BUS 100 Introduction to Business Unit 3 Milestone Sophia Course

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1 Which of the following exemplifies a corporate strategy?  A gourmet dessert maker wins an award for outstanding customer service.  A gourmet dessert maker starts a rewards program for sales clerks who provide excellent customer service.  A gourmet dessert maker decides to enter the dried fruit business in addition to making desserts.  A gourmet dessert maker promotes how its ingredients are fresher than those used by other dessert makers.

CONCEPT Levels of Strategy 2 Which of the following is an example of telecommuting?  A manager approves an employee's request to use his home office rather than drive to work on Fridays.  A manager approves an employee's request to extend his hours on Monday through Thursday so he does not have to work on Fridays.  A manager approves an employee's request to set his core working hours from 10:00 a.m. to 7:00 p.m. 

A manager approves an employee's request to take a company laptop on a trip so that he can work while he is away from the office.

CONCEPT Virtual Options in Business Today 3 A large textile mill had a spinning department, a weaving department, a dyeing department and a printing department. Activities were grouped based on the area. For example, all activities related to spinning were grouped to form the spinning department.

What type of departmentalization below does this illustrate?  Process  Customer  Geographic  Form CONCEPT Getting Organized 4 A company decided to install a new type of database software to keep track of inventory. The information systems staff was responsible for backing up all inventory data prior to installing the new software.

Which of the following types of technology risks is being addressed in this scenario?  Updating systems  Technology usage  Corrupting data  Misusing data

CONCEPT Management Technology in Virtual Work World 5 Ryan wanted to talk to his supervisor, Beth, about a new idea for managing the inventory at the store. However, he was reluctant to go to Beth since she was not very receptive to new ideas and changes in their department.

Which of the following personality traits describes Beth?  Low extroversion  High conscientiousness  Low openness  High agreeableness CONCEPT “Big Five” Personality Traits 6 Grant's supervisor told him that he would be promoted if he hired an attractive woman, regardless of her past work experience, to fill an opening in their division.

Which of the forms of discrimination below does this scenario illustrate?  Quid pro quo  Sexual harassment  Hostile work environment  Age discrimination CONCEPT Legal Considerations with Employees

7 Which of the following would NOT be considered a type of incentive program?  Providing continuing education courses  Offering employees a yearly bonus  Paying employees for performance  Providing a profit-sharing program CONCEPT Compensation in the Workplace 8 The management for a company formally agrees to pay its employees a set overtime wage whenever an employee works more than 40 hours in one work week. One month after making this agreement, a supervisor refuses to pay an employee overtime pay. The employee notifies the company management and his union.

Which of the following does this scenario illustrate?  Collective bargaining  Mediation  Grievance  Hostile work environment CONCEPT Labor Unions 9 Sarah was frustrated with her supervisor, and was not motivated to do her job. She felt that her coworkers were treated better than she was, even though she worked long hours and met her performance goals.

Which of the motivation theories below explains Sarah's lack of motivation?  Equity Theory  Management by Objectives  Goal-Setting Theory  Expectancy Theory CONCEPT Contemporary Motivation Theories 10 Which of the following is an example of a short term goal for a business that provides cable TV services?  Roll out the new marketing plan by the end of the current quarter  Build goodwill in the community by developing a community outreach department  Create a new division to provide internet and wireless communication services  Double revenue by the end of the next fiscal year CONCEPT Goal Setting and the Mission Statement 11 The marketing manager asked Jess to complete a competitive analysis report by the end of the week. Even though the request was last minute and she was behind on her work, Jess was reluctant to let her assistant help with it. She liked knowing she was responsible for completing important tasks.

Which of the following is true about Jess' delegation efforts?  Jess delegated effectively since she was willing to assign both routine and important tasks.

 Jess delegated effectively since she knew her assistant was not qualified to complete the report.  Jess delegated ineffectively since she had little time to manage her assistant on additional tasks.  Jess delegated ineffectively since she wanted to retain a certain amount of control.

CONCEPT Decision Making 12 Which of the following is most directly impacted by a positive corporate culture?  Improving employee morale  Implementing more efficient operational plans  Defining the structure of the organization  Establishing intermediate goals CONCEPT Management Process and Corporate Culture 13 In which of the following ways can a business benefit from increasing the diversity of its workforce?  It can improve the company's reputation in the business community.  It can reduce costs related to training employees from different backgrounds.  It can lead to fewer instances of ethical violations within the company.

 It can increase the communication barriers among its employees.

CONCEPT Workforce Diversity 14 Natalie managed the development of a new software for a technology company. She evaluated the feedback she obtained from clients who had purchased the software. Natalie used the feedback to help make product updates and fixes for all customers.

Which of the steps of the management process below does this illustrate?  Planning  Leading  Organizing  Controlling CONCEPT Management Process and Corporate Culture 15 Which of the motivational theories below argues that employee productivity increases as managers pay more attention to their employees?  Maslow's Hierarchy of Needs  Classical Theory & Scientific Management  Two Factor Theory  Hawthorne Effect CONCEPT

Motivation, Morale and the Early to Mid-20th Century 16 Connor gave one of his employees a poor rating on a performance appraisal. The employee met all of her listed goals, but Connor felt she did not interact well enough with her team members.

Which of the following does this scenario describe?  Error due to unequal emphasis  Error due to gender bias  Error due to flawed objective measures  Error due to recency effect CONCEPT Appraisals and Their Impact in HR and Training 17 Which activity below is performed during the developing phase of Human Resource Management?  Offering instructional sessions  Providing an employee orientation seminar  Updating employee benefit choices  Creating applicant tests CONCEPT Human Resource Management Overview 18 Which of the following is a reason human resources might keep a skill inventory of employees?

 To manage employee relations problems  To reduce redundancy in available positions  To aid in turnover management  To reduce the need for performance appraisals CONCEPT Human Resource Management Overview 19 Which of the following is true about a tall organizational structure?  Has the potential to increase flow of information  Is more common in small businesses  Is generally found in a centralized organization  Has fewer levels of management CONCEPT Organizational Considerations: Structures and Hierarchies 20 Which of the following provides little insight into the character or personal skills of a potential candidate for a job?  Applicant interviews  Listed references  Application forms

 Hiring tests CONCEPT Acquiring the Employees 21 Which of the following is a first line manager?  Technical Team Lead for diabetes product testing in a pharmaceutical company  Manager of Vaccine Development in a pharmaceutical company  Vice President of Research for a pharmaceutical company  CFO of a pharmaceutical company CONCEPT Managers 22 Girard, who managed a group of graphic artists, provided the tools and resources his staff needed to work on project and then allowed them the freedom to make decisions on their own. A few deadlines were occasionally missed, but the employees expressed high job satisfaction.

Which management approach below does Girard utilize?  Free rein  Democratic  Contingency  Autocratic CONCEPT

Management Styles 23 Jane, who managed a regional team of salespeople, prioritized her activities in order to prepare for the weekly sales meeting with her staff. She then set the meeting day and time according to when the staff were scheduled to be in the office.

Which management skill below did Jane demonstrate?  Time management  Human relations  Decision making  Conceptual CONCEPT Management Skills 24 Gillian reprimands an employee in front of his peers for speaking out of turn during a sales meeting.

Which of the following types of reinforcement does this scenario demonstrate?  Positive punishment  Extinction  Negative reinforcement  Positive reinforcement CONCEPT HRM Toolkit 1

Dina managed the development of a new training program at her company. She determined the goals for the training as well as planned the tasks needed to create the training course.

What step of those below will Dina perform next in the management process?  Lead the team  Organize the activities  Evaluate the results  Control the work CONCEPT Management Process and Corporate Culture 2 Which activity below is performed during the developing phase of Human Resource Management?  Creating applicant tests  Offering instructional sessions  Updating employee benefit choices  Providing an employee orientation seminar CONCEPT Human Resource Management Overview 3 Which of the motivational theories below argues that employee productivity increases as managers pay more attention to their employees?  Hawthorne Effect

 Classical Theory & Scientific Management  Maslow's Hierarchy of Needs  Two Factor Theory CONCEPT Motivation, Morale and the Early to Mid-20th Century 4 A large clothing retailer determines the company eventually wants to offer home goods and furnishings at its stores within the next six to seven years. Management decides to add a home goods division to prepare for this product offering expansion.

Which of the following does this scenario illustrate?  Operational plan  Long term goal  Intermediate goal  Functional strategy CONCEPT Goal Setting and the Mission Statement 5 Ryan wanted to talk to his supervisor, Beth, about a new idea for managing the inventory at the store. However, he was reluctant to go to Beth since she was not very receptive to new ideas and changes in their department.

Which of the following personality traits describes Beth?  High conscientiousness  High agreeableness

 Low openness  Low extroversion CONCEPT “Big Five” Personality Traits 6 Grant's supervisor told him that he would be promoted if he hired an attractive woman, regardless of her past work experience, to fill an opening in their division.

Which of the forms of discrimination below does this scenario illustrate?  Quid pro quo  Age discrimination  Hostile work environment  Sexual harassment CONCEPT Legal Considerations with Employees 7 Which of the following is an advantage of a flat organization structure?  Narrow span of managerial control  Increased specialization of roles  Increased level of employee involvement  Obvious lines of responsibility CONCEPT

Organizational Considerations: Structures and Hierarchies 8 Which of the following types of departmentalization can result in a company duplicating the equipment it uses to create a product?  Product  Process  Functional  Customer CONCEPT Getting Organized 9 Connor gave one of his employees a poor rating on a performance appraisal. The employee met all of her listed goals, but Connor felt she did not interact well enough with her team members.

Which of the following does this scenario describe?  Error due to gender bias  Error due to recency effect  Error due to unequal emphasis  Error due to flawed objective measures CONCEPT Appraisals and Their Impact in HR and Training 10

A company decided to install a new type of database software to keep track of inventory. The information systems staff was responsible for backing up all inventory data prior to installing the new software.

Which of the following types of technology risks is being addressed in this scenario?  Misusing data  Technology usage  Corrupting data  Updating systems CONCEPT Management Technology in Virtual Work World 11 Which of the following benefits may be required by law for full time employees at large companies?  Workers' compensation  Salary-based compensation  Merit pay system  Telecommuting options CONCEPT Compensation in the Workplace 12 Gillian reprimands an employee in front of his peers for speaking out of turn during a sales meeting.

Which of the following types of reinforcement does this scenario demonstrate? 

Positive reinforcement  Positive punishment  Negative reinforcement  Extinction CONCEPT HRM Toolkit 13 A manager helped one of his team leaders resolve an issue he was having with the new online performance appraisal system their company implemented.

Which management skill is described in this scenario?  Technical  Decision making  Time management  Conceptual CONCEPT Management Skills 14 Which of the following is NOT a barrier to effective delegation?  A manager decides to set a standard for quality rather than expect perfection.  A manager fears his employees will make a critical mistake.  A manager envies his staff members' abilities.

 A manager is concerned he will lose control by empowering his staff.

CONCEPT Decision Making 15 Which of the following is a disadvantage to relying on information provided by an applicant's references?  References seldom discuss an applicant's communication skills.  Applicants usually list only positive references rather than negative references.  Applicants are known to provide inaccurate contact information for references.  References are often difficult to contact and engage in conversation.

CONCEPT Acquiring the Employees 16 When Sharon was hired for her new sales position, she was provided a laptop to take with her when she traveled. She would be able to work and meet potential clients while away from her office.

Which of the following virtual options does this scenario illustrate?  Telecommuting  Extranet  Flextime  Portable office CONCEPT

Virtual Options in Business Today 17 Gail oversaw all international operations for a multinational food production company.

What type of manager below would Gail likely be considered?  Top manager  Middle manager  First line manager  Financial manager CONCEPT Managers 18 Which of the following is defined as the commonly held beliefs, ideals and values within an organization?  Motivation factors  Management style  Corporate culture  Mission statement CONCEPT Management Process and Corporate Culture 19 Which of the following is a reason human resources might keep a skill inventory of employees? 

To manage employee relations problems  To reduce the need for performance appraisals  To aid in turnover management  To reduce redundancy in available positions CONCEPT Human Resource Management Overview 20 The management of a company uses an impartial third party to resolve a dispute it has with some of its employees.

Which of the following does this scenario describe?  Arbitration  Bargaining  Grievance  Mediation CONCEPT Labor Unions 21 Which of the following is NOT a benefit to increasing the diversity of an organization's workforce?  Hiring pool of potential employees increases  Making accommodations for numerous diverse groups 

Variety of perspectives on projects  Recognizing and appreciating the diversity of opinions CONCEPT Workforce Diversity 22 Matt was the marketing manager for a sports team. He made choices based on his own ideas and judgments and rarely accepted advice from his staff.

Which style of management below does Matt use?  Contingency approach  Free rein style  Democratic style  Autocratic style CONCEPT Management Styles 23 Which of the following describes a corporate strategy?  The production department of a car manufacturer decided to focus on quality assurance during production rather than high volume production.  The marketing department of a furniture company decided to utilize push marketing techniques rather than pull marketing.  A popular sandwich franchise surveyed customers on what they look for in a sandwich.  A software company formed an alliance with a cell phone manufacturer to develop a new type of smartphone.

CONCEPT Levels of Strategy 24 Sarah was frustrated with her supervisor, and was not motivated to do her job. She felt that her coworkers were treated better than she was, even though she worked long hours and met her performance goals.

Which of the motivation theories below explains Sarah's lack of motivation?  Expectancy Theory  Goal-Setting Theory  Management by Objectives  Equity Theory CONCEPT Contemporary Motivation Theories A company announced layoffs that affected several employees. Most of the employees laid off were older, while younger workers with less seniority and less on-the-job experience were kept.

What type of discrimination below does this scenario describe?  Sexual harassment  Age discrimination  Hostile work environment  Quid pro quo In which of the ways below is corporate culture best expressed to employees?  Through offsite training programs

 Through explicitly stated goals and objectives  Through enforcing legal requirements  Through management leading by example A company created a web page employees can use to access specific internal systems and processes of the organization, such as payroll and time management.

Which of the virtual options below does this scenario describe?  Intranet  Extranet  WAN  LAN In which of the following ways does Human Resource Management use forecasting?  To update current performance appraisal processes  To analyze trends in compensation changes  To anticipate problems that can occur with appraisal errors  To develop hiring plans based on company needs Theo was the human resource manager for a company. He guided managers in properly completing employee performance appraisals.

During which of the phases of Human Resource Management below is this performed?  Maintaining

 Developing  Acquiring  Forecasting Which of the following is true about a flat organizational structure?  Is most common in large corporations  Has been used to reduce management costs  Is usually associated with a centralized organization  Has several levels of management Rita managed a group of financial advisors. She decided to let her employees set their own goals for an appraisal period. She thought they would be more motivated to reach goals they had defined for themselves.

Which theory below does this scenario illustrate?  Goal Setting Theory  Participative Management and Empowerment  Management By Objectives  Expectancy Theory Which of the following is an advantage of workforce diversity?  Communication is usually easier within a large group of diverse people. 

The company has to make many accommodations to meet the needs of the diverse group of people.  Managers may feel pressure to recruit people with diverse backgrounds.  The company can increase its creativity by encouraging diverse opinions and perspectives.

A local restaurant installed a new computer-based system to place customer orders, manage inventory items and handle credit card processing. The owner of the restaurant trained all of the staff on proper use of the new system.

Which of the following types of technology risk is being addressed in this scenario?  Updating systems  Technology usage  Protecting data  Misusing data Preston was assigned a project by his supervisor. He was already overloaded with work, but he decided to do it himself rather than giving some of the tasks to his employees. He did not want his supervisor to realize his staff could handle the same level of tasks as he could.

Which of the following is true about Preston's delegation efforts?  Preston delegated effectively since he trusted his people enough to give them control.  Preston delegated effectively since he trusted his people to perform well on tasks.  Preston delegated ineffectively since he feared his employees were unqualified.  Preston delegated ineffectively since he feared his employees might outperform him.

Joseph managed the bookstore at a local university. He was known to mumble orders at his employees and yell at them when they made mistakes with the online ordering system.

Which of the management skills below does Joseph lack?  Decision making  Conceptual  Technical  Human relations Which of the following items is an example of an incentive program?  Providing continuing education credits  Providing an on-site health clinic  Providing a merit salary system  Providing options for employees to work flexible hours A group of employees met with the management of a company. The two groups negotiated to determine the terms and conditions of employment at the company.

Which of the following is the process described in the scenario?  Arbitration  Collective bargaining  Grievance filing  Mediation

Erin managed a well-known vacation resort in Florida. When decisions needed to be made, she held meetings where she met with her employees to discuss and resolve issues by giving everyone some opportunity to contribute to decisions.

Which of the styles of management below does this scenario describe?  Democratic style  Autocratic style  Contingency approach  Free rein style Which motivational theory below suggests managers view employees as being hard-working and industrious?  Hawthorne Effect  Theory X  Two Factor Theory  Theory Y Hugh cleans the area around the office printer so that he does not have to hear his supervisor complain about how messy all of his employees are.

Which of the Reinforcement Theory components below does this scenario describe?  Positive punishment  Negative reinforcement  Negative punishment 

Positive reinforcement As the human resource manager, Karen worked with the finance manager to advise him on the steps to follow in terminating a poorly performing employee.

Which phase of Human Resource Management below does this scenario describe?  Maintaining  Developing  Acquiring  Recruiting An employee reported a safety violation at her workplace. Her supervisor tried to force the employee to quit by reducing her work hours and cutting wages.

Which form of discrimination below does this scenario illustrate?  Age discrimination  Quid pro quo  Hostile work environment  Sexual harassment Which of the following is an example of recency error in performance appraisals?  Laura gave an employee a high performance rating. Even though the employee did not meet her sales quotas, she was a good communicator.  Laura gave an employee a poor performance rating. Even though the employee met her quotas all year, her sales numbers were down in the month prior to her appraisal. 

Laura gave an employee a high performance rating. She likes the employee's personality, and they have similar social interests.  Laura gave an employee a poor performance rating. The employee did not meet her sales quotas for the second year in a row.

As a supervisor, Paula promoted a team atmosphere. She believed good ideas came from increased collaboration, and she looked for opportunities for her employees to build trust amongst each other.

Which of the personality traits below does Paula demonstrate?  High agreeableness  Low conscientiousness  High extroversion  Low neuroticism Which of the following describes a functional strategy?  The programming department of a technology company decided to hire people with social media and web development skills for its new project.  The marketing and information managers of a technology company decided to develop a new app to keep up with competitors.  The upper management of a technology company determined the company needed to focus on building a social media presence.  The upper management of a technology company focused efforts on increasing revenue by expanding its product offerings.

Rita managed a group of financial advisors. She decided to let her employees set their own goals for an appraisal period. She thought they would be more motivated to reach goals they had defined for themselves.

Which theory below does this scenario illustrate?

 Participative Management and Empowerment  Expectancy Theory  Management By Objectives  Goal Setting Theory Which of the motivational theories below proposes that workplace conditions and individual motivation factors both impact the satisfaction of employees?  Two Factor Theory  Classical Theory & Scientific Management  Hawthorne Effect  Theory X and Theory Y An international company organized its departments to handle client information based on whether the clients were international, domestic, wholesale or retail.

Which type of departmentalization below does this demonstrate?  Product  Geographic  Customer  Process Which of the following is true regarding performance appraisals? 

A manager's personal preference for an employee seldom affects the performance appraisal process.  Performance appraisals are often a shared responsibility of the employee and the manager.  Managers rarely work with people in other departments to evaluate the performance of employees.  Judgmental measures are used to evaluate employees based on concrete values.

Christian managed a team of scientists for a large chemical company. Even though each scientist specialized in analyzing competing chemicals, he made sure all members of the team worked to meet the company's goals.

Which step of the management process below does this describe?  Controlling  Organizing  Leading  Planning Which of the following is a disadvantage to using tests as a hiring method for potential employees?  It is easier to evaluate skills using application forms.  Most tests only evaluate skills and not applicant personality traits.  Most applicants refuse to take tests as a part of the employment process.  Test results can be inaccurate due to applicants experiencing test anxiety.