2016 2017 Annual Report

Administrative Office 221 Broadview Avenue Toronto, ON, M4M 2G3 Tel: 416-463-1481 Fax: 416-461-4866

A N N U A L

R E P O R T

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M A R G A R E T S . C A

02 | Annual Report 2016-2017

MESSAGE FROM THE

BOARD CHAIR &

EXECUTIVE DIRECTOR There are many great things to reflect upon as we close another year and start a new one. Challenges gave way to accomplishments and we are proud of our agency and the services we continue to provide.

Through thick and thin, our model has remained strong and relevant.

This year, we welcomed Sarah Lindsay to the Board of Directors; who brings communications and social media expertise to the Margaret’s Family.

Last but not least, we are excited to start envisioning new priorities for Margaret’s. As we enter a new round of strategic planning sessions with fresh and innovative ideas for the future; we are confident that Margaret’s will continue to meet the changing needs of this increasing population of vulnerable individuals, and transform lives.

Our effective partnership with Toronto Central Local Health Integration Network (LHIN) has enabled us to continue providing personalized critical health support services to hundreds of individuals. We have expanded our range of housing programs, through the acquisition of new units. Throughout the year our support services operated at full capacity. We anticipate that the need for seniors support services will continue to grow. According to researchers, by 2041 seniors are expected to make up 25% of the population in Toronto.

Aline Nizigama Board Chair

Margaret’s Toronto East Drop-In Centres were opened 24/7 for five months of the year, ensuring that vulnerable and homeless individuals were not just sheltered from the harsh elements, but also accessed hot nutritious meals, primary health care, and recreational activities. Furthermore, we have strengthened our relationship with the City of Toronto, the funder of this program, as we fulfilled the increasing need for homelessness alleviation services.

An additional site was opened in the Esplanade area in response to the increased demand.

Diane Walter Executive Director

Margaret's (MHCSS)

03 | Annual Report 2016-2017

By the Numbers

HER STORY I have been working with Amanda since the fall of last year. My first impression of her was that she was a very strong and determined woman. She was honest and direct and expected the same from others. Almost a year has passed and my impression of Amanda has

As a result of Margaret’s intervention:

remained the same, although I would add several other characteristics to the list. She has worked so hard to make productive decisions to improve her life,

Residential Program

especially in the face of various challenges that life sometimes throws our way. Despite being occupied with her own journey, Amanda remains very sensitive to the needs and emotions of others and demonstrates this conscientiousness every day.

Amanda is a resident at Margaret’s transitional house, where she is part of a supportive community of female residents and staff. She has also participated in the Mental Health and Justice program, and successfully completed the Mental Health Diversion Court program. Her activities and achievements over the time that I’ve known Amanda are almost too many to list, but they include completion of a trauma program, two parenting courses, and two residential treatment programs and they are respective after care classes.

What I’ve noticed about Amanda is that she is always willing to try. She is always willing to put her trust in a new service provider; try a new approach; and discuss different treatment options. This open-mindedness and hopeful attitude mean that Amanda is leading the way in discovering what recovery and treatment should look like for her.

76 people were housed 96% Decline in hospital days Crisis Intervention Program

166 unique individuals accessed the crisis intervention program 558 days that the crisis beds were used 975 Number of times food bank accessed Individuals referred and housed in permanent housing at Margarets

Mental Health and Justice

Program

102 Individuals served 58% Decrease in legal involvement post Margaret’s intervention Margaret'sToronto East

D r o p - I In C e n t e r

750+ Individuals served 109, 203 Meals served Margaret's (MHCSS)

04 | Annual Report 2016-2017

HER STORY

continues...

Amanda is also about to embark on a new adventure.

She will be a student in the Transitional Year Program at the University of Toronto in September. This will be an opportunity for her to immerse herself in some of her favourite activities: reading and learning new things, especially about psychology, spirituality, and world cultures. We at Margaret’s wish her the best of luck and know that no matter where she ends up she will continue to make new connections and evolve as a woman.

MARGARET'S TORONTO

EAST DROP-IN CENTRE

EXTREME COLD WEATHER (ECW) PROGRAM This year’s ECW Program was expanded as Margaret’s provided support to two cold weather sites, 323 Dundas and St. Lawrence Community Recreation Centre. The services ran from November 15th, on alert, and from December 15 till April 15, 2017, fulltime. On the site, the Drop-In location provided inhouse services including housing and a general practitioner. These services were provided in partnership with Streets to Homes and Inner City Health Associates. Overall, the partnerships addressed the physical health needs of drop-in users and reduced anxiety-related to housing, many individuals were housed following their participation in the ECW program.

Our numbers have been ever-increasing, visit averages 200, and our low-barrier philosophy invites service

Margaret's (MHCSS)

05 | Annual Report 2016-2017 users who have been restricted from shelters, warming centres and Out of the Cold programs. Our partnership with 51 Division provided winter clothing and coats from as far away as Niagara Falls, Ontario and the media coverage provided the opportunity for generous Toronto residents to donate items such clothing, food, and gift cards to give to service users.

Margaret’s Toronto East Drop-In Centre held our inaugural ECW program fundraising art sale. All art was completed by participants who stayed in the drop in during ECW and participated in the Expressive Art Program. Many pieces of artwork were sold proceeds were reinvested into the program! Given the success of this event, we are currently gearing up for another fundraising art sale. Stay tuned for details!

MARGARET’S WOMEN’S AND SENIOR’S PROGRAM This program has provided community development within a safe and supportive environment. These programs have created peer support opportunities which extend beyond the Drop-In, as well as, recreational programming.

DIABETES CLINIC This program runs on a monthly basis in partnership with Women’s Health in Women’s Hands. A diabetes nurse and educator monitors insulin levels of clients, provides resources, including meal planning, as well as other helpful tips to manage diabetes.

DENTAL CLINIC The dental clinic is a monthly program and operated by a dental hygienist providing oral care for services users receiving ODSP benefits and some without. Oral care includes oral health assessment, scaling, oral health education, fluoride treatments, polishing and stain removal, desensitizing of teeth, as well as treatment referrals.

Margaret's (MHCSS)

06 | Annual Report 2016-2017

DRUMMING GROUP Indigenous and African drumming techniques are utilized in this weekly-run program. Group participants serenade service users with beautiful harmony, skill and the most beautiful and uplifting music you ever heard!

THE 5TH ANNUAL

MAD ABOUT MARGARET'S

GALA On October 21st, 2016, Margaret’s held its 5th annual fundraising gala “Mad About Margaret’s” at Daniels Spectrum to raise awareness about mental illness and reduce the stigma associated with it.

Hosted by CBC’s Mary Ito, this was a very special and memorable evening as our honorary patron, Margaret Trudeau, presented the inaugural Margaret Trudeau Mental Health Advocacy Award to Shelagh Rogers. The Advocacy Award recognizes an individual who has dedicated her life to reducing stigma and promoting a compassionate and empathetic dialogue about mental illness with compassion and empathy. The nominee has the first-hand experience of living with mental illness and now uses that experience to advocate for better mental health care. Ms. Rogers was presented with a sculpture by Canadian artist Gustine Keser entitled ‘Tendresse’ – the French word for tenderness, which describes feelings of fondness, affection, or love, manifested by words, gentle gestures and delicate attentions.

Margaret's (MHCSS)

Special Thanks to Our 2016

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Sponsors & Donors

The sculpture depicts a feminine figure, head tilted, with both hands clasped together and enveloped between her right chin and shoulder. The drapery that follows the contour of her body from the waist down suggests defiance against societally imposed limitations; it is revealing rather than concealing the beauty and power of one's vulnerability despite fear of prejudice and judgement.

A reception was held prior to a formal dinner and the award presentation, where guests browsed the silent auction, the salon of clients artwork, and Margaret’s pop-up boutique – a selection of hand-crafted items made by the women in Margaret’s programs. At every ‘Mad About Margaret’s’ gala, a keynote speaker with lived experience of mental illness shares their inspirational story of recovery, wellness, and hope. In 2016, keynote speaker Mary Walsh gave an inspiring, memorable speech to a rousing standing ovation.

Ontario Science Centre Shoppers Drug Mart Life Foundation Sisters of St. Joseph SoHo Hotel Stillwater Salon, Park Hyatt Toronto Susan LeRoy The 13th Street Winery The Brick The Diners Corner The Lecky Foundation The Keg Restaurant The TD Trust Company’s PGF Directors Charity Fund The Tymar Consulting Group Inc. Universal Air West Brampton Community Church of God Yellow Gazebo

Mak-Sun Inc Marc Rochette Photography Mazon Canada Metro Drugs Monk's Table MT Plate Newton LLP Northwood Neighbourhood Oliver & Bonacini Restaurant Pan Décor Rachel Berman Reach Yoga Rent-Frock-Repeat Consultation Saul the Tree Guy

Amalgamated Transit Union Local 113 Deloitte LLP Union of Operating Engineers Local 793 Union 4400 Aga Khan Museum AGO Ontario Amorphous Hair Salon Barrick Gold Ben Skinner - “Word Piece" Beverage World Browne's Bistro Butcher & Vegan restaurant (Hamilton) Café Kurtis Canada's Accident Rehab Group Christopher Southam Coquine Restaurant Corcoran Consulting, Beaches-Toronto Chum Charitable Foundation Delaney Capital Management Florigens Design Forest Hill Salon Gardiner restaurant Georgian Bay Granola Gipsy Vintage Clothing Hair Jazz High Park Villa IBEW Construction Council of Ontario Innovative Fitness International Brotherhood of Electrical Workers Local Union 353 Itexxia Inc. J & C Nails Jack Nichols Painting Jerome Photography JODI Bridal Fashions Lakewinds Country Manor Laser Essentials/Skin Care Lawrence Mintoff- Interior Design Liuna Local 183 Living Room Hair Studio

Spread the word. Let others know that they can still be 2017's LUMINARY!

Margaret's (MHCSS)

08 | Annual Report 2016-2017

FINANCIAL OVERVIEW Audited financial statement available upon request.

2 0 1 6 - 2 0 1 7 R E V E N U E

Board of Directors

Executive Team

Aline Nizigama Ania Ksiazynska Tricia Edgar Margaret Martin Susan kerr Joanne Short Don Locke Cameron Thomas Sarah Lindsay Sylvia Kingsmill*

Diane Walter Executive Director Anna Stranges Program Director Susan Niu Financial Administrator Talena Jackson-Martineau Program Manager Everton Gordon Mental Health & Justice Program Manager

Resigned during the year

Jeri Brodie* Joined during the year

Volunteers & Summer Staff

Ilham Warsame Shi Jin Li Hamda Warsame Camelle Tawiah

Students

Mary-Ann Dudiak Tara Goodale Nathan Guest Luke Dawkins Annisha Abdul

Transitional

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Housing

Support

Sophie Azorbo, Team Leader Shirley Fray Toni-Ann Allen Barbara Parma Meg Hamilton

Danuta Jalowska Hillary Allen Sk. Rizve Hasan Francis Yap Joanne Abbsensetts

Drop-in & ECWA

Individual Seniors

Support Program

Carolyn Saunders Yvonne Colquhoun Hannake van Der Sluys

Mental Health &

Justice Program

Andre Officer Tabit Mohamed Emma Amaral Wilson Lapointe Natalie Massender Ryan Siegmund

Crisis & Outreach

Part-Time

Sadio Haji-Abdurahman Housing & Relief Joy Nakato Marcia Snape Lorna Luguya Megan Wood Alana Honsch Peer Workers Adele Rosenbloom, Akther samina Ilhaam Warsame Jamila Brown Aimin Xu Li Chi Li Rosaline MacDougall Jeanne Descoteaux , Denise Otoo Lawrence Bordeleau Kamla Ramsumair Expressive Arts

Terri Roberton WRAP

Denise Bourne

Clementina Izeanya Leon White Biju Joseph Tabit Mohamed Kelly Martin Melissa During Michael Mohabir M’shel George Andre Officer Clyde De Roche Latifa Osaman Ahmed Abdi Terri Roberton Annisha Abdul Beverly Wright Arthika Anbalagan Kaysian Wright James Atungo Joseph Robinson Babulal Deqa Salah Hayley Laxmi Maria Scotton Chapagain Holly Simone Jose Echezuria Hannah Smythe Eseosa Ekhosuehi Camelle Tawiah Meg Hamilton Marieanne Thomas Amina Hassan Alvaro Vidal Margaret Williamson Mohamed Warsame Stanislav Tikhonov Judith Thompson-Bouchard

SPECIAL THANK YOU TO:

City of Toronto Service Canada Toronto Central LHIN Ontario Treasury Board

Margaret's (MHCSS)

CHUM Charitable Foundation Home Depot Foundation