Lori's 2023 Year in Review Newsletter

As we worked through the pandemic, we realized that where we could best serve our hospital partners was to be a trusted place for joy and support when others needed us most. Today, thanks to the passion and dedication of our store team members across the country, we stand behind that statement as our new Vision for the company to guide us in our mission to serve.”

- Jeff Gloor, Lori’s President

OUR MISSION, VISION AND VALUES

mission vision

To be a trusted place for joy and suppor t when people need it most.

Make it personal.

Provide empathy through personal , while convenient products and services to nurture, inspire and comfort

va lues

Engage from the heart.

Take ownership & accountability.

Pursue excellence.

. l ays.

Respect and value diversity.

Fo ster meaningfu partnerships.

Do the right thing... alw

How are we living up to our vision? Your valuable feedback will help us continue to find innovative ways to serve our hospital guests, employees and administrators with the very best of care and compassion. Please take a moment to complete the survey below. Thank you so much!

Your Feedback Matters to Us! Scan the QR Code to Take a Quick Survey! Sandra

CELEBRATIN G A Y

Internally, we are aligning our Mission to our Hospital Partners by “Making it Personal” and striving to…

Dear Trusted Partner,

For more than forty years, Lori’s has provided value to our Hospital Partners through a curated assortment of gifts, fashion, and consumable products.

Working through the pandemic, we have realized that where we can best serve our hospital partners is… …as a trusted place for joy and support when others need it most.

We are first and foremost about people… the people we serve, the people we employ, and more importantly, the people we help take care of. Today, thanks to the passion and dedication of our team members across the country, we stand committed to fulfilling that vision in 2024 and beyond!

…provide empathy through personal connections, while offering convenient products and services to nurture, inspire, and comfort.

Combined, we will use these two tenants to guide us forward and further evolve our role in supporting the thousands of health care workers, patients, and visitors we see every week in our stores.

Over the next thirty days, our field leadership team will be reaching out to all of our Hospital Partners to schedule year-end reviews so that we can hear directly from you on what we are doing well and also what you feel that we can do better to deliver against our mission.

Please help us achieve our mission by sharing your feedback and insight.

Sincerely,

Jeff Gloor

OUR LORI’ S 2023 ‘ MAKE YO U R M ARK ’ AWARD WINNERS

At the 2023 “Make Your Mark” Leadership Summit in February, Lori’s executives and team leaders met to review, plan, discuss best practices, and construct new initiatives aimed at “Making the Magic Happen” for Lori’s Guests, Partners, and Team Members. The Make Your Mark Award was one of the initiatives unveiled at the conference, and has been received with overwhelming enthusiasm.

The award is given each month to a deserving Lori’s employee for going above and beyond to take care of Guests. Team Members receive recognition in the newsletter and on social

media, they receive the personalized Glass Heart Award statue, plus 2 extra PTO days, a local hotel stay, dinner, movie tickets and more. Winners have been surprised with a visit from Lori’s leaders, who have personally delivered the awards and prizes.

“Our winners exemplify who we want to be as a company, in their ability to leave lasting impressions on everyone they meet.”

- Jeff Gloor, President

The Make Your Mark award is an icon of Lori’s commitment to empowering teams to love and do right by their Guests, Partners and each other. Join us in congratulating this year’s ten very deserving winners of the prestigious award. Here are their stories:

APRIL

MARCH

Myra Evans, 10 Years

Store 402 Manager

Akron General in Ohio

Over 80 submissions were sent to our Leadership Team for our first award, but Myra’s multiple nominations stood out, as they illustrated her heart and generosity in caring for her Guests. She has paid for more than 10 books out of pocket for a special-needs guest who forgets that books must be purchased, with no expectation of anything in return.

MAY

Veronica Gomez, 11 Years

Store 499 Manager

St. Luke’s Health Hospital

Sugar Land, TX

Sonia Martinez, 2 Years

Store 79 Manager, Morgan Stanley Children’s Hospital, New York City

Sonia’s remarkable energy and kindness touch so many lives with every interaction. All her team members and her District Manager say Sonia has a 90minute commute in New York traffic every morning, but always manages to arrive filled with light, energy, and a contagious joy for serving others. Even on the toughest of days, guests leave the shop feeling uplifted and encouraged, and cared about.

JUNE

Linda Dayton, 18 Years

Store 56 Manager

Children’s Hospital Pittsburgh, PA

An MD Anderson cancer patient wrote a letter that praised Veronica’s heart, leadership and customer service for going above and beyond. The patient wrote, “Her heart shines through in her actions and words. She truly wants to see me win the battle against cancer, and it’s so wonderful to have encouragement from her. She is the ideal employee to have at a hospital gift shop. She is organized, dedicated, knowledgeable, and compassionate.”

Linda’s peers and District Manager have so many good things to say, such as: “Linda naturally interacts with the children and their parents, putting everyone at ease. They can forget their troubles while in her store.”

“Linda is a role model and a source of guidance, advice, and support for every leader in the Pittsburgh market. She embodies the true spirit of light and love.“

“Linda is so amazingly awesome! She treats everyone like family.”

JULY

Carol Burrows, 20 Years,

Store 157 Manager, University Medical Center Lubbock TX

Carol received 19 nominations from co-workers, guests, hospital staff and administrators. “Carol is an absolutely amazing Manager who makes friends with anyone who walks through the door, going above and beyond to meet EVERY guest’s

needs... She always has a smile and contagious laugh.” She has “A beautiful personality, coupled with tireless energy, makes her an extraordinary individual I consider a role model, and I’m so grateful we have her in our hospital.”

Christin Plourde, 4 Years; Store 625 Manager; Hartford Hospital, Hartford, CT Of her many nominations, the following quote says it all:

SEPTEMBER

Shonda received many nominations from guests, staff and administrators that all depict a woman of grace who is always ready to share her warmth and kindness.

AUGUST

Shonda Lanier, 4 Years

Store 503 Manager

“Shonda goes above and beyond everyday to make you feel welcome. She is always present, helpful and pleasant and has become a huge part of the General hospital family.”

“I can walk into the gift shop grumpy and stressed. She will get a smile on my face by talking to me and just being a light for us all. “

Nashville General Hospital at Meharry, Nashville, TN

OCTOBER

Store 601 Assistant Manager

“Christin is an amazing manager and an amazing person. She truly cares about the customer and is always going above and beyond to help those that come into Loris. She has great gift ideas and knows each customer. She has shown customers to the chapel, and sat and prayed with them. She cares about every guest that walks through the door and will do whatever it takes to make their day even a tiny bit better.”

NOVEMBER

Charles Penny, 2 Years

Store 636 Manager

AHA Wexford Hospital Wexford, PA

Charles manages Lori’s Social Media in addition to being a Store Manager, and was recently promoted to the role of District Manager. “I am inspired by his generosity and creativity... He knows Loris inside and Out, he’s a networker and people person... I’m so grateful to have worked with him.” “My family members went into the gift shop, and just gushed about how nice the store was and how attentive Charles was. He is a huge asset to our company and our district!”

Kim received glowing reports: “Customers will walk all the way from the other side of the hospital to see her!” “Kim is exceptional! She has a bright energy and over the years it had shown in the presence of the store and the volume of guests that pour in.” “She always goes above and beyond with positive energy and patience with the customers, offers sincere help, she even is a hugger when people need it the most.” “Her store has the BEST atmosphere!”

DECEMBER

TyAnna Gadbois, 19 Years

Store 430 Manager

UF Health Shands Hospital, Gainesville, FL

TyAnna’s nominators said: “Ty has been a mentor to me for 9 years. She has so much knowledge and is willing to share her tips and tricks to help everyone succeed and be better.” “Ty is simply amazing. She has so much knowledge and even though she runs the the busiest store in the region, she will always take time to help you. I know I can reach out to her for ANYthing! I can’t even begin to explain how much I appreciate her.”

Kimberly Gilreath, 4 Years

MedStar Washington Hospital Center Washington, D.C.

THE ‘ LORI’ S LOVE’ P RO G R A M : TOUCHING HEARTS AND LIVES

An exciting initiative that was unveiled during the annual Leadership Summit is “Lori’s Love.” Our team members care so much about their guests, it wasn’t uncommon to hear about them reaching into their own pockets when the opportunity to help someone in need arose. Making those personal connections is at the heart of Lori’s, but in order to ensure employees don’t spend their own money, we created a new monthly process to enable our store teams to help those in need through Lori’s Love. Lori’s Love is the process of performing small acts of kindness with the intention of making the hospitals we serve a better place! To date, we have donated more than $20,000. A small selection of excerpts from those stories can be found below.

EXCERPTS

“A caseworker told us of a terminally ill patient whose last wish was to marry his fiancé’ at the hospital. Our Store Manager quickly made bouquets in the bride’s colors, and cut roses for boutonnieres for the groomsmen. The couple was united. When the caseworker returned to pay, she learned that Lori’s Love had covered the cost. She thanked us for our generosity and compassion, and the couple was grateful their wish came true so beautifully.”

Store 649, Savannah, GA

“A team member doggedly tracked down a discontinued doll for an autistic child, creating a special gift basket for her. She used Lori’s Love to take care of the purchase entirely. Mother and daughter were so overwhelmed with joy that everyone was emotional. This act of kindness made a lifelong impres-sion on the family. Thanks for being a world class retailer that puts the Love of others above profits!”

Store

LORI’S LOVE STORIES

“A visitor confided that he and his wife had just lost a loved one. Our team member helped him find an inspirational gift and put together a beautiful flower bouquet. We took care of the transaction with Lori’s Love. He was over-come with emotion and thanked us. As he was leaving, he put his hands over his heart, thanking us again.”

Store 432, Wichita,

“When a selfless guest chose a gift for her friend over a snack for herself, Lori’s covered both purchases. There were hugs and many thank yous! For less than $10, we were able to make the day of 2 women! And for that I am grateful that I work with a company that allows us these amazing moments!” Store

READ STORIES OF LORI’S LOVE IN ACTION

“A regular visitor received sad news about loved one’s prognosis, and came to the shop in shock. She processed the news as she shopped, finally ready to return to the hospital room. We purchased roses for her to cheer him up. She visited each day the next week for what she called a lift in her spirits.”

Store 371, Sugarland, TX Houston Methodist Sugarland

“Our hospital Chaplain works hard to keep spirits up with notes and gifts for workers. I told him about Lori’s Love and his sentiment was the same as mine – how lucky we are to work for a company with this amazing program! That day we gifted him a $50 Lori’s Gift Card to continue his mission of recognizing our hospital heroes.”

“A gentleman came in whose wife who was in an induced coma. He didn’t know if she could hear him or feel his hand, so he found a plush hippo to keep her company while he had to work. Unfortunately, his credit card would not go through. As he was sorting through his wallet. I told him to put away his money because Loris Gifts would like to do something special since he is going through such a hard time. He had tears in his eyes and asked if I was sure. As he walked out, he thanked me again.”

Store 485, Maywood, IL

Loyola U. Medical Center

“A patient who had been Careflighted in was alone in the hospital without family or friends. Her nurses bought her flowers, puzzle books, snacks and hygiene products. Seeing their generosity and care, I convinced them to let us contribute as well, and used our Lori’s Love to buy her some going home clothes!”

Store 535,

Store 15, Fort Worth, TX Medical City Fort Worth

“A mother rushed her daughter to the hospital, and spent the night with her. When she discovered her phone died, and she lost contact with loved ones, she came into the gift shop to buy a phone charger. It was then she realized she didn’t have her wallet. Our Store Manager gave her a phone charger and told her she was the recipient of Lori’s Love. The Mother was so thankful for Tina’s kindness she gave her a hug. Later she came to report her daughter was doing well, and gave thanks and hugs again.”

Store 495, Norfolk, VA

Sentara Leigh Hospital

“A patient we love underwent chemo and radiation. She remained positive, often entering the shop sporting a new wig (she has 30!). We would pretend she was a new sister from the same family to make her laugh. She finally got to ring the bell at the end of her treatment, so we used Lori’s Love to present her with a Celebration Gift.”

Store 345,

HOSPITAL PARTNERSHIPS THAT MADE A DIFFERENCE

Neonatal Ambulance

Lori’s Gifts partnered with the Northern Light Eastern Maine Medical Center Auxiliary to raise funds for a new neonatal transport ambulance. Lori’s “Round Up at at the Register” program was deployed at Store 397, and helped raise nearly $1500 in change in just a few months. All funds raised will support the Auxiliary’s efforts

to earn the $125,000 to purchase the Miracle 2 neonatal ambulance.

Auxiliary Recognition

Lori’s Gifts was honored Sept. 21 at the 69th Annual Auxiliary dinner at Yale New Haven Hospital in Connecticut. Lori’s team members received gratitude for their support of the Auxiliary, for the gift shop’s excellence, and for making every guest feel warmly welcomed.

Lori’s team members provided fun gift bags for guests filled with a variety of useful items and tasty treats from the gift shop. Volunteer Services Senior Manager Eileen Hansen thanked Lori’s team leaders. Lori’s will also be partnering with the Auxiliary on a new volunteer program that provides real-world, paid job experience to people with disabilities. The hospital will cover workers’ salaries, and Lori’s Gifts will provide training in stocking, pricing, and greeting and assisting guests.

Fashion Show Fundraiser

The Yale New Haven Hospital Auxiliary hosted its Looking Forward Fashion Show on June 5. In addition to being an event sponsor, Lori’s was represented by several team members from area gift shops who attended the fundraiser. Over $25,000 was raised in support of the Looking Forward Program, which directly funds services that help cancer patients cope with the many issues related to their treatment.

Lori’s is Ready to Partner With You

If there are important passion projects within your hospital that you would like for Lori’s to partner with you on, please contact your Lori’s District Manager, and we will find a way to help you help others.

Above L to R: Store Manager Lisa Field, Hospital Auxiliary President Nazrin Dixon, Lori’s District Manager Jessica Brunelle, and Director of Volunteer Svcs. Stacey Coventry

Photo Right: Store Manager Lisa Field holds a Round Up for Miracle 2 sign at Northern Light Eastern Maine Medical Center in Bangor, ME

Left to Right: Jessica Brunelle, Diane Ferrucci, (Store Manager), Tom Drewes, Tracy Sinnott, Hymie Glick, and Janet Crean (YNH Auxiliary President)

PARTNERING TO ADVANCE THE FIGHT FOR LIFE

We Proudly Support Susan G. Komen

Every year, through our strategic BCA campaign, Lori’s raises awareness and funds for the fight against breast cancer. In 2022, Lori’s donated over $40,000 to Susan G. Komen. We set out to surpass that amount in 2023 with a new goal of $50,000. Did we make it? Read on to find out. First, we prepared our retail game plan:

2022

On Saturday 10/21, staff from our home office and their families were proud to be a part of the Susan G. Komen North Texas More Than Pink Walk, a remarkable event that brings together communities, survivors, and advocates in the fight against breast cancer. The Walk funds education efforts, continued research, and support programs that offer tangible assistance to those affected by breast cancer.

2023

In every Lori’s Gift Shop, we featured beautiful pink displays spotlighting high-quality BCA products guests could purchase to show their support for the cause in style, or gift to friends, co-workers and relatives. In addition, Lori’s donated 20% of the sales of all Breast Cancer Awareness products to Susan G. Komen, the Dallas-based charity that directs funds towards breast cancer research, screening, treatment, and education. Next, we deployed our second fundraising plan:

We at Lori’s Gifts are proud to announce that thanks to the tremendous efforts of our team members, and the generosity of our guests, partners and donors, our Breast Cancer Awareness contribution nearly doubled that of last year. Between product sale profit sharing and donations, we raised over $76,000 in the fight against breast cancer.

The Grand Total

January 20, 2023

“From the start, the administrators and staff at Kendall have welcomed us so enthusiastically, exceeding our expectations!”

Univ. of Pittsburgh Medical Center - Passavant, PA Store 653

““We are so happy for Lori’s to be back! It’s been a long time coming.”

- Kimberly Kelly, Guest Relations

August 24, 2023

“I am incredibly grateful to have the cancer boutiques. Lori’s Gifts listened what we wanted.”

Mt. Carmel East & West

Store 377

July 18, 2023

Northern Virginia Medical Center - Woodbridge, VA Store 652

“Lori’s is already exceeding our expectations! We are thrilled our patients, staff and visitors have this beautiful shop and amazing selection to enjoy and share with each other.”

- Tonya Jones, Director of Patient Relations

January 30, 2023

Kendall Hospital Miami, FL

- Eric Harrison, Lori’s Regional VP

Store 650

“It is an honor to partner with both of Austin’s Dell Children’s Hospitals, and the Lori’s team is truly excited to serve the North facility’s young patients, families, and staff.”

- Bob Robinson, Lori’s South Regional VP

November 28, 2023

“We are very excited to partner with Lori’s to operate the Gift Shop at Saint Vincent Hospital. Lori’s mission and values align with AHN Saint Vincent’s to provide exceptional service to our patients and customers.

- Dave Mackenzie, Director of Operations

partnership with Lori’s Gifts operating our listened to our vision and was able to deliver exactly

- Nicole Wolf, Cancer Service Manager

West Cancer Boutiques - Columbus, OH

Store 378

July 19, 2023

Dell Childrens Medical Center North - Austin, TX Store 657

June 12, 2023

“The new store is awesome, and this is very exciting! Today was like a Black Friday event!”

- Bryan McArthur, Patient Benefit Advisor

Store 655

June 29, 2023

Allegheny Health St. Vincent

Store 658