Rolleston News Issue 149 November 2017

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Inside this issue: Prebbleton Cra s Market

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Fireworks’ Night

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St John Central Hub

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Fes ve Season Fast Approaching

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Affinity Beauty Advice

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Kiwibank Local Hero

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Art Couture

5

Show Me Selwyn

5

Mortgage & Insurance Advice

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Synchronised Swimming Na onal Compe on

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Rolleston Tennis Club

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Selwyn To Get First Ever Motor Fes val

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The Top Team

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Furry Friends Aid Reading Confidence

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Either Way It’s 20K

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Highland Games

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Mature With Mo va on

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Spiderban Pest Info

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Public No ces

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Classifieds

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Trades

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Email Column

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The informa on and opinions published are not necessarily those of the Rolleston News proprietors. Rolleston News is distributed to over 5600 homes and businesses in the Rolleston area.

♦ ♦ ♦ ♦ ♦ ♦

P: 03 318 7450 F: 03 318 7451 E: rolleston@malvernnews.co.nz W: www.malvernnews.co.nz

When the TAANZ National Travel Industry Awards took place in the Auckland Sky City Convention Centre recently, Helloworld Rolleston had good reason to celebrate their success. The business’s Kirwee owners, Paul and Sue Robinson accepted the award for Best Retail brand - Multi Location on behalf of their Blenheim, Wanganui and Rolleston stores. The award recognises the retail agency operating across two or more locations, which demonstrates best practice in agency management and service delivery. Sue presented to a panel of three judges in August highlighting the strategic plan, the staff development, training initiatives and the future business plan for their stores. “It was a daunting process and after 45 minutes you leave simply with a ‘thank you’, no feedback, nothing, and then wait nearly two months,” Sue explained. “I left feeling quite flat, but I believed I had given it

my best shot.” “Having three stores geographically split does hold its challenges, but fits with our company philosophy where we work in partnership to serve our local communities with their travel needs. “Locally, we have exceptional staff, a strong customer service excellence model for our customers. We have seven core values that focus on the customer being central to our business and being able to deliver these within the Helloworld brand, offering amazing travel deals is a winwin for the communities we work in. “Helloworld is the only true 100% local franchise model; our customers love that they are buying from locals and that is a key driver for them coming to us,” Sue noted. “Our point of difference is the duty of care, something we have instilled as the central part of our branch culture. Who do you call when there is an

Monthly Newspaper Business Cards Photocopying Lamina ng Binding Typese ng If it’s newsworthy and you know about it - we’d like to know too!

Next edi on will be distributed Wednesday 6th December 2017

DEADLINE Wednesday 29th November 5pm

ISSUE 149 Wednesday 1st November 2017

Winners of the Best Retail Brand - Multi Location from L-R: Paul and Sue Robinson with Wendy Stanton Commercial Manager NZ and Pacific Islands at Travelport and Ryan Davis, Director of Sales Australia and New Zealand at Travel Port. emergency? Travel emergencies are stressful enough, so clients need to know they have a real life person at the end of the phone,” Sue said. “The award simply shows our customers that we have their best interests at heart. It is a huge honour to have bestowed upon us and one we take very

seriously. We continually monitor customer experience and best practise. We can never be complacent as we are dealing with people’s dreams and assisting them to create amazing memories,” Sue said. Sue dedicated the award to their staff noting, “that we are here because of our staff.”

The Best Start to a Lifetime of Learning! ROLLESTON

• Privately owned & operated • Quality care & education for children aged 3 months to 5 years • Excellent Education Review Office Reports • Experienced, qualified & caring teachers WEST MELTON 65 Iris Taylor Avenue • Enchanting, spacious facilities designed with Ph: 03 741 1785 children in mind E: westmelton@catspjs.co.nz • 20 Hours ECE for children aged 3 years and over Web: www.catspjs.co.nz • Innovative Transition to School Programme 10 Beaumont Drive Ph: 03 347 9561 E: info@catspjs.co.nz

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