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October 2019 | Dorset Business Focus

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DORSET DORSET BUSINESS BUSINESS FOCUS FOCUS // WELCOME WELCOME

It’s been a busy few months in Dorset Chamber as we continue to push forward with the support we offer our members and our policy work at a strategic level, campaigning and representing the voice of business on key issues affecting economic growth.

B

oth areas are a key part of our accreditation with the British Chambers of Commerce and August saw our bi-annual accreditation inspection. The accreditation looks carefully at all areas within the Chamber including our policy work, services we offer our members, international trade support, our finances and governance. It’s a rigorous audit and I am delighted we did well, in fact our improvements as a Chamber were noticeable, and we continue to meet the required standards as one of fifty-three accredited Chambers. Our accreditation means we are part of a national and international network of accredited Chambers and we represent our members at the highest levels in Westminster and Whitehall. If I can mention the B word… We’ve been steadily ramping up the support we can offer businesses around Brexit. This includes publishing some excellent guidance from the British Chambers of Commerce and also working closely with partners such as the Dorset LEP, HMRC and the Department for International Trade in promoting and supporting events that are taking place across the area. I’m delighted to announce that, supported by both Dorset Council and BCP Council, we will be providing a Brexit Business Support Service, available and free to all businesses in Dorset. The project is the development phase and more later

but do call for information. One of the best ways of finding out how we can best support our members is by coming out and meeting business owners and teams and finding out more about the business. Over the last few weeks I’ve meet with Poole BID, Locomotivation, Douch Family Funeral Directors, Composite Profiles UK Ltd, Bournemouth and Poole College, Purple HR and ITSB. All very different businesses and organisations and it’s a reminder of what an incredible and diverse business community we have in Dorset. All have a common theme of being ambitious, customer-focused organisations and I always find huge value and enjoy visiting businesses. Finally, I’d really encourage all our members to proactively use your membership to really get the ROI we can offer. From huge PR opportunities in this magazine and our website, discounted services from our members, access to a fantastic events programme, a dedicated legal and HR helpline. We also provide ourselves on being a friendly, warm and approachable community where business friendships are formed. If you’d like to find out more about how Dorset Chamber could benefit you, please don’t hesitate to get in touch. Ian Girling Chief Executive Dorset Chamber of Commerce and Industry

Contents 09 Presidents column

27 Affiliated Town Chambers

10 Announcing the 2019 Dorset Business Awards’ finalists

27 Member To Member Chamber Offers

12 Elements of wellbeing

30 New Members

14 Young Chamber 17 Leadership lessons from Bananarama! 18 New school takes shape with steel 20 Greendale complete Lifeboat Quay Medical Centre 25 ANew Faces, New Places

34 Updated business travel advice in the case of a no deal Brexit, from Travel Counsellors for Business 39 Dorset Local Enterprise Partnership (LEP) is providing funding to three new local projects

40 Dorset businesses continue to benefit from £450,000 skills training fund 42 International trade 46 Solicitor swims English Channel for charity 49 Toyota Corolla Touring Sports Self Charging Hybrid Auto 51 Four ways to improve website page speed 53 - 54 Social 54 Events and training 56 - 62 Dorset Business Directory

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Dorset’s Future?

Following the approval of the Future Dorset proposal by the Secretary of State for Housing, Communities and Local Government, April 1st 2019 saw the historic formation of two new unitary authorities for Dorset, BCP Council and Dorset Council from nine authorities. This transformation, from nine authorities to two, whilst hugely complex, offers Dorset tremendous opportunities as we look to the future.

EDITORIAL

Steve Bulley

steve.bulley@dcci.co.uk Chamber House, Acorn Office Park, Ling Road, Poole, Dorset BH12 4NZ T. 01202 714800 W. www.dorsetchamber.co.uk more news online - www.dorsetchamber.co.uk/news

Stuart Dixon

stuart.dixon@dcci.co.uk

DESIGN, PRODUCTION AND SALES Production Manager Ben Pulford ben@pulfordpublicity.co.uk

Lead Designer Louis Pulford louis@pulfordpublicity.co.uk

Media Sales Russell Harness

Siobhan Birtwistle

siobhan.birtwistle@dcci.co.uk

russell@pulfordpublicity.co.uk 01202 941466

01202 893430 www.pulfordpublicity.co.uk 3


Taking Action for Dorset Following the approval of the Future Dorset proposal by the Secretary of State for Housing, Communities and Local Government, April 1st 2019 saw the historic formation of two new unitary authorities for Dorset, BCP Council and Dorset Council from nine authorities. This transformation, from nine authorities to two, whilst hugely complex, offers Dorset tremendous opportunities as we look to the future. Dorset Chamber has been working closely with both Councils and I was pleased to have the opportunity to meet with both Chief Executives to understand their priorities and get their take on issues facing Dorset.

IG:

I’m delighted to have the opportunity to meet with you both together and a warm welcome to Dorset Chamber. The creation of two new unitary authorities for the whole of Dorset from what was nine councils is obviously hugely significant for Dorset. Let me begin by asking, how are things going in terms of merged operations and the development of the new authorities? It’s obviously a huge task and must be incredibly complex.

MP:

It has been a huge task! I’m extremely pleased and proud to say that everything went to plan. We had a smooth start on 1 April this year, with all council services continuing to be delivered for residents as normal. Thursday 2 May saw the local elections for the new authority and we soon had our new councillors and Cabinet in place. Going from 176 councillors to 82 was a big change. Over the last few months, we’ve been working with our elected members on developing Dorset Council’s five-year plan. The first draft of this goes to Cabinet for approval on 1 October. It sets out our strategic priorities, and we’ll be talking with businesses, partner organisations, residents and employees about our proposed priorities during October and November, so that we can work together more effectively and efficiently. Our other key focus since 1 April has been bringing together services from the former county, district and borough councils in order to make efficiencies and operate as one council. I think it’s safe to say it’s been a learning curve, but has delivered what we set out in our submission to government, namely reducing the cost of service delivery through having one council and not six in Dorset.

GF:

Shaping the organisational design of the 12th largest unitary council in the UK, whilst making sure we continue to provide efficient and effective services and that we keep people safe, is certainly enough to keep us fully occupied. We are heavily engaged in our transformation 4

October 2019 | Dorset Business Focus

programme designing the contemporary organisation that we want BCP Council to be. This involves setting out our future vision for the places of Bournemouth, Christchurch and Poole, and all the other towns and communities that make up our conurbation, stretching our levels of ambition, and challenging preconceptions about how our services can be delivered in the most modern and efficient way. If you factor in external events such as the national political uncertainty and the renegotiation of our trading relationships with Europe, we are doing all this under very challenging financial circumstances and against the backdrop of a rapidly changing environment. A combination of restructuring, managerial reorganisation, agreement of our corporate priorities, and budget reviews means businesses and residents should see the pace now pick up with harmonising services across the three towns

IG:

Dorset Chamber worked closely with the councils in the business consultation in advance of the re-organisation and also formally supported the application to the Secretary of State to agree to the formation of the new authorities. During the consultation it was clear that there was generally huge support for this from the business community and they could see the advantages of streamlined operations, the ability to develop strategic plans for the conurbation and rural Dorset and of course reduce costs. How do you see these opportunities and advantages developing?

GF:

There is huge potential to strengthen and secure our area’s future. We now have the scale to compete more effectively and to win more external investment for the area and access to more government and infrastructure funds. With the right approach, our challenges can present great opportunities and we can develop the huge potential of our dynamic region. We know what we need to do, we just need to get on and do it, modernising the infrastructure to create a digital /company/dorset-chamber/

and dynamic city-region. As we streamline our operations and develop clarity around our operating model, businesses across the conurbation should see a change in how we work that makes us more efficient and agile, better able to respond to the needs of business at pace.

MP:

Both Dorset Council and Bournemouth, Christchurch and Poole Council are working together with the Dorset Local Enterprise Partnership (LEP) to develop an integrated Local Industrial Strategy. The aim of this is to deliver a clear and understandable vision for the whole area. Dorset is open for business and can attract international investment, as well as supporting existing businesses to be sustainable and grow. We hope that this will help raise the profile of the county and attract funding for key programmes of work designed to boost economic activity. We want to put Dorset on the business map for the region, nationally and internationally; with our fabulous coast and countryside Dorset is literally the natural place to do business.

IG:

And of course as local authorities you still face major funding challenges. How are you proposing to continue to meet the budget cuts you need to make and how will the authorities manage to meet the ever increasing costs of adult social care, particularly with an aging population?

MP:

Nationally, as I’m sure you’re aware, the funding situation for councils is extremely challenging. Government funding for local authorities has reduced significantly over recent years: councils will have lost 60p out of every £1 the Government once provided to spend on delivering local services in the last eight years. And Dorset Council no longer receives any revenue support grant. We are very dependent on council tax for funding – 82% of Dorset Council’s funding comes from council tax. However, the recent settlement will give us some additional funding for one year to deliver key services, what we are lobbying government for

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on co-designing services with the people who use them, so that we fully understand and meet their needs. In the meantime, our councillors are continuing to lobby central government for proper funding for Dorset as part of a fairer funding review.

IG:

Let’s talk about our identity as a county. We know that BCP has the ‘city region by the sea’ aspiration and we also of course have the image of rolling hills and beautiful countryside – how do you see brand Dorset?

MP:

is a longer term, fairer funding settlement for Dorset. As you’ve mentioned, we also face increasing costs from the pressure of providing social care for a growing aging population. As people live longer, it becomes more likely that they need help and support as they get older. Children’s social care is also seeing increasing numbers of children being diagnosed with special educational needs and we also have a duty to protect children at risk of harm.

GF:

The demand on health and social care services is incessant, and continuing to grow, but BCP Council is not alone in facing this challenge. Our public health work is designed to deliver prevention at scale, helping people stay healthy and avoid getting unwell. We recognise though this is not enough to tackle the challenges that an aging population presents. Digitally-enabling our staff and streamlining our working practices will be essential to making sure our people are working as efficiently as they can, whilst getting the best outcomes for the people who need us. Overall, we still face some very challenging financial pressures, with the likely need to make £15m of savings against a net spend of approximately £275m, which is over 5% savings, going into next financial year. That would be easier to do if this wasn’t the tenth consecutive year of making savings. Our clear aim is to make the council lives within its means now and in future. This means working and operating more efficiently to reduce costs – work that is well underway now. We’re reducing our pay bill by £5.2m this financial year by taking out duplication where services and teams have come together, with further significant cost savings to come next year. It also means transforming how we provide services. We’re starting to look at how we’ll redesign services, so they are affordable for the future, but making sure they’re good and highquality services that the people of Dorset deserve. We’re looking at greater use of digital technology to help with data sharing, machine learning and AI, but also to help with our social care needs. A simple piece of kit to stop someone with dementia from wandering off, can help them to live independently, with loved ones being able to keep an eye via an app, can also save thousands of pounds on residential or live-in care. We’re also very focused more news online - www.dorsetchamber.co.uk/news

Dorset has a strong local, national and international brand. It’s a place that many have an affinity with. Defined by its unique UNESCO world heritage (Jurassic) coastline, known as the home of modern palaeontology, we want to continue to develop Dorset as a great place to live, work and visit through increasing accessibility – virtual and physical infrastructure. Many people have a personal emotional connection with Dorset, either having been born here or having visited here on holiday…what we want is to retain our young people in a vibrant economy whilst also attracting people with the right skills to develop the economy further.

GF:

We strive to be the dynamic heart of the south with wellbeing, sustainability and investment at the centre of what we do. Our draft Corporate Plan, on which we are currently consulting, is clear about the priorities for the Bournemouth, Christchurch and Poole conurbation. With 15 miles of sandy beaches and 19 areas of special scientific interest which make up one fifth of our area, the natural environment is hugely important in defining why people love to live and work here. Our towns provide a rich cultural offer, with five Arts Council National Portfolio Organisations and a depth of grassroots talent as well as a world class harbour, a range of sporting prowess and, of course, a premiership football club in AFC Bournemouth. It is the combination of our environment, the leisure and cultural offer and our strong and modern economy that make up the area’s identity, meaning that it is logical to choose our conurbation as a place to relocate to and invest in.

IG:

We all know that Dorset is a fantastic place to live and work – but let’s talk about some of the issues and challenges facing business, starting with the affordability of housing. Many businesses we represent voice their concerns to us around the affordability of housing, or lack of affordability, as a real barrier to people moving in to the area, effectively preventing muchneeded skilled workers from moving in to the area. Many businesses state this is having a direct impact on business growth. How do you think we need to address this issue?

GF:

Christchurch and Poole because of the breath-taking environment. As we develop a BCP Council Local Plan we will be giving careful consideration to the housing model, and how to balance the needs for affordable housing with sustainable development that doesn’t impact negatively on our environment. We know this is a priority for local people and we are encouraging affordable and social housing development wherever we can. MP: Dorset does have one of the biggest gaps nationally between average house price and

average salary earnings. That’s why we see the creation of more affordable housing as one of Dorset Council’s top five priorities in our emerging corporate plan. We’ll develop appropriate, affordable and sustainable accommodation, maximising the use of council-owned assets and providing long-term solutions to some our areas of greatest need. We will bring more long-term empty properties back into occupation by working with private and social landlords. Where we need your help: as you know, the challenge in Dorset is that while many people accept we need more housing, no one wants that new housing built near them. We would really appreciate more vocal and visible support from local businesses about the need for more affordable housing. As our current workforce retires, not many people move away from Dorset, so we need new housing for the next generation of workers. We will be working on a new Local Plan for Dorset, which we are aiming to be adopted by 2024.

IG:

One of our main challenges, and there is no quick fix, is connectivity – in terms of digital and physical. Again, roads and traffic are huge concerns for business. We only need to look at the road network for cargo going in and out of Poole Port and the congestion in the conurbation is obviously a huge issue – what are your thoughts on the long-term solutions we need to adopt to try an tackle this issue?

MP:

97% of premises in Dorset LEP area have access to superfast broadband but only around 3% have access to full fibre which provides gigabit-capable connections. While superfast speeds are adequate for most people at the moment, the requirement will increase. The current Government has the ambitious target for everybody to have access to full fibre by 2025. Dorset Council is using every avenue available to increase full fibre availability. This includes all connections being made through the current BT contract, working with suppliers to extend provision through their commercial rollout (i.e. without government intervention) and other activity. We need to have positive conversations at all levels with regards to strategic transport links. The Western Gateway Sub National Transport Body has been set up to provide a stronger, single, voice to government with regards to the transport priorities for the wider area. Links between the south coast and its ports, the West of England and the M4 corridor and beyond have been identified as a key issue for the STB and by key stakeholders along with general journey time reliability and a reliable network. A strategic transport plan is planned for development and adoption in 2021 to make the case for investment on priority routes. We will continue to engage with our key transport partners including the Department for Transport, Highways England and neighbouring authorities with the aim of maximising transport investment to deliver planned growth effectively. Within the BCP conurbation and wider South East Dorset area, schemes are being looked at to maximize the availability of non-car transport alternatives for shorter trips. Ultimately this will help to remove unnecessary local trips from the congested network to provide better journey time reliability for commercial traffic.

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GF:

Transport remains a big challenge. Every town and city has congestion, and Bournemouth, Christchurch and Poole are by no means the UK’s worst, but we accept our responsibility to do more to enable people to move around the conurbation more easily. However, our councillors also want to see more emphasis being put on sustainable transport options so that we are conscious of the impact of transportation on the environment and reducing our carbon footprint wherever possible. We need to put more emphasis on low-carbon transport, including cycling and public transport and not just focus on increasing roadspace for cars. The Council is leading the Smart Places agenda, investing in digital infrastructure and prioritising the development of a high quality, integrated and low carbon transport system. This way we can reduce the need to travel and encourage sustainable transport solutions. Investment is critical, and if government backs our bid to the Transforming Cities Fund, we could see the single largest investment in the area for decades, with the emphasis being on sustainable transport infrastructure.

IG:

Dorset Chamber is very keen to work in partnership in supporting business growth in Dorset – what do you think the key issues for businesses in Dorset are and how we can best support these businesses in terms of growth?

GF:

Digital connectivity is a significant focus for our economic development effort, alongside sustainable travel and housing. Support for business is also a factor, and we have a strong sector-specific approach that our Economic Development teams have adopted. Our inward investment and economic development work will focus on supporting these sectors by creating the environment they need to flourish – and that means the right infrastructure for aspiring talent. However, we also need to ensure that our young people get the qualifications that our economy will need in future years to ensure that we have a viable and growing employment base for local people, enabling them to earn good salaries and work in modern settings.

MP:

Our new economic development strategy is likely to focus on improving productivity, skills and infrastructure with a firm focus on broadband and mobile networks. We look forward to working with businesses in Dorset to achieve sustainable growth.

IG:

Let’s talk about education and young people. Graduate retention is a challenge for the county – with students leaving Dorset for other areas that they may see as more vibrant. This is obviously a part of the wider recruitment challenges for business but how do you think we can persuade those young people to stay and develop their careers in Dorset?

MP:

Ensuring young people make good decisions about their future careers is incredibly important to us. We work closely with our local schools and colleges to emphasise the importance of high-quality impartial advice for all young people. Last year I launched ‘Inspiring Dorset’ to help primary and secondary schools to encourage employers into their schools to talk about the world of work, as gender stereotypes and social background starts to influence children’s thinking 6

October 2019 | Dorset Business Focus

about their future during primary and secondary school. We are also working with the Careers & Enterprise Company and Dorset LEP to recruit volunteers from the world of business to strategically support local schools to create and deliver inspiring careers plans. Dorset Council has just signed up to be a Cornerstone Employer as part of the Dorset Careers Hub. We will work with our networks, the wider business community, the Dorset LEP and the Careers & Enterprise Company to ensure all young people in Dorset have the opportunities they need to be prepared and inspired for the world of work. We have also bid for funding to train careers staff in schools and colleges and our schools and education service ensures that there is a high-quality curriculum offer available.

GF:

We have many of the ingredients necessary to retain the talent that our three universities are generating – strong, growing and varied sectors offering attractive career paths. Clustered around the Port of Poole and Bournemouth International Airport is a rich engineering and advanced manufacturing sector, and we have the largest financial sector outside London, represented by global financial services companies. So that balance between providing our young people with the right skills, maintaining our fantastic environment and ensuring we have a vibrant and growing economy gives us our target and our challenge.

IG:

And we do of course face the ongoing discussion of the rural and urban environment with many seeing Dorset as two halves – how closely are you working together and where do you see the synergies?

MP:

The urban and rural areas of Dorset offer something for everyone, and many people cross between the two for both work and pleasure. With two new unitary authorities, rather than nine councils, it’s easier for Graham and I to meet on a regular basis. We share a Director of Public Health, we have a duty upon us to co-operate in developing our new local plans and in reality, we are both going through similar journeys to create our new organisations – so chatting about this can help….and he’s a decent bloke too! I also know that many of our teams talk on a regular basis to make sure that ideas and best practice is shared and used for the benefit of all Dorset residents and businesses.

GF:

It is fine to perceive Dorset as two halves. Each area thrives because of the other, not in spite of it. We have two strong unitary authorities and it is important that we continue to work together for the benefit of the whole county and reap the successes that this will bring. The urban and rural areas complement each other, and we will continue to work together to achieve the best outcomes, whilst also recognising the need to work with the wider partnerships across the south west and southern central England to maximise our benefits.

IG:

We’ve obviously been through local elections and both authorities have new Leaders and there have been changes in the political landscape. Are you seeing new priorities for both authorities coming through as a result of this?

GF:

Our administration is really clear about its priorities, with sustainability, wellbeing and investment at the heart of the developing policy agenda. /company/dorset-chamber/

We have already declared a climate emergency, but our administration very much sees that as the start of a developing programme to make a real difference, not just a declaration without meaning. A report will go to BCP Council in December setting out our plan to make BCP Council and our operations carbon neutral by 2030, which is a hugely ambitious target, alongside proposals to also achieve carbon neutrality across the three towns as well.

MP:

Cllr Spencer Flower is Leader for Dorset Council, leading a Conservative administration with a small majority. The councils is member led and Spencer’s approach is to work closely across party lines, involving councillors of all parties in creation of policy – working for Dorset, advocating for Dorset in the region, nationally and even internationally. As mentioned earlier, we are currently working closely with our Cabinet on developing the council’s five-year plan. Our five key priorities that we want to have a conversation with our communities (including business leaders) are: • • • • •

Economic growth Dorset’s unique environment Affordable housing Strong, healthy communities, and Staying safe and well

It’s also worth mentioning that Cllr Flower is very clear that his role is to advocate for Dorset, and he and other Cabinet members are quite prepared to lobby and challenge government where they feel this is needed. We are prepared to think big, and act local.

IG: MP:

And finally what is your message to businesses across Dorset?

We listened to what you wanted, one council to talk to about the services that you need to grow business and now we are creating this. We will think big and lobby government for the strategic resources we need for Dorset whilst also acting locally to deliver the services that our residents, communities and businesses need. We can support business by making sure Dorset is a great place to live, work and visit. We want to help in recruitment and retention of new people to support business growth. We’re keen to show we are open for business and are happy to have a conversation with businesses about their needs and aspirations – some things we may be able to deliver directly, other issues we may need to work in partnership with businesses locally – and we would welcome those opportunities. We want to change the way we think about ourselves and about how other people think of us. Dorset Council does not always know best, and we welcome ideas, suggestions and co-production. We want to open up partnership working so that the best services are delivered to the right people, in the right places and at the right time.

GF:

Bournemouth, Christchurch and Poole is home to a new Unitary Council, with a thriving £10bn economy, 400,000 people, world class talent and a fantastic quality of life. It is one of the greenest urban places in the UK according to the LSH Vitality Index, and development investment since 2013 has reached £1bn. Our commitment is to take that success and to build on it to create vibrant communities with an outstanding quality of life, where everyone plays an active part, which just happens to be our proposed vision statement!

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October 2019 | Dorset Business Focus

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DORSET BUSINESS FOCUS / NEWS

The President’s Column by Liz Willingham

I want to open this month’s column with thanks to those who have made contact with me and given their views and responses to some of the issues raised in past editorials. It’s fantastic.

Tickets to region’s leading business event selling fast Dorset Chamber is encouraging businesses to secure their spaces at this year’s glittering Dorset Business Awards Gala Dinner. With entries closed and finalists now announced, tickets to attend this year’s prestigious Dorset Business Awards Gala Dinner are selling fast.

T

he Dorset Business Awards Gala Dinner will be staged at the Bournemouth International Centre on Thursday November 28, where more than 650 of the region's businesspeople, dignitaries and press will celebrate the best of Dorset business at the county’s largest and most prestigious business event. The Dorset Chamber announced over thirty finalists from across the county earlier this month. At November’s Gala Dinner, twelve businesses which have been judged to have made an outstanding contribution to Dorset’s business community and economy will be honoured with a coveted award. Stuart Dixon, head of marketing communications at Dorset Chamber, said: “With the calibre of entries received this year, the Gala Dinner is set to be a night to remember for many of us within the business community. Each year the awards showcase the business skills, success , enthusiasm and dedication of owners, managers, and staff in Dorset’s businesses. The Gala Dinner celebrates the best of the best who have made their mark on Dorset. “The awards ceremony offers a unique opportunity to network, exchange ideas and celebrate with the county’s top business leaders and is a highlight of the Dorset business calendar.” Tickets for the black tie Awards Gala Dinner cost £90 + VAT (Chamber members), £100 + VAT (non-Chamber members), £850 + VAT for a table of 10 (Chamber members) or £950 + VAT (nonChamber members). Guests attending this year’s Dorset Business Awards will enjoy first class service courtesy of BH Live Hospitality who will provide a drinks reception followed by the finest locally sourced three course meal. Pat Coyne, director of venues and events at BH Live Hospitality, said: “We are thrilled to have been chosen once again to host the Dorset Business Awards’ Gala Dinner at Bournemouth International Centre. Our hospitality team is looking forward to delivering an exciting and delicious menu to complement what will be a terrific evening showcasing Dorset’s finest talent in the business community.” Companies interested in purchasing a ticket or table for the 2019 Dorset Business Awards Gala Dinner, please visit https:// www.dorsetbusinessawards.co.uk/gala-dinner/ or contact the Dorset Chamber on 01202 714800. more news online - www.dorsetchamber.co.uk/news

I

really enjoy being interactive with the business community and it’s enlightening to hear how things resonate with our chamber membership. We are an approachable, warm and proactive chamber and the more feedback we receive about what is really challenging you all out there, the more help we can be. It’s easy to get distracted by what Chambers of Commerce set out to achieve. On Wikipedia the definition of a chamber of commerce says its “goal is to further the interests of businesses” and “serve as representatives and spokesmen (yes I spotted it should have said spokespeople too!) of the business community.” I am really proud to be part of Dorset Chamber and the positive attitude that exists across the team, its council and board. There is a genuine passion to support its members and there is daily dialogue about how we can do more to add value and enable businesses in the county to grow and be successful. The chamber has upped the ante in terms of lobbying and policy. It is absolutely our remit to challenge those who are accountable for creating an environment, locally, regionally and nationally that enables our businesses – and those who work within them - to thrive. A letter was sent to Boris Johnson back in August from Ian our CEO on behalf of all of us across the membership to acknowledge his role as PM but also most importantly to stress the need for clarity in the Brexit situation and the importance of leaving the EU with a deal. I know that engagement has also been made with MPs on the subject and this will continue until a more stable situation has been determined. I think in light of the chaos we should be commended for our resilience here in Dorset. However, if things are tough please tell us and if the chamber can do anything to help we always will, or at least provide a signpost to someone who can. On the ground, I see businesses of all shapes and sizes here experimenting with new approaches and widening their perspectives. I recently went on a gift hunt for a member of my LLPR team’s birthday and decided to avoid the usual high street chains (whilst they need our support too). I headed for Westbourne and found myself in the beautiful arcade at ‘Attico’, an independent gift shop which makes real effort with its merchandising and customer service; all those traditional and basic retail ‘must haves’ which are just as critical now than ever.

Having grown up around a small retail business I recognise the challenges and charms of these businesses and its good to see more of us ‘shop local’. Frankly, more often than not, it’s a far more rewarding human experience. Getting back to basics, as we seem to be gravitating towards in so many ways, there is a distinct pleasure to be had from knowing that your purchases have made a direct contribution to a local livelihood and the immediate cogs have turned a little bit due to your choices. I was asked if I’d “found everything I needed today.” I responded positively with a “yes, more than I was planning for!” And a subsequent conversation led me to learn that they had taken a bold step to create a gallery space in the unit opposite. The first exhibition of work was by Michael Sole, a local seascape artist whose paintings I admire – I own a small piece myself. It is exactly what this area needs to showcase. I was pleased to see how a small, local retailer was going to the next level and providing the area with something important culturally. I have shouted loud since becoming president about how as a county we need to do more to create culturally stimulating events and activities, and promote harder the great things that are already happening (BOMO, Arts Festival by the Sea, Light up Poole, Sculpture by the Lakes amongst many others) - to address our skills shortage by attracting new talent, helping with wellbeing and stress in the workplace and frankly, just making it an even better place to live and work! My parting shot is if you aren’t already, try shopping locally more often…... trust me, those eggs taste better when they’re from the farm up the road! ‘Til next month, stay well.

Liz x 9


Announcing the 2019 Dorset Business Awards’ finalists We are pleased to announce the finalists for this year’s Dorset Business Awards, as selected by our award sponsors and judges. Over 100 entries were submitted by regional companies into this year’s awards and more than 30 judges have been involved in the decision-making process. Throughout August, judges analysed all award entries in detail and scored them based on each specific award criteria, before compiling a list of 36 local businesses that stood out from the crowd. All finalists from across the 12 categories, are based in a variety of locations in the county, showing that businesses throughout Dorset continue to thrive. The ‘Meet the Finalists’ drinks reception will be held on Monday, November 11 at the Hallmark Hotel Bournemouth Carlton and will bring together finalists and award sponsors to celebrate businesses achievement in Dorset. The winners of each award will then be announced at the gala dinner ceremony at the Bournemouth International Centre on Thursday, November 28.

The 2019 finalists are (in alphabetical order): Business Leader of the Year Award, sponsored by Dorset Local Enterprise Partnership

Dorset Environmental Award, sponsored by Dorset Wildlife Trust and Kingston Mauward College Excellence in Exporting Award, sponsored by HSBC and PSP Worldwide Logistics

TeamJobs Team of the Year

Apprentice of the Year, sponsored by Superior Seals Ltd

Creative Impact Award, sponsored by Liz Lean PR and Digital Storm

Employee Health and Wellbeing Award, sponsored by Ouch Training Team

Lester Aldridge Company of the Year

• • •

• • •

• • •

Jamie Sergeant of ThisIsCrowd Ltd Marianne Storey of Dorset Mind Martin Edwards of Julia’s House

Black Pig Retreats English Oak Vineyard The Green House Hotel

Aviation & Defence Spares Ltd Modulift Sontronics

• • •

Ceuta Group Friars Moor Vets Mazars Accounting and Outsourcing Team

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Emily Birkett of Outpost VFX Natasha Hockey of Cobham plc Ollie Dukes of Caterpillar Marine Power UK Limited

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Aylesworth Fleming Fireworx Global Brand Communications

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reendale Construction Limited G Health-on-Line Investec Wealth & Investment

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ThisIsCrowd Ltd Mploy Staffing Solutions Precision Acoustics Ltd

PKF Francis Clark Family Business Award

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Hoburne Group Marsham Court Hotel West Dorset Leisure Holidays

Enhanced Business Growth Award

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Avec UK Hoburne Group Venture Engineering Group

BV Dairy Investing in Dorset Award

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lack Pig Retreats B Burnbake Forest Lodges & Campsite Dorset Cruises

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Actisense Field International LTD Precision Acoustics

Excellence in Engineering & Manufacturing Award, sponsored by REID Steel and Atlas Elektronik

Stuart Dixon, head of marketing and communications at Dorset Chamber, said: ‘‘From all of us at Dorset Chamber, we want to congratulate those who entered and have reached the penultimate stage of this year’s awards. The standard of entries this year was exceptionally high, so reaching this stage is a real achievement for all finalists. “It’s fantastic to see a wide range of industry sectors based from all corners of the county represented in this year’s Dorset Business Awards. Each year we are astounded with the quality of work that is produced in our county and we are proud to represent the vast number of businesses who deliver it.”

Tickets for the black-tie awards gala dinner cost £90 + VAT (Chamber members), £100 + VAT (non-Chamber members), £850 + VAT for a table of 10 (Chamber members) or £950 + VAT (non-Chamber members). Companies interested in purchasing a ticket or table for the 2019 Dorset Business Awards, please visit www.dorsetbusinessawards.co.uk/gala-dinner/ or contact the Dorset Chamber on 01202 714800.

All finalists are based in Dorset or have a BH or DT postcode. 10

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The growth of AFC Business

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FC Business is the free-tojoin business club run by AFC Bournemouth, which welcomes hundreds of businesses to a variety of events and functions throughout the season. There are now more than 1,800 members of AFC Business who enjoy a variety of benefits through their membership, not least of which is being associated with a Premier League club playing at the highest level. AFC Business was launched in 2009. The Cherries were in League 2, Eddie Howe had just been appointed as manager and average match attendances were around 5,000. It was originally set up to enable the football club to raise its profile in the business community. This it has achieved spectacularly successfully, with a good number of businesses having been part of the club for a decade. AFC Bournemouth Partnerships Manager Amy Marks said: “AFC Business has been at the very heart of everything we do commercially and we have come an awfully long way in 10 years.

“We are very much a community-minded club and our many business friends have stood beside us along this incredible journey. We thank everyone involved for their continued support.” AFC Business is continuing to grow this year and has staged two completely new events for members. In June, the rise of Bournemouth’s award-winning Conker Spirit was celebrated at the club’s first Gin Evening and the brand’s founder Rupert Holloway was guest speaker at the event in the Bubbles Champagne Lounge at AFC Bournemouth’s Vitality Stadium In August, the club hosted a first Al Fresco evening coinciding with the penultimate preseason game against Italian giants Lazio. The event included networking, dining and drinks, hosted in Vitality Stadium’s Bubbles Champagne Lounge. Guests were treated to an executive match ticket and half-time refreshments.

AFC Business members can take advantage of the following benefits: • • • • • •

Opportunity to attend business and networking events with high-profile regional and national companies Promote your business and engage with a range of like-minded delegates Invitations and the option to purchase tickets to senior level functions Access to unique sponsorship opportunities throughout the season Chance to enter and win exclusive competitions and prize draws Special member discounts with AFC Bournemouth Hospitality and Events

AFC Business’ six main partners are Bournemouth Chamber of Trade and Commerce, Dorset Chamber of Commerce and Industry, Dorset Search and Rescue, Global Reach, Hill Osborne and Strategic Solutions.

more news online - www.dorsetchamber.co.uk/news

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DORSET BUSINESS FOCUS / BUSINESS PARTNER NEWS

Elements of well-being

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had a fantastic get-together recently with Ian Girling, the Dorest Chamber Chief Executive. We chatted about lots of different things including; business strategy, the upcoming awards ceremony and the opportunities and challenges that go hand in hand with setting up and running a workplace health and well-being program. Ian was really pleased to hear that the number of entrants had increased significantly this year. This increased interest and engagement with employee health and well-being is now common across all business sectors. But all is not rosy in the well-being garden. Programs are often unplanned with many organisations failing to create either, a

A state of complete physical, mental and social well-being and not merely the absence of disease or infirmity definition or objective standards of well-being. It was really interesting to listen to Ian’s experiences and thoughts on strategic planning. He described how he had worked with many local companies that had found the right balance 12

October 2019 | Dorset Business Focus

between strategic and operational leadership and management. If we want our hard work and momentary investments to achieve results surely our well-being strategies should be implemented with the same care and attention as we invest into any other important business functions. I believe the first thing organisations should do is create a working definition of well-being and then break that down into tangible sections. The World health Organisation describe wellbeing as a key component of health: “A state of complete physical, mental and social well-being and not merely the absence of disease or infirmity” (WHO, 2012). This definition helps but in my opinion it’s still a bit abstract. At Ouch we have adopted the IOSH 5 components of well-being, which are as follows 1. 2. 3. 4. 5.

Health Work Personal growth Values & principles Social & collective

These components are then broken down further to provide the basis for quantifiable workplace well-being standards. I just want to thank Ian for taking the time to come and visit Ouch, we really found the get-together beneficial and hope to put another date in the diary soon. Simon Cassin, FRSPH, CMIOSH, MIIRSM, GIFE Director Ouch Training Team

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DORSET BUSINESS FOCUS / YOUNG CHAMBER

‘Choose a job you love, and you will never have to work a day in your life.’ – Confucius

SAVE THE DATE! OCT 2019: ‘An Introduction to Careers in…’ Following two successful events in May for Y9 to Y13 students, Young Chamber and Bournemouth University are hosting the following events (all 6.30pm to 9pm – for registration details contact joan.senior@ dcci.co.uk): 08/10: Business & Marketing; 15/10: Health & Social Care (with Dorset NHS); 22/10: Travel, Tourism & Events

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oung Chamber works alongside businesses and organisations as part of the careers delivery provision in Dorset, with the collective aim of helping young people make informed choices about their future careers whilst supporting parents and carers in the decision-making process. A new collaborative approach between BCP Council, Dorset Council, Dorset Chamber (Young Chamber), Young Enterprise, Young Apprenticeship Ambassador Network and the Careers and Enterprise Company, alongside other organisations including universities and careers delivery partners, means careers provision for our young people in our county has never been so robust. Business and education in Dorset is more aligned than ever; that is down to the business volunteers who give their time, share their experiences and encourage their workforce to give back to the next generation of employees. Thank you! As well as schools running their own careers programmes in line with the Government’s careers framework for schools (Gatsby Benchmarks), there are more opportunities than ever for employers, students and parents /carers to attend and participate in careers events across the county.

Follow Young Chamber: Linkedin: Young Chamber Dorset Twitter: @YoungChamberDT

7 NOV 2019: Careers in Engineering 6-8pm Curtiss Wright. Last year 571 students, parents/carers attended this highly successful and informative sector-specific event run by BCP Council. To attend, register at: https://tinyurl.com/Careers-inEngineering-2019 21 NOV 2019 A Creative Careers Evening: 7-9pm, Arts University Bournemouth. AUB Alumni share stories of starting a career in the creative industries including: Creative Events Management; Graphic Design; Photography; and Acting. Register at aub. ac.uk/alumnistories 18 MARCH 2020: Big Bang @Dorset: Young Chamber is again supporting the Big Bang @Dorset event at The Tank Museum. Organised by Dorset Council, the first event in March ’19 was a huge success with 1700 primary and secondary students attending. Businesses with a focus on STEM careers are invited to bring an interactive stand to engage students. For more information visit: www.tankmuseum.org/whats-on/trade-exhibit 23 SEP 2020 Careers & Apprenticeship Show: 4000 students attended the first event of its kind at the BIC in Sep 2018, with 80+ businesses exhibiting. The Show in 2020 will provide unparalleled access for employers, training providers, students and parents/carers to network at a central location. For more information visit: www. careersandapprenticeshipshow.co.uk/for-employers 2019/2020 DASH Employability Skills: Last month Young Enterprise Dorset’s DASH Employability programme (sponsored by JP Morgan) launched its second year. DASH is an excellent, Gatsby mapped programme free to schools, which relies on volunteers from the business sector to support students. To volunteer please contact: joan.senior@dcci.co.uk More events: Visit www.dorsetlep.co.uk/careers-in-dorset for a full list, including school-specific careers activities, with contact details.

#C4DC for Collaboration for Dorset Careers 14

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DORSET BUSINESS FOCUS / NEWS

Leadership lessons from Bananarama! Last summer, having booked to see Michael Buble in concert at Hyde Park with my wife for our anniversary, we discovered that one of the support acts was Bananarama. Who ended up being the highlight of the show since we missed Buble due to a torrential downpour and a toxic mix of alcohol and antibiotics on my wife’s part that led to our departing early! Bananarama opened with their 1982 hit ‘It ain’t what you do’ which reminded me of some leadership advice I’d received long before. The full lyric goes, ‘It ain’t what you do it’s the way that you do it and that’s what gets results!’. How very true. This is usually the difference between effective and ineffective leaders; the difference between successful businesses and those that fizzle out. Because leading anything is going to involve interaction with people. And people are strange and complicated creatures whose moods and whims are constantly changing. Whether you succeed or fail will be down to people: customers… whether they buy; employees… whether they stay and follow; investors… whether they believe and commit. So the way you interact and present to these people is critical. You may have a great product but if you can’t communicate with your audience or motivate your team then your product will never see the light of day. It’s not what you do it’s the way that you do it. Simon Sinek developed this idea with his ‘Golden Circle’: What, How, Why. He suggests that “people don’t buy what you do they buy why you do it.” Most people can tell you what they do and they can tell you how they do it, but most don’t have clarity over WHY they do it. But communicating the WHY to your investors, employees and customers is what provides emotional wind and gives your business its soul. This speaks to the way you go about marketing your product and the way you go about leading your team. People centred or product centred. What’s your WHY? WHY do you do what you do? Are you doing what you do because you believe in it? Or is it just to get money and pay the bills? Is it just a job to you? If it’s just a job then you won’t stay the course.  When a better paid job comes along you’ll take it. Which means you’re not committed to what you’re doing. And if you’re not committed you’ve already limited your potential for success, because success always requires commitment. Do your employees know WHY they’re doing what they’re doing?  Do they believe in it? Have you communicated your WHY to them?  Are they on board? Because if they’re not, if it’s just a job to them, then they too will jump ship when something better comes along.  When your company or organisation lives and breathes your WHY, you give your customer more than just a product or service, you give them a motive, a reason to buy your product or service. Peter Radford is a speaker and trainer working with organisations to help them make a gamechanging impact. www.beyondthis.co.uk/training  more news online - www.dorsetchamber.co.uk/news

Helping with over night success The team of 27 professionals at Ringwood based IT Software Solutions company, KFA Connect are expected to have a few sleepless nights according to Director, Richard Austin.   This is due to the company’s policy to offer IT systems maintenance and upgrades at the time of day that would have the least impact on their client’s trading.  This advantage has been one of the reasons why KFA Connect has expanded this year and seen their turnover reach £2.7m. “It’s common sense that scheduled deployments, in other words, the process of installing required changes to software, are made when there is the lowest amount of sales, trading and inconvenience to customers and the company’s own personnel. The majority of our key clients now request out of hours service for anything that will interrupt the

efficiency of their business.” Overnight deployments can usually be carried out from the comfort of the selected team members home without the need to stay at the Ringwood office until early morning. “With careful planning and mutual agreement there is no real excuse for any business to put off the introduction of new e-commerce related software or system upgrades to increase efficiency and improve customer experience,” said Richard. “Our new team members are always made aware of our open all hours policy but assured that we never have pyjama parties in the office, unless it’s for charity!”

For further information visit www.kfa.co.uk

BOFA launches new DentalPRO 150 Extraction unit BOFA International, global leaders in portable fume and dust extraction, has launched its most powerful unit yet for the dental industry - the DentalPRO 150 unit. Dental technicians face specific workplace safety challenges linked to dust generated through the milling, repairing and hand finishing of products. Materials such as zirconia, cobalt, nickel, beryllium, gold and plastic, are known to produce potentially hazardous airborne contaminants that can lodge in technicians’ lungs and lead to occupational respiratory diseases such as asthma. BOFA’s new DentalPRO 150 has a maximum airflow of 150 cubic metres per hour operating at a maximum pressure of 180 millibars and, as a result, provides an effective solution to remove particulates generated during hand finishing of dental implants. The unit also has a reduced footprint, being oblong in shape, and will sit easily under a desk or can be hung on the side of a work bench, enabling technicians to work safely and without restriction. David Case, Commercial Product Manager at BOFA, commented: “The new DentalPRO

150 is a high vacuum machine that helps ensure dental laboratories meet their health and safety obligations to technicians, while supporting productivity goals. It is the result of our commitment to continuous innovation in the dental sector.” The new unit is available worldwide and combines powerful performance with ease of use. It includes a filter status indicator for timely changeover. www.bofainternational.com

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DORSET BUSINESS FOCUS / NEWS

British Chamber survey shows potential impact of a ‘no-deal’ Brexit on UK business investment and recruitment intentions The British Chambers of Commerce publishes new research demonstrating some of the potential real-world consequences of the UK leaving the EU without a deal on the 31st of October. A survey of over 1,500 companies by the leading business group - covering of all sizes and sectors of business, across the UK - found that in the event of a ‘no deal’ exit on 31st October, nearly a quarter of firms surveyed (24%) say they would revise investment plans down, while just 4% would revise up.71% of respondents did not state that they would revise investment plans.

New school takes shape with steel A UK steel industry backed project to rebuild a hurricane-hit primary school is nearing completion in the Caribbean. (for localisation at distribution for different media) Dorset-based John Reid & Sons Ltd (REIDsteel) is leading a consortium of UK businesses which have joined forces to help reconstruct the Enis Adams Primary School on Tortola in the British Virgin Islands. They are Tata Steel, National Tube Stockholders, Joseph Ash Galvanizing, Euroclad Group Ltd, Ayrshire Metals Ltd, BAPP, Powell Gee & Co Ltd, Kestrel Liner Agencies and Meachers Global Logistics. REIDsteel commercial director Tim Cook has just returned from Tortola where he saw how work was progressing under main contractor Newton Construction Co Ltd. Tim said: “It was great to see the new school in person. “All of the steelwork has gone up and work is going well as it nears completion. The school

is being rebuilt to modern standards and requirements with disabled facilities, and an additional second floor. “As well as seven classrooms on the ground floor, it will have a science lab, IT Suite, library, large seminar room on the second floor plus a medical room. “The school will be much improved on the previous building and will create a real legacy for the future.” The school was completely destroyed when hurricanes Irma and Maria swept through Tortola in October 2017. Virgin Islands businessman Peter Haycraft, a longstanding client of REIDsteel with his former business Road Town Wholesale, has pledged his own money for the reconstruction. REIDsteel, based in Christchurch, Dorset, with 130 employees, designed and supplied steelwork, and rallied its suppliers to support the project too. Now they are to send keepsakes to Tortola for a time capsule to be buried at the school before it is

due to open to pupils in the Autumn. Hesketh Newton, managing director of Newton Construction Co Ltd, said: “The school is taking shape with every passing day and will be superb once finished.” Mr Haycraft said: “It is gratifying to see the Enis Adams school rise from the rubble as our community works to put the devastation of the hurricanes behind us.” REIDsteel designed the new school to withstand 185 mile per hour winds and earthquakes based on Unified Building Code Occupancy Category III and IV. All of its 26 buildings in the British Virgin Islands survived the hurricanes of 2017 with only superficial damage. Mr Cook saw firsthand how the company’s structures had stood strong while others collapsed around them during his recent visit. Others involved in the Enis Adams project are architect AEMC Architectural Services, Civil Engineer AEC Consulting Engineers Ltd, Electrical Barry’s Electrical Services, Reliable Plumbing, S & D Security, and the British Virgin Islands Ministry of Education and Culture. Tata Steel has helped with supply of floor decking and given Colorcoat ® pre-finished steel for roofing. Euroclad Group Ltd has supplied its metal roofing cladding products to help rebuild the school. Thirsk-based National Tube Stockholders has given steel tube and steel hollow sections, Joseph Ash Galvanizing has hot-dip galvanised the structural steelwork and Ayrshire Metals Ltd has given secondary steel cold rolled purlins Barnsley-based BAPP has supplied industrial fasteners and bolts, Powell Gee of Shrewsbury has supplied fixings for floor decking and the external cladding envelope. Kestrel Liner Agencies has helped with shipment and Meachers Global Logistics with shipping services. REIDsteel has the capacity to design, manufacture and supply entire steel buildings – including their cladding and glazing – anywhere in the UK, Europe and across the World. It has exported to more than 140 countries to date and celebrates its centenary this year.

Visit www.reidsteel.com for more details. 18

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DORSET BUSINESS FOCUS / NEWS

NFU Mutual Wessex is delighted to be the headline sponsor for Ride the Trafalgar Way 2019

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FU Mutual Wessex is delighted to be sponsoring ‘Ride the Trafalgar Way’, a 500k cycle ride due to take place on the 28th and 29th September. Ride the Trafalgar Way is one of the most historic long distance cycle rides in the UK. The route closely follows the one taken by Lieutenant John Richards Lapenotiere to carry news from Falmouth to London of Britain’s victory at the Battle of Trafalgar. While Lapenotiere’s journey took 37 hours using horses, Ride the Trafalgar Way cyclists must now complete the ride in under 34 hours on their own trusty steeds. The route starts in Falmouth and passes through Devon, Dorset, Wiltshire, Hampshire and Surrey before finishing in London.  Participating cyclists will make a pit stop in Salisbury, close to NFU Mutual Wessex’s Salisbury office. This gives the local community a fantastic opportunity to watch the event and cheer participants on their way.  The event is founded, delivered and managed Jim Bellinger, one the UK’s leading major sporting events consultants, and has been designed every step of the way with cyclists in mind.

Jim Bellinger, Event Director of Ride The Trafalgar Way said: “Delivering and safely managing an event of this distance and timescale is a logistical challenge. The support provided by NFU Mutual Wessex means we can safely deliver a fantastic experience to our riders, some of whom are riding to raise money for great charitable causes. We would like to thank them for coming on board and supporting Ride the Trafalgar Way in 2019.”  Simon Hedges, Agent NFU Mutual Wessex, said: “We are delighted to support the RTTW this year, and are proud to enable such a worthy and historic event to take place that the whole community can enjoy. It’s set to be a fantastic event and we’re excited to see the riders in town.  Good luck to Jim and his team, and all the riders taking part in Ride the Trafalgar Way.” ridethetrafalgarway.com/ For more information on the range of NFU Mutual insurance services, or NFU Membership, please feel free to contact either the Salisbury or Wareham office of the Wessex agency: www.nfumutual.co.uk/salisbury www.nfumutual.co.uk/wareham

Greendale complete Lifeboat Quay Medical Centre Dorset Chartered Builders, Greendale Construction Limited, has completed work on the £1.5 million project with the NHS Dorset Clinical Commissioning Group, which saw Carlisle House Surgery, Lagland Road, Poole, relocated to a modern, fit-for-purpose location in the Lifeboat Quay building off Holes Bay Road, Poole. Lifeboat Quay Medical Centre will now offer its patients eight consulting rooms and three treatment spaces, as well as an interview room, staff welfare facilities, and an office base to allow an independent district nurse to operate from the surgery.  Initially serving 6000 patients, the medical centre has been strategically designed and ‘future proofed’ to cater for the area’s growing population, and will eventually have the capacity for up to 13,000 patients, offering 84 parking spaces, with allocated spaces for disabled patients. The new location is also just 100 metres from a bus stop for patients using public transport. Chris Kane, Director, Greendale Construction Limited said:“Greendale’s full fitout of Lifeboat Quay Medical Centre, which included all new partitions, joinery, air conditioning, heating, lighting and security systems, will be a huge improvement to the current patients relocating from Carlisle House Surgery, as well as the growing population for this part of Poole. We are proud of our involvement with this project for the NHS Dorset CCG, and wish the staff and patients a smooth changeover on September 2nd.” Diane McLaughlin from NHS Dorset CCG said:“This has been a great project to work on and we are all delighted with the new home for the patients and staff of Carlisle House Surgery which will offer people real benefits from day one once it is opened in early September.” www.greendaleconstruction.com 20

October 2019 | Dorset Business Focus

Solweb's Expansion Continues! Solweb Ltd are pleased to announce the addition of two new employees to their growing team. Luke and Jake have recently joined the software development company based on the Ferndown Industrial Estate. Jake joins the team as a Software Developer after impressing at his interview. Jake brings his skills from having worked in various roles both home and abroad on a variety of software projects. Solution orientated, Jake fits perfectly into the team and has already started to look at new and exciting projects that Solweb have in the pipeline. Luke has recently started on an Apprenticeship and is looking forward to learning all the tools and skills he needs to progress to a fully qualified Developer over the next two years and beyond. Luke brings great enthusiasm and with it a willingness to learn, a great blend for an Apprentice post. Wayne Dix, Managing Director said " I am very pleased with the appointments of Jake and Luke. Jake is an extremely likeable guy who complements what we do perfectly, I am really excited to have him join us.

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Luke is an equally likeable guy, who is just starting out on his software career. We are working closely with an excellent apprenticeship provider to ensure Luke succeeds in his role. He is very keen to learn his trade and I am absolutely confident he will do really well. I'd like to officially welcome both Jake and Luke and wish them all the best in their careers with us". Solweb are custom software developers and specialise in system integration and automation of manual tasks. If you have a requirement, idea or would just like to arrange a meeting to discuss how Solweb can help you, please call the team on 01202 232846 or send an email to www.solweb.co.uk

@DorsetChamber


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DORSET BUSINESS FOCUS / NEWS

SG Financial secures Stewarts £573k in grant funding Dorset-based innovation and growth funding experts, SG Financial, have provided grant writing and bid management advice to D.Stewart & Son to enable the business to secure two grants worth a combined £573,000. Stewarts Garden Centres, the family firm whose history dates back eight generations to 1742, operates two garden centres and a nursery in Dorset and a further garden centre in Hampshire. Dorset Local Enterprise Partnership (LEP) has awarded a £297,000 grant to Stewarts Garden Centres towards a new highly productive £1.5 million agri-tech glasshouse at its Broomhill site, near Wimborne. The new 9,000 square metre glasshouse will revolutionise the business and enable it to compete more effectively against importers. The glasshouse will feature automated machinery for handling plants and computercontrolled heating and shading zones.

Stewarts will also join forces with Kingston Maurward College to offer exciting work placements for students to gain experience in agri-tech. There are also plans to run education tours and welcome school trips as well as introducing a volunteer scheme for horticultural enthusiasts. SG Financial also advised Stewarts to secure a further grant of £276,000 from Dorset Council’s Low Carbon Dorset fund towards the installation of low carbon technologies at its Broomhill and Christchurch garden centres. These technologies include a ground source heat pump, solar panels and LED lighting. SG Financial’s Managing Director Shaun Gomm said, “It has been a

L to R: Jim Stewart, chairman of Dorset LEP, Daniela Doncakova, Programme Manager, Dorset LEP, and Martin Stewart, Managing Director of Stewarts Garden Centres

pleasure to assist Martin Stewart and his team to secure both grants, which will allow the innovative Glasshouse project to be developed and decrease the Company’s carbon emissions. The investment will help to increase Dorset’s productivity and contribute towards lowering the county’s carbon emissions.” Commenting on his experience of working with SG Financial, Martin Stewart, Managing Director of Stewarts said, “We are honoured to have been awarded these grants, which will realise a long-held vision to construct a state-of-the-art, fully automated growing facility and move our business towards being carbon

neutral. We would like to thank Shaun for identifying and securing this enabling funding and would highly recommend SG Financial to companies looking to secure innovation and growth funding.” SG Financial was established by Shaun Gomm in 2018 and works with innovative and growing SME businesses throughout the UK. SG Financial assists companies to secure grants, loans and equity and also provides Project Management and Consultant Finance Director services.

Footprint’s avoided deforestation programme in South America. The carbon emissions from Good Oaks’ three other offices will be offset by investment in solar power in one of Carbon Footprint’s projects in the states of Tamil Nadu and Telangana in India. The project develops renewable energy generation plants based on Solar PV technology to deliver electricity to the grid. Dr. Wendy Buckley, Client Director at Carbon Footprint Ltd, said: “Good Oaks has taken a leading position by assessing the carbon impact of its business – even though there is no legislative requirement for them to do this. By offsetting unavoidable emissions, they are assuring that the service they deliver to their customers is sustainable and projects support communities both near and far.” The Good Oaks team used Carbon Footprint’s online carbon calculator to calculate the company’s carbon footprint, for the period 1 July 2018 to 30 June 2019. The calculation uses the 2018 metrics

developed by the Department for Business, Energy & Industrial Strategy (BEIS) for reporting GHG emissions.

For more information please visit www.sg-financial.com

Home care franchise's carbon neutral status Poole-based Good Oaks Home Care has become one of the first home care companies in the UK to become carbon neutral. The company has gained the Carbon Footprint Standard accreditation following an audit of its carbon emissions. Good Oaks worked with the team at Carbon Footprint to calculate its carbon emissions across all four of its offices based in Dorset, Hampshire, Reading and Mid Sussex. Carbon Footprint evaluated the emissions that Good Oaks recorded and identified recommendations for reducing these. Good Oaks chose to offset all unavoidable carbon emissions by investing in Carbon Footprint Ltd.’s carbon offset projects. Good Oaks’ Poole office, the company’s largest office with over 100 employees, was responsible for the majority of carbon emissions. These will be offset via a tree-planting scheme in the South West, which plants trees at schools and other bio-diversity sites. The planting will take place in the Autumn. The majority of the company’s emissions were generated by carers travelling by car to provide care at clients’ homes. The other significant source of emissions was electricity consumption across the four sites. Co-Founder of Good Oaks, Ben Ashton, said: “Becoming carbon neutral was an important investment for us to make. We didn’t want to wait for legislation to make this 22

compulsory for smaller businesses. It is essential that other home care companies across the UK follow our lead, to calculate, reduce and offset their carbon emissions. As far as we know, we’re the only home care provider to have this accreditation and this needs to change. “Due to the nature of the service we provide, helping support vulnerable people in their own homes, our carers currently need to use their cars to get between visits. Electric vehicles aren’t an affordable option yet and we needed to take action to reduce the impact of our carbon emissions now. Offsetting is just part of our long-term environmental strategy which will see us work hard to reduce our impact on the environment wherever we can. When our contract ends with our current energy supplier, we will also ensure our electricity is provided by 100% renewable energy.” Carbon Footprint’s tree-planting project ensures that all trees planted are native, broad leaf species that help to preserve the UK’s biodiversity. For every tree that is planted, Good Oaks’ investment will also save one tree from being cut down in the Brazilian Amazon via Carbon

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The carbon footprint assessment includes: •

Building electricity consumption

Car travel

Bus and rail travel

A Carbon offset is a way to compensate for emissions by funding an equivalent carbon dioxide saving elsewhere. Everyday actions consume energy and produce carbon emissions, such as driving, flying and heating buildings. Carbon offsetting is used to balance out these emissions by helping to pay for emission savings in other parts of the world. Planting trees removes carbon emissions when trees absorb carbon dioxide to produce oxygen and wood by photosynthesis. www.goodoakshomecare.co.uk/ bournemouth/ @DorsetChamber


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New Faces, New Places

IN ASSOCIATION WITH

Celebrating new roles being filled within the Members of the Dorset Chamber

Lighthouse appoints new Head of Programming Lighthouse, Poole’s centre for the arts, is pleased to announce the appointment of Tim Colegate to the senior management team as its new Head of Programming. Tim is responsible for shaping the programme across all spaces at Lighthouse as the organisation develops and extends its position as the south west’s leading cultural provider. “Everything that Lighthouse does begins with the programme – it is the heart of what Lighthouse is,” says Tim. “Perhaps more than ever people need entertaining and challenging art and culture and it’s our responsibility to deliver that by expanding an already diverse programme.”

New Team Member! Y-not Finance are delighted to announce that Natalie Newman has recently started with us. Natalie comes from a successful background; firstly working at Ageas, gaining valuable experience in the insurance sector and then holding a position as the main project developer at Amelia’s Rainbow, a charity which enhanced and grew her skill set and knowledge. Natalie’s bubbly persona and quick learning skills will assist her in delivering a possessional and friendly service to both our mortgage and insurance clients. A massive welcome Natalie and we look forward to introducing you to our friends in the DC family….. www.y-notfinance.co.uk

Diverse Abilities grows Comms Team Freya Storey (left) and Cat Abbott (right) join Luke Hawker to expand the communications team at Dorset’s disability charity, Diverse Abilities. With experience from both in-house and agency environments, Cat heads up the team as Marketing Manager. Her work encompasses all services offered by the charity, as well as internal communications and aiding recruitment. Appointed as PR Manager, Freya who comes from a journalistic background will be looking after Diverse Abilities press enquiries and public relations. Luke joined the team in the spring and looks after the digital output through a range of channels including social media and the company’s website.

Optimas welcomes new BDM

Optimas Components have appointed Robert Dykes as its new business development manager for the south. Optimas distribute a wide range of plastic components and metal fasteners; Robert brings 10 years of Mechanical Design experience, with particular interest in plastic injection moulded parts. Robert will be using his experience with new and existing customers helping them overcome technical and production challenges. www.optimascomponents.com

www.diverseabilities.org.uk

www.lighthousepoole.co.uk

New sales lead for Hallmark Hotels in Bournemouth Ebit IP welcome Pete Moxom into their growing Sales Team

Boyd helps to make the workplace a better place

As Nunet continues to grow, we are delighted to welcome Owen to our team in the role Business and Administration Apprentice. Having completed a Double B-Tec in Business, Owen has joined our busy office while also studying at Bournemouth and Poole College.

Pete recently joined Poundbury based Ebit Intelligent Procurement as their Software Sales Account Manager as part of their growth strategy. Ebit are procurement specialists with industry leading software, market intelligence and benchmarking data. Pete will be responsible for sales of the contact database software, already used by some leading UK brands.

www.nunetsolutions.co.uk

www.ebitip.com

www.towersupplies.com

New Apprentice at Nunet Ltd

In my role as a Business Development Coordinator I support Tower’s Dorset rep, Alex Cook, bringing a positive vibe in my dayto-day interactions with existing and new customers. The Tower mission is to Make The Workplace A Better Place and I am passionate in what I do to achieve this.

Alan Finnemore has been promoted to Regional Director of Sales for Hallmark Hotels Midlands and the South Coast which covers both Hallmark Hotel Bournemouth Carlton and East Cliff. Having previously been cluster sales manager in the Midlands, this promotion sees Alan overseeing sales activity across 10 hotels in the region. www.hallmarkhotels.co.uk

Contact the Dorset Chamber to promote your New Faces, New Places staff members and celebrate exciting new positions within your business.

IN ASSOCIATION WITH

Hardy Recruitment is a privately-owned Head-Hunting, Permanent & Temp’ staff agency. Hardy Recruitment | 01202 232520 | www.hardyrecruitment.com more news online - www.dorsetchamber.co.uk/news

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Affiliated Town Chambers Dorchester Chamber for Business

www.dorchesterchamber.co.uk We play an active role helping to promote local business and enterprise, representing a wide range of businesses both large and small. Our priority is to help our members work together to boost trade. In addition, we are also working with community partners on our Retain & Retrain campaign to promote apprenticeships and similar initiatives to further enhance employability in Dorchester. It is this ethos, as well as community engagement, that sets the agenda for all of our activities.

Ferndown Chamber For Business

www.ferndownchamber.org.uk Ferndown Chamber of FERNDOWN Commerce works CHAMBER FOR BUSINESS tirelessly to make Ferndown a great place to do business. We work with the Town Council and local organisations such as the Rotary Club to put on events in the town to bring the public and businesses closer together whilst promoting the town in a positive way.

Shaftesbury Chamber of Commerce

www.shaftesburychamber.co.uk The Shaftesbury Chamber has around 100 members from its two business parks and independent High Street businesses. They hold monthly networking meetings and are very active in the development of the town’s economy. Unlike many other towns, Christmas lights and activities are entirely run and paid for by Chamber members.

Sherborne Chamber of Trade and Commerce

www.sherbornechamber.co.uk The Sherborne Chamber of Commerce exists to promote its members’ businesses and the wider business community. It has a membership in excess of 150. The Chamber is involved in just about every event that takes place in the town, supporting the Sherborne community, attracting media interest and creating a memorable experience for visitors to the town.

Swanage & District Chamber of Trade

www.swanagechamberoftrade.co.uk Swanage Information Centre won another award in the South West England Tourism Excellence Awards and now holds a Gold and Bronze Award for Visitor Information Service of the Year. Swanage Town Council has funded and refurbished the Information Centre and four of the twelve toilet blocks in the town. It is great to see in this current climate investment in facilities that give a better visitor experience for people visiting Swanage.

Weymouth & Portland Chamber of Commerce www.wpchamber.co.uk The Chamber has been supporting firms in Weymouth and Portland for almost 90 years. We’ve helped many people to find their feet in the local business community, by providing an environment where they can connect with likeminded people. In recent years we’ve represented the concerns of businesses to the local councils, contributing to a significant cut in the cost of car parking charges. We played an important role in the establishment of the Weymouth BID, in whose operation we take a keen interest. Around one quarter of our members are also BID levy payers.

Member To Member Chamber Offers 20% off Headshots

for Dorset Chamber members

Promote your business on the Christmas Market LED screen in Bournemouth Square, thanks to Seventa Events

We are thrilled to announce that we have a brilliant offer for all Dorset Chamber members to advertise to circa 3million visitors (2018 stats show 3,300,000 footfall) on the brand new Christmas Market LED screen, located right in the heart of the town - Bournemouth Square. (Create a) 20-second screen advert promoting your business and it will feature continuously within a loop for a full 49 days of the Christmas Market open period. Normally £495, we are able to offer a limited number of spots to Dorset Chamber members for just £350!  Secure your place today by contacting Seventa Events on 01202 022 680 or emailing; joanne.howard@seventa.co.uk

25% Off IT Support Glitch IT is delighted to offer a 25% discount on IT Support services to Dorset Chamber members. Our IT Helpdesk provides remote, telephone and on-site IT support to businesses in and around the Bournemouth area. We provide a friendly and wide-ranging service covering most aspects of modern business IT, and we’re here to help whether you have an IT problem or would like to explore ways in which modern IT can improve your business. We look forward to working with you! Andrew Stanton, Director.

£79 for 1 person portrait including two versions of a chosen image: Colour and Black&White Description:

Have you thought about your own personal brand? How do you show yourself online? Do you look professional and approachable? Your headshot should represent who you really are, your smile, good eye contact, perfect body language that proves your are trustworthy to do business with your clients.  You have only 5 sec to make your First Impression!  I can help you with it. Shoots take place in my professional photography studio in Romany Business Park, in case of larger groups (discounts available), I am happy to travel to your office and photograph your employees without disturbing your business. (However many clients loves coming to the studio, as it is a 'bonding experience' and 'something different' to experience for your invaluable crew.

Contact me: Anna Klesse Photography tel. 07873251863 www.annaklesse.com

Please contact Andrew on 01202 237996 more news online - www.dorsetchamber.co.uk/news

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DORSET BUSINESS FOCUS / NEW MEMBERS

Dorset Chamber of Commerce & Industry welcomes

OUR NEW MEMBERS

Ebit IP

Allum House Stowey Street Poundbury Dorchester Dorset DT1 3RW Contact 01305 230500 www.ebitip.com Ebit IP is an award winning procurement services provider. We have industry leading contract management software and consultants based across the UK working with a large number of brands across multiple sectors. We continue to grow at significant pace.

Harry J Palmer Holdings Ltd

Nexus Cooling Ltd

9 The Square Wimborne Dorset BH21 1JA Contact 01202 842224 www.harryjpalmer.co.uk Established over 80 years ago, Harry J Palmer has built over 2,500 homes in Dorset. Today, May Palmer is the third generation of the Family to take the helm. The company name is synonymous with excellent quality and customer service.

Bayside Business Centre Sovereign Business Park Willis Way Poole Dorset BH15 3TB Contact 01202 250100 www.nexuscooling.co.uk Nexus design, supply and install a large range of reliable and quality industrial chillers, installed by experienced engineers in to many situations, primarily breweries, pharmaceuticals and engineering companies. A small but everexpanding company, allowing for personal service, yet remaining focused on a product that is efficient energy saving and reliable. Nexus also offers a comprehensive after sales service

Primmer Olds B.A.S Chartered Surveyors 7a Milburn Road Bournemouth Dorset BH4 9HJ Contact 01202 013015 www.primmeroldsbas.co.uk A leading firm of chartered surveyors with over 25 years’ of experience delivering professional property services and solutions to wide ranging clients across the south coast including valuations, landlord & tenant advice, commercial agency, building surveying, property management and project management.

Individuality Swimming Ltd

Fireworx

Bryanstone Works 11 Upper Norwich Road Bournemouth Dorset BH2 5RA Contact 01202 559559 www.fwx.co.uk Fireworx is a creative, marketing and digital agency, supporting leading Dorset businesses. Deploying ‘disruptive thinking’ they drive business growth by helping clients better define their competitive advantage. Offering payment based on results, Fireworx transform brands, providing greater return on investment.

32 Enfield Avenue Oakdale Poole Dorset BH15 3SG Contact 01202 031701 www. individualityswimmingandfitness. co.uk Established in 2002, Individuality Swimming ltd provide small group swimming lessons for children and one to one swimming lessons for children and adults at a range of pools across Bournemouth and Poole. We are also an approved STA training centre.

TWK Scaffolding Group PHVC Minibus & Fleet Suppliers 1650 Parkway Solent Business Park Whiteley Fareham Hampshire PO15 7AH Contact 01489 580333 www.phvc.co.uk PHVC are a leading Vehicle Management company with 29 years’ experience supplying Vans, Cars and Minibuses nationwide. We specialise in Fleet Management from procurement to disposal with a One-Stop Turn-Key operation to Commercial, Community Care, Schools and University sectors.

Utilities 4 Less Ltd

New Life Social Furleigh Estate

Furleigh Farm Salwayash Bridport Dorset DT6 5JF Contact 01308 488991 www.furleighestate.co.uk Furleigh Estate is a vineyard and winery based in West Dorset. We make premium sparkling and still wine from grapes grown here on the Estate. Vineyard tours and wine tastings are available throughout the year. 30

C/o Dorset Chamber Ling Road Poole Dorset BH12 4NZ Contact 07940 333001 www.newlifesocial.com New Life Social will optimise your Social Media for success. Learn how to give your Instagram personality and turn likes into a profitable business. Whether you’re a B2B, B2C or personal account, there are techniques and strategies to reflect your brand image.

October 2019 | Dorset Business Focus

2 Princes Rd Ferndown Dorset BH22 9JG Contact 01202 537305 www.twkgroup.co.uk Established in 2011, with over 50 years combined experience within the construction industry. TWK offer a ‘one-stop-shop solution’ for commercial, industrial, domestic, heritage and marine scaffolding services. All to your requirements, budget and deadline, every time. Serving a large part of the south of the UK.

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To become a member visit: www. dorsetchamber. co.uk/join

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18 Albert Road Bournemouth Dorset BH1 1BZ Contact 01202 800200 www.u4luk.com U4L are based in the centre of Bournemouth. We pride ourselves on helping local business maximise net profit by keeping fixed costs to a minimum. For SME business we aim to guarantee one of the cheapest rates and deliver it in a simple understandable format. @DorsetChamber


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- ADVERTISERS ANNOUNCEMENT -

The History of Alderney Shipping By Bruno Kay-Mouat

Alderney Shipping turned 50 on 24th January 2019 Alderney Shipping turned 50 on 24 January 2019 Started by a team in 1969, which included Martine and Jon Kay-Mouat, Alderney Shipping has continued to be owned and run by Bruno KayMouat (their son). It is the longest-established load-on load-off (lolo) freight company in the Channel Islands, and the only local Bailiwick-based business that runs a ship between the UK and the Channel Islands. The company has operated the weekly interisland service between Guernsey and Alderney consistently for 50 years and the number of sailings that have been cancelled during this period can be counted on one hand. This high level of service reflects the pride the company has of its Alderneybased heritage. When other companies have operated to the island they have done this as an ‘add-on’ often with less suitable vessels but Alderney Shipping has always ensured that its vessels can call in to Braye Harbour as a priority.

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Alderney Shipping’s vision for the future is to maintain a reliable and regular service to the island of Alderney in conjunction with its services to the other islands so as to maintain its viability. Some parties’ favour a roll-on roll-off (ro-ro) vessel for the service but the company’s present view is that lo-lo is more suitable for this route. Continued investment in physical equipment as well as in administrative systems, processes and procedures ensures improved handling of freight and a further improved level of customer service. The company prides itself on the personal service it gives its customers and the accessibility to any member of our team. Over the years the company has owned a number of vessels and this has caused its own challenges and led to some unusual events. One that comes to mind was when the master of The Mungo rang the office to advise that there was a ‘minor’ situation whilst the ship was entering the port of Littlehampton but he didn’t think it would lead to much. The incident thankfully resulted in nobody

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Valiant in Storm Frank leaving St Peter Port to take goods into Alderney. Picture courtesy of Gary Sarre (Guernsey Press), must be credited for the photo.

being hurt and only minor damage to the vessel. On the positive side the Alderney Shipping website has never had so many hits and when the picture made the front page of The Telegraph and various other publications! My mother once ended up buying a ship at auction in Cherbourg, which had been arrested for arms smuggling called The Ord! I still don’t know what the name means but I remember the mobilisation voyage being very exciting as I was about eight at the time. The whole family sailed on her first voyage from Cherbourg – a slightly different family outing. Having been dumped by a girlfriend some years ago, I found myself hanging off a rope ladder, painting a new name on the back of a ship, which the company had recently purchased in Greece. I clearly remember thinking that possibly this was not a good reason for buying a ship, although I do remember justifying the purchase to myself that the ship was cheap. The vessel subsequently incurred some extremely large repair bills – lesson learnt – no more ships to be purchased when dumped! At a time of wondering why I had not taken a legal career (possibly having just received a large legal bill), I asked my father, who was a lawyer, why he’d not encouraged me into the legal profession. He responded without any emotion that this was purely due to me being “too stupid.” The career in shipping therefore continued due to the fact that I worked for the owner and to all intents and purposes was the ‘unemployable son’. Things we have shipped over the 50 years have been weird and wonderful and have included: nose cones for nuclear submarines, llamas, people (both dead and alive), all kinds of cars (including Ferrari’s, Rolls Royces, Aston Martins), fire engines, fish, cows, chickens, donkeys, Buddhas (big and small), houses, sheds, a gorilla statue, a ‘fair’ amount of alcohol and cannons. We have worked with a variety of customers and organisations but feel that our most loyal customers are in Alderney. This point has been reinforced over the years when other operators have offered services to Alderney as an add-on to their main service. When Huelin Renouf started operations into Alderney, our very own Angus Macdonald made some badges for the Alderney Stevedores with “Bruno’s Gang” written on them. The loyalty stories we heard were humbling and in some instances very funny but not appropriate for print unfortunately. According to Richard Branson, a company is made by its staff, and he is quoted as saying, “If you take care of your employees, they will take care of the clients.” This is true of Alderney Shipping where the company is made up of many interesting characters. We’d like to add, though, that we have learnt in our 50 years that a company is made up of its staff AND its customers.  On behalf of the company we would like to thank you all, our customers and staff for your support over the past 50 years, through the good times but also through the more challenging times too. @DorsetChamber


more news online - www.dorsetchamber.co.uk/news

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DORSET BUSINESS FOCUS / BUSINESS PARTNER NEWS

Updated business travel advice in the case of a no deal Brexit, from Travel Counsellors for Business

The UK is due to leave the European Union (EU) on 31 October 2019. The political process is still ongoing, and at the time of writing, we don't yet know the final outcome, so the potential impacts are difficult to predict with any certainty.

H

owever, if you are a UK passport holder and due to travel after this date to an EU destination, there are some specific things for you to consider to reduce the possible impact that Brexit may have on your travel plans, particularly in the event of a no deal outcome.

Flights Airlines will be able to continue flights between UK and EU destinations until at least October 2020 regardless of what happens with Brexit over the next few months. This “unilateral contingency” legislation to allow flights to operate had originally been due to end in March 2020 but this has now been extended for a further six months. The extension of air traffic rights provides certainty to the airline industry and wider business.

Passports Check the date your passport expires! When travelling to the EU after 31 October 2019, the UK government recommends that you have six months left on your passport on the date of your arrival to an EU country but the six months remaining cannot include extra months that may have been added to your passport’s expiry date when you last renewed.

Driving Abroad In the event of a no deal outcome it is likely that UK travellers looking to drive in the EU on or after 31 October 2019 will

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need to apply for an International Driving Permit (IDP) from the Post Office (£5.50), check carefully, you may need more than one for each country you intend to drive in. You’ll also need a Green Card to cover your insurance.

Health Cover In the event of a no-deal Brexit, UK registered European Health Insurance Cards may be affected. We always advise customers to hold appropriate travel insurance, whether they have an EHIC or not. 

Visas The European Commission announced in November 2018 that, even in a no-deal scenario, UK travellers can still visit the EU without a visa.

Data Roaming and Call Charges Under EU rules, the cost of making calls, sending messages or using the internet on your phone in the EU is the same in the UK. If the UK leaves without a deal these rules will no longer apply. Check with your provider if unsure.

Disruption We advise you add some extra time to your journey for additional time at passport control. For help with your business travel plans, please call your Travel Counsellor for Business, Katharine Cleall on 01202 802166.

@DorsetChamber


The top policy issues and actions for Dorset This month I have taken another three subjects from my report for Dorset Chamber to help keep you up-to-date on some key business issues at the national and local level. So, here we go: Brexit (Apologies but it’s not going away) Most of you will be relieved to know that I am going to say very little about Brexit in this update. The BCC has campaigned tirelessly to avoid a messy and disorderly Brexit but our politicians are not listening. Adam Marshall, Director General of the BCC says “Once again, businesses will have to try their best to prepare for an unclear future as the political process goes down to the wire.” Brexit is a complete mess, and with Parliament suspended we are now into the realms of pure speculation about what might happen next. This is bad for business and the economy – and possibly our British Constitution.

Key dates are: 14 October 2019 – Parliament returns after its suspension and Queen’s Speech due. 17/18 October 2019 – EU Summit due. 19 October 2019 – If we are still in a no-deal situation by this date a new law requires the Prime Minister to seek a further extension from the EU. 31 October 2019 – The UK’s flexible Brexit extension ends. In the event of a continuing no-deal situation the UK will crash out of the EU with no transition period. For specific business information see: • Prepare for EU Exit • Brexit Hub • Business Brexit Risk Register • Brexit Business Readiness Events (Sources: BBC, BCC, DCCI, & The Economist)

Proposed Takeover of Cobham plc Cobham plc shareholders have voted overwhelmingly in favour of a £4bn takeover bid by Advent International, an American privity equity group. Critics, including the Cobham family, former Cobham executives and one of our local MPs have opposed the takeover – concerns are based on the company being under-valued, potential job losses and national security grounds. In a surprise move as I write this the government has intervened today to investigate the deal. Cobham employs some 11,000 people mainly in the USA, UK and Europe. What this means for about 1,000 employees in Dorset in terms of jobs (Wimborne and Bournemouth Airport sites) and future investment, however, is unclear. Advent more news online - www.dorsetchamber.co.uk/news

International is alleged to have a predatory and ruthless cost-cutting reputation, particularly in its first year of ownership of a company. Equally, Cobham’s takeover is part of a much wider picture of UK companies being targeted for acquisition by overseas buyers as the pound weakens. In the last 3 months the total value of UK companies falling into overseas hands is more than £25bn. Besides Cobham, these companies include Entertainment One (owner of Peppa Pig), Greene King, Just Eat, Merlin Entertainments, and Inmarsat. Other companies considered at risk of a takeover include Morrisons, Whitbread and ITV. It should be evident that we do need an Industrial Strategy for Dorset and the country as a whole. (Sources: BBC, Reuters, Financial Times, Guardian, and Bournemouth Echo)

Local Infrastructure (Doesn’t sound exciting, I know but it does matter) Two local infrastructure issues have combined to make it very difficult for some businesses to carry out their day-to-day activities: Sandbanks Ferry In July the Bramble Bush Bay that crosses the mouth of Poole Harbour was taken out of service after its drive shaft broke. Work on the ferry, which links Swanage and Poole, is expected to last until the end of October. This means that instead of the 4 minute harbour crossing visitors, residents, and businesses face a 25-mile (40km) diversion. Residents and businesses, including Dorset Chamber, have complained about the prolonged loss of service and Studland Parish Council has said the ferry operator should be stripped of its licence to operate the service. This latest breakdown comes after the ferry was suspended for nearly 3 months last winter due to annual maintenance and then a hydraulic issue. Also, the ferry only ran on 2 days between 29 October and 28 January. It’s worth saying that according to the Parish Council the ferry licence does not specify any performance standards. Fairacres Group, which runs the ferry, said it had been “struggling” to hire a stand-in vessel. In December 2018 the Fairacres Group applied to increase the ferry tolls but the Secretary of State for Transport refused the application. Twin Sails Bridge In August BCP Council announced that Poole's Twin Sails bridge would be closed until "around midautumn" after it developed a technical fault. The bridge linking Poole and Hamworthy has been operating on only one of its two lifting rams since January after developing a fault with the other one. The remaining ram is now out of action and repairs cannot be completed until the autumn. Previously, an issue with an electronic sensor closed the bridge for a week in December, and prior

to that it shut for a month due to a grating noise. BCP Council has said a new pin was due to be fitted in the autumn to the first faulty ram and that new parts had been ordered for the other ram. Meanwhile, the bridge has been left open so that marine traffic, including RNLI vessels and Sunseeker boats, can pass through the channel. And here is another local infrastructure issue to watch out for too, if you use the A31.

A31 Overnight Road Closures A long stretch of the A31 dual carriageway will be closed overnight (between 9pm and 6am) from next month because contractors will be carrying out a range of works to the road. The work is set to begin on Monday 7 October and will continue for about 7 weeks. The closures are as follows: •

Overnight closure of the westbound carriageway of the A31 between the M27 Junction 2 (for Salisbury and Fawley) and Picket Post

Overnight closure of the eastbound carriageway of the A31 between the Ashley Heath roundabout and the M27 Junction 1 (for Cadnam)

Overnight closure of all side roads at the junctions of those stretches

Also, there will also be a 50mph speed limit in place on: •

The westbound carriageway of the A31 between a point 100m east of the entry sliproad at M27 Junction 1 and a point 200m east of the exit sliproad at Picket Post

The eastbound carriageway of the A31 between a point 2,000m east of the entry sliproad at Picket Post and a point 100m east of the entry sliproad at M27 Junction 1

All sliproads leading to and from those stretches

These measures will be put in place while contractors undertake installation of new emergency crossing points, carriageway works, highways maintenance works, and all other associated works. Traffic will be diverted using the A36 and the A338.

(Sources: BBC, Bournemouth Echo and Highways England)

Well, I think that’s more than enough for this edition. I wonder what I will be writing about next time! Ian Cambrook Pidela Consulting Ltd 35


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DORSET BUSINESS FOCUS / NEWS

Dorset Local Enterprise Partnership (LEP) is providing funding to three new local projects The funds are being provided through the government’s Local Growth Fund which has aimed to bring together local, national and private sector funding to unlock key housing and employment sites, create more highly skilled jobs, and support economic growth. Lorna Carver, Dorset LEP Director, says: “I am excited to announce these three new projects which will increase our productivity and create future opportunities for Dorset businesses.” Up to £1 million will be allocated to BCP Council to fund the ‘5G Digital Testbed’ project. The venture aims to implement a world first in 5G

mobile deployment in a ‘real world’ environment. The economic benefit of developing and actioning a 5G/ Smart Place programme across Dorset is significant. Investors have forecast that between £50-100 million of technology investment could be deployed across Dorset in the next three years. Stewarts Garden Centre, Wimborne, will be awarded £297,000 to start work on an agri-tech plant production and educational facility. The ‘Stewarts Agri-Tech Glasshouse’ project will provide the garden centre in Broomhill with a growing facility which has varied heating zones, low carbon technology and a base for

horticultural education. It will enable the nursery to deliver growth, both in terms of productivity and employees, be competitive in the market and provide knowledge exchange with a variety of stakeholders such as Kingston Maurward College. Finally, receiving £250,000, Weymouth College will build and launch ‘The Centre of Excellence for Motor Vehicle Technology’. This is a transformational project aimed at future-proofing Weymouth College’s

advanced Motor Vehicle workshop space and develop hybrid and fully electric vehicle facilities. Jim Stewart, Dorset LEP Chair, concludes “The launch of these new projects show that Dorset LEP is ambitious and forward thinking. 5G, agriculture and automotive technology are exciting sectors which have the potential to improve Dorset’s economy and skills.” Contact the lep at www.dorsetlep.co.uk

TDSi promotes British exporting excellence

P

oole-based integrated security manufacturer TDSi is proudly supporting the UK Department for International Trade’s ‘Great’ initiative as an Export Champion, encouraging British businesses to think globally when it comes to tapping potentially lucrative markets. TDSi’s Managing Director, John Davies, who has personally been appointed as a South West Export Champion, commented, “TDSi has been actively exporting our products since 1984 and currently they make up 40% of our sales. Whatever the outcome of the Brexit negotiations with the EU there are huge opportunities in selling revered UK products and services around the globe, and we are keen to encourage and inspire other British businesses to embrace all available markets.” The ‘Great’ scheme strives to encourage customers from around the world to engage with and buy from UK producers and expert service providers, whilst offering advice and support (including legal, financial and networking assistance) for UK businesses looking to embrace these potential markets and customers. As an Export Champion, TDSi is offering advice and experience to support other businesses looking to expand their export reach. John continued, “In the past France and the EU have been our biggest export market, but Southeast Asia and the Middle East are due to eclipse their position this year. China is also a very important market for TDSi because despite being one of the great ‘workshops of the world’, savvy security more news online - www.dorsetchamber.co.uk/news

buyers there know British manufacturers like ourselves have a well-deserved reputation for offering innovation, quality and excellent value for money.” Exporting shapes TDSi as a business, as John explained, “It keeps us on our toes to deal with the competition and ensures we listen effectively to new customers and markets, adapting our products and services to maintain and establish relevance in each territory.” It also offers fresh opportunities aside from those in the domestic market, as John added, “Despite being an SME manufacturer/exporter, we can take on the big boys, competitors considerably larger than we are, and beat them. We offer specialised, top-quality security solutions and are highly responsive with great service delivery – which is why we are winning in these overseas markets.” TDSi has capitalised on these advantages on many impressive projects, including China Petroleum’s HQ in Beijing (where it beat a $20bn competitor); Shanghai Metro and other Metro systems in China; along with telecom and electricity companies in Thailand, Brunei and Malaysia. John concluded, “We are keen to share this experience and knowledge through schemes such as ‘Great’, helping other UK companies to embrace a diverse selection of potential markets and to help ensure the UK remains a powerful force in international trade and exports.” To learn more about TDSi’s products and services please visit www.tdsi.co.uk or telephone +44 (0)1202 723535. 39


DORSET BUSINESS FOCUS / DORSET GATEWAY

Dorset businesses continue to benefit from £450,000 skills training fund Small and medium sized enterprises in Dorset, are urged to take advantage of a £450,000 skills training fund to upskill their workforce.

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he training is delivered as part of the Skills Support for the Workforce (SSW) programme, which Serco is managing across Dorset. Serco works in partnership with the Dorset Local Enterprise Partnership (LEP) to provide bespoke skills development that focuses on upskilling employees in key priority sectors as identified in the LEP’s strategic economic plan. What does this mean for your business? Through SSW, eligible businesses can benefit from funded training, tailored to their specific needs. Training is flexible and businesses can select full qualifications or mix and match individual units that are directly relevant to their work. Previous SSW programme participants have benefited from increased employee confidence, motivation and productivity and improved employee loyalty and retention.

Business participants will each benefit from a bespoke Training Needs Analysis that identifies requirements for upskilling or skills gaps in their workforce. Training for participant businesses could cover subjects such as; IT and digital skills, leadership and management or more vocationally relevant courses. Skills Support for Redundancy – Are you facing tough decisions? The SSW programme in Dorset also offers support and training for individuals at risk of redundancy or those who have been made redundant within the last three months. Individuals facing redundancy will be provided with access to funded skills training, retraining and careers guidance to assist with their re-employment. The programme also supports employers to ensure their employees get the skills support they need.

Get involved – Find out more The SSW programme is cofinanced by the European Social Fund and the Education and Skills Funding Agency and Serco has partnered with expert training organisations, who know the local business landscape, to offer both accredited qualifications and bespoke training courses, aiming to enhance employees’ skills and increase the competitiveness of the businesses.

Website: www.serco-ssw.com | skillssupport@serco.com | @Serco_SSW Delivered by:

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Co-financed by:

October 2019 | Dorset Business Focus

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DORSET BUSINESS FOCUS / NEWS

Who owns your brand? When John thinks of Cadbury, he thinks of entire slabs of chocolate consumed while watching Netflix. There’s red wine involved. It’s a happy feeling. When Jane thinks of Cadbury, she gets kinda annoyed, remembering the hypocrisy of their equality campaign while paying zero tax in the UK. Money she felt would go a hell of a lot further to eradicate discrimination than a novelty chocolate slab. (She’ll still eat one though if you’re offering.) It was only late in our agency journey, after years of relationships with brand managers and countless conversations around market share, USP’s and brand personality, (insert your chosen terminology if it makes you feel more comfortable) that we started to realise how little control a brand manager has on the brand itself. Or at least, how fragile that control is. Our brands (and yours) exists ‘out there’, in the wild. A nebulous, fickle, grey cloud of opinion and preconceived notion. This, dear brand manager, is your challenge should you accept it. Once we acknowledge that the brand is not owned by the founders, or the company, or god-forbid, the marketing team, but is instead owned by the public; once we let go of the notion that we can tell consumers what and who the brand is and what it should mean to them, only then can we start to look at positioning and pull the trigger on tactics, knowing the brand manager’s role is closer to that of a PR spin doctor. Too cynical? Maybe. But let’s consider this: Brand is that unfathomable collection of thoughts inside your consumer’s mind when your brand name is mentioned. It’s only really

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a series of associations that either reduces your brand’s product to less than a commodity, or more than a commodity. It’s in that difference, in that series of flashed memories, that brand equity lies. So our task is to try and influence those associations. Influence, not control, because control is impossible. (If only!)  Once public perception of a branded product starts to slide into negative brand equity, we can see how difficult it is to control the narrative.  Like turning a slow tanker around, the force (read: money) required to get back to positive brand equity is enormous and much more expensive than just keeping happy thoughts about your brand where they are.  This money, sorry… force, will be spent on increasing awareness of the brand in the first instance, and brilliant creative in the second. The creative needs to tell a new story, one that is believable and one that will stick among the jumble of images and words in the consumer’s brain, hopefully drowning out previous negative stories.  We can therefore at best, hope to only influence the narrative for the better. This is, of course, true for us as creative agencies too. How do we compare to the generic equivalent of ourselves? Are we adding anything at all that gives us our brand equity? How are we aiding marketeers in shaping their brands' perception? What are people out there saying about us?  So here we are, spin doctors.  Despite the negative connotations of the term, we’re

not proposing brand managers ‘bend’ the truth around our products and brands to tell a fictitious story. Merely pointing out that our campaigns and activations pull only faintly at strings that in turn create thoughts and memories inside John and Jane’s brain about our brand. All the while, your competition is doing the same, fighting for space in John and Jane’s mind and fighting for the positive ascendancy against yours. Still picking on John and Jane… they’ve become disillusioned with our campaigns and our slogans and our ‘purpose’ and our meerkats and our ‘we’re-a-bankbut-also-your-friend’ stories. The solution? Let your brand be what it is, nothing more and nothing less, and tell that story. Amplify it. Spin doctor the hell out of it if you must, while knowing you can’t entirely control the Chinese whispers.  If the story isn’t that compelling, find a new story, but one that happens to be true because nothing will aggravate John and Jane more than a made-up story about stuff they buy. Your brand equity will slide into a bucket and it will cost you more money in the long run.  So, a brand manager’s role is to influence John and Jane’s association of their brand and if all goes well, for those two chocolate lovers to agree on what those associations are. It’s that easy, and it’s that hard. Anton Vann Director, Creative Coup www.creativecoup.co.uk

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Dorset Chamber International Trade Training Date

Event

Time

Venue

Price (+VAT)

Sponsor

Workshop for online export documents

09.00am - 11.00am

Dorset Chamber of Commerce & Industry

Members £37.50, Non-Members £50.00

Dorset Chamber dorsetchamber.co.uk

24

Export Documentation

09:30am - 16:30pm

Dorset Chamber of Commerce & Industry

Members £281.25, Non-Members £375.00

Dorset Chamber dorsetchamber.co.uk

24

Working with International Agents & Distributors

09:30am - 12:30pm

Dorset Chamber of Commerce & Industry

Members £138.75, Non-Members £185.00

Dorset Chamber dorsetchamber.co.uk

29

Brexit Forum: Latest updates on EU trade

09:00am - 11:00am

Basepoint, Christchurch

Members FREE, Non-Members £25.00

Dorset Chamber dorsetchamber.co.uk

5

How to Complete Customs Declarations

09:30am - 16:30pm

Dorset Chamber of Commerce & Industry

Members £280.00, Non-Members £350.00

Dorset Chamber dorsetchamber.co.uk

7

Brexit Forum: Latest updates on EU trade

09:00am - 12:00am

Basepoint, Christchurch

Members FREE, Non-Members £25.00

Dorset Chamber dorsetchamber.co.uk

Export Masterclass

09:30am - 16:30pm

Basepoint, Christchurch

Members £487.50, Non-Members £650.00

Dorset Chamber dorsetchamber.co.uk

13

Classifications and Tariffs

09:30am - 16:30pm

Dorset Chamber of Commerce & Industry

Members £281.25, Non-Members £375.00

Dorset Chamber dorsetchamber.co.uk

14

Preference and Non-Preferential Origin

09:30am - 16:30pm

Dorset Chamber of Commerce & Industry

Members £281.25, Non-Members £375.00

Dorset Chamber dorsetchamber.co.uk

20

Workshop for online export documents

09:00am – 11:00am

Dorset Chamber of Commerce & Industry

Members £37.50, Non-Members £50.00

Dorset Chamber dorsetchamber.co.uk

Oct

8

Nov

12 & 13

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October 2019 | Dorset Business Focus

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DORSET BUSINESS FOCUS / NEWS

Launch of the Evolve Business Festival Evolve, the exclusive membership community for entrepreneurs and business leaders, are launching their Business Festival, which will take place from 9th-16th October 2019 in locations across Bournemouth and Poole. As part of Bournemouth’s BOMO Festival, the Evolve Business Festival features a fantastic line-up of inspirational and motivational events, from keynote speakers and networking breakfasts to charity dinners and development days. Many of the events will be hosted in the Old School House – Evolve’s new headquarters and event space in the heart of Ashley Cross, Poole. Kicking off the festival is the Entrepreneurial and Founders Evening, with keynote speaker Tom Mercer, who will tell of his success with his multi-million pound business, MOMA. There will also be an exclusive dinner with AFC Bournemouth Manager, Eddie Howe, who will share his extraordinary entrepreneurial journey. Rupert Holloway, Founder of Dorset’s first gin distillery, will also be opening his doors for an exclusive 2-hour tour

of Conker HQ, giving guests a rare insight into the process, a guided tasting, and a cocktail to finish. Warren Munson, Founder of Evolve, said, “The Evolve Business Festival is a unique opportunity for you to enjoy informative talks and personal development days all within close proximity of each other. It’s also a fantastic environment to meet and interact with fellow entrepreneurs and get inspired by the common goal of making you and your business better than ever before.” Evolve launched on the 22nd March 2019 at the Entrepreneurs’ Lunch at the Chewton Glen, Hampshire. Designed to bring likeminded, innovative individuals together in an environment of shared learning and progression, Evolve is an exclusive membership community for entrepreneurs and business leaders, offering a unique eco-system of inspirational events, insights and coaching and development programmes. To view the list of events and book tickets, visit www.evolvemembers.com

Innovative Bournemouth hotel has recycling ‘in the bag’ Bournemouth’s Marsham Court Hotel has increased its monthly recycling by three tonnes on last year, thanks to the introduction of a simple jute bag.

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he family-run hotel in Russell Cotes Road installed a reusable recycling bag in all of its 95 guest rooms in June after observing a growing number of guests dropping their recycling into collection bins in reception. Marsham Court MD Rosie Radwell said: “As a business we have been working hard to get the amount of waste we send to landfill to a minimum and our guests have shown us that they are also keen to do their bit. “When we introduced recycling bins in our reception area last year we found people were actively bringing their recycling to us. So we added additional recycling bins to all floors. “We have now taken this to another level by producing a jute recycling sack for each room which enables us to collect cardboard, paper and plastic on a daily basis. more news online - www.dorsetchamber.co.uk/news

“We recycled 86.08 per cent (nine tonnes) of our waste in July 2019, compared to 73 per cent (six tonnes) in the same period last year and we hope this figure will continue to grow.” The average UK hotel guest generates about 1kg (2lb) of waste per night, more than half of it in paper, plastic and cardboard. Marsham Court guests simply hang their recycling bags on their doors each morning for collection. They are also provided with the hotel’s recycling statistics by Bournemouth-based Waste Management Facilities, in a monthly e-shot. Environmentally damaging soap waste is also being expunged by the Marsham Court thanks to a partnership with ethical brand CLARITY & Co. As an alternative to miniature plastic bottles the hotel provides refillable dispensers of CLARITY & Co’s Juniper & Seaweed shampoo & bodywash,

which is produced by blind and disadvantaged workers, in all its guest bedrooms. CLARITY & Co’s unwrapped naked soap bars have also recently been introduced, along with stickers explaining how the enterprise is tackling disability under-employment in the UK. Rosie continued: “Tiny shampoo bottles might seem luxurious, but according to cleanconscience.org.uk, a shocking 200 million soap and shower gel miniatures are dumped from UK hotels into landfill each year. “All our guests are offered the chance to use the CLARITY products in return for a £1 charge on their bill, which is reinvested straight back into the charity. “The Marsham Court is incredibly proud to be the first three-star hotel in the country to use these Clarity & Co products and we hope other hospitality providers will now follow suit.” www.marshamcourthotel.co.uk 43


DORSET BUSINESS FOCUS / NEWS

Steele Raymond advises launch of Nathan’s Famous

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eading south coast commercial property solicitors Steele Raymond LLP have advised RBA Restaurants UK Limited on the launch of well-known American fast-food chain, Nathan's Famous in Bournemouth. The restaurant, based on Old Christchurch Road, is one of only two Nathan’s Famous UK sites, with an outlet also located in Southampton. Nathan’s Famous is a worldwide company founded in 1916 in Brooklyn, New York, with over 300 franchised units globally. RBA Restaurants UK Limited Director Reza Aghajanzadeh said: “Nathan’s Famous has a long and proud heritage dated back over 100 years and we’re delighted to be bringing a piece of New York to Bournemouth. We have some big and exciting ambitions for the business, and we’re looking forward to a successful future.”

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Commercial property solicitor Rosanna Parker led on the property aspects of the transaction including the lease of the 320 square feet unit, licence for alterations and occupational licence. Partner and company and commercial solicitor Nick Davies led on the commercial aspects of the franchise agreement. Rosanna said: “We are delighted to have acted for our client in connection with the commercial property legal aspects of the opening of the new Nathan’s Famous restaurant in Bournemouth. This opening closely follows us assisting our client with the opening of the Nathan’s Famous Southampton restaurant. We very much look forward to continuing to work closely with Reza and Brad in relation to the further expansion of the Nathan’s Famous brand across the south coast.” Speaking on his experience

October 2019 | Dorset Business Focus

working with Steele Raymond, Reza said: “The commercial and property teams at Steele Raymond were always there when I needed them. Launching a restaurant brings together so many variables and complexities, but having a legal team that could help manage those complexities made the

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whole process run as smoothly as possible.” If you would like further advice with commercial property, commercial contracts or to discuss the legal options for your business, please contact Rosanna Parker or Nick Davies on 01202 294 566.

@DorsetChamber


Bournemouth rugby club new season proud sponsor TWK Scaffolding are thrilled to announce for the 4th consecutive season, we are once again partnering with Bournemouth Rugby as an official club sponsor for their first and youth team as they start their National 2 South campaign in the 2019/2020 season. TWK Scaffolding provide their clients with scaffolding and encapsulating services that can be applied to a wide range of different sectors. From the industrial field to the heritage sector, both commercial and private clients. Our experienced team will provide unique scaffolding services that include the erection and dismantling of the structures, and wrapping to prevent environmental damage, and reduces the chance of any injuries. Managing Director Tomasz Karbowiak added “Bournemouth Rugby Club is one big community that has grown into more of a family, it gets everyone together of all ages and backgrounds to support as one. Everyone that supports Bournemouth Rugby Club whether it’s as a sponsor, member or player, they are all there to try and help make a difference” Bournemouth Rugby CEO, James Croker added “we are delighted to welcome TWK Scaffolding back as an official club sponsor, during the past few seasons we have developed a great relationship with the team at TWK and their support again is invaluable, particularly as we reached promotion last season” For more information: www.twkgroup.co.uk or telephone 01202 537305

Get your marketing proposition right Okay first things first, we see a lot of different businesses in a year at Fireworx. Some big global corporates, some small start-ups and some SME’s. Each one has a different creative, marketing or digital need. We’ve had clients who needed help in creating a new global web-platform to help investors find some of the world’s most awesome opportunities, helped the NHS recruit more nurses, and created a new look visual identify for a solicitors. And of course, given its 2019, digital plays a huge part in almost all customer communications one way or another. It simply can’t be avoided, be it; Website Development, UX, Google analytics insight, Social Media Management, Content, PPC, SEO and don’t get me started on Chat Bots, or Voice Search! Here’s the thing though, these are part of the core services we provide here. Let’s call it a toolkit we deploy to help clients communicate to customers. But that’s all they are… tools. They’re not the starting point for us, or even the end of the journey. For us more fundamentally it all has to start with a client’s proposition, because whatever we deliver no matter how good it is, how good the process is, or how slick the digital experience, it will not deliver the results they want if the proposition isn’t right. Why? Well, it’s what we call the ‘nuts and bolts’ sell. It pretty much applies to most clients we see, but to expand the analogy a little this is how it typically goes; Client: “Hi, we sell nuts and bolts and need a… <marketing or digital tool>” Fireworx: “Great. Tell me a little more about your nuts and bolts. Who’s the customer that might buy these? Where are they based? What does the market look like already? How do your competitors sell theirs? And what, if anything, makes yours any better? This leads us to a well-worn question, but one that the deluge of new age, futurist, digital agencies get wrong more often than not. What is the ‘value proposition?’. more news online - www.dorsetchamber.co.uk/news

Now at this point the conversation typically leads to a number of features or perceived benefits which in fact have no real end benefit to the customer they are looking to serve. “We sell nuts and bolts in an easy to hold plastic bag” You get the gist… So what do we mean by the ‘value proposition’? Well, the dictionary definition is as follows: A business or marketing statement that summarises why a consumer should buy a product or use a service. This statement should convince a potential consumer that one particular product or service will add more value or better solve a problem than other similar offerings. And it’s not just some dictionary definition for a marketing term that holds no real traction in the world. As a well-known British billionaire said, “No matter what industry you are in you should be able to boil down what you deliver into a value proposition ordinary people can understand and respond to.” Despite this, it may not come as a surprise to you that most businesses don’t have a value proposition, or to know that many brands do okay without one either. This is what we call the, ‘attention grabber’. You just throw enough creative and money at it and hope that it works. You’ll have likely seen these in the form of advertising campaigns for comparison sites such as Go Compare, Money Supermarket and Compare the Market. How do they add value or better solve a problem? Simply put, they don’t. They rely on advertisers to create a personality that attracts and reminds people, but there is no real substance behind the ‘value they offer that’s better’. At Fireworx we specialise in helping brands define their ‘value proposition’ FIRST, before time is spent creating the digital tools to communicate with their customers. We focus on disrupting established or stale markets by creating ‘value’ for a brand which will complement the award-winning creative and digital services we also provide. It’s not easy and it can be challenging, but that’s why clients challenge us.

So, before you brief your next marketing project here are our tips to consider and clarify your value proposition: •

Spend time defining your customer and their habits – profiling has never been more important

Focus on one of four core needs and position yourself around one of them: value, quality, need or aspiration.

Think about how you articulate your proposition currently… It should be the same for a potential new client, to friends and to colleagues.

Does it tell someone, what you do, how you do it and how you do it better?

Remember, it’s not about being perceived as different, it’s about being better in some way!

If you’d like to see the power of delivering a digital solution that is backed by a meaningful proposition, then maybe it’s time to #challengeFWX. To find out how we do things better and to discover more about the value we can provide contact Fireworx call: 01202 559559 or go online: www.fwx.co.uk

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DORSET BUSINESS FOCUS / NEWS

Solicitor swims English Channel for charity

Actisense named regional Small Business of the Year at British Chamber Awards Actisense, the marine and agritech electronics company based in Poole, UK, has been awarded the British Chamber award for Small Business of the Year – sponsored by Facebook – for the south west region. Actisense was the only company from Dorset to feature on the list of regional winners and will now represent the county at the national awards finals. Regional winners all go on to be finalists in nine different categories at the Chamber Business Awards Gala Dinner on Thursday 28 November 2019, taking place at Tobacco Dock in London. Phil Whitehurst, CEO of Actisense, commented on the win: “It was a wonderful surprise to receive a call from Ian Girling (Chief Executive of Dorset Chamber of Commerce) who let us know this great news! We’re proud to be a Dorset-based business and we look forward to flying the Dorset flag at the national award finals.” Recognising and rewarding excellence in British business, the Chamber Business Awards is one of the UK’s most contested and prestigious business award programmes. Each year, from Aberdeen to Cornwall, organisations of all sizes and sectors compete for the coveted titles and the national recognition they bring. Francis Martin, President of the British Chambers of Commerce (BCC) said: “The Chamber Business Awards are a great opportunity to celebrate the best of British business. Across the country, there are firms of all sizes and sectors thriving and showing their innovation and adaptability, even in the midst of turbulent times. “Our businesses communities continue to generate prosperity and opportunity so it’s only right that we support and shout about the fantastic things they are doing. “Each year the calibre of applicants impresses our judges, and this pool of entrants was no different. All our finalists should be proud of their success in reaching this stage and we wish them the very best of luck.” For more information about the British Chambers Awards visit: https://www.britishchambers.org. uk/events/chamber-awards For more information on Actisense, visit: www. actisense.com 46

October 2019 | Dorset Business Focus

Family law specialist, Andrew Mercer, has made a splash on the south coast - with a special fundraising attempt for charity, Aspire. Andrew, from Trethowans, joined a relay team to swim the English Channel. “Aspire does vital work supporting those who have had the misfortune to suffer a spinal cord injury,” said Andrew. “The charity enables people to get in with their home and work lives - as well as be able to enjoy recreation and sport. “Along with the rest of the relay team, I was determined to raise as much money as possible, in aid of this very worthy cause. Training was full on - in both sea and lake. We endured a real mixture of conditions - from 22 degree luxury at Ellingham Lake to the near on impossible swell and rollers at Sandbanks. “As a team we completed a very hard training programme, and the only thing that could possibly have stopped us was the weather. Luckily, the elements were relatively kind to us, and we came through. “I’d like to say a massive thank you to all who have already sponsored us. It really is much appreciated. This was an incredible challenge for all concerned, and we’re thrilled to have reached the French coast fully intact. Sadly, those who suffer spinal cord

injuries are not so lucky. Anyone who would still like to donate can do so by visiting our JustGiving page.” Aspire is national charity that provides practical help to people who have been paralysed by spinal cord injury. Such injuries can happen to anyone at any time - and nobody is prepared for how it will change their life. Aspire exists because there is currently no cure. Andrew’s challenge is part of the Aspire Channel Swim 2019. A challenge requiring participants to raise money by swimming the 22 mile distance between Britain and France. To find out more about Trethowans visit www.trethowans.com

Aardman Appointed as LoveLove Films Distributor LoveLove Films are thrilled to announce that we have partnered with legendary animation studio Aardman, creators of Wallace & Gromit and Shaun the Sheep, on our pre-school show, Pop Paper City. Aardman’s International Sales and Acquisitions arm will be the distributor for the show, which has been in development at LoveLove Films. Pop Paper City is a 52 x 7’ 3D preschool craft adventure series aimed at children aged 4-6 which focuses on a group of unique friends who live in the capital of a stunning and endlessly peculiar paper world. Each 7 minute episode sees the characters in Pop Paper City find a new way to have fun together by creating new parts of their already impressive world. To encourage the children watching at home to create their own crafts, the character ‘Grown Up’ plays an integral part in Pop Paper City. ‘Grown Up’ takes the form of a real hand, reaching into the screen to interact with the 3D world, helping the characters to get crafty, encouraging ‘doing as well as viewing’. As ‘Grown Up’ helps the characters, they narrate to the viewers what they will need to do in order to get crafty and create similar objects easily. Georgina Hurcombe, MD and Producer of LoveLove Films says: “We are absolutely thrilled to have Aardman on-board as a distribution partner for Pop Paper City. We share a similar ethos, with a passion of encouraging children to use their hands and get artistic, something that Pop Paper City advocates strongly. With Aardman’s incredible team handling /company/dorset-chamber/

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Pop Paper City’s distribution, we’re excited to be one step closer to bringing the series’ delightful characters, vibrant world and exciting craft adventures to children across the globe.” Robin Gladman, Senior Distribution and Acquisitions Manager at Aardman comments: “The LoveLove team have done a great job developing something fresh and exciting for the preschool space. Pop Paper City is a beautifully designed show, full of charm, comedy and creative inspiration, all values we share at Aardman… We think kids are going to love it.” LoveLove Films also produce a range of corporate videos and animation, graphics, TV adverts and explainer videos. For more information contact: Georgina Hurcombe at LoveLove Films on 01202 537858 www.lovelovefilms.com

@DorsetChamber


Un-bee-lievable donation for DWT campaign Hall & Woodhouse, the leading independent family-owned Dorset brewer, has raised more than £3,000 for Dorset Wildlife Trust’s ‘Get Dorset Buzzing’ campaign. From May to July, Hall & Woodhouse donated 5p from every pint sold of its seasonal Badger Cask Beer, Brewer’s Bee, to the local campaign raising awareness about the declining number of pollinators in the county. Brewer’s Bee is a classic golden tawny brew containing real honey which comes through in the floral aroma. The popular seasonal ale has been available for guests to enjoy in Hall & Woodhouse’s pubs throughout the south this summer. It raised more than £3,000 for Dorset Wildlife Trust. Sally Cooper, Corporate Development Officer of Dorset Wildlife Trust, said: “We are delighted to receive the donation and would like to thank Hall & Woodhouse for supporting our campaign. A special thanks also to everyone in the community who bought a pint of Brewer’s Bee this summer, which has helped raise money for Dorset Wildlife Trust. “We truly appreciate the support and enthusiasm the team at Badger has shown us and we very much look forward to continuing our partnership throughout the rest of the year. Fundraising

more news online - www.dorsetchamber.co.uk/news

initiatives such as this mean we can continue to protect Dorset’s wildlife and keep Dorset buzzing.” To coincide with the Brewer’s Bee fundraising, team members from the brewery have also given up their time to volunteer on practical conservation tasks, with more planned for later in the year. Rachel Burleigh, Assistant Brand Manager for Badger Beer, added: “We are so grateful for Dorset’s communities that have helped raise a tremendous amount of money for Dorset Wildlife Trust, while enjoying our light and refreshing beer this summer. We are proud to have been part of the

Trust’s biggest campaign to date that will protect our county’s wildlife and nature reserves for many generations to come.” Hall & Woodhouse has raised more than £800,000 for charity over the past seven years through its different initiatives. The company is committed to supporting the local communities across the south of England and is continually looking for new ways to give back. Please visit www.hall-woodhouse.co.uk for more information.

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DORSET BUSINESS FOCUS / NEWS

A mountain to climb Dorset Chamber member Joel Nurser challenges himself to raise £1 per metre climbed all the way to Everest base camp. Raising funds for Poole branch of Marie Curie charity in memory of his mum. Now that’s a tall feat. “How did I get here?” is exactly what Joel Nurser from Lytchett Matravers, will be ruminating when the world’s most legendary mountain stares down at him in November 2019. Until then, Joel is facing the tall feat of getting mentally and physically fit and raising a mountain of money too – his personal challenge is to raise £1 per metre climbed. By definition, ‘a tall feat’ is an extraordinary act or achievement, displaying boldness, skill; a noteworthy accomplishment of great courage, skill, or imagination. Joel Nurser, Operations Director at Poole based Composite Profiles UK, has set himself the very tall feat of climbing the 5,380 metres to Everest Base Camp, whilst also attempting to summit neighbouring peak, Kala Patthar, sitting 263m higher at 5,643m. His inspiration, his Mum Sue Nurser, who sadly passed away from Pancreatic Cancer aged just 59yrs old. Poignantly, Sue served her local community first in a building society and latterly for many years as receptionist at Longfleet House Doctors Surgery. Her parting advice, “LIVE

YOUR LIFE! do not be afraid to do the things you wish you could do, life is too short.” Joel will start his epic challenge on 3rd November 2019 when he flies into Tenzing–Hillary Lukla Airport in Nepal, notorious for being one of the world’s most dangerous airports due to its 9000ft altitude and seriously short runway just 527m. Lukla Airport was built in 1964 under the supervision of Edmund Hillary who bought the land from local Sherpas. When attempting to make the 20mins transfer to Lukla Airport, it’s not uncommon for planes to be grounded at Manthali Airport after passengers have boarded due to sudden weather changes in Lukla just a few miles away. Joel’s not phased though, “In all honesty, none of the dangerous things I have read about my trip really phase me. If I crash and die, well it’s out of my control so there’s nothing I can do about it. That’s really how I look at it. Maybe that’s my Mum’s inner voice telling me to live my life to the full. If we didn’t do things for the fear of it, we would live much more boring lives. I am looking forward to the views!” In 2016, Joel raised £5,180 for Poole branch of Marie Curie charity by climbing Mount Kilimanjaro with Action Challenge. Joel aims to add a further £5,380 - the height in metres of Everest Base Camp

- to raise a total of £10,560. Follow Joel’s journey from Poole to Kathmandu in a week-by-week Q&A www.compositeuk.com/ everest You never know, it might stir something in you to go find your own adventure. In memory of so many of our loved ones, remember to live your life to the full. Marie Curie provide local care and support for people living with a terminal illness. Help Joel raise the equivalent of £1 per metre. After all, what else can you buy for the same price as a piece of cloth, pint of milk or loaf of bread – life enhancing cancer care. It’s got to be worth a click. www.justgiving.com/fundraising/joel-nurser1

New £10,000 partnership will super-charge safety education

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orset skills for life charity SafeWise is delighted to welcome Scottish and Southern Electricity Network (SSEN) as a new £10,000 Silver sponsor. The partnership sees SSEN join forces with SafeWise - which has learning villages in Bournemouth and Weymouth - to raise awareness of child safety issues around electricity substations, associated power lines and roadworks. Using Be the Difference days, which enables SSEN staff to take time away from their day jobs to volunteer with local charities and good causes, SSEN colleagues installed a decommissioned electricity substation and overhead power lines at SafeWise Weymouth

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in time for the centre's Junior Safety Inspector family tours at the end of August. Roadwork scenarios at both SafeWise learning villages are also set to follow. SafeWise Chief Executive Rob Hattersley said: “We’re excited to welcome SSEN as a new silver SafeWise partner and would like to thank them for their support, which will help SafeWise charity continue its essential skills for life education. "The new substation and power lines at SafeWise Weymouth is a fantastic new safety scenario for visitors to experience and learn from.” SSEN experts will also help SafeWise develop content for new programmes for older people, home leavers, school children, families and other visitors. The new partnership also aims to increase awareness of additional SSEN community services including a Priority Services Register, free-call 105 emergency number and Power Track app that keeps customers fully up-to-date during power cuts while enabling them to report issues. Stakeholder Engagement Manager for SSEN, Alison Dean said: “Through our sponsorship and newly installed Weymouth scenario, SSEN is delighted to be able to extend this partnership with SafeWise, which helps us to show a younger audience

October 2019 | Dorset Business Focus

the potential dangers that power supplies can bring when not used responsibly or with proper care.   “Being able to use Be the Difference days to build the overhead power lines and substation from decommissioned equipment means that we can bring safety scenarios to life that might otherwise be difficult to envisage. Now, visitors to SafeWise can easily visualise what can happen when people fail to act safely.  “This newly installed display builds a greater understanding for younger visitors, and while they’re learning how to stay safe we’re able to speak to their parents or carers about how we can help with the additional free services we provide to help people of all ages feel less vulnerable during a power cut.”

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SSEN distribution and transmission networks carry electricity to over 3.8 million homes and businesses across the north of the Central Belt of Scotland and also Central Southern England - for more information visit www.ssen.co.uk/ WhoWeAre/

@DorsetChamber


DRIVEN Steve Bulley Head of Business Engagement at Dorset Chamber and car fanatic

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n the age of the SUV many believe the Estate car is a thing of the past. Toyota are trying to convince you otherwise with the new Corolla Touring Sports Self Charging Hybrid Auto. The car I tested is fitted with a 1.8-litre hybrid engine offering a relatively modest 120bhp that should deliver 70+ MPG in mixed driving the manufactures say. A 2.0 engine is also available if you are looking for a more spirited drive. For company drivers the all-important figure of 75g C02 per km makes this an excellent option for any driver looking to save on tax and employers who want to cut their fuel bills. If you have not enjoyed a Self-Charging Hybrid before, you simply treat it like a regular petrol car and it’ll top up its battery automatically when it has energy to spare. It then decides when to use the electric motor improving economy or increasing performance. The result is economy that rivals diesel cars of old and a feeling that you are helping the environment. it’s the first time I have driven an estate, or tourer as they call the Corolla for many years. The car felt light and nimble and I achieved 61 MPG in mixed

more news online - www.dorsetchamber.co.uk/news

Toyota Corolla Touring Sports Self Charging Hybrid Auto

driving. Inside it’s typical Toyota, you are not short of electronic assistance including Intelligent Park Assist which is excellent. The build quality is very good with soft plastics and the interior is very well laid out. When it comes to the load area the seats can be folded fully flat which is a real benefit. Total load space is 1606 litres and although the tourers sloping rear opening restricts access for large items, the space will be sufficient for most users. When it comes to looks, it’s rather forgettable, but that’s not the point. Toyota has clearly gone for practicality over style which is understandable with a car like this. I’m personally not a fan of the CVT auto as the car revs loudly when you put your foot down accelerating. Toyota Hybrids are not new and have been chosen by over 12 million drivers around the world so, if you need a smooth car that is economical, has good load capacity and will be reliable you could do worse than the Toyota Corolla Touring Sports Self Charging Hybrid Auto. For more information and a test drive contact David Banks at Hendy Group on 07917 685924

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DORSET BUSINESS FOCUS / NEWS

MC Plan are fully insured! “DESPITE recent concerns and rumours across the insurance and construction markets, professional indemnity insurance is still being provided,” says Mark Cook from MC Plan and Site Services.

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he last 12 months have seen a significant deterioration of the UK professional indemnity (PI) insurance market with a large number of insurers withdrawing and others seeking to reduce the amount of business they write with the knock-on effect seeing premiums increasing, significantly for some professions – including Approved Inspectors - and policy coverage being reduced. So what has been the cause of such a rapid and significant change? “One factor commonly held as a major reason is the Grenfell tragedy of 2017 as both this and the costs in making mid and high-rise buildings around the UK less vulnerable to fire will cost the insurance industry significant sums. However, the reality is that this is only a small part of the equation” says Gary Boome, Director of BM Property Insurance. “Lloyds of London undertook a review of the insurance market in 2018 and this showed PI insurance generally to be the second worst performing area; added to Grenfell, a number of extremely large global PI losses and natural catastrophes detrimentally affecting underlying reinsurance markets, most insurers were left with an ultimatum to either develop a business plan that would return their PI business to profitability or they would no longer be allowed to provide PI. This led to a number of insurers withdrawing immediately, with those left having to continue with a very different strategy of sustainable pricing and disciplined underwriting” he added. So what does this now mean for professional firms who need PI to trade? There have already been - and will be more - firms who are forced to close or lose contracts because they cannot secure the right PI cover or any at all.

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October 2019 | Dorset Business Focus

In the AI arena, only three insurers are approved by the Government: • NHBC – who only underwrite NHBC instructions, so this cover is not available to other AIs. • Which leaves only; • Howdens, who earlier this year confirmed their underwriter was pulling out of the market, leaving them unable to offer these policies anymore. • Griffiths and Armour are now the ONLY insurers, but RSA told them in the spring that they would not be taking on any new risk, ie. any clients coming across from Howdens. They won’t insure anything more onerous than the ACAI standard form of appointment, nor will they cover anything with cladding over 18 metres high as this is considered too high risk. Firms have been advised to start their renewal process earlier than ever and be prepared to provide greater detail about their business and how they manage and mitigate risk. The more proactively they can do this, the more favourably they will be perceived by PI insurers. Mark Cook, MD of MC Plan said: “Mindful of the problems other firms were facing, MC Plan and Site Services started our renewal process four months before renewal. Other firms have not been so successful and the LABC have been waiting in the wings for this to happen by circling like vultures, waiting to swoop in the event the AI doesn’t receive insurance, or the premium is too high for them. The Local Authority will then demand the work back from the AIs, saying they can’t then continue with the work as they’re uninsured, which is crazy as the LABC are also uninsured. “Over the past few months, with the scaremongering that’s been going on, we have had

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to answer numerous questions from our insurers when looking to renew” Mark said. “Questions that would not have been asked normally - which I can only attribute to the rumours and untruths that are being circulated in our industry. We have had confirmation recently from a building control surveyor employed by the LABC that they have been instructed to use the insurance situation associated with AIs as a marketing ploy to win work back’. “In truth, as an independent AI company we have far more hoops to jump through than LABC; we are audited by the CICAIR (Construction Industry Council Approved Inspector Register) on a regular basis to ensure that we stay compliant with the Approved Inspectors regulations unlike the LABC building control departments. In terms of knowledge, experience and training are concerned, I have not only received - but also have delivered far more training to my own staff since leaving the LABC than during the 15 years that I was working for them. All my assistants are either on, or have been on HNC Construction Management courses, or studied NVQ level 6 courses in Construction Management. “MC Plan and Site Services have to be fully insured to practise the building control service, as opposed to the LABC who don’t carry any insurance and therefore are not culpable for negligence, I find it difficult to understand why anyone would want to engage with an organisation that provides no protection to either the developer or the householder when, on the odd occasion, things may go wrong. “It’s been a challenging time for us in the office, with all the extra work created to get our insurance cover passed, but we are delighted with the outcome and are truly grateful to our insurers for having as much confidence is us as we do! Now, let’s get on with the business in hand…..” Mark added. MC Plan & Site Services Ltd is a fully insured, award winning Independent Corporate Approved Inspector, licensed and regulated by the Construction Industry Council (“CIC”) to carry out building control throughout England and Wales.

For more information visit www.mcplanandsiteservices.co.uk or telephone 01202 744966.

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@DorsetChamber


DORSET BUSINESS FOCUS / NEWS

Four ways to improve website page speed from Creditplus Having a fast website is crucial to business. Not only do seconds count when converting visitors to customers, but your position on Google is influenced by how quickly parts of the page load. A recent study found even a one-second delay in loading a page could result in a 7% decrease in conversion. So, if page speed is so important, how do you know if your website is good or what you need to improve? Google, in an effort to speed up the web and improve customer experience, offers a simple tool called PageSpeed Insights. After running the test, Google will suggest areas of improvement – from image compression to minimising code – and present a score out of 100 for both desktop and mobile versions. Since 2018, Google only uses mobile speed to decide on rankings, however, traffic may still visit your website from desktop so it’s worth designing for both devices. In Creditplus’ pursuit to provide the best experience to car buyers, the FrontEnd Developers have shortlisted the four most effective ways to increase page speed. Compression Compression has the potential to have the largest impact on page speed, as on average images make up a total of 65% of a websites weight. When a visitor loads your website, files and images are delivered by the server – meaning they should be as small as possible. Luckily, there are multiple ways to compress an image. Firstly, choose the best file format for the image. Typically, PNG works well for graphics, whilst JPEG is better for photographs. Secondly, make use of loseless and lossy compression. • Loseless compression allows original data to be perfectly recreated in a more compressed version. So, this will not affect the quality of an image, but will reduce its size • Lossy compression will compress a file while losing some quality or information. This usually aims to take advantage of information we can’t see. For example, JPEG compresses sections of an image which are slightly different colours by making them all the same colour and therefore only storing that single value. When done to the extreme this is clearly visible, but on a small scale this is difficult to see and dramatically reduces the size of an image more news online - www.dorsetchamber.co.uk/news

Code such as JavaScript and CSS can be minified, where all unnecessary whitespace is removed, which can reduce the file size. In addition, HTTP and text files can be compressed with GZIP. GZIP Normally a browser requests a file, and when the server receives the request it sends the file back. GZIP compresses the file before the server sends it, much like sending a zip file by email. GZIP can be used to compress almost all files, although it works best on HTML and CSS files due to the large amounts of whitespace and repetitive text. Render Blocking Files like JavaScript and CSS can delay the content on page from loading – also known as the ‘first paint’. PageSpeed Insights looks at two versions of ‘first paint’. • First Contentful Paint: Marks the time when the first text or image is loaded. The first bit of content, meaning the first indication that the page is actually loading anything. • When a page loads, we want to display the first text or image of a page as soon as possible. However, when a page loads it will firstly download any ‘critical’ stylesheets or JavaScript files which prevents the first object of the page being painted. • What we can do is ‘defer’ stylesheets and JavaScript. This means telling the browser to deal with these files last. Allowing some content to be painted earlier, or prior to loading these sheets. • This may not be completely styled if we defer stylesheets, but this is fine, we are only looking for the first bit of content, it does not have to be fully styled. • First Meaningful Paint: Measures when the primary content of a page is visible. • This measures the amount of time it takes for the first ‘page’ of content above the fold to load. We can decrease the amount of time it takes for the first set of content to load by delivering important styling or JavaScript inline. This allows the page to render this first, before other stylesheets or script. HTTP Requests The number of requests a website needs to make when loading a page will have an effect on the loading speed. Every individual stylesheet and JavaScript file will require another request, each one increasing the load time. • The simplest way to tackle this by having all core styles in one file, and all core JavaScript in one file. This allows the browser to make one request for CSS and one request for JavaScript. After optimising your web pages using these four steps, the speed of your website should increase dramatically, which could result in improved conversion or visitors spending more time on your website. Ultimately, these speed increases will be recognised by Google and, among other factors, increase your position on search results. Creditplus based in Poole has over 14 years’ experience in vehicle finance, with a strong focus on ethical lending. For more information click www.creditplus.co.uk 51


DORSET BUSINESS FOCUS / NEWS

Embrace the change send your work force home says Glyn Hardy from Hardy Recruitment Not long ago, working remotely every once in a while, was a nice job perk. If the weather was bad or an employee had a personal engagement, a reasonable manager would allow them to handle their duties at home.

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ut times have changed and we’re now in the midst of a whole new “remote work” era. With technological advancements, it’s now easier than ever for employees to be productive anywhere they can get a solid internet connection. Instead of getting an office and filling the desks with local workers, more and more companies are hiring employees from around the globe and allowing them to work where they want. When you think about it, a typical office is full of distractions. There’s so much energy that it’s often difficult to focus on the task at hand. But when someone works at home, they can get comfortable and zero-in on what they need to get done. As with any major change, remote working has its detractors. Plenty of people claim a centralized workplace is needed to ensure collaboration and maximum production. Despite the resistance, hiring remote workers is going to become far more common. According to Upwork’s Future Workforce Report, 38 percent of hiring managers predict their staff will be predominately remote in the next decade. Additionally, the World Economic Forum referred to remote work as, “one of the biggest drivers of transformation of business models.” Embracing new ideas can be tough, especially one as drastic as letting employees work from home every day. In this article, we’ll explore the advantages of hiring a remote staff. Reduced overhead staffing costs With the death of the Zero hour contracts, (as of March 2019) employers find themselves no longer able to hold on to that pool of good staff for the seasonal or occasional sudden uptrend in business, requiring extra hands on deck yet step them down when not required. Pension contributions need to be payed, holiday & sick pay, plus a consistent rate of hours/salary regardless of your current business situation. Therefore, any situation that can swing it financially back in your favour should be welcome. HardyRecruitment suggests considering temp or remote temp staff to negate all these issues in one easy move. Reduced office costs It has always been pricey to have an office in major business hubs, so why not forgo the expense altogether and evolve into a remote company? Your employees will also benefit since they won’t 52

October 2019 | Dorset Business Focus

have to pay exorbitant rent to live in a city, plus travel expense getting to and from work coupled together with sitting in rush hour traffic at both ends of the day. You’re not just handing back more money to your employees; you’re giving them something far more valuable... time with their families, time for their hobbies & passions. You’re providing employment and quality of life balance. A limitless talent pool Certain industries are concentrated to a handful of cities because they go where the talent lives. The tech industry is a prime example of this. Even though Silicon Valley is synonymous with high labour and office costs, tech start-ups have to consider setting up shop there to meet their hiring needs. Going remote gives organisations access to an entire world of possible employees, increasing the likelihood of making an excellent hire. Instead of settling on a candidate who simply meets the job requirements, you can find someone who shares your company’s values and will go above and beyond if hired. A geographically distributed workforce also leads to employee diversity. Many organizations struggle with diversity, but it comes naturally for remote teams. And having a group of employees who come from varying backgrounds results in truly great ideas. Increased productivity Remote work naysayers claim employees can slack off in the privacy of their own homes. However, a recent study by HardyRecruitment (Remote office staff specialists) shows employees who work remotely 60 to 80 percent of the time strongly agree they make more progress in their workday away from the workplace. When you think about it, a typical office is full of distractions. There’s so much energy that it’s often difficult to focus on the task at hand. But when someone works at home, they can get comfortable and zero-in on what they need to get done. Remote policies that go as far as to allow employees to work on their own schedules also promote productivity. Some people prefer to get after it in the morning and others find their motivation at night. Simply having the option to take a break in the middle of the day lets an employee step away to recharge, instead of struggling to push through a 9-to-5 workday. /company/dorset-chamber/

Increased employee happiness and retention It should come as no surprise that people love working remotely. And happy employees stay at their jobs for a long time. Here are a few of the many perks remote working offers: • Go wherever you want – Imagine being able to move anywhere in the world and having a job when you got there. • More time with the people who matter – Working remotely allows parents to spend more time with their kids and people to move closer to their family and friends. • Improved quality of life – Being able to choose where you live is a key to happiness. City life is stressful for some and they would prefer to live by the beach or in the middle of nowhere. But others enjoy all the activity an urban area offers. • Save time and money – Commuting isn’t just costly. It also sucks time and energy out of people before they even get to the office. But when you work at home, you can start as soon as you wake up. Remote working not only removes many of the burdens that come with a traditional profession. It also shows the organization values its people and trusts them to do great work wherever they happen to be located. How to evolve into a remote company It really is easier today than it ever has been. With the growing rate of demand, companies are popping up at a steady rate to meet the requirements for supplying remote staff. Getting a seasoned specialist on board like HardyRecruitment to deliver expert advice and service will leave you wondering why you haven’t done it sooner. Allowing you to run your business without unnecessary issues to worry about like; staff pensions/holidays/sickness/office squabbles/ bad apples & difficult personalities.

No one can predict the future, but many people believe remote workforces are an inevitability. Your organization can experience these advantages and more if it embraces the change sooner than later. www.hardyrecruitment.com or 01202 232 520

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@DorsetChamber


BOURNEMOUTH AIR SHOW AT HALLMARK EAST CLIFF Heather Chandler of YMCA and Sheena Dayman of YMCA

Friday 30th August 2019 Adam Covell of ECA and Julia Cohen of Weymouth College

Lewis Green of Enhanced and Alex Redman of Lester Brunt Wealth Management

Mark Wingate of Westover Group Ltd and David Banks of Westover Group Ltd

Su Turner of Ouch Training Team and Emily Turgoose of Life Matters

Rob Sowden of Business Cash Enabler and Paulina Jastrzebska of Frettens LLP

Robert Crothers of HQ SW MCI , Vicki Hailes of Dorset Chamber and Duncan Attwell of HQ SW MCI

Sarah Nineham of Frettens LLP and Emily Turgoose of Life Matters

BUSINESS BREAKFAST AT THE CLIFF

Wednesday 4th September 2019 SPONSORED BY:

more news online - www.dorsetchamber.co.uk/news

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PREMIER NETWORKING LUNCH AT CHEWTON GLEN HOTEL & SPA Wednesday 11th September 2019 SPONSORED BY:

Ian Girling of Dorset Chamber, Ryan Jupp and Matthew Hines of A-One Insurance Group

Jen Lyddiatt of Peter Harding Wealth Management, Cindy Slade of A-One Insurance Group and Caroline Hearne of TWK Scaffolding Group

Jake Moore and Vikki Southern of ESET UK

James Akin-Smith of Business Coaching Dorset Ltd, Helen Stacey of Aspire Jobs Ltd and Chris Kane of Greendale Construction Ltd

Jon Baker of Bournemouth 7s, Luke Crutcher of Living Home Technology and Su Turner of Ouch Training Team

Dorset Chamber Events and Training Diary Date

Event

Time

Venue

Price (+VAT)

Networking Lunch

12.00pm - 14.30pm

Christchurch Harbour Hotel & Spa

Member £26.00, Non-member £36.00

12

Business Breakfast

8.00am - 10.00am

NEO Restaurant

Member £16.00, Non-member £26.00

19

Meet the Chamber

16.00pm – 18.00pm

AFC Bournemouth

FREE

Sponsor

Oct

24

Beyond This -

Motivational Speaker

Nov

28

Dorset Business Awards

18.30pm-23.30pm

Bournemouth International Centre

LiveWell Dorset AFC Bournemouth

Single Ticket Price: Member £90.00, Non-member £100.00 Table of 10 Price: Member £850.00, Non-member £950.00

For all event sponsorship opportunities, please contact Vicki Hailes on 01202 714802.

Members Training Academy Date

Event

Time

Venue

GDPR BOOTCAMP Mark Gracey 07833 297193

9.00am

The Factory

Price (+VAT)

Nov

27 54

October 2019 | Dorset Business Focus

/company/dorset-chamber/

£595.00 /dorsetchamber

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more news online - www.dorsetchamber.co.uk/news

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DORSET BUSINESS FOCUS / BUSINESS DIRECTORY

Accountants & Tax Advisors

Aviation

Albert Goodman, Weymouth 01305 722458 www.albertgoodman.co.uk Certius Professional Services Limited, Poole 08006 890794 www.certius.co.uk Filer Knapper LLP, Christchurch 01202 483341 www.filerknapper.co.uk Frost and Company, Dorchester 01202 840225 www.frostandcompany.co.uk Grant Sellers Chartered Accountants, Verwood 01202 824500 www.grantsellers.co.uk Hill Osborne, Poole 01202 678555 www.hillosborne.com Hixsons Business Enablers, Bournemouth 01202 520010 www.hixsons.co.uk Inspire Professional Services Limited, Poole 01202 717867 www.inspireaccountants.co.uk Mazars LLP, Poole 01202 680777 www.mazars.co.uk Morris Lane, Poole 01202 715950 www.morrislane.co.uk PKF Francis Clark, Poole 01202 663600 www.francisclark.co.uk Saffery Champness LLP, Bournemouth 01202 204742 www.saffery.com Schofields Chartered Accountants, Bournemouth 01202 555785 www.schofieldsonline.co.uk SJT Accounts Ltd, Bournemouth 07855 295280 www.sjtaccountsltd.com Smith and Williamson Southampton, Southampton 02380 827600 www.smithandwilliamson.com Tragor Ltd, Poole 01202 680914 www.tragor.co.uk Ward Goodman Chartered Accountants, Wimborne 01202 875900 www.wardgoodman.co.uk

Bournemouth Airport, Christchurch 01202 364114 www.bournemouthairport.com Cobham plc, Wimborne 01202 882020 www.cobham.com DAeCO, Poole 01202 880302 www.daeco.co.uk FGP Systems ltd, Weymouth 01305 773638 www.fgpltd.co.uk Think Research, Poole 01202 765654 www.think.aero

Architects ECA, Poole 01202 675152 www.eca-p.com Lionel Gregory Architects Ltd, Poole 01202 723157 www.lionelgregoryarchitects.co.uk QP Architecture, Christchurch 01202 484642 www.qparchitecture.com Western Design Architects, Blandford Forum 01258 830675 www.westerndesignarchitects.com

Artist Anne Evans - Artist, Bournemouth 07748 656093 www.annevans.co.uk

Audio Visual Equipment Quad Vision Ltd, Wimborne 01202 862325 www.quadvision.co.uk

Autoclave Pressure Vessels ASC Process Systems Limited, Poole 07919 276205 www.aschome.com

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Bournemouth Property Association, Christchurch 01202 786151 www.bpa-online.co.uk Poole Business Improvement District (BID), Poole 01202 308800 www.poolebid.com Wimborne BID, Wimborne Minster 01202 888992 www.wimborne.info

Aspirin Business Solutions, Broadstone 01202 801187 www.aspirinbusiness.com Bidbetter Ltd, Poole 07944 847014/01202 237506 www.bid-better.co.uk Brian G Ford FCA, Ringwood 01425 472749, Business Coaching Dorset Ltd, Poole 07973 137470 www.jamesakinsmith.co.uk Business Doctors, Bournemouth 07469 937793 www.businessdoctors.co.uk/david-jeans Carlton Academy, Bournemouth 01202 028014 www.carlton.academy DELTA Group, Broadstone 01202 690348 www.deltagroup.co.uk Dorset Business Mentoring, Poole 01202 607530 www.dormen.org.uk Dorset Growth Hub, Poole 07834 734410 www.dorsetgrowthhub.co.uk EYECONART, Wimborne 01202 981293 www.eyeconart.co.uk G W A, Ringwood 01425 489533, HANTEC SYSTEMS LIMITED, Eastleigh 023 8166 1995 www.hantec.co.uk Helen Gormley Wellbeing, Poole 07912 652240 www.helengormley.co.uk Here to There - Business Coaching & Marketing Consultants, Wimborne 07786 918192/ 07989 41705 www.heretothere.me.uk J R L Coaching and Consulting, Bournemouth 07795 202982 www.jrlcoaching.co.uk KIMCO, Wimborne 01202 888549 www.kimcoafrica.com/en/ Leaf Consulting, Wimborne 07960 653525 www.leafconsult.co.uk Mmm Thoughtful Business, Dorchester 07879 400072 www.mmmthoughtfulbusiness.com Pidela Consulting Ltd, Dorchester 07866 360334 www.pidela.co.uk Quay Development Coaching, Poole 01202 690415 www.quaydevelopmentcoaching.com Raymond-Dance Business Solutions Limited, Bournemouth 07506 872231 www.raymond-dance.co.uk Sheridan Lake Associates, Christchurch 07831 310613 www.coachingmentoring.co.uk The Arts Development Company, Dorchester 01305 224901 www.theartsdevelopmentcompany.org.uk The Change Agent Ltd, Bournemouth 07990 514537 www.thechangeagent.me Transitions Life Coaching, Ringwood 01425 472354 www.transitionslifecoaching.co.uk Wessex Ventures Limited, Ferndown 07768 703809 www.wessexventures.com

Business Coaching/ Consultancy

Business Recovery & Insolvency

Action Coach - Simon Rigby, Tarrant Monkton 07590 673704 www.Actioncoach.co.uk/SimonRigby Amanda J Green Ltd, Christchurch 07976 613553 www.ajgleadership.com

Leonard Curtis Business Solutions Group, Southampton 02382 022900 www.lcbsg.co.uk TRI Group, Bournemouth 01202 983358/07947 276222 www.trigroup.org

Banking HSBC, Southampton 07920 081917 www.banking.hsbc.co.uk J.P.Morgan, Bournemouth 01202 342000 www.jpmorgan.com Santander Corporate Banking, Bournemouth 05511 440251 www.santandercb.co.uk

Bars & Restaurants Brewhouse & Kitchen Micro Brewery and Pub, Bournemouth 01202 055209 www.brewhouseandkitchen.com Mai Tai, Poole 01202 733881 www.maitaicocktailbar.com Rick Stein, Poole 01202 283000 www.rickstein.com The Cliff, Poole 01202 492921 www.thecliffcanfordcliffs.co.uk Westbeach, Bournemouth 01202 587785 www.west-beach.co.uk

Bathroom Design & Instalation Ocean Bathrooms, Bridport 01308 800511 www.oceanbathrooms.com

Bookkeeping and Payroll CrystalPoint Accountancy Ltd, Poole 01202 878688 www.crystalpointaccountancy.com Milburn Finance, Bournemouth 01202 535399 www.milburnfinance.com Ookkee, Poole 01202 283214 www.ookkee.co.uk

Branding & Design Creative Coup, Bournemouth 02088 193553 www.creativecoup.co.uk

Business Associations

October 2019 | Dorset Business Focus

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/dorsetchamber

Business Support Delivery Partners YTKO, Bournemouth 07557 379609 www.getsetforgrowth.com/east-dorset

Business Support Services BNI Dorset Ltd, Totton 07887 553242 www.bnidorset.co.uk Bournemouth Coastal Business Improvement District, Boscombe 07968 578074 www.coastalbid.co.uk Business Consultant CEO, Wimborne 07810 884203, CSW Group Ltd, Plymouth 08009 755111 www.cswgroup.co.uk/skills-support Dorset Business Angels, Bournemouth 01202 706975 www.dorsetbusinessangels.co.uk Evolve, Poole 07737 325514, evolvemembers.com Flavourfy Digital, Lytchett Matravers 07833 297193 www.flavourfydigital.co.uk Flexible Project Management, Broadstone 07710 454065 www.flexiblepm.co.uk Gradient (Europe) Ltd, Bournemouth 07595 264368 www.gradient.uk.com IMSM - ISO Specialists, Wareham 07823 332895 www.imsm.com Kirks Insolvency, Poole 01202 606400 www.kirks.co.uk Law Point, Bournemouth 01202 729444 www.law-point.co.uk Security and Fraud Experts (SAFE), Sherborne 01305 361199 www.securityandfraudexperts.org.uk The Passionate PA (UK) Ltd, Poole 01202 802863 www.thepassionatepa.co.uk

Car Parking Britannia Parking Group LTD, Poole 01202 555888 www.britpark.com

Care Bluebird Care Bournemouth & Poole, Bournemouth 01202 283777 www.bluebirdcare.co.uk/bournemouth Coltoncare - Bourne View Nursing & Residential Care Home, Poole 01202 460900 www.coltoncare.co.uk Good Oaks Franchising Ltd, Poole 01202 757787 www.goodoakshomecare.co.uk

Catering & Catering Equipment Beales Gourmet Ltd , Poole 01202 700992 www.bealesgourmet.com/www.the-italianvilla.co.uk Comax Ltd, Ringwood 01202 684111 www.comaxuk.com Guarantee Laundries Ltd, Stalbridge 01935 812118 www.guarantee-laundries.co.uk Hospitality Hire Ltd, Poole 01202 612336, Molecular Magic Creative Catering, Bournemouth 07845 646204 www.molecularmagic.co Signature Catering, Ringwood 01425 477665 www.signaturecateringco.co.uk

@DorsetChamber


DORSET BUSINESS FOCUS / BUSINESS DIRECTORY

Chamber of Commerce Dorchester Chamber for Business, Dorchester 01305 360293 www.dorchesterchamber.co.uk Dorset Chamber of Commerce and Industry, Poole 01202 714800 www.dcci.co.uk Ferndown Chamber of Commerce, Ferndown 01202 912182 www.ferndownchamber.org.uk Shaftesbury & District Chamber of Commerce (SDCC), Shaftesbury 01747 850059/01747 853957 www.shaftesburychamber.co.uk Sherborne Chamber of Trade & Commerce, Sherborne 07594-805013 www.sherbornechamber.co.uk Somerset Chamber of Commerce & Industry, Taunton 01823 444924 www.somerset-chamber.co.uk Swanage & District Chamber of Trade, Swanage 07966 462974 www.swanagechamberoftrade.co.uk Weymouth & Portland Chamber of Commerce, Weymouth 01305 774629 www.wpchamber.co.uk

Charity Ansbury, Poole 01202 677557 www.ansbury.co.uk Autism Wessex, Christchurch 01202 483360 www.autismwessex.org.uk BCHA, Bournemouth 01202 410500 www.bcha.org.uk Bournemouth Hospital Charity, Bournemouth 01202 704060 www.bournemouthhospitalcharity.org Care South, Poole 01202 712400 www.care-south.co.uk Citizens Advice Bournemouth Christchurch and Poole, Bournemouth 01202 290967 www.citizensadvice.org.uk Diverse Abilities, Poole 01202 718266 www.diverseabilitiesplus.org.uk Dorset Blind Association, Poole 01202 712864 www.dorsetblind.org.uk Dorset Community Foundation, Poole 01202 670815 www.dorsetcommunityfoundation.org Dorset Mental Health Forum, Dorchester 01305 257172 www.dorsetmentalhealthforum.org.uk Dorset Mind, Bournemouth 01202 315329 www.dorsetmind.uk Dorset Reclaim, Bournemouth 01202 773384 www.dorsetreclaim.org.uk Dorset Wildlife Trust, Dorchester 01305 217987 www.dorsetwildlifetrust.org.uk Education Development Trust, Fareham 01329 559170 www.educationdevelopmenttrust.com Faithworks Wessex, Bournemouth 01202 429037 www.faithworkswessex.org.uk Help and Care, Bournemouth 03001 113303 www.helpandcare.org.uk Home-Start North Dorset, Sturminster Newton 01258 473038 www.home-start-northdorset.co.uk

Hope HTS, Bournemouth 01202 312231 www.hopehts.com Juliaâ&#x20AC;&#x2122;s House, Poole 01202 644220 www.juliashouse.org Lighthouse Poole, Poole 01202 781 320 www.lighthousepoole.co.uk Margaret Green Animal Rescue, Wareham 01929 477070 www.margaretgreenanimalrescue.org.uk Marie Curie, Bristol 01179 420429 www.mariecurie.org.uk Pavilion Dance South West, Bournemouth 01202 203637 www.pdsw.org.uk Pivotal Housing Association, Bournemouth 01202 306070 www.pivotalhomesgroup.com Poole CVS, Poole 01202 682046 www.poolecvs.org.uk Poole Hospital Charity, Poole 01202 448449 www.poolehospitalcharity.co.uk Prama Foundation, Poole 01202 207300 www.pramafoundation.org.uk Rotary Wessex, Wimborne 01202 882277 www.rotary.org SafeWise, Bournemouth 01202 591330 www.safewise.org Sexual Trauma and Recovery Services (STARS), POOLE 01202 308840 www.starsdorset.org Talbot Village Trust, Poole 01202 338551 www.talbotvillagetrust.org The Dorset Childrens Foundation, Bournemouth 01202 390011 www.thedcf.org The Fletcher Foundation, Ferndown 01202 873271 www.thefletcherfoundation.org.uk The Grove Hotel Bournemouth, Bournemouth 01202 552233 www.thegrovebournemouth.co.uk Wessex Heartbeat, Southampton 02380 706095 www.heartbeat.co.uk Wessex Reserves Forces & Cadets Association, Taunton 01823 250110 www.wessex-rfca.org.uk WISE Ability Services Ltd, Bournemouth 07712 393719 www.wiseability.co.uk YMCA Bournemouth, Bournemouth 01202 290451 www.ymcabournemouth.org.uk Youth Cancer Trust, Bournemouth 01202 763591 www.youthcancertrust.org

Cleaning Services AMS Cleaning Ltd, Broadstone 01202 600611 www.amsclean.co.uk Domestic Angels, Bournemouth 01202 267350 www.domestic-angels.com Dorset Commercial Cleaning, Poole 01202 986700 www.dorsetcommercialcleaning.com

Construction & Surveyors Acheson Construction Ltd, Dorchester 01305 267938 www.achesonconstruction.com Align Property Consultants Limited, Poole 01202 695777 www.align.co.uk

more news online - www.dorsetchamber.co.uk/news

Building Options Ltd, Bournemouth 01202 798428 www.buildingoptions.co.uk Colmar Construction Construction (Poole) Ltd, Bournemouth 01202 611211 www.colmarpoole.com Composite Profiles UK Limited, Poole 01202 659237 www.compositeuk.com Cowling and West, Wimborne 01202 558262 www.cowlingandwest.co.uk ELM Planning Services, BOURNEMOUTH 07450 265805 www.elm-planning.co.uk Godsell Arnold Partnership Ltd, Broadstone 01202 600900 www.gapltd.eu.com Graham Garner & Partners Ltd, Broadstone 01202 697341 www.ggpl.co.uk Greendale Construction Ltd, Poole 01202 764551 www.greendaleconstruction.com Harry J Palmer Holdings Ltd, Wimborne 01202 842224 www.harryjpalmer.co.uk Mata Construction, Ferndown 01202 403133 www.mata-construction.co.uk MC Plan and Site Services Ltd, Poole 01202 744966 www.mcplanandsiteservices.co.uk MEH Construction Management Ltd, Poole 01202 766732 www.meh-construction.co.uk Morgan Sindall, Poole 07970 400508 www.morgansindall.com PDL BOURNEMOUTH LTD, Bournemouth 01202 554450 www.pdlbournemouth.co.uk Savills, Wimborne 01202 856800 www.savills.co.uk Sherborne Holdings Ltd, Bournemouth 01202 303585 www.sydenhams.co.uk Siteright Construction Supplies Ltd, Sturminster Marshall 01258 858028 www.siteright.net Spetisbury Construction Ltd, Wimborne 01202 856685 www.spetisburyconstruction.co.uk T A Colbourne Projects Ltd, Poole 01202 716516 www.tacolbourne.co.uk

Construction Design & Build All Build Developments, Ferndown 01202 070560 www.allbuilddevelopments.co.uk TWK Scaffolding Group, Ferndown 01202 537305 www.twkgroup.co.uk

Consultancy - Compliance Risk Advisory Space Time Ltd, Christchurch 07780 877167,

Corporate Gifts & Clothing 4Couture.com, Ferndown 08452 260880 www.4couture.com Wessex Trophies Limited, Broadstone 01202 650444 www.wessextrophies.co.uk

Couriers & Freight Forwarding AOG Worldwide Ltd, Christchurch 01202 375702 www.aogworldwide.co.uk

E-Tel Express (UK), Ferndown 01202 874156 www.e-telexpress.com InXpress, Ferndown 01202 877659 www.inxpress.com Kuehne & Nagel Ltd, Uxbridge 01159 438000 www.home.kuehne-nagel.com Schenker Ltd, Poole 01202 862150 www.schenker.com

Cyber Security ESET UK, Bournemouth 01202 405405 www.eset.co.uk

Day Nurseries Tops Day Nurseries, Bournemouth 01202 551553 www.topsdaynurseries.co.uk

Defence ATLAS ELEKTRONIK UK LTD, Dorchester 01305 212400 www.atlas-elektronik.com

Digital Agencies Onefeed - Google Shopping Experts, Bournemouth 01202 914393 www.onefeed.co.uk

Display & Storage Suppliers Shopfitting Warehouse, Wimborne 01258 859900 www.shopfittingwarehouse.co.uk

Distribution Clarendon Specialty Fasteners, Swindon 01793 439166 www.clarendonsf.com De Monchy Aromatics Ltd, Poole 01202 620888, Fireboy Xintex UK Operations Ltd., Poole 08453 899462 www.fireboy-xintex.com Kong Company Ltd, Salisbury 01722 783211 www.kongcompany.com Riverside Aromatics Ltd, Poole 01202 679532 www.riversideaeromatics.com

Education Arts University Bournemouth, Poole 01202 533011 www.aub.ac.uk Aurora Boveridge College, Wimborne 01725 551247 www.the-aurora-group.com/ boveridgecollege Bluestone College, Ferndown 01202 618355 www.bluestone.ac.uk Bournemouth and Poole College , Poole 01202 205831 www.thecollege.co.uk Bournemouth University, Poole 01202 961961 www.bournemouth.ac.uk/business-services Bright Scholar (BCS) Management Limited, Bournemouth 01202 423266 / 436578 www.bournemouthcollegiateschool.co.uk Hooke Court Limited, Beaminster 01308 862260 www.hookecourt.co.uk Kingston Maurward Enterprises Ltd (KME), Dorchester 01305 215000 www.kmc.ac.uk PETA Limited, Portsmouth 02392 538700 www.peta.co.uk Skills & Learning - Adult Community Education., Poole 01202 262316 www.skillsandlearningbdp.co.uk Solent University, Southampton 02382 013291 www.solent.ac.uk

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DORSET BUSINESS FOCUS / BUSINESS DIRECTORY SWRAC, Wimborne 07841 784000 www.swrac.ac.uk The Bournemouth English Book Centre, Poole 01202 712908 www.bebc.co.uk Young Enterprise, Oxford 07918 564958 www.young-enterprise.org.uk

Electrical Services Drewlec Electrical Services, Bournemouth 01202 575757 www.drewittgroup.co.uk Purewell Electrical, Bournemouth 01202 484411 www.purewell.co.uk

Energy Efficiency Services Thermal & Acoustic Solutions, Christchurch 01202 487463 www.thermalacoustics.co.uk Utility Point Energy & Telecoms, Poole 03455 577878/03455 570055 www.utilitypoint.co.uk

Engineering A & M Defence & Marine Services Ltd, Wimborne 01202 828700 www.amdefencemarine.co.uk Aeronautical & General Instruments Ltd, Poole 01202 689022 www.agiltd.co.uk Aish Technologies, Poole 01202 307082 www.aishtechnologies.com Aviation & Defence Spares, Poole 01202 768667 www.aviationdefence.co.uk Avonwood Developments Ltd, Wimborne 01202 868000 www.avonwood.co.uk Chemring Technology Solutions Ltd, Poole 01202 628155 www.chemring.co.uk DB Engineering (Dorset) Limited, Poole 01202 678497, Downhole Tools International Ltd, Poole 01202 690001 www.dti.uk.com G K D Technik Ltd, Wimborne 01202 861961 www.gkdtechnik.com iec Ltd, Poole 01202 339559 www.iecltd.co.uk IS-Rayfast Ltd, Swindon 01793 439136 www.is-rayfast.com Lab21 Healthcare Ltd, Bridport 01308 421829 www.lab21.com Littlemore Scientific Engineering, Gillingham 01747 835550 www.elsec.co.uk Modulift UK Ltd, Poole 01202 621511 www.modulift.co.uk Moore International, Poole 01202 623393 www.mooreinternational.co.uk Reidsteel, Christchurch 07774 239820 www.reidsteel.com SAFI LTD, Poole 01202 624618 www.safi-limited.com Smiths Metal Centres Ltd, Verwood 01202 893755 www.smithmetal.com Spherea Test & Services Limited, Christchurch 01202 872800 www.spherea.com Tides Marine International Ltd, Poole 01202 656773 www.tidesmarine.co.uk

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Tods Defence Ltd, Portland 01305 820345 www.tods.co.uk Ultra Electronics ENERGY, Wimborne 01202 850450 www.ultra-ncs.com West Pharmaservices Ltd, Wimborne 01202 870890 www.westpharmaservices.co.uk

Event Management & Equipment BH Live, Bournemouth 01202 055555 www.bhlive.org.uk Bournemouth Sevens Ltd, Poole 01202 545630 www.diamondsportinggroup.com Brighter Productions Ltd, Wimborne 01202 737848 www.brighter-productions.com Innovative Hire Ltd, Poole 01202 941068 www.innovativehire.co.uk Marquee Elegance, Shillingstone 01202 746340/07971 781848 www.marqueeelegance.com Sandpolo Ltd, Aldeburgh 07796 693796 www.sandpolo.com Seventa Events, Poole 01202 237433 www.seventa.co.uk UKSV, Ringwood 01425 480444 www.uksv.co.uk

Facilities Management Candour, Bournemouth 07766 397605/03330 115111 www.candourbusinessconsultancy.co.uk

Financial Services Apex CB Financial Planning, Poole 01202 622223 www.apexcb.com Archway Financial Solutions LLP, RINGWOOD 01425 600616 www.archwayfs.com Baggette Wealth Management Ltd, Poole 01202 676983 www.baggette.co.uk BKB Accountants, Poole 01202 950527 www.bkbaccountants.co.uk Bloom Finance Group CIC, Bournemouth 01202 914413, Blue Sky Financial Planning Ltd, Poole 01202 756560 www.blueskyfp.co.uk Business Cash Enabler, Bournemouth 07732 627085 www.businesscashenabler.co.uk Clark Financial Services, Christchurch 01202 486888 www.clarkfs.co.uk Continuum (Financial Services) LLP, Bournemouth 07738 206389 www.mycontinuum.co.uk Creditplus, Poole 01202 684898 www.creditplus.co.uk First Capital Finance Ltd, Bournemouth 01202 434000 www.firstcapitalfinance.co.uk GPFM Financial Planners, Poole 07702 215986 www.gpfm.co.uk Homeline Mortgages Ltd, Poole 01202 937444 www.homelinemortgages.co.uk Ideal Financial Solutions, Poole 01202 916488 www.idealfinancialsolutions.co.uk Investec Wealth & Investment Limited, Bournemouth 01202 208100 www.investecdfm.co.uk

October 2019 | Dorset Business Focus

Lester Brunt Wealth Management, Wimborne Minster 01202 695801 www.lesterbrunt.co.uk Lewis & Co (Investments & Pensions) Limited, Poole 01202 718400 www.lewisinvestment.co.uk Life Matters, Poole 01202 025481 www.lifemattersfp.com Moneycorp, Knightsbridge 02078 287000 www.moneycorp.com Mortgage Squared Ltd, Bournemouth 01202 313182 www.mortgagesquared.co.uk Peter Harding Wealth Management, Poole 01202 830730 www.peterhardingwm.co.uk SG Financial Ltd, Poole 07775 710551 Strategic Solutions Chartered Financial Planners, Poole 01202 769890 www.ssfs.co.uk Teachers Building Society, Wimborne 01202 843500 www.teachersbs.co.uk TheNonExec, Ringwood 01202 828266 www.thenonexecutive.com Walker Wealth Management, Blandford Forum 01202 087499 www.leewalkerwm.co.uk WAY Group, Wimborne 01202 890895 www.waygroup.co.uk WHIreland Wealth Management, Poole 01202 974111 www.whirelandwm.com Y-Not Finance, Ferndown 01202 912182 www.y-notfinance.co.uk

Food & Drink ABP Yetminster, Sherborne 01935 872777 www.abpfoodgroup.com BV Dairy, Shaftesbury 01747 851855 www.bvdairy.co.uk Cherry Picked Hampers & Events Bar, Blandford Forum 01305 307107/07773 166661 www.cherrypickedhampers.co.uk Dorset Food & Drink, Dorchester 01305 228217/01305 228239 www.dorsetfoodanddrink.org Furleigh Estate, BRIDPORT 01308 488991 www.furleighestate.co.uk Hall & Woodhouse Ltd, Blandford St Mary 01258 452141 www.hall-woodhouse.co.uk Hincknowle Fruit Farm, Bridport 01308 488765, Organix Brands Ltd, Bournemouth 07458 022789 www.organix.com Table Mates, Bournemouth 01202 434 555 www.bringbacklunch.co.uk The Jordans & Ryvita Company, Dorchester 01305 751000 www.dorsetcereals.co.uk

Funeral Services & Directors F C Douch & Son (Funerals), Wimborne 01202 882936 www.fcdouch.co.uk Nicholas Oâ&#x20AC;&#x2122;Hara Funeral Directors Ltd, Wimborne 01202 882134 oharafunerals.co.uk

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Furniture Custom World Dorset, Ferndown 01202 896816 www.customworldbedrooms.co.uk G P & J Baker Limited, Poole 01202 266999 www.gpjbaker.com

Green Energy Voltalia UK PLC, London W6 07989 494455 www.voltalia.com

Health Bioenergetics Systems Technology Group Ltd, Poole 01202 785888 www.neshealth.com BWT Physio, Poole 01202 749514 www.bwtphysio.co.uk DDC Dolphin Limited, Poole 01202 731555 www.ddcdolphin.co.uk Dorset Heart Clinic, Bournemouth 01202 705454 www.dorsetheartclinic.co.uk Kestrel Medical Ltd, Broadstone 01202 658444 www.vocalzone.com Lewis-Manning Hospice, Poole 01202 708470 www.lewis-manning.co.uk Liberty Private Care, Christchurch 01202 800494 www.libertyprivatecare.co.uk Livewell Dorset, Weymouth 01305 233105 www.livewelldorset.co.uk Nuffield Health Bournemouth Hospital, Bournemouth 01202 702809 www.nuffieldhealth.com

Health & Safety DoorTECH Safety Solutions , Ferndown 08458 385906 www.doortech.co.uk Immerse Medical, Poole 01202 800211 www.immersemedicaltraining.co.uk Wessex Safety Services LLP, Bournemouth 07850 030791 www.wessexsafetyservices.co.uk

Holiday Parks Hoburne Ltd, Christchurch 01425 277661 www.hoburne.com Rockley Park (Bourne Leisure), Poole 01202 680691 www.rockleypark.co.uk West Dorset Leisure Holidays, Bridport 01308 422139 www.wdlh.co.uk

Home Improvements A.W. Boyce Home Improvements, Poole 01202 681564,

Home Technology Living Home Technology , Poole 01202 775133 www.livinghometech.co.uk

Hotels & Conferencing Bournemouth Highcliff Marriott Hotel, Bournemouth 01202 557702 www.bournemouthhighcliffmarriott.co.uk Bournemouth University International College, Bournemouth 01202 068690, Bournemouth West Cliff Hotel, Bournemouth 01202 751000 www.bournemouthwestcliffhotel.co.uk Captains Club Hotel, Christchurch 01202 475111 www.captainsclubhotel.com

@DorsetChamber


DORSET BUSINESS FOCUS / BUSINESS DIRECTORY Chewton Glen, New Milton 01425 275341 www.chewtonglen.com

ViewHR Ltd, Ringwood 01425 205390 www.viewhr.co.uk

Christchurch Harbour Hotel & Spa, Christchurch 01202 483434 www.christchurch-harbour-hotel.co.uk

Import/Export Services

Crown Hotel, Blandford Forum 01258 456626 www.crownhotelblandford.co.uk Hallmark Hotels East Cliff Bournemouth, Bournemouth 03300 283411 www.hallmarkhotels.co.uk Hermitage Hotel and NEO Restaurant, Bournemouth 01202 557363 www.hermitage-hotel.co.uk/www. neorestaurant.co.uk Hotel Du Vin & Bistro Poole, Poole 01202 785570 www.hotelduvin.com Marsham Court Hotel, Bournemouth 01202 552111 www.marshamcourthotel.co.uk Minterne Estate, Dorchester 01300 341370 www.minterne.co.uk New Forest Hotels Plc, Lyndhurst 02380 286 126 www.newforesthotels.co.uk Norfolk Royale Hotel, Bournemouth 01202 551521 www.peelhotels.co.uk Oceana Hotels & Leisure, Bournemouth 01202 298350 www.oceanahotels.co.uk RNLI, Poole 03003 007654 www.rnli.org/college. Royal Bath Hotel, Bournemouth 01202 204917 www.britanniahotels.com Summer Lodge Hotel, Dorchester 01935 482000 www.summerlodgehotel.com The Green House Hotel, Bournemouth 01202 498900 www.thegreenhousehotel.com The Hilton Bournemouth, Bournemouth 01202 804775 www.bournemouthhilton.com The Holiday Inn Bournemouth, Bournemouth 01202 291266 www.holidayinn.com The Kings Harbour Hotel, Christchurch 01202 588933 www.thekings-christchurch.co.uk The Lifecentre, Bournemouth 01202 530265 www.lifecentre.biz The Lulworth Estate, Wareham 01929 400352 www.lulworth.com The Orchid Hotel, Bournemouth 01202 551600 www.orchidhotel.co.uk Village Hotel Club Bournemouth, Bournemouth 01202 055205 www.village-hotels.co.uk

HR Emphasis HR and Training, Romsey 01794 874232 www.emphasis.uk.com Purple HR Ltd, Bournemouth 01202 801047 www.purplehr.co.uk Rely Ltd HR & Training Services, Dorchester 01305 889781 www.rely.company Trinity HR , Bournemouth 01202 798841 www.trinityhr.uk

EMONA PARTNERS LTD., Bournemouth 07961 094428 www.emonapartners.co.uk Exabler, London 02071 128905 www.exabler.com Integrated Marine Services Ltd, Southampton 02380 623789 www.imsfreight.com International Safety Technology Ltd, Broadstone 01202 692775 www.ist-limited.com International Trade Matters, Bampton 01398 351560 www.internationaltradematters.com Silverline Enterprises LTD, Poole 01202 725500 www.silverline-enterprises.com

Instagram Marketing Consultant New Life Social, Poole 07940 333001 www.newlifesocial.com

Insurance A -One Insurance Group, Ringwood 01425 480700 www.aoig.co.uk Ageas Retail Ltd, Bournemouth 03458 402721 www.ageas.co.uk Alan & Thomas Insurance Group, Poole 01202 754900 www.alan-thomas.co.uk All Insure Services Ltd, Blandford Forum 01258 488879 www.allinsureservices.co.uk Cornish Mutual, Truro 07970 224338/07814929262 www.cornishmutual.co.uk Coversure Insurance Services (Poole & Weymouth), Poole 01202 929141/01305 457202 www.coversure.co.uk/poole EnsureYou, Ringwood 01425 460651 www.ensureyou.co.uk Finch Group Commercial Insurance Brokers, Poole 01202 759725 www.finchgroup.net Gallagher Insurance Brokers, Bournemouth 08002 988707, Health-on-Line, Bournemouth 01202 057412 www.health-on-line.co.uk NFU Mutual Wessex, Wareham 01929 553472 www.nfumutual.co.uk/branches/wareham/ Stackhouse Poland, Poole 01202 647400 www.stackhouse.co.uk The Insurance Institute of Bournemouth, Bournemouth 01202 518242 www.localinstitutes.cii.co.uk/bournemouth UK Health Insurance, Poole 01202 756352 www.ukhealthinsurance.com

Interactive 3D & VR CentreVR Limited, Bournemouth 01202 878300 www.centrevr.co.uk Yooport, Christchurch 07393 284204 www.yooport.com

IT

Lifts Supply & Installation

A B S Computer Systems Ltd, Poole 01202 770900 www.absgb.com Aura Technology Limited, Southampton 03333 208601 www.auratechnology.com C3IA Solutions Limited, Poole 01202 721123 www.c3iasolutions.co.uk Chillblast, Poole 01202 068333 www.chillblast.com ENHANCED, Poole 01202 308000 www.enhanced.co.uk Glitch IT Limited, Christchurch 01202 237996 www.glitch.services InnovationScouts.tech, Poole 07772 355726 www.innovationscouts.tech IT Support Business Ltd, Bournemouth 03300 881 335 www.itsupportbusiness.co.uk ITEC Connect Ltd, Wimborne 01202 848866 www.itecgroup.co.uk Juice Broadband, Poole 01202 332331 www.juice-broadband.com Just Add Tech, Bournemouth 01202 800629 www.justaddtech.co.uk Keyfort Ltd, Bournemouth 08448 014580 www.keyfort.co.uk Kimcell Ltd, Bournemouth 01202 755300 www.kimcell.com Netriver Systems Limited, Weymouth 02087 060995 www.netriver.co.uk Pro2col Ltd, Bournemouth 01202 433 415 www.pro2col.com QuoStar Solutions Ltd, Bournemouth 0845 644 0331 www.quostar.com REWARD I.T., Bournemouth 01202 805125 www.reward-it-support.co.uk Sense IT Support, Ringwood 01425 267267 www.sensesupport.co.uk Servana Managed Services Ltd, Bournemouth 01202 026522/07900 910085 www.servanamanaged.com Target IT Services, Bournemouth 01202 538488 www.target-its.co.uk TECHNEDs Investment LLP, Poole 03333 031047 www.techneds.co.uk

Bourne Lifts Ltd, Wimborne 01202 582923/07808 813804 www.bournelifts.co.uk

Kitchen Design Curiel Kitchen Designs, Ferndown 01202 897332/07834 228129 www.curielkitchendesign.co.uk

Landscape Services Eazy Garden Ltd, Ferndown 01202 978373 www.eazygardenlimited.co.uk

Landscape Supplies & Aggregates Suttle Stone Quarries, Swanage 01929 439444 www.suttles.co.uk

Interior Design

Laundry Service & Equipment

Keeley Fox Interior Design Ltd, Poole 01202 735134/07807 531165 www.keeleyfoxinteriordesign.com

Tech2Serv Ltd, Bournemouth 07917 542246 www.tech2serv.co.uk

more news online - www.dorsetchamber.co.uk/news

Local Authority BCP Council, Bournemouth 01202 454630 www.bcpcouncil.gov.uk Dorset Council, Dorchester 01305 221000 www.dorsetforyou.com Dorset Local Enterprise Partnership, Poole 01202 965868 www.dorsetlep.co.uk/invest-in-dorset/

Manufacturing A & E Connock (Perfumery & Cosmetics) Ltd, Wimborne 01425 653367 www.connock.com A B Precision (Poole) Ltd, Poole 01202 665000 www.abprecision.co.uk Abbey Supply Co Ltd, Poole 01202 623258 www.abbeysupply.com Ability Projects Ltd, Poole 01202 305800 www.abilityprojects.com AlfaTronix Ltd, Poole 01202 715517 www.alfatronix.com Altro Resin Systems, Dorchester 01300 320620 www.altro.co.uk Ashland ASI ISP Microcaps UK Ltd, Poole 01202 627352, ASM Assembly Systems (Weymouth)., Weymouth 01305 760760 www.asm.com BEST Fittings Ltd, Gillingham 01747 312672 www.bestfittings.co.uk BOFA International Ltd, Poole 01202 699444 www.bofa.co.uk British Diamond Wire Die Co Ltd, Poole 01202 745104, C R Instruments ltd, Christchurch 01202 989822 www.crinstruments.co.uk C.C.Moore & Co Ltd, Sturminster Newton 01963 362234 www.ccmoore.com C6 (n) Technology Ltd, Christchurch 02380 972093 www.c6n.co.uk Caleva Process Solutions Ltd, Sturminster Newton 01258 471122 www.caleva.co.uk Capricorn Labs, Ringwood 01425 461834 www.capricorn-labs.co.uk Carlisle Fluid Technologies UK Ltd, Bournemouth 01202 571111 www.carlisleft.eu Caterpillar Marine Power UK Ltd, Wimborne 01202 793193 www.marine.cat.com CBD Health Foods Ltd, . 0203 198 6986 www.canabidol.com CBRNergetics Ltd, Poole 01202 800298 www.cbrnergeticsltd.com Chemring Technology Solutions, Romsey 01794 833979, Clark Handling, Bridport 01308 293052 www.clarkhandling.co.uk Confex Technology Ltd, Poole 01202 881466 www.confexuk.com

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DORSET BUSINESS FOCUS / BUSINESS DIRECTORY Cygnus Instruments Ltd, Dorchester 01305 265533 www.cygnus-instruments.com Darlena Ltd, Bournemouth 01202 302010 www.darlena.co.uk Denis Wick Products Ltd, Poole 01202 665100 www.deniswick.com Dometic Group Ltd, Blandford Forum 03446 260141 www.dometicgroup.com Electronic Technicians Ltd, Wimborne 01202 897722 www.etluk.co.uk Enovation Controls Ltd, Salisbury 01722 410055 www.enovationcontrols.eu Field International Limited, Poole 01202 676331 www.fieldinternational.com FireSTOP Manufacturing Ltd, Dorchester 01305 213112 www.firestopltd.co.uk Flowbird Transport Limited, Poole 01202 339339 www.flowbird.group Focal Point Fires, Christchurch 01202 499330 www.focalpointfires.co.uk Get Fresh Cosmetics Ltd, Bournemouth 01202 859059 www.bombcosmetics.co.uk Greens Combustion, Poole 01202 607563 www.greenscombustion.com H/T Portland Ltd, Portland 01305 822828 www.htportlandltd.co.uk Halyard (M&I) Ltd, Salisbury 01722 710922 www.halyard.eu.com Hamworthy Combustion Engineering Ltd, Poole 01202 662717, Haystack Dryers Ltd, Ringwood 01202 890705 www.haystack-dryers.com Heatric (Division of Meggitt (UK) Ltd), Poole 01202 627000 www.heatric.com HFC Prestige International Operations, Bournemouth 01202 524141, Honeywell Analytics Ltd, Poole 01202 676161 www.honeywellanalytics.com Hydreco Hydraulics Limited, Poole 01202 627500 www.hydreco.com Hyphose Ltd, Poole 01202 673333 www.hyphose.com I C B Waterproofing, Poole 01202 785200 www.icb.uk.com I C Brindle & Co Ltd, Broadstone 01202 657814 www.icbrindle.com Industrial Abrasives Ltd, Christchurch 01202 303362 www.indab.com Ishida Europe, Poole 01202 466300 www.ishidaeurope.com Jarden Plastics Solutions Limited, Christchurch 01202 483636 www.jardenplasticssolutions.com Kallo Foods Ltd, Camberley 01276 609000 www.kallo.com KVP Eu Ltd, Beaminster 01308 867020 www.kvpvet.com Lillidale Ltd, Wimborne 01202 848456 www.lillidale.co.uk

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Lotek UK Ltd, Wareham 01929 552992 www.lotek.com Lush Manufacturing Ltd, Poole 01202 664040 www.lush.co.uk Magicard Ltd, Weymouth 01305 470000 www.magicard.com Marden Edwards Ltd, Wimborne 01202 861200 www.mardenedwards.com MEGGITT PLC, Christchurch 01202 597597 www.meggitt.com Merck Chemicals (formally SigmaAldrich), Gillingham 01747 833000 www.merckgroup.com Nealâ&#x20AC;&#x2122;s Yard Remedies, Gillingham 01747 834665 www.nealsyardremedies.com NETZSCH Pumps & Systems Ltd, Dorchester 01935 483900 www.netzsch.com Nexus Cooling Ltd, Poole 01202 250100 www.nexuscooling.co.uk Nunet Ltd, Ringwood 01202 821572 www.nunetsolutions.co.uk Optimas Components, Poole 01202 865222 www.optimascomponents.com Packline Ltd, Poole 01202 307700 www.packline.co.uk Physicool Ltd, Dorchester 07778 274265 www.physicool.co.uk Polyhose (UK) Ltd, Christchurch 01202 478334 www.polyhose.com Primetals Technologies Limited, Christchurch 01202 331000 www.primetals.com R G S Precision Sheet Metal Work, Poole 01202 687220 www.rgs-poole.co.uk R. Hamilton & Co. Ltd, Mere 01747 860088 www.hamilton-litestat.com Regal Holiday Homes, Wareham 01929 557850 www.regalholidayhomes.co.uk Rowland Sandwith Ltd, Wimborne 01202 882323 www.h-h-hancock.co.uk S K C Ltd, Blandford Forum 01258 480188 www.skcltd.com Sargasso Worldwide Industrial Limited, Sturminster Newton 07743 877690, Senscient, Poole 01202 606460 www.msasafety.com Siemens Traffic Mobility, Poole 01202 782000 www.siemenstraffic.com Solentim Ltd, Wimborne 01202 798510 www.solentim.com Sontronics, Poole 01202 722583 www.sontronics.com Strouden Joinery, Poole 01202 696123 www.stroudenjoinery.com Sunseeker International, Poole 01202 382222 www.sunseeker.com Superior Seals Limited, Wimborne 01202 854335 www.superiorltd.com

October 2019 | Dorset Business Focus

Thermal Spray Services Ltd, Bournemouth 07887 656521 www.thermalsprayservices.co.uk Thompson Valves Ltd, Poole 01202 647827 www.thompson-valves.com Time & Data Systems International Ltd, Poole 01202 723535 www.tdsi.co.uk Trimetals Limited, Blandford Forum 01258 459441 www.trimetals.co.uk Vapormatic UK Limited, Exeter 01392 435461 www.vapormatic.com Vectair Systems Ltd, Basingstoke 01256 319500 www.vectairsystems.com Wartsila Water Systems, Poole 01202 662600 www.wartsila.com WRES Ltd, Poole 01202 674480 www.wres-welding.co.uk Wyndham Page Ltd, Poole 01202 734656 www.wyndhampage.com

Marine Actisense, Poole 01202 746682 www.actisense.com Pip Hare Ocean Racing, Poole 07787 427063 www.piphareoceanracing.com

Marketing PR & Web Developers Aylesworth Fleming, Bournemouth 01202 295723 www.afagency.co.uk B4B Marketing, Poole 01202 684400 www.b4b.co.uk Bendell Publicity Consultants Ltd, Ferndown 07771 700394 www.bendell-publicity-consultants-limited. co.uk Caron Khan Consultancy, Bournemouth 07967 524578 www.caronkhan.co.uk Crowd Creative Communications Agency, Bournemouth 01202 529743 www.thisiscrowd.com Darren Northeast PR Ltd, Bournemouth 01202 676762 www.darrennortheast.co.uk Digital Storm Limited, Bournemouth 01202 298392 www.digitalstorm.co.uk Fireworx, Bournemouth 01202 559559 www.fwx.co.uk Insightful UX Ltd, Poole 01202 912760 www.insightfulux.co.uk Intergage Ltd, Poole 01202 684009 www.intergage.co.uk Key Digital Agency Ltd, Dorchester 01305 542000 www.key.digital Match Marketing Services Ltd, Bournemouth 07739 323753/01202 054241 www.matchmarketingservices.co.uk Motley.co.uk, Sturminster Newton 01258 807695 www.motley.co.uk Octima LLP, Poole 01202 022 108 www.octima.co.uk Path Marketing LTD, Yeovil 01935 253710 www.path-marketing.com

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The Pistachio Club, Poole 07444 353621 www.thepistachioclub.com Triple Helix Ltd, Bournemouth 01202 437924 www.triple-helix.co.uk Veritas ABD, Ferndown 01202 894345 www.veritas-abd.co.uk We Are 778 Ltd, Bournemouth 01202 778800 www.weare778.com Wordcaster PR & Business News Service, Ferndown 01202 874079 www.wordcaster.net

Media & Film Global, Fareham 01489 587610 www.global.com Global Brand Communications, Bournemouth 01202 727070 www.discoverglobal.co.uk Image Republic Ltd, Wimborne 01202 820555 www.imagerepublic.co.uk LoveLove Films Ltd, Bournemouth 01202537858 www.lovelovefilms.com Wave 105, Fareham 07590 014477 www.wave105.com

Motoring Sales & Servicing Bionanovate Limited, Poole 01202 695999 www.bionanovate.com Breeze Volkswagen, Poole 01202 713000 www.breeze-volkswagen.co.uk Dorset Sports Cars Ltd, Wimborne 01202 825911 www.dorsetsportscars.co.uk E T S Truck & Van, Poole 01202 669339 www.etstrucks.co.uk i247 Group, Poole 01202 628282 www.i247group.com OKO Global LLP, Tiverton 02078 703156 www.oko.com Poole Audi, Poole 01202 775050 www.pooleaudi.co.uk Star Tech Ltd, Poole 01202 694758 www.star-tech.co.uk Volvo Cars Poole, Poole 01202 065555 www.volvocarspoole.co.uk Westover Group Ltd, Bournemouth 01202 636600 www.westovergroup.co.uk

Notary Services Paul Wintle Notary Public, Bournemouth 01202 267818 www.notarypublicpoole-pwintle.com

Office Equipment Suppliers Condor Office Solutions Ltd, Eastleigh 01202 537709 www.condoroffice.co.uk Logik Copying Systems Ltd, Wimborne 01202 873366 www.logiksystems.co.uk

Office Furniture Osmond Ergonomics, Wimborne 01202 850550 www.ergonomics.co.uk

Office Supplies Ace Office Environments Ltd, Bournemouth 01202 240000 www.aceoffice.co.uk

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DORSET BUSINESS FOCUS / BUSINESS DIRECTORY Labelzone, Poole 01202 681311 www.labelzone.co.uk

Packing & Packaging

Bayquest Packaging, Wimborne 01202 893473 www.bayquest.co.uk PSP Logistics, Christchurch 01489 565577 www.psp-logistics.co.uk

Patents & Trademarks IP Consult, Swanage 01929 421925 www.ipconsult.co.uk

Pharmaceutical

PHARMAQ Ltd, Fordinbridge 01425 656081 www.pharmaq.no

Photographer

Anna Klesse Photography, Poole 07873 251863 www.annaklesse.com SKC Photography, Wareham 01929 551788 www.skcphotography.co.uk Studio Shotz Photography, Christchurch 01202 432234 www.studioshotz.co.uk

Plumbing & Heating

Roberts Plumbing & Heating, Ringwood 07511 749922,

Printing Services & Supplies C M P Printing Limited, Poole 01202 739993 www.cmp-uk.com The Minster Press, Wimborne 01202 882277 www.printsolutions.co.uk The Print Agency, Ferndown 01202 872777 www.theprintagency.com Xerocad Limited, Ferndown 01202 897297 www.xerocad.co.uk

Procurement Ebit IP, Dorchester 01305 230500 www.ebitip.com

Product Design

Aetha Design Studio Ltd, Poole 01202 403368 www.aethadesign.com

Property Management

GH Property Management Ltd, Eastleigh 03453 080988 www.gh-propertymanagement.co.uk Primmer Olds B.A.S Chartered Surveyors, Bournemouth 01202 013015 www.primmeroldsbas.co.uk

Property Sales and Rental

ASN Capital, Bournemouth 01202 771441 www.asncapital.com D J Property, Weymouth 01305 778896 www.djproperty.com Goadsby & Harding (Survey & Valuation) Ltd, Bournemouth 01202 550000 www.goadsby.com IW Group Services (UK) Ltd, Bourenmouth 01202 331700 www.basepoint.co.uk James Drewitt & Son Ltd, Bournemouth 01202 575757 www.drewittgroup.co.uk Move On Sales and Lettings, Poole 01202 711169 www.moveonrentals.com Sibbett Gregory Wright and Coles Limited, Poole 01202 661177 www.sibbettgregory.com Vantage Point, Poole 01202 619868 www.vantagepoint-uk.com

Property Tax Specialists E3 Consulting Ltd, Southampton 03452 306450 www.e3consulting.co.uk

Public Relations & Marketing Consultants Deep South Media Ltd, Bournemouth 01202 534487 www.deepsouthmedia.co.uk Haynes MarComs LTD, Poole 07919 510051 www.ryanhaynesmarketing.com Liz Lean PR, Poole 01202 701828 www.lizleanpr.co.uk

Publications IMS Group, Bournemouth 01202 611100 www.ims-group.co.uk Pulford Publicity Ltd (inc. Mags4Dorset & Brightbox Designs), Ferndown 01202 870270 www.mags4dorset.co.uk The Daily Echo & Dorset Echo, Bournemouth 01202 554601 www.bournemouthecho.co.uk/.dorsetecho. co.uk

Recruitment Aspire Jobs Ltd, Ringwood 07974 429217 www.aspirejobs.co.uk FTS Construction Recruitment, Bournemouth 01202 201225 www.ftscareers.com Hardy Recruitment, Poole 01202 232520, hardyrecruitment.com Mploy Staffing Solutions Ltd, Poole 01202 668360 www.mploystaff.com Prospects Services, Bournemouth 01202 638990 www.prospects.co.uk Real Recruitment Solutions, Bournemouth 01202 530770 www.realrecruitmentsolutions.co.uk REED Specialist Recruitment, Bournemouth 01202 585585, reedglobal.com South West Recruitment Ltd, Bournemouth 01202 292907 www.swr.uk.net Talent Seeker, Fordingbridge 01425 200799 www.talentseeker.co.uk TeamJobs, Poole 01202 445700 www.teamjobs.co.uk

Maidmans Moving and Storage Limited, Poole 01202 681 397 www.maidmans.com Store & Secure Self Storage, Bournemouth 01202 520220 www.storeandsecure.co.uk

Retail Brewery Square, Dorchester 01305 267777 www.brewerysquare.com Dacombes of Wimborne, Wimborne 01202 882615 www.dacombesofwimborne.com Fab Frocks Ltd, Bournemouth 01202 765353 www.fabfrocks.co.uk New Look Group Ltd, Weymouth 01305 765000 www.newlook.com The Dolphin Shopping Centre, Poole 01202 673906 www.dolphinshoppingcentre.co.uk Watt to Wear Ltd, Wiveliscombe 01984 622010 www.watt-to-wear.co.uk

Security Smart Homeworks, Bournemouth 01202 309503 www.smarthomeworks.co.uk

Serviced Offices BizSpace Poole, Poole 01202 853100 www.bizspace.co.uk/spaces/poole

Serviced Offices & Virtual Office SVS Bayside Business Centre Ltd, Poole 01202 282042 www.baysidebusinesscentre.co.uk

Software/ Cloud Services

Solar/Green Energy Daylight Energy, Poole 01202 800135 www.daylightenergy.co.uk

Leatherbarrows Removals & Storage Ltd, Christchurch 01202 578581 www.leatherbarrows.co.uk

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Frettens LLP, Christchurch 01202 499255 www.frettens.co.uk Harold G Walker Solicitors, Wimborne 01202 881454 www.hgwalker.co.uk Humphries Kirk, Wareham 01305 251007 www.hklaw.eu Laceys Solicitors LLP, Bournemouth 01202 557256 www.laceyssolicitors.co.uk

M J P Law Ltd, Wimborne 01202 842929 www.mjplaw.co.uk

Jurassic Coast Holdings Ltd, New Milton 01425 620666, jurassiccoastholdings.com

Removals & Storage

Ellis Jones Solicitors LLP, Bournemouth 01202 525333 www.ellisjones.co.uk

Creative Retail Solutions, Poole 01202 233088 www.creativeretailsolutions.co.uk Kiwi Design, Verwood 01202 822634 www.kiwidesign.co.uk

Regeneration Transport

Recycling & Waste

Dutton Gregory Solicitors LLP, Bournemouth 01202 315005 www.duttongregory.co.uk

Lester Aldridge LLP, Bournemouth 01202 786161 www.lesteraldridge.com

Eco-Sustainable Solutions Ltd, Christchurch 01202 593601 www.thisiseco.co.uk W & S Waste Management Ltd, Poole 01202 675564 www.wsrecycling.co.uk Waste Management Facilities Ltd, Bournemouth 01202 535888 www.wmfltd.co.uk

Gradhire (Direct Hiring Solutions Limited), Alresford 03333 312098 www.gradhire.co.uk

Coles Miller Solicitors LLP, Poole 01202 673011 www.coles-miller.co.uk

Retail & Commercial Interiors

AMS Ltd, Poole 01202 652070 www.ams-ltd.com Bytes Ahead Ltd, Bournemouth 01202 377355 www.bytesahead.com Chittak, Bournemouth 01202 611711 www.chittak.co.uk Communications Consultants Worldwide, Bournemouth 01202 318161 www.ccww.co.uk Dorset Creative, Bournemouth 01202 237899 www.dorsetcreative.com KFA Connect, Ringwood 01425 484445 www.kfa.co.uk Provulo, Ringwood 07503 267160 www.provulo.com Solweb Ltd, Ferndown Industrial Estate 01202 232846 www.solweb.co.uk Tripleplay Services Ltd, Poole 08456 432057 www.tripleplay.tv

Recruitment & Software

Battens Solicitors Ltd, Dorchester 01305 250560 www.battens.co.uk

Solicitors Barker Brettell LLP, Southampton 02380 336970 www.barkerbrettell.co.uk

Matthew and Matthew, Bournemouth 01202 437179 www.mm4law.co.uk Preston Redman LLP, Bournemouth 01202 292424 www.prestonredman.co.uk Scott Walby LLP, Wimborne 01202 888300 www.scott-walby.com Steele Raymond LLP, Bournemouth 01202 204598 www.steeleraymond.co.uk Trethowans, Bournemouth 01202 338585 www.trethowans.com

Sports & Leisure Active Dorset, Bournemouth 01202 458889 www.activedorset.org AFC Bournemouth, Bournemouth 01202 726322 www.afcb.co.uk Bournemouth Rugby Club, Christchurch 07584 208500 www.bournemouth-rugby.co.uk Dorset County Football Association, Poole 01202 682375 www.dorsetfa.com Dudsbury Golf Club (Hotel & Spa), Ferndown 01202 593499 www.dudsburygolfclub.co.uk Grosvenor Casino Bournemouth, Bournemouth 01202 553790 www.grosvenorcasinos.com Hoburne Golf, Verwood 01202 814088 www.hoburnegolf.com Individuality Swimming Ltd, Poole 01202 031701 www.individualityswimmingandfitness.co.uk/ Muc-Off Ltd, Poole 01202 307790 www.muc-off.com Poole Stadium Greyhound Racing Speedway & Hospitality, Poole 01202 677449 www.poolegreyhounds.com Rock Reef (Bournemouth Pier), Bournemouth 01202 983983 www.rockreef.co.uk

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DORSET BUSINESS FOCUS / BUSINESS DIRECTORY

Tool Hire & Sales

Rockley Watersports Ltd, Poole 01202 677272 www.rockleywatersports.com The West Hants Club, Bournemouth 01202 519455 www.westhants.co.uk Weymouth and Portland National Sailing Academy, Portland 01305 866000 www.wpnsa.org.uk X-Leisure (Poole) Ltd, Strand 02077 472300 www.towerparkcentre.co.uk

Piling Equipment Ltd, Warminster 01985 219192 www.piling-equipment-ltd.com

Town Planning Consultants Chapman Lily Planning Ltd, Wareham 01929 553818 www.clplanning.co.uk Intelligent Land, Ferndown 01202 570471 www.intel-land.com

Training

Stonemasons Hoare Banks Stonemasons, Bournemouth 01202 397231 www.hoarebanks.co.uk Portman Stone Limited, Christchurch 01202 484340 www.portmanstone.com

Team Building Joseph Allnatt Centres LTD, Swanage 01929 421075 www.allnatt.co.uk

Telecommunications 4Com plc, Bournemouth 03304 444444 www.4com.co.uk Buzz Networks Ltd, Poole 02034 888812 www.buzzconnect.co.uk Citrus Telecommunications Ltd, Bournemouth 03451 939393 www.boxclever-solutions.co.uk City Fibre Holding Ltd, Bournemouth 02035 100602 www.cityfibre.com Crystal Clear Telecom Ltd, Bournemouth 01202 941040 www.crystalcleartelecom.co.uk EA Systems & Support Limited, Poole 01202 614061 www.ea-systems.co.uk Grapevine (Telecoms & IT), Poole 01202 644434 www.grapevine.uk.com

Arena4Finance, Wimborne 01202 849691 www.arena4finance.co.uk Aspire Training Team, Bournemouth 01202 551553 www.aspiretrainingteam.co.uk Aspire4Business, Poole 07802 322828 www.aspire4business.co.uk Beyond This - Motivational Speaker, Sturminster Newton 07884 946219 www.beyondthis.co.uk Locomotivation, Poole 01202 567204 www.locomotivation.co.uk Micro Nav Limited, Bournemouth 01202 764444 www.micronav.co.uk Ouch Training Team Ltd, Wimborne 01202 880999 www.ouchtraining.co.uk Performance People Ltd, Poole 07968 416466 www.performancepeople.org The Care Trainer, Poole 07515 538513 www.thecaretrainer.co.uk Trayna UK, Poole 07746 495972 www.traynauk.com Unicorn Training, Brighton 01202 306050 www.unicorntraining.com Work Well Hub, Poole 01202 987916 www.workwellhub.com

Transport & Logistics

TXI Telecoms, Poole 01202 233550 www.txitelecom.co.uk

Bournemouth Swanage Ferry Co, Swanage 01929 450203, Brittany Ferries Freight, Poole 08712 440411 www.brittanyferriesfreight.com Channel Seaways Ltd, Poole 01481 723400 www.channelseaways.co.uk DPD Local, Wimborne 01202 828691 www.dpdlocal.co.uk Freight Expections Ltd, Bournemouth 07908 742958 www.freight-expectations.co.uk

VoIP Unlimited, Poole 01202 612000 www.voip-unlimited.net

John Pipe Limited, Poole 01202 715888 www.johnpipe.co.uk

Phones 4 Business Limited, Bournemouth 01202 705030 www.phones4business.com Telesoft Technologies Ltd, Blandford 01258 480880 www.telesoft-technologies.com Town & Country Communications, Bournemouth 01202 514444 www.town-country-comms.co.uk

More Bus / Excelsior Coaches, Poole 01202 338420 www.morebus.co.uk PHVC Minibus & Fleet Suppliers, Fareham 01489 580333 www.phvc.co.uk Poole Harbour Commissioners, Poole 01202 440210 www.phc.co.uk Yellow Buses, Bournemouth 01202 636046 www.bybus.co.uk

Travel Condor Ferries Ltd, Poole 03456 091030 www.condorferries.com Gilt Edged Travel (Chauffeur Services), Bournemouth 01202 528033 www.giltedgedtravel.co.uk Heathside Travel Ltd , Ferndown 01202 892202 www.heathsidetravel.co.uk Prestige Holidays, Ringwood 01425 484007 www.prestigeholidays.co.uk Sterling Travel Management, Southampton 02380 330111 www.sterlingtravel.co.uk Travel Counsellors For Business, Ringwood 01202 802166 www.tctravelmanagement.co.uk/katharine. cleall

Utilities D&A Procurement Ltd, Bournemouth 07956 311336 www.daprocurement.co.uk Smart Finances, Poole 07970 624062 www.smart-finances.co.uk/ Utilities 4 Less Ltd, Bournemouth 01202 800200 www.u4luk.com

UX Design Experience UX, Bournemouth 01202 293652 www.experienceux.co.uk

Vehicle Leasing Alternative Route Vehicle Leasing, Poole 01202 821354 www.vehicleleasingdorset.co.uk

Vehicle Rental Abacus Vehicle Hire - Horton Commercials, Wimborne 01202 877790 www.abacusvanhire.co.uk

Windows & Double Glazing Dorset Windows Ltd, Wimborne 01202 825225 www.dorsetwindows.com

Workwear Site Safety Limited, Wimborne 01202 870555 www.sitesafetylimited.co.uk Tower Supplies, Poole 01202 718000 www.towersupplies.com Viper 10, Poole 01202 545635 www.Viper10.com

Young Chamber School Bournemouth School for Girls Sponsored by Lester Aldridge, Bournemouth 01202 526289 www.bsg.bournemouth.sch.uk Budmouth College sponsered by Atlas Elektronik, Weymouth 01305 830505 www.budmouth.dorset.sch.uk Highcliffe School Sponsered by Hoburne Ltd, Christchurch 01202 273381 www.highcliffe.dorset.sch.uk Lytchett Minster School sponsored by Walker Wealth Management, Poole 01202 622413 www.lytchett.org.uk Parkstone Grammar School (Sponsored by Coles Miller), Poole 01202 605605 www.parkstone.poole.sch.uk Poole High School (Sponsored by Intergage), Poole, 01202 666988 www.poolehigh.co.uk Queen Elizabethâ&#x20AC;&#x2122;s School sponsored by Blue Sky Financial Planning, Wimborne 01202 885233 www.qe.dorset.sch.uk St Edwards School Sponsered by Actisense, Poole 01202 740950 www.st-edwards.poole.sch.uk Talbot Heath School sponsored by Smith Hobbs Wealth Management LTD, Bournemouth 01202 761881 www.talbotheath.org The Grange School (Sponsored by Reid Steel), Christchurch 01202 486536 www.thegrangeschool.com Thomas Hardye School sponsored by Atlas Elektronik, Dorchester 01305 266064 www.thomas-hardye.net Twynham School (Sponsored by Reid Steel), Christchurch 01202 486237 www.twynhamschool.com Weymouth College sponsored by Atlas Elektronik, Weymouth 01305 208919 www.weymouth.ac.uk

Visit: www.dorsetchamber.co.uk/membership/join-us/ TO JOIN THE DORSET CHAMBER OF COMMERCE

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