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Maroon Sept. 9, 2022 Issue

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Loyola University • New Orleans • Volume 101 • Issue 02

M THE MAROON SEPTEMBER 9, 2022

LORA Self-Service implemented By Gabriella Killett

Design by Patrick Hamilton

As the university moved to a new enterprise system, glitches left students in the lurch By Maria DiFelice mldifeli@my.loyno.edu

Olivia Delahoussaye thought they were going to have a relaxing summer with the thought of school out of their mind. Delahoussaye, an English senior at Loyola, said that this was not the case. Instead of a nice summer without any worries about school, they received an email in mid-June from the university’s financial aid department saying that they owed $27,000 for the Fall 2022 semester. When getting that email, Delahoussaye said that they weren’t worried and just thought that their financial aid hadn’t been applied yet. They waited a couple of weeks hoping to receive an email from financial aid saying that all of their aid was applied. Delahoussaye said they never got that email, and that is when panic set in for them. They decided to make a phone call to financial aid. During the call, Delahoussaye said that the lady was condescending and did not help them fix the problem that was happening. There was no way of getting an answer through email and the phone call was discouraging, Delahoussaye was stuck and said they didn’t know what to do.

“If you send them an email they will never get back to you because the way that they set up the system it’s so hard to get information,” Delahoussaye said. Delahoussaye is not the only student having financial difficulties amid the switch from the old Loyola Online Records System to the new one, LORA Self-Service, which was implemented through Project LUCI. Tuition for the Fall 2022 semester was due on Monday Aug. 15, which was the first day of freshman movein, according to Loyola’s website. Students were said to be having these issues well after Aug. 15, having financial holds on their account during upperclassmen move-in, which according to Loyola’s website was Aug. 18-20. A Loyola student, who asked to be anonymous for fear of backlash, said that a couple days before school started she went to LORA Self-Service to pay her tuition and saw that none of her scholarships were added to her billing. She called the financial aid office on Monday Aug. 15, she said. “I was in panic mode because at my previous university, I didn’t have to call financial aid or anything like (that). All my scholarships were automatically put in,” she said.

She said that because of the lack of information given to her about the amount she owed, she needed to take out a last minute loan in order to pay her Fall 2022 semester balance. Ashley Damon, a sophomore double major in advertising and psychology, said that when she first got her student balance, her scholarships and financial aid were not put in as well. Like Delahoussaye, Damon was not worried at first glance and just thought her aid and scholarships were looked over. After a few weeks, she emailed financial aid. After that email was sent, her balance wasn’t fixed, and it took them two more weeks to fix the issues of her aid not being properly put in the system, she said. Loraine Chotin, who serves as an executive assistant to the provost, said that they were aware of students having these issues, but not aware that any students had to take out unexpected loans. She also said that there have been no added late fees to any students who had issues during movein week. The old system, LORA, was created in 1979 and needed updates.

See SYSTEM, page 3

gekillet@my.loyno.edu @gekillett

Loyola University New Orleans undertook a costly, tedious, and labor-intensive project last year as it began to implement a new enterprise resource planning system and ultimately got rid of the university’s 40-year-old online records system, LORA. The new-LORA, also known as LORA Self-Service or Project LUCI, is now familiar to students, as they registered for classes using this system at the end of last semester. The program itself is called Colleague, developed by the software company, Ellucian. Now, administrators of the program have goals for its expansion, and students and administrators alike are looking forward to ironing out the bumps which managers of the system are expecting to come with its initial implementation. Uriel Quesada, vice provost for institutional research, accreditation and academic engagement, argued that the implementation of the new LORA had students in mind above all else. The university started the program’s implementation in the fall 2021 semester, and had a plan to implement the most significant parts of the system within 18 months. Quesada called Project LUCI an “ongoing” one. “I think that it makes Loyola a better place for everyone,” he said. “I think that it is something critical.” Nate Straight, the university’s director of institutional data analytics and reporting, added that there will be advancements coming to the program, including the possibility for students to hypothetically switch their major and plan their course load according to the potential switch. He explained that this feature will replace uAchieve and be more advanced through investigating ‘what if’ options for students’ desires. And for faculty and staff, the program will be more manageable as well, according to Straight.

See NEW LORA, page 10

Dorm gets new name page 3

New Orleans denied flood funding

Mens basketball gets new head coach

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