Leveraging Tevalis Solutions
EMERGING TRENDS IN HOSPITALITY TECHNOLOGY FOR 2025: LEVERAGING TEVALIS SOLUTIONS.
Leveraging Tevalis Solutions
The beginning of a new year always brings with it new ideas, new plans, and new trends. And as societal expectations and desires evolve, so must the hospitality industry evolve to remain relevant.
However, with so many tech trends popping up, how can you decide which ones to actually pay attention to?
Tevalis has over 20 years of experience in hospitality technology, and we know how to spot the trends to adopt and those to avoid.
Our technology experts have put together this guide to help you. Discover emerging 2025 trends in hospitality technology and learn more about how you can implement these with your Tevalis tech stack.
TREND #1 | STRONGER CUSTOMER RELATIONSHIPS
2025 is all about customer experience. You’re probably thinking “But it’s always been about customer experience” and you’d be correct. However, 2025 is about creating customer experiences that develop into long-lasting and deep connections.
Your customers will feel like they know you and your brand personally, while you and your marketing team actually do know them personally through the data you collect.
This means more than just %FIRSTNAME% in emails. This means utilising their purchase data to create ultra-personalised offers designed to bring them back through your doors, building loyalty and creating a future-proof relationship.
Tech Tips | CRM and ERP Integrations
Tevalis’ CRM module is an extension of your EPOS. Continuously communicating real-time data, it facilitates tailored marketing and service offerings, manages your loyalty schemes with points redeemable straight through your Tevalis POS, and emails your customers without the need for an additional platform.
CRM & ERP Integrations
Tevalis has one of the broadest partnership networks in the hospitality tech space. Our loyalty partners are thoroughly vetted, and integrations tested to ensure our clients reach their customers efficiently. These CRM and ERP integrations are proven to boost revenue by around 48% through AI algorithms and save hours of time through automated marketing campaigns.
For example, our clients BOXPARK launched a ‘black card’ scheme with Acteol, and Harvey Nichols’ loyalty scheme is integrated through Salesforce.
Customer Data
Your tech stack is continuously collecting data, whether that’s daily sales by area or variances by terminal and everything in between. By using Business Analytics, you can quickly see which areas of your business are performing well, and analyse reports such as Best Sellers and Bottom 20 Sellers Value to determine the products that appeal to your customers the most.
Learn more about CRM here
TREND #2 | CONTACTLESS & MOBILE TECHNOLOGY
While specific times vary, research states that Brits spend anywhere from 3 hours up to 4 and a half hours on their phones every day. We’re stuck to our phones, and hospitality can easily capitalise on that.
Similarly, contactless service continues to be popular after its forced implementation during COVID-19. Tech such as self-service kiosks, online reservations platforms, QR codes and order and pay technology are often favoured by customers when engaging with hospitality venues.
2025 is the year to master your contactless service. Remove lengthy processes and service bottlenecks, increase customer convenience and engagement, and ultimately boost revenue with additional revenue channels.
Tech Tips | Contactless and Mobile
We’ve offered numerous contactless and mobile solutions for years, and our tech continues to delight our clients’ customers. Designed for hospitality, by hospitality, we ensure every element in our ecosystem fits with our clients’ needs whilst future-proofing their business for other emerging trends.
Infinitely adaptable, so many areas of hospitality operations can become contactless or streamlined with mobile software. Here are some of our client community’s favourite tech solutions:
Self-Service Kiosks: Kiosks offer customers a highly convenient and contactless ordering journey. Browsing, ordering, and paying are faster, meaning queues are reduced and staff can focus on other tasks. Tevalis kiosks drive an increase of 25% in basket value compared to the industry standard of 20%.
We also provide some of our hotel clients with self-checkin kiosks. These link with CRM systems to complete the loyalty guest experience across all ordering channels and revenue generators.
Seamless Transactions: The demand for contactless payments and mobile ordering is increasing. Tevalis’ mPOS and Order & Pay solutions enable guests to order and pay via their mobile devices, enhancing convenience and safety.
Digital Check-In/Out: Mobile solutions facilitate contactless check-in and check-out processes. Tevalis’ integration capabilities allow seamless connectivity with Property Management Systems (PMS) to support digital guest services.
Learn more about mPOS here Learn more about Kiosks here
TREND #3 | BIG DATA & ANALYTICS
Precise data is and will always be a necessity for understanding and optimising business performance. However, emerging data trends focus more on customer behaviours and dynamic pricing strategies.
As costs remain high for both businesses and the public alike, consumers are increasingly searching for cost-effective F&B options and value for experience, backed by social proofing and personal preferences. And companies need to balance product pricing, stock and suppliers, and operational overheads to remain competitive.
Your analytics software isn’t giving you the analytics you need; expand your data visibility with Tevalis.
Tech Tips | Data and Analytics
Data is the key to future-proofing a business. Tevalis’ cloud-based modules not only provide precise and reliable data but are designed to give operators the necessary analytics in a clear and foolproof way.
Access your data on any device: management decisions can be made on the fly. You can set up automated reports and our in-house development team can produce tailored reports for any additional data needs.
Data-Driven Decisions: Advanced analytics provide insights into guest preferences and operational performance. Tevalis’ Business Analytics platform offers comprehensive data analysis tools, enabling data-driven strategies to enhance profitability and guest satisfaction.
Learn more about Business Analytics here
Revenue Management: Data analytics optimise pricing and inventory management. Tevalis’ Stock Management system provides real-time inventory data, supporting effective revenue management strategies.
Learn more about Stock Management here
Insights forecasting: Insights is the latest addition to our Enterprise suite, and its functionality is leading the way in big data. Sales forecasting enables operators to predict future performance and proactively adapt stock levels, staffing, and marketing efforts.
Learn more about Insights here
TREND #4 | SUSTAINABLE & GREEN TECHNOLOGIES
Did you know that in 2024, 21% of Britons were willing to spend more on products that favour sustainability?
Whilst this is not a new trend, it is evolving as more and more people become aware of greenwashing and false promises. Sourcing sustainable products and reducing carbon emissions is essential for companies to not only help the environment but to also attract and retain key audiences.
Interestingly, 25% of Gen Zs and 24% of millennials will reduce their engagement with a brand due to unsustainable practices. Improving your sustainability can open the doors to new guest demographics that could ultimately become lifelong fans.
Tech Tips | Sustainability
Tevalis makes conscious decisions to aid our clients’ sustainability efforts, so much so that we won the Green Apple Award for our commitment to green practices in 2024.
There are numerous ways to improve sustainability, and not just the obvious methods such as recycling and reducing consumption.
Your tech can play a key role in your green practices:
Green Initiative Integrations: Tevalis integrates with industry-leading sustainability platforms, helping businesses reduce their carbon footprint and promote eco-friendly practices. These integrations are automated and offer your guests additional ways to offset their carbon footprint in your venues.
Waste Reduction: The hospitality industry contributes approximately 10% of total food waste in the UK, and this amounts to a collective loss of around £682 million every year. Ensuring efficient stock management practices is essential for sustainability and will reduce the cost of wastage. Tevalis’ Stock Management module provides key functionality to track wastage, monitor suppliers, and easily manage your inventory.
Supplier Management: Choosing suppliers that operate more sustainably will ultimately contribute to your own sustainability efforts. Find locally sourced products and promote them to your customers. The Stock Management module has Supplier Management functions that enable you to consolidate and manage all suppliers in one platform.
TREND #5 | ENHANCED CONNECTIVITY & INTEGRATIONS
Your operations are only as smooth as your tech stack; fractured technology creates serious bottlenecks and wastes time. Enhanced connectivity means utilising your integrated tech stack to streamline operations at an Enterprise level: it connects the whole business management suite together, sharing critical data across platforms.
Integrating software saves significant time for management teams, whilst also simplifying enduser processes and the customer experience. Removing vast numbers of data points through integrations makes compiling key data easy. Ensure your EPOS is synced with leading thirdparty integrations for essential connectivity and efficiency.
At the endpoint, consumers continue prioritising value for experience where convenience is essential. An enhanced and connected tech stack changes how your teams interact with your customers. Unify all your systems and automate long processes so time can be better spent with your guests.
Tech Tips | Connectivity and Integrations
Having a fully connected, unified system ensures reliable and constant communication across all technologies, whether that’s EPOS and mPOS or management tools like Centralised Management. Similarly, working with just one hospitality tech provider makes problem-solving and development much easier.
Tevalis is known for its expansive integration network and strong partner relationships. We integrate our EPOS tech with software providers widely used and widely known as best-in-class. Our On-Premise tech and Enterprise tools work alongside essential integrations to provide your teams with a trusted ecosystem.
Unified Systems:
The integration of various operational systems is crucial for efficiency. Tevalis' Technology Ecosystem supports over
150 integration partners,
ensuring seamless connectivity across all aspects of hospitality operations.
Scalability: As businesses grow, scalable technology solutions are essential. Tevalis’ ecosystem design allows for easy scalability, accommodating future growth and expansion. Alongside this, we form strong technology partnerships through ongoing consultations with our clients, leveraging our powerful relationships with integration partners to solve client business challenges.
New Integrations:
Tevalis’ partnerships team is constantly aligning with new tech and new partners to further diversify our integrations network and offer more solutions to our clients. Need an integration that we don’t offer yet? Our teams can work to get this integration developed for you and you can utilise our development resources to connect to the latest hospitality systems.
TREND #6 | AUTOMATION
As we mentioned earlier, automation is a hospitality trend that simplifies operations and saves hours of time on admin. Whether that’s using AI chatbots on your website for customer queries or using tools like Business Analytics to collect and send automated reports, your back-office processes can be significantly streamlined.
Similar to the enhanced connectivity of your tech stack, implementing automation in the right areas will remove time-consuming data mining, ensuring key information is compiled swiftly and accurately. Automation can ensure reporting continuity, data formatted for better analysis, accurate and timely distribution of key data, and more.
Tech Tips | Automation
Customer Service:
Automation enhances service efficiency and consistency. Technologies such as Tevalis’ Self-Service Kiosks and integrated Kitchen Management Systems automate ordering and food preparation processes, improving service speed and accuracy.
Operational Tasks:
Automation of routine tasks frees up staff to focus on personalised guest interactions. Tevalis’ comprehensive suite of solutions automates various operational tasks, enhancing overall efficiency and improving the guest experience.
FINAL THOUGHTS
Hospitality trends emerge and disappear on a regular basis, and determining which are worth adopting into your operations can be challenging. Our technology experts have consolidated the latest trends that we think will make a difference in the industry so you can easily review your tech stack and remain competitive.
NEED MORE INFORMATION?
Tevalis has over 20 years of experience in delivering leading hospitality technology solutions to businesses around the world. We offer FREE consultations to help you achieve profitability and sustained ROI through flexible and scalable tech stacks.
By aligning with these emerging trends, Tevalis empowers hospitality businesses to enhance guest experiences, streamline operations, and achieve sustainable growth in the dynamic landscape of 2025.
DON’T JUST TAKE OUR WORD FOR IT: LEARN MORE FROM OUR CLIENT COMMUNITY!
We have a mixture of roaming machines and fixed point machines. We also have Dojo Pockets, which have been amazing. They’ve replaced waiter pad tablets in the restaurant. Now we have a much more compact version, which is just like carrying a mini till around. Everything is a lot less chunky than it used to be.
- Regent’s Park Open Air Theatre
Tevalis allows us to instantly analyse the sales as all our data is pulled through automatically in real-time including wastage and customer complimentaries. Our adminstration processes have decreased and our overall business efficiency increased.
- Napoleons Casino
Reporting for business is massive: without it, you can’t plan or structure and lead your business where you want to go. Tevalis’ reporting suite is fantastic. Not only is there a plethora of reports available, but they can also bespoke develop some for you.
- Westmorland Family
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