Take Off - Autumn 2014

E MAG’s COLLEAGUE MAGAZIN 2014 AUTUMN

Inside...

GETTING TO KNOW… The Reward Team onths on, Mission Possible PLUS... Stansted Airport 18 m Bournemouth! y da rth Bi py ap H d an s nd la id M st at Ea

MAG’s COLLEAGUE MAGAZINE | SPRING 2013

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Welcome to the Autumn issue of Take Off!

Now that summer is over (how quickly did that go?!) it seems like the perfect time to look at what has happened in the last few months at MAG.

REFLECTING ON SUMMER It’s been a busy summer at MAG with many key milestones reached, and with the huge number of passengers coming through, I am proud of how we have coped at each of our airports, and pleased to see colleagues coming together to ensure that things continue to run smoothly.

At Manchester in particular, we did have issues with big queues during peak times, but as ever we acted quickly to ensure that we improved the situation, by investing in facilities and other additional resources.

Being excellent in Customer Service is what will make us stand out from other airports, and so it’s important that we continue to focus on this.

With that in mind, it’s good to see colleagues who are really thinking outside the box in order to achieve this. I’m sure you’ll enjoy reading about how Howard Ebison, our Head of Customer Services at East Midlands, set his team the ‘Mission Possible’ task over the summer in order to

improve customer experience - with great results. In this issue you can also read about the new Reward and Recognition scheme that we are launching at MAG. After reviewing the Employee Opinion Survey, we knew that this was an area that had to be improved, so we’ve listened to what you had to say and made some big changes. Read all about it on page 17 - and please do get in touch with Mark and the team if you have any thoughts or ideas.

Charlie Cornish Chief Executive

“...it’s good to see colleagues who are really thinking outside the box...”

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It’s fair to say there has been a lot going on, and in this issue you’ll find news about new routes, new retail units and lots more! Believe it or not, it’s been 18 months since we acquired Stansted, and on page 7 you’ll find an in-depth look at everything that we’ve achieved in that time. I’m sure you’ll agree it’s been quite a transformation!

East Midlands has also continued in its redevelopment this summer, with new shops opening as well as the fantastic Escape Lounge. As Charlie mentioned, the Customer Service team at EMA have been involved in a great ‘secret mission’ over the last few months and I’m sure you’ll love reading all about the good deeds colleagues have been offering passengers as much as we did.

Back due to popular demand is our competition page at the back of the magazine. We’re offering colleagues £50 for the most creative places you can take a photo with Take Off - we hope you’ll get involved and look forward to seeing your snaps!

As always, we love to hear your feedback - you can contact us anytime using the details on the opposite page. We hope you enjoy this issue!

Lizzie Lavan and Jenny Dunn Co-Editors of Take Off

Contact the Editors!

Telephone: 0161 489 3336 Email: magazine@magairports.com

NEWS CONTENTS

Features

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Correction...

Teams win two BCIA awards You may remember we reported in the last issue of Take Off that our Capital Delivery Team won two awards from the Buildings Control Industry Association (BCIA). Well in our excitement we forgot to mention that not only was the Capital Delivery Team involved, our amazing Engineering team also played a huge part in the process, enabling us to take home the two awards.

News

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Stansted 18 months on

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Airport app

10

Excellence awards

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New starters and long servers

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Climate change more that just hot air!

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Getting to know…

Risk and Assurance at Manchester Airport

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New ViP scheme coming soon

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So, who are the Reward Team

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Mission possible

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Model lane roll-out

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Vision Zero here of the month!

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Beijing adventure!

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Medcare update a first timer’s trip to Uganda…

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Community and social news

27

Looking back at East Midlands

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Our Vision To be the premier airport management and services company.

Our Values

Power of teamwork

Safe hands

Brilliant at what matters

Why not?

You can now keep up-to-date with all our latest news by liking us on Facebook and following us on Twitter. https://www.facebook.com/ MAGColleagues

Finger on the pulse

https://twitter.com/magcolleagues

MAG’s MAG’sCOLLEAGUE COLLEAGUEMAGAZINE MAGAZINE| |AUTUMN SPRING 2013 2014

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NEWS

HAMLEYS OPENS AT STANSTED Hamleys, the world famous toy store, is one of the latest global brands to open at Stansted, as part of the exciting re-development of their international departure lounge.

Beth Brewster, MAG’s Retail Director, who is driving forward the £80m transformation of Stansted’s international departure lounge, said: “MAG has a clear vision to transform Stansted Airport and I’m delighted to announce that Hamleys will join the very exciting list of global brands and exciting new concepts getting involved with our multi-million pound development to improve services and facilities for passengers.”

EAST MIDLANDS OPENS NEW ESCAPE LOUNGE Escape Lounge at East Midlands Airport will provide customers with a selection of complimentary food and drink, free Wi-Fi and a range of newspapers and magazines.

East Midlands Airport launched its new premium lounge, marking the latest phase in its £12 million terminal redevelopment programme.

Originally launched at Manchester and soon to be followed Stansted - the

Andy Cliffe, Managing Director, said: “Whether our customers are flying on holiday or for business, everyone is welcome to use the new Escape Lounge.

It’s a great improvement on our previous offering, having almost quadrupled in size and demonstrating another major milestone in our £12 million terminal redevelopment. As we progress through the redevelopment, we hope that our customers are now starting to see the changes and can enjoy a simpler and more efficient journey, as well as improved food and retail offers, as a result.”

STANSTED AIRPORT OPENS NEW TRAINING FACILITY MAG has underlined its commitment to the career development of its staff by unveiling a new £500,000 training facility at Stansted Airport.

The announcement adds to a raft of other projects already underway across the airport, which include a major £80m project to upgrade security, the departure lounge and retail areas of the terminal.

The projects bring the total investment at the airport by MAG to £260m over the next five years.

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Teisha Lock, Stansted Airport’s Training Manager, said: “Together with our expertise, The Flight Deck will enable us to offer first class training courses for a variety of organisations within the aviation and security industry. Our trainers have many years of experience in both security and training which enables them to offer practical advice and support.”

MAG AND NATS ANNOUNCE

TEN YEAR DEAL MAG and NATS, our air traffic control provider, have signed an agreement confirming a ten-year contract for air traffic control and engineering services at both Manchester and London Stansted airports.

NATS has a long standing relationship with Manchester and Stansted, built up over many years, and will commence the new contract on 1 April 2015.

Andrew Cowan, Chief Operating Officer, said: “NATS is highly regarded within the aviation industry and has a proven track record when it comes to aircraft and passenger safety, which is our shared priority. We believe that NATS is best placed to deliver a modern and efficient air traffic control service for our two largest airports.

Both Manchester and Stansted are growing rapidly and we look forward to continuing our strong working relationship and growing a positive future for our airports.”

NEWS

MANCHESTER AIRPORT AND EASYJET JOIN FORCES FOR PRIDE To mark the famous annual Manchester Pride ‘Big Weekend’ coming to the city, in August ten members of The Manchester Airport Choir sang an array of classic hits whilst donning suitable rainbow coloured attire to get passengers in the mood.

FLYBE ANNOUNCE NEW ROUTE BETWEEN MANCHESTER AND AMSTERDAM Flybe has confirmed its commitment to further growth with the announcement of a brand new year-round route from Manchester to Amsterdam Schiphol airport, starting as part of its 2014-15 Winter schedule. Mats Sigurdson, Aviation Commercial Director for MAG, commented: “Manchester is one of Flybe’s largest bases and we are pleased they’re continuing their growth performance by adding this additional service to Amsterdam. Connections to Amsterdam are consistently strong performers which are popular throughout the year with passengers travelling from the North of England to the Netherlands and onwards.”

At the weekend, MAG Colleagues joined forces with easyJet as their colourful joint float set off through Manchester.

Colleagues volunteered to dance and walk alongside the float - and a great time was had by all! Andrew Cowan, Chief Operating Officer of MAG, said: “We are pleased to jointly sponsor the Manchester Pride festival, alongside one of our largest airlines, easyJet. We hope the event will be a great success and wish everyone taking part a great time.”

GROWTH DEAL HERALDS NEW ERA FOR DORSET’S ECONOMY The Dorset Local Enterprise Partnership agreed a historic Growth Deal with the Government that will see £66.3million invested in Dorset. £23.9million has been confirmed in the first year, and as part of the Government’s

on-going commitment to the Dorset LEP it has provided an indicative award of a further £42.4million of funding from 2016/17 onwards. The deal will help to create up to 25,000 jobs, allow more than 3,000 homes to be built and generate up to £530 million in public and private investment.

One of the key features of the deal is a package of road schemes to improve access to Bournemouth Airport.

Prime Minister, David Cameron, said: “Growth Deals are a crucial part of our long-term plan to secure Britain’s future.

For too long our economy has been too London-focused and too centralised.

Growth Deals will help change all that.

They are about firing up our great towns and cities, boosting local economies and driving growth across the country.”

MAG’s COLLEAGUE MAGAZINE | AUTUMN 2014

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NEWS

RYANAIR LAUNCHES NEW ROUTE FROM EAST MIDLANDS Ryanair have launched a new route from East Midlands to Malta which will operate twice weekly from April 2015.

Ryanair also extended its successful East Midlands schedule with extra flights to Alicante, Malaga, Faro, Palma de Mallorca, Tenerife and Lanzarote for summer 2015.

EAST MIDLANDS

MANCHESTER LAUNCHES AIRPORT WELCOMES DIRECT TORONTO FLIGHT SUPERDRUG Air Canada rouge, Air Canada’s leisure carrier subsidiary, has launched a non-stop flight from Manchester Airport to Toronto.

Stephen Turner, Manchester Airport’s Aviation Commercial Director, said: “As a major airport with a catchment area of 24 million people who live within two hours of Manchester Airport, we feel this will only strengthen our position as an airport of

choice. This new service will not only take passengers to Toronto, but will plug them into Air Canada’s global network with onward connections to destinations across Canada, including Montreal and Ottawa.”

Happy BOURNEMOUTH CELEBRATES 75TH BouBrnirtemhdouatyh!

ANNIVERSARY! Bournemouth was first opened in August 1941 as a RAF Hurn during the Battle of Britain.

The airport was used to home a variety of aircrafts for the war including Spitfires, Wellingtons and Typhoons. As the war began to come to an end, in late 1944, Bournemouth became the UK’s only intercontinental airport for a couple of years before the official opening of London Heathrow was announced. October 1958 saw Bournemouth’s first flight to a holiday destination take off to Palma, Majorca, in a 36 seater BEA Viking Aircraft.

Over the subsequent years, Bournemouth Airport has grown in size, joining MAG in 2001 and developing majorly to become what it is today. Bournemouth has also won a number of awards over the years, 5

including: Best Airport in Europe in 2010 (1-5million passenger category), ACI EUROPE Best Airport Award, Most Improved Airport in Europe in 2011 (Under 2 million passengers) and a bronze award for the UK Airport of 2011.

As part of the ongoing terminal redevelopment project at East Midlands, this summer saw the opening of Superdrug’s newest store at East Midlands Airport. Andy Cliffe, Managing Director at East Midlands, said: “We are delighted to be working with a renowned high-street retailer like Superdrug, and to have their store as a new addition to the shopping experience at East Midlands Airport.

The opening of this brand new store is an important milestone for us, as Superdrug is the first new retailer to be announced as part of our £12 million terminal redevelopment project. We are confident that this store will be incredibly popular with our customers.”

NEWS

MODERNISING MANCHESTER

AIRPORT’S FIRE SERVICE “This is the future of Fire and Rescue” Manchester Airport now own one of the biggest fleets in the UK of the very latest in Fire Engine technology, after acquiring six new appliances in July.

These vehicles are safer, more versatile and more efficient, and replace the current fleet as they come to the end of their useable life. Speaking at the demonstration of the new fleet, Steve Metcalf, Chief Fire Officer and Emergency Services Manager, explained more about the new vehicles.

What was the demonstration today?

“The Firefighters demonstrated how they would deal with an aircraft with a large engine fire that has landed on the runway,” Steve explained. “This was a straightforward scenario that the firefighters have to be prepared for - just as they have to be prepared for all scenarios - that could happen at any airport.”

Why were the previous vehicles replaced? “The previous vehicles are perfectly serviceable, however, they were coming to the end of their useable life

and becoming uneconomical to maintain and uneconomical to continue in operations. Put simply, they could no longer be considered as a long term strategy. These new vehicles are more modern and versatile, but more importantly, the latest technology provides a safer working environment for the fire fighters and safer service delivery for passengers. “ So, what are the benefits of the new fleet? “There are a number of benefits. The fire crew can now get closer to the fire, because they are more protected. On the fleet we have Forward Looking Infra Red (FLIR) which picks up the heat that is given off by hidden fire pockets in the air frame - behind panels, for example, that the human eye wouldn’t be able to see.

“We can now also put High Reach Extendable Turrets in next to undercarriages without putting crew in that danger area. We can carry out a detailed inspection using the cameras, which means

the search is being done more safely than it was previously. Without this technology, we may have to consider placing a fire fighter into the risk area to make sure there is a detailed inspection carried out to assess the situation accurately.

“We have modernised Manchester Airport Fire and Rescue Service for the next 15 years - this is investing in a safer future.”

ENVIRONMENTAL MANAGEMENT UPDATE Our Environmental Policies

Assess-Control-Improve Our Environmental Policies are a top to level statement of our approach h of eac at t men iron managing the env w kno uld sho e yon Ever . orts our airp what part they play.

Don’t forget there is an interactive training module on Cornerstone called Environmental Responsibility

Assess the issues

• Aircraft noise rs and sewers • Quality of water released to rive ty, gas and fuel trici • Use of resources such as elec l • Waste generation and disposa aircraft and boiler plant s, icle veh from • Emissions to air

ll Read the fu find policy and ntal environme on n o informati n u t der the Intrane MyWorklife

Control

lic commitments • Meet legal standards and pub vity at the airport • Prevent pollution from any acti contractors • Influence tenants, airlines and

Improve

r environmental responsibilities • Ensure our staff understand thei our environment plan • Set environmental targets - see e - see our CSR report • Publish our performancMAG’s COLLEAGUE MAGAZINE | AUTUMN 2014

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STANSTED - 18 MONTHS ON

STANSTED AIRPORT

18 MONTHS ON It’s been 18 months since MAG acquired Stansted, and in that time it has started to look and feel like a very different place indeed!

Take Off finds out more about the transformation.

Claire Scully, Continuous Improvement Manager, is leading on this work and has adopted the DMAIC process which can be broken down in to five key areas:

The £80m Terminal transformation is continuing to take shape. The Security Search area, with 22 lanes now in action, was officially opened in December 2013.

It’s still in its early days and the teams are continuing to trial new ways of working to ensure the area works in the most efficient way possible.

Baseline & Current Performance

• Define

Problem & Objective

• Measure • Analyse

Root causes and understand the Effect

• Improve

Develop, Select and Implement the best solutions

• Control 7

Solutions are embedded, Process has robust controls and Project has a clear closure.

Claire Scully commented: “This approach allows focus on the problems rather than jumping to solution mode.”

Attention is also now turning to the customer journey before passengers arrive at the Security search area, so the checkin area look and feel is the next thing to undergo a mini transformation. At Stansted this area is mainly used for bag drops as the majority of passengers check in online in advance of arriving at the airport.

Once again colleagues from the operation have been involved and have contributed to the sessions which have been arranged to review this very busy area.

STANSTED - 18 MONTHS ON

Retail Moving airside, earlier in July the new World Duty Free (WDF) store was opened which provides the biggest walk through store in terms of retail space within the Word Duty Free Group. It is the flagship entrance into the new international departure lounge, easing passengers on a simple and intuitive journey past essential travel retail. Popular airport shopping favourites have also opened, including Boots, WHSmith, Bodyshop, JD Sports, Dixons Travel, Fat Face, Rituals, Hamleys and Glorious Britain.

Whilst all this has been going on throughout the summer, the Stansted operational teams have been working hard to ensure the operation runs smoothly whilst the construction and re-fit works continue. This has proved challenging at times but the teams have done a fantastic job in making the customer experience as good as it possibly can be, given the size and pace of the transformation which is being undertaken.

and stylish - just four simple words to describe the very exciting line up of new restaurants, bars and cafes. Improving passenger facilities is a key driver of this multi million pound development and all the new food and beverage options are being located in one dedicated area, nearest the exit points to departure gates, giving passengers the convenience of making choices quickly and ensuring they can sit and relax, safe in the knowledge they’re as close as they can be in the process before gate numbers are announced. New names arriving at Stansted include: The James Martin Kitchen, itsu, Harris & Hoole, Giraffe,

Halo, Leon, Cabin, Coast to Coast, and M&S Simply Food.

Beth Brewster, MAG’s Retail Director, commented: “We’re not just giving Stansted a make-over, this is a multimillion pound investment to create contemporary, convenient, innovative and stylish terminal facilities and I’m sure all our passengers will be thrilled to see the new and exciting range of cafes, bars and restaurants that have secured their part in this exciting development. We’ve listened to what passengers want and really hope they will all be delighted with the choices on offer.”

The work will continue throughout the winter with the introduction of the new shops, as well as the beginning of work on the food and beverage (F&B) area.

Contemporary, convenient, innovative

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STANSTED - 18 MONTHS ON

The 15 n e-gates ew w introdu ere ced in mid Au gust

Karen Smart

Directo

r of Cu sto and Se mer Service curity

E-Gates Improvements have also been introduced into the arrival area where we have been working in partnership with the UK Border Force (UKBF) to introduce 15 new e-gates. These were launched mid August. Operational teams have seen an improvement in passenger flows through this area following this investment, and the partnership will continue to ensure passengers arriving at Stansted receive the best possible welcome.

Transforming Stansted It is not only the physical transformation of the Terminal building which has been a focus it has also been the transformation of the business, our people and the culture at the airport.

Earlier this year we launched a programme called “Transforming Stansted”. In order to achieve long term sustainable growth at Stansted we needed to take a look and review our costs and the way we managed our operation.

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Daniel Gallo, Stansted HR Director, said: “This is still on-going but the way in which we have approached the programme of change has been very different We adopted a partnership approach with our colleagues and our Trade Union colleagues which resulted in a new way of working together to identify possible solutions to the cost challenges which the business faces.

“It is only by reducing our costs that we will be able to secure long term growth through being able to compete within the fiercely competitive south east market. With the changes which are being implemented at Stansted, we have started to get the airport into a position of strength, enabling the growth of existing airline customers and the ability to attract new ones.

Passenger figures and routes Whilst the work goes on to Transform Stansted there is already some very positive signs of growth. We have just announced passenger figures for August 2014 showing the annual passenger numbers have increased by 7.2% with over two million passengers travelling in August 2014, up 11.6% on last year. This is the third consecutive month of doubledigit growth following the busiest month in four years.

Ryanair have already announced capacity increases for this Winter and next Summer, along with a new route to Orlando next year with Thomas Cook.

Leadership structure As part of the Transforming Stansted programme the operational leadership structures have started to be reviewed. New roles have been introduced, and we have recently welcomed Karen Smart, Director of Customer Service. She commented: “It’s an exciting time to join the team at Stansted - it is already really clear that MAG has some fantastic individuals and teams who are passionate about delivering a great service and whom are genuinely striving for a brighter future.“ Another new role to be introduced into the structure is that of the Airport Duty Manager. The five new recruits into this role will be responsible for the smooth management and running of the Terminal and Airside operation on a 24/7 basis. In addition to this, newly appointed Security Duty Managers and Team Leaders are going live in the operation over the next few weeks.

So, what ’s next?

Clearly, a lot has been happening t and at quite a pace! It is the star e of a long journey, with som e challenges along the way. We hav we and sted Stan at team a strong are confident we will achieve our ambition of becoming the best the airport in London and transform as king wor by ce rien expe ort airp one team “Team Stansted”. the We will update you more about s nge cha r new structure and othe in the next edition of Take Off, and e will introduce the full teams onc everyone is in role.

AIRPORT APP

AIRPORT APP One thing you told us in the Employee Opinion Survey was that communication across all sites could be improved.

In response to this we are developing the very first MAG App - designed and created with our frontline colleagues in mind.

During this period of growth and integration, it is vital we have the capability to reach all colleagues across all sites, with the same information and at the same time! Colleagues will be able to keep up to date with all the news and events whilst on shift and at home.

The App isn’t just a way for us to communicate to you though, it is also about creating two-way conversation and there will the opportunity to feedback, instantly and directly to us through the App. Led by Zoe Spinks at Stansted, the app will provide the 24/7 communication tool that a 24/7 operation like MAG needs.

When will the app be launched?

Look out for it later this year!

If you have any questions about the App or would like to find out more you can contact Zoe directly via zoe_spinks@stanstedairport.com

What will the app deliver?

(Phase 1) • MyCompany announcements and other local news • Ask MAG / Big Conversation coming soon • Operational information, such as the daily briefing sheets and teams for the day.

• Instant feedback forms • Access to the ViP programme • Plus more …

Ideas for the future …

• Performance data • Access to HRIS • Fault reporting • And much more ….

MAG’s COLLEAGUE MAGAZINE | AUTUMN 2014

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EXCELLENCE AWARDS!

EXCELLENCE AWARDS! Janet Bloomfield and Sue Woodford Janet and Sue displayed their commitment to the Catering Team in working every weekend over a period of 3 months to facilitate a lucrative contract for Park CafĂŠ.

They volunteered to cook breakfasts and lunches for the Spanish contractors on the Industrial Estate, providing an excellent standard of customer service, often meaning that they were working seven days a week. Janet and Sue did so in the knowledge that it would not only be helping to move the Catering business forward but also in support of each other and the entire Catering Team. Without Janet and Sue, the contract would have been turned down due to lack of manpower.

Mihir Patel, Air field Engineering App rentice at East Midlands, has recently been nominated for an Apprenticeship Award from Leicester College . Mihir is training to be an Air Traffic Engineer and ha s just completed his fir st year of the four year course at MAG. Well done Mihir and good luck!

Keith Jewitt As with all colleagues, the Airport’s Fire Service operate within a multi-tasked role which includes, amongst other things, grass cutting and annual bottoming out (removing grass thatch).

Rachael Spowart, Digital Partnership Manager at Manchester Airport, was successfully named in the 30 under 30 section by Travel Trade Gazette magazine. A great achievement congratulations Rachael!

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Disposal of the grass cuttings each year costs the business over 9K, as it has to be removed by a local composting company.

Knowing that the Airport is constantly trying to reduce operating costs, Keith obtained alternative quotes from other composting companies, only to be advised that the cost remained in the region of 9K to 10K. Keith contacted a local farmer who said he could use the 56 tonnes of grass for cattle feed. This involved no cost to the Airport whatsoever and has built up a good and ongoing relationship with the local farmer.

Ongoing savings of over 9K per year.

NEW STARTERS & LONG SERVERS

NEW STARTERS & LONG SERVERS

Manchester Congratulations to Steve Sefton, Front of House Facilities Manager, who recently celebrated his 40 year anniversary at the airport! Steve is the longest serving MAG employee at Manchester and says, “When I started in August 1974 only T1 existed - everything north and west of T1 was fields of cows and sheep!”

Susan Moran What is your new role?

Receptionist at Olympic House, Manchester Previous employer?

I worked for Mitie on reception at Voyager and 4M on the airport site. I was also a pub landlady for 25 years and really enjoyed this role. People fascinate me.

What motivates you?

Money and the finer things in life...but on a serious note l enjoy learning new ideas and concepts. My new job allows me to meet new and exciting people every day.

Favourite words of wisdom?

In the words of my late parents “Do unto others as you would have them do to you”. l have found this quote to be very helpful when making decisions all through my life.

Favourite holiday destination?

St. Pete’s beach, Florida. My idea of heaven....fantastic weather, amazing beaches and a laid back hippy lifestyle.

Takes me back.

Lucinda Opoku-Ababio What is your new role?

Senior Leadership Team Administrator at East Midlands Previous employer?

Selfridges What motivates you?

People motivate me. I love helping and making people happy. It brings such a fulfilment and happy feeling to see a smile of their faces after I’ve helped them.

Favourite words of wisdom?

“The meaning of life is to find your gift.

The purpose of life is to give it away.”

Congratulations also to Steve Murkin, Ken Ball and Mike Sweeney, all in Engineering at Manchester, who celebrated 35 years of service!

Also congratulations to Andy Yarwood, Security Assurance Manager in the Risk and Assurance Team (read more about him on page 16) has recently celebrated 35 years at Manchester Airport!

Favourite holiday destination?

Ghana

Andy 35 years ago!

s t East Midland Long servers a tions Supervisor rside Opera Phil Oxbrough, Ai

35 years

pervisor Traffic Watch Su Guy Feekins, Air

25 years

l Officer Air Traffic Contro y, nd Ba y rle ve Be

30 years

Andy now, holding a photo of himself from early on in his career in the Costings department 12

CLIMATE CHANGE - MORE THAN JUST HOT AIR!

280 tonnes CO2 prevented by the East Midlands wind turbines and Bournemouth solar panels

CLIMATE CHANGE MORE THAN JUST HOT AIR! Whether you believe in climate change or not, it’s about much more than whether or not you think the Earth is warming. All of our airports have commitments to reduce their environmental impacts, improving efficiency and reducing the amount of energy and fuel consumption we use. Not only does this save us money, it also reduces our carbon emissions and the impact airport operations have on climate change.

CO2

SF6

CH4

N2O

So what’s it all about?

When we burn fossil fuels (e.g. gas, coal etc.) carbon dioxide (CO2) and a range of other gases are generated. These gases are widely accepted as being able to retain the sun’s energy. This process effectively turns the atmosphere into a greenhouse, meaning that over time our climate warms and weather patterns change.

CO2 is the most well known greenhouse gas, but there are actually a number of other gases that have much greater environmental impacts - including CFC and HCFC gases which are contained in our chiller and air conditioning systems.

HFCs

PFCs

Product use of purcahsed materials

Company owned vehicles

Employee business travel

Contractor owned vehicles Outsourced activities

A wide range of airport activities generate greenhouse gases, including carbon dioxide (CO2).

Emissions are split into three scopes - those we directly control (scope 1) and those we can only influence (scope 2) or guide (scope 3).

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Reducing the need for energy and fuel is always our starting point. The new Bournemouth Arrivals building was designed to be efficient, with natural lighting and ventilation.

USE ENERGY/FUEL FROM RENEWABLE, ZERO CARBON SOURCES

Waste disposal

Fuel combustion

REDUCE THE NEED FOR ENERGY/FUEL AS FAR AS POSSIBLE

Of course, we can’t strip out all energy use - we’ve got a business to run. This is where efficiency comes in. Each of our airports has efficiency projects, many of these are very visible - usually lighting based projects, but there are also lots you might not see.

SCOPE 3 INDIRECT

Purchased electricity for our own use

Getting our house in order is the first step. We adopt a simple rule, the carbon hierarchy - it’s common sense really. This approach has helped us achieve carbon neutral operations at Bournemouth and East Midlands Airports. Manchester Airport is working towards carbon neutrality by 2015, and Stansted has stretching targets too.

USE THE ENERGY/FUEL AS EFFICIENTLY AS POSSIBLE

SCOPE 1 DIRECT SCOPE 2 INDIRECT

Reducing our environmental impacts

Once we’re operating only what we need, and as efficiently as possible we must think about where the energy we need comes from. Renewable energy is our preference as this has much less environmental impact than ‘standard’ energy. We have a two stage approach here - firstly generating our own energy, and then purchasing renewable energy generated elsewhere.

OFF-SET ANY REMAINING CO2 EMISSIONS We can’t prevent all emissions, especially those from our vehicle fleets and gas or oil boilers. This is where carbon offsets come in - offsets are where our investment supports CO2 reduction elsewhere, effectively enabling us to assist others in reducing their emissions, compensating for ours.

Bo so

CLIMATE CHANGE - MORE THAN JUST HOT AIR!

3,028 tonnes CO2 eliminated

by Manchester’s intelligent building controls

How we’re improving efficiency • LED lighting in the terminal undercroft at Stansted, improving the working environment and reducing emissions by 540 tonnes CO2

47 tonnes CO2 saved by installing LED lighting on the apron at Bournemouth

83 tonnes CO2 prevented by installing LED lighting in the East Midlands check in hall

Adding value to our customers Reducing carbon emissions means improving efficiencies and saving money! We use our influence to encourage customers to reduce their emissions.

BEFORE

Here’s just some of the things we do:-

AFTER • Intelligent Building Controls are being used at Manchester, controlling lighting and air handling based on live flight data, saving 3,028 tonned CO2

• By working with airlines, airfield operations and air traffic control we’re reducing aircraft fuel consumption by avoiding delays, encouraging airlines to taxi aircraft without all engines running and facilitating more fuel efficient flying.

• The wide range of public transport connections our airports support mean passengers can leave their cars behind. And when this isn’t possible, our car parks mean passengers can halve their emissions through one return journey rather than two return trips by a taxi driver, friend or family!

What you can do Bournemouth solar panels

Everyone can help reduce the impact of airport operations, whatever their role.

Let’s start with the beginning and end of everyone’s day - a journey to or from work. With more than 4,000 colleagues, that’s a lot of journeys - nearly a million M.A.G commutes a year!

Our airports are well connected, by making use of public transport you could help reduce emissions and might also save money. It’s not all about buses or trains though, what about car sharing?

Take a look at MyMAG to find out more about car share, cycle to work schemes and public transport season tickets.

M.A.G Recertifies to Carbon Trust Standard

The Carbon Trust Standard is the world’s leading independent certification of the impact businesses have on energy use and greenhouse gas emissions. In April, M.A.G successfully recertified to the Carbon Trust Standard which was previously held separately by M.A.G legacy airports, and Stansted Airport. As part of the recertification, an independent assessor reviewed M.A.G’s carbon management and energy efficiency policies, staff engagement and carbon accounting processes. The assessment demonstrated M.A.G’s continued achievements in reducing emissions which were cut by 9% during 2012/13 and 2013/14 compared to the previous two years.

Manchester Airport retains Airport Carbon Accreditation Level 3, Optimisation

Airport Carbon Accreditation is the only institutionally-endorsed, carbon management certification standard for airports. Manchester Airport was the first UK airport to achieve Airport Carbon Accreditation back in 2009 and has this year successfully recertified for a three year period. Airport Carbon Accreditation demonstrates efforts not only in reducing emissions from our operations, but also the partnership approach taken with our customers and business partners to enable them to deliver further environmental benefits. Our recertification cements the climate change benefits driven through the promotion and adoption of reduced engine taxiing and fixed electric ground power through Manchester Airport’s Collaborative Environmental Management group which includes a range of M.A.G colleagues as well as partners from Eurocontrol, NATS, airlines and handling agents.

Manchester LED Lighting

Taking a bus to work is one of the ways you could reduce CO2 emissions, why not rethink your journey to work?

14

GETTING TO KNOW…RISK AND ASSURANCE AT MANCHESTER AIRPORT

GETTING TO KNOW…

RISK AND ASSURANCE AT MANCHESTER AIRPORT Paul Roper

IS Assurance Manager

Based in Olympic House at Manchester Airport, the Risk and Assurance team support MAG in achieving its strategic objectives. Split into two functions, the Risk function provide support to all business areas to enable them to understand, document and control the risks that they manage on a daily basis, and the Assurance function undertake risk-based audit activity which is aligned to the MAG Corporate Risk Register.

The team also undertake activities in Risk Management, Business Assurance, Security Assurance, Information Systems Assurance, Insurance, and Safecall MAG’s confidential reporting hotline.

Phew! Take Off talks to some of the team to hear more about their roles...

15

main What does your role entail? My er deliv and lop deve to is bility onsi resp e the Information Systems (IS) Assuranc a of ists cons plan e ranc Assu IS Plan. The IT rity, Secu er number of audits (e.g. Cyb designed Service Continuity Management) senior to provide the audit committee (and rance assu ent pend inde with management) If my audit on the internal controls in place. rols I identifies any gaps in internal cont tions to enda mm reco tive effec coste mak . address the weaknesses identified in What do you like about working all help R&A? The team is great and we pective, I each other. From a personal pers on some ws have enjoyed performing revie sted Stan the as such mes major program rprise Separation Programme and the Ente is work The m.

Syste ent Asset Managem king to chec t migh I day one d, varie y reall with see that password controls comply t be migh I day next the and ies polic M.A .G are there if see to reviewing a data centre adequate power supplies. the Best memory of your time in at M.A .G ing work been only team? I have since October 2013 but already there . I really have been some memorable days tray the and s tour de airsi the yed enjo se, handling training. But if I had to choo ing read t spen was day urite favo my then in to a classroom of school children This was Day. k Boo ld Wor on awe Wythensh it aud g entin more intimidating than pres er!

Offic on mati Infor f Chie the findings to k, we After reading a chapter from a boo ng stayi on ssion discu ve had an informati safe on line.

Paula Roberts

Head of Assurance

What does your role entail?

I have responsibility for the development and delivery of the Group Assurance Plan. This plan enables us to focus on the key risks to the Group, and we review projects, processes and controls across all Group Airports on an ongoing basis. We make recommendations to management in order help mitigate and manage our risks, and improve the efficiency and effectiveness of processes.

What do you like about working in R&A? My role is extremely varied and no two days are the same. I can go from presenting at an Airport Board meeting one day, to undertaking an airfield tour to document key risks and controls the next. The best part of working within R&A though, is the people I get to work with. We have a fantastic team who are excellent at what they do and constantly strive to work to the best possible standard and to support each other.

What do you do outside of work? In honour of the fact that I wanted to be an RAF Pilot but somehow ended up becoming an accountant... I recently completed my first flying lesson in a four-seater Piper Cherokee from Liverpool Flying School! As much as I loved the experience, I don’t think I’ll be flying the A380 anytime soon!!

“ Although our roles may sound dull at times, I can assure you that the team is definitely not!”

GETTING TO KNOW…RISK AND ASSURANCE AT MANCHESTER AIRPORT

Andy Yarwood

Security Assurance Manager What does my role entail? My main responsibility is to develop and deliver the Security Assurance Plan. The risk based plan covers all aspects of security, from the vitally important passenger and staff screening processes that we are all familiar with, to other areas of risk such as: the access control systems in place at our airports; how we protect terminals from vehicle threats; and even a review of the risks posed by the road tunnels under the runways at Manchester. I also manage the security testing programme that checks that our security controls are working as they should, and targets areas where we can aim to improve standards and performance.

What do you like about working in R&A? The role is extremely interesting and varied and no two days are the same.

Despite all of our detailed planning, we also have to respond and adapt to any situation that may arise, which in a dynamic environment like aviation security, can be quite often! The best part though, is working with such a great bunch of people.

I’ve worked at the airport for a while and been part of several good teams but never one like this before! The professionalism, team spirit, support and humour that runs through the team can usually get us through any situation!

What do you do outside of work?

Relax! Now that I’ve hung up my boots after finally accepting that I’m not going to get a call from Man United I like to keep fit in the gym, cycling and even kayaking round the coast of Anglesey when the sea is calm enough.

“ Best memory of my time at MAG? It involves a team CSR day, a pigeon and a blocked chimney, but I’ll have to leave it at that...”

Matthew Sunderland

Insurance Advisor

What does your role entail?

I manage the multi-million pound insurance programme which protects the Group against financial losses across a wide range of insurable risks, including aviation-related incidents, damage to our property, interruptions to our business and accidents suffered by our colleagues, passengers and business partners. I work closely with our insurance broker to ensure that we benefit from the most innovative, cost effective and comprehensive insurance coverage through access to the best global insurance markets available.

What do you like about working in R&A? Insurance touches most areas of the business and covers all group sites so I enjoy the exposure that Risk and Assurance has. It is great to have the opportunity to meet people from the insurance industry who have knowledge of other airports and airport groups and they are always keen to speak with M.A.G. I get to deal with some really interesting cases across the 22 lines of insurance cover that M.A.G has.

Best memory of your time in the team? At the most recent insurance renewal we worked really hard to bring together accurate and timely

information to enable our insurance brokers to achieve some significant savings on our premiums, without any reductions in the levels of cover.

What do you do outside of work?

I enjoy travel and in the last couple of years I’ve visited old friends who work in Beijing, Atlanta and Amsterdam.

I’ve visited 24 US states and would like to eventually visit all 50. I enjoy watching sport and can often be found on the sparsely populated terraces of Boundary Park. I’m lucky to live with some great countryside on my doorstep and I like early morning walks across the hills in all weather.

Paul McNicholas Head of Risk

re What does my role entail? I ensu that management and the Audit oCommittee have a clear and up-t .G, date view of the main risks to M.A are and d rstan unde and that they h we comfortable with the ways in whic this by do We . risks e thos g are managin with holding quarterly risk workshops and senior management in all areas, airport through regular risk reporting to ExCo boards and management teams, and the Audit Committee. We also g support major projects in developin tify risk registers to enable them to iden ut ugho thro risks key their and manage the project lifecycle. in What do you like about working h R&A? We’ve got a great team whic a performs to a high level and has top fantastic team spirit (we got the joint this ness busi the in e scor engagement rence year!). I think we make a real diffe ness busi the way in terms of the manages its risks and controls its rding. processes, and that is really rewa job Finally I’ve got a really interesting the of cts aspe all see where I get to egic business, from operations to strat not e we’r ities activ and commercial MAG’s COLLEAGUE ! making widgets here

Best memory of your time in the ts team? We’ve had some great nigh for out, but winning the competition in who can fit the most Jaffa Cakes l their mouth at once was a persona highlight. k?

What do you do outside of wor itely defin are they I have two kids and . the best part of my life outside work so ic mus into y reall Outside that I’m ing I like going to see bands and play ely) (wid to s guitar, bass and drum varying levels of quality...

MAGAZINE | AUTUMN 2014

16

NEW VIP SCHEME COMING SOON…

P i V W NE E M E H SC We all love to be appreciated and recognised for the great work that we do.

The results from this year’s Employee Opinion Survey showed that there is a real need to focus on recognition across all four airport sites as only 1 in 3 of you feel you are recognised for going above and beyond. Taking your feedback and comments on board, the Reward Team in conjunction with Internal Communications, have spent the last few months creating a brand new scheme which will be launched in October. Take Off caught up with Mark Cliff, Reward Director to tell us more!

“It was clear from the survey results that we had quite a bit of work to do in terms of improving recognition across the business,” explained Mark. “We were aware that the scheme that was in place for Manchester, East Midlands and Bournemouth airports could be improved and instead we needed something simple to make it easy to show appreciation to our colleagues. We also wanted to put something in place for Stansted so we have a consistent scheme across the group.

The new scheme will be launched as Values in Practice (ViP) and will incorporate the five MAG values: Brilliant at What Matters Safe Hands

How does it work?

Colleagues nominated under one of the values by their manager or peer for going above and beyond in their job role.

Power of Teamwork Finger on the Pulse Why not?

“Our values play an everyday part “Our values not only determi ne how in helping to make our busines s a we work towards achievin our can Mission and success, ” said Mark.g“We do more Vision but they also playesan everyda to celebra te colleagu who have ygiven part in helping tothe make our busines sa long service to busines s or those success, ” said Mark.

“We were also colleagu es who were retiring fromacutely aware have place to MAG,that so we ViP didn’t ensures thatmuch theseintwo celebra te celebra colleagu es who given worthy tions werehave combin edlong in service to the program businessme.” or those colleagues the overall who were retiring from MAG, so ViP “It’s important to point out that the ViP ensures that these worthy celebra scheme isn’t onlytwo about colleagues tions were combined in the overall me.” who go above and beyond program but also “It’s importa nt to point out that the ViP those colleagues who do their job scheme isn’t about es who consiste ntlyonly well,” saidcolleagu Mark. “We want goappreci above ation and beyond but on also those to be high the agenda colleagu es who their job ntlyer for everyon e atdoM.A.G. Justconsiste rememb well,” Mark.thank “We you wantorappreci that said a simple a well ation done to can be high thelong agenda go aon very way!”for everyone at M.A.G. Just remember that a simple thank you or a well done can go a very long way!”

Look out for the October ViP winners on your rest room screens, the intranet and the colleague magazine!

17

Coming soon...

Nominee to receive one of the brand new value pins, a thank you card and a £10 voucher.

Nominee automatically put forward to the ViP monthly awards where winners will be chosen by the panel

ViP monthly value winners will be notified in writing and will receive an invitation for themselves and a guest of their choice to the next ViP celebration lunch, where they will be awarded with their appreciation certificate and £100 worth of vouchers.

Look out for the October ViP winners on your rest room screens, the intranet and the colleague magazine!

SO, WHO ARE THE REWARD TEAM?

SO, WHO ARE THE

REWARD TEAM? Mark Cliff

Vikki Gledhill

Nigel Modlinsky

Helen Tomlinson

Reward Director

Reward Partner

Pensions Manager

Reward Partner

How long have you worked at MAG? Coming up to two years

How long have you worked at MAG? Nearly a year.

What exactly do you do?

How long have you worked at MAG? About 9 years

What exactly do you do?

What exactly do you do?

I’m responsible for the Reward and Pensions team which supports the business on areas such as pay and benefits, Incentive plans and recognition

I partner with Stansted, Bournemouth and Group Functions from a reward perspective and support them on areas such as pay and benefits, Incentive plans and recognition.

What are you most proud of in your time at MAG? It was great for us to get the external recognition of winning Pension Scheme of the Year for the Stansted Scheme. The team worked has hard to make sure all scheme communications are as simple and engaging as possible and now we can use those ideas more widely.

Why do you enjoy working here?

MAG is such an exciting place to work. There’s always lots going on and new challenges to tackle.

What do you do outside of work?

Lots of road cycling and a bit of fell running with my dog, Rolo.

Why do you enjoy working here?

It’s an exciting time for MAG with lots of improvements happening and new challenges to get involved in.

What do you do outside of work?

I like spending my free time with my family as well as catching up with my friends in the local pub. I also enjoy shopping trips!

I look after all aspects of pension provision within M.A.G where we have a variety of different pension arrangements.

What are you most proud of in your time at MAG? Being part of the team that led to the employee take-up in the M.A.G Defined Contribution Pension Scheme doubling in 12 months.

What’s coming up for Reward in the future?

There’s pension change coming in 2015 which is the biggest shake-up to pensions I have known in my lifetime.

We’ll provide more on these changes in early 2015.

What do you do outside of work?

Lots and lots of road cycling, plus spending time with my family including my 5 year old daughter Lara.

What exactly do you do?

I look after pay and benefits for Manchester and East Midlands.

What are you most proud of in your time at MAG? Project managing the launch of Pension Auto Enrolment. It was a great team effort across our team, Payroll, the HR Service Centre and our external providers, for which we’ve been externally recognised.

What’s coming up for Reward in the future?

We’re rolling out MAG Rewards at Stansted in the next few months and reviewing the All Colleague Incentive Plan (ACIP) during this year. Contact me if you’d like to share your views on the ACIP and get involved.

What do you do outside of work?

I grow my own veg (though not always very successfully) and go to bootcamp fitness classes, so that I can have a few guilt free wines. But I mostly enjoy holidays!

MAG’s COLLEAGUE MAGAZINE | AUTUMN 2014

18

MISSION POSSIBLE

MISSION POSSIBLE

The Customer S ervices Team a t East Midlands have been cha Airport nneling their in ner secret agen and have unde t spirit rtaken several secret missions improve custom to er services at EM A. The Head

of Customer Services fro m East Midlands Airport, Howa THE IDEA rd Ebison, tasked his team with a secret challenge to think Howard explained furthe r: outside the ‘Customer Service Box’ and “EMA has been known see how they could con for its great tinue to improve customer service for a the customer’s experien number of years, ce at EMA. but we want to be Best The challenge took pla in Class and ce over a six week this requires us to think period and proved to be creatively. We highly successful. need to stand out from Take Off caught up wit the competition h the team to find by proactively seeking out more and see how passengers who they got on… may need a little extra help and then THE CHALLENGE delivering beyond their expectations. I The team were given £1 appreciate we can’t spe nd money treating 50, between them all, to use as the all our passengers, bu y wish with only a t this task was few guidelines: it has to more about empowerin g the team to go help passengers, no alcohol/cigarettes to above and beyond, rec overing situations be purchased and you can’t give the that have resulted in a cash away. disappointed passenger for whatever reason.

AGENT GAYNOR WRIGHT...

I was approached at the Information Desk by two young gentlemen. I asked how I could help and they looked very vacant, which was when I realised neither of them could speak English. The Skylink to Nottingham was due in five minutes, so I quickly looked at National Rail website for the next available train to London.

They had to catch the 20.00 Skylink in order to catch the next train. It would have been a very difficult task with the language barrier to sell them tickets or explain currency.

MISSION ACCOMPLISHED...

I purchased two tickets for them and wrote everything down so they could show the drivers and get help along route so they were not stranded over night.

19

AGENT ALAN COLLINS...

I bought five globe beach balls to hand out to children who are waiting for flights that have been delayed. They would need to point to their holiday destination (or close enough) to win the beach ball.

MISSION ACCOMPLISHED...

So far I have used three to pacify grumpy children (so not quite as planned) but look forward to giving out the last two.

The completed challen ges are brilliant and I’m really proud of the my team for being such great Cu stomer Service advocates and for gettin g involved in the spirit of the challenge!”

Howard Ebison, Head of Customer Services at East Midlands Airport

AGENT ASHLEY DENTON...

I was in the security queue at 05.43 when three passengers approached me saying that they were due out on the TOM7558 to Corfu, scheduled at 0605 and FR535 to Dublin scheduled at 0630 and believed they would miss their flights. The couple, going to Corfu, were on their first holiday since a family bereavement and the gentleman travelling to Dublin was going for an important exam.

MISSION ACCOMPLISHED...

Taking them out of the queue and putting them at the front of the Express Lane queue put their minds at ease and they made their flights.

AGENT ADRIAN SUMMERFIELD...

A 15 year old girl collapsed in the check in hall having a fit, whilst her twin sister was with her.

A nurse from the queue helped me deal with the emergency resulting in the ill girl going to hospital missing flight. Her sister was obviously very upset and distressed.

MISSION ACCOMPLISHED...

I purchased her a bottle of water and sat with her reassuring her that her sister would be alright and would join her later that week as I had found another flight.

MISSION POSSIBLE

AGENT SUE MOUNTAIN...

We had a severely delayed Monarch flight which led to the cancellation of outbound ZB7414 to Alicante. Passengers only found out when they arrived at the airport to check in, resulting in a fair bit of anger and disappointment. The Travel Service desk did their utmost to transfer the passengers to other flights, however this was proving hard to do. I came across a family in the queue and the little girl was extremely disappointed, having stood in the queue for 2 hours and with at least another half hour to wait.

MISSION ACCOMPLISHED...

I took her to WHSmiths and bought her a magazine. She chose a magazine with a pair free sunglasses for when she did get away. She was extremely grateful as were her parents.

AGENT KELLY HILL...

AGENT MARTIN WARRILOW...

I had a partially-sighted elderly lady approach me in the terminal who had lost her way she was confused because she had never been to EMA before and therefore couldn’t work out her surroundings. Her special mobile phone had died so she couldn’t phone her son or her taxi for assistance. She also desperately needed the toilet but couldn’t see to find them.

“Two very upset Portuguese ladies came to the desk - they had missed a flight as their mother had been taken ill. They were not able to go until the following day and their English was very limited. After several attempts to book accommodation for the night they had failed. Mission accomplished: I called various hotels to try to book, eventually managing to do so within their budget. I took them to the taxi rank and paid for their onward transportation and also booked their return journey for the following morning to ensure they arrived when required.

MISSION ACCOMPLISHED...

I took her to the toilet, then took her to Flat White where I used £6.60 to buy her a Latte and Sandwich while I tracked down her taxi. She left happy, fed and watered, vowing to make EMA her future Airport of choice.

AGENT SUE DICKINSON...

A gentleman was waiting for the National Express coach at 18:40 with two other passengers. They were asking where the coach was, as it was late arriving.

At 19:30 I checked the coach tracker and contacted National Express to be told it would be another half an hour. We relayed this to the passengers and they went back outside. The gentleman however, went to the toilet, but when he got back outside - no other passengers and no coach - it had picked them up early and gone without him. He was not a happy chappy!

MISSION ACCOMPLISHED...

After exploring all the options with the gentleman, I used the money to send him on his way at 20:30 to Derby Train station in time to catch a train to Chesterfield.

AGENT HELEN MACNAMEE...

AGENT IAIN MCKINLAY...

At approx 17.00 hrs I was on my own at the desk taking calls, when I was approached by a returning passenger regarding an item of found property. I was able to determine that the property was in the store but I was not able to leave the desk, resulting in the passenger having to wait for over 30 minutes.

Unfortunately the person waiting for the passenger had already paid for short stay parking but they were now way over the allowed exit time, due to no fault of their own.

MISSION ACCOMPLISHED...

I felt it opportune to apologise on behalf of MAG and to recompense them with £10 for parking for which they were very grateful.

AGENT CAROLINE HILL...

An aircraft from Kefalonia with 184 passengers onboard was diverted into EMA due to operational reasons. The passengers were held onboard for an hour because it was so busy in Passport Control. The first coach arrived at 1 o’clock to take the passengers back to Manchester Airport. Despite the Swissport Supervisor trying to encourage passengers to allow families to board the first coaches, there were eight children on the last bus to leave EMA.

MISSION ACCOMPLISHED...

I used £14.12 of the mission money to buy the children fruit shoots and biscuits for their journey back to Manchester.

We had a very drunk gentleman come to the desk who wanted a telephone - he struggled and was raising his voice in frustration. I let him use our phone to call his Mum, but she didn’t respond to him in the way he wanted, so he shouted and swore down the phone until she hung up on him, at which point he swore very loudly and slammed our handset, in full view of our passengers who were looking quite apprehensive. The police were called and he told them he wanted to go to Derby but only had £2 on him and a guitar. They asked us how if there was anything we could do.

MISSION ACCOMPLISHED...

I used my Secret Mission to purchase his ticket as I thought it was much better for him be out of the Airport so all of our passengers could feel safe and secure again.

AGENT JACOB WATTS...

We had a large build-up of passengers waiting for taxis and hotel buses. Many passengers were congregated around the information desk - I felt this was my opportunity to strike!

MISSION ACCOMPLISHED...

I went and bought as many boxes of chocolates as I could from Whsmith next door and put them on the front desk for passengers to help themselves.

MAG’s COLLEAGUE MAGAZINE | AUTUMN 2014

20

MODEL LANE ROLL-OUT

Left to right: Alex Shaw, Sam Ginn, Emma Coleman, Gaynor Hallows, Karim Sharif, Savid Istead and Ashley Warren

at by doing “We hope th not only this we will e r complianc increase ou we will also results, but passenger improve the em and assist th experience e ly through th more quick cess...” security pro

MODEL LANE ROLL-OUT For the past few months a Model Lane team from Manchester Airport have been working tirelessly to train ASOs on using a more standardised model to improve security processes.

The Model Lane scheme began with a two-day workshop where a core team of colleagues, from across the terminals, were trained to standardise the Manchester approach for security processes and to define best practice. Gaynor Hallows, Business Change Manager - Customer Service, explains further: “We needed to understand our procedures in greater depth to see where we can simplify the way we work, remove unnecessary activity and repetition of effort. The workshop focused

on the for key security processes, Loading, Body Search, X-ray and Bag Search to develop a number of improvements.

“We wanted to keep things simple, methodical and consistent by focusing on improved loading techniques and standardising the male and female body search, whilst making full use of the technology available to us. We hope that by doing this we will not only increase our compliance results, but we will also improve the passenger experience and

assist them more quickly through the security process.”

Take Off caught up with ASO, Lorraine Francis who gave her thoughts on the new practice: “At first I wasn’t too sure about it but now I think it’s great. It really helps with standardising the process and keeping things consistent between us all.”

Sam Hunt, Security Team Manager, explains how it has helped them in their role: “One of the best things about model lanes is the consistency it brings.

It’s helped us with monitoring standards across ASOs and allowed us to streamline certain processes. It’s a fantastic idea, and it’s really helped lots of ASOs with their confidence in terms of the search process.”

The roll out of Model Lanes across the rest of terminals will be taking place over the next few months.

21

VISION ZERO HERO OF THE MONTH!

O R E H O R E Z N VISIO !

H T N O M E H T F O to re-enforce the recent The Capital Delivery team decided at Manchester and East ign roll out of the Vision Zero campa am member who has te a to d ar aw ly th on m a th wi s Midland the month. in t os m e th les cip in pr e th ed ac embr

In the first month of the rollout, Bryn O’Connor, Project Supervisor at East Midlands was awarded the accolade for his tireless work with supply chain partners to ensure that the key Health and Safety messages get across.

This effort has improved compliance with standards amongst the contractors who

are working for MAG or our partners on the various elements of the Terminal Transformation at East midlands, and made the workplace safer.

More recently, we had a double win with Will Clarke, Senior Project Manager at Manchester, and Dave Adingadoo of W H Good Ltd. Will was the lead for the three urgent Security Facility projects delivered in July and August, in a hectic four week period, and all three projects were delivered incident free.

Dave was the contractor supervisor who worked alongside the MAG team, and whose relentless commitment to high safety standards drove the performance and excellent outcome.

pervisor roject Su P r, e o n n o arded th Bryn O’C s was aw rk with d n la id at East M r his tireless wo fo ers accolade ain partn supply ch

The hard work was recognised by Andrew Cowan at a Capital Delivery Team briefing where he highlighted the achievement and commended the HSE performance.

This was more a team award than individual, so well done to all those involved.

ingadoo Dave Ad ood Ltd, of W H G r contracto was the or who supervis longside worked a team the MAG

Will Clarke, Senior Projec t Manager, was the lea d for the thre e urgent Security Faci lity projects

From next month our Vision Zero Heroes will be part of the wider group recognition scheme...

See page 17 for more details.

MAG’s COLLEAGUE MAGAZINE | AUTUMN 2014

22

BEIJING ADVENTURE!

BEIJING ADVENTURE! In the last issue of Take Off, we reported on Jessica Sayers, who was chosen from thousands of applicants to become an intern at Ctrip in Shanghai, China.

The next applicant to head across to China was Sheetal Dharni, Marketing Business Partner at Manchester, and she’s been sharing her diary all the way from Beijing…

Thursday 20 August I landed in Beijing Airport at 9.25 am and after a long wait I discovered my luggage had been “lost”.

I was hoping the lady at the luggage enquires desk would track it but I was given the equivalent of £30 and told to call back after two days for an update.

So not the best start to my trip!

Friday 21 August I made my way to the induction day where I met 30 other interns all from different parts of the world including Italy, Australia, Canada and Spain. We received a very useful welcome pack to help us throughout our internship such as how to use the underground, the local culture, and emergency contact. In the evening I met the other interns for a Chinese banquet where I had some great food including Duck and Pandon leaf chicken.

The weekend On Saturday I got up and made my way to meet a group from the programme to go and see the Forbidden City. The Forbidden City’s architecture was amazing. The heat was unbelievable and the group ensured we stayed hydrated as it was much hotter than any of us had expected. The locals stopped to ask to take photographs with us as they thought we were celebrities!

On Sunday I went to Summer Palace which was the getaway for the Emperor and family. The places’ gardens and waterways were enough to keep us all busy for the full day. In the evening we went to the Hu tongs nearby for dinner. We have all managed to navigate and get around on the Subway now, learning that “excuse me” is a slight elbow gesture to person next to you.

...a at

23

BEIJING ADVENTURE!

Monday 25 August

Tuesday 26 August

y n class, and found it ver I had my first Mandari s sic ba e som d an tones useful as we learnt the will be interesting as we ek we xt Ne by. us t ge to are doing role plays.

ust Wednesday 27 Aug

e meeting with the Today I had a face to fac very useful and gave s client for Pico which wa G ts to bring back to MA me some great contac d use s ces out the pro as well as learning ab nts, which is usually clie g etin me for ina in Ch dinner! or fee taking them for cof

Thursday 28 August

resting request, my Today started with an inte meeting room, I was manager called me to a gue and discuss the lea col expecting to meet a I walked in the room, I new launch project. As informed me that she saw a young boy and she rview and thought inte was in the middle of an the candidate’s English it would be good to test t him and have a skills and asked me to tes ing, she said “he’s talk s conversation. As he wa sorry for the candidate not very good is he”. I felt with my thoughts! and tried to be discreet

y busy day at work.

Today was another ver briefed with visual d ha I o The designer wh the first draft of some diagrams showed me had done. I had of the design work she k of English and my lac r he been worried that gestures may not have diagrams and charades was great. I briefed in sufficed, but her work l that we are working fee some amends and ird and wonderful way. well together in our we

Tuesday 26 August

my second mandarin After work today I had w to talk about ho lesson and we learnt basic phrases at say to w our careers, ho learned the mandarin networking events and y confusing! numbers which was ver

ust Wednesday 27 Aug

I had a meeting about Today my manager and she is very pleased with the project update and today CRCC have the progress. After work the theatre for an to all us arranged to take was great with some Acrobat show. The show pping performances . I very dangerous jaw dro mers - at one point there felt scared for the perfor ing around a Mesh ball! were 10 motorbikes rac

Friday 22 August

agencies who I will be Today I met two other rketing project (Media ma working with on my agency spoke very and Events). The media s surprising as they little English - which wa l clients - so this was na have many internatio experience. In the challenging but a good h the designers at Pico afternoon I sat down wit e English but I briefed littl y who again speak ver the whiteboard. After them visually by using group met in Sanlitun work today the CRCC g Duck which was very for a meal. I had Beijin ly and the hub for nice. Sanlitun is very live ts, there are also many bars and restauran ling food and gifts. many street vendors sel

This is me outside my office... t m sa a I here k! .. .and new des y at m

The weekend

some more of the Today I am working on midday and then I am marketing project until Italian friend from meeting Alessendra, an Temple of Heaven the go the CRCC group, to ssive building. This which was a very impre rors of the Ming for was visited by the Empe y for a good harvest. pra annual ceremonies to ba Temple, Beijing’s On Sunday I visited Lam n visited Hou Hai lake. largest temple, and the

Thursday 28 August

agencies and At work we are pushing tomorrow we finish as s designers for deadline Mid - Autumn break . for a long weekend for seriously here so my Deadlines are not taken g key contacts to sin manager and I are cha time. After work my ensure the project is on ing to meet the client for manager and I are go n ing more common tha coffee which is becom being cut. dinner as budgets are n thought it was very I am enjoying Beijing eve and have started to different to begin with, am trying to practice my adapt to the culture. I ssible but I do admit I mandarin wherever po phone which is also my have a translator on se as I said the local helping me get by becau y good! I am enjoying English skills are not ver d even though it’s very the experience so far an are very happy to help different here, the locals when they can.

MAG’s COLLEAGUE MAGAZINE | AUTUMN 2014

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MEDCARE UPDATE - A FIRST TIMER’S TRIP TO UGANDA…

MEDCARE UPDATE

A FIRST TIMER’S TRIP TO UGANDA… Construction work to improve the medical centre began in May last year following three years of airport fundraising.

The extension doubles the size of the existing malaria ward, provides a physiotherapy unit, counseling room, a vocational training room, antenatal and postnatal clinics and a new, enlarged pharmacy and laboratory, and added over £30,000 of brand new medical equipment, including hospital beds, wheelchairs, microscopes, mosquito nets, crutches and walking aids.

Anna Russell, Head of Internal Communications, visited Uganda to see the opening of the medical centre with fellow MAG colleagues, Steve Tanner and Nolan Hough. Here’s Anna’s funny and honest account of the trip…

“Having spent the past three years supporting the fundraising activities at MAG for Medcare, I was delighted to be invited to attend the opening of the new medical centre extension, and see for myself where the generous donations of colleagues and service partners were being put to good use.

The trip would not only represent my first visit to Uganda but to Africa and I was both excited and nervous about what to expect. I had 18 vaccination jabs in total, which some felt was a little excessive but made me feel a little bit more prepared!

I got some good advice from people who have been before - take wet wipes, take 50% deet and ‘only drink the beer’ which was my personal favourite. Along with Steve and Nolan, we were joined by two representatives of the UK arm of the charity, Geoff and Malcolm, Pauline Hutchinson, Chair of Medcare, and Ian Howarth, our photographer.

We had all taken the maximum luggage allowance allowed, with cases stuffed full of medical equipment, toys, sweets and clothes for the children. Nolan though had two large hand crafted containers (card and duct tape!) which included a circular saw which he had brought for the deaf and dumb men who make furniture to sell and feed the children at the orphanage local to the medical centre. As we watched the unusual packages go down the baggage belt the first airing of a later well-usedphrased was coined ‘what could possibly go wrong?’

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AND THE ARE...

MEDCARE UPDATE - A FIRST TIMER’S TRIPWINNERS TO UGANDA…

Our driver was courtesy of the Sheraton Entebbe where we would spend our first night and the journey itself was an adventure! After boldly saying he did not mind riding upfront, Nolan and I enjoyed watching Steve sat in the front, as within two minutes he was retracting his comments as the driver attempted an over take, on a blind bend, uphill with zero power, all the while Nolan giving advice to be ignored “Don’t do it man!” None of us had seatbelts and there are no road markings, streetlight lights or rules on the road it would appear.

All that said, we arrived safely at the Sheraton which was practically palatial compared with what was to come!

The medical centre itself is amazingly simple and effective. Its primary purpose it to treat children with malaria and given that one child dies every minute in Africa of the disease, it is providing a vital service to the rural villages in the Masaka area of Uganda. Without this vital service, hundreds of these children would die and many who survived would be left with physical and learning disabilities as a result of the disease.

As well as treating malaria, Wellspring treat children with HIV and Aids, also prevalent, and there is also an amazing physiotherapy department, run by Abraham, where children with disabilities are given exercises and massage therapy to improve their mobility.

We knew that the official opening of the centre was going to be an experience when we received the programme which indicated it would start at 9 in the morning and run till 5pm! Over 400 people had been invited including representatives from government and the medical board, many clergy including the Bishop of West

Uganda, the press and the local children and their parents who used the service.

The event began with a service with prayers and hymns supported by a local choir and was followed by a local school singing, and some professional dancers who were masters at the traditional dance of the Buganda tribe. We enthusiastically watched and clapped and it was only a matter of time before the dancers dragged us up - much to the delight of the crowd, to whom it must have looked hilarious!

Mazunga’s (Ugandan term for white man) dancing appallingly as we attempted the proper dance before resorting to some basic western dad dancing.

attention and affection of adults; they love playing with bubbles and can make a game out of anything if inspired to. Their laughs and giggles have the exact same heart-melting impact.

Most of all I learnt that these children are precious, they deserve to be loved and nurtured, and I am so grateful that Medcare exists to provide this care.”

It was on one of our final village visits that I finally cracked and had a bit of a cry. We were visiting an elderly aunt and her two young nephews, both of whom had cerebral palsy, one also suffering from epilepsy. Both children were being sponsored via Medcare’s COIN scheme.

The aunt was explaining the difference the charity had made to the boy’s lives and William (the most senior medic) was translating, having explained how the financial support had benefitted the children, she finished by saying ‘but more than that, you have given me hope once again.’ It was at this point that I went off to inspect the banana plants in a nearby field!

All too soon it was our last day and time to start our journey, back in Joshua’s taxi although considerably less laden after giving away all the clothes, toys and medical equipment we had brought.

During the week it’s fair to say I learnt so much! Most notably, that whilst their lives are entirely different, the children in Uganda are very much like those in the UK. They all want and thrive with the

Medcare

How to get involved!

e difference You can make a massiv £25 a for ld chi a g by sponsorin y (for a da a £1 n tha s les month .05 a £6 at t team of 4 it works ou nsorship spo r You n). month per perso onically sick will ensure that one chr dical care. me child will get essential earn’ you as ive You can also ‘G ve a ha to up g nin sig (GAYE) by d cte from your chosen donation dedu . payslip each month org.uk/ Visit http://medcare. n. tio ma or inf re for mo MAG’s COLLEAGUE MAGAZINE | AUTUMN 2014

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COMMUNITY AND SOCIAL NEWS

U O Y D I D E R E WH Y A D I L O H N TAKE OFF O ?

R E M M U S S I TO TH e this they went anywhere nic We asked colleagues ifat they told us… summer and this is wh Laura s, Griffith ator tr Adminis s a at E t s Midland

Pennie Hemsley, uty Terminal D at r e Manag ds n la id East M rt o p Air

h wit l l to wa orn amily my “C y f ” te m bra 50th le ce um’s M

“I m a of t de the m sun he fa nta ost sh at t ine pic stic Hau he la nickin k frie te Vie es at g nds nn and a with fam ily.”

Lily G Tale ee, n t& Re Coo sourcin rdin g Man ator a che ster t

Linda Warren , Organisation al Developmen t & Internal Communica tions Co-ordinato r at Manchester oing to t I was g tianos “I though ris C o in Los ad Santiag ered I h ov c is d n e o h t t o d g n o a t booked actually in Los o g ia t n Sa Porto de owever this was s! H r Gigante e I’d eve t mistak the bes was absolutely it made l!” beautifu

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“Lake Gar da in Italy for my brother’s w edding - it was ab solutely beautiful!”

COMMUNITY AND SOCIAL NEWS

SCHOOL ATTENDANCE SCHEME During 2014/15 five local schools were involved in the EMA school attendance scheme.

The programme recognises students who achieve good attendance in school, to reinforce the importance of punctuality and good attendance from an early age.

Each half term students who achieve 100%

attendance are rewarded with a certificate, which they build up a series of throughout the school year, along with badges for every full term of attendance. At the end of the school year, a massive 220 students were invited to two events hosted by the airport, to congratulate those students on achieving 100% attendance for the whole school year. The events involved

a variety of activities, presentation of certificates and gifts and most importantly lots of cake! A number of colleagues from around the airport volunteered their time to help with both events, so a big thank you to them. The scheme will run again in 2014/15, and we look forward to hosting even more pupils next year!

DepARTures Now in its 5th year, the depARTures programme at East Midlands remains a key feature in our airport terminal.

The scheme is designed to offer local artists the opportunity to display their work to the millions of passengers that travel through the airport.

With a new gallery space in the first floor food court, even more passengers will now have the chance to enjoy the artwork on display.

Artists Jo John and Deborah Thompson are currently displaying their artwork for a three month period.

MAG’s COLLEAGUE MAGAZINE | AUTUMN 2014

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COMMUNITY AND SOCIAL NEWS

STANSTED SUPPORTS YOUNG ENTERPRISE AT LOCAL HIGH SCHOOL In June, colleagues from Stansted supported Young Enterprise ‘Project Business’ at Saffron Walden County High School.

SUMMER FUN FOR FAMILIES Once again the Community Relations team at EMA organised a number of activity sessions for families over the summer holidays in the Aerozone education centre.

This year over 100 children aged between 5 and 11 visited the airport with their parents or carers, to take part in our fun

filled sessions. A variety of activities were available including loom bands, plane making, biscuit decorating, mosaics, code cracking, a treasure hunt and time to play in our mini airport. And of course no fun day would be complete without a visit from the airport fire fighters - a highlight for a lot of the children (and Mum’s especially!).

Feedback from the events has been very positive so there will no doubt be more events planned for next year.

The volunteers helped to inspire almost 300 students by expanding students’ business and economic understanding and by encouraging them to develop enterprising skills.

Students competed in a series of enterprise challenges exploring the impact of their business on investors, customers, employees and society.

Anne Page from Young Enterprise said: “Many thanks to Stansted Airport volunteers for their support at both Project Business events at Saffron Walden County High School. I am delighted that they found the experience rewarding and enjoyable and your support was much appreciated”.

FOCUS ON VOLUNTEERING AT EMA This year the Community Relations team will be focusing on volunteering - encouraging all colleagues of the airport to get out and volunteer in the community.

The team will be visiting departments to spread the word about the opportunities available to all colleagues, and the benefits of volunteering. Volunteering doesn’t necessarily mean giving up a full day to

29

take part in a project; it could be an hour spend talking to a group of students in the Aerozone, or a couple of hours helping out with the When You Wish Upon A Star flight. The programme is designed to be flexible to take into account shift work and unsociable hours. If you would like to find out more please email Hannah.borkett@ eastmidlandsairport.com or call 01332 852902. All EMA colleagues are entitled to 2 days in lieu of any volunteering activities.

COMMUNITY AND SOCIAL NEWS

OUR CORPORATE SOCIAL

RESPONSIBILITY VIDEO MAG has recently published its latest CSR Report, outlining strengthening links with local people and support for businesses, in order to improve access to new economic opportunities and international trade.

An interesting video has been created to give an overview of the report - you can see it by visiting the intranet or by searching ‘MAG Corporate Social Responsibility 2014’ on Youtube. Here’s a few of the CSR Report Highlights: • Data compiled for the report suggests that, collectively, MAG’s four airports support 45,200 full time employees and contribute £4 billion to the regional economies where they are based.

• 668 people who were unemployed have been placed into employment on the airport sites in the last year through MAG’s Airport Academies and 1,194 people have been referred for jobs by them.

• Throughout 2013/14, MAG airports invested £300,000 in community groups and charities in the areas surrounding its airports, bringing much needed support to 229 separate organisations - funded by fines from aircraft that infringe strict noise level regulations.

• Following MAG’s acquisition of London Stansted, an estimated that fifty million people live within a two hour drive of a MAG airport. This means 70% of the UK population have accessibility to 275 routes across the world.

Neil Robinson, Corporate Social Responsibility Director for MAG, commented: “By supporting and facilitating the performance of other industries at a time when trade is increasingly international, aviation makes an important contribution to the economy of the UK, especially given our geographical position as an island on the edge of Europe.

“As this report demonstrates, MAG also makes a contribution in its own right - our airports are a skills and jobs hotbed, and continue to have an increasingly positive impact on their local regions through employment opportunities, the economic benefits of goods and services supplied to the airports and, in turn, the spending of increased income in the local area.

“We have long recognised that managing the business in a responsible and sustainable way is an integral part of our operations and an important component of our success. Our aim is to target benefits locally to maximise regional impacts and by setting out a clear strategy, which accords with our enduring values, we have provided a clear focus and a firm foundation for our work.”

Take a look at the video here

MANCHESTER AIRPORT COMMUNITY TRUST FUND REACHES £3 MILLION

Seashell Trust received £1840 towards a special exercise bike for disabled students

A total of 1248 community trust fund awards have been made since the trust fund started in 1997.

They awarded At the latest round of funding, Manchester Airport’s Community Trust Fund Trustees were once again impressed with the commitment of the various groups who are working hard to provide our communities with a wide variety of activities and are delighted to be able to make these awards. They awarded over £30k and groups to benefit were Woodhouse Park Allotments, Friends of Stamford Park, 1st Denton Scout Group, Styal Village Association & Nk Theatre Arts, to name a few.

MAG’s COLLEAGUE MAGAZINE | AUTUMN 2014

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COMMUNITY AND SOCIAL NEWS

SEEING IS BELIEVING After Andrew Cowan led a ‘Seeing is Believing’ visit earlier in the year, one of the volunteer mentors, John Bedson, worked with a student from Manchester Enterprise Academy to enhance his employment capability.

As a result of this, Jency Francois has started work with R&M Developments as a trainee on the site of the new Tram Exchange at Wythenshawe Civic Centre. Andrew said:

“I know that many of our colleagues give valuable time to volunteer to enhance employment opportunity for local young people and it is great to see tangible results like this happening, so thank you and well done to John.”

AIRPORT-THEMED SCHOOL READING DAY TAKES OFF! Colleagues from Stansted helped convert a Witham school into a mini airport as part of a scheme to get school children reading.

Security Officers and Fire-fighters visited Powers Hall Academy to demonstrate how the skill of reading is essential at airports in all aspects of aviation. ‘Get Witham Reading’ was launched in 2012 and

brings together youngsters, their parents, and teachers from difference schools in Witham to participate. Witham MP, Priti Patel, said: “Let your reading fly’ was such a unique and brilliant theme, and the event would not have been as amazing without the airport’s assistance. All the materials provided by the airport were instrumental in bringing the aviation and air travel theme to Powers Hall and it was very apparent that the students had such an enjoyable time with everything that you contributed.”

ONE MAN’S TRASH…

When all Security Search areas at Manchester had the black baggage trays replaced with lighter, more durable grey ones, which reduce noise on the tray handling system, Steve Galligan and Alan Kemp from the Security Development team (known by colleagues as M&G - Miserable & Grumpy) had to find a good home for the unwanted black trays.

Steve contacted a company called Grumpy (how apt!), a charitable service that turn waste into play things, to see if they could make use of the old trays. Grumpy were really pleased with the donation and thanked Steve and Alan, adding: “I know the trays will be put to one hundred and one uses, particularly by all the children and young people who benefit from the materials from our scrapstore.”

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COMMUNITY AND SOCIAL NEWS

STANSTED FINANCE TEAM SWAP PIE CHARTS FOR PAINTBRUSHES! Stansted’s Finance team spent a day volunteering at Bishop Stortford High School by painting a Sports Pavillion.

Babu Packirisamy, Finance Business Partner, explained more: “We set out into three teams but mixed them up after a while: The Magnolia Ladies (Maria Aznar, Louise Everett and Liliana Grigore) who painted an all-boys massage room as if it was their own; The Outsiders (Wing Man, Gina Johnson, Katy Fairweather, Richard Herbert, Caroline Dos Santos and Aneeka Patel) and The Mains (Myself, Georgia Sims, Matt Williams, Jay Vijayanathan and Treena West) - with Treena’s coordination we ended up not painting ourselves into a corner.

“For a team with more than 50% of individuals who have never picked up a paint brush, I think we did very well.

We had a nice picnic lunch which was bought by Katy and Matt and after a hard day’s work we ended up playing rounders, before setting out to a local bar, where Jay was asked for ID by the bartender and briefly joined by Ben Coggan (it didn’t count as helping out with the painting).”

rival A selfie to s u the famo ! oto h p Oscars (claimed he didn’t see it).

• Matt missed out a door at the end t at the main entrance at the • Wing dropped a bucked of pain end of the day.

ID? • Did I mention Jay got asked for can sing!!

• Georgia has a hidden talent, she

BITC AWARDS

Business In The Community (BITC) is one of The Prince’s Charities, a group of not-for-profit organisations of which The Prince of Wales is President. At the NW Business in the Community Awards Manchester received four ‘Big Ticks’.

Education Award - For the mechanisms we have in place to support young people throughout their education and in to work.

communities affected by our operations; talking, listening and reacting to each others needs for our mutual benefit.

Inspiring Young Talent - For our ‘strong and well managed’ programme linked to a long term strategy to inspire, motivate and encourage young people in to our business.

Rural Action Award - For our ‘brilliant and innovative’ initiatives to bridge between the urban areas of Wythenshawe and the farmlands of Cheshire. We were also short-listed for a national award for this category; losing out to Morrisons Supermarkets.

Building Stronger Communities Recognising that we have developed our business in partnership with the

These awards recognise our work in the community which is so important to our business. Last year at Manchester we recorded over 7,400 hours by 322 colleagues; these awards recognise their achievements and the positive difference our business makes to our neighbouring communities.

MAG’s COLLEAGUE MAGAZINE | AUTUMN 2014

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COMMUNITY AND SOCIAL NEWS

FAREWELL TO OUR CHINESE INTERNS Favourite memory of your time here?

My favourite memory in MAG is the OD & IC Team Away Day. All members were divided into three groups and each group needed to install several pieces of plastic into a ball. Those who finished first would win. In my team, one person was responsible for reading the instructions, two installed the pieces and the other two were playing the supporting role. Our group finished first, and after we finished, some people gave up and some tried to help other groups. Finally, the three teams all finished. Charlotte [Wedd] praised those who helped other teams, and said, in the real world, the three teams represented the whole group and we could only ‘win’ if we all did well. This game really taught me the importance of cooperation and group work. Each team member plays an important role, and good cooperation is more important than strong individuals.

Jack Li How have you found your time at MAG?

In May, two interns from China joined MAG for a ten week work placement as part of their MBA scheme with Manchester University. Jenny Yao spent her time with Internal Communications, and Jack Li worked with Corporate Development. They explained more about the work they undertook at MAG… and how they spent their time in England!

Jenny Yao What have you been working on while you’ve been here?

I have been preparing a business case for the transformation programme. I have tried to find the relationships between the engagement scores and relevant KPIs, and then calculate the ROI against improvement in employee engagement and leadership culture. As well as that, I also helped to draft the intranet re-design project plan.

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What things have you done/seen whilst in England?

Besides studying, I have travelled around the UK to places such as London, Bath, Edinburgh, the Highlands, the Lake District and more! And I have also attended some events such as English Corner, Sunday service etc. Everything is new to me. I am fascinated by the beautiful scenery here and I am also moved by the kindness of British people.

It’s definitely great. In the first few weeks, I struggled with sleepiness after lunch every day - because in Chinese company’s we have a much longer lunch break and we have a nap after lunch! Now I believe I have found the most effective weapon for that: one coffee in the morning!

What have you been working on while you’ve been here?

I’ve been working on a task to identify global commercial opportunities for MAG, a bench marking data searching work and a small survey data analysing work, which I have enjoyed very much.

Favourite memory of your time here?

I asked many questions about English conversations I picked out from TV series such as Coronation Street and Eastenders to my colleagues - they explained them to me and taught me lots of English slang! Brad [Miller]’s answers often made me totally lost which was always funny for others.

COMMUNITY AND SOCIAL NEWS

COMPETITIONS Think you can do better than Heather and Joe? We want to see the best places that you can take Take Off! The Pyramids, the Leaning Tower of Piza, the Roman Coliseum? Next time you go on holiday, take a photo with a copy of the magazine, and the best shot will win £50 of Love to Shop vouchers!

Send your snap to mymag@magairports.com

WIN

£50

Heather Bradley and Joe Thompson, Buyers from the Supply Chain team at Manchester Airport.

Just for fun…

• AEROPLANE • AIRFIELD • BOARDING

• BOURNEMOUTH • EASTMIDLANDS • FLYING • MAG • MANCHESTER • SECURITY • STANSTED • TAKEOFF • TERMINAL

MAG’s COLLEAGUE MAGAZINE | AUTUMN 2014

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Looking back at East Midlands t we’d EMA turns 50 next year so we thouarghchive... look back on a few photos from the

limited email/Intranet so we produce a Not everyone has easy access to sites.

MAG on one every h reac help to number of printed copies