Things to Know When Outsourcing to BPO Companies A company is supposed to be outsourcing if it lets some external service provider to manage and execute a business process. It is even recognized as the BPO or Business Process Outsourcing. In this arrangement, mainly there are two parties involved- the customer that engages an external party to take complete care of some of its business procedures, and the outsourcing company in Delhi that is the external party hired by the customer to execute the preferred process of a business. In case of complex and large BPO projects, brokers are even involved whose job is to search and arrange the best BPO Company for the customer.
Different types of outsourcing Outsourcing can be categorized on the basis of work being outsourced as well as the basis of geographical split between the client and the BPO services provider. There are some major categories of work that is normally outsourced: IT - where reasonable development, design, implementation, IT product management and processes and online services is outsourced to the Jindal Gurgaon services provider. Customer management and servicing - it is usually known as voice outsourcing as the main work involves contact with the prospective/existing clients through web or voice media for the purpose of giving client support or to handle telephone selling on behalf of the customer