Turtle Bay Environmental Social and Governance Statement

Environmental,

Social, and Governance Statement

P17 Welcome The Whales

P18 Ocean Friendly Restaurant

P23 Surf Community P16 Wildlife Encounters P20 Kuilima Farm (Social)

P24 Mentorship

P28 Code of Business Conduct P21 Food Waste

P22 Turtle Bay Foundation P29 Training and SOP Structure P25 Governance

P26 Cultural Advisory Committee

P19 Kuilima Farm (Social)

P27 Employee Resources

P30 Steward/Board Diversity P31 Awards and Accolades

Kuleana Turtle Bay Resort’s

an overview

Kuleana loosely translates to “responsibility.”

We’re inspired by the ocean, our connection to nature is all-encompassing, and we’re first and foremost guided by a deep respect for the land. Turtle Bay Resort embodies the spirit of its North Shore legacy and lives the culture of respect and responsibility to truly mālama ‘āina (care for the land) and our people. To value our unique location, our resources, and those who make up our society means that we accept the commitment of being stewards of the land and ocean for our future generations to come. We define Kuleana as a reciprocal relationship between ourselves and the environment we inhabit. It is our Kuleana to nurture and cultivate this sacred land, form meaningful relationships with and support the people in our communities, and protect our rich and diverse culture.

We are proud to release our corporate environmental, social and governance initiatives and achievements in hope that we will continue to foster growth towards a more sustainable future. This is our way of life, and we invite all from our fellow stewards, guests, stakeholders, and community to share in our efforts of sensitive land use practices, social awareness, and responsible governance.

Environmental

Kuilima Farm

• Kuilima means “holding hands with the land,” and nothing could be more true for the vision of this protected 468 acres of agricultural land on O‘ahu’s North Shore.

• Kuilima Farm aims to promote stable and sustainable food production on the island and provide all with agricultural and cultural education opportunities.

• Managed by Pono Pacific, Hawai‘i’s largest private natural resource conservation company, and on behalf of Turtle Bay Resort. Kuilima Farm is leading the charge in farm-to-resort operations in Hawai‘i, providing a thriving example of regenerative tourism and sustainable agriculture.

• Kuilima Farm currently produces 2,000 lbs of lettuce greens per week— 800 of which goes directly to Turtle Bay Resort chefs for their menus.

• Kuilima Farm is one of only 30 farms in Hawai‘i (out of 7,300 farms total statewide) that currently meet the high standards of USDA GAP&GHP Acceptance Criteria. This food safety certification enables Kuilima Farm to increase food security for the island community (which currently imports 90% of its food) and decrease Turtle Bay Resort’s carbon footprint, setting a thriving example of farm-toresort operations and regenerative tourism.

A 4,000 square-foot solar-powered hydroponic greenhouse produces eight varieties of salad greens 25% faster and using 90% less water than growing traditionally in soil.

Coastal Preservation

• In addition to the land, Turtle Bay Resort is heavily committed to coastal preservation.

• While the farm has 468 acres of Mauka (mountain side) conservation easement land, Turtle Bay Resort has an additional 635 acres of Makai (ocean side/coastal) conservation land.

Currently, we host monthly beach clean-ups with our internal team and public pop-up beach clean-ups in collaboration with Sustainable Coastlines, Surfrider Foundation, and Parley Hawai‘i to welcome the community to join us.

• We also partner with North Shore Community Land Trust (NSCLT) to conduct community workdays every second Saturday of the month focusing on sand dune restoration at Kahuku Point. Thanks to the efforts of our volunteers, 5 acres of dunes have already been restored.

• In the last four years, Turtle Bay Resort has donated $160,000 to NSCLT to aid with the Kahuku Point resoration effots.

• Green waste collected throughout Turtle Bay Resort property is sent to a green waste facility for hot composting, a rapid composting process that prevents bugs, such as the invasive Coconut Rhinoceros Beetle that eats off of coconut palm trees, to breed and thrive.

Solar Rooftop

• In December 2013, Turtle Bay became the first O’ahu resort with a solar roof installation.

• The installation reduces fossil fuel usage equivalent to 4.3 million pounds of carbon dioxide emissions over ten years, comparable to planting 350 acres of forest.

• The installation saves 1,000 barrels of oil annually, diverted from the production of electricity.

In 2021, the resort added 6 arrays of solar panels to each cluster of Ocean Bungalows (7 clusters). 3 arrays generate almost 619,000 KW hours each annually.

Energy Management System

Installed in June 2021, the Intellihot Hot Water System saves $90,000 in propane usage a year that would be used to heat up water throughout the resort, ultimately saving energy and waste.

• Turtle Bay Resort has installed an energy management system that automates chillers and air conditioning systems in areas not in use.

• Each room has been fitted with a special monitor that turns off air conditioning when the patio doors are ajar, and allows for the setting of room temperature upon check-in or before the start of a function/event.

Pool Conservation

• All resort pools have been converted to use natural salt water rather than chemically based chlorine.

• The chlorine-free HDC device naturally kills bacteria with a pH of 7.6 avg. It eliminates the need to manufacture, transport, store, and use pool chlorine, which is less friendly to the environment. Instead, it uses high temperatures to sanitize the pools of contaminants.

Since 2022, Turtle Bay has reduced all pool chemical usage, including 50% less sodium bicarbonate, 43% less sulfuric acid, and 30% less salt. Additionally, there has been a 60-70% reduction in water evaporation.

Kuilima Farm

Rooftop Coastal Preservation

Flora

Bio-Diesel Conversion

Sharing in the mission of preserving our natural resources, the resort has partnered with Pacific Bio Diesel to turn the hundreds of gallons of oil used in our kitchen into biodiesel.

Recycling

• Resort-wide recycling has gone full-effect, with Turtle Bay Resort implementing recycling collection centers located in designated areas of the resort for both guests and employees.

These efforts have led to an average increase of 1.8 tons of recycling over the last two years, and trash numbers have decreased by 0.4 tons each month.

Post-Consumer Biodegradable Items

To reduce plastic and styrofoam products, all cups in our restaurants and outlets are either washable and reusable or are made from cornbased or post-consumer materials, which break down quicker.

Wastewater Treatment

• To greatly reduce the demand for fresh water, Turtle Bay Resort’s golf courses use the resort’s wastewater, treated and recycled through our nearby wastewater treatment plant.

• The recycled water acts as a natural fertilizer to the golf courses’ paspalum turfgrass, which is a saltwatertolerant turfgrass making it ideal for the North Shore environment.

• With the salt now present in the turfgrass, we allow it to work in our favor as a natural herbicide to prevent unwanted plants and weeds.

The paspalum turf also serves a vital role in cleansing nutrients and contaminants from the recycled water as it moves through the soil and into the underground aquifer that supplies multiple outlets, including the resort’s potable water and the Board of Water Supply.

Native Flora and Partnership with Hui Kū Maoli Ola

• The new plants, especially coastal species like naupaka papa, also help us conserve water because they’ve adapted to living in this unique environment with strong winds, salty air, and little rainfall.

• By incorporating native plants that require less water to thrive into our landscape, we’re building upon our commitment to sustainability and deep respect for the ‘āina (land) by reducing our water usage.

• These are just a few examples of the more than 75 different plant species blooming across Turtle Bay Resort making it a leader in showcasing native flora of Northern O‘ahu.

o Ōhai, an endemic shrub on the U.S. Fish and Wildlife Service’s list of endangered species.

o Ālula, which you can identify by its rosette of large, rounded, light green leaves on top. Not only is it a rare plant found only in Hawai‘i, but it is technically listed as extinct in the wild.

o Pōhinahina, an indigenous species that thrives naturally along our coastline, where team members from Hui Kū Maoli Ola collected seeds.

• We partnered with local plant nursery Hui Kū Maoli Ola to transform our surroundings by removing invasive species and reintroducing plants unique to the North Shore.

• Now, 58% of the 29 acres directly surrounding the main resort building, Ocean Bungalows and Ocean Villas has been restored to are endemic, native, or Polynesian-introduced.

• In recognition of our legacy and the rich history of our region, we’ve revitalized the roots of Turtle Bay Resort with the native plants that call this area home.

Hawai‘i is home to flora and fauna that you won’t see anywhere else in the world. Turtle Bay Resort immerses guests in the natural beauty of the North Shore, with more than 50,000 native flowers, shrubs, trees, and other plants across the resort.

Wildlife Encounters

Turtle Bay Resort offers unique access to over seven miles of off-road trails and four different ecosystems. Turtle Bay Resort’s ocean, coastal forest, grassland and wetland biomes offer highlights such as the Punaho’olapa marsh preserve which is over 100 acres and home to four endangered and endemic bird species.

Turtle Bay Resort partners with US Fish and Wildlife and Hawai‘i Marine Animal Response to devotedly protect the native wildlife we share the land with. There are a number of wildlife encounters that can only be offered at Turtle Bay Resort such as:

• Turtle Bay boasts over 70 species of birds spotted on property. Some native birds routinely seen on our expert birdwatching experience include the Kolea, also known as the Pacific Golden Plover or “surfer’s bird”, which forecasts the first big waves of the North Shore every season and is how Hawai‘i was originally discovered by the Polynesians. Another is the Mōlī or Laysan Albatross, which for

the first time since the 1800’s has successfully nested and produced fledglings on Turtle Bay Resort property just in 2022.

• Some of the rarest birds are our most frequent sightings including subspecies that are only found in Hawai‘i, like the endangered endemic birds: ‘alae ‘ula (Hawaiian Moorhen), ‘alae ke‘oke‘o (Hawaiian Coot), a‘eo (Hawaiian Black-necked Stilt), koloa maoli (Hawaiian Duck), and pueo (Hawaiian Short-Eared Owl).

• The ocean in front of Turtle Bay Resort is a National Marine Sanctuary and during the winter months Humpback whales can be spotted from the hotel.

• In 2023, Turtle Bay Resort has seen 3 births of ‘īlioholo-i-ka-uaua or Monk Seal, a critically endangered species, and they are frequently spotted resting on the beach on about 50% of our wildlife tours.

• The same area along the shore is home to nearly the entire population of the endangered yellow face bee. This specific group is a subspecies that is endemic, and cannot be found anywhere else but Turtle Bay Resort.

• Of course, Turtle Bay Resort would not be complete without its namesake the Honu, or the Pacific Green Sea Turtle. They are no longer endangered in Hawai‘i but are still considered near threatened. For 16 years, guests have been tracking turtle sightings with the Shaka Kayak Turtle Tours in Kawela Bay and have logged over 10,000 sightings. Being able to see up to 10 endangered or threatened species on every tour makes Turtle Bay Resort a truly unique property on O‘ahu.

Welcome the Whales

• Turtle Bay Resort has partnered with NOAA to count humpback whales off the shores of Turtle Bay Resort.

• Humpback whales visit our waters beginning in November through April, with the peak season being from January to March.

The resort encourages visitors to come take part in the sanctuary’s award-winning outreach program that gives volunteers the opportunity to monitor and record humpback whale behaviors during their stay in Hawaiian waters.

Ocean Friendly Restaurant

Turtle Bay Resort’s signature restaurant, Alaia, was named an Ocean Friendly Restaurant by the Surfrider Foundation in 2023. The program identifies eco-conscious restaurants across the country dedicated to prioritizing sustainable practices for ocean conservation, allowing patrons to dine with a peace of mind.

Social

Kuilima Farm

• Agritours are offered where visitors learn about the land, Hawaiian culture, and even get to do some hands-on planting and fruit tasting.

• Kuilima Farm hosts an annual Fall Festival in October and a Spring U-Pick in April where attendees from the community can enjoy activities like picking farm-fresh goodies straight from the soil, taste local food and drink vendors, and live local entertainment.

• Kuilima Farm’s roadside farm stands are open daily and features Kuilima Farm produce as well as fresh goods from partner farmers, and unique made-in-Hawai‘i products.

• 34 community garden plots are maintained at the farm, which serve to empower the surrounding community with the opportunity to grow their own food.

A tree planting activity is available for private groups and supports the planting and expansion of the ‘Ulu (breadfruit) industry, which is a significant crop to Turtle Bay Resort and Hawaiian society.

Food Waste

Turtle Bay Resort collects bulk leftover meals and food from banquet functions and restaurants, which are picked up by Eco-Feed, a local food recycling organization, to give to local pig farmers for disposal.

Turtle Bay Foundation

Kuilima Farm Food Waste

Turtle Bay Foundation

• The Turtle Bay Foundation’s mission is to provide support for deserving youth and organizations for the sustainable future of the North Shore and Ko‘olauloa Communities (the northeastern district of O‘ahu).

• It is a grantmaking and scholarship establishment operating as the philanthropic arm of Turtle Bay Resort that creates positive social change and environmental preservation.

• Since their inception in 2012, the Foundation has awarded more than $1.1 Million in grants, in-kind donations and scholarships to over 70 local non-profits and more than 434 college-bound students. All efforts are based around five pillars: education and job training, environmental stewardship, preservation of historic or cultural sites, health care, and sports and recreation.

• One way we support the Foundation is through giftin-kind donations with gift certificates for room nights, dining at our award-winning restaurants, golfing on our championship course, or relaxing at our spa. This allows partners to auction off these gifts to raise money for charity.

• Our guest contribution program makes giving back to the North Shore community simple. Upon check-in, guests can choose to give $1 per day during their stay. They can increase their donation or opt-out at any time.

• In addition to Turtle Bay Resort showcasing native plants at the resort, Turtle Bay Foundation presented ‘ilima plants - donated by Turtle Bay Resort Cultural Advisor, Henry Fong - to the Foundation’s five ‘Ilima scholars, who received a $10,000 scholarship at the annual scholarship awards ceremony in 2023. This top-tier scholarship is named after the indigenous ‘ilima papa plant found at Turtle Bay Resort.

The Foundation hosted their tenth annual golf tournament in October 2023, raising $155,000 to fund college scholarships for North Shore and Ko‘olauloa students in Fall 2024.

Turtle Bay Foundation Surf Community Mentorship

Kuilima Farm Food Waste

Surf Community

Turtle Bay Resort partners with local organizations that host surf competitions for up-and-coming amateurs on Turtle Bay grounds (e.g. HSA – Hawai‘i Surf Association), and we host pop-up community events alongside the Jamie O’Brien Surf Experience (e.g. Halloween Costume Surf), that raise funds for the Kahuku High School Surf Team.

• The Jamie O’Brien Surf Experience offers Private Adaptive Surf Lessons exclusively available at their Turtle Bay Resort location, where they’ve teamed up with 5x Para Surfing World Champion and Physiotherapist, Victoria Feige, to lead the world-class experience for adults and children with a disability. These are private lessons that offer 2 instructors per student, is step-free, and offers access trax as needed and amphibious beach wheelchairs on request.

Turtle Bay Foundation Surf Community

Kuilima Farm Food Waste Mentorship

Mentorship

• Turtle Bay Resort leaders have mock interview days with local high school students from Kahuku High School.

• The day consists of 5 hours of shadowing members of the culinary team, interview pairings where students are asked common interview questions, and then they receive feedback and coaching based on their answers.

Turtle Bay Foundation Surf Community Mentorship

Kuilima Farm Food Waste

Governance

Cultural Advisory Committee

Training and SOP Structure

Employee Resources

Code of Business Conduct & Ethics/Employee Handbook

Steward/Board Diversity

Cultural Advisory Committee

• The committee’s vision is to enrich and celebrate the root culture at Turtle Bay Resort and share this with the community.

• The Cultural Advisory Committee works together with the Vice President & Managing Director to advise on cultural appropriateness of our direction and help to align with the community.

• They provide guidance for programs, experiences, and hotel presentation, merging culture and business in a way that suffices ownership and community voice.

• The committee meets at least 4 times a year to discuss and implement the advice and mana‘o (ideas or thoughts) of the members on an ongoing basis.

The members were chosen and narrowed from numerous community stakeholders living in Ka‘a‘awa to Waialua (spanning North Shore) with a balanced representation from both sides including 5th year lineal descendants of Kahuku, board members of the Kahuku Community Association, project coordinators for the North Shore Community Land Trust and more.

Awards and Accolades

Governance

Cultural Advisory Committee

Training and SOP Structure

Employee Resources

Code of Business Conduct & Ethics/Employee Handbook

Steward/Board Diversity

Awards and Accolades

Employee Resources

Turtle Bay Resort partners with The AFL Hotel and Restaurant Workers Health and Welfare Trust Fund to offer The Employee Assistance Program (EAP)

• The EAP is a local confidential counseling and wellness program that is provided as a benefit to eligible Local 5 Hotel Bargaining Unit Trust Fund Participants and their eligible family members at no cost.

• The program includes counseling services, coaching for well-being, caregiver consultation services, legal consultation, financial consultation and work/life balance phone assistance.

Cultural Advisory Committee

Training and SOP Structure

Employee Resources

Code of Business Conduct & Ethics/Employee Handbook

Steward/Board Diversity

Awards and Accolades

Code of Business Conduct & Ethics/Employee Handbook

• In addition to code of conduct and ethics protocol, these documents inform employees of their benefits, harassment and protection protocols, emergency procedures, rights within the company, path to success/promotion and more.

• Ethics and Integrity: The highest standards of ethical behavior and conduct serve as the cornerstone of the resort’s reputation.

o Employees are provided the resources to exercise the highest standards of ethics and conduct in all of their decisions that impact the resort and the guests that we serve.

• Chairman’s Hotline is available to employees who may call to report any ethical concerns anonymously.

• Employee Assistance Program (EAP) is in place to assist employees with assets that maintain and promote wellness and mental health.

• Employee Relations Position: Turtle Bay Resort encourages the expression of Steward’s creative ideas, questions and problems directly amongst other Turtle Bay stewards and the management team, thus promoting an atmosphere of mutual understanding.

o Turtle Bay Resort strongly believes that individual consideration in relationships within the Resort provides the best climate for mutual development, efficient teamwork, and the attainment of all our goals.

• Communications Programs: To promote communication and a commitment to continued growth and development of the staff and the Resort standards, Turtle Bay Resort has the following Communications Programs.

o In House Publications

o Bulletin Boards

o Department Meetings

o General All Staff Meetings

o Stewards Opinion Survey

o Performance Evaluations

Turtle Bay Resort provides extensive code of business conduct and employee handbook literature to guide all employees

Governance

Cultural Advisory Committee

Training and SOP Structure

Training and SOP Structure

Employee Resources

Code of Business Conduct & Ethics/Employee Handbook

Steward/Board Diversity

• Forbes Service Training: Turtle Bay Resort contracted FORBES Travel Guide in 2022 to execute two quality assessment reports of the resort and a total of five days of general and department specific, mandatory steward service trainings.

o Trainings focused on incorporating service behaviors that personalize and elevate the guest experience and are perpetuated in the Daily Shaka newsletter, department stand-up meetings, and New Steward Orientation.

Awards and Accolades

• Diversity, Equity and Inclusion Training: Turtle Bay Resort offers access to Justin Jones-Fosu’s Inclusive Mindset course comprising of 16 lessons as part of his Expert Insights series.

o This course explores what diversity is and isn’t, paints a picture of the inclusive mindset vision, and considers why mindset matters in the first place.

o Participants learn the difference between positive intent and positive impact, and discover the value of authentically listening to learn about others’ experiences.

o This course provides guidance on challenging negative assumptions, engaging in meaningful dialogue, practicing sincere empathy, and being an intentionally inclusive leader.

o These trainers are selected by our Leadership Team and participate in a nine-hour classroom session that focuses on the importance of training, techniques and tools for increasing retention, and promoting consistent training content.

o As of October 2022, thirty-four TBR trainers have completed Train-the-Trainer.

Train-the-Trainer: Turtle Bay Resort has designated peer trainers throughout the resort to guide new associates through tasks and responsibilities associated with their roles, and provide refresher training as needed.

Cultural Advisory Committee

Training and SOP Structure

Employee Resources

Code of Business Conduct & Ethics/Employee Handbook

Steward/Board Diversity

Awards and Accolades

Steward/Board Diversity

57% 23% 18% 58% 18% 24%

MANAGERIAL POSITIONS

of our main Turtle Bay Resort population of workers is female is Native Hawaiian or Other Pacific Islander is Native Hawaiian or Other Pacific Islander is Native Hawaiian or Other Pacific Islander is female

EXECUTIVE POSITIONS

is female

Governance

Cultural Advisory Committee

Training and SOP Structure

Employee Resources

Code of Business Conduct & Ethics/Employee Handbook

Steward/Board Diversity

Awards and Accolades

Awards and Accolades

• Condé Nast Traveler Readers’ Choice Awards 2023

A Top Resort in Hawai‘i

• Travel + Leisure World’s Best Awards 2023

A Favorite Resort in Hawai‘i

Best Resort for Adventure in Hawai‘i by Forbes