2014-15 Residential Life Annual Report

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ANNUALREPORT

1

2014 2015

FROM THE EXECUTIVE DIRECTOR

ANNUAL REPORT

Be a premier residential life program that embodies the highest standards of campus housing

1 Mission, Vision, Values

2 Building for Today & Tomorrow

VA LU E S

2 Sustainability 4 Cypress Hall

6 Above & Beyond 9 Residents

10 In-Hall Programs & Staff 11 Move-in Day

12 Resident Assistants

13 Student Organizations

14 Communications & Recruiting 15 Family & Graduate Housing 16 Information Systems 17 Conferences

18 Staff & Accomplishments 20 Fiscal Responsibility

Provide dynamic student-focused learning communities that support development and academic success in clean, safe, and sustainable facilities that meet the needs of the campus community.

M I S S I ON

CONTENTS:

8 Residential Colleges

V I S I ON

Community

This was another great year for Residential Life that started with over 500 members of the LSU community volunteering time on move-in day to welcome the LSU class of 2018. There were smiles all around, and the stage was set for a successful year.

Create spaces for residents to be connected, comfortable, and empowered through a transformational experience

Strategic planning has been the hallmark of our success, and this year we spent time reflecting on our mission statement (mission, vision, and values) as part of a planned 5-year review of our Strategic Plan, Vision 2020. While we continue on our same upward trajectory, we fine tuned our values, available on the facing page, to better reflect who we are and what we aspire to be.

Courage

Two major construction projects concluded this year - Cypress Hall and West Shore House - advancing the housing master plan and making 57 percent of single-student housing new or renovated. Cypress Hall opened in fall 2015 as the first LEED-certified facility on the main campus and is home to 330 students in the new Human Sciences and Education Residential College. West Shore House was renovated and now provides a new interim home for the Alpha Phi Sorority.

Inclusivity

This was also a year of change as the campus moved to be completely tobacco free to complement our being smoke free for over a decade. We strengthened our visitation policies and completed the installation of surveillance cameras to make our communities safer. We saw the retirement of the Information Technology Residential College to make way for the opening of the Career Discovery Residential College in Broussard Hall. We delivered on the years of planning with the replacement of our legacy main-frame Housing Management System with StarRez, a state-of-the-art and best in class system.

Abide by the highest standards of our profession to instill trust with community members by creating an environment of mutual respect, openness, and truthfulness

Our staff and students continued to perform above and beyond to advance the department and profession. Eli Jackson celebrated 50 years of service to LSU and the Department of Residential Life. We had students and staff engaged both nationally and locally in service to the profession and community.

Student staff continue to amaze with a 3.37 cumulative GPA for RAs and a 6.0 satisfaction rating from their residents on a Likert scale of 1 to 7 for the annual EBI Resident Satisfaction Survey.

Exhibit confidence and tenacity to make bold decisions despite challenges or difficulties and accept full responsibility for the outcomes Establish a respectful community that seeks multiple perspectives and embraces individual differences

Integrity

Stewardship

Utilize resources responsibly and creatively to benefit present and future members of the community

Teamwork

Collaborate to achieve common goals through communication, commitment, and support

There was a lot of hard work and dedication in the department in preparing and delivering the programs that made this year a success. It was a labor of love and the following pages tell that story.

- Steve Waller 1

BU IL D I N G FO R T OD AY & TO MORROW

In September 2002, Residential Life presented a Comprehensive Housing Master Plan that outlined an aggressive schedule for renovation and new construction within the housing system. Designed in conjunction with the LSU Master Plan, the exciting changes were designed to improve the living-learning experiences for students who live on campus, and provide Residential Life’s pillar in support of the LSU Flagship Agenda. The plan has been a living document with flexibility to adapt to the changes over the years caused by natural disasters, fiscal challenges, enrollment changes, and increased demand for housing. The plan has evolved to a rolling 30-year plan to revitalize our current inventory and build for the future.

Facility Upgrades & Improvements:

> Improved residence halls with the addition of living-learning housing spaces, classrooms, and improved community spaces.

> The construction of Cypress Hall was completed on time and on budget, and welcomed its first residents in August 2015. > The renovation of the LSU Press House, now called the West

Shore House, into the new Alpha Phi greek house was completed and welcomed residents in August 2015.

> Highland Hall basement was renovated to add classrooms, faculty space, and staff space for the Science Residential College. > Broke ground in May 2015 on a new sorority house on Greek

Row. Alpha Phi will move into this house once complete, making room for a new sorority in West Shore House, the former LSU Press building.

> Maintenance and infrastructure upgrades for new air handles were completed in several buildings. > The Pentagon Community courtyard now features improved lighting, a fresh waterproofing to improve the integrity of the historical buildings, a new roof on Jackson Hall, and a basketball half court and ping pong table for all residents to enjoy. > Bathroom upgrades were completed in Acadian Hall and Miller

> East Campus Apartments Buildings 5-8 received new air

conditioning units as the second phase of an ongoing project.

> Wireless exterior locks were installed on front doors at West Campus Apartments for additional safety and security. These locks are the first of their kind in our system.

Commitment to Sustainability:

> Cypress Hall will be the first LEED certified building on the main LSU campus with a LEED silver designation. > Hosted the seventh annual UNPLUG Energy Conservation

Of single-student housing is new or renovated

$4.6 MILLION Invested in facility improvements, upgrades, and maintenance repairs

$26 MILLION

In new construction and complete renovations in progress in 2014-15

29,000

Work orders processed

120

Custodial staff members - the largest team ever

Competition where on-campus communities competed to reduce energy and saved over $25,000 in electricity costs in one month

> Continued partnership with St. Vincent de Paul for collection of unwanted items at move out > Continued to offer in-house recycling > 454 students completed the online “Pledge to Live Green�

Hall, with planing documents started for bathroom upgrades in Broussard Hall.

> Allocated funds to an ongoing effort to install utility

> East Campus Apartments Buildings 10 through 12 went through

communities

phase 3 of a lighting and finishes refurbishment, including new lighting in the living room, vinyl wood floors and carpet throughout the apartment, and fresh paint.

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> With safety and security as a top priority, all exterior exits and more community spaces are equipped with cameras.

57 PERCENT

monitoring and reporting software and hardware in residential

> Continued to install water bottle filling stations in lobbies as standard practice

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WELCOME TO CYPRESS HALL

Cypress Hall opens as LSU’s newest residence hall and the first LEED-certified building on campus After two years of construction, the LSU Department of Residential Life & Housing celebrated the opening of its newest residence hall, Cypress Hall, with an official ribbon cutting ceremony in fall 2015.

learning spaces, storm water recovery systems, interior bike storage rooms, energy-efficient mechanical systems, sustainable finishes, and solar demonstration systems are the first of their kind in on-campus housing at LSU.

The fourth new residence hall to open on campus in the last eight years, Cypress Hall adds 330 beds to the campus housing inventory and is the main LSU campus’s first LEED-certified building. The LEED certification (Leadership in Engineering and Environmental Design silver certification) recognizes the sustainable building practices used in how the building was designed and constructed, as well as how it will be maintained and operated moving forward. Features like indoor-outdoor

The 109,446 square feet facility features three separate towers of student rooms all connected by the ample common living-learning spaces on the first floor. Students have large multipurpose rooms, a computer lab, conference rooms, lounges, and individual study rooms. The building design was a collaborative effort between local firm Banie Carvell & Brown, and Hanbury Evans Wright Vlattas of Virginia executed by contractor Percy J. Matherne, Inc.

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Rendering, 2013

October 2014

February 2015

“

The opportunities to live and learn go well beyond the classroom or well beyond a faculty member’s office. They go into each and every thing our students learn here when they’re working together in their rooms or in a study area at 2 a.m. Living and learning go hand in hand.”

- President and Chancellor F. King Alexander

“Students who live on campus their freshman year get better grades and are retained in higher numbers. Any day we add beds to our housing inventory it’s a good thing. The more beds we can have on campus the better. This one is simply amazing. The opportunities Cypress Hall has both facilities wise and to create community is unsurpassed.”

- Vice President for Student Life & Enrollment Dr. Kurt Keppler

June 2015

August 2015

CYPRESS HALL 2 Years of Construction 330 Residents 109,446 Square Feet 2 Large Outdoor Courtyards 2 Smaller Courtyards / Classrooms 1 Studio for Kinesiology Classes 2 Indoor Classrooms Sustainable Features: • Use of low flow shower heads and toilets for water conservation • Water bottle filling stations • LED lighting and design choices to capture natural daylight through glass walls for interior lighting and light harvesting to aid in energy savings • Energy monitoring through Building Management Software and system • Occupancy sensors for lighting and ventilation control • Solar panels collect energy for courtyard lighting • Electric car charging station installed • Designated parking spots for fuel-efficient vehicles • Indoor bike storage • Recycled construction materials, including asphalt from former parking lot where Cypress Hall was built • Regionally based and shipped materials • Bio swells in the courtyards control storm water run off to reduce erosion • Low fume paint used • Regionally appropriate landscaping

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MOR E T H AN A J O B

Residential Life staff went above and beyond this year to advance the department and profession.

ON C A P I TO L HI LL

were the Res Life facilities team and a number of residence hall teams.

The custodial team also collected toys throughout December and donated 500 toys to Toys for Tots.

Steve Waller travelled to Washington to represent university housing professionals and ACUHO-I regarding the Affordable Care Act. New policies under the law raise questions regarding student staff, and in particular, resident assistants. Waller presented the United States Treasury Department with reports about the responsibilities and benefits of resident assistants, and how the new policies under Affordable Care Act could impact these students and their role with university housing.

GIVING MORE

SAFET Y FI R ST

GOOD WORK NOTICED

Residential Life received the 2015 Safety Award for a greater than 15% reduction in worker’s compensation accidents over the previous two-year average. The department reduced accidents by 32 percent last year and are one of only eight LSU colleges and departments to receive the award.

Assistant Director for Staffing & Organizational Development Bill Mattera was selected as the Advisor of the Year at the LSU Campus Life 2015 Love Purple Live Gold Awards. Mattera was nominated

by Sarah Lungaro for his dedication as the Dance Marathon at LSU advisor. Mattera started the Dance Marathon program at LSU which has gone to break national fund raising records each year.

Executive Director Steve Waller educates Treasury Department on the impact of ACA

Focus on safety earns Res Life accolades

HE A D O F T H E CLAS S Renee Snider joins NHTI Faculty

The National Housing Training Institute (NHTI) through ACUHO-I provides a thorough and intensive professional development experience for new housing professionals. Director of Communications & Administration Renee S. Richard-Gonce served as one of ten NHTI faculty as mentors and instructors for participants with responsibilities ranging from providing classroom instruction on a specific topic, and facilitating small group discussions, to assisting participants as they construct their individual professional development plans.

CAR I N G TI GE R S

Giving back to the greater community

Geaux BIG Baton Rouge continued to grow in numbers this year with more than 1,300 students, faculty, and staff volunteering their time and resources around the Baton Rouge area. Included in the volunteers 6

Lori Patterson surpasses Foundation Goal

Assistant Director Lori Patterson completed her term as Individual Major Donor Chair for the ACUHO-I Foundation Board this year. She served for five years in this capacity, and under her leadership the committee met its goal of recruiting or recommitting 70 colleagues to support the good works of ACUHO-I and raising close to half a million dollars.

Bill Mattera earns two awards in one year

Mattera was also recognized by NASPA Region III as the James E. Scott Outstanding Mid-Level Student Affairs Professional Award recipient for demonstrating expertise in creating a campus environment that promotes student learning and development, and outstanding contributions in addressing the needs of students.

DEDICATED S ER V I CE Eli Jackson celebrates 50 years of service

Eli Jackson celebrated 50 years of employment at LSU on February 18, 2015. Jackson was hired as a custodian in April 1964 and has diligently worked in Residential Life his entire career.

“It’s all about helping people,” he said. “I see people and I help them along the way. It’s been a joy for me. I just feel great to come and do stuff where I can help people do things. It just makes me feel better,” Jackson said. LSU President F. King Alexander attended the party to give Jackson a plaque acknowledging his 50 years of service.

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15 YEARS OF RESIDENTIAL COLLEGES

R ES I DE N TI AL C OL L EGES

Residential colleges are living-learning communities where first-year students with the same major or interest live in a residence hall together, take courses together sometimes right in their residence hall, enjoy co-curricular programs in the hall, and interact with faculty and professionals inside and outside of the classroom. > Residential college retention rate was two percentage points higher than nonresidential college living options1 > Residential college four-year graduation rate was 4.5 percentage points higher and the six-year graduation rate 8.5 percentage points higher, for students participating in a residential college compared to those who did not participate in a residential college2 > 1408 students served - the second highest enrollment in the history of the residential college program

Since opening Herget Residential College in 2000, Residential Life has grown the livinglearning environment on campus to include eight residential colleges and the Honors House.

In fifteen years, the program has served more than 13,000 students* and proven its success with consistently helping students feel more connected to LSU, and producing higher GPAs, retention, and graduation rates than nonresidential college students.

> 52 courses were taught inside the residential colleges

> Dr. Chris Gregg, Science Residential College rector and university instructor, earned the 2015 Dr. Marion “Soc� Socolofsky Award for Teaching Excellence. This award is given to faculty in the LSU community that show commitment to their students through teaching and mentorship.

Global Connections Residential College (Humanities & Social Sciences) 87

2014-15 Residential College Occupancy

Agriculture Residential College (2008) Business Residential College (2007) Engineering Residential College (2007) Global Connections Residential College (2012) Mass Communication Residential College (2010) Science Residential College (2009) Non-Discipline Based: Herget Residential College (2000) Career Discovery Residential College

Science Residential College 173

Honors House 399

(2002/2014) The Honors House

Career Discovery Residential College 141

Engineering Residential College 338

A L L R ESI D EN TS

96.3% Fall 2014 Occupancy

5,441 Students

20 Residence Halls

2 Undergraduate

Apartment Complexes

*Excluding the Honors House

2.89

> More than half of all on-campus first-year students live in a residential college or the Honors House

Discipline Based:

3.00

> The Career Discovery Residential College replaced the Information Technology Residential College in Broussard Hall

90.7% Spring 2015 Occupancy

Mass Communication Residential College 91

Herget Residential College 303

Agriculture Residential College 82

8 1,2

Business Residential College 193

Information based on the Louisiana State University Residential Colleges Program 2014-15 Annual Report using the most recent data from 2013-14.

5,128 Students

86.6% Retention Rate

(from first to second year)

ON OFF

Average Freshman GPAs

5.4%

higher than students who lived off campus 9

MAKING HALLS INTO HOMES

Buildings transformed into homes and strangers into friends and neighbors when the Residential Life & Education team went to work in their communities with intentional curriculum and new programs to make the living on campus experience transformational and fun for residents.

Highlights this year included: > Hip Hop Showcase In its inaugural year, the Hip Hop Showcase showed 75 students how Hip Hop music relates to college students. Both local and student performers were featured.

> Spirituality Awareness Panel Student leaders shared information about their spirituality, led a discussion on how various spiritualities can coexist at LSU, and explored similarities and differences among various religions.

> Change Facilitators Seven students served as change facilitators in campus communities. They were trained on how to facilitate social justice dialogues with residents, and hosted 14 programs in the residence halls.

> Farmers Market Bike Trip Twelve students rode from campus to the downtown farmers’ market to learn about the benefits of buying food locally and the benefits of biking instead of driving.

RAs @ A GLANCE 162 RAs

Student resident assistants in on-campus communities

3.37 GPA

Cumulative GPA for RAs

21 DEAN’S LIST RAs earned Dean’s List honors

MOVE-IN DAY 2014

More than 2,500 residents moved to campus on August 20, 2014 joining the nearly 2,300 already settled into their new campus homes. Hundreds of volunteers, including faculty, staff, President and Chancellor Alexander, and athletes helped move boxes and welcome the class of LSU 2018 to campus. New services offered this year as pilot programs included express move in, refrigerators for rent, and ship-to-school options. > Overheard online with #LSU18 “Move In Day was a success! #geauxtigers #LSU18” “Shout out to #LSU18 on your Move In Day. Let’s make this year GREAT!” “Nothing like the basketball team to move you in #LSU18 #LSUMoveIn”

“Move In Day is finally here! BR Bound #LSU18 #LSUMoveIn” “Move In Day was better than expected! Staff and the help crew were everywhere. Awesome roommate and family with a lot in common. Sigh of relief for these parents!”-Robin Gaudet, #LSU18 parent

16 HONOR ROLL RAs earned Chancellor’s Honor Roll

2,118 PROGRAMS Hosted in hall: 1050 passive and 1068 active

98 PERCENT

“

“The RAs in my community where I lived as a freshman were my inspiration for becoming an RA myself. Aside from the incredible leadership opportunity, what I love most about being an RA are the connections and interactions I’ve had with residents, other staff members, and the community. Those are relationships that I will carry with me beyond my time at LSU.”

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- Alexa Badgerow, RA in ECA

Of first-year students and RAs participated in CONNECTIONS, a oneon-one program where each RA meets with each resident and helps connect them with the community and campus

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GOLDWATER RAs

Student Employees Excel in STEM

STUDENT INVOLVEMENT & LEADERSHIP Residents don’t have to leave their community to find a variety of leadership opportunities.

LSU junior Mollie Smoak, an RA in WCA, was named a 2015 Barry M. Goldwater Scholar, and junior Katie Hogan, an RA in the Blake/Acadian/ McVoy community, also received an Honorable Mention in the competition.

The Barry Goldwater Scholarship and Excellence in Education Program’s mission is to assist undergraduate students in becoming professional scientists, mathematicians and engineers. Goldwater Scholarships are widely considered one of the most prestigious undergraduate awards available to students of the sciences.

“We are extremely proud of both Mollie and Katie for being recognized this year by the Barry M. Goldwater Scholarship and Excellence in Education Foundation,” said LSU President and Chancellor F. King Alexander.

“We commend them on their hard work and commitment to pursuing careers in the STEM field, and the entire LSU community joins in celebrating their academic achievements.”

Both Smoak and Hogan are students in the LSU Roger Hadfield Ogden Honors College and the College of Engineering and members of the Louisiana Science, Technology, Engineering, and Mathematics, or LA-STEM, Research Scholars Program.

Read more from Liz Billet’s feature article available at lsu.edu. Photos and information courtesy of LSU Office of Strategic Communications.

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N RH H - H O N O R S O C I ETY

S tudent Conduct B oard

40 Student Leaders

15 Student Leaders

The National Residence Hall Honorary (NRHH) advocates for the interests of residence hall students, provides opportunities for their personal growth, and emphasizes recognizing outstanding individuals who have contributed to the advancement of university housing. LSU NRHH more than doubled its active membership from the previous year, and is actively engaged in staff recognition.

5 NRHH Executive Board Members 35 Active Members

The Student Conduct Board provides students with the opportunity to be actively involved in the educational disciplinary process of the university. Through the Student Conduct Board, violations of Residential Life policies may be addressed by the peers of the person accused.

Residence Hall A ssociation

The LSU Residence Hall Association (RHA) is the student-led organization that represents the residential students’ voice with regards to both programming and community improvements. Goals of the organization include improving life on-campus through intentional, outcome-based programming, as well as building community and addressing resident concerns regarding policy, facilities, and other issues.

48 Student Leaders

6 RHA Executive Board Members

42 Community Council Executive Board Members

> RHA hosted its annual welcome back block party, crawfish boil, and Splatterbeat events for the LSU community. > RHA raised funds for programming through selling exam care packages and linen packages to campus residents. > Nine RHA students and two advisors represented LSU RHA at the National Association of College and University Residence Halls (NACURH) Conference in Fargo, ND May 21-25, 2015. The LSU representation joined more than 2,200 delegates from across the United States, Canada, China, South America, United Arab Emirates, and Qatar. In addition to attending programs and learning ways to improve LSU’s RHA, the LSU student delegation was recognized at the national conference in a variety of ways:

> Nathan Kersker presented a team building program called

“Do You Have What It Takes?”

> Connor Dizor finished second in a case study competition

> Jaymalisa Whatley performed a song in the Talent Show

> Kirkland Green & Pleason Underwood’s dance routine placed

second in the Talent Show

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COMMUNICATIONS & RECRUITMENT

The communications area increased its presence and engagement both in real life and online for current and prospective students. In November 2014, the communications area began offering daily morning tours of the show-sell suite in Annie Boyd Hall. Opening the suite for morning tours allowed an additional 470 guests who could not attend regular afternoon tours to get a glimpse of living on campus.

Expanding tour options contributed to an increase in daily tour guests, as did traveling to nine off-campus events with Enrollment Management. Guests at the various events on and off campus and on tours ranged from prospective incoming freshman and their families, high school counselors, school group tours, and current students interested in renewing their housing contracts.

In the digital realm, the team focused on strategic content creation such as better floor plans, videos, and photos which led to and increase in followers and engagement across all social media platforms. The website was also revised to focus on a prospective student’s needs and ease of use in preparation for a site redesign in 2015-16. Branded email marketing was also introduced this year as a recruitment tool.

FAMILY & GRADUATE HOUSING

Two apartment complexes serve the university’s graduate and family populations Edward Gay Apartments and Nicholson Apartments. As the revitalization of the Nicholson Drive corridor continues - now called the Nicholson Gateway Development - residents in Nicholson Apartments were notified this year of demolition plans and time lines and began transitioning to Edward Gay Apartments.

486 total residents • 80% occupancy 260 renting students 61 roommates, 64 children, 59 spouses 47 post docs, research associates, visiting scholars STUDENT STAFF

From Taiwan, China, India, Africa, Colombia, and the United States Speak 18 languages and dialects between them Highlights this year include: > Changed from semester to academic year contracts

> Set up emergency apartments with used furniture from the departmental warehouse to put residents in overnight for maintenance emergencies

Daily Tours

13,485 Guests

20.22% increase from 2013-14 Busiest months: March, June & July 18 On-campus events • 10 Orientations

11.4% increase in likes to 3,890

42.4% increase in followers to 2,084

268% increase in followers to 704

9 Off-Campus Events

1,792 Prospective Students 14

Social Media Presence & Engagement

53.4 % 15.9% increase in increase in followers to 856

video views

136,831 lifetime video view total

> Instituted a more streamlined inventory system to better utilize resources > Fully staffed maintenance crew for the first time in four years worked more than 1,700 work orders > Re-purposed the stoves, refrigerators,

and window units from demolished Nicholson Three to other buildings

> Turned over half of the inventory - 247 apartments - in a timely manner for new residents and spent $400,000 on updates

3.9

Cumulative GPA

> Reduced checkout appeals for the second year in a row by 29% by having resident managers conduct pre-checkouts Resident managers responded to over 900 calls/complaints/emergencies, performed checkouts, and greeted all new residents > Provided welcoming move in bags > Undergraduate residential colleges hosted a Halloween costume party with face painting, a space walk, cotton candy, and trick or treating for the community’s children > University laundry vendor Caldwell and Gregory donated 20 turkeys to families > Hosted door decoration contests for all the major holidays > Children from 27 countries participated in the office tree decorating contest and all went home with their own ornament kit 15

STAYING CONNECTED & SECURE

The Information Systems team kept Res Life on the leading edge of technology in networking, web, and information and security systems, while providing on-going support for students, faculty, and staff members as well as colleagues in the Division of Student Life & Enrollment.

Highlights this year included: • Provided support for the Res Life housing management system, Res Life mainframe system, online assignment applications and processes, Residential Life website, 7 databases, 12 physical servers, 15 virtual servers, 720+ wireless access points, 275+ administrative computers, 13 smart classrooms, 2 media rooms, 16 student computer labs, 40 email workstations, 45+ cell phones, 300+ online card access doors, 2000+ offline card access doors, and 40 digital signage displays.

• Provided support for administrative staff computers for the Division of Student Life & Enrollment including 110+ computers, numerous peripheral and mobile devices, and 4 servers • Continued to provide wireless services and support for all 5,900+ on-campus residents, Residential Life staff, and Residential college faculty and staff Smart classrooms • Replaced classroom technology in West Hall’s Business Residential College classroom • Replaced classroom technology in South Hall’s Mass Comm Residential College classroom • Installed two new smart classrooms in Cypress Hall Card Access & Axis TV • Implemented online and offline card access and at Cypress Hall • Installed 14 new digital signage setups in Cypress Hall • Updated screen layout for all Axis TVs Computer Labs, Email Stations & Preventive Maintenance • Upgraded and added computer hardware in computer labs in South Hall, WCA, Miller, Herget, Pentagon and the new computer lab in Cypress Hall • Reimaged all computer labs and email stations with updated computer lab image • Completed computer preventative maintenance of all Res Life and division’s staff computers

Special Projects • Implemented a chat server to increase ease of communication for full-time staff • Provided technology support for 13 freshman, transfer, and Tiger Bridge orientation sessions • Provided technical assistance to the 2015 Graduate School of Banking conference in ECA • Completed migration of three virtual servers to new Esxi server environment • Completed the expansion of wireless access points in the WCA complex and North Hall • Purchased, configured and implemented 20 iPads into Res Life Facility Services • Completed maintenance database upgrade including resolution of multiple issues and two days of on site training • Installation and implementation of Backupexe server software as a key component of the

department’s disaster recovery process • Migrated remaining Windows 2003 servers to Windows Server 2012 to be in compliance of

Microsoft server 2003 end of life • Completed 2015 Residential Life technical training conference 16

STAR REZ New Housing Management System

Residential Life’s new Housing Management System derived from the university’s initiative to upgrade a legacy system to a modern enterprise system. Implemented in October 2014 after several years of research and foundational work, Star Rez will allow communication and interface with the university enterprise system, provide many cutting edge features and modules, online process enhancements for students, mobile options for staff, and other benefits. Extensive training prepped for this adoption of Star Rez that marks the first time that Residential Life IT will independently manage and support the housing management system, including:

•

Online applications

•

Online contract renewals

•

Core database management with mainframe integration

•

Preferences inventory for roommate searching and matching

•

Room and roommate self-selection

•

Web services for importing student damage and key charges

•

Client, web, and mobile applications

•

Mainframe and third party interface and report integrations to provide data for Res Life and other campus departments

SUMMER CONFERENCES

Each summer, Residential Life provides on-campus conference housing accommodations for a diverse collection of groups including athletic and cheer camps, professional workshops, and college immersion programs. By housing such a wide range of groups, the department is able to attract potential future LSU students and residents while generating revenue.

A team of student conference assistants and summer ACUHO-I interns run the conference program with the Residential Life conference manager.

9,600 Youth & Adult Guests 58 Summer Camps & Conferences 34,500 bed nights logged Service-based and professional groups 16%

College prepatory, leadership or academic programs 21%

Athletic or cheerleaing groups 41%

College transition programs 22%

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STAFF ACCOMPLISHMENTS Presentations

Aldana, Maylen, Associate Director- Student Success and Assessment, and Henriquez, Julie, Graduate Assistant- Housing When Resident Assistants are Students in Crisis, ACUHO-I, Orlando, FL, June 2015 Aldana, Maylen, Associate Director- Student Success and Assessment, and Henriquez, Julie, Graduate Assistant- Housing The State of Latinos in Higher Education in Region III, NASPA, New Orleans, LA: March 2015 Aldana, Maylen, Associate Director- Student Success and Assessment, and Henriquez, Julie, Graduate Assistant- Housing Establishing Grassroots Efforts to Build Effective Sustainability Initiatives, SEAHO, Mobile, AL, February 2015 Impact of Role Perception Among Custodial and Live-in Staff Members on our Service to Students, SEAHO, Mobile, AL, February 2015 Aldana, Maylen, Associate Director- Student Success and Assessment,

and Stewart, Holly, Residence Life Coordinator Branching Out: Utilizing Assessment to Provide a Stronger Foundation, SEAHO, Mobile, AL, February 2015 Aldana, Maylen, Associate Director- Student Success and Assessment,

Stewart, Holly, Residence Life

Coordinator, and Richard-Gonce, Renee, Director - Communications &

Administration Branching Out: Utilizing Assessment to Provide a Stronger Foundation, SEAHO, Mobile, AL February 2015 Henriquez, Julie, Graduate Assistant- Housing Speed Mentoring for the Races Panel, SEAHO, Mobile, AL, February 2015 Hyde, Jonathon, Director Residential Life & Education in collaboration with University of Iowa and Infinity Martinez

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Consulting People as Mascots in Sports and Education: Ethical Implications for Social Justice and Identity Development, NASPA, New Orleans, LA, March 2015

Hyde, Jonathon, Director Residential Life & Education NASPA Blog Post about partnerships between campus law enforcement and student affairs, naspa.org, 2015

Mattera, William, Assistant Director Staffing and Organizational Development, and Adams, M. The Right People, Place and Time: The Art and Science of Pro Staff Selection, ACUHO-I, Orlando, FL, June 2015 Working with your University, Dance Marathon Leadership Conference, Chicago, IL, July, 2014 Working with your University, Children’s Miracle Network Celebration, Orlando, FL, November, 2014

Waller, Steve, Executive Director Facilities: Stop Day Dreaming, Talking Stick, November + December 2014, 32 (2), 28-30, 55. Columbus, OH, ACUHO-I

Stewart, Holly, Residence Life

Coordinator, and Cannella, Katie, Coordinator That New Professional Over There, LACUSPA, New Orleans, LA, September 2014

Bynum, Brittany, Graduate Residence Director Volunteer, NASPA, New Orleans, LA, March 2015 NASPA Graduate Associate Program representative for LSU

Stott, Ramo, Residence Life

Coordinator Assessing Learning in Student Affairs Graduate Programs Using ACPA/NASPA Competencies, SACSA Conference, Louisville, KY, November 2014

David, Catherine, Associate Director - Communications & Development Immediate Past Chair, ACUHO-I Marketing & Communications Committee

Waller, Steve - Executive Director How Might the Fair Housing Act Impact Campus Housing of the Future?, ACUHO-I, Orlando, FL, June 2015 The Affordable Care Act: The Journey to Washington, ACUHO-I, Orlando, FL, June 2015

Publications

Professional Involvement

Aldana, Maylen, Associate Director Student Success and Assessment Louisiana Representative for the NASPA Latina Network

Harper, Devin, Graduate Residence Director Volunteer, NASPA, New Orleans, LA, March 2015 Harrinarine, Candace, Graduate Residence Director Volunteer, ACUHO-I, Orlando, FL, June 2015 Volunteer, NASPA, New Orleans, LA, March 2015

Stott, Ramo, RLC, McCluskey-Titus, P., Poffenbarger, C., Ballard, K. (2015).

Using professional competencies to assess learning in student affairs graduate programs. Progressive Measures, 10(1), 4-12.

Henriquez, Julie, Graduate Assistant - Housing Louisiana Representative for the NASPA Region III Latina Network Volunteer, ACUHO-I, Orlando, FL, June 2015

Pena, Sophia Seiverth, Residence Life Coordinator NASPA Blog Post about Center for Women’s Candid Conversations, naspa. org, February, 2015.

Horne, Ricardo, Residence Life Coordinator Volunteer, NASPA, New Orleans, LA, March 2015

Hyde, Jonathon, Director Residential Life & Education Co-Chair, Local Arrangements for Registration, NASPA Conference, New Orleans, LA, March 2015 Academic article reviewer for the College Student Affairs Journal and the Journal of College & Character Co-Chair of the American College Personnel Association (ACPA) Committee on Ethics Leadership board for NASPA Awards Chair, Campus Safety and Violence Prevention Knowledge Community Lyon, Sarah, Graduate Residence Director Volunteer, NASPA, New Orleans, LA, March 2015 Mattera, William, Assistant Director - Staffing and Organizational Development NASPA Louisiana State Director Patterson, Lori, Assistant Director ACUHO-I Foundation Board’s Individual Major Donor Chair Pena, Sophia, Residence Life Coordinator Volunteer, SEAHO, Mobile, AL, February 2015 Volunteer, NASPA, New Orleans, LA, March 2015 Rockett, Karen, Director - Housing ACUHO-I Exhibits Committee, Orlando, FL, June 2015 ACUHO/APPA Facilities Committee Stewart, Holly, Residence Life Coordinator SEAHO Grad Issues and Involvement Committee SEAHO State Representative on Governing Board LAHO Louisiana Representative on SEAHO state board LACUSPA 4 Year Member Representative Trahan, Celena, Associate Director - Housing Operations ACUHO-I Exhibits Committee, Orlando, FL, June 2015 NASPA Local Arrangements Committee, New Orleans, LA, March 2015

Waller, Steve - Executive Director Appointed by ACUHO-I to negotiate Affordable Care Act’s concerns with the U.S. Treasury Member of the ACUHO-I Public Policy Advisory Committee

Resident Assistant of the Year Adrianna Castilla, Horseshoe Community

Wells, Monelle, Assignment Coordinator Conference Chair, 2015 Equipping Resident Assistants Conference

Personal Responsibility Program of the Year Commitment to Cleanliness, Horseshoe Community

Awards & Accomplishments

Aldana, Maylen, Associate Director Student Success and Assessment ACUHO-I Stars College Faculty Member Jenkins, Darron, Leadership Graduate Assistant Alpha Phi Alpha Fraternity Martin Luther King Social Justice Award Mattera, William, Assistant Director - Staffing and Organizational Development NASPA Region III James E. Scott Outstanding Mid-Level Student Affairs Professional Award 2014 LSU Division of Student Life & Enrollment Newcomer Award 2014 Advisor of the Year, LSU Campus Life Richard-Gonce, Renee, Director - Communications & Administration NHTI Faculty Smoak, Mollie, Resident Assistant 2015 Barry M. Goldwater Scholar Wesserling, Christine, Residence Life Coordinator 2015 Regional Entry Level Institute Participant

Internal Awards Staff of the Year - Miller Hall

Coordinator of the Year - Scott Lundgren, Residence Life Coordinator, Res College South West Graduate Assistant of the Year - Kelsy Moeller, Res College North

Rising Star - Jake Heflin, Laville Academic Partner - Cindy Seghers

Academic Responsibility Program of the Year As the World Turns: Science Blogs Make a Difference, Horseshoe Community Wellness Responsibility Program of the Year Throw What You Know, Herget Hall Social Justice & Service Responsibility Program of the Year A Walk In Their Shoes, Pentagon Community Sustainability Program of the Year Thirsty Thursday, Horseshoe Community RHA Program of the Year - How Well Do You Know Your Roommate, Herget Hall RHA Community Council Member of the Year - Kirkland Green, Annie Boyd Hall RHA Tiger Paw Award - Mathew Carrol, East Laville Hall RHA Distinguished Service Award - Hannah Clotiaux, Herget Hall

RES L I F E STAFF

Residential Life remains one of the largest employers on the LSU campus with 597 full-time and student employees going above the call of duty to serve residents by living our mission, vision, and values in our everyday actions.

EMPLOYEE DISTRIBUTION

397 Student 157 Classified 43 Professional/Unclassified STUDENT EMPLOYEE DISTRIBUTION 162 Resident Assistants 140 Desk Assistants 23 Graduate Assistants 19 Student Computer Technicians 15 Tour Guides 14 Office Assistants 14 Undergraduate Conference Assistants 5 ACUHO-I Interns 5 Resident Managers

RHA Advisor of the Year - Sarah Lyon, Herget Hall RHA Making Great Strides Award- Danielle Dreeszen, Communications RHA Community Council President of the Year - Emily Whiteford, Herget Hall RHA Community Council Cup - Herget Hall RHA Distinguished SWACURH Delegate - Michael DeJean, East Laville Hall

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FISCAL RESPONSIBILITY SOURCES OF REVENUE • FY 2014-15 Investment Interest 1.2% Cable TV 3.0%

Other 0.9%

SOURCES OF EXPENDITURES • FY 2014-15 Telecom 3.4% Supplies 3.7%

Commissions 0.4% Forfeited Deposits 0.1% Greek Houses 0.1%

Conference Rent 3.1% Apartment Rent 4.9%

University Surcharge 7.2%

Other 1.0% Personnel 33.9%

Utilities 8.0%

Operating Services 12.6%

Debt Service 30.2%

Residence Halls 86.2%

EXPENDITURES BY TYPE • FY 2014-15 Cable TV 3.3% Other 3.0% Apartments 5.6%

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REVENUE BY SOURCE • FY 2014-15 Other 5.7%

Greeks 1.0%

Conferences 3.1% Residence Halls 87.1%

Student Rent 91.1%

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99 Grace King Hall

22

Baton Rouge, LA 70803

225-578-8663

reslife@lsu.edu

lsu.edu/housing