Care & Repair Cymru
Annual Report 2012 - 2013 Older People’s Housing Champion Member of CHC Group
Industrial & Provident Society with Charitable Status Ref No 27363R
Message from the Chair and Chief Executive Looking back over the past 12 months, we have been struck by the relentless pace of new challenge and change. Care & Repair Agencies continued to see increased numbers of requests for help. The average age of clients has risen to 75 and the time and resources to find solutions for clients continued to increase, due to the complexity of problems and difficulties in finding funding. Coupled with real term reductions in grant income from Welsh Government and local government, this pressure on services demonstrates the need for us to increase the pace of our journey towards greater collaboration between Care & Repair Agencies, efficiency savings, improved partnerships with the statutory sector and third sector, and continued development of Social Enterprises to augment income to deliver our core services to older people.
Meanwhile, the House of Lords Committee on Public Service and Demographic Change conducted a review into the impact of ageing on public services. We were delighted to provide written evidence, and subsequently oral evidence to the Lords on Care & Repair’s work in Wales and how we help older people live safe, warm independent lives, while reducing demand for health and social are services.
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We have made good progress towards our stated objectives in “Building for the Future” 2011-2015.
Care & Repair Cymru has strengthened its own position on collaboration and efficiency, with the move to shared premises with Community Housing Cymru (CHC) in the Group structure. This has facilitated and strengthened our approach to shared Central Services, sharing skills on policy work, PR and communications, and our overall collaborative approach. The policy environment has been fast moving, and we have formally responded to numerous consultations including a Housing White Paper, Social Services Bill, Phase 3 of the Welsh Government’s Strategy for Older People, Public Health Bill and a further review of housing adaptations by Welsh Government (both through the Communities, Equality and Local Government Committee Inquiry, and a review by the Chris Jones Minister and his officials). Chief Executive 2
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We have made good progress towards our stated objectives in “Building for the Future” 2011-2015, which remain as relevant now as they were when the Strategy was launched. A brief high level summary of progress during the year can be seen elsewhere in this report.
The year ahead 2013/14 promises to be a tough year, but one we look forward to with relish, confident in our ability to tackle the difficult challenges ahead. Our internal focus will be on developing and expanding our collaboration with CHC and the Centre for Regeneration Excellence Wales (CREW) in the Group structure, and to start doing detailed work to develop a CRC trading arm/social enterprise. Externally we will continue to build on the increased partnership working that has taken place this year with Age Alliance Wales, the Welsh Re-ablement Alliance and the Older People’s Commissioner to make sure that we raise the profile of housing problems faced by older people. We will work even harder in the policy environment to ensure that Care & Repair’s relevance to housing adaptations, tackling disrepair, falls prevention, energy efficiency and affordable warmth is clearly articulated and understood. On housing adaptations in particular, we will work to ensure that Care & Repair continues to be a key delivery agent and that our call for expanding Rapid Response Adaptations and making Independent Living Grants an annual programme is heard. We will also increase our efforts to robustly make the case for our preventative services, and how our work reduces demand in the NHS and Social Care. By doing this, we will aim to minimise or prevent cuts to our revenue grant funding with the simple message that this would be false economy and would only shunt demand and costs onto the NHS and Social Services.
We are grateful for the commitment and hard work of our staff, and the direction of our Board of Trustees in helping us achieve what we have during 2012/13, and their hard work will once again be needed next year to help us deliver our objectives, which ultimately will lead to us continuing to improve housing conditions for many thousands of older people for many years to come. We are also grateful to all stakeholders, partners and funders, and in particular staff in the Welsh Government for their continued support of Care & Repair Cymru and Care & Repair across Wales.
Care & Repair Cymru
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2013/14 promises to be a tough year, but one we look forward to with relish, confident in our ability to tackle the difficult challenges ahead.
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David Lewis Chair OLDER PEOPLE’S HOUSING CHAMPION
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Our Achievements in 2012/13 “BUILDING FOR THE FUTURE” We have made good progress towards our stated objectives in “Building for the Future” 2011-2015, which remains as relevant now as they were when the Strategy was launched. Some highlights include:
Strategic Goal 1: To work towards achieving financial sustainability in every Agency at a time of acute economic and demographic challenge.
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• 2 members of CRC staff and 17 from Care & Repair Agencies attended the Leadership 4 Social Enterprise course at Cardiff Metropolitan University • Agencies have continued to explore and make progress in setting up and/or growing Social Enterprises.
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Strategic Goal 2:
To improve the evidence base of the value of Care & Repair services through high quality data collection and reporting, robust research and focussed intelligence gathering. • Continued discussion and specification of the SAIL project with Swansea University to increase quality of evidence of Health outcomes from Care & Repair services • Development of the PHD research project with Swansea University on impact of Care & Repair casework services • Client outcomes project to obtain information and report consistently on client experience of Care & Repair services • Publication of “No Place Like your Own Home” impact report on Care & Repair services • Continued CARIS database development and use.
Strategic Goal 3: To engage with national policy agendas and provide innovative ideas that help improve quality of services and value for money for housing, health, social care and fuel poverty policy objectives.
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• Development of proposals for ECO and Green Deal services across Wales • Forefront of providing evidence for WG Home Adaptations review • Further £1m ILG programme awarded and delivered in 2012/13 • Loans proposal paper provided to WG, with ongoing discussions on Care & Repair involvement.
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Strategic Goal 4: To develop our workforce skills and capacity to deliver high quality housing services to older persons across Wales.
• Leadership4Social Enterprise course • Worked towards IIP gold for CRC as part of CHC Group, and continued discussions and progress toward all 22 Agencies becoming IIP accredited • Identification of resources to train 12 Care & Repair staff to become accredited assessors for ECO and Green Deal • Delivery of Networks and training.
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Strategic Goal 5:
To strengthen our brand and public awareness, and increase quality and consistency of approach - bespoke, tailored solutions to housing problems faced by older persons. • Coverage of Care & Repair continued to grow across all media outlets with 19 positive stories covered by the likes of BBC Radio Wales/Cymru, Western Mail Inside Housing & ITV Wales etc. • In October we celebrated RRAPs 10th Birthday which allowed us to raise the Care & Repair profile with politicians, stakeholders and the general public • Our annual conference was again very well attended by stakeholder and speakers included the Older People’s Commissioner and the Minister for Housing & Regeneration. The conference coincided with good media coverage allowing us to communicate our key messages around independent living. During the course of the year we have continued to strengthen existing relationships and also work on building new relationships with service users, key staleholders and politicians to highlight the range of services we offer to ensure older people can remain living independently at home for longer.
Advising and Influencing We attended: • Cross Party Group ageing and Older People where our CEO spoke about C&R Housing role in re-ablement • the House of Lords in London where we highlighted the work of Care & Repair, health benefits of good housing and quick adaptations; and our desire to see the NHS play a bigger role in funding older people's housing services • Communities, Equality and Local Government Committee to give evidence into housing adaptations OLDER PEOPLE’S HOUSING CHAMPION
Following this the Committee recommended that the Welsh Government should expand the Rapid Response Adaptation Programme (RRAP), continue to fund and potentially extend the Independent Living Grant (ILG) Programme and explore whether contributions from health and social care budgets to home adaptations are appropriate, so as to improve outcomes for patients • The National Partnership Forum ministerial advisory group, where our CEO represents Age Alliance Wales. 5
Events We exhibited at the National Eisteddfod in the Vale of Glamorgan in August 2012. Visitors were invited to view our home hazards house and display of small adaptations which gave an opportunity to identify the possible hazards faced in the home and that of older relatives.
Our Conference entitled ‘All Our Tomorrow’s’ looked at the future for people growing old in Wales, the range of policy challenges and what more we need to do to make Wales a better place to grow old in the future. Huw Lewis AM, Minister for Housing, Regeneration and Heritage gave the opening key note speech which emphasised the importance of the work undertaken by Care & Repair to the Welsh Government’s ambitions for older people.
New Activity We continue to look at new ways of generating income in order to help sustain our services. In 2012-13 we • organised the Welsh Government’s Housing Adaptations Conference “Homes for Wales: Transforming Housing Adaptations” event which brought together a wide range of stakeholders and was an opportunity to debate how improvements can be made to the housing adaptation system in Wales. The day offered the opportunity for the main participants in housing adaptations in Wales to consider ways in which the existing system could be improved • launched our commercial membership which gives members a number of opportunities to engage with us and the wider Care & Repair Movement throughout Wales, at the same time as contributing to our work in helping improve living conditions of vulnerable older people
Commercial Membership
During the conference we launched ‘There’s no place like your own Home’, which highlights the work of Care & Repair and the impact and outcomes it achieves for older people in Wales. The report also discusses C&R’s relevance and value to Social Care and NHS services in terms of cost effectiveness and how our work contributes to Welsh Government, Local Government and Health policy objectives.
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• held our first Charity Golf day at Machynys Golf Club Llanelli. 16 teams attended what was a very successful day in terms of networking, and generating income to help deliver our services.
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Our Agencies During such difficult economic times, with public service budgets under severe pressure, there are many reasons why we must make every visit count. First and foremost for our clients. Last year our agencies visited 29,471 clients which gave our caseworks and technical officers an opportunity to discuss with older people what their concerns are and were able to take action, either directly through Care & Repair’s services, or in partnership with others who can help.
During their visits our agencies • Carried out 11,238 adaptation and repair jobs which assisted in the reduction of falls • Helped 1,628 Clients with energy efficiency work • Helped 607 clients claim £2,207,918 in unclaimed benefits • Carried out 4,867 improvements to home safety and security • Completed 15,616 jobs under the RRAP which prevented 11,282 people from entering hospital and allowed 4,334 to be safely discharge from hospital
Case Study Mr King is an ex-coal miner, and has a number of health conditions associated with the occupation. He is very unsteady on his feet and had fallen getting out of the bath, he was unable to get up stairs and was having to sleep in the living room and bathe in the kitchen. They came to Care
In January 2013 we were delighted to have received an additional £1million to help older people remain living independently at home. The Independent Living Grant first awarded in 2012, assists in the effective targeting of mid level adaptations for older people. This additional money assisted 219 older people with quick adaptations with the average age of the client being 75-84. Care & Repair Agencies in Wales • Blaenau Gwent • Bridgend • Caerphilly • Cardiff • Carmarthenshire • Ceredigion • Conwy • Denbighshire • Flintshire • Gwynedd • Merthyr • Monmouthshire • Neath Port Talbot • Newport • Pembrokeshire • Powys • Rhondda Cynon Taf • Swansea • Torfaen • Vale of Glamorgan • Wrexham • Ynys Môn
and Repair because they didn’t know how to get the adaptation needed to allow Mr King to live independently in his own home. Through the Independent Living Grant, Mr King was able to have a stair lift fitted, an adapted shower cubicle and a lower front-door step. They now have easier access to their property and Mr King can now bathe independently of his wife.
The Rapid Response Adaptations Programme celebrated its 10th Birthday in October 2012. The programme which prevents admissions to hospital and speeds up hospital discharge is funded by Welsh Government and delivered by Care & Repair in partnership with the NHS and Local Government. It has helped over 100,000 older people in Wales and saved £101 million over 10 years.
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Group Activities Care & Repair Cymru is proud to be part of Community Housing Cymru Group. Together we work to raise awareness and strengthen the links between housing, care and regeneration.
Care & Repair Cymru
During 2012-2013 we ...
OUR Group Values - I.C.A.R.E As a Group we have a core set of values which define who we are. They guide our actions and behaviour, they influence the way we work with each other – and the way we serve our clients and engage with our communities.
I N N O VAT I V E C O L L A B O R AT I V E A C C O U N TA B L E RESPECTFUL EMPOWERING
... moved to our new group office in May 2012. We held an official launch in June which was opened by Huw Lewis, Minister for Housing and Regeneration, and we commissioned Gillian Clarke National Poet for Wales to write and recite a poem for us called ‘Not much to ask’.
Huw Lewis AM
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... launched our Group blog which is another tool to communicate and highlight the work of the movement and the links between Housing, care and regeneration. In addition to posts from staff and our board, we’ll be publishing blogs from Agencies and stakeholders to generate discussions about the work of the movement in Wales.
... launched the Under One Roof site in June 2012. The site is a CHC Group project which aims to promote and aid local lobbying and to strengthen the voice of not-for-profit housing, care and regeneration.
In aid of Macmillan Cancer support we held a coffee morning and cake competition which raised £130. Our local Greggs bakery sponsored the event and came along to judge the winning cake.
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Our People Our people are at the heart of our business. They are our greatest asset and are essential to our success. As an Investors in People organisation we are committed to developing our employees and providing an environment which motivates them to learn, grow and stay. Our learning and development strategy has always included a balance of workplace based experience, personal development support and feedback, as well as more structured training programmes to build employees’ skills and encourage collaboration and networking with their colleagues across the Group.
Care & Repair Cymru Staff Chris Jones Phillipa Knowles Steve Evans Edwina O’Hart Neil Williams Vera Brinkworth Sharon Williams Heather Dungey Kennedy Dosomah Louise Parry Claire Clarke Rachel Gingell Hugh Holiday Carys Welsh Gwenan Jones
Evelyn McFarland Sheila Guy Anne Pash Clair Houston
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Chief Executive Director of Central Services Group Head of Finance & IT Head of Communications Head of Agency Performance & Funding Head of Learning & Enterprise Head of Agency Services Senior Governance Officer Agency Performance & Funding Officer Corporate Services Officer Finance Officer Policy & Research Officer Briefing & Support Officer External Affairs Co-ordinator Agency Performance & Funding Administrator (p/t) Until May 2012 External Affairs co-ordinator (p/t) Until May 2012 Agency Information Officer Housekeeper Until May 2012 Events and Training Administrator From September 2012 Agency Performance & Funding Administrator From September 2012
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Our Governance
Care & Repair Cymru
Our Board of Trustees comprises 15 members (8 appointed by CHC* and 7 elected) and 5 co-opted members, from across local government, academic institutions, voluntary organisations, housing associations and individual members. Board is responsible for managing the business affairs of Care & Repair Cymru in setting policy, planning, setting targets/monitoring performance, financial control and legal responsibilities.
Our members are committed to values, objectives and principles of the organisation and with their wide range of skills and experience give their free time to helping us to shape the future direction of the organisation.
Members who served during the year to March 31st 2013 are listed below. Board Members: Chair Vice Chair Vice Chair Treasurer
Co opted Members
Observers
David Lewis Doiran Jones Walis George Peter Maggs David Scott Sharon Mainwaring Nancy Davies Carol Morgan Michelle Wales Christine Court Lorraine Morgan Rachel Rowlands Glenn Bowen Ruth Crowder
Individual Melin Homes Cymdeithas Tai Eryri Pembrokeshire Housing Association Individual Individual Individual Caerphilly Care & Repair Shelter Cymru Individual Open University in Wales Age Concern Morgannwg Wales Co-op Centre Individual
Simon Inkson Catherine Thomas Shan Lloyd Williams Ruth Crowder Jonathan Willis
Individual Individual Cyngor Anglesey Individual Individual
Huw McLean Kenyon Williams Sue Finch Alyn Williams Mike Jones Eurwen Edwards (Honorary) Brendon Hilbourne
Welsh Government Society of Directors of Public Protection Wales Welsh Local Government Association Welsh Government Newport City Council
Until September 2012
From September 2012
Until September 2012
Individual Individual
*In the Group structure with Community Housing Cymru, CHC appointments are made with the aim of ensuring that the breadth of knowledge and experience needed by CRC Board is maintained. CHC appoint 6 members, and retain 2 vacancies.
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Our Finances Balance Sheet Fixed Assets Current Assets
Current Liabilities Provision for Liabilities Net Assets
2013
2012
37,372 264,095 301,467
35,949 321,810 357,759
-135,335 £166,132
-176,499 -28,000 153,260
59 114,389 51,684 £ 166,132
59 113,192 40,009 £ 153,260
How this was created: Share Capital Income & Expenditure account Designated Reserve 0% 14% 0% 2% 1%
24%
Care & Repair Cymru Expenditure 2012-2013
59%
Direct Expenditure £203,132* Staff Training £10,583 Personnel & Recruitment £3,160 Meeting Costs & AGM £1,966
Staff Costs £508,034 Travel & Subsistence £17,699 Office Overheads £113,193 *This does not include £1m received from Welsh Government for Independent Living Grant (ILG) which was distributed to Agencies.
Statement by the auditors The above information is taken from the full financial statements of Care & Repair Cymru for the year ended 31 March 2013, approved by the Board of Management on 23 July 2013 and is ready for submission to the Registrar of Friendly Societies. The auditors, Broomfield and Alexander, whose opinion was unqualified have confirmed that this summary is consistent with the full report which is available from the Society Secretary on request.
Our Future Care & Repair is committed to helping older people in Wales remain living independently in their own homes.
Our Vision is that: All older people shall live in homes that enhance their quality of life.
Our Mission: The Care & Repair Movement in Wales exists to ensure that all older people in Wales receive high quality, bespoke housing services to enhance their quality of life. 12
To find out more about the Care & Repair movement In Wales contact our main office or your local agency by calling 0300 111 3333. National Office 2 Ocean Way, Cardiff, CF24 5TG Tel 029 2067 4830 Fax 029 2067 4801 Email enquiries@careandrepair.org.uk Website www.careandrepair.org.uk North Wales Office Unit 6b, Llys Onnen, Parc Menai, Bangor, Gwynedd, LL57 4DF Tel 01248 671880 W W W. C A R E A N D R E PA I R . O R G . U K