Provider Communications: HIPAA-compliant instant messaging

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Provider communications:

HIPAA-compliant instant messaging problem |


Problem When providers discuss private patient data, HIPAA compliance is an immediate concern. Protected Health Information (PHI) that is shared on electronic devices with short messaging services (SMS) or email platforms without HIPAA-compliant protections, put the provider and the facility at risk of privacy breaches and potentially huge f ines. This practice is more common that one might think. A survey conducted last year found that between 60% and 80% of clinical staff use texting for clinical care. The same study also found that at least 30 percent or more of staff incorrectly believes that SMS meets HIPAA security requirements.

Solution First and foremost, make sure all of your providers are not in violation of any HIPPA guidelines. Simply being unaware does not exclude a provider or a facility f rom the penalties that come with a lack of HIPAA compliance. It is also vital to have a secure, HIPAA compliant messaging service available to everyone in the organization. If everyone is using the same platform to communicate, care team collaboration is easier and patient outcomes improve. A secure, HIPAA-compliant solution such as Ready Doc™ Messaging by Intiva Health offers all of this and more.

How Ready Doc™ can help Ready Doc™ Messaging is an easy-to-use messaging solution for mobile and desktop implementation


that helps organizations improve health care team communication and collaboration while ensuring PHI requirements.


Ready Doc Messaging eliminates multiple phone calls, unanswered texts, and disruption to patients and care team members. Administrators maintain full control with a console for managing users and devices, allowing setting and enforcing of security policies, and enhancing workflows with other departments. The end result is a secure mobile communications network for your entire organization.

LEARN MORE: White Paper: How to Stay HIPAA Compliant in the Digital Age |



Ready Doc™ Credentialing allows providers (or administrators) to upload all credentialing documents in a secure, online repository. The documents can be easily accessed and shared with anyone that may need to view them. At the same time, the platform offers automated monitoring of the documents for advanced notif ications of any documents that may expire, such as medical licenses, DEA licenses, medical malpractice insurance, and every type of document your group requires.

Ready Doc™ Messaging provides HIPAA-compliant communication tools. Care teams can communicate and share protected health information (PHI) on mobile devices or desktop workstations while mitigating the risk of a compliance breach. Ready Doc Messaging also enables groups to facilitate telehealth applications.

Ready Doc™ Learning When health care providers are not managing administrative tasks, securely communicating with their care teams, or providing virtual patient care via telehealth features, they can use the exact same platform to take ACCME-accredited Continuing Medical Education courses to enhance the level of care for their patients and meet state-mandated requirements to renew licenses. |

NOW YOU’RE READY To learn how Ready Doc™ can help your facility, visit or email

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