Performance actions and measures 2013 to 2014
We will set annual performance priorities (APP), which will contain measures that will help us to understand our overall performance and the actions we must take to meet our priorities. Actions Find homes
Manage tenancies
Maintain homes
Support communities
“Find the right homes to meet the needs of new and existing residents.”
“Make sure our residents keep their tenancies for as long as they need them.”
“Maintain properties and their surroundings to the right level of quality, and fix repairs first time, on time.”
“Help create and support safe and vibrant communities”
Business support
“Support service delivery and improvement”
The table below shows the measures that will help us and others to assess how we are performing. Measures Find homes
Manage tenancies
Maintain homes
Homes occupied
More than 98%
Customer enquiries dealt with first time
More than 80%
Repairs right first time
More than 85%
Turnover rate
7.5%
Satisfaction with overall service
More than 85%
Repair times (from being reported to being carried out)
More than 90%
Rent arrears
6%
Satisfaction More with reported than repairs 85%
Average time 18 taken to days re-let homes
www.newportcityhomes.com
Support communities Satisfaction with neighbourhood as a place to live
More than 85%
Business support Loan covenant terms met
All
Staff sickness absence
5.5%
Staff turnover 5%
10