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CallMasking
Callmaskinghelpsinprotectingprivacybymaskingtheactualnumberwithadifferentnumber. With this solution, two parties can connect on the call without disclosing their identities. It not only helps in safeguarding the privacy, but also provides personalised experience, if local/personalnumbersarechosenasamask
Inmanyinstances,callmaskinghasbeenprovenveryhelpfulandeffective.Someofthemare:
1- When you want to provide a personalised experience to your customers, you can show a personalnumber Nowyouwillwonder,whynottocalldirectlyfromapersonalnumber?Simple answeris,itiseasiertotrack,record,andmanagecallsthroughcloudtelephonysystems.So,itis better to mask your typical company number with a personal number for a personalised experience.
2-Incaseofdeliveryservices,callmaskinghelpsinprotectingthecustomers’numbersfromthe deliverypersonsandvice-versa.Thedeliverypersonjustmakesthecallthroughtheirapp,which showsacommoncompanynumber(nottheactualnumberofthecustomer).
3- You can influence your local presence by buying a number locally and masking it with your helplinenumber.
With Call Masking Solution connect customers to drivers, delivery personnel or vendors, without revealing their phone numbers Similarly, there are many ways through which SparkTG’s call maskingfeaturehasbeenhelpingvariouscompaniesinservingtheirtargetaudiencebetter.The solutionhelpstopreventthemisuseofcriticalinformation,byanonymizingthenumberofeach party.SomebenefitsofchoosingcallmaskingservicesbySparkTGare:
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DifferentTypesofCallMaskingSolutionsbySparkTG
MaskbyPIN
A.Customercallsonasinglenumberavailableforeveryonetocall.
B.AskedtoenterthePINtogetconnectedtorespectiveServiceProvider.
C.EntersthePINfortherespectiveserviceprovider.
D.PINcheckedeitherfromupdateddatabaseorviaAPI.
E.CallmadetoservicefromSparkTG.
F.Bothpartiesconnectedovercall.
SampleCaseforimplementationofMaskbyPIN
(1)Deliveryfleetcarryingmultiplecouriers/foodordersfordifferentpeople, identification foreachpartyisbyPIN
MaskbyCallerID
A.Aspertheservice,thepersongetsassignedtoaserviceprovider.
B.Option1:
1. To reach out to that service provider the person clicks on call in the Application, the applicationschecksfromtheAPIforthecorrespondingserviceprovider.
2.Makescallstoboththepartiesandbridgesthecall.
SampleCaseforimplementationofMaskbyCallerID
Onetoonemapping, likecabdriverandthecabrider. Whenthedrivercallsbydrivers callerIDitisclearwhoistheriderandwhentheridercallsitisclearfromthecallerIDwho isthedriver.
C.Option2:
1.Toreachouttotheserviceproviderthepe oncallsonadispl yednumber.
2. As the person make the call, an API checks the customer and and assigned service providerandmakesacalltothatserviceproviderandconnectsbothparties.
Ma
A.F DIDisassignedforthecustomertoreach.
B.CustomermakesacallonthementionedDID.
C. As per database that DID assigned to a service provider and calls is then made to serviceprovider.
D.Boththepartiesareconnected.
SampleCaseforimplementationofMaskbyDID
Multiple offices or franchisees or partners or restaurants recognised by different DIDs (Phone numbers). When the caller calls on either the callpertaining to the respective partnerisroutedtothem
If you have any questions, please feel free to connect with us at the below mentioned contact details. We would be happy to assist you in implementing call masking for your business.Thiswillbeafreeconsultation,whichwon’tcostyouanything.
HowCallMaskingIsBeneficial
When you choose SparkTG’s call masking service, a dedicated intermediate number is shown while calling to anyone’s real number. The call receiver can only see the proxy number when receiving the call, while the original number could be anything. Main benefit of call masking is that an enormous amount of short calls are possible without revealing any non-essential information Forexample,afooddeliverypartnermayhavetomakeseveralcallstofindtheright address of the customer, call masking can protect their original number by connecting the call withaproxynumber.
Call tracking also becomes convenient. It might sound a bit messy to track the calls from each andeverynumberusedbyallofyouragents.Butwhenyouuseonenumber,itiseasiertorecord and analyze the performance of each agent. Additionally, you can easily assess the customer insights as well. Overall, this improves the customer experience and you can make these improvementsaprocessaswellwithregulartrackingandanalysis
When you choose call masking service, you also ensure that no personal communication is taking place. This completely eliminates any possibilities of personal transactions, making your business fully secure. Masked numbers also facilitate secure connection and strengthen trust. Also, the connectivity becomes faster, which makes your customers/callers happy getting a quickservice.
https://www.sparktg.com/call-masking.html
Whatiscallmasking?
Cal es to ensure smooth conversation between customers and bus phonenumberstoeitherofthem.Thissolutionmasksboththe par ectsthemthroughatemporaryproxynumber.
TypesofCallMaskingSolutions
WeprovidethreetypesofCallMaskingsolution
MaskbyCallerID
CustomerwillonlyseethecallerreachyouIDthatyouhaveset.
MaskbyDirectInwardCalling
Customerscandirectlycallyouwithoutfollowinganymenuorphonetree.
MaskbyPin
Customercanbydialingthepin.
CONTACTUS
FrequentlyAskedQuestions
1.Whatisnumbermasking?
Numbermasking,orcallmasking,meansmaskingyournumbersothatneitheryouremployees nor the customers can get the real phone number of each other. This ensures data privacy and eliminatestheriskoffraudorcyber-attack.
2.Howdoescallmaskingwork?
In call masking, the actual phone numbers of both customer and driver/vendor/delivery agent are masked. When the customer dials the number, our solution will allot a temporary proxy numberandroutethecalltothedriver/vendor/deliveryagentwithwhomthecustomerwanted toconnect.
3.HowdoIchoosewhichmaskingsolutionIwant?
Outofthethreemaskingsolutions(CallerID,DID,andPin),youcandecidewhichoneisbestfor you depending on your requirements You can contact us if you need any suggestions or have anyqueriesinchoosingthebestmaskingsolutionforyou.