North America (NA), Europe, Asia-Pacific (APAC), Middle East and Africa (MEA), and Latin America (LA)



To strategically profile key players and comprehensively analyze their market shares and core competencies



To track and analyze competitive developments such as joint ventures, mergers and acquisitions, new product developments, and research and developments in the BPM market

MARKET DEFINITION

BPM can be defined as the process that enables enterprises to optimize their business processes by the use of software and services that enable enterprises to attain visibility and enhance the efficiencies of their business processes. The main objective of BPM is to help businesses to optimize business processes enabling businesses to improve the performance of these processes.

With the increasing complexities in business processes and growing mergers and acquisitions, enterprises are faced with the difficult task of maintaining these business processes so that these business processes can work within the same business environment and enhance the overall efficiency of the business processes.

BPM solutions can be categorized into four main categories, namely, process modeling, process automation, process management, and process optimization which are widely used by enterprises of various sizes globally.

The use of these solutions enable enterprises to optimize their business processes and enhance the functioning of these processes enabling them to better manage their resources and help them to quicken there decision-making process. Some of the leading companies in this market include IBM, Oracle, Software AG, Pegasystems, and Appian. These players have shown promising signs and have developed expertise that proves their leading role in this market. Besides these players, the other players who have significant offerings in the market are EMC, Fujitsu, Hyland Software, TIBCO Software, and OpenText. These players have significant BPM solutions portfolio and are gradually catching up with the leading players in the market.

2 sales@marketsandmarekts.com www.marketsandmarkets.com

Business Process Management Market - Global Forecast to 2019

TC 2958

IBM is the leading player in the BPM market with a wide portfolio of solutions and services in this market. IBM business process manager enables businesses to customize their business processes in an integrated environment. It also contains tools for the business processes to monitor, execute, and optimize them.

1.3

MARKET SCOPE

The BPM market report defines this market as “a set of technologies that are able to automate the entire life cycle of a business process, from identification and design, to automation, monitoring, and continuous improvement. It comprises solutions that enable organizations to be more efficient, and more capable of change than a functionally focused, traditional hierarchical management approach. These processes can impact the cost and revenue generation of an organization.” This report strictly includes BPM solutions. 

This study covers four major solution segments to arrive at the global market size of the BPM market during the forecast period



The BPM market comprised solutions which include software, professional services (such as consulting, system integration service, and various others), and support and maintenance service (including database management service, system upgradation, and training)



Subsegment ”solution” comprised major solutions such as modeling, automation, managing, and optimizing

3 sales@marketsandmarekts.com www.marketsandmarkets.com

Business Process Management Market - Global Forecast to 2019

TC 2958

1.3.1 MARKETS COVERED This research report categorizes the global BPM market into the following segments:

Global BPM Market, By Solution MODELLING • Business Architecture Design

Modeling

Automation

• Business Process Analysis

AUTOMATION • Workflow Automation • Lifecycle Automation • Compliance and Business Rules Management

System • Service Oriented Architecture INTEGRATION

Integration

Content and Document Management

• Enterprise Application Integration • Enterprise Service Bus • Collaboration

CONTENT AND DOCUMENT MANAGEMENT • Record Management • Document Management • Content Analytics

MONITORING AND OPTIMIZATION

Monitoring and Optimization

• System Management and Administration • Business Activity Monitoring • Operational Intelligence • Business Intelligence • Performance Management and Balanced Scorecard • Event Processing • Simulation and Optimization • Process Execution and State Management Engine

Global BPM Market, By Deployment Mode 

Hosted



On-Premises

Global BPM Market, By End User 

Small and Medium Business (SMBs)



Enterprise

4 sales@marketsandmarekts.com www.marketsandmarkets.com

Business Process Management Market - Global Forecast to 2019



TC 2958

Large Enterprises

Global BPM Market, By Vertical 

Automotive



Banking, Financial Services, and Insurance (BFSI)



Consumer Goods and Retail



Healthcare



Manufacturing



Telecom and Information Technology (IT)



Transportation and Logistics



Other Verticals (academia, media and entertainment, energy and power, and utilities)

Global BPM Market, By Region 

NA



Europe



APAC



MEA



LA

1.3.2 YEAR 

Historical Year: 2012



Base Year: 2013

1.3.3 CURRENCY The base currency used in the report is U.S. dollars, with market size indicated only in $million. 

For companies reporting their revenues in U.S. dollars, the revenues were picked from their annual report



For companies that reported their revenues in other currencies, average annual currency conversion rate was used for the particular year to convert the value in U.S. dollars

1.3.4 LIMITATIONS The study is limited to five types of applications such as process modeling, automation, integration, content and document management, and monitoring and optimizing. 

The deployment type considered for the report are hosted and on-premises

5 sales@marketsandmarekts.com www.marketsandmarkets.com

Business Process Management Market - Global Forecast to 2019

1.4

TC 2958

STAKEHOLDERS 

BPM solution providers



End users/consumers/enterprise users



Government organizations



Consultants/advisory firms



System integrators and resellers



Training and education service providers



Support and maintenance service providers



Managed service providers

6 sales@marketsandmarekts.com www.marketsandmarkets.com

Business Process Management Market - Global Forecast to 2019

TC 2958

TABLE OF CONTENTS 1

INTRODUCTION ........................................................................................................ 13 1.1

OBJECTIVES OF THE STUDY ........................................................................................................... 13

1.2

MARKET DEFINITION .................................................................................................................... 13

1.3

MARKET SCOPE ........................................................................................................................... 14

1.4

2

1.3.1

MARKETS COVERED .......................................................................................................14

1.3.2

YEAR ..............................................................................................................................16

1.3.3

CURRENCY .....................................................................................................................16

1.3.4

LIMITATIONS ..................................................................................................................16

STAKEHOLDERS ........................................................................................................................... 16

RESEARCH METHODOLOGY ...................................................................................... 18 2.1

MARKET SIZE ESTIMATION............................................................................................................ 19

2.2

MARKET BREAKDOWN AND DATA TRIANGULATION ........................................................................ 21

2.3

MARKET SHARE ESTIMATION ........................................................................................................ 22 2.3.1

KEY DATA TAKEN FROM SECONDARY SOURCES ..............................................................22

2.3.2

KEY DATA FROM PRIMARY SOURCES ..............................................................................22 2.3.2.1

2.3.3

Key industry insights ..........................................................................................23

ASSUMPTIONS ...............................................................................................................23

3

EXECUTIVE SUMMARY .............................................................................................. 25

4

PREMIUM INSIGHTS ................................................................................................. 30

5

4.1

OVERALL BPM MARKET SCENARIO ............................................................................................... 30

4.2

BPM MARKET: TOP THREE SOLUTION SEGMENTS .......................................................................... 30

4.3

PRODUCT GROWTH MATRIX .......................................................................................................... 32

4.4

LIFECYCLE ANALYSIS, BY REGION ................................................................................................. 33

MARKET OVERVIEW .................................................................................................. 34 5.1

INTRODUCTION ............................................................................................................................ 34

5.2

MARKET SEGMENTATION.............................................................................................................. 36

5.3

MARKET DYNAMICS ..................................................................................................................... 39

7 sales@marketsandmarekts.com www.marketsandmarkets.com

Business Process Management Market - Global Forecast to 2019

5.3.1

5.3.2

5.3.3

5.3.4

6

7

8

TC 2958

DRIVERS ........................................................................................................................40 5.3.1.1

Business agility .................................................................................................40

5.3.1.2

Cost efficiency and ROI from BPM suites ............................................................40

5.3.1.3

Compliance control and automated governance .................................................41

RESTRAINTS ...................................................................................................................42 5.3.2.1

Resistance to BPM from IT staff and lack of skilled expertise ...............................42

5.3.2.2

Misconception about BPM solutions among end users .......................................42

OPPORTUNITIES .............................................................................................................43 5.3.3.1

High growth potential in emerging markets .........................................................43

5.3.3.2

Growing data and increasing complexities of business processes .......................43

5.3.3.3

Increasing cloud adoption .................................................................................43

5.3.3.4

Increased spending in analytics .........................................................................43

CHALLENGES .................................................................................................................45 5.3.4.1

Integrate new and existing technology ................................................................45

5.3.4.2

Manage cultural change ....................................................................................45

INDUSTRY TRENDS ................................................................................................... 46 6.1

VALUE CHAIN ............................................................................................................................... 46

6.2

PORTER’S FIVE ANALYSIS ............................................................................................................. 47 6.2.1

THREAT FROM NEW ENTRANTS .......................................................................................47

6.2.2

THREAT FROM SUBSTITUTE .............................................................................................48

6.2.3

BARGAINING POWER OF SUPPLIERS...............................................................................48

6.2.4

BARGAINING POWER OF BUYERS ...................................................................................49

6.2.5

INTENSITY OF RIVALRY ....................................................................................................49

BPM MARKET, BY SOLUTION .................................................................................... 50 7.1

INTRODUCTION ............................................................................................................................ 50

7.2

PROCESS MODELING ................................................................................................................... 52

7.3

AUTOMATION ............................................................................................................................... 54

7.4

INTEGRATION ............................................................................................................................... 56

7.5

CONTENT AND DOCUMENT MANAGEMENT .................................................................................... 58

7.6

MONITORING AND OPTIMIZATION ................................................................................................. 60

BPM MARKET, BY DEPLOYMENT MODE ..................................................................... 63 8.1

INTRODUCTION ............................................................................................................................ 63

8 sales@marketsandmarekts.com www.marketsandmarkets.com

Business Process Management Market - Global Forecast to 2019

9

TC 2958

8.2

HOSTED ....................................................................................................................................... 65

8.3

ON-PREMISES ............................................................................................................................. 66

BPM MARKET, BY END USER .................................................................................... 68 9.1

INTRODUCTION ............................................................................................................................ 68

9.2

SMALL AND MEDIUM BUSINESSES (SMBS) .................................................................................. 70

9.3

ENTERPRISE ................................................................................................................................ 73

9.4

LARGE ENTERPRISE ..................................................................................................................... 75

10 BPM MARKET, BY VERTICAL ...................................................................................... 77 10.1

INTRODUCTION ............................................................................................................................ 77

10.2

AUTOMOTIVE ................................................................................................................................ 79

10.3

BFSI............................................................................................................................................. 82

10.4

CONSUMER GOODS AND RETAIL .................................................................................................. 84

10.5

GOVERNMENT AND DEFENSE ....................................................................................................... 86

10.6

HEALTHCARE................................................................................................................................ 88

10.7

MANUFACTURING ........................................................................................................................ 90

10.8

IT AND TELECOM .......................................................................................................................... 92

10.9

TRANSPORTATION AND LOGISTICS ............................................................................................... 94

10.10

OTHER VERTICALS ........................................................................................................................ 96

11 BPM MARKET, BY REGION ........................................................................................ 99 11.1

INTRODUCTION ............................................................................................................................ 99

11.2

NORTH AMERICA (NA) ................................................................................................................ 101

11.3

EUROPE ..................................................................................................................................... 104

11.4

ASIA-PACIFIC (APAC) .................................................................................................................. 106

11.5

MIDDLE EAST AND AFRICA (MEA)................................................................................................ 109

12 COMPETITIVE LANDSCAPE ...................................................................................... 112 12.1

OVERVIEW.................................................................................................................................. 112

12.2

MARKET SHARE ANALYSIS, BPM MARKET ................................................................................... 113

12.3

COMPETITIVE SITUATION AND TRENDS ....................................................................................... 114

12.4

MERGERS AND ACQUISITIONS ................................................................................................... 114

12.5

NEW PRODUCT LAUNCHES ......................................................................................................... 117

12.6

PARTNERSHIPS, AGREEMENTS, JOINT VENTURES, AND COLLABORATIONS .................................. 118

9 sales@marketsandmarekts.com www.marketsandmarkets.com

Business Process Management Market - Global Forecast to 2019

12.7

TC 2958

EXPANSIONS.............................................................................................................................. 119

13 COMPANY PROFILES .............................................................................................. 120 13.1

INTRODUCTION .......................................................................................................................... 120

13.2

IBM ........................................................................................................................................... 121

13.3

APPIAN ...................................................................................................................................... 125

13.4

ORACLE ..................................................................................................................................... 129

13.5

PEGASYSTEMS, INC. .................................................................................................................. 133

13.6

SOFTWARE AG ............................................................................................................................ 137

13.7

EMC CORPORATION ................................................................................................................... 141

13.8

FUJITSU ..................................................................................................................................... 145

13.9

HYLAND SOFTWARE, INC. ........................................................................................................... 148

13.10

OPENTEXT, INC. .......................................................................................................................... 151

13.11

TIBCO SOFTWARE ....................................................................................................................... 154

10 sales@marketsandmarekts.com www.marketsandmarkets.com

Business Process Management Market - Global Forecast to 2019

TC 2958

LIST OF TABLES TABLE 1

BPM OVERALL MARKET SIZE AND GROWTH, 2014–2019 ($MILLION, Y-O-Y %)

28

TABLE 2

BUSINESS AGILITY AND COST EFFICIENCY OF BPM SUITES IS PROPELLING THE GROWTH OF THE BPM MARKET

41

RESISTANCE TO USE AND MISCONCEPTION ABOUT BPM SOLUTIONS AMONG END USERS ARE THE MAJOR OBSTACLES HAMPERING THE GROWTH OF THE BPM MARKET

42

INCREASING CLOUD ADOPTION AND GROWING ADOPTION IN EMERGING MARKETS PROVIDE SIGNIFICANT OPPORTUNITY FOR VENDORS IN THE BPM MARKET

44

COMPLEXITIES ARISING FROM INTEGRATION OF BPM INTO EXISTING TECHNOLOGY ARE A CHALLENGE IN THE BPM MARKET

45

TABLE 6

BPM MARKET SIZE, BY SOLUTION, 2014–2019 ($MILLION)

51

TABLE 7

PROCESS MODELING MARKET SIZE, BY END USER, 2014–2019 ($MILLION)

52

TABLE 8

PROCESS MODELING MARKET SIZE, BY VERTICAL, 2014–2019 ($MILLION)

53

TABLE 9

AUTOMATION MARKET SIZE, BY END USER, 2014–2019 ($MILLION)

54

TABLE 10

AUTOMATION MARKET SIZE, BY VERTICAL, 2014–2019 ($MILLION)

54

TABLE 11

INTEGRATION MARKET SIZE, BY END USER, 2014–2019 ($MILLION)

56

TABLE 12

INTEGRATION MARKET SIZE, BY VERTICAL, 2014–2019 ($MILLION)

56

TABLE 13

CONTENT AND DOCUMENT MANAGEMENT MARKET SIZE, BY END USER, 2014–2019 ($MILLION)

58

CONTENT AND DOCUMENT MANAGEMENT MARKET SIZE, BY VERTICAL, 2014–2019 ($MILLION)

58

MONITORING AND OPTIMIZATION MARKET SIZE, BY END USER, 2014–2019 ($MILLION)

60

MONITORING AND OPTIMIZATION MARKET SIZE, BY VERTICAL, 2014–2019 ($MILLION)

60

TABLE 17

BPM MARKET SIZE, BY DEPLOYMENT MODE, 2014–2019 ($MILLION)

64

TABLE 18

HOSTED MARKET SIZE, BY SOLUTION, 2014–2019 ($MILLION)

65

TABLE 19

HOSTED MARKET SIZE, BY END USER, 2014–2019 ($MILLION)

66

TABLE 20

ON-PREMISES MARKET SIZE, BY SOLUTION ($MILLION)

66

TABLE 21

ON-PREMISES MARKET SIZE, BY END USER, 2014–2019 ($MILLION)

67

TABLE 22

BPM MARKET SIZE, BY END USER, 2014–2019 ($MILLION)

69

TABLE 23

SMBS MARKET SIZE, BY SOLUTION, 2014–2019 ($MILLION)

70

TABLE 24

SMBS MARKET SIZE, BY VERTICAL, 2014–2019 ($MILLION)

71

TABLE 25

SMBS MARKET SIZE, BY REGION, 2014–2019 ($MILLION)

72

TABLE 26

ENTERPRISE MARKET SIZE, BY SOLUTION, 2014–2019 ($MILLION)

73

TABLE 27

ENTERPRISE MARKET SIZE, BY VERTICAL, 2014–2019 ($MILLION)

74

TABLE 3 TABLE 4 TABLE 5

TABLE 14 TABLE 15 TABLE 16

11 sales@marketsandmarekts.com www.marketsandmarkets.com

Business Process Management Market - Global Forecast to 2019

TC 2958

TABLE 28

ENTERPRISE MARKET SIZE, BY REGION, 2014–2019 ($MILLION)

74

TABLE 29

LARGE ENTERPRISE MARKET SIZE, BY SOLUTION, 2014–2019 ($MILLION)

75

TABLE 30

LARGE ENTERPRISE MARKET SIZE, BY VERTICAL, 2014–2019 ($MILLION)

75

TABLE 31

LARGE ENTERPRISE MARKET SIZE, BY REGION, 2014–2019 ($MILLION)

76

TABLE 32

BPM MARKET SIZE, BY VERTICAL, 2014–2019 ($MILLION)

78

TABLE 33

AUTOMOTIVE MARKET SIZE, BY SOLUTION, 2014–2019 ($MILLION)

79

TABLE 34

AUTOMOTIVE MARKET SIZE, BY DEPLOYMENT MODE, 2014–2019 ($MILLION)

81

TABLE 35

AUTOMOTIVE MARKET SIZE, BY REGION, 2014–2019 ($MILLION)

81

TABLE 36

BFSI MARKET SIZE, BY SOLUTION, 2014–2019 ($MILLION)

82

TABLE 37

BFSI MARKET SIZE, BY DEPLOYMENT MODE, 2014–2019 ($MILLION)

83

TABLE 38

BFSI MARKET SIZE, BY REGION, 2014–2019 ($MILLION)

83

TABLE 39

CONSUMER GOODS AND RETAIL MARKET SIZE, BY SOLUTION, 2014–2019 ($MILLION)

84

TABLE 40

CONSUMER GOODS AND RETAIL MARKET SIZE, BY DEPLOYMENT MODE, 2014–2019 ($MILLION)

85

TABLE 41

CONSUMER GOODS AND RETAIL MARKET SIZE, BY REGION, 2014–2019 ($MILLION)

85

TABLE 42

GOVERNMENT AND DEFENSE MARKET SIZE, BY SOLUTION, 2014–2019 ($MILLION)

86

TABLE 43

GOVERNMENT AND DEFENSE MARKET SIZE, BY DEPLOYMENT MODE, 2014–2019 ($MILLION)

87

TABLE 44

GOVERNMENT AND DEFENSE MARKET SIZE, BY REGION, 2014–2019 ($MILLION)

87

TABLE 45

HEALTHCARE MARKET SIZE, BY SOLUTION, 2014–2019 ($MILLION)

88

TABLE 46

HEALTHCARE MARKET SIZE, BY DEPLOYMENT MODE, 2014–2019 ($MILLION)

89

TABLE 47

HEALTHCARE MARKET SIZE, BY REGION, 2014–2019 ($MILLION)

89

TABLE 48

MANUFACTURING MARKET SIZE, BY SOLUTION, 2014–2019 ($MILLION)

90

TABLE 49

MANUFACTURING MARKET SIZE, BY DEPLOYMENT MODE, 2014–2019 ($MILLION)

91

TABLE 50

MANUFACTURING MARKET SIZE, BY REGION, 2014–2019 ($MILLION)

91

TABLE 51

IT AND TELECOM MARKET SIZE, BY SOLUTION, 2014–2019 ($MILLION)

92

TABLE 52

IT AND TELECOM MARKET SIZE, BY DEPLOYMENT MODE, 2014–2019 ($MILLION)

93

TABLE 53

IT AND TELECOM MARKET SIZE, BY REGION, 2014–2019 ($MILLION)

93

TABLE 54

TRANSPORTATION AND LOGISTICS MARKET SIZE, BY SOLUTION, 2014–2019 ($MILLION)

94

TRANSPORTATION AND LOGISTICS MARKET SIZE, BY DEPLOYMENT MODE, 2014–2019 ($MILLION)

95

TABLE 56

TRANSPORTATION AND LOGISTICS MARKET SIZE, BY REGION, 2014–2019 ($MILLION)

95

TABLE 57

OTHER VERTICALS MARKET SIZE, BY SOLUTION, 2014–2019 ($MILLION)

96

TABLE 58

OTHER VERTICALS MARKET SIZE, BY DEPLOYMENT MODE, 2014–2019 ($MILLION)

97

TABLE 59

OTHER VERTICALS MARKET SIZE, BY REGION, 2014–2019 ($MILLION)

97

TABLE 60

BPM MARKET SIZE, BY REGION, 2014–2019 ($MILLION)

100

TABLE 61

NA: BPM MARKET SIZE, BY SOLUTION, 2014–2019 ($MILLION)

101

TABLE 55

12 sales@marketsandmarekts.com www.marketsandmarkets.com

Business Process Management Market - Global Forecast to 2019

TC 2958

TABLE 62

NA: BPM MARKET SIZE, BY DEPLOYMENT MODE, 2014–2019 ($MILLION)

102

TABLE 63

NA: BPM MARKET SIZE, BY END USER, 2014–2019 ($MILLION)

102

TABLE 64

NA: BPM MARKET SIZE, BY VERTICAL, 2014–2019 ($MILLION)

102

TABLE 65

EUROPE: BPM MARKET SIZE, BY SOLUTION, 2014–2019 ($MILLION)

104

TABLE 66

EUROPE: BPM MARKET SIZE, BY DEPLOYMENT MODE, 2014–2019 ($MILLION)

105

TABLE 67

EUROPE: BPM MARKET SIZE, BY END USER, 2014–2019 ($MILLION)

105

TABLE 68

EUROPE: BPM MARKET SIZE, BY VERTICAL, 2014–2019 ($MILLION)

105

TABLE 69

APAC: BPM MARKET SIZE, BY SOLUTION, 2014–2019 ($MILLION)

106

TABLE 70

APAC: BPM MARKET SIZE, BY DEPLOYMENT MODE, 2014–2019 ($MILLION)

107

TABLE 71

APAC: BPM MARKET SIZE, BY END USER, 2014–2019 ($MILLION)

107

TABLE 72

APAC: BPM MARKET SIZE, BY VERTICAL, 2014–2019 ($MILLION)

108

TABLE 73

MEA: BPM MARKET SIZE, BY SOLUTION, 2014–2019 ($MILLION)

109

TABLE 74

MEA: BPM MARKET SIZE, BY DEPLOYMENT MODE, 2014–2019 ($MILLION)

110

TABLE 75

MEA: BPM MARKET SIZE, BY END USER, 2014–2019 ($MILLION)

110

TABLE 76

MEA: BPM MARKET SIZE, BY VERTICAL, 2014–2019 ($MILLION)

110

TABLE 77

MERGERS AND ACQUISITIONS, 2011–2014

114

TABLE 78

NEW PRODUCT LAUNCHES, 2011–2014

117

TABLE 79

PARTNERSHIPS, AGREEMENTS, JOINT VENTURES, AND COLLABORATIONS, 2011–2014

118

EXPANSIONS, 2011–2014

119

TABLE 80

13 sales@marketsandmarekts.com www.marketsandmarkets.com

Business Process Management Market - Global Forecast to 2019

TC 2958

LIST OF FIGURES FIGURE 1

GLOBAL BPM MARKET: RESEARCH METHODOLOGY

18

FIGURE 2

MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH

20

FIGURE 3

MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH

20

FIGURE 4

BREAK DOWN OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION, AND REGION

21

FIGURE 5

THE EVOLUTION OF BPM

25

FIGURE 6

NA DOMINATES THE BPM MARKET WHILE APAC PROJECTING POTENTIAL GROWTH

26

FIGURE 7

TOP THREE REVENUE SEGMENTS IN BPM MARKET

27

FIGURE 8

BPM MARKET SIZE AND GROWTH RATE, 2014–2019 ($BILLION)

29

FIGURE 9

ATTRACTIVE MARKET OPPORTUNITIES IN BPM

30

FIGURE 10

MONITORING AND OPTIMIZATION SOLUTION TO GROW AT THE FASTEST RATE AMONG THE TOP THREE SOLUTIONS IN BPM MARKET

30

FIGURE 11

REVENUE POCKETS FOR BPM MARKET PLAYERS

32

FIGURE 12

LIFECYCLE ANALYSIS, BY REGION: APAC WILL SOON ENTER IN THE EXPONENTIAL GROWTH PHASE

33

FIGURE 13

WORKFLOW MODEL: BPM

35

FIGURE 14

MARKET SEGMENTATION: BY SOLUTION

36

FIGURE 15

MARKET SEGMENTATION: BY DEPLOYMENT MODE

36

FIGURE 16

MARKET SEGMENTATION: BY END USER

36

FIGURE 17

MARKET SEGMENTATION: BY VERTICAL

38

FIGURE 18

MARKET SEGMENTATION: BY REGION

38

FIGURE 19

BUSINESS AGILITY AND COST EFFICIENCY OF BPM SUITES IS DRIVING THE BPM MARKET

39

FIGURE 20

BPM: VALUE CHAIN ANALYSIS

46

FIGURE 21

BPM: PORTER’S FIVE FORCES ANALYSIS

47

FIGURE 22

MONITORING AND OPTIMIZATION SOLUTION IS EXPECTED TO GROW THE FASTEST AT A CAGR OF XX% DURING THE FORECAST PERIOD

50

BPM MARKET SIZE IN HOSTED DEPLOYMENT MODE IS EXPECTED TO GROW THE FASTEST AT A CAGR OF XX% DURING THE FORECAST PERIOD

64

ENTERPRISES ARE EXPECTED TO GROW THE FASTEST AT A CAGR OF XX% DURING THE FORECAST PERIOD

69

AUTOMOTIVE INDUSTRY IS EXPECTED TO GROW THE FASTEST AT A CAGR OF XX% DURING THE FORECAST PERIOD

78

APAC IS EXPECTED TO GROW THE FASTEST AT A CAGR OF XX% DURING THE FORECAST PERIOD

100

FIGURE 23 FIGURE 24 FIGURE 25 FIGURE 26

14 sales@marketsandmarekts.com www.marketsandmarkets.com

Business Process Management Market - Global Forecast to 2019

FIGURE 27

TC 2958

COMPANIES ADOPTED MERGERS AND ACQUISITIONS AS THE KEY GROWTH STRATEGY TO EXPAND THEIR PRESENCE IN THE MARKET

112

FIGURE 28

BPM MARKET SHARE: BY KEY PLAYERS, 2013

113

FIGURE 29

BATTLE FOR MARKET SHARE: MERGERS AND ACQUISITION HAS BEEN THE KEY STRATEGY

114

FIGURE 30

GEOGRAPHIC REVENUE MIX OF TOP XX MARKET PLAYERS: REFERENCE

120

FIGURE 31

IBM: BUSINESS OVERVIEW

121

FIGURE 32

IBM: SWOT ANALYSIS

123

FIGURE 33

APPIAN: BUSINESS OVERVIEW

125

FIGURE 34

APPIAN: SWOT ANALYSIS

127

FIGURE 35

ORACLE: BUSINESS OVERVIEW

129

FIGURE 36

ORACLE: SWOT ANALYSIS

132

FIGURE 37

PEGASYSTEMS, INC.: BUSINESS OVERVIEW

133

FIGURE 38

PEGASYSTEMS, INC.: SWOT ANALYSIS

135

FIGURE 39

SOFTWARE AG: BUSINESS OVERVIEW

137

FIGURE 40

SOFTWARE AG, INC.: SWOT ANALYSIS

140

FIGURE 41

EMC: BUSINESS OVERVIEW

141

FIGURE 42

FUJITSU: BUSINESS OVERVIEW

145

FIGURE 43

HYLAND SOFTWARE: BUSINESS OVERVIEW

148

FIGURE 44

OPENTEXT INC.: BUSINESS OVERVIEW

151

FIGURE 45

TIBCO SOFTWARE: BUSINESS OVERVIEW

154

15 sales@marketsandmarekts.com www.marketsandmarkets.com

Business Process Management Market - Global Forecast to 2019

TC 2958

SAMPLE TABLES TABLE 1

MEA: BPM MARKET SIZE, BY DEPLOYMENT MODE, 2014–2019 ($MILLION) Deployment Mode

2012

2013

2014e

CAGR (2014–2019)

2019p

Hosted

XX

XX

XX

XX

XX

On-Premises

XX

XX

XX

XX

XX

Total

XX

XX

XX

XX

XX

Sources: Press Releases, Investor Presentations, Expert Interviews, and MarketsandMarkets Analysis

TABLE 2

MEA: BPM MARKET SIZE, BY END USER, 2014–2019 ($MILLION) End User

2012

2013

2014e

CAGR (2014–2019)

2019p

SMBs

XX

XX

XX

XX

XX

Enterprise

XX

XX

XX

XX

XX

Large Enterprises

XX

XX

XX

XX

XX

Total

XX

XX

XX

XX

XX

Sources: Press Releases, Investor Presentations, Expert Interviews, and MarketsandMarkets Analysis

16 sales@marketsandmarekts.com www.marketsandmarkets.com

Business Process Management Market - Global Forecast to 2019

TABLE 3

TC 2958

MEA: BPM MARKET SIZE, BY VERTICAL, 2014–2019 ($MILLION) Vertical

2012

2013

2014e

CAGR (2014–2019)

2019p

Automotive

XX

XX

XX

XX

XX

BFSI

XX

XX

XX

XX

XX

Consumer Goods and Retail

XX

XX

XX

XX

XX

Government and Defense

XX

XX

XX

XX

XX

Healthcare

XX

XX

XX

XX

XX

Manufacturing

XX

XX

XX

XX

XX

IT and Telecom

XX

XX

XX

XX

XX

Transportation and Logistics

XX

XX

XX

XX

XX

Others

XX

XX

XX

XX

XX

Total

XX

XX

XX

XX

XX

Sources: Press Releases, Investor Presentations, Expert Interviews, and MarketsandMarkets Analysis

17 sales@marketsandmarekts.com www.marketsandmarkets.com

Business Process Management Market - Global Forecast to 2019

TC 2958

Disclaimer: MarketsandMarkets strategic analysis services are limited publications containing valuable market information provided to a select group of customers in response to orders. Our customers acknowledge, when ordering, that MarketsandMarkets strategic analysis services are for our customers’ internal use and not for general publication or disclosure to third parties. Quantitative market information is based primarily on interviews and therefore, is subject to fluctuation.

MarketsandMarkets does not endorse any vendor, product or service depicted in its research publications.

MarketsandMarkets strategic analysis publications consist of the opinions of MarketsandMarkets' research and should not be construed as statements of fact. MarketsandMarkets disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

MarketsandMarkets takes no responsibility for any incorrect information supplied to us by manufacturers or users.

All trademarks, copyrights and other forms of intellectual property belong to their respective owners and may be protected by copyright. Under no circumstance may any of these be reproduced in any form without the prior written agreement of their owner.

No part of this strategic analysis service may be given, lent, resold or disclosed to non-customers without written permission.

Reproduction and/or transmission in any form and by any means including photocopying, mechanical, electronic, recording or otherwise, without the permission of the publisher is prohibited.

For information regarding permission, contact: Tel: 1-888-600-6441 Email:sales@marketsandmarkets.com

18 sales@marketsandmarekts.com www.marketsandmarkets.com