THE SIGNIFICANCE OF SURECALL CONTACT CENTERS IN BUSINESS

THE SIGNIFICANCE OF SURECALL CONTACT CENTERS INÂ BUSINESS

The position of contact centers to businesses and people is something that cannot be overlooked in the current high-tech world. Businesses are usually more focused on their core processes in their quest to say on top of the rivalry. While this important to them, they also cannot ignore engagement with their clients via the multitude of communication channels available to them, such as twitter, Facebook, chat, email, phone calls, email, and more. This is where a multi-channel Contact Center/B.P.O. comes in to respond to customers and potential customers 24/7. Gone are the businesses that respond by phone between 9 and 5, 5 days a week, with voicemail as a substitute. In this world, it is all about the customers preferred channel of communications and preferred time of communications Customers are the cornerstone of any business and ignoring or missing their requests, inquiries, and needs is imprudent.Nevertheless, sometimes a business may get so engrossed with other kinds of work to the point of not finding adequate time to determine how to engage and respond to its customer’s requests and orders. Under such a severe scenario, a multi-channel contact center can be a vital solution to any organization or business. This is why Marc founded the SureCall Centers to help enterprises to handle every type of customer contract, 24/7/365.

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SureCall Contact Centers was founded and evolved over 35 years ago, orginally named PDL Mobility and Contact Centers by Marc Bombenon in Canada. Marc, having worked in the telecommunications industry since University, realized the need for 24/7 communications that would assist businesses and people. He identified the need by organizations and companies to have a center that would help them handle customer and client requests and related customer issues. Among some of the professional customer care services that the SureCall Center offers are; customer support services, help desk, sales support, business process optimization (B.P.O.) services, and emergency response services.

If you think that SureCall Center is just a call center, then you got it all wrong – they are more than that! They are a purpose-driven business process optimization corporation (BPO) that offers services internationally to S.M.E.s and Fortune 500 companies. SureCall Center boasts a leading culture of can-do people, state-of-the-art facilities, and top technology that incorporates multichannel communications that help them do what they do better. It is a company that is set apart with its high-end innovation technology, flexible architecture, and utterly streamlined programs.

Thanks to the fantastic services that it offers, the company has been able to win awards and recognition year after year 4

Sometimes your business or organization might find it hard to keep engagement and retention with your customers. This is something that the SureCall Contact Centers excels at, efficiently, and effectively. The company answers millions of contacts generated from the customers of the business that are enlisted with them. SureCall has customer care representatives who respond to customer contacts across all mediums 24/7/365 in multiple languages. Those are just some of the aspects that sets them apart to make them the ideal B.P.O. partner for businesses.

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