A career by you, for you

By The Career Mobility Team

At Southwest, you’re empowered to create your own career; one that fits the goals—and lifestyle—you want. Our Career Mobility Team empowers Employees to explore internal career opportunities, discover new roles, or prepare for a promotion through services like career advising sessions, resume review, interview preparation resources, and more. Since April 2021, our Career Mobility Team Members continue championing Employees in their next career move. Not sure where to start or how to grow your career? Hear from Cohearts about their recent career progressions!

I’m a Sr Ground Operations Timekeeping Associate in St. Louis (STL). I’ve worked in Ramp, Operations, Provisioning, and Cargo. I reached a point eventually where my health wouldn’t allow me to work out in the elements, which led me to pursue new opportunities. Most recently, I applied and accepted a position on the Ground Operations Timekeeping Team with the support and guidance of the Career Mobility Team. I’ve interviewed many times throughout my Southwest career and don’t believe I’ve ever felt as confident as I did this last time.

How did the Career Mobility Program support you?

I didn’t know Career Mobility existed until I applied for the position on the Timekeeping Team! A Coheart mentioned it in passing. Curious, I looked into it and booked an appointment as the services offered blew me away. The Career Mobility Team encouraged me and provided good advice.

Kathy Ryan

How It Started: Ramp Agent

How It’s Going: Senior GO Timekeeping Associate

Interview preparation—twice! After the first session, I took that advice and planned for potential interview questions. I booked a follow-up session as a mock interview to gather feedback.

What services did you leverage?

Are there any tips you learned that you’d like to share?

Would you offer advice to those interested in pursuing other internal opportunities?

Yes! Contact the Career Mobility Team and spend as much time as you can spare with them.

Use specific examples to answer your interview questions, and remember to believe in the product you’re selling at your interview!

During my 18 years at Southwest, I’ve worked in several roles, including Ramp Agent, Operations Agent, and Freight Agent. I’m grateful my previous roles contribute to my current success in my short tenure as a Cargo Customer Service Supervisor in Atlanta (ATL). They’ve helped me understand various roles and responsibilities throughout the Company and how we work together. It’s led to better planning and execution for me on the Cargo side.

How did the Career Mobility Program support you?

I connected with the Career Mobility Team since I hadn’t interviewed for a position in a decade. It’s still a vivid memory; I was nervous, trembling, and thought I didn’t do well.

Kennetta Carter

How It Started: Cargo Agent

How It’s Going: Cargo Customer Service Supervisor

I signed up for resume review and interview preparation. The Cargo Customer Service Supervisor position sparked my interest, and I wanted to ensure I did everything I could to prepare. On the day of my interview, I felt overly prepared and confident.

What services did you leverage?

Would you offer advice to those interested in pursuing other internal opportunities?

I’d recommend reaching out to our motivating Career Mobility Team. They’re happy to assist you so you can bring out what already lies within yourself.

Attend an Upcoming Career Mobility Event!

Are there any tips you learned that you’d like to share?

Always keep your resume updated and ready since you never know when a new opportunity may arise. Don’t feel afraid or ashamed to reach out and ask for help. The Career Mobility Team is available to assist and encourage you. And finally, don’t wait until jobs post to do your research—start today!

Do you want to see your career take flight like Kathy and Kennetta? To learn about upcoming Career Mobility events, view past webinars, or see internal career opportunities, visit SWALife >Life & Career >Career & Learning >Career Main >Career Mobility

Leverage the Career Mobility Team’s self-service toolkit, which includes resources to empower Employees to navigate their careers at Southwest. For questions, email CareerMobilityCenter@wnco.com.