Out With the Old and in With the New!

By Sr Manager Inflight Mobility & Strategy Ron Freer

Learn more about the new Inflight EFB Kits!

While the grass isn’t greener with everything in life, it is when it comes to our Inflight Electronic Flight Bag (IEFB)! It’s been three years since our last refresh, so Inflight Operations is thrilled to provide Flight Attendants with new devices loaded with new features, a new onboard sales app, and much more.

On April 3, Flight Attendants began ordering their Inflight EFB Kits, which include:

• iPad mini 6

• MOST custom case

• Payment Puck

• The Payment Puck attaches to the back of the iPad and allows Customers to pay with options like swipe, tap, or chip credit cards. And that’s not all! Mobile payments such as Apple Pay and Google Pay are also accepted onboard.

• OrderUp

• A new onboard sales app that’s easy to use and provides Flight Attendants with new features they’ve been asking for, including quick pay and easy refund options.

While you’ve possibly seen some Flight Attendants with the current and some with the new IEFBs, all Flight Attendants transitioned to their new IEFBs on June 5.

This latest refresh shows how far we’ve come from paper manuals and handheld devices. Originating flights on March 17, 2017, marked our official transition from a paper Flight Attendant Manual to an IEFB. And from the start of this effort to upgrade our tools, Flight Attendants continued adapting to these changes. Let’s hear what they have to say about the new IEFBs:

"I’m so excited to be getting the best equipment and applications that will allow us to deliver a high-quality experience for our workgroup and Customers. By investing in superior technology, we have an opportunity to set a high bar for industry standards."—BWI Flight Attendant Caryn Collier

"With the rise in popularity of digital payment methods like Google and Apple Pay, I’m excited about our new Payment Puck and its capabilities to accept those payment methods! Not only have our Passengers been asking for it for years, but it’s also so convenient for our Passengers to make purchases on the plane with just a tap of a phone or watch."—DAL Flight Attendant Melissa Anderson Bustos

"I love the compact, integrated design of the Payment Puck. As someone who always has their phone but often forgets their wallet, I’m excited about the new tap to pay technology!"—MDW

Flight Attendant Charlie Ulrich

Many thanks to the 164 Flight Attendant testers and their efforts to help modernize our operation. Look for these new devices onboard your next trip this summer!