Employee Spotlight

OKC Customer Service Agent Linh Vong

“You never know how doing one kind thing can help Oklahoma City Customer Service Agent Linh when asked what she values most about her work. Customer Service has been a cornerstone of Linh’s life, and it shows in her passion for bringing joy to others through volunteerism. With a huge Heart for serving children and the elderly, Linh knew she wanted a career that would bring people and opportunities into her life every day. Southwest Airlines® was her proverbial “dream job,” and in January 2021, she officially joined the Southwest Family. Since then, Linh has demonstrated what Southwest Heart is all about.

If you ever fly out of Oklahoma City, you might see Linh sharing travel tips as she welcomes Customers arriving for their flights or handing out candy to younger travelers. Linh finds true meaning in her work by engaging with People and investing in their experiences. On one such occasion, a normal interaction quickly became extraordinary. It led to something that would last a lifetime.

A couple checked in for a flight to Linh’s favorite city—Las Vegas! They were traveling to get married in a small ceremony but had no guests or family attending.

Serendipitously, Linh had plans to be in Las Vegas the very next day, and she was delighted when they invited her to attend their wedding. Upon arriving in Las Vegas, Linh’s first stop was for a wedding gift—candies in Southwest colors! Not only was Linh the guest of honor at the wedding ceremony, but she was also the couple’s witness and even signed the marriage certificate. Yet the story doesn’t end there. When these special Customers returned to Oklahoma City after their honeymoon, Linh wel comed them with a personalized bottle of champagne!

Indeed, this story and Southwest Airlines will be part of this couple’s memories forever, all because of Linh’s passion for making a difference in the lives of others. In her short time at Southwest, Linh has created many meaningful moments for our Customers and her Cohearts, and we can’t wait to see what the future holds. Thanks, Linh, for bringing joy to so many!