Extra Care Services
Charges and payments
Our scheme manager oversees the smooth running of the housing and communal areas of the scheme.
Tenants pay a monthly rent and service charge. Some of these charges are eligible for Housing Benefit.
Care needs can be assessed at any time either before or during your tenancy. Where required, you will receive a care plan suited to your individual needs. We can easily arrange an assessment with the on-site contracted care provider, saving you time and stress. Alternatively, you can choose to purchase your care from another care provider.
Rent covers the housing and housing management costs.
Our on-site housing staff can offer assistance with benefit claims and arrange in-house activities. Regular cleaning and grounds maintenance services ensure all the communal areas of the scheme are cleaned and maintained to a high standard.
The service charge covers the heating and maintenance of the apartments, a proportion of the lunchtime meal cost and all communal expense charges such as lighting, heating, gas boiler servicing, and lift maintenance. Shared ownership purchasers pay a monthly service charge. An element is included in the service charge to cover housing management costs. For both tenant’s rentals and shared ownership, there may be a charge for care and support, based on Solihull Council’s charging policy, if the council has commissioned/funded your care. Otherwise, you can purchase your own care privately. The exact amount each resident pays is dependent on their individual circumstances. Assistance will be given to help applicants work out the cost to them individually and to claim any benefits to which they may be entitled. Our Rents and Service Charges are detailed on our website and are available within our New Resident’s Pack. You can also request a copy from our Scheme Manager.
Registered Office Phoenix House, 2 Swallows Meadow, Shirley, Solihull, West Midlands, B90 4PQ Head Office 0121 745 4281 administrator@scha.org.uk www.scha.org.uk Industrial and Provident Society Reg no. 27223R
Homes and Communities Agency no. L4191
Independent Living in a safe, secure and supportive environment www.scha.org.uk Tel 0121 733 3395