SEPTEMBER 2020
RESILIENCE
CONTENTS Greetings from Grey...................... 2 Connect Rehabilitation.................. 4 Avenue A / Sign Street.................. 5 Blue Mountain Village................... 6 Heartwood Home.......................... 7 Ice River Springs........................... 8 The Giddy Goblin.......................... 9 Rocklynn Inn Bed & Breakfast...... 10 Have1.com.................................... 11 E & R’s Bulk Bin............................ 12 Grey County Real Estate.............. 13 Gemini Canada............................. 14 Harmony Centre............................ 15 Holstein General Store.................. 16 Axed Throwing Club...................... 17 Hanover Raceway......................... 18 Georgian Bay Phoenix Gymnastics and Acro.................... 19 Grey County Outdoors.................. 20 Rediscover Grey............................ 22 Local Immigration Partnership...... 23 Osmow’s........................................ 24 Chatsworth Orchard & Cidery....... 25 Starter Company Plus Recovery.. 26
Indigenous Culinary Experience 28
On the Cover:
New pick up window at the Leeky Canoe, Meaford
SEPTEMBER 2020
RESILIENC
GREETINGS FROM GREY
PAUL MCQUEEN, 2020 GREY COUNTY WARDEN
PERSEVERANCE. RESILIENCY. It’s been nine months since we last checked in - and wow, a lot has changed since last December. The COVID-19 pandemic has impacted every aspect of our daily lives, including the ways we work, socialize and shop. We have seen the effects on these changes on our local economy and especially on our small businesses. As we start to settle into what will become our new normal, it’s clear now more than ever of the importance of supporting our neighbours and communities. The best way to do so is by supporting locallyowned businesses. This issue of Made in Grey Magazine highlights stories of perseverance and resiliency from small businesses across all nine of our municipalities. As we collected these stories, we saw the struggles of businesses during this unprecedented situation. We are in awe of their flexibility as they rapidly adapt to the demands of our current reality, and we admire their determination to find a way forward while keeping themselves, their clients, and their communities safe and healthy.
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Sugar Dust Baking, Owen Sound
COUNTY OF GREY
Economic Development 595 9th Avenue East Owen Sound ON N4K 3E3 877 • 733 • 4739 ecdev@grey.ca Madeingrey.ca
If you require this document in another format, please contact communications@grey.ca
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The Rocking Horse, Owen Sound The businesses in this magazine tell stories that are exciting and inspiring, emotional and heartfelt. Their stories are specific to their circumstances, but they are honest, true, and reflective of what many businesses across our County are facing. Their stories confirm something we already know: the people of Grey are resilient and strong, and we continue to be encouraged by the way our community has come together to support each other during this challenging time. Businesses are continuing to open back up with new safety procedures in place. Now is the time to rediscover and safely explore the many offerings of our communities. We have so many exceptional places to eat, shop and play, and we encourage you to continue supporting local. When you shop local, your money stays in our communities and helps build a stronger economy. You also get the added bonus of knowing exactly where your fresh food and products come from. Choosing to check locally-owned options first for your regular shopping or recommending your favourite local businesses to family or friends doesn’t just feel great, it helps our businesses survive and thrive. We know the coming months will bring both challenges and opportunities for businesses. We look forward to continuing to work with you to grow and strengthen our partnerships and our community.
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Johnny K Sports, Hanover
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CONNECT REHABILITATION In May 2019, Stephanie Sollazzo and Clare Donaldson opened CONNECT Rehabilitation Yoga Fitness with the goal of breaking down the barriers between rehabilitation, fitness and wellness. After less than a year in business in Owen Sound, they were forced to temporarily close their doors when the COVID-19 pandemic unfolded. CONNECT offers a suite of life-improving services for clients experiencing pain or injury, so quickly adapting services was crucial to the wellbeing of their clients. Within a week of the closure, CONNECT pivoted to offer online services. Physio and chiropractic appointments were offered virtually, and yoga and fitness classes were hosted online through Facebook Groups, YouTube and Zoom. Not only were clients thankful to be receiving services,
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CONNECT was also able to mitigate some demand on the local healthcare system by helping clients alleviate pain that may have otherwise resulted in a visit to a doctor’s office or emergency room. After making modifications to their workplace and processes, CONNECT reopened its doors on June 1. Keeping clients and new customers informed of the changes has been key to ensuring everyone feels comfortable and safe. Most services have now returned in-person, but many continue to be offered virtually for the convenience of clients. To learn more about CONNECT Rehabilitation Yoga and Fitness, visit connectrehab.com or call 519-372-2121.
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AVENUE A / SIGN STREET While COVID-19 has slowed many businesses down, Avenue A and Sign Street have had little time to rest. Located in Springmount, the full-service advertising agency and affiliated sign and graphic shop serve an array of local clients. When the pandemic hit, coowner Deb Shaw and her team understood that the survival of their businesses was directly linked to the small local businesses they serve.
updates and helping them conform with new regulations. For the first seven weeks, owner Deb and her team had little time to rest. Revenues were down, expenses were up, but their clients needed them, and they were there for them. On the other side of the shared building, Sign Street had its own challenges. What was on track to be a record-setting spring season came to a screeching halt with the provincial shut down and Sign Street was abruptly faced with the difficult decision to lay off staff. Fortunately, the layoff was short lived. As essential businesses were permitted to continue to operate, Sign Street’s production was able to continue in support of those clients. In time, the list of essential businesses grew, and so did the demand for Sign Street’s products - which now included new items like sneeze guard barriers, physical distancing decals, safety signage and much more.
Under normal circumstances, Avenue A has weeks or even months to carefully and strategically develop campaigns and products. The sudden onset of COVID-19 quickly changed their clients’ needs. Suddenly, well-planned campaigns needed to be heavily adjusted or scrapped entirely. Client marketing, a significant part of Avenue A’s revenue, needed to be drastically scaled down. The websites and business listings they manage for clients needed to be updated continuously to communicate ongoing changes to services. Online sales platforms needed to be quickly created for clients moving to digital sales. Deb’s team even found themselves in somewhat of a consulting role, helping clients stay informed of government and public health’s latest COVID-19
Deb
Admin, Sales and Business
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ENIO
dan
summer
Graphic and Websites
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Accounts and Billing
andrew
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Jennifer
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Radio, Video and Social
Radio and Writing
Signage and Construction
Digital and Search Engine
As summer approached, workload somewhat stabilized at both Avenue A and Sign Street, but they remain busy and dedicated to their clients. To learn more about the businesses, visit their websites at avenuea.ca and signstreet.ca.
Creative Assistant
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BLUE MOUNTAIN VILLAGE Blue Mountain is Ontario’s premier four-season destination. This year, the Village expected a busy March Break week as always, but within days, everything changed. When the province announced the closure of non-essential businesses, the ski operations, attractions, hotels, retail shops, and food and beverage facilities went quiet at Blue Mountain. Andrew Siegwart, President of the Blue Mountain Village Association (BMVA), recounted the days after the pandemic declaration. “Early operations issues were to safely close down and secure all our assets in the village and work with Blue Mountain Resort as they closed down the hill. A lot of food was donated, and one shop owner made all inventory available to staff on a first-come first serve basis. The immediate concern was for staff. While most were laid off and able to access government assistance programs, we also became aware of our agricultural community needing workers, so we partnered with the Georgian Bay Fruit Growers Association and Grey County to refer laid-off tourism workers.” Amidst the financial uncertainty of the complete resort shutdown, BMVA worked hard to bring together all stakeholders and the regional community. Together they planned survival and recovery strategies. Finally the time came to reopen, but that too posed challenges. “Designing new procedures; making changes to almost every aspect of the village and all its businesses; consulting with the province, Grey Bruce Public Health Unit and the Town of the Blue Mountains; and in some cases having to create our own policies was a huge amount of work and was required in a very short timeframe.” One of the biggest challenges was transforming Blue
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Mountain’s ‘open door’ approach to visitors. New maximum capacities were put in place for the village, mountain and other resort areas. The village created teams of ambassadors to inform guests and manage visitor behavior, and launched a reservation system to manage the sales of tickets and passes. Collaboration amongst resort partners inspired new practices and opportunities. “We’ve been meeting almost daily within our team and weekly with our partners across the village and resort, sharing data and observations which form the basis for any changes in our management. This has really improved our ability to understand and react and is likely something we’ll continue with for some time.” The Village has gone to great lengths to communicate with visitors to plan ahead, buy tickets online and book restaurants in advance to enhance their visit. Andrew and the team at Blue are also looking at new experiences to provide even more alternatives and dispersion across the incredible geography of Blue Mountain’s portion of the Niagara Escarpment. Learn more about Blue Mountain Village at bluemountainvillage.ca.
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HEARTWOOD HOME AND HEARTWOOD CONCERT HALL When the pandemic lockdown began, Joanna Bottrell, owner of Heartwood Home, did what all businesses deemed non-essential did. She closed her doors. And then she got to work. Joanna took advantage of the lack of traffic to refinish the floors in her Owen Sound retail space. She got her business online and found the sales amazing through Facebook and Instagram. Regular customers bought almost every plant in the store, which offers a combination of houseplants, furnishings and décor, and crafts from local artisans. Joanna says she is incredibly grateful for the support she received from the community while in-store shopping was not an option. Heartwood Home’s doors are open again, and locals and visitors are driving sales, which to Joanna’s surprise are a fraction higher than last year at this time. Staffing, however, is an ongoing challenge. Some employees are balancing childcare and are choosing to remain laid off until schools open and daycare options return.
What they do know is that the hall is gearing up to reopen, and things will look very different with limits to event capacity and a ban on performers singing to an indoor audience. One option could be a clear barrier between the stage and audience so entertainers can perform safely. Margins in the entertainment and hospitality industries are notoriously thin, so reducing audience capacity to roughly 30% will have major impacts on the hall’s bottom line. Many patrons are anxious to get back and are sending messages of encouragement and support. In the meantime, until the hall reopens, Heartwood encourages them to visit the store’s coffee bar for their fix of downtown culture. Learn more about Heartwood Home at heartwoodhome.ca or by calling 519-470∙2500.
Her partner business, Heartwood Concert Hall, is upstairs. The two businesses work together to ensure year-round success: the store is busiest through the summer months and the hall is busiest through winter. That means Heartwood’s toughest challenge may be still to come, as no one knows for sure when regular concerts and events will resume.
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ICE RIVER SPRINGS Remember back in March, when flour and toilet paper were flying off the shelves, and what that told us about the supply chain? Bottled water and personal protective equipment (PPE) were also in extremely high demand, and Ice River Springs, a combined water bottler and plastics recycling business based in Feversham and Shelburne, worked hard to meet those needs. Early on, the company was busy bottling and shipping water, attempting to meet market demand. Crystal Howe, Sustainability Manager and daughter of the owners, says the workforce was incredibly loyal, and everyone took their Stage 1 essential service status very seriously. That meant no nonstaff visitors at the plant; masks, face shields and temperature checking for everyone; and increased plant sanitation. While the Feversham plant made sure the water market was saturated, the plastics division pivoted into PPE and bottle production for hand sanitizer with direction from Federal and Provincial Economic Development staff. There’s a major advantage to being a recycler. “Because our plastics came from the Blue Box programs in Ontario, all the raw materials were already here, so the company’s supply chain was not disrupted.” Without a work stoppage impacting their services, the company quickly got busy supporting the community. Ice River Springs worked with staff at the Collingwood hospital to design face shields and
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manufacture them for local front-line workers. They donated bottles to Canadian Mist in Collingwood and BioVectra in PEI for hand sanitizer. They donated many thousands of bottles of water, including 20,000 bottles to the Care4Cause Foundation and 19,000 to the Pope Foundation. They bought 1,000L of hand sanitizer for use in their plants and to share with other businesses in the community. Transportation for many of these was donated in turn by local transportation partners. The company’s Earth Day budget (usually put towards community education and activation) was donated to the food bank in Markdale to assist with local food security. The company’s new marketing director, Tracey Lavelle, was hired during the initial COVID lockdown and has been working with her team remotely. She’s still waiting to meet the team in person, but said she feels like part of the family because of how everyone continues to pull together for the greater good of the community. Find out more at www.iceriversprings.com.
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THE GIDDY GOBLIN Hanover’s Giddy Goblin is a respected retailer of games, comics, collectables and home to multiple gaming tables and two escape rooms. Jennifer Heerema, owner, is honest when asked about her business: “I run it as a hobby, and to provide work for my employees.” When COVID-19 hit, Jennifer had to get serious about the survival of her business. Her first move was to tell her five staff to stay home and stay safe. Jennifer came in two days a week to revive her online store, which she had closed the previous year; get as much inventory online as possible; and offer free delivery within 20 kilometers of Hanover. Adapting her business to online sales and delivery was her first pivot. Balancing childcare for her four children and operating her business was a challenge, as she spent between up to four hours per week delivering products in addition to keeping up with online orders and social media. The store was allowed to re-open in early July and with this good news came the challenge of meeting safety guidelines and bringing staff back to work. Jennifer made modifications inside her store and required all staff and customers to wear masks, even before the Public Health order. Looking ahead, Jennifer hopes to re-open one escape room per weekend in September. Weekends are getting busy, but sales have not caught up to usual levels and Jennifer worries about the impact of physical distancing in the upcoming Christmas season, which is the busiest time of the year. Learn more about the Giddy Goblin and visit the online store at giddygoblingames.ca.
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ROCKLYN INN BED & BREAKFAST It has been quite the year for Rocklyn Inn Bed & Breakfast owners Lesley and Michael Telfser. They arrived in Grey Highlands in February 2019 and began extensive renovations on the unique century home. Built in 1891, the home was previously in Michael’s family and run as the Rocklyn Inn approximately 22 years ago. In June 2019, the Rocklyn Inn Bed & Breakfast held a grand opening celebration. Not ten months later, COVID-19 changed everything. With both personal and business travel ground to a halt, Rocklyn Inn Bed & Breakfast had to shut down their operations completely. But adversity breeds innovation, and Lesley and Michael decided to repurpose the front of their bed & breakfast to create a new business: The Rocklyn Inn Ice Cream and Snack Shop. On June 27th they opened the doors and began offering a wide array of Chapman’s ice cream, assorted snacks & beverages, local baked goods, and sandwiches and salads made in-house. They installed picnic tables with umbrellas and a portable toilet with a
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handwashing station, creating a comfy and safe resting stop for farmers, cyclists and other visitors. After being unable to find business relief through programs such as CEWS and CEBA, the Telfsers also eventually found temporary aid through the Regional Relief and Recovery Fund. In June, when short term rentals were permitted to resume operations in Ontario, the Rocklyn Inn Bed & Breakfast reopened. They are now operating both businesses and have already served their first bed & breakfast guests. Both Lesley and Michael understand the unique challenges ahead for the tourism and hospitality industry, but they will continue to do what entrepreneurs do best: taking a step back and pivoting when needed. For more information about the Rocklyn Inn Bed and Breakfast and the Rocklyn Inn Ice Cream and Snack Shop, visit rocklyninn.ca or find them on Facebook or Instagram.
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HAVE1.COM Gabe Nowak, long-time owner of local design, print, sign and promotional items shop Have1, said he was following the pandemic closely on the news starting back in December. In March it all quickly hit home. Despite providing some essential services, Have1 saw most of their business grind to a halt when non-essential businesses shuttered. Many of their regular customers are in tourism or need supplies for trade shows and conventions, both of which dried up almost completely. The shop was forced to temporarily close their doors and lay off some staff. But Gabe is not one to sit around. He got thinking, and soon developed a way to produce ear-saving clips in-house on his laser and 3D printers. 5,000 of these clips were given away to local nurses. The business then shifted to making plexiglass guards, and then high-quality face shields. The demand for face shields was so great that Have1 reached out and connected with local competitors to help meet demand! Then, as the province entered Stage 2 and Stage 3, the request for floor decals and signs came in fast and furious. Gabe has now re-hired all of his staff, and they continue to meet demand for local PPE and COVID-19 related signage in-house. Their newest venture, coolmask.ca, is custom fabric cloth masks with logos. These masks are now being exported to regions across Ontario. Entrepreneurs are always shifting to meet demand, and that is what Have1, like many small businesses, had to do. As the economy and more businesses reopen, regular business is starting to come back for Have1. Check out their range of products and services by visiting Have1.com or calling 519-376-6000.
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E & R’S BULK BIN E & R’s Bulk Bin opened in Meaford in February of 2012 as a typical bulk food store with self-serve bins. Earlier this year in March, when the Ontario Government declared only essential public facing services could remain open, E & R’s Bulk Bin knew they needed to get creative. The new way of shopping, pickups and deliveries only, was not very conducive to the bulk food model. They needed to think outside of the bins. To adapt to this new reality, the store created an order pickup model. They purchased a stand-up freezer and brought in frozen fruits and vegetables. They sourced local farmers to supply chicken, beef, pork and lamb. Hard to find items like toilet paper, yeast and flour were added to their shelves. Call in orders and curbside pick-up orders grew as they welcomed both old and new customers, all relieved to purchase from a small local shop instead of venturing out to the larger big box grocery stores during the lockdown. The response to E & R’s Bulk Bin’s new business model has been positive and they see this new revenue stream as having long-term potential. By searching for new sources of revenue and evolving their business model to meet the demands of their customers, not only are they weathering the storm, they are an astonishing three times busier now than when they opened.
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COVID-19 has offered an important lesson in diversifying their business, and E & R’s Bulk Bin is successfully discovering new ways to do it. Their advice to other business owners during this time is ‘listen to your customers wants and needs and accommodate them the best you can.’ For more information on E & R’s Bulk Bin, call 519-538-5050 or follow their latest updates on Facebook.
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GREY COUNTY REAL ESTATE Located on the main street in Markdale, Grey County Real Estate has been a local real estate connection in the heart of Grey County since 2012. When the pandemic struck, it threw a wrench in their day-to-day operations. Having built a company based on human interaction and open houses they had to rethink their entire approach of doing business. Initially they closed their office and suspended or delayed prospective listings. But their municipality offered them a lifeline that gave them the resources they needed to weather the storm. The Municipality of Grey Highlands’ Community Improvement Plan allowed them to take on some important renovations while the offices were closed. This funding offset the cost of a installing a new accessible ramp to the entrance of the building and added other features to make their building fully accessible. They also made improvements to the building façade, driveway and parking area and installed new outdoor signs.
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The Grey County Real Estate office is now open to the public again with new health and safety measures to protect their agents and customers. They can now complete almost all transactions without direct contact, though at times they do miss the person-toperson meeting. They are still seeing a strong appetite for purchasing, with 40% of buyers being local and 60% coming from outside Grey County. They have also put more energy into their digital marketing. This year they accessed the Digital Main Street grant through the Municipality of Grey Highlands. This funding will allow them to rebrand and update their website. As Grey County Real Estate approaches their 10-year anniversary, they are embracing their new reality and making the most of it. To support Grey County Real Estate you can contact them at 519-986-2552 or find them at greycountyrealestate. com or on Facebook.
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GEMINI CANADA Gemini Canada of Neustadt is part of one of North America’s largest manufacturers of dimensional letters, logos and plaques. The company started in Cannon Falls, Minnesota over 50 years ago, set up a sales office in Kitchener in the 1980s, and soon started looking at nearby small towns to start a production and sales facility. Neustadt fit the bill. Today, Gemini Canada occupies two buildings and employs 45 people, with one third involved in customer service and sales across Canada, and two thirds involved in production. With the onset of COVID-19 and Phase 1 business closures in Ontario, manufacturing of dimensional letters was not considered an essential service and production was scaled back. However, the company was able to pivot into production of three different designs of face-shields. Gemini sold face-shields on a break-even basis and donated shields to essential front-line workers in the immediate community, such as the West Grey Police. Producing personal protective equipment allowed Gemini to keep part of its workforce on site and in production, while the
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remainder was sent home but not laid off. Lara Javalyn, Customer Service Manager explained that Gemini has a very strong family-centered ethic and that its careful planning and solid financial base allowed the company to retain all its workforce in Neustadt. While Gemini has switched back to production of signage products, there is still a lot of uncertainty. Many of their customers are in Ontario, but they also partner with businesses across Canada. With an unknown restart to regular operations for most businesses across the country, there are many challenges ahead. Lara said that their focus right now is to be attentive and personally responsive to their customers’ needs. “Everyone, including Gemini, is pitching in to help through this challenging time. We are all in this together. We are blessed to live in the kind of community where we can feel valued for our contributions, safe, and can work toward coming out of these current times more resilient than ever.” Learn more at geminisignproducts.com.
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HARMONY CENTRE –
BUILDING ON 150 YEARS OF TRADITION Harmony Centre, a registered charity formed in 2012, purchased the former Knox United Church in downtown Owen Sound with a plan. The initial vision was to create a community space for a needed soup kitchen in the existing dining hall, and to use the rest of the building for music, arts, and social services. Seven years later, the soup kitchen incubating the Owen Sound Hunger and Relief Effort (OShare) has moved out on its own, and ongoing renovations to the dining hall and kitchen continue thanks to volunteer labour.
directors is focused on maintaining and improving the Harmony Centre as a social enterprise serving the Grey Bruce region. “We are always ready to change, to hear what is needed. This space was built by the community, for the community almost 150 years ago, and we want to make sure we are here for the next 150 years.” Learn more about the Harmony Centre at harmonycentreos.ca.
The Harmony Centre is home to the Georgian Bay Concert Choir and Georgian Bay Children’s Choir, and many other community groups use Harmony Centre’s spaces and amenities for their weekly or monthly activities. The Centre regularly hosts a variety of performances, activities and events, with tenants including Big Brothers Big Sisters of Grey Bruce, Grey Bruce Sustainability Network and Wonderland Music Studio. As a place that sees an average of 50,000 visitors per year, the Harmony Centre has been particularly devastated by COVID-19. Visitation dropped to zero and fundraising activities stalled. Paying monthly costs without event and room rental revenue has been a challenge, especially because as a volunteer-run non-profit charity, Harmony Centre has not had access to any government funding to date. Coordinator Leigh Greaves says they have reached out to foundations across Canada for support, and to organizations and governments across the region to consider Harmony Centre for meetings. New safety guidelines for cleaning and personal protective equipment, re-opening to host groups and meetings, and getting back on track with renovations are some of their immediate goals. Despite these many challenges, Leigh is encouraged to see people starting to come back. As always, the board of
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HOLSTEIN GENERAL STORE Talk about a challenging start! Brian Plume and Dee Dee Eurig bought the Holstein General Store last year, excited to breathe new life into the community’s anchor business. It was a challenge from the get-go: on top of everything that comes with taking over a new business, they had to deal with a bridge closure in November, and then the pandemic in March. Despite these challenges, the response from the community has been overwhelmingly supportive, says Dee Dee, the store manager. Their customer base expanded dramatically as shoppers avoided longer trips and kept their shopping hyper local. Their store was an option for locals to avoid busier retailers, and also a way to support the community by purchasing from other local mom-and-pop businesses in the area. As a result of this growth, the store has expanded their range of products, groceries and services, including the addition of an LCBO off-licence retail location. They are profiling local food products and making the Holstein General Store a true community asset. Visit to fill up on butter tarts and stock-up on other local foods: ‘Love’s Sweetness’ bbq sauce, maple syrup and maple candy; Eccles Honey; Funky Ferments pickled beets and preserved foods; Feige’s Gourmet Dressings; Woodland Springs Institute dandelion jelly; Kountry Korner jams and preserves; West Grey Premium Beef products; the Spot Restaurant’s butter tarts; and more. To learn more about the Holstein General Store, find them on Facebook.
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AXED THROWING CLUB Adapting to the current pandemic restrictions has been a struggle for many of our Grey County entrepreneurs, and Melissa and John Herod were no exception. The Herods moved to Thornbury in 2016 after choosing the rural community life over their previous residence in the GTA. The AXED mobile throwing club trailer made its way into our communities on Father’s Day 2018. With such a popular response to the trailer, Melissa and John opened AXED Throwing Club at a retail space in Thornbury and welcomed their first guests in November 2018. Last summer at this time, they’d have three to five bookings per week and they could also be spotted all over Grey County with their mobile trailer. “Things were so good, and everything was just rockin’… and then everything came to a complete halt.” Melissa and John had to reassess, and “make a decision based on numbers rather than emotions”. On July 6 while other businesses were making plans to reopen their doors to the public, the Herods were making the heavy-hearted decision to keep their doors to their physical location closed for good.
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The resiliency of the Herod entrepreneurial team is evident, as AXED is a multifaceted business model and eager to adapt. The mobile trailer will remain the heart of AXED and will continue to be available for bookings and events. They’ve modified their business model to make it more available for shorter local bookings and you can already spot the AXED mobile trailer at various locations in Grey County. Throughout this transition they will continue to come up with new and creative options for AXED and focus their energy on other skill sets of the Herod team. Consider AXED mobile trailer for some physically distanced team building activities, social get togethers or special celebrations. “We know that the world is changing and we are stepping away from an indoor experience (for now) and are going to focus on our trailer and creating some AMAZING NEW outdoor throwing experiences!” Learn more about AXED at axedthrowing.com or facebook.com/axedthrowing.
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HANOVER RACEWAY The 56th season of the Hanover Raceway, a harness racing track that holds races throughout June to September, started a little differently this year. With a normal capacity of 2500 fans, the current pandemic restrictions were definitely going to be challenging for the Raceway. Thankfully, the raceway already had plans to increase their online activity for this season. Steve Fitzsimmons had just taken over as General Manager for the Raceway on March 1, 2020. Fitzsimmons, with his background in broadcasting, was working with his new team to develop plans to build a new TV studio in the coach house space and upgrade their internet to allow for an extremely clear broadcast stream. This way, the raceway could ensure there were no challenges with buffering when people watched the races from home. These planned changes to their business model couldn’t have come at a better time. With people forced to stay at home and with no sports to watch online, off-track racing (placing bets online) quickly became very popular. The Raceway’s opening day on June 6th had the highest betting total in 29 years, even with no fans in the stands! Their average off-track day in 2019 was
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$3,000, but that first day brought in nearly $68,000. The Hanover Raceway continued to average daily totals in the $50,000s over the following weeks. Additional changes included moving the race times from evenings to afternoons, to put the spotlight on the Hanover Raceway rather than competing with other dominant racetracks. Despite the success in off-track betting, the 100-person gathering limit continues to be a balancing act in accommodating long term fans as well as horse owners and their family members. Putting the proper safety measures in place with this size of operation is Fitzsimmon’s primary focus. “As a rookie manager – it was important to implement every possible step to keep everyone safe and not be the reason that we had to shut down - due to an outbreak. We really want to thank all of our fans in supporting us by betting online and getting us through the challenges of this pandemic. We look forward to you coming back to join us in person as soon as we can.” For more information on the Hanover Raceway, visit hanoverraceway.com or contact Steve Fitzsimmons, General Manager, at 519-364-2860 ext. 101.
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GEORGIAN BAY PHOENIX GYMNASTICS AND ACRO Established in 2013, the Georgian Bay Phoenix Gymnastics and Acro (GBPGA) have spent the past seven years expanding their program offerings, making equipment and facility changes, and growing their staff to a team of ten coaches and two judges. Last season, the facility had over 50 local athletes who represented the club at meets all over Ontario and 200 recreational athletes participating in programs and camps. Like so many other businesses, COVID-19 had other plans for the GBPGA team and their athletes. On March 13th, the club closed their doors. The winter recreational program was cut short and March break camp and the spring recreational session were cancelled. The athletes were not able to complete their season, missing all championships and most competitions. With so many restrictions in place, the facility’s reopening for competitive and recreational programs was very uncertain and required significant changes. A lot of modifications were put into place prior to re-opening on June 1st. This included the purchase of cleaning machines, training of staff, adding of essential buckets and hand sanitizers all around the facility, the removal of some equipment, lobby and change room changes, athlete screening, mandatory participation forms, and more. When GBPGA were finally able to open safely, it was on a modified basis with much smaller participation numbers.
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“The biggest challenges have been trying to plan and then re-plan constantly. Not only are we to follow all the government protocols, we are also part of the Gymnastics Ontario federation and follow their set of rules.” Thanks to the many changes they implemented, they were one of the few businesses able to provide summer camps for youth. GBPGA has a great video on Facebook of all the changes the participants can expect. “We are adapting and changing with the current climate and are hopeful we can have a full year of participation with everyone staying safe and healthy. We are very grateful for all of the community support and on-going patience during these uncertain times.” For more information, visit georgianbayphoenixgymnastics.ca, find them on Facebook, or call Petra Ballantyne, owner and coach, at 226-668-3243.
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GREY COUNTY OUTDOOR ACTIVITIES CAMPAIGN As Ontario moved into Stages 2 and 3, Grey County’s natural areas started experiencing a monumental increase of residents and visitors. After being cooped up for months, people were eager to enjoy the outdoors and take in Grey County’s beautiful trails, scenic lookouts, waterfalls, municipal parks and beaches. Because of COVID-19 concerns and restrictions, many Ontarians are choosing to stay close to home this simmer and avoid travel outside of the province. This is increasing demand on popular local spaces close to cities and unfortunately causes concerns over crowding as public health experts urge everyone to physically distance. Crowds also pose a threat to the natural wellbeing of outdoor spaces when they are not treated with respect.
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Throughout the spring and summer, crowding became an issue at many local hotspots. Stakeholder groups and partner organizations were reporting overflowing parking lots, record-setting visitation, and a disturbing amount of garbage and waste at a number of sights. Some of the busiest locations included Eugenia Falls, Hoggs Falls, Lorlee Forest, Metcalfe Rock, Old Baldy and others. In response, Grey County, local municipalities, trail partners and conservation staff strategized solutions.
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Visit responsibly and be prepared. Obey all signs. Maintain physical distancing (2 metres). Have a face covering handy. Give space to allow others to pass, when safe to do so. Understand washrooms may be closed. Pack out all your garbage. Carry water and hand sanitizer.
Too Crowded? Grey County is full of trails, lookouts and other points of interest just waiting to be discovered. Check out nearby locations on our Outdoor Activity Map at VisitGrey.ca or by scanning this code!
Tourism is vital to Grey County’s local economic. Pushing visitors and seasonal residents away would surely have longlasting impacts on tourism businesses and our communities, so instead, a plan was devised to help spread people out. Not only would it limit crowding, it would improve visitor experiences.
VisitGrey.ca
In June the Grey County Outdoor Activities Map was launched to help redirect visitors from well-known and popular hotspots to lesser known but market ready areas. The map monitored the popularity of locations, difficulty of trails, and also pointed to patios and other points of interest for visitors to enjoy. The map was promoted on social media and on trailhead signage at popular destinations where hikers and visitors could access it simply by following a QR code from their smartphones. In addition, Grey County deployed Ambassador Teams to our busy outdoor areas on weekends to offer on-the-ground assistance and recommendations to visitors. These teams promoted safe practices and good etiquette at outdoor areas, offered tourism and local area information such as places to eat or use restrooms, and also suggested other close by locations to visit if the area was at capacity. View the map for yourself and discover your next hike or selfie shot. Visit www.VisitGrey.ca/Rediscover to learn more.
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| SEPTEMBER 2020
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REDISCOVER GREY
– SHOPPING LOCAL, AND SHARING STORIES OF RESILIENCY, SUCCESS AND HOPE This summer, as government phases allowed for more daytrips and local travel, Grey County launched the Rediscover Grey campaign in support of our local businesses. The campaign highlighted all that Grey County has to offer and encouraged everyone to safely explore and ‘rediscover’ the shops, services, restaurants and outdoor spaces we all know and love, as well as a few hidden gems along the way! Each week of the campaign we highlighted one of our nine Grey County municipalities and encouraged everyone to enter the Rediscover Grey weekly contests, hosted on our social media pages. Two winners were randomly selected each week to win prize packs valued at $150 each, full of locally sourced items and gift cards from businesses within that week’s featured municipality. All that the participants needed to do to be entered was get out and explore the spaces and places of Grey and share their experiences with us on social media by using the hashtag #RediscoverGrey. Aside from the weekly contest winners, the drive to support local was felt greatly by businesses across the county who had been affected in countless ways by the COVID-19 pandemic. As we know, every business has a story of resiliency during these unprecedented times. Through the Rediscover Grey series, Grey County interviewed, filmed, and produced weekly videos which featured businesses’ stories of resiliency and hardships. Using the real and raw voices of our local business owners to speak directly
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to the public, we were able to share their stories of successes and failures, and their hope that as the public continues to venture out to #RediscoverGrey they will also rediscover them too! By showcasing a number of local shops, arts and culture experiences, restaurants, and various businesses across Grey, we hoped to shed some light on both the positives and negatives that the COVID-19 pandemic brought to our local economies, tourism industry, and municipal communities. The Rediscover Grey video series was meant to uplift and educate on the wide impacts the pandemic had on the lives of the featured businesses and surrounding areas. Our small businesses felt the weight of the world drop down on their shoulders – the least we could do was help carry it, one video, one advertisement, and one shop local campaign at a time. For more information about Grey County’s Rediscover Grey campaign and how you can support local, check out VisitGrey.ca/Rediscover. Facebook - @GreyCountyTourism Instagram - @VisitGrey Twitter - @VisitGrey
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LOCAL IMMIGRATION PARTNERSHIP Grey and Bruce counties are partnering to address newcomer integration and employment needs in the region through the formation of a Local Immigration Partnership (LIP), funded by Immigration, Refugees and Citizenship Canada. This LIP will address the isolation of newcomers in a large geographic area by increasing our capacity for coordination, connection and collaboration to foster a welcoming community. The partnership will help create a more welcoming environment for newcomers by bringing together various settlement programs and institutions to share knowledge and develop resources.
“Newcomers to Grey and Bruce bring skills and knowledge to our communities and they are an important part of our future,” said Grey County Warden Paul McQueen. “As our population continues to age out of the workforce, it’s important that we have resources available to help our newcomers settle in our region and call Grey and Bruce Counties home.” “Bruce County and Grey County have many of the same opportunities and challenges with newcomer attraction and retention,” said Bruce County Warden Mitch Twolan. “By working together, we can pool our resources and networks to develop a responsive and successful partnership.”
LIPs were launched as a pilot project in Ontario in 2008 as a joint venture between Citizenship and Immigration Canada and the Ontario Ministry of Citizenship and Immigration, and has since expanded to eight other provinces and two territories.
Organizing the project will be the role of the newly hired Local Immigration Partnership Coordinator, Melissa Avedesian. “I’m excited to work with Grey and Bruce counties on such an important initiative. I look forward to building on the current successes in the community, while also supporting new collaborations,” said Avedesian. “In these first few weeks in the role, I have already experienced the support and excitement that community partners have for this initiative to be kicking off. I look forward to working with partners through coordination, connection and collaboration in the fostering of an inclusive and welcoming community.”
LIPs do not provide direct services to newcomers. Rather, they seek to make host communities more welcoming by engaging a range of stakeholders and enhancing collaboration and strategic planning at the community-level to improve settlement and integration of newcomers. The LIP in Grey and Bruce will offer support to local employers, school boards, healthcare centres, boards of trades, professional associations, ethno-cultural and faith-based organizations, social services sectors and other service providers. Specifically, the initiative and funding will foster welcoming communities throughout Grey and Bruce counties by developing community-based partnerships and planning based on the needs of newcomers in the region and promoting the benefits of diverse and multi-cultural communities. Our region has realized the important role that newcomers play in diversifying and enriching the social, economic and cultural vitality of our rural communities.
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MadeInGrey.ca
| SEPTEMBER 2020
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OSMOW’S SPECIAL FEATURE BY WALEED ASLAM
WELCOMING IMMIGRANT ENTREPRENEURS TO GREY-BRUCE-OWEN SOUND! My friend Patel Hiren has opened Owen Sound’s newest eatery! Osmow’s is a Mediterranean chain that started from a food truck in Toronto and has tantalized our taste buds for the past two decades. I decided to grab lunch the other day and was amazed when I saw the lineup outside the door and the scores of people stopping by and giving the owner a thumbs up! Patel came to Canada in 2014 as an international student and in a span of six years has set up two restaurants with a business partner – one in Owen Sound and another in Orillia. Patel hires dozens of people and serves hundreds of meals a day. When asked why he chose Owen Sound as his second location, he told me he fell in love with the community and its residents after spending many weekends here while driving up to Tobermory with his family to enjoy the picturesque Bruce Peninsula. Patel and his partner had planned to open in April, but the pandemic postponed their opening to June 1st. “We had already hired our staff for April, so when June came around, we spent some money on PPE, floor decals, signage and sanitizer and got ready for our opening,” he explained. “We were surprised when opening in the middle of the pandemic, even head office was surprised at the amount of business we were receiving. We are really thankful to the community in helping us during the pandemic and welcoming us during this COVID-19 situation”.
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It makes me so happy to see so many immigrant and migrant businesses moving up to our great City/ County/Region. I’ve said time and again that this is indeed one of the best places to live, invest and raise a family. I also feel we are at a crossroads; this is our opportunity to attract and retain newcomers and migrants and their investments to our area. Not only will this add to our amazing community, but it will also generate the investment and employment that our region needs. In the past two years that I’ve been up here I know of so many immigrants and migrants including my own family that have invested millions into this economy while generating dozens of jobs. The recent pandemic has taken a devastating toll on small businesses and estimates show that one in four restaurants might have to shut down permanently. I feel we must all do everything we can to support our local businesses and eateries. As for me I’m going to go back to enjoying my amazing SHAWARMA POUTINE! For more information on Osmow’s, visit Osmow’s on Facebook.
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CHATSWORTH FARM ORCHARD & CIDERY, THE FUTURE HOME OF CLOCKWORKS CIDER Daune MacGregor is a paediatric neurologist at SickKids Hospital in Toronto. She has lived at her equestrian farm in Chatsworth for over 30 years with her daughter Dru, who runs and manages the farm. Three years ago, they formed a dream: to create a cidery in their classic Ontario bank barn; building the orchard, production house and agri-tourism destination from the ground up.
were allowed to continue, as the project was deemed an agricultural operation.” To ensure onsite safety, wash stations were set up and masks were issued, and thankfully no one lost their jobs.
To help this dream become a reality, they enlisted Ellis Gray Consulting, lead by Russ Ellis & Ewout De Rijke, to manage the entire build. The project included creating a production, retail and event space, including a large indoor arboretum; and the planting of heritage demonstration, experimental and highintensity production orchards. No one could have imagined that a global pandemic would sidetrack their well-laid construction and opening plans, but the family found a way to keep working towards their dream. Says Ellis: “The initial challenge was how to keep the project moving with a construction shutdown, however after working closely with the Ontario Ministry of Labour, we determined we
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The 120 year old barn was lovingly restored by hand by L. Patten & Sons Construction, led by Jerry Patten. Structural work was completed on the stone foundation and an outer ‘skin’ was created around the building to allow the original post and beam interior to be cleaned and maintained. The second challenge? The supply chain. “Specialty items needed to be brought in from various locations around the world, including fermentation and carbonation tanks from Italy and glass bottles from China. With COVID-19 almost completely closing down both these countries, this inevitably caused delays in production and shipping.” Despite the initial delays, Clockworks Cider is set up to begin production in September and plans to open to the public as soon as possible this fall. For more information, visit clockworkscider.ca.
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| SEPTEMBER 2020
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STARTER COMPANY PLUS RECOVERY PROGRAM A new COVID-19 recovery program offered through the Grey County Business Enterprise Centre is providing 45 small businesses from across the region with one-time funding. The Starter Company Plus Recovery Program assists small businesses with grants of $2,500 to help them reopen and maintain operations throughout the COVID-19 pandemic. More than 80 applications were received for the program with the highest number coming from the tourism and retail sectors. “COVID-19 is having a dramatic impact on many newer small businesses. The Starter Company Plus Recovery Program assists small businesses that have been in operation for one to five years and find themselves with unexpected reopening costs. These could be expenses related to physical changes or business model changes,� explains Courtney Miller, manager of the Grey County Businesses Enterprise Centre. Recovery grants will have an impact across Grey County. Successful applications were approved for businesses in all nine local municipalities. Applications were open for the program from July 1 to July 15. Funding for the Starter Company Plus Recovery Program is provided by the Province of Ontario and Grey County. Now located at the newly renovated Sydenham Campus, the Business Enterprise Centre provides entrepreneurs throughout Grey County with the information, tools and guidance needed to successfully start, expand and grow their small business. To learn more, visit MadeInGrey.ca/Business-Enterprise-Centre.
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Expect MORE than an education – an EXPERIENCE. Smaller campuses and class sizes encourage big ideas, strong connections and innovative, real-world learning opportunities. Add that to services dedicated to supporting students’ well-being and an 89.7% grad employment rate and it’s easy to see how LEARN MORE
Georgian offers MORE.
GeorgianCollege.ca BARRIE • MIDLAND • MUSKOKA • ORANGEVILLE • ORILLIA • OWEN SOUND • SOUTH GEORGIAN BAY Grey County Economic Development
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MadeInGrey.ca
| SEPTEMBER 2020
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INDIGENOUS CULINARY EXPERIENCE PROGRAM AT RIVERSTONE RETREAT On August 12, Riverstone Retreat hosted an event organized and coordinated by charitable organization Elephant Thoughts and Chef Zach Keeshig. The event showcased the partners’ Indigenous agriculinary teaching partnership. Riverstone Retreat Centre has been a quiet oasis on the Saugeen River just outside of Durham for years. It boasts beautiful buildings created in part from materials found on the property (including a cobblestone inn and a smaller eco-nest cottage), a pavilion, sleeping cabooses, outdoor recreation facilities and more. Many weddings, conferences, workshops and other gatherings have taken place in this magical spot over the past 2 decades. In May, the Collingwood based charitable foundation Elephant Thoughts took over ownership and management of the retreat center, which was originally built by Ernie and Edith Martin and is located on their farm property. One of the group’s many projects includes Indigenous food education. Grey County chef Zach Keeshig has been working with a group of five young Indigenous women (from Neyaashiinigmiing, Kenora and Iqaluit). They’re
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learning culinary skills including foraging and seasonal recipe development using food from the Martins’ ample gardens. The lunch on August 12 was an opportunity for the learners to show off their skills. And what a spread! The nine-course menu featured dishes including wild herb cured rainbow trout and bannock, lamb tartare on kale flatbread, whitefish with wood sorrel and cattail cooked in birchbark, sous vide tenderloin and wild juniper braised beef tongue ravioli with turkey tail mushroom jus, chicory root and duck egg “popsicle”, maple tart (see photo) and more. Most of the foods were grown, raised and foraged on the Riverstone site or from nearby Grey County suppliers. It was a spectacular showcase of the rich food heritage of the Ojibway people. To book a private meal with chef Zach, find “Chef Zach Keeshig” on Facebook. For more information about the Riverstone facilities and programs, see riverstoneretreat.com.
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FALL FORAGING FORAGED WILD GRAPE & ROSEHIP SORBET GRAPE SORBET
RECIPES BY CHEF ZACK KEESHIG Wild Grape Sorbet Ingredients • 2 quarts of wild forged grapes (or tart blue skinned jelly grapes like Concords) • 2 sprigs of lavender • 3 cups of simple syrup (equal parts organic cane sugar to water) 1.5 cups sugar to 1.5 cups water Rosehip Sorbet Ingredients • 2 quarts of handpicked rosehips • 3 cups of simple syrup - 1.5 cups sugar to 1.5 cups water
simple syrup to sweeten the puree and make the base liquidly smooth. Time to freeze. This step is done in stages. We want to puree the mixture completely, then once frozen we puree it one more time. We do this to ensure the ice crystals are broken down and as smooth as possible. Serve how you like!
WILD GRAPE SORBET To make simple syrup: In a medium saucepan, combine the sugar and water. Bring to a boil until the sugar dissolves. Once completed, set off to the side to cool.
ROSEHIP SORBET See simple syrup above.
To make grape sorbet: After you have foraged your wild grapes, give them a very good wash under cold water. Pick away any stems or vines that may still be attached. After the grapes have been cleaned, place them into a medium saucepan with the lavender. Turn to a medium heat. We want the grapes to release their natural juices. This should take about five minutes or so then, and the grapes should be cooked down to a jam like consistency. Once the jam consistency is created, we want to put it into a high-powered blender, pureeing the mixture. Next, strain the mixture through a very fine mesh strainer, catching the seeds, skins, excess lavender, etc. (anything we don’t want in the sorbet). Now our grape puree, flavored with lavender, is ready for the simple syrup. This part of the recipe is to taste as well as consistency. We want to add just enough
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To make rosehip sorbet: Begin by using a paring knife to clean the seeds and the tiny hair like fibers from the inside. Once completed give them a very good wash under cold water. In a medium saucepan add the rosehips and half of your simple syrup. Rosehips are unlike grapes or berries, and they need to sit in liquid to cook them. Once the rose hips have been simmering in the simple syrup and are cooked through completely (they will soften and break down) puree in a high-powered blender. Strain your mixture through a fine mesh sieve to help ensure you have gotten any non-pureed pieces out. Check for sweetness and consistency, then freeze, and puree once more for a smooth rosehip sorbet. *It is better to forage these ingredients in the fall, or even better, after the first snowfall. It helps to sweeten them naturally.
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New to Canada and Grey Bruce?
PHONE: 519-379-5535 EMAIL: settlement@osgb.ymca.ca https://www.ymcaowensound.on.ca/CommunityInitiatives
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MADE IN GREY CONTACTS GREY COUNTY | 595 9th Avenue East Owen Sound ON N4K 3E3 SAVANNA MYERS Director of Economic Development, Tourism & Culture savanna.myers@grey.ca 519-372-0219 x 1261
STEVE FURNESS Manager of Economic Development steve.furness@grey.ca 519-372-0219 x 1255
PHILLY MARKOWITZ Economic Development Officer – Local Food philly.markowitz@grey.ca 519-372-0219 x 6125
JACINDA RUDOLPH Economic Development Officer Jacinda.rudolph@grey.ca 519-372-0219 x 1270
COURTNEY MILLER Business Enterprise Manager courtney.miller@grey.ca 519-371-3232
TAYLOR CORFIELD Business Enterprise Coordinator taylor.corfield@grey.ca 519-372-0219 x 1297
MELISSA AVEDESIAN Local Immigration Partnership Coordinator Melissa.Avedesian@grey.ca 519-372-0219 x 6108
KIMBERLY TROMBLEY Administrative Assistant Economic Development, Tourism & Culture kimberly.trombley@grey.ca 519-372-0219, ext. 6120
OWEN SOUND
HANOVER
THE BLUE MOUNTAINS
BRENT FISHER Manager of Community Development & Marketing 808 2nd Avenue East Owen Sound, ON N4K 2H4 bfisher@owensound.ca 519-376-4440 x. 1254 www.owensound.ca
APRIL MARSHALL Economic Development Manager 341 10th St.reet Hanover, ON N4N 1P5 amarshall@hanover.ca t 519.364.2780 x 1253 www.hanover.ca
TIM HENDRY Manager of Communications & Economic Development 32 Mill St., Box 310 Thornbury, ON N0H 2P0 thendry@thebluemountains.ca 519-599-3131 ext 282 www.thebluemountains.ca
MEAFORD
CHATSWORTH
GEORGIAN BLUFFS
JANET SPERLING Manager of Strategic Initiatives 21 Trowbridge Street West, Meaford, ON N4L 1A1 jsperling@meaford.ca 519-538-1060, ext. 1102 www.meaford.ca
PATTY SINNAMON CAO Clerk 316837 Highway 6, RR1 Chatsworth, ON N0H 1G0 psinnamon@chatsworth.ca 519-794-3232, Ext. 124 www.chatsworth.ca
JOHN NORTON Chief Administrative Officer 177964 Grey Road 18 R.R. #3 Owen Sound, ON N4K 5N5 jnorton@georgianbluffs.ca 519-376-2729 www.georgianbluffs.on.ca
SOUTHGATE
WEST GREY
GREY HIGHLANDS
DAVE MILLINER Chief Administrative Officer and Acting Economic Development Officer 185667 Grey Road 9 Dundalk, ON N0C 1B0 dmilliner@southgate.ca 519-923-2110, ext. 210 www.southgate.ca
LAURA JOHNSTON Chief Administrative Officer 402813 Grey Rd 4, RR 2, Durham, ON N0G 1R0 ljohnston@westgrey.com 519-369-2200 www.westgrey.com
MICHELE HARRIS Director, Economic & Community Development 206 Toronto St., Unit 1 Markdale, ON N0C 1H0 harrism@greyhighlands.ca 519-986-1216 ext. 221 www.greyhighlands.ca
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| SEPTEMBER 2020
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