Enhancing Onboard Customer Experience with Innovative EPOS Solutions
P&O Ferries is one of the UK’s leading ferry operators, providing passenger and freight transportation across key routes in the North Sea, English Channel, and Irish Sea. With a rich maritime heritage spanning over 180 years, P&O Ferries operates a modern fleet of over 20 vessels, serving millions of passengers and transporting thousands of freight units annually. The company connects the UK with Ireland and mainland Europe, offering reliable, efficient, and customer-focused travel experiences, both onboard and ashore.
The Challenges
Operating within the maritime sector presents a distinctive set of logistical and technological challenges. For P&O Ferries and P&O Ferrymasters, delivering a seamless passenger experience across a multi-vessel fleet demanded more than traditional customer service—it required an advanced, integrated technology infrastructure. With a diverse customer base travelling internationally, the company needed to manage multi-currency transactions across various routes, offer fast and reliable service in both quick service restaurants and retail outlets, and maintain smooth integration between internal systems and third-party providers. Added to this was the complexity of delivering consistent service at scale across eight vessels. To meet these demands and elevate the overall passenger journey, it became clear that a robust, scalable, and maritime-specific EPoS solution was essential.
Why Tevalis
After a thorough review of available providers, P&O Ferries selected Tevalis as their EPoS technology partner, recognising our deep expertise in delivering bespoke, scalable solutions within the leisure and maritime sectors. Tevalis offered a wide range of capabilities suited to the unique challenges faced by ferry operations. This included customer-facing kiosks, which empower passengers to place orders independently within QSR and retail environments, and the TevX mPOS and Kitchen Display Screen (KDS) solutions, designed to enhance order management and support fast, flexible service. Our multi-currency functionality ensured a seamless payment experience for international travellers, while seamless integrations with platforms like IndiCater and Planet provided enhanced stock, purchasing, and payment processing capabilities. The Hardware-as-a-Service (HAAS) model also meant all fleet hardware and maintenance could be provided with no upfront capital expenditure. Additionally, with 24/7 global support, P&O Ferries was assured of continuous operational uptime across its network.
Vessels 5 and 6 took some serious team dedication, but what a result! Rolling out not just the EPOS system but also the kiosks has made a real splash with P&O Ferries guests—and the onboard crew too. The feedback has been fantastic and just the boost we needed to power toward the finish line.
- Amy Stewart, Junior Project Manager, Tevalis
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The Tevalis Solution
Tevalis delivered a comprehensive EPoS ecosystem, precisely tailored to the operational and passenger service needs of P&O Ferries. The rollout included over 100 POS and MPOS devices installed across eight vessels, accompanied by 28 customer-facing kiosks designed to boost order speed and passenger autonomy. Kitchen operations were upgraded through the use of Kitchen Display Screens (KDS), and the installation of dual currency cash drawers allowed for smooth international transactions. All these technologies were seamlessly connected via Tevalis’ cloud-based back-office modules, providing real-time visibility, central control, and data insight across the entire fleet.
Benefits
With their new maritime-optimised EPoS ecosystem in place, P&O Ferries is now well-equipped to deliver a future-proofed, enhanced onboard experience. Operational efficiency has improved significantly, enabling rapid and accurate service delivery across QSR, retail, and hospitality revenue centres. Payments are now processed with ease, thanks to comprehensive multi-currency and payment integrations. Real-time access to insightful data empowers management teams to make informed, strategic decisions, while consistent systems and integrations across the fleet allow for streamlined oversight and operational harmony. By adopting the Tevalis HAAS model, P&O Ferries also benefited from reduced capital expenditure and continued support across all onboard technology infrastructure.
