Human Services Annual Report 2004

D E PA R T M E N T O F H U M A N S E R V I C E S

C I T Y O F LY N C H B U R G, V I R G I N I A

FISCAL YEAR 2003 ANNUAL REPORT

“The mission of the Department of Human Services is to improve the quality of life for our community.�

D E PA R T M E N T O F H U M A N S E R V I C E S

TA B L E O F C O N T E N T S

Message from the Director . . . . . . . . .2 Financial Highlights . . . . . . . . . . . . . . .6 Community & Juvenile Services . . . . .8 Museum System . . . . . . . . . . . . . . . .10 Public Library . . . . . . . . . . . . . . . . . .12 Social Services . . . . . . . . . . . . . . . . .14 Staff Directory . . . . . . . . . . . . . . . . . .15

FISCAL YEAR 2003 ANNUAL REPORT

MESSAGE FROM THE DIRECTOR

a shining example of the City’s commitment to downtown revitalization. The spacious building affords a new beginning for Human Services with a functional, customer and employee friendly design in a setting that preserves the building's historic character.

Change was the overriding theme for the Department of Human Services during FY 2003. Change in infrastructure, location, and work design; change in service delivery methods; and change in funding streams and resources. The theme is captured with the presentation of the department’s first Annual Report. It features highlights of many achievements during FY 2003 aimed at Council’s vision for stable, productive, and inspired families as well as the department’s mission and strategic plan for improving the quality of life in the Lynchburg community.

Old Courthouse Museum Significant progress was also made toward the preservation and restoration of the Old Courthouse Museum. Design documents were completed along with a plan for obtaining historic tax credits. Work will continue toward the goal of completion by the end of FY 2004. This restoration effort required the relocation of the Museum System office and collections to the Business Development Center during FY 2003. Exhibits were temporarily moved to Bragassa’s Store, 325 Twelfth Street, hosted by the Lynchburg Historical Foundation.

Human Services Building Several capital projects were at the forefront this year. The crowning achievement was the completion of the renovation of the historic J.W. Ould Building and the relocation of 170 Human Services staff members to a permanent home at 99 Ninth Street. The move in April 2003 marked the end of an intensive four-year process of planning, design, renovation, and construction. This was the first major municipal project managed and financed by a limited partnership, Commerce Street Partners, LP.

Dependency House A third important capital project is the restoration of the Dependency House at 450 Cabell Street. In FY 2003, the department partnered with the Lynchburg Historic Foundation to develop a plan for short term stabilization and long term restoration of the structure.

The successful venture was completed on time, under budget, and yielded $1.1 million in historic tax credits. This office space, housed in the heart of downtown, is FISCAL YEAR 2003 ANNUAL REPORT

2

D E PA R T M E N T O F H U M A N S E R V I C E S

ing quality programs, establishing neighborhood based services, and ensuring fiscal responsibility.

Funding Reductions Over the past two years Human Services has realized a loss of nearly $1.1 million in State funding. The loss of funds affected Libraries, Social Services and Juvenile Services. With the guiding principle of preserving the quality of programs and services to families and children, a viable fiscal plan was developed that maintains essential services with no increase in local cost to the City. This is a remarkable achievement in an environment of increasing service demand and shrinking Federal and State funding.

Moreover, this report is but a sampling of the thousands of service delivery interactions between Human Services employees and the citizens of Lynchburg. These interactions help to enhance and improve the quality of life for children and families in our community.

Sincerely,

Diana C. Trent Director Human Services

The department continues to rise to the challenge by engaging in strategic planning, embracing change, examining new ways of delivering services, cultivating public/private partnerships, streamlining processes and procedures, utilizing technology solutions, and maximizing funding streams.

Commitment to Excellence The talent, creativity, and resourcefulness of the Human Services staff produced extraordinary results, even under the most challenging circumstances.

This Annual Report affirms the department’s commitment to excellence through fostering healthy families, promoting prevention activities and services, provid3

FINANCIAL HIGHLIGHTS

FISCAL YEAR 2003 REVENUE $19,905,156

City Cost $5,168,176 Library & Museums $349,982

26%

Human Services Administration $55,000 0.3%

1.8%

Juvenile Services $5,794,892

Social Services $8,537,106

29.1%

42.9%

FISCAL YEAR 2003 ANNUAL REPORT

4

D E PA R T M E N T O F H U M A N S E R V I C E S

FISCAL YEAR 2003 EXPENDITURES $19,905,156

Library & Museums $1,611,994

Human Services Administration $449,806

8.1%

2.3%

Juvenile Services $7,863,913

Social Services $9,979,443

39.5%

50.1%

5

COMMUNITY & JUVENILE SERVICES

FACILITIES AND STAFF

The programs of Juvenile Services are operated with 108 staff from several different locations throughout the City: Administration, CSA, Youth & Prevention 99 Ninth Street Day Services 1517 Jackson Street Single Point of Entry, Outreach Detention, Community Services & Restitution 405 Cabell Street

PURPOSE

The purpose of Community/Juvenile Services is to serve at-risk youth and families who are before the 24th Judicial Juvenile and Domestic Relations Court by providing a continuum of services that include prevention, early intervention, residential services, home-based services and secure detention.

Programs are based on a restorative justice model which emphasizes public safety, accountability and rehabilitation

SPARC House 150 Linden Avenue (campus of Presbyterian Home) Opportunity House 1517 Jackson Street Detention Center 1400 Florida Avenue HIGHLIGHTS OF 2003

• Youth and Prevention Services provided and/or coordinated programs and services

The Comprehensive Services Act (CSA) provides a collaborative system of services and funding that is child-centered, familyfocused and community-based when addressing the strengths and needs of troubled and at-risk youths and their families.

Referrals are made to the Family Assessment and Planning Teams (FAPT).

These teams are designed to reduce service duplication and develop a plan that considers the least restrictive, most cost-effective, community-based option.

FISCAL YEAR 2003 ANNUAL REPORT

through two nationally recognized Blue Print prevention programs—Families and Schools Together and “Too Good for Drugs and Violence” afterschool curriculum.

• Program Planner for Youth and Prevention Services presented “Project Sticker Shock” at the Office of Juvenile Justice and Delinquency Prevention National Leadership Conference held in Atlanta, Georgia.

6

D E PA R T M E N T O F H U M A N S E R V I C E S

• SPARC House received 100% compliance

• 30 court-referred youth participated in

from the Department of Juvenile Justice

the Community Services & Restitution

in its most recent audit of more than

Program.

300 core standards.

• 75 youth participated in the Day Services

• Single Point of Entry established working

Program, which achieved a 92%

partnerships with the Master Gardner’s

success rate.

Program, the Lynchburg Historical

• 34 youth participated in the Evening

Foundation, Mt. Carmel Baptist Church

Sanctions Program, a structured, super

and the Daniel’s Hill Neighborhood Watch.

vised, community services-oriented

• Opportunity House youth volunteered

program for court-involved youth.

more than 500 hours in services to

• 275 youth received Shelter Care services.

the community.

• 400 youth were served through Outreach

• Lynchburg Regional Detention Center

Detention & Electronic Monitoring.

successfully implemented the MAYSI II

• 40 male juveniles were housed and

(a mental health screening instrument) program.

served at Opportunity House.

• Director of Day Services provided the

• 40 female juveniles were housed and

“Drumming on the Edge of Leadership”

served at SPARC House.

Program to the afterschool participants at

• 355 juveniles were detained at the

R.S. Payne Elementary School.

Lynchburg Regional Detention Center.

STATISTICAL OVERVIEW

• 291 youth received services through the

• 1,200 youth participated in prevention

Comprehensive Services Act.

activities, including Project Double Team mentoring and afterschool programs, Youth Day of Caring, Job Shadowing Day, smoking prevention activities, the Mayor’s Youth Council and the Hill Climbers Youth Recognition Ceremony.

7

MUSEUM SYSTEM

HIGHLIGHTS OF 2003

• Lynchburg Silversmiths exhibit opened in the Diggs Gallery at Point of Honor, June 18 and ran through December 2003.

• Eggstravaganza (Kids’ Haven partnership) at Point of Honor drew 575, record attendance for this event.

• New Accessions to the collections

Old Court House

totaled 1,672 artifacts, including business PURPOSE

records and memorabilia donated by the

The Lynchburg Museum System informs the public about the city’s history and preserves the tangible evidence of that history.

C.B. Fleet Company.

• Digital Image Scanning Equipment was installed permitting in-house reproduction of historical images from the collections.

FACILITIES AND STAFF

• Museum Relocation to temporary quarters

The Museum System is operated by three full-time, and seven part-time

in the Business Development Centre in

employees from two locations:

anticipation of Old Court House restoration.

Old Court House 901 Court St. (closed for restoration)

• Temporary Exhibits installed at Bragassa’s Store hosted by the

Point of Honor 112 Cabell Street

Lynchburg Historical Foundation.

• Museum System successfully moved

In addition, the Museum System main-

over 23,400 artifacts from the Old Court

tains several public exhibits:

House in November, 2002, in preparation

Lynchburg Community Market 1219 Main Street

for its restoration. The artifacts and the museum offices were relocated to the

Lynchburg City Hall 900 Church Street

Business Development Centre and the

Lynchburg Regional Airport 4308 Wards Road

exhibits have been temporarily installed

Bragassa’s Store 325 Twelfth Street

Lynchburg Historical Foundation.

FISCAL YEAR 2003 ANNUAL REPORT

at Bragassa’s Store, hosted by the

8

D E PA R T M E N T O F H U M A N S E R V I C E S

STATISTICAL OVERVIEW

• 6,538 citizens visited the Museum (decrease of 24%, attributed to closure of Old Court House Museum)

• $8,880 admission fees collected (decrease of 10.4%, due to loss of OCH fees)

• 1,672 artifacts accessioned (increase of 160%)

• 1,931 hours provided by volunteers (valued at $38,658)

Point of Honor

9

P U B L I C L I B R A RY

• Youth Programs drew 15,718 youth to 389 programs, including 3,568 who participated in the Summer Reading Program.

• Go Figure interactive children’s traveling mathematics exhibit drew 3,000 visitors during its 6-week stay. Lynchburg was the only library in Virginia to host this exhibit.

• Gates Computer Lab taught 1,500 adults basic computer skills.

• Born to Read Program provided books to the parents of 2,000+ newborns at Virginia Baptist Hospital.

PURPOSE

The Lynchburg Public Library serves as a center for education, information, recreation, and culture.

• Audio Reading Machine provided through a grant from the Disabilities Board.

• Volunteers worked 4,642 hours worth $92,933 given by 100 individuals.

FACILITIES AND STAFF The Public Library serves two locations

• Friends of the Library provided $16,500

and is operated by a staff of 20 full-time and

in direct assistance

20 part-time employees:

• Fax Service Initiated

Main Library 2315 Memorial Avenue

STATISTICAL OVERVIEW

Downtown Branch and Public Law Library City Hall, 900 Church Street

• 28,620 (44% of population) registered borrowers

• 466,092 items checked out • 160,354 items owned • 41,762 reference transactions • 18,664 program attendance • Electronic resources

HIGHLIGHTS OF 2003

• Lynchburg Reads second annual community-reading program presented “The Color of Water” by James McBride, reaching over 1,500 individuals. Collaborating with R-MWC,

- 12,350 visits to library web site - 47,816 (average 160/day) users of public access PCs - 12,010 articles viewed, downloaded or printed from database

the highlight of the series was the appearance of the author and his three-piece jazz band, which drew 800 adults and teens to R-MWC’s Smith Auditorium.

FISCAL YEAR 2003 ANNUAL REPORT

10

SOCIAL SERVICES

PURPOSE

being provided to all 121 local social

The Lynchburg Division of Social Services (LDSS) provides temporary services to assist citizens in their efforts to be healthy, stable, and productive.

services agencies.

• Food Stamp Accuracy Rate:

LDSS has

been rated a “best practices” agency for achieving and maintaining an accuracy rate of 100% in the local management of

FACILITIES AND STAFF

the Food Stamp program.

Social Services is located downtown in

• Recoupments:

the newly renovated building at:

From June 2002 to

May 2003, the LDSS Fraud FREE

Human Services 99 Ninth Street

program grossed approximately $39,866 in recoupments from the Food Stamp and

The community-based staff is housed at

Temporary Assistance to Needy Families

two locations:

(TANF) programs, an amount sufficient to

Lynchburg Health Department 1900 Thomson Drive

cover the cost of the program.

• Adoption Ranking Statewide:

Single Point of Entry 405 Cabell Street

In the most

recent rankings from the Virginia Department of Social Services for the number of

All of Social Services’ programs and

finalized adoptions, Lynchburg ranked 5th

services are operated by a staff of 140

statewide (out of 121 local agencies).

employees comprised of full-time, part-time, grant funded, and wage employees.

HIGHLIGHTS OF 2003

• VaMMIS (Virginia Medicaid Management Information System) Implementation: The Lynchburg Division of Social Services took the lead in battling poor technology via constructive dialogue with the Commissioner of the Virginia Department of Social Services. This resulted in the creation of a training module which is now

11

SOCIAL SERVICES

• Lynchburg Multidisciplinary Team:

responsibilities include management of the

LDSS established the Lynchburg Multi-

reception areas, switchboard, mailroom

disciplinary Team (MDT), which is a five-

and records room, successfully developed

agency, multi-professional investigative

and implemented business procedures for

team established to respond to instances

the new work environment at 99 Ninth

of severe child maltreatment.

Street.

• Regionalization of Lynchburg’s WorkNet

STATISTICAL OVERVIEW

Program: Lynchburg has expanded the

• 31 programs provided

provision of WorkNet services to include clients in Campbell and Bedford Counties

• 21,000 citizens served

and Bedford City. This partnership has

• 42,000 citizens served through reception-

maximized the “Welfare to Work Grant” to

ists at 99 Ninth Street

the fullest. This resulted in more clients achieving goals of career development,

• $63,728,291 worth of resources infused

job retention and income enhancement.

• Job Retention Rate:

into the community

LDSS is currently

ranked 13th out of 121 local agencies in the state for job retention of welfare recipients who have entered the workforce.

• Child Care Site Visits:

LDSS made

75 site visits to child care providers to identify ways to enhance the quality of their child care services.

• Learnfare Program:

LDSS has one of

two active Learnfare programs in the State of Virginia. This program ensures that children of welfare recipients are matriculated and attending school.

• Customer Service Business Procedures: The LDSS Customer Service Unit, whose

FISCAL YEAR 2003 ANNUAL REPORT

12

S TA F F D I R E C T O R Y

HUMAN SERVICES ADMINISTRATION

LIBRARIES & MUSEUMS

Diana Trent . . . . . . . . . . . . . . . . .455-5787

Lynn Dodge . . . . . . . . . . . . . . . . .455-6301

Director

Director of Libraries & Museums

Patrick Haley . . . . . . . . . . . . . . . .455-5802

Tom Ledford . . . . . . . . . . . . . . . .847-1459

Director of Community Services & Administration

Administrator of Museums

Pete Kelly . . . . . . . . . . . . . . . . . .455-5790

SOCIAL SERVICES DIVISION

Accountant

Carol Giles . . . . . . . . . . . . . . . . .455-5789 Human Resource Specialist

Susan E. Allen . . . . . . . . . . . . . . .455-5804 Project Manager

Tamara Rosser . . . . . . . . . . . . . .455-5794 Manager of Planning and Evaluation

Amanda Dudley . . . . . . . . . . . . . .455-5795 Youth Program Planner

Deirdre Glover . . . . . . . . . . . . . . .455-5796 Community Organizer

JUVENILE SERVICES DIVISION

Mark Johnson . . . . . . . . . . . . . . .455-5803 Director

Cindy Kirkland . . . . . . . . . . . . . . .455-5788 Assistant Director

Dennis Shearin . . . . . . . . . . . . . .455-5647 Supervisor of Senior Benefit Programs

Vincent Jones . . . . . . . . . . . . . . .455-5704 Supervisor of Foster Care & Adoption

Virginia Huntington . . . . . . . . . . .455-5726 Supervisor of Child Protective Service & Family Services

Vicki Weakley . . . . . . . . . . . . . . .455-5606 Supervisor of Employment Services

Patrick Haley . . . . . . . . . . . . . . . .455-5802

Rowena Robinson . . . . . . . . . . . .455-5690

Director

Supervisor of Benefit Programs

Tom Currier . . . . . . . . . . . . . . . . .847-1635

Diane Copal-Hancock . . . . . . . . .455-5658

Superintendent of Lynchburg Regional Detention Center

Supervisor of Benefit Programs

Dan Fallen . . . . . . . . . . . . . . . . . .847-1696

Welfare Reform Coordinator

Program Manager of Single Point of Entry Program

Nancy Arthur . . . . . . . . . . . . . . . .455-5773

Linda Blass . . . . . . . . . . . . . . . . .847-1665

Tamera Burkholder . . . . . . . . . . .455-5648

Superintendent of Opportunity House

Sallie Ingram . . . . . . . . . . . . . . . .847-1713 Superintendent of SPARC House

Ed Mikenas . . . . . . . . . . . . . . . . .847-1344 Director of Day Services

Teresa Henley . . . . . . . . . . . . . . .455-5793 CSA Coordinator

Sharon Swedlow . . . . . . . . . . . . .455-5620

Supervisor of Customer Services Supervisor of Benefit Programs

Dale Herbst . . . . . . . . . . . . . . . . .455-5763 Supervisor of Adult Protective Services

Wendy Clark . . . . . . . . . . . . . . . .455-5683 Benefit Programs

Harris Gardner . . . . . . . . . . . . . . .455-5759 Supervisor of Accounting

Stephanie Wood . . . . . . . . . . . . .455-5798 Coordinator of Family Assessment & Planning Team Annual Report designed by the Communications & Marketing Department

D E PA R T M E N T O F HUMAN SERVICES P. O . B o x 6 7 9 8 Lynchburg, VA 24505 99 Ninth Street Lynchburg, VA 24504 TEL: 434-455-5851 FAX: 434-847-1785 www.lynchburgva.gov

FISCAL YEAR 2003 ANNUAL REPORT