Upholding our Safety and Security Culture

By the Safety & Security SMS and Promotions Team

As we head into our 52nd year, our commitment to connecting People to what’s important in their lives and providing Employees with a stable work environment remains strong. One of our top priorities will always be the Safety and Security of our Customers and Employees.

Our Safety & Security Commitment, the foundation of our Safety Management System (SMS), equips us to uphold a strong Safety and Security Culture. We integrate SMS into how we do business, which allows us to set clear expectations for our Employees and the Company.

By signing the Safety & Security Commitment, President & CEO Bob Jordan and COO Andrew Watterson committed to providing the resources necessary to support the SMS and manage operational risk.

The Company reviews, monitors, and measures Safety Performance continuously against our Safety Objectives as part of this commitment. The Safety Objectives identify whether the Safety risk controls in place are doing their job to reduce injuries to our People, reduce aircraft damage, and overall manage operational Safety risks and Security risks

Bob and Andrew can’t do it alone, and here’s how you can help:

Follow all Company policies and procedures, along with government guidelines and procedures.

Company policies and procedures keep you in mind; they manage the level of risk at Southwest Airlines to an acceptable level. Driving Safety is one example of an identifiable hazard. If you operate Company equipment as a part of your job, ensure you’re wearing your seatbelt, following posted speed limits, and maintaining situational awareness to manage the risks associated with driving.

Identify and report hazards through the Safety Reporting System (SRS) or department-specific reporting platforms.

It’s the most beneficial thing you can do! Mitigate risks to prevent injury or damage by identifying and reporting hazards.

Ask yourself these questions when you perform your job responsibilities:

• What’s happening around me?

• Is there the potential for equipment or assets to be damaged?

• Is there the potential for harm to anyone?

• Is there a procedure someone can’t perform as intended?

While these questions aren’t all-encompassing, you have an obligation to file an SRS report if the answer is “Yes” to any of them. All Employees and Contractors have access to SRS. Reports are confidential and routed by the Safety Reporting Team to department experts. Once someone reviews your concern, you’ll receive closed-loop feedback. We also use the SRS to identify trends systemically or specific to your location.

It’s possible you’ve made a personal commitment this year to engage in self-care, take more adventures, learn a new hobby, or declutter your space. Consider adding another personal, unbreakable commitment—upholding our Safety and Security Culture. That commitment can make a difference in ensuring that Southwest Airlines remains the most loved, most efficient, and most profitable airline for years to come!

Last year, we introduced “The Scoop,” a digital publication available to Customers via the e-reader on the Inflight Entertainment Portal. Each quarter includes is an Customer Spotlight that features a Southwest Customer and underscores the Values, Heart, and Hospitality that we extend to our Customers. Here is the spotlight for this quarter.