Good Governance and Public Participation
KEY PERFORMANCE AREA
Existing MOU’s
Promotion of Private Public Partnerships
WARD
Achieve a 30% improvement in customer satisfaction.
N/A
Achieve 100 % N/A accuracy in respect of the Preparation of Agendas and Minutes and Eliminate delays in the dispatch thereof.
ANNUAL TARGET
Review and reaffirm Reviewed and reaf- N/A existing MOU’s firmed Private Public Partnerships
Develop and Implement a fully fledged Batho Pele policy and Action Plan.
An improved service to our customers.
Less dissatisfaction amongst stake holders.
Ensuring the Effectiveness and Efficiency of the Council decision making system and improving communication and understanding.
PROJECT 2009/2010
Reduce delays in the Improve secretarial Preparation and Disservices to council tribution of Agenand committees das and Minutes. Reduce inaccuracies in the Preparation of Minutes and Agendas.
UNIT OF MEASURE
100 % accuracy of Agenda and Minutes. Timeous distribution of Agendas, Minutes and dissemination of all decisions taken.
ANNUAL KEY PERFORMANCE INDICATOR
Ensuring the Effectiveness and Efficiency of the Council decision making system and improving communication and understanding.
IDP GOAL/ OBJECTIVE
Not achieved.
Not achieved.
Partially achieved.
ANNUAL ACHIEVED
Due to budget contraints no review of existing MOU’s undertaken.
Lack of funding.
* Tight timeframes; * Inaccuracies on reports/ data from Business Units.
REASON FOR DEVIATION
165
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