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Maricopa Community Colleges • Office of the Chancellor • Community Advisory Committees • Vol. 4 • December 2012

Chancellor Update As we approach the holiday season, I have some momentous news to share with you about our work on diversity in learning. At the Association of Community College Trustees’ Dr. Rufus Glasper (ACCT) 43rd Annual Leadership Congress, the Maricopa Community Colleges received the Charles Kennedy Equity Award, which highlights excellence in expanding opportunities for minorities and women. We were also fortunate to be recognized for the work of our long-time Governing Board Assistant Gloria Smith, who will retire from that position this year. The conference – held in Boston, MA from October 10-13, 2012 – was attended by some 1,700 community college leaders and trustees who gathered to discuss student success, completion and the future of our workforce. I was pleased to attend the event along with members of our Governing Board, Executive Vice Chancellor and Provost Dr. Maria Harper-Marinick and staff. After the awards ceremony, many attendees approached to congratulate us on our diversity work, and the accomplishments we’ve made over the years. We represent all of what’s best in Arizona, and must continue to walk the talk. I am honored to also have been asked to write a chapter for the monograph, New Directions for Community Colleges, which is published semi-annually by Jossey-Bass. The chapter will focus on shaping future practices on advancing multiracial democracy, and is titled “Multiracial Democracy on Campus: Advancing Campus-wide Inclusiveness through Diversity, Equity, and Multicultural Initiatives.” It will be published in 2013.

Voters Elect 2 Members of the MCCCD Governing Board On November 6, voters in Maricopa County Districts 1 and 5 elected Mr. Doyle Burke and Mr. Ben Miranda, respectively, to serve on the Maricopa Community Colleges’ five-member Governing Board. Terms run for four years. Mr. Burke – the incumbent – was re-elected to represent District 1, serving the southeast part of the Valley, against challenger Frank Denogean. Mr. Burke won his second term with more than twothirds of the votes cast in his favor. In District 5, serving the southwest Mr. Doyle Burke Valley communities, incumbent Don Campell did not run for reelection. The two candidates were Mr. Ben Miranda, a former state legislator, and Dr. Carnella Hardin, a retired faculty member from South Mountain Community College. Mr. Miranda won the election with more Mr. Ben Miranda than 60% of the votes cast in that race. He will begin his term in January 2013. Due to a recent change in state laws, the term of office for was shortened from six years to four years. As such, Mr. Burke and Mr. Miranda will serve until 2016. The next Governing Board elections will be held in November 2014 for the seats representing Districts 3 and 4, currently held by Debra Pearson and Randolph Lumm, respectively. MCCCD Governing Board meetings are held on the second and fourth Tuesdays of each month and are open to the public. For more information about the Governing Board, including upcoming or past meetings, visit

Thank you again for all that you do, and I wish you a wonderful holiday season.

Chancellor Update Board Election SSE Update

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New CAC Members Latino Advisory Committee Safe Place

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Read CommunityConnection online: Community Connection provides news and information about the Maricopa Community Colleges and the Chancellor’s Community Advisory Committees to the community. Community Connection is published and distributed quarterly. For more information, contact Maxine Hill, Liaison to the Chancellor’s Community Advisory Committees: 480.731.8176.


Chandler-Gilbert | Estrella Mountain | GateWay | Glendale | Mesa | Paradise Valley Phoenix Rio Salado | Scottsdale | South Mountain | Maricopa Skill Center | SouthWest Skill Center

SSE Update: User Input Driving New Student Login Page The Seamless Student Experience (SSE) Initiative has been moving very quickly during the past few months. One project that provides some of the most noticeable change to date is the redesign of the webpage. The page is being updated to meet two main needs: 1. Provide access to tools and information for current students that will make it easier for students to connect to their classes, read their Maricopa Community Colleges student e-mail, and complete enrollment services functions such as registering for classes. 2. Provide assistance for new students as they navigate through the enrollment process. The first draft of the new design was shared with almost 800 students and community members. The project team has evaluated and incorporated their valuable feedback into a revised design, and the new page is due to launch on December 17, 2012. Visit for more details and a view of the new page. This is the first phase in a web self-service strategy that will eventually include a student portal. Shortly after the launch of the new website, we will provide a single sign-on service so that students can sign in once and simultaneously be logged into their Maricopa student e-mail, their Student Center in the student information system, and Canvas Classrooms. Since staff training is foundational to the success of the Seamless Student Experience, the SSE team is also preparing


Maricopa employees to provide a truly seamless experience for our students. We have developed a training strategy that is aligned with Maricopa’s Professional Development plan and provides a framework for a comprehensive, systemic approach to training related to Enrollment Services functions (Admissions, Registration, Financial Aid, Cashiering, Advisement, etc.). We are taking a three-pronged approach: 1. Develop and provide specific training on the new processes and technologies established by SSE. 2. Develop and provide ongoing skills training for all Enrollment Services tasks so that everyone doing those tasks throughout Maricopa meets a certain level of competency. 3. Build professional development plans for Enrollment Services staff that focus on documentation of a common set of core competencies for all Enrollment Services staff. Quality customer service and student success strategies will be central to both generic and function-specific competencies. We aim to not only develop training classes but to create a body of knowledge that is shared, updated and maintained. Several additional projects are underway, which include: standardizing tuition due dates so that students can more easily understand when their tuition needs to be paid; developing extensive training for employees so they are better able to serve our students; and standardizing financial aid and registration processes so that students have the same great experience no matter which Maricopa institution they attend. We value your input! Please don’t hesitate to send us an email — — if you have questions, comments, or suggestions.

Chancellor Glasper Welcomes Newest Community Advisory Committees Members The Maricopa Community Colleges are proud to welcome the newest members of our Community Advisory Committees (CACs): Kathy Young, Pedro Cons, Fredric Byarm, Karen Reddick, and Dr. Paul Ramirez. The Chancellor’s CACs represent African Americans, Asian/Pacific Islanders, Latinos, Gay, Lesbian, Bisexual, and Transgenders, Native Americans, and the disabled. CAC members are selected to provide counsel from a community perspective, identify issues of concern, strengthen community ties, and serve as a conduit for information between the community and the Colleges. Kathy Young, an Arizona native, graduated from the University of Arizona with a Bachelor of Science degree in Health Related Sciences. While she was starting her self-made martial arts business, she taught Physical Education at Thunderbird High School where she assisted the students in forming Arizona’s first gay-straight alliance. She began Kathy Young volunteering with the Human Rights Campaign in 2004 and served on its Board of Governors from 2007-2011; she currently leads its political action committee. Young’s blog (“Thoughts from a Lezzymom”) has garnered national attention. She is currently a columnist for Echo Magazine and hosts a show about politics on QTalk America called “The Agenda.” Pedro Cons is the Vice President of Corporate Strategic Initiatives for Chicanos por la Causa, which provides integrated education, housing, economic development and social services to low- and moderateincome individuals and families. Mr. Cons is an organizational development expert who holds a Bachelor’s degree in Social Work and a Master’s degree in Professional Pedro Cons Counseling. He is currently an Educational Doctorate Candidate (Organizational Leadership) at Grand Canyon University. He has almost 20 years of history with South Mountain Community Colleges, where he earned both a GED and associate’s degree.

Fredric A. Byarm

Fredric A. Byarm is a former culinary artist and hospitality management professional who trained at Four Seasons hotels and Club Med resorts. He has owned his own company, Marby Corporation, run multiple outlets, and has been featured in regional print publications, television (Food Network) and radio. Fredric has a strong reputation as a problem solver

who fights for his clients, friends and loved ones. As a financial advisor with MassMutual Financial Group in Scottsdale, Mr. Byarm helps clients consider and prepare their legacy. Fredric is active in the Phoenix urban League, the NAACP and other nonprofit and civic organizations. Karen Reddick is the Education Programs Manager at Southwest Center for HIV/AIDS in Phoenix, where she manages multiple prevention and education projects. She directs and manages the women’s youth and family programs, including HIV/STD/DV prevention and wellness programs. Previously, Ms. Reddick was a project director at the Karen Reddick University of Pittsburgh’s Center for Minority Health (CMH), where she coordinated seven Health Disparities Working Groups and the Center’s observance of National Minority Health Month. She is the founder and president of Reddick & Associates, a certified woman and minority owned consulting, training and programming business. Ms. Reddick holds a master’s degree in criminology and is a nationally certified HIV trainer. Raul Ramirez, Ed. D. served Pima Community College as Vice Chancellor for Community Relations and Institutional Outreach and as past President. He was a special assistant to the President of New Mexico State University with specific focus on workforce development. Dr. Ramirez has been responsible for more than twenty associate degree Raul Ramirez and certificate programs, and also spent five years as Provost of Institutional Development for El Paso Community College. He has held numerous other positions, taught community college leadership programs and has served on several doctoral dissertation committees. He is currently a consultant.


Chancellor’s Latino Community Advisory Committee’s Latino C3 Conference On Friday, December 7, 2012, from 7:30 am to 1:00 pm, the Latino Community Advisory Committee (Latino CAC) will hold a Latino College, Career, and Commitment (C3) Conference for 140 selected Phoenix High School District seniors. The conference – to be held at Phoenix College (1202 W. Thomas Road) – is the Committee’s first project designed to strengthen the community’s relationship with the colleges. The Latino CAC formed a coalition of community organizations to plan the C3 conference. The coalition members are: League of United Latin American Citizens (LULAC), Friendly House, Chicanos Por la Causa (CPLC), Valle Del Sol, People of Color Network (POCN), PSA Behavioral Health Agency, Amity Foundation and Phoenix College. Members representing the various organizations help to identify Latino professionals currently working in Healthcare, Law, Education, Engineering, Computer Information Systems, Apprenticeship Programs, Workforce Education Social and Behavior Science, and Alcohol and Substance Abuse. Latino professionals provide experiential insight for specific careers and will present in several workshops. Other Conference features will include: • Admissions and registration officials to offer enrollment and financial aid information • Counseling seminars to inform students about the risks of alcohol and substance abuse. John Mireles, Chair of the Latino Community Advisory Committee, stated that they adopted this model designed by the League of United Latin American Citizens-Educational Council, a national organization. The Latino CAC would like to continue this project as a part of its strategic goal of community investment and engagement.

Follow Maricopa Community Colleges on Social Media The Maricopa Community Colleges have over 16,000 Facebook fans and more than 2,200 Twitter followers. For all of the latest news, events and celebrations, visit celebrate.,, mcccd, and

Maricopa Community Colleges Partner with Safe Place to Support Youth in Crisis The Maricopa Community Colleges are partnering with Safe Place, a national movement to support youth in crisis. Represented locally by Tumbleweed Center for Youth Development, Safe Place provides a haven and connections for children if they are having trouble in their homes. “As of November 1, 2012 our ten main campuses and the District Office will become Safe Places,” said Chancellor Rufus Glasper. “These locations will be added to a county list of sites where youth in crisis can come to find connections to help. Two of our critical functions are community and stewardship; this effort fits our mission perfectly.” Safe Place signs (pictured) will be posted at key entry points on campus. Trainers will prepare public safety teams and other employees to spot and help someone on our campuses who may be in crisis. Established in 1983, National Safe Place has more than 17,000 sites in 38 states and 1,500 communities. Tumbleweed has been Maricopa County’s Licensed Safe Place organization since 2005. Other Maricopa County Safe Place locations include: QuikTrip, Phoenix Libraries, Queen Creek Fire Department, and Arizona Federal Credit Unions. For more information visit or

Chancellor’s Community Advisory Committees (CAC)

Committee Objectives • Provide community-inspired counsel and advice to the Chancellor; • Work with the Colleges to strengthen their relationships with the community; • Serve as a conduit of information between the Colleges and the community; • Help the Colleges identify community issues and proactively address concerns; and • Work on projects that advance the Chancellor’s objectives.

Populations represented by the CACs: African-American, Asian Pacific Islander, GLBT, Latino, Native-American, and Voice (Disabled)

Community Connection | December 2012 | Maricopa Community Colleges  

The Maricopa Community Colleges received the Charles Kennedy Equity Award, which highlights excellence in expanding opportunities for minori...

Community Connection | December 2012 | Maricopa Community Colleges  

The Maricopa Community Colleges received the Charles Kennedy Equity Award, which highlights excellence in expanding opportunities for minori...