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Mid-Atlantic Association of College & University Housing Officers

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Don Brennan Emily Nanna Dillon Eppenstein Arcadia Hewins Tory Elisca Rebecca Stringham Arleyna Loss Jenna Konyak Brian Root Catie Baxter

Editor Editor Director, Business Operations & Communication Designer Associate Editor Copy Editor Columns Editor Features Editor Features Editor Leadership Council Editor

HOW TO SUBMIT: Submission Guidelines

The MACUHO Magazine is a quarterly publication that features articles and updates from and for housing professionals in the region. It is intended to serve as a resource for processes, professional development and to build engagement throughout the region. MACUHO Magazine seeks content in two primary formats: -Features Articles: Features articles are pieces focusing on current events, hot topics or best practices. These are generally 1000 to 2500 words. - Column Articles: Column Articles are recurring articles centered on a common theme or topic. If you have an interest in becoming a columnist, we would ask that you commit to 4 articles throughout the year around your topic, and that we work on your column theme together first. Columns are generally 500-750 words. - Committee, Regional Updates or Leadership Council Updates: MACUHO updates about past or upcoming events are also included in the Magazine. These are 500-750 words. Submission Guidelines - Accepted files: .doc, .docx - Information to include (will be included in the publication): - Article Title - Author Name - Professional Title - Institution - MACUHO Role (if desired) - Contact information (if desired) - Graphics: high-resolution headshot, applicable group photos or images - Please include photo credit information if applicable How to Submit an Article - MACUHO Magazine accepts articles on a rolling basis through membership and individual solicitation of the region. - Due to the time required for editing and formatting the magazine, we suggest submitting an article 2-3 months before the topic would be immediately relevant. For example, for a piece on navigating a job placement conference, we would ask that you have the article submitted by December or January. - Email articles with headshots and photos to - We prefer to receive the supporting documents and article together in 1 email.

Questions? Please email

A LETTER FROM THE PRESIDENT Autumn Greetings, Beautiful People, Three Weeks. By the time of this publication, there are approximately three weeks left in my presidency as the leader of MACUHO. This experience, much like the leaves about to transform into their most beautiful form, has changed me for the better. In my closing letter to you, all want to talk about giving back, the power of change, and most importantly: gratitude.

Giving Back You time. Your efforts. Your expertise. Your financial support. Your passion. Your smile. These are just some of the ways I have seen members giving back to MACUHO and the greater field over the course of the last year. I thank you all for the dedication you bring to your professional and volunteer endeavors, and I ask you to continue this trend in the weeks, months and years ahead. Give what you can, where you can and encourage others to do the same. To quote Aristotle, “the Whole is greater than the sum of its parts”.

The Power of Change Over this past year, I transitioned fully into a new campus, home and position (in August), assumed the presidency of MACUHO, participated in my first RELI as the RELI Co-Director for MACUHO and started a doctorate program. Through these various levels of involvement, I am actively changing into a better version of myself. It is oftentimes challenging, and requires intense focus and time management but ultimately, is laying a path for my greater success and ability to serve. The same is true with the changes we have seen and hope to see within MACUHO. Nothing worth doing is easy, and at this year’s Annual Conference, you will hear me read off a laundry list of accomplishments that we have tackled this year. We will vote on five proposed changes to how MACUHO is structured and operates. You will see us recognize our award winners who over the course of their career and this past year have contributed positively to the profession in an effort to change it for the better. We will changes and we will grow. As such, we continue to need dedicated leaders to continue to help MACUHO adapt to meet the changing needs of our members and the profession.

Gratitude I am immensely thankful for the opportunity to have been your MACUHO President this past year. It has taught me more about myself, my leadership


style, my values, my convictions than I could have ever thought possible. I ran for the position because I felt that I had something to give the Association. However, it is the Association, and each one of you, who has given of yourselves to me. I could not have done this without your support of me and confidence in me. Many of you reached out to let me know that I had not “broken it� or that I was inspiring you, and these well wishes will remain treasures to me. I encourage each of you to reach out to those individuals in your lives and thank them for the role they played in your journey, no matter how small. The power of gratitude is immeasurable. Friends, we work in a field where thanks is oftentimes given sparingly, so please allow me to express it loud and clear: THANK YOU ALL for what you do on your campuses every day and what you do to keep MACUHO strong and moving forward. YOU are the life-blood of MACUHO, and it has been my privileged to be the steward of this amazing organization. In a nod to the Broadway play Wicked, because I knew you, I have been changed for good. With great gratitude, Debbie Scheibler (She, Her, Hers) President


PROFESSIONAL CLOTHING SWAP Hiring season will be here before you know it, and dressing for success is key! To help save you money and to be sustainable for our planet, MACUHO will be hosting a Professional Clothing Swap. We encourage you to bring your gently used professional items that you no longer want, wear, or need to be up for grabs for any member who can benefit from them. Looking for professional attire before MAPC and TPE? Come increase your wardrobe options for FREE. Item to swap include: • Suits • Slacks • Button shirts • Skirts • Shoes • Bags/Accessories • Ties/Scarves Sizes and options dependent upon donations. Please bring items to have available for anyone to claim throughout the conference. A rack will be set up in the Common Ground Room. Any items remaining at the end of the conference will be donated to our local philanthropy.



BASKET RAFFLE Each year, the MACUHO conference hosts a basket raffle to benefit the Lisa A. Pierce Volunteer Incentive Program for Students (VIPS) and a local charity. Our local charity this year is Our West Bayfront. Our West Bayfront is a community-based approach to revitalization that seeks to enhance the quality of life in Erie’s West Bayfront neighborhoods by promoting civic involvement, thoughtful development, historical preservation, and neighborhood pride. The West Bayfront area encompasses 13,000 residents, 843 acres, more than 4,400 structures, and 32 miles of roadways. Learn more at To support the Lisa A. Pierce Volunteer Incentive Program for Students (VIPS) and Our West Bayfront, consider donating a raffle basket. Basket raffle tickets will be available on-site or for purchase through the annual conference registration. Additional tickets will be offered for donations of new or gently used winter clothing to be donated to Strong Vincent Middle School, a benefactor of Our West Bayfront.


1 ticket with each registration 1 ticket for $1.00 8 tickets for $5.00 20 tickets for $10.00 1 ticket for each winter weather accessory donation (hat, scarf, gloves, etc.) up to three tickets 5 tickets for each winter coat donation

SMART LAUNDRY, LOCAL SERVICE. Students today have smart phones, and they use them for everything. CSC ServiceWorks does too. Our proprietary LaundryView® online monitoring system can be accessed through a web browser or mobile phone. Students can also request service and receive a text alert or email notification when machines are available or when their cycle is completed. Experiencing technical difficulties? Students can request service for machines faster than ever with the CSC Service Request App, available at iTunes and on Google Play. Your local service tech, with the support of our 43 regional branch offices, will get the machine back online right away.

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The 2018 Annual Conference & Exposition will be available on Guidebook soon. Use it to browse session listings and build your own personal conference schedule!

NOTE: printable copies of the schedule and programming slate will be available on the MACUHO website. If you will not have mobile access during the event, please print a copy to bring with you.

Download “GUIDEBOOK” from the Apple App Store or the Android Marketplace on your phone or tablet. The guide will be listed under MACUHO Annual Conference 2018 in the “Download Guides” section of the app.

Always check guidebook for daily changes and updates during the conference


EXHIBIT HALL INFORMATION Are you a Senior Housing Officer looking for a furniture vendor? Are you a graduate student wondering who that software comes from? Regardless of your position, please make sure that you stop by the exhibit hall located in the North Great Hall, on Thursday October 25, 2018 and take time to get to know the vendors. The exhibit hall will open at 9:00 am and close at 4:30 pm. Again, this year we will have Senior Housing Officer focused time during program session 2 and program session 3, this does not mean that you need to be a Senior Housing Officer to attend during this time. This year some of our exhibitors have participated in a scavenger hunt of facts about their organization. At registration you will be given a scavenger hunt card. To facilitate conversation use this card to interact with our vendors and win a prize! More information about the Scavenger Hunt will be provided at registration! North Great Hall Booth Layout:




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L.I.N.K PROGRAM Wednesday, October 24 11:00am - 12:15pm New Delegate Orientation/LINK Program 130 B/C The Conference LINK (Linking Individuals through Networking and Knowledge) is a program that pairs seasoned MACUHO members with new delegates to help them make the most of their conference experience. If this will be your first MACUHO experience, or if you have attended before and would like to help welcome new friends, please join us on Wednesday!

COMMITTEE EXPO AND RECEPTION Wednesday, October 24 6:00pm - 7:00pm Committee Expo & Reception Hallway outside of 130 If you are interested in getting involved in MACUHO, joining a committee is the best way to get started. Attend the committee/exhibitor reception to chat with committee members and find out what they do for the association. When you find one that catches your interest, be sure to find out where the committee will hold it’s meeting on Thursday afternoon. Be sure to chat with our exhibitor to see what new services and products are available.


MACUHO ELECTIONS 2018 AND ANNUAL CONFERENCE BUSINESS MEETING INFORMATION Greetings, MACUHO Family! I am honored to facilitate the 2018 Executive Board Elections at the Annual Conference and announce the slate of individuals who have stepped forward to run for office. At this year’s Annual Conference, we will elect individuals to fill the positions of Vice President/President-Elect, Treasurer, and three Director positions: Annual Programs, Membership Development, and Information Technology. The full slate of candidates running for these positions is located on our website: I invite you to view the candidates and review their submissions. Voting for Executive Board Positions will occur during the Annual Conference Business Meeting on Thursday, October 25, 2018 at 9:30 am in the Erie Bayfront Convention Center, Room 100. Voting at the annual business meeting is by institution. Each member institution will receive a voting card upon conference registration check-in on Tuesday and Wednesday. A member institution is defined as a college or university within the MACUHO region that has housing officers and owns or operates residence halls, per the MACUHO Constitution (Article III, Section 1). If you are the only person from a member institution that will be attending the annual conference, you are the voting delegate and your attendance is urged and requested as we need as many voting delegates to attend as possible to meet quorum. If your institution is sending multiple individuals, only one person from your institution will vote with the card. Please consult with your leadership or other members to designate the person who will be your voting delegate to ensure that we have the maximum number of institutions present at the Business Meeting to meet quorum. All conference attendees are welcome to attend to MACUHO Annual Business Meeting. Upon arrival, Regional Coordinators will ask whether someone is an institution’s voting delegate. Voting delegates will be directed to check in, and to vote in Executive Board elections on laptops set aside from the entrance to help with traffic flow and to ensure privacy. Non-voting attendees can take a seat for the meeting and review the agenda, previous year’s minutes, and connect with Executive Board members before the meeting begins. Documents for the meeting will be made available on the MACUHO website, via e-mail to all conference attendees, and on Guidebook. If you have any questions regarding the MACUHO Elections, please do not hesitate to contact me at Thank you, and I look forward to seeing you at the Annual Conference! Best,

Olan Garrett MACUHO Past President


2018 MACUHO Regional Conference—Schedule at a Glance For the most updated schedule at a glance please click here.

Tuesday, October 23, 2018 1:00pm 1:00pm - 5:00pm 3:00pm 5:30pm - 8:00pm 8:00pm - 10:00pm

Registration/Hotel Set-up Executive Board Meeting​ ​Guest Rooms Available Executive Board Dinner Program Committee Room Open

​ orth Point Lobby/ Registration Area N 100 ​Front Desk (Sheraton or Courtyard) ​Off-site—Erie, PA ​150

Wednesday, October 24, 2018 ​Program Committee Room Open 8:00am Committee Meetings 8:00am-9:00am Service Opportunities 8:00am-11:30am New Executive Board Training 9:00am-10:30am Regional Coordinator Meeting 10:30am-11:30am ​Common Ground Room Open 10:00am - Noon 10:00am - 6:00pm Conference Registration & Basket Raffle Case Study Orientation 11:00am - 12:00pm VIPS Training 11:00am - 1:00pm 11:00am - 12:15pm ​New Delegate Orientation/LINK Program ​Lunch​​ 12:00pm - 1:00pm Welcome & Keynote​​ 1:00pm - 2:45pm Exhibitor Setup Time​​ 1:00pm - 9:00pm Guest Rooms Available​​ 3:00pm Professional Development Programs 3:00pm - 4:30pm Session 1​​ 4:45 – 5:45pm ​Committee Expo & Reception 6:00pm - 7:00pm Regional Dinners​​ 7:00pm - 8:15pm ​Evening Activities​​ 8:30pm - 11:00pm Common Ground Room Open​​ 8:30pm - 11:00pm


​ 50 1 ​​140-170 ​Erie, meet in Sheraton lobby 100 130-A ​120 Registration Area 160-A 110 ​130 B/C ​​​Ballroom West Ballroom West North Great Hall ​​Front Desk (Sheraton or Courtyard) Breakout Rooms Breakout Rooms ​​​Hallway outside of 130 ​​xxx ​​TBD—Erie, PA ​​120

Thursday, October 25, 2018 7:30am - 8:30am 8:00am - 9:00am 8:00am - 6:30pm 8:30am - 9:30am​ 9:00am - 12:00pm 9:30am - 12:00pm 9:45am - 11:00am 11:00am - 12:00pm 12:15pm - 1:30pm 1:30pm - 4:30pm 3:00pm - 4:00pm 3:00pm-4:00pm 4:15pm - 5:00pm 4:30pm 5:00pm-6:30pm 6:15pm - 7:00pm 7:00pm - 9:30pm 9:30pm - 12:00am 9:30pm - 12:00am

Breakfast​ ​ xhibitor Setup Time​ E Conference Registration & Basket Raffle ​SESSION 2​ ​ Exhibit Area Open​ Common Ground Room Open​ ​Business Meeting/Elections​ ​SESSION 3 Lunch with Exhibitors Exhibit Area Open​ SESSION 4​ ​SHO Roundtable Committee Meetings Exhibit Area Closes​ SHO Reception​ Cocktail Reception​ ​Recognition Dinner​ ​Common Ground Room Open Evening Activities​

​Ballroom West ​​North Great Hall ​Registration Breakout rooms ​North Great Hall ​120 ​100 Breakout rooms ​Ballroom West ​North Great Hall Breakout rooms 140C ​Breakout rooms ​North Great Hall ​xxx ​xxx ​Ballroom West ​​120 TBD

Breakfast​ Conference Info & Basket Raffle ​Common Ground Room Open​ ​SESSION 5​ ​SESSION 6​ Closing Luncheon/Raffle Results​ Executive Board Meeting​

Ballroom West Registration area 120 ​Breakout rooms ​Breakout rooms ​Ballroom West ​100

Friday, October 26, 2018 7:30am - 8:30am 8:00am - 11:30am 8:30am - 10:30am 8:45am - 9:45am 10:00am - 11:00am 11:30am - 12:45pm 1:00pm - 3:00pm


SPECIAL PRESENTERS Dr. Paul Gordon Brown is a scholar, consultant, and speaker specializing in residential curriculum and curricular approaches to student learning outside the classroom. Paul has nearly 20 years of professional experience in higher education and student affairs, holding positions within residence life ranging from Resident Assistant to Dean of Students. Paul holds a PhD in Higher Education from Boston College and has taught in the Higher Education Programs at Boston College and Merrimack College. Paul currently serves as the Director of Curriculum, Training, and Research for the higher education technology software company, Roompact. An experienced presenter, Paul has had accepted and given over 80 refereed presentations at international and regional conferences. Paul has also served as a faculty member for the Institute on the Curricular Approach (formerly the Residential Curriculum Institute) for multiple years, is a faculty member for ACUHO-I’s Professional Standards Institute, and is a graduate of ACUHO-I’s National Housing Training Institute. Paul is a prolific author, writing self-published work on residential curriculum and numerous peer-reviewed book chapters and articles on technology and student learning.


Dr. Paul Gordon Brown


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During my 25 year tenure with the Pennsylvania State University, I have worked in Student Affairs, Residence Life and Auxiliary and Business Services. Some of my experiences have included facility management, budget administration, supervision, student conduct, new student orientation, student activities, counseling/crises management, student government advising, student/staff training and on-call responsibilities. I have also had the privilege of working within the Penn State Commonwealth Campus system for 6 years serving in smaller campus communities. In my current role, as Director of Housing Operations, and with the support of an excellent staff, I provide the leadership and strategic planning for an organization with over 290 professional and paraprofessional staff serving over 14,000 students and family members and approximately 35,000 summer conference guests with an operational budget of $65 million dollars. I have also gained extensive experience collaborating with colleagues, faculty, community members, architects and contractors, soliciting and incorporating student feedback and developing a student centered residence hall environment. In addition to my University experience, I have also had the privilege of partnering with MACUHO as an employer at MAPC, Co-Chair of SSLI, Chair of HFO Committee and most recently, as the Director of Business Operations & Communication. •​Master of Science: Counseling/Student Personnel. Shippensburg University, Shippensburg, PA •​Bachelor of Science: Sociology and Philosophy. Frostburg State University, Frostburg, MD

Experts in Residence (EIR) Our Experts in Residence are seasoned professionals in our field w vide information and guidance in either Residence Education or Ho Facilities. You will also have an opportunity to sign up for one-on-on either professional to get advice on your career path, a dilemma at practices. Look out for more information on how to sign up!

Call us at 1.800.525.7307 to discuss a program to fit your institution’s needs.



Joanne Goldwater is the Associate Dean for Retention and Student Success at St. Mary’s College of Maryland (SMCM). In this role, Joanne is responsible for helping the institution create a retention strategy, and connecting students with the people, programs, activities, resources, and support systems they need to be successful and to persist to graduation. She is also an instructor of sign language at the College. As the Regional Affiliation Director on the Association of College and University Housing Officers-International (ACUHO-I) Executive Board, Joanne served as the liaison with the North American-based Regional Presidents and President-Elects, and identified and articulated issues of importance to the regions and the Executive Board. Joanne was the co-founder and co-director of the Regional Entry-Level Institute. She served as the President of the Mid-Atlantic Association of College and University Housing Officers (MACUHO), the Eastern District Representative for ACUHO-I, and a trustee and Past Chair of the ACUHO-I Research & Educational Foundation Board. Joanne has presented keynote addresses, online courses, and Webinars, as well as numerous conference presentations both regionally and nationally. She has received numerous awards and recognitions. One of her most valued recognitions was in 2015, when MACUHO honored Joanne by creating the Joanne Goldwater Distinguished Senior Level Professional Award. She received her B.S. in Deaf Education from the University of North Carolina – Greensboro. While working full-time at Central North Carolina School for the Deaf, Joanne completed her M.Ed. in Counseling & Guidance from UNCG. Before coming to SMCM, Joanne worked at Western Maryland College for six years. She started there as the Assistant Director and held several other titles before joining the SMCM staff. She has been at SMCM since 1993, starting as the Director of Residence Life. In 2000, she was promoted to the Assistant Dean for Residential Life position and who proin 2006 to the Associate Dean of Students/Director ousing and of Residence Life position. Joanne is a proud breast ne time with cancer survivor of almost eight years and is active work or best with the American Cancer Society’s Relay For Life. She is happily married to her husband of 23 years, and loves being the stepmom to three (now) adult sons and being a grandmother. She also loves her cat, Aria.


COME AND STAY A WHILE Come to MACUHO and stay a while in Erie to explore the beautiful Presque Isle, wine country, Erie Ale Trail, or the bustling local businesses and restaurants that make Erie our true Gem City.

Presque Isle State Park

Ranked by USA Today as “Top Pennsylvania Attraction 2017” and the “#1 Freshwater Beach in the Country 2016”, Presque Isle State Park is a National Natural Landmark and Pennsylvania’s most visited State Park. Presque Isle (French for “almost an island”) welcomes over 4 million visitors annually. As Pennsylvania’s only “seashore,” Presque Isle offers visitors a beautiful coastline with stunning sunsets. Visitors flock to Presque Isle for its distinctive blend of natural beauty and year-round recreation including swimming, boating, biking, surfing, birding, and fishing. Explore on foot, wheels, surreys, skis, and kayaks. Just outside the Park’s entrance is the Tom Ridge Environmental Center (TREC). TREC is a state-of-the-art, green facility, focused on educating visitors about the unique 3,200 acres that is Presque Isle State Park. TREC features the new Erie Visitors Center plus interactive exhibits, a 75′ observation tower, Presque Isle Gallery & Gifts, Sunset Café, and The Big Green Screen, a 4-story high, 45 feet wide theater.

Erie Wine Country and Erie Ale Trail

Just outside of Erie, along the lake, are numerous vineyards offering tastings, tours, and sometimes live music. Perfect for extending your trip to Erie or reconnecting with MACUHO friends, take an afternoon to drive through the Pennsylvania autumn foliage and relax at a local winery or brewery. Lake Erie Wine Country Brochure Lake Erie Ale trail Brochure

Presque Isle Downs and Casino

Presque Isle Downs & Casino, northwestern Pennsylvania’s premier gambling destination and racetrack! Try your luck at 1,580 slot machines, 32 table games and 9 poker tables, or place your bets on off-track and live thoroughbred racing. Minutes from downtown Erie, Presque Isle Downs spans 272 acres and features a state-of-the-art poker room, award-winning dining, four lounges, live entertainment, customer incentives and the new Brew Brothers with 30 specialty, local/regional craft beers on tap. The gaming and excitement is 24/7!

Splash Lagoon

Bring your family to MACUHO and have a blast at Splash Lagoon! Listed as one of America’s top indoor water parks, Splash Lagoon allows guests to swirl down nine water slides, climb the Tree Tops ropes course, relax in the lazy river, spin in the new Aqua Tumbler, and ride the waves in the largest wave pool in the Eastern Unites States. Once you have had enough splash time, keep the fun going with the Treasure Island arcade and laser tag!

Learn More about Erie Attractions



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Profile for MACUHO Magazine

MACUHO Preconference Mailer - Fall 2018  

MACUHO Preconference Mailer - Fall 2018