BEHIND THE SPA DOOR with
Kari Michaud, owner of
The Beach House Spa in Elkridge, Md.
Team Building Tactics for Maintaining Client Satisfaction
LNEonline.com
How many treatment rooms and other amenities are there? Our spa is quaint and cozy. We have four treatment rooms and each of them is beach themed! These include a Sunset Room, Tropical Eden Room, Blue Lagoon Room and Pink Sand Room. Our Tropical Eden Room has a sauna, which is incorporated into several of our treatments.
LEADERSHIP ROLE What daily challenges do you encounter in your position?
CONCEPT How would you define the concept of your spa?
How do you manage stress that work brings into your life?
The Beach House Spa is a beachthemed luxury day spa that offers a full menu of treatments including massage therapy, couples massage, facial treatments, body wraps, body scrubs and hair removal services. Everything our clients need to keep their beach body on point!
I understand that running a spa is a marathon, not a sprint. I meditate and go to the gym a few times a week, which is my Zen time to myself! I make it a point not to take any stress home with me.
Our deep tissue massage is our most popular massage. Our Signature Facial is the most popular facial because we are able to tailor it to each client’s spejune2017
FACILITY
We opened only about two years ago now. We are going through the normal growing pains that all new spas can expect. Finding people that share our vision for the spa was definitely one of our main struggles upon opening, but I have been blessed to accumulate a great team of employees!
What are your most popular services?
48
cific needs. Our most popular scrub is the Sea Salt and Pearl Scrub, which is a very fresh and airy scent that reminds our clients of a day at the beach.
What takes most of your time every day? Massaging clients, making sure everything is running smoothly in the spa, taking care of any upsets and scheduling as many appointments as possible. I am always wearing the hat of the spa owner, head massage therapist and receptionist.