April was an incredibly busy and productive month at The Landings Resort and Spa, with our occupancy averaging an impressive 81.42% across the month. This strong performance is a clear reflection of the hard work and dedication each of you brings to your role every day.
As we continue moving forward with purpose, we are seeing exciting progress across the resort from guest satisfaction to new commercial strategies and transformational property upgrades. These developments are not just about enhancing the guest experience; they are about building something meaningful for all of us: more opportunities, more recognition, and a stronger, brighter future.
We are on a mission to reposition The Landings as the premier luxury 5-star destination in the region and at the heart of that transformation is you, our valued team members. As we continue to grow and evolve, our goal is to create a world-class luxury experience for guests and a thriving, supportive work environment for our team. Thank you for being part of this incredible momentum. Quarterly Newsletter for The Landings Resort and Spa Team
Commercial
We are proud to introduce Rebecca Platt, our new Commercial Director.
With extensive experience in luxury resort marketing and positioning, Rebecca is working closely with Oceanid, our commercial services partner.
Their focus includes:
Maximizing Sales and Marketing while increasing occupancy levels
Expanding our visibility in the luxury travel space
Boosting our presence in key markets: USA, Canada and the Caribbean
This effort is to drive increased interest from high-spending travellers, which means more consistent business and greater earning potential for our team.
Strategic Investments
Our Board of Directors is in the process of approving significant capital injection into the property to bring our amenities in line with proper 5-star luxury standards. Projects include:
Beach Club Restaurant Redesign
New Water Sports Hut
Callaloo Washroom Renovation
SURU Bar Redesign (returning to a more practical, original concept)
Elevator Upgrades
Roof Leak Repairs
Air Conditioning Replacements
Spa Enhancements
Soft Upgrade to the Main Lobby
These improvements aim to attract higher-end clientele, make us more competitive and generate year-round business, helping secure jobs and maximize service charge potential.
Beach Club Renovation Project
Push to Attract Local Business
From February to April, we attracted xx promotions; a testament to our evolving
Recent successes through our engagem
Integrity Commission Event
Proven Bank Event
A strong lead on a Cricket partnersh
This approach boosts: Revenue Service charge
Public relations & community engag
E l t i t
ATION
Rewards and Recognition
Thank You Card System
Fun Fridays Culinary Extravaganza
Monthly Staff Appreciation Events (Summer Series)
Cultural Partnership with a Calypso Tent – showcasing our commitment to the arts
Staff Party of the Year – June 7th, 2025!
Get ready for a night to remember as we host our BIGGEST Staff Party yet; all in celebration of YOU!
What is in store:
Live DJ & Entertainment
Food Stations
A dance floor ready for your best moves
Remember to RSVP before you miss this night of fun and team spirit.
Staff Uniforms
We are upgrading our uniforms to align with our luxury branding. These will reflect a polished, elegant presentation, enhancing both guest impressions and team pride.
(These are a few options currently being reviewed. They may not be the uniforms that are ultimately selected.)
(These are a few options currently being reviewed. They may not be the uniforms that are ultimately selected.)
Staff Uniforms
We are upgrading our uniforms to align with our luxury branding. These will reflect a polished, elegant presentation, enhancing both guest impressions and team pride.
(These are a few options currently being reviewed. They may not be the uniforms that are ultimately selected.)
Developing Talent
We are investing in your professional growth through a structured Learning & Development program that aligns with Leading Quality Assurance (LQA) standards.
These efforts ensure you are equipped with the tools and knowledge to deliver excellence and advance in your career.
Celebrating World-Class Achievements
We are honored to be named among the top 10% of hotels worldwide in the Tripadvisor Travellers’ Choice Awards 2025.
This esteemed recognition was made possible by the voices of guests who have experienced the warmth, genuine care and outstanding service delivered by each of you. This award belongs to all of you, and it is a proud reminder of what we can achieve together.
Thank you for being part of this journey!
Your dedication powers our success. As we elevate our brand and enrich our guest experience, we are also committed to elevating your experience as a team member. Together, we are building a future anchored in excellence and anchored in you.
Coming Soon In Our Next Newsletter...
Health, Wellness & Financial Planning
Look out for our next issue where we will share new programs and tools designed to boost your well-being and financial confidence. We are putting you first in every way.
