Крістін Граф "Очікування Організаторів від місця проведення заходу"

MEETINGS IN UNIQUE VENUES Planners’ Expectations

Background • • • •

You have unique venues Different from standard convention halls This can be an asset for meeting planners And have creative appeal for attendees

Background • Venues with historical and cultural appeal • Venues that surprise and entrance • Venues that make people feel special

Lviv Opera House

Religion History Museum

Arena Lviv

Lviv Philharmonic

Potocki Palace

Lviv House of Scientists

History Museum

Standard Convention Hall

Agenda • Why should you host meetings • What are planners expectations • How will you meet these needs

WHY HOST MEETINGS

Why Host Meetings • Revenue – Fees – Increased frequency of visits – Brings more money to the city

Why Host Meetings • Word of Mouth Praise – The most powerful tool – People prefer personal recommendations – The “buzz” factor could begin

Why Host Meetings • Expanded Reputation – People seek you out – Interest grows

Why Host Meetings • Increased Business – More meetings – Increased attendance at venues – More interest in and attention toward university and science centers

Why Host Meetings • Good For You Personally – Credit for initiative – Expanded role at work

Why Host Meetings

WHAT DO PLANNERS EXPECT

Expectations • High standards for service and hospitality – Attitudes – Willingness – Cheerfulness – Anticipation of needs

• Means showing respect, like clients really matter

Expectations • Technology assistance – A/V support – Projectors and screens – Electrical outlets

Expectations • Catering – Lunch – Coffee breaks – Water, candies

Expectations • Venue requirements – Stage/Lectern – Tables for computers and presenters – Seating style – Extra rooms, pencils, notebooks – Heating/air conditioning

Expectations • Venue (cont’) – Lighting sources – Accoustics/microphones – Cleanliness, décor – Fire exits

Expectations • Assistance in finding experts – Technology – Photographers – Transportation – Local accommodations

Expectations • Assistance with Social Activities – Theatre, philharmonic, opera tickets – Museums – Architecture/history – Excursions – Restaurants

SATISFY EXPECTATIONS

Meet Expectations • • • • •

Know what you can do and what you cannot Strong communication in advance Over prepare – planning is the key Try to dedicate a person to cover meeting Do not under-budget fees

Meet Expectations • De-brief after meeting • Follow up with client • If you do all this, you will: – Build relationships for future – Reap the benefits

Meet Expectations COMMUNICATE

DEBRIEF AND

PREPARE

FOLLOW UP

OUTSTANDING

BUDGET

SERVICE

CAREFULLY