Visitor leaflet welcome to london

Visitor information

Welcome to London

Your guide to getting around central London on public transport and making the most of your visit. tfl.gov.uk/visitinglondon Tube and central London bus maps inside #LondonIsOpen

Welcome to London

Paying for your travel

Public transport is the best way to get around London and discover all that the city has to offer. This guide will help you plan how to get around the Capital on public transport.

There are different ways to pay for your travel. For most people, pay as you go paying for the trips you make - with a contactless payment card, an Oyster card or a Visitor Oyster card, is the best option as it offers value, flexibility and convenience.

If you have just arrived at an airport and are looking for ways to get to central London, go to page 11 in this guide.

Getting around London

London’s transport system is iconic. With its world famous Underground (Tube) and iconic red buses, travelling around the Capital is an experience in itself. But London is much more than just the Tube or the bus; our vast network of transport services includes:

Contactless payment cards

If your credit, debit, charge card or wearable device has the contactless symbol above you can use it for pay as you go travel on London’s public transport. Android Pay and Apple Pay are also accepted.

Benefits of contactless • It’s quick and easy – there’s no need to queue to buy a ticket

Night Tube Night Tube services run on the Jubilee, Victoria and most of the Central and Northern lines all night on Fridays and Saturdays.

Night services on the Piccadilly line will start running from 16 December 2016.

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• It offers great value – pay as you go with contactless is better value than buying a single ticket and you can benefit from both daily and weekly capping (see page 5) • 14 million people have used contactless to travel in London – including customers from over 90 countries Overseas transaction fees or charges may apply for non-UK cards. This will be one charge per day, not each time you travel.

Please check with your card issuer.

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Oyster card

Benefits of Oyster • It offers great value – pay as you go with daily capping (see below) is better value than buying a single ticket • It’s convenient – you can add a season ticket to your card, which can save you time and money if you are staying for a week or longer and using public transport every day

If you don’t have a contactless payment card, you can get an Oyster card. You pay a £5 deposit (refundable) then add pay as you go credit or a season ticket to pay for your journeys.

You can get an Oyster card from: • Ticket machines at Tube, London Overground, TfL Rail and some National Rail stations • Over 4,000 local shops in London, known as Oyster Ticket Stops.

Visit tfl.gov.uk/maps/oyster-ticket-stops to find your nearest one • TfL Visitor Centres (see page 15)

Top tip The amount of pay as you go credit you need on your Oyster card depends on where and how much you travel. As a guide, for unlimited journeys within Zones 1 & 2, we recommend £15 for 2 days and £30 for 4 days. You can always top up your credit if you run out.

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Refund of unused credit on your Oyster card The pay as you go credit on your Oyster card never expires, so you can keep your card for your next visit to London. But, if you do want a refund before you leave, you can use a ticket machine in any Tube station.

We’ll refund the £5 deposit and up to £10 of unused credit (after 48 hours of using the card for the first time).

Fare zones in London London’s rail network is divided into nine zones. On Tube, DLR, London Overground, TfL Rail and most National Rail services, your fare will depend on which zones you travel in.

What is ‘capping’?

Capping allows you to make a number of journeys in a single day or week, but limits the amount you pay for your travel.

It is calculated automatically based on the zones you travel in and the type of transport you use (rail, bus, and tram).

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Visitor Oyster card On Tube, DLR, London Overground, TfL Rail, Emirates Air Line cable car* and National Rail services: touch your card on the yellow card readers at the gates when you start and when you finish your journey.

Always touch in and out with the same card.

Only available to buy before arriving in London. Get yours at visitorshop.tfl.gov.uk or visitbritainshop.com As with Oyster, you can also get unused pay as you go credit refunded before you leave, although we recommend keeping it for your next visit to London, as the credit doesn’t expire.

Top tip Don’t forget to enjoy the special offers available for Visitor Oyster card customers in restaurants, shops, museums, galleries and entertainment venues in London.

How to use your contactless or Oyster card On buses and trams: only touch your card on the reader at the start of your journey.

Touch the reader when you board a bus.

Touch the reader on the platform before you board a tram.

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On the River Bus*: touch your card on the reader when asked to board by a member of staff. Touch again at the end of your journey or if you change boats. You can also use pay as you go credit on your Oyster card to buy tickets for Thames River Services and Circular Cruise Westminster services – just present your card at the ticket office.

Travelling with children

Children under 11 travel free on buses and trams. Up to four children under 11 also travel free on Tube, DLR, London Overground, TfL Rail and some National Rail services when they are with a fare-paying adult, excluding those using Group Day Travelcards.

If you’re travelling with children aged 11-15, you can ask a member of staff to set a Young Visitor discount on an Oyster card, allowing them to pay as you go at half-adult rate for up to 14 days. Staff can do this at most Tube stations, TfL Rail ticket offices, Visitor Centres (excluding Gatwick) or Victoria National Rail station ticket office. *Please note that pay as you go journeys made on Emirates Air Line cable car and Thames Clippers River Bus services do not count towards capping.

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Travel tips

Travel differently

Travel outside of the busiest times

Unique travel experiences to make your London trip unforgettable and fun!

The busiest times to travel in London are between 08:00-09:00 and 17:30-18:30, Monday to Friday. If you are able to travel outside of these times, you could enjoy a quicker and more comfortable journey, especially if you’re carrying heavy luggage, a rucksack, or travelling in a group.

Stand on the right on the escalators

Always stand on the right when using the escalators at Tube stations. Once you get onto the platform, always stand behind the yellow line and move along the platform where more space is available.

Walk for a great way to see the city

Walking in London is a great way to get around. Look out for our blue and yellow street signs and maps – they give you useful information about the local area including key landmarks.

Santander Cycles

London’s self-service, bike-sharing scheme.

You only need a credit or debit card to get started. It costs £2 to access the bikes for 24h, with the first 30 minutes of each journey included. Journeys over 30 minutes have additional charges.

Enjoy the views on an iconic red bus Travelling by bus is one of the best ways to explore London. The new Hopper fare allows you to make two bus journeys for £1.50 within one hour of first touching your Oyster or contactless card.

Discover London on two wheels Cycling around London is a great way to see the sights. With new routes opening, like cycle superhighways, touring around the city on two wheels has never been easier.

Find safety advice at tfl.gov.uk/safetytips 8

River Bus and River Tours

A relaxing way to see the sights. The River Bus is a great alternative to the Tube or bus, while River Tours offer a variety of experiences from trips with commentary to high speed adventure. You can use your contactless or Oyster card to pay as you go on the River Bus. 9

Getting to/from the airport Heathrow Airport How to get there Heathrow has three London Underground stations, Heathrow Terminals 2 & 3, Heathrow Terminal 4 and Heathrow Terminal 5.

Travelling by Tube is an easy way to get to/from the airport on public transport.

Heathrow Airport is in Zone 6.

Journey time: 50 minutes

Emirates Air Line cable car

A unique way to see the city from heights of almost 100m above the Thames. Only 15 minutes from central London. Book online for advanced tickets. Discounts are available with contactless or Oyster cards.

Adult fares (Zones 1-6) • Pay as you go peak: £5.10 – Monday to Friday 06:30-09:30 and 16:00-19:00 • Pay as you go off-peak: £3.10 – All other times including public holidays First and last services From the airport to central London • From Heathrow Terminal 4 – First/last train: 05:02/23:55 (05:46/23:15 on Sunday).

All trains stop at Terminals 2 & 3.

From central London to the airport • From King’s Cross St. Pancras – First/last train: 05:39/00:24 (06:57/23:30 on Sunday).

Journey time: 54 minutes

Taxi (black cabs)

Get around the city in one of London’s iconic black taxi cabs. Hail a taxi on the street when the yellow ‘Taxi’ sign is illuminated. You can now use your credit or debit card to pay for your ride.

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• From Piccadilly Circus – First/last train: 05:47/00:32 (07:05/23:38 on Sunday).

Journey time: 46 minutes • From Earl’s Court – First/last train: 05:58/00:43 (07:39/23:49 on Sunday).

Journey time: 36 minutes

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Other ways to travel to/from Heathrow Airport • Taxi (black cab) or minicab to/from central London.

Journey time: 30-60 minutes • Heathrow Connect trains to/from Paddington station.

Journey time: 25 minutes • Heathrow Express trains to/from Paddington station.

Journey time: 15 minutes • National Express coaches to/from Victoria Coach Station.

Journey time: 50-60 minutes

London City Airport How to get there London City Airport has a DLR station and it’s in Zone 3.

Gatwick Airport • Gatwick Express trains to/from London Victoria station.

Journey time: 30 minutes • Southern trains to/from London Victoria station.

Journey time: 40 minutes • Thameslink trains to/from London Bridge station.

Journey time: 30 minutes • National Express coaches to/from Victoria Coach Station.

Journey time: 65-95 minutes • easyBus coaches to/from Earls Court/ West Brompton.

Journey time: 65 minutes

Luton Airport

Adult fares (Zone 1-3) • Pay as you go peak: £3.30 – Monday to Friday 06:30-09:30 and 16:00-19:00

• East Midlands trains to/from St. Pancras station.

Journey time: 30 minutes

• Pay as you go off-peak: £2.80 – All other times including public holidays

• Thameslink trains to/from London Bridge station.

Journey time: 40 minutes

First and last services • From Bank Tube station – First/last train: 05:33/00:33 (07:03/23:33 on Sunday).

Journey time: 21 minutes • From London City Airport – First/last train: 05:37/00:17 (07:07/23:07 on Sunday).

Journey time: 22 minutes

• National Express coaches to/from Victoria Coach Station.

Journey time: 70 minutes • Green Line coaches to/from Victoria Coach Station.

Journey time: 90 minutes • easyBus coaches to/from Baker Street.

Journey time: from 60 minutes

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Visitor Centres Stansted Airport • Stansted Express trains to/from Liverpool Street station.

Journey time: from 45 minutes

At our Visitor Centres you can get: • Assistance with planning your journey and your visit to London

• Abellio Greater Anglia trains to/from Liverpool Street station.

Journey time: from 80 minutes

• Tickets for travel on TfL services, including Oyster cards

• National Express coaches to/from Liverpool Street station, Stratford station and Victoria Coach Station.

Journey time: 50-90 minutes

• Tickets for London attractions; including sightseeing tours and theatre tickets

• Terravision coaches to/from Victoria Coach Station, Liverpool Street station and Stratford station.

Journey time: 50-75 minutes

Exact opening hours vary but most of our central London centres are open between 08:30 and 18:00 (Piccadilly Circus between 09:00 and 16:00).

• easyBus coaches to/from Baker Street.

Journey time: from 70 minutes • Stansted Citylink coaches to/from King’s Cross station.

Journey time: from 75 minutes

Southend Airport • Abellio Greater Anglia trains to/from Liverpool Street station and from Stratford station.

Journey time: 53 minutes from Liverpool Street/44 minutes from Stratford

Victoria Coach Station (VCS) VCS is a 10 minute walk from Victoria Underground and National Rail Station.

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• Tickets for airport connections

• London Transport Museum tickets and TfL souvenirs

TfL Visitor Centres locations 1. Victoria National Rail station 2. King’s Cross St. Pancras Tube station 3. Piccadilly Circus Tube station 4. Liverpool Street Tube station 5. Paddington National Rail station 6. Euston National Rail station 7. Gatwick Airport North and South Terminals arrival halls 8. Heathrow Terminals 2 & 3 Tube station You can also find visitor information at the Tourist Information Centres in Greenwich and in the City of London.

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Tube map

9

Chesham

8

7

Chalfont & Latimer

Watford Junction

Chorleywood

Bushey

Croxley

Carpenders Park Moor Park Northwood

West Ruislip Ruislip Manor Uxbridge

Ickenham

Kenton

Harrowon-the-Hill

Brent Cross

Northwick Park

West Harrow

Golders Green

South Kenton

South Harrow

Neasden

Wembley Park

North Wembley

South Ruislip

Willesden Green

Stonebridge Park Harlesden

Kensal Rise

Willesden Junction

Sudbury Town

Kilburn Brondesbury Park

Queen’s Park

Greenford

Kilburn Park Maida Vale

Perivale

Kilburn High Road Paddington

Royal Oak

Park Royal

Latimer Road

North Ealing Ealing Broadway

6 5 4 3

North Acton

West Acton

South Ealing

Northfields Chiswick Park Boston Manor Osterley

Turnham Stamford Ravenscourt Park Brook Green

Hounslow East Hounslow Central

Kew Gardens

Hounslow West Heathrow Terminals 2 & 3

Heathrow Terminal 5

West Kensington

South Kensington

Earl’s Court

Victoria

2

Fulham Broadway Parsons Green

Imperial Wharf

District Hammersmith & City Jubilee Metropolitan Northern Piccadilly

London Overground TfL Rail

Tower Gateway

2

Southwark Borough

Lambeth North

3

East Putney

Clapham Junction

Kennington

Wandsworth Road

Oval

Victoria Waterloo & City DLR Emirates Air Line cable car (Special fares apply) London Overground TfL Rail London Trams District open at weekends and on some public holidays

Step-free access from street to platform

3

Tooting Bec

Airport

Tooting Broadway

Merton Park

Colliers Wood

Victoria Coach Station

Check online for rail replacement bus information

Brentwood to Shenfield No service from early January until late May 2017.

Check online for rail replacement bus information.

Services for these stations are subject to variation. Please search ‘TfL stations’ for full details.

4

Morden

Morden Road

Phipps Bridge

Belgrave Walk

Mitcham

Mitcham Junction

Beddington Lane

Therapia Lane

Ampere Way

Waddon Marsh

Wandle Park

4

Plaistow Bromleyby-Bow

West Ham

3

Star Lane Canning Town

Royal Victoria

East India

Custom House for ExCeL

Emirates Royal Docks

North Greenwich

Prince Regent Royal Albert Beckton Park

Emirates Greenwich Peninsula

Pontoon Dock

Cyprus

London City Airport

Gallions Reach Beckton

King George V

Mudchute

Greenwich

New Cross

Deptford Bridge Elverson Road

Forest Hill

3

Norwood Junction

Avenue Road

4

Wellesley Road George Street

Elmers End Arena

London Trams fare zone

Woodside Blackhorse Lane Lebanon Road East Croydon

Beckenham Junction

Harrington Road

West Croydon

Church Street

4

Beckenham Road

Birkbeck

Penge West

Centrale

Woolwich Arsenal

Lewisham

Sydenham

5

Reeves Corner

Upton Park

Island Gardens

Crystal Palace

South Wimbledon

Emirates Air Line cable car

Gospel Oak to Barking No service until February 2017.

5

Barking East Ham

Abbey Road

Crossharbour

Anerley

Balham

National Rail

Riverboat services

3

Brixton

Clapham South

Becontree Upney

West Silvertown

Honor Oak Park

Clapham Common

Dundonald Road

Pudding Mill Lane

Blackwall

Heron Quays

Surrey Quays

6

Dagenham East

Maryland

Poplar

Brockley

Denmark Hill

Elm Park

Woodgrange Park

Forest Gate

South Quay

Peckham Rye

Clapham North

Interchange stations Step-free access from street to train

Stockwell

2

Hornchurch

Manor Park

Wanstead Park Leyton

Canary Wharf

New Cross Gate

Elephant & Castle

Southfields Wimbledon Park

Upminster Bridge

Ilford

Stratford

Cutty Sark for Maritime Greenwich

Queens Road Peckham

Vauxhall

Upminster

Seven Kings

West India Quay

Canada Water

Bermondsey

Goodmayes

Gants Hill

Leytonstone

2/3

All Saints

Westferry

Rotherhithe London Bridge

Wanstead

Emerson Park

Chadwell Heath

Newbury Park

Redbridge

Stratford High Street

Bow Church

Devons Road

Wapping

Barkingside

Bow Road

Langdon Park

River Thames

Embankment

1

Pimlico

2

Shadwell

Tower Hill

Temple

Westminster

Clapham High Street

Circle

Blackfriars

Mile End

Limehouse

Fenchurch Street

West Brompton

Wimbledon

Central

Monument

Aldgate

Leytonstone High Road

2

Stepney Green

Whitechapel

4 3

Romford

Fairlop

Snaresbrook

Hackney Wick

Putney Bridge

Heathrow Terminal 4

Bakerloo

St. Paul’s Cannon Street

St. James’s Park

Sloane Square

1

Bank

Mansion House

Charing Cross

Aldgate East

Liverpool Street

Chancery Lane

Waterloo

Richmond

Hatton Cross

Piccadilly Circus

Knightsbridge Gloucester Road

Shoreditch High Street

Barbican

Leicester Square

Cambridge Heath Bethnal Green Bethnal Green

Farringdon

Covent Garden

Hyde Park Corner

Hoxton

Harold Wood Gidea Park

Dagenham Heathway

Homerton

Haggerston

Brentwood

Hainault

South Woodford

Stratford International

Hackney Central

Canonbury

Old Street

Holborn

Green Park

Clapton

London Fields

Moorgate Tottenham Court Road

Lancaster Gate

St. James Street

Rectory Road

Dalston Junction

Russell Square Goodge Street

Leyton Midland Road

Shenfield

Chigwell

Walthamstow Central

Walthamstow Queen’s Road

Stoke Newington

Dalston Kingsland

King’s Cross St. Pancras

Euston Square

Oxford Circus

High Street Kensington

Barons Court

Hammersmith

Gunnersbury

Queensway

Kensington (Olympia)

Goldhawk Road

Acton Town

Notting Hill Gate

Holland Park

Wood Lane

Bond Street

Blackhorse Road

Hackney Downs

Caledonian Road & Barnsbury

Angel

Regent’s Park

Marble Arch

Shepherd’s Bush

Shepherd’s Bush Market

Acton Central

Ealing Common

South Acton

White City

Mornington Crescent

Warren Street

1

Bayswater

Ladbroke Grove

Camden Road

Camden Town

Baker Great Portland Euston Street Street

Edgware Road

Westbourne Park

Highbury & Islington

Wood Street

Tottenham Hale

Finsbury Park

Holloway Road

Grange Hill

Woodford

South Tottenham

Stamford Hill

Arsenal

Kentish Town

Chalk Farm

St. John’s Wood

Marylebone

Edgware Road

Kentish Town West

Highams Park

Bruce Grove

Seven Sisters

Upper Holloway Tufnell Park

2

Swiss Cottage

South Hampstead

Warwick Avenue

Hanger Lane

East Acton

Gospel Oak

Caledonian Road

Finchley Road

Harringay Green Lanes

Manor House

Archway

Roding Valley

White Hart Lane

Turnpike Lane

5

Buckhurst Hill

Chingford

Silver Street

Crouch Hill

Highgate

Loughton

Southbury

Wood Green

6

Debden Turkey Street

Special fares apply

9

Epping Theydon Bois

Edmonton Green

Arnos Grove

East Finchley

Belsize Park

West Hampstead Brondesbury

Kensal Green Alperton

Finchley Road & Frognal

Southgate

Bounds Green

Hampstead Heath

Hampstead

Oakwood

Woodside Park West Finchley

Dollis Hill

Wembley Central Sudbury Hill

Northolt

Hendon Central

Kingsbury

Totteridge & Whetstone

Theobalds Grove

Bush Hill Park

Cockfosters

Finchley Central

3

Colindale

Queensbury

Preston Road

Mill Hill East

Burnt Oak

Canons Park

North Harrow

Rayners Lane

Ruislip Gardens

Stanmore

Harrow & Wealdstone

Pinner

Eastcote

Edgware

Headstone Lane

Northwood Hills

Ruislip

4

Hatch End

8 7

Cheshunt Enfield Town

High Barnet

Rickmansworth

Hillingdon

5

Watford High Street

Watford

Amersham

8 7 6

Special fares apply

Addiscombe

Sandilands

Lloyd Park Coombe Lane

Gravel Hill

Addington Village

Fieldway

King Henry’s Drive

New Addington

Central London bus and attractions map s in central London

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Useful information Transport accessibility If you need extra assistance when travelling, or if you are travelling with luggage or a pushchair, there are a wide range of accessible transport options so you can travel more easily around London.

Visit tfl.gov.uk/transport-accessibility to download accessibility guides and maps (like the step free stations map for wheelchair users), ask a member of staff, or call +44 (0)343 222 1234* to find out more.

Need help?

Visit one of our Visitor Centres (see page 15) during opening hours or contact Customer Services 24/7 for all ticket enquires, travel information, journey planning, lost property and complaints.

Call +44 (0)343 222 1234*.

All information correct at the time of going to print – November 2016.

+44 (0) 343 222 1234*

*Service and network charges may apply.

See tfl.gov.uk/terms for details.