Patient's Rights explained

Heatherwood Court supports an equal opportunities policy. If you think that you have been discriminated against, then please let us know and we will do our best to correct it.

Patients' Rights at Heatherwood Court

The Right to have their needs and values respected

The Right to care and treatment under guidelines,

The Right to expect Heatherwood Court staff to act

regardless of their race, religion, sex, colour,

which respect rights under the Mental Health

in their best interests, to explain their rights

sexual orientation and/or any physical disability

Act 1983, and to receive information on this

and care for them, and to help them make informed decisions

that they may have

The Right

to be consulted and to be asked for their

The Right

to be actively involved in their

informed consent on all areas of their care and

individualised plan of care. This includes

treatment, and the right to disagree as long as

meeting regularly with their care team and

this doesn't put the person or others at risk

having copies of all care plans.

The Right to visits and contact from family and

friends. This should be negotiated with the care team (except when restricted by a court order)

and/or compromises their health

The Right to personal space on the unit

The Right

Privacy

to spend time with their Primary Team

The room that is allocated to you for admission to Heatherwood Court is to be considered by the staff

The Right

to complain if they are unhappy about

anything, and for that complaint to be dealt with fairly and without undue delay.

The Right of access to their daily notes written by

and other patients as private. Patients will not be allowed to enter any room other than their own. We

nursing staff and to be shown how to request

have an expectation that staff will first knock and wait

medical notes

to be invited in before they enter. However, if staff are concerned about the individuals' safety they may gain access quickly.