Mi Support Assurance Mi Support Assurance offers a single point of contact for all incident and case management as well as real-time access to skilled unified collaboration and audio visual specialists 24 hours per day, 5 days per week. In addition, Mi Support Assurance customers are entitled to access our extensive knowledge base, training sessions. Get next day shipping of faulty equipment covered under their Mi Support Assurance Service Level Agreement (SLA). Clients with Mi Support Assurance will receive a guaranteed faster resolution when things go wrong and an on-demand support service to maintain continuity of their operations. 37