FM Annual Report 2016

We Are

FM

Facilities Management 2015-2016 Annual Report Volume 2

Table of Contents

El NiĂąo Preparations......................................... 4 Grand Opening Life Science Building............... 6 Light Up LMU.................................................. 7 Drollinger Field Renovation.............................. 8 RecycleMania Champions................................ 10 Additional FM Highlights.................................. 12 Strategic Initiatives............................................ 14 Did you Know?................................................. 18 Celebrations..................................................... 22 FM Never Sleeps............................................... 26 In Other News.................................................. 27 Employee Profiles.............................................. 28 FM Departments............................................... 40 We are FM....................................................... 70 2

Message from our Vice President Tim Haworth

Last year’s Annual Report was the start of a new tradition in FM. This publication celebrates our achievements, acknowledges our co-workers, demonstrates our pride and team spirit, embraces our future, and shares how we help make Loyola Marymount University a quality destination for all.

FM’s motto or theme for 2015-16 centered on “change management”. I consider our standard operating model to be one of continuous improvement. To that point, we experienced tremendous growth in our planning, analysis, teamwork, creativity, preventative maintenance, and customer service. Some accomplishments for this year are a direct reflection of this growth such as El Niño Planning and execution, improved customer service resulting in all departments collaborating with Quality Assurance, opening of the Life Sciences Building, analysis and use of metrics for resource allocations, and overall teamwork in handling campus emergencies.

I want to give a special “shout out” to Waste Management for their historic first place finishes in back-to-back years for the Recyclemania competition. Also noteworthy, was FM’s contribution in the President’s Inauguration, Special Olympics support, and LMU Commencement.

If a person were to reflect on the level of attention LMU requires from FM on a daily basis it is overwhelming. The campus is beautiful and functional because of what all of you do. Your efforts often go unnoticed and without fanfare. I want to personally thank each of you for your hard work, loyalty, and commitment. Words alone do not properly express the level of gratitude you deserve. I am proud of FM and what we are.

As John Wooden, the legendary UCLA basketball coach, once said: "Success comes from knowing that you did your best to become the best that you are capable of becoming."

We Are

FM

El-Niño Preparations

At first glance it may not have seemed that El Niño had the immense impact as previously thought. However, California rainfall precipitation levels increased 16%, California snowpack increased 65% and local reservoir levels increased 5% over a one year period as reported by the San Diego Union Tribune.

The LMU campus barely noticed the rain affects due to the dedication of the FM staff. Preparations began in early September to protect the campus from rain problems. This is positively indicated as FM saw a 33% reduction in rain related work orders.

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By proactively placing sandbags in strategic locations for easy deployment, clearing storm drains and repairing roofs before the major rains hit the LMU community was able to operate normally during the El Niño season.

“The staff could tell a big difference in workload when the rains hit,” said Mario Arroyo, Grounds Supervisor.

This definitely has the potential of being the Godzilla El Niño and right now is stronger than it was in 1997.

-Bill Patzert, Climatologist, NASA (Published on August 13, 2015)

Preparations made for El Niño

• • • • • • • • • • • • •

Reviewed last 24 months of rain logs Create pre-checklist for staff to perform in anticipation of rain Identify any open work orders for roof and window leaks Create task list of lessons learned from previous storms Daily tracking of weather reports in FMOCC Complete all known roof and window repairs Inspect all storm drains and sump pumps Map out locations for all storm drains, rain gutters and other potential areas where flooding could occur if drains are clogged.

Rain gutters and roof drains cleaned and cleared every 3 months Redo curbs around low lying buildings, such as Research Annex, to prevent water intrusions Add better drains around known hotspots Order supplies for rain days (24 pumps and hose sets, 6 transport carts, extension cords, sandbags, rain gear, roof patch material, clean up tools for water extraction, dehumidifiers) Identify trees that require pruning to help lessen impact to rooftops

Grand Opening Life Science Building

In June of 2015 the Life Sciences Building received its temporary certificate of occupancy allowing us to use the building as designed.

Throughout the summer the FM team worked tirelessly with Seaver College to ensure the move-in was smooth and operations began without any issues. This included some minor adjustments including a specific air management system in a nationally recognized research lab.

“The new building is an embodiment of LMU’s commitment to the sciences. The building promotes best practices in science education in a setting that incorporates some of the latest technologies. The building's design facilitates active, hands-on experimental work.” - Tina Choe, Dean of the Seaver College of Science and Engineering In October of 2015 the building received its official Certificate of Occupancy and in November the building was awarded a LEED Gold Certification, LMU's second LEED Gold and 5th LEED award.

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Light Up LMU Situated on the bluff, overseeing Los Angeles, LMU is in a prime location. During the spring semester FM restored the famous white L, M, & U right below campus. After clearing and enhancing the landscaping, the letters were resurfaced and repainted with reflective paint. New lights were installed to showcase the beauty of Loyola Marymount at night!

During the fall semester, as multiple terrorist incidents rocked the global community, LMU showed support and solidarity. The Sacred Heart Chapel was lit up with the colors of the impacted country's flag. FM staff worked quickly to pull resources together to put together an amazing light display that remained up for a week in November.

LMU showcased flags from France, Nigeria, Lebanon, Russia, Kenya, Israel, Mali & Belgium.

Multi Craft

Renovations took approximately five months to complete.

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Drollinger Field Renovations LMU removed 140,000 square feet of grass that was replaced with Astroturf during the summer of 2015. Having Astroturf supports our student’s athletic and wellness endeavors throughout the year. Heavily used by our club sports and intramural teams, students have enjoyed having perfectly surfaced conditions each time they play. Trey "I was absolutely thrilled to Duval, Director of Campus Recreation said "the finally have a turf field here field allowed teams to practice and compete during immediately after inclement weather." The projat LMU. It’s a beautiful field or ect included installing Brock Pads under new turf, that rivals any other LA-area which help reduce injuries from impact.

university’s recreational field."

This project will also reduce water consumption -Raamen Bass, Campus Recreation by nearly two million gallons each year. As minimal maintenance is needed compared to real grass, our staff can focus their efforts on other parts of campus. With the previously installed field lights on top of Drollinger, "club and intramural sports were able to expand their time on the field after classes, which provided significantly higher participation to our program," according to Raamen Bass, Assistant Director of Campus Recreation. This field is now a must see location on campus.

FM Waste and Recycling won FIRST the following categories:

PLACE in

Per Capita Paper Bottles and Cans Cardboard The 2016 tournament featured 350 schools participating from 48 states in the United States, the District of Columbia and Canada, with an enrollment of 4.4 million students; the American contingent of schools represent nearly one in four U.S. college students.

Competing colleges and universities are ranked according to how much recycling, trash and food waste they collect over two months. Between the Feb. 7 kickoff and the final recycling weigh-in on April 2, participating schools recycled or composted 79.3 million pounds of recyclables and organic materials, preventing the release of 122,000 metric tons of carbon dioxide equivalent (MTCO2E) into the atmosphere, which is equivalent to preventing annual emissions from 24,000 cars.

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This year LMU once again accomplished what no other North American college or university has ever achieved in the history of the RecycleMania competition, for the second year in a row in the RecycleMania recycling tournament LMU won first place in four key divisions: Bottles & Cans - 1st Place; Paper - 1st Place; Cardboard - 1st Place; and 1st Place in the Per Capita Division! Since RecycleMania’s inception no other college or university save for LMU in 2015 and 2016 has ever won four separate RecycleMania competition divisions in a single year!

This year LMU started our RecycleMania 2016 community awareness campaign during the annual America Recycles Day Celebration at LMU in November.

The outstanding finishes in RecycleMania 2015 and 2016 represent the entire LMU Community’s great daily recycling ethic that propelled LMU to the top of the leaderboards this year.

"Annually, Recyclemania is one of the best and most collaborative programs we do here at LMU." -Trevor Wiseman, Associate Director in Student Housing

Additional FM Highlights Special Olympics Support Transportation issues at LAX stranded hundreds of athletes overnight in Gersten Pavilion and Burns Recreation Center. Multiple staff reported to campus after hours to manage cleaning, maintenance and air conditioning needs for over 24 hours. This was a complete team success, that involved collaboration with DPS, DPT, Sodexo and Conferences. The FM supervisors and staff on-hand dedicated themselves to help those in need.

Presidential Portraits

The Presidential Portrait project was initiated by University Relations. The intent was to create a public gallery for all 16 presidents that preceded President Snyder. Fourteen portraits existed and had been stored in the William H. Hannon Library archives. Two new portraits were commissioned for Fr. Lawton and Dave Burcham. Each is secured to the wall with anti-theft hardware. New track lighting was installed to highlight the individual pieces. Central signage announces the gallery and small plaques identify each president with years of term. The gallery is located on the 4th floor of Uhall near the President’s Office.

New University Hall Study Decks

The Study Deck project was initiated by Administration as a test project. Several of the large 12’x25’ planters in the 1st floor atrium of University Hall have been targeted to be infilled for various reasons. The planter opposite the bookstore was selected as a test. All planting materials were removed with the exception of the two trees. Irrigation was maintained for the trees. Durable hearty Ipe wood decking was installed with lift-out irrigation access panels.

Several floor outlets for student use, two table lamps with outlets and Tivoli lights installed between the trees were also included.

Heatwave Support

To help the LMU students, staff and faculty during warmer than normal temperatures this fall FM went above and beyond. Quality Assurance, Central Plant and Multicraft staff managed day-to-day work orders and complaints. 66 portable air conditioning units were purchased to deploy as needed, new temporary floor fans were added to Housing and a new project to add retractable screens to residential apartments is in progress.

Athletic Facilities Upgrades

FM Project Management supported the install of new technology, including a new scoreboard to Gersten Pavilion. Also, a new softball batting cage is underway and will be completed this summer.

Alumni Walk

Alumni Walk was restored in the Sunken Garden. The new design includes alternating bands of colored pavers and concrete. Each paver can be engraved to acknowledge the graduating class of that year, the motto of the class and the Class Gift participation. The University seal coupled with an explanation of the walk are engraved at the southern end. In addition to the walk, the stair at the north was reconstructed as a visual extension of the Sacred Heart Chapel steps.

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Strategic Initiatives The Facilities Management department began a series of strategic planning sessions in order to re-evaluate its goals and priorities to help prepare for a future that is both desirable and achievable. Last year, the FM department finalized a Summary of Strategic Initiatives that clearly states our new mission, vision, goals and actions required to fulfill them.

Facilities Management’s Strategic Initiatives remain unchanged; but our annual goals and priorities for the year changed to reflect our work over the last year.

1. Sustainability: Remain a national leader in sustainability 2. Environmental Stewardship: Engage LMU community to embrace resiliency and sustainability in support of social justice, care for our planet and human-nature relationships 3. Engagement: Partner with other campus departments to further promote sustainability and environmental awareness 4. Processes: Establish and implement best practice for collaboration across department units 5. Customers: Provide excellent service to our colleagues on campus 6. Resource Management: Continue to review and assess the utilization of resources to ensure operations are aligned with strategic goals 7. Safety: Emphasize a safe work environment for our staff through education and training 8. Cost Management: Continue to explore cost saving opportunities 9. Branding: Build the LMU brand in all things 10. Utility Management: Aggressively manage consumption through innovative technologies

Annual Initiative: Provide an environment for the campus community that is safe and secure and feels safe.

Action Taken Reduction of safety related incidents. Continue to collaborate with HR, Environmental Health & Safety, Public Safety, and Travelers Insurance for reporting. Ensure access, security, emergency management, and equipment maintenance meet or exceed campus standards and expectations.

Monthly safety training of unit levels for best practices, equipment certifications, and awareness.

-15 Safety Training Sessions -Centralized Certifications for OSHA compliance training using online training software o Certifications provided for Forklift, Aerial, and Cart Training o Added new trainings AED, Tsunami Preparedness, and expanded Cart Training for non-FM staff.

-Expanded training to other departments to streamline safety concerns.

-Provided approximately 20 hours per year of safety trainings for FM staff.

-Decreased FM injuries by 68% over the past three years with the expansion of safety trainings and education sessions.

-Met our goal of 95% participation throughout the year.

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Annual Initiative: Be a leader in sustainable practices by mitigating LMU’s environmental impact.

Actions Taken -Completion of STARS survey (Sustainability Tracking, Assessment & Rating System). This is a transparent, self-reporting framework for colleges and universities to measure their sustainability performance and is recognized by many in the industry as the most advanced and comprehensive survey for all sustainable programs. This survey then informs other green organizations to create rankings, awards and recognitions based on their interpretation of the data provided by LMU. Some highlights include: -Recognized in Princeton Review’s Guide to 353 Green Colleges. Rankings based on surveys of over 2000 colleges and universities. Focus is on enhanced student experience through academics and green campus initiatives.

-Ranked 66 in Sierra Club’s Cool School rankings. Ranks colleges’ commitment to environmentalism and stewardship.

-Partnered with Housing to receive a CalRecycle grant for beverage container receptacles to improve recycling in the Housing area.

-Achieved LEED GOLD for the Life Science Building -Partnered with The City of LA to join the Green Business Program. The program provides assistance and resources for businesses to become greener and more sustainable. LMU is one of 358 businesses certified. Only 3 in Higher Ed (UCLA,USC, LMU) -Participated in RecycleMania, a friendly competition and benchmarking tool for college and university recycling programs to promote waste reduction activities to their campus communities.

Over an 8-week period each spring, colleges across the United States and Canada report the amount of recycling and trash collected each week and are in turn ranked in various categories based on who recycles the most on a per capita basis, as well as which schools have the best recycling rate as a percentage of total waste and which schools generate the least amount of combined trash and recycling.

-Back to Back Champs! LMU ranked 1st in 3 subcategories (paper, cardboard, bottles & cans) and won the Per Capita Classic Competition with 67 pounds of recycling per person during the 8 week challenge. The highest in the nation. National recognition is provided to the winning school in each category on the RecycleMania website and in a national press release.

Strategic Initiatives Annual Initiative: Establish processes and tools that facilitate effective and efficient coordination, collaboration, and decision-making and put a premium on the user’s experience.

Actions Taken -Utilized the Facilities Management Operations & Communications Center (FMOCC) to track, analyze and inform decisions with data. Two goals this year were to identify LMU’s deferred maintenance and to categorize work order data in order to strategically focus our department’s efforts on maintenance.

-Acquired new tools to help with departmental metrics analysis. Roof Manager is a preventative maintenance and long term planning tool to help us with building envelopes. We added idashboards as our new analytical tool for all metrics. We continued to use our Energy Management system to focus on lowering our consumption and monitor our use in real-time.

-Continued to expand the Quality Assurance integration into other parts of FM by creating service enhancements and partnering with our service teams to focus on excellent customer service.

Partnered with Conference and Event Services to streamline event support creating a One-StopShop environment for the two areas.

Annual Initiative: Generate revenue and contain costs.

Actions Taken -Continued focus on Preventative Maintenance program in order to cut down on emergency repairs.

-Hired Sightlines, facilities asset advisors, for an independent snapshot and estimate of our deferred maintenance.

-Systematically assessing and documenting the infrastructure and physical condition of all buildings.

-Continued using the Facilities Management Operations & Communications Center (FMOCC) to expedite communications and planning, centralize department data, and support for Customer Service Team.

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Annual Initiative: Aggressively manage the cost of campus utilities Actions Taken Continued focusing on projects that improve energy efficiency, such as the projects listed below: -University Hall air handling unit optimization. Siemens has completed upgrade to the HVAC controls to allow air intake units to pull in outside air to enter building during cooler temperatures.

-Installed new state of the art rooftop chiller on Burns Recreation meeting the new ASHRAE 90.1 mandate for energy efficiency.

-Huesman, Sullivan, Doheny and, Leavey 4,received new domestic hot water systems to decrease energy use.

-Ongoing HVAC preventative maintenance performed by Central Plant staff to decrease the energy used by every air handler on campus.

-Employed Central Plant scheduling controls to curtail the operation times of the plant.

The scheduling has allowed for a large energy savings throughout the year.

-Central Plant has installed new energy efficient motors in a number of buildings systems.

-Replaced Murphy’s Recital rooftop Air Handling Unit and added energy efficient controls to provide accurate temperature control.

-Instituted new Siemens service contract for the Central Plant chillers to reduce our energy consumption.

-Installed a total of eight 5 ton energy efficient air conditioning rooftop units.

-New installation of new AC units for Sullivan and Huesman.

Annual Initiative: Make a division-wide commitment to build the LMU brand.

Actions Taken -Accenting LMU’s physical presence on the bluff by restoring the LMU letters and enhancing the surrounding landscape. Installed new lights to showcase the Chapel and LMU letters making it visible at night.

-Capturing back to back RecycleMania championships further enhanced our reputation as a green campus.

-Improved our partnership with the City of LA by joining the Green Business Program -Showed solidarity with the world community by lighting up Sacred Heart Chapel with the colors of impacted country’s flag during the terrorist attacks in November -Achieving LEED GOLD for the Life Science Building.

Did you Know?

Quality Assurance What is Quality Assurance?

What is Customer Service?

Quality Assurance is FM's one-stop-shop. We provide numerous services that assist our clients and FM staff.

Our goal is to maintain a strong customer service base for our users. We achieve customer service with strong communication, maintenance follow up, and detailed metric tracking and consistency.

Quality Assurance is FM's newest addition to the department. Our two key focal points are expansion and consistency.

Customer service begins with knowing your clients and understanding their needs.

Since the launch of Quality Assurance, we have managed to create various tracking methods to understand where change may be needed. In order to show progression and target areas of improvement, we use metrics to monitor our overall performance.

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Quality Assurance Services ----------------------------------------------------------------------------------------------------------------------

Event Support

Our partnership with Conference and Event Services allows us to support all on campus events with a wide range of FM resources.

VIP Cart Rentals

Our six passenger VIP carts are available for loan to any of our campus clients upon request.

Out of Office Slips

If we attempt to service a work request and the client is unavailable, our service staff will leave a receipt of our visit.

Building Inspections

We deploy staff into every academic building on a rotating basis to indentify maintenance issues.

Surveys

Rain Report

We track every reported leak for each rain event. Our goal is to decrease the amount of reported leaks based on each day of rain.

One of our key performance indicators is the survey process. For every completed work order, we randomly survey clients to get numerical score of our performance.

Friendly Staff

The Quality Assurance Student team is customer service oriented, well trained, and enjoy assisting clients with any type of service inquiry.

Work Order Tracking

To ensure LMU customers receive service in a timely manner, we track every work order from creation to completion.

---------------------------------------------------------------------------------------------------------------------Quality Assurance Director Quality Assurance Supervisor Quality Assurance Coordinator Safety Coordinator

Quality Assurance Assistants

Contacting Quality Assurance Our team is comprised of 4 professional staff and 16 student assistants. Clients can reach us via our Quality Hotline or email, M-F, from 7am-6pm. We also provide routine updates to the campus; notifying clients of maintenance that may affect their work or living space.

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Quality Customer Service Quality Assurance is here 660 minutes per day, 5 days a week

Who's Calling Quality?

FM Staff Vendor s

Quality Contact Facts: 64% of our emails are service requests

6% 2% Miscellaneous

80% of emails this year were from LMU staff 59% of student calls are requests for Multicraft

8%

3/4 of our phone calls result in a work order Most of our clients rather speak with a live operator than email their inquiries. Our staff and flexible hours are critical to our daily operation.

27% Students

56% External Staff

Customer Service Reviews Survey Ratings

What are they saying?

"We love you guys!" July 2015, Staff

Staff VS.

90% of staff respond 86% of students

"Your group did a great job – nobody at the meeting even knew there was a problem, for which I am very grateful." December 2015, Staff "I left to get groceries and when I got back it was fixed."

January 2016, Student "If I could rate them “10” I would. Always gets taken care of the same day I submit." April 2016, Staff

Students

with a high score of 5 when asked about their service

respond with a high score of 5 when asked about their service

WORK ORDERS AT A GLANCE WORK ORDER BREAKDOWN BY AREA CENTRAL PLANT CUSTODIAL GROUNDS WASTE PLANNING CONSTRUCTION FLEET

62 17 08 04 03 02 01 01

PERCENT

MULTICRAFT

31 + DAYS 11-30 DAYS 6-10 DAYS 4-5 DAYS 0-3 DAYS

FASTER RESPONSE TIMES

TOP 3 ACADEMIC BUILDINGS University Hall --------Hilton

WORK ORDER COMPLETION BY DATE

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Percent of Total Academic Work Orders on Campus

Average Days

Average time to complete work orders

Average Days

Malone

Rains Hall

09

2016

Average time to complete work 2015 orders _______________________

TOP 3 HOUSING BUILDINGS Hannon Apartments ---------

10 22 58 49 08 14

% Completed Percent of Total Housing Work Orders on Campus

McKay Hall

Work Orders Completed within 3 days

% Completed

Work Orders Completed within 3 days

2016

2015

_______________________

FM FUN FACTS A total of 1,912 evening maintenance work orders were received this year Received 8,606 housing work orders vs. 15,404 academic work orders this year

+ 31 Days

Percent of Work Orders completed after 31 Days

+ 31 Days

Percent of Work Orders completed after 31 Days

2016 2015

33% decrease in rain and leak related work orders over the past year FM Staff pulled approximately 500,000 items from our warehouse this year

QUALITY ASSURANCE ANNUAL WORK ORDER STATS Quality Assurance created and tracked more than 6,000 work orders this year

27% of work orders created by Quality this year were from various building inspections

61% of work orders we receive and input are for academic buildings

Our peak month of work orders was August 2015, making up 14% of our total work orders this year

11,449

FM has supported over 10,000 events over the past year.

75% of all carts reservations consist of at least 2 VIP carts on loan for 2 or more days.

FM has dedicated over 96,000 hours of labor to events in the past year.

9,269

4,693

Waste & Recycle Bins Deployed Our staff supported close to 4,000 events with 11,449 waste and recycle containers over the course of the year.

Events Supported by Custodial Our custodial team has supported 4,693 on campus events, servicing restrooms, and event venues across campus.

Hours of Air Conditioning July 2015 was our peak month with over 3,000 hours of air conditioned event venues. Most venues require us to program the temperature remotely beforehand.

A Closer Look

Event Support Analysis

77%

Total of 63%

Out of 18,000 requests for event support, 63% were fulfilled by Waste and Recycling.

Other Event Support Services Offered by FM:

Total of 77% Most large scale events request VIP carts for guests or attendees.

Approximately 77% of our cart reservations are for on-campus events.

Summer Support

Event Occurences

30%

45%

Total of 30%

Total of 45%

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63%

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VIP Carts

-------

Waste & Recycle Bins

-------

Event Support

Quick Facts:

Conference and Event Services hosts up to 20 summer groups each year. FM supports each summer event. About 30% of our annual support is given during the summer months.

Approximately 45% of total event occurrences on campus requested custodial support.

Power Washing

On-Site Custodial Support

Lighting Fireplace Pilots

Irrigation Adjustments

Roski Pin Light Adjustments

Turning on UNH Atrium Lights

Electrician Assistance

Sweeping Exterior Patios

Vacuum Requests

Celebrations The FM team takes a few moments out of the year to celebrate as a family. This allows us to know each other on a personal level outside of the day-to-day work we do.

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We Are

FM

Multi Craft Celebrations

24

We Are

FM

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Multi Craft FM Never Sleeps FM is truly a 24/7 operation. There are over 25 staff members with shifts that end after midnight from Multi Craft, Academic Custodial, Housing Custodial and Central Plant. There is coverage for all weekend events and regular communication with DPS for all after-hour facilities issues. The tireless work and dedication that these FM staffers have to the LMU community is a remarkable aspect to the FM department. The night crew are the unsung heroes in FM.

I enjoy working the night shift for many reasons. Working the night shift allows us to work on projects that cannot be done during the day. I like working together with other departments to accomplish our goals and it shows what a great team we have. Other departments are always willing to help out when needed to ensure the job gets done. -Dan Garcia I like to work after hours because I have direct contact with students. I like to provide them with excellent service. This is the first time that I have worked in an institution such as LMU and I have never been happier. Working in the afternoon has its advantages like less traffic and seeing all of the buildings light up at night. It is totally different than seeing them during the day. -Gildardo Tista

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I like working graveyard because I help the whole FM department. DPS calls me for bloodborne clean-ups, broken glass pick-up, dead animals, water leaks, water overflows and rain leaks. Being able to assist in any way is completely empowering. I'm happy to represent FM and bring resolutions to any problems. I clean on an average 10-15 biohazard or bloodborne incidents per week in addition to other requests and my regular duties. -Gilberto Peraza

In other FM News Retirements Dorothy Love 28 Years of Service

Guadalupe Serrato 37 Years of Service Working the night shift is a huge benefit to my job responsibilities. As my assignments require thorough floor care, there are less crowds and less foot traffic during the night. I'm able to meet deadlines and complete tasks in a more productive and efficient manner. I am also able to assist with any emergency calls such as helping Public Safety and EMTs with biohazard clean ups, water damages, spills and all kinds of surprises. I also enjoy the beautiful landscapes filled with lights on trees and stunning views of the bluff. -Sergio Barba

Welcome to the Family Maria Aguilar, Academic Custodial Hector BaĂąuelos, Grounds Andres Casillas, Multi Craft Gladys Cruz, Academic Custodial Alicia de Blas, Housing Custodial Mark Dominguez, Central Plant Maria Elena Calzada, Academic Custodial Mayra Fabian, Academic Custodial Enfield Flores, Academic Custodial Juanario Gallana, Central Plant Alfredo Hernandez, FMOCC Jessica Hernandez, Budget & Procurement John Hobbs, Budget & Procurement Calvin Holmes, Academic Custodial Alex Lozano, Central Plant Clara Pineda, Housing Custodial Kyle Pond, Central Plant Juan Carlos Recinos, Grounds Yoshio Robles, Grounds Micheal Sams, Academic Custodial Nidia Soriano-Carbajal, Academic Custodial Charlie Suarez, Multi Craft LaTonya Thomas, Academic Custodial Dalia Valladares, Academic Custodial Roxson Wilson, Academic Custodial 29

FM Profiles

Dorothy Love

Q: Where are you from?

A: I was born in Birmingham, Alabama, we moved to LA when I was 10 years old.

Q: What is your favorite thing about LMU Facilities Management?

A: My favorite thing about FM is the people that work for FM and FM providing good service to the campus.

Q: What are three words that best describe you?

A: I am respectful, humble, caring.

Q: Who inspires you and why?

A: My inspiration comes from God, his word keeps me and gives me what is required to do a job and how to treat others. Communication is the key to success. Be true to thine self.

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Fr. Randy Roche, S.J.

Q: Where are you from?

A: San Francisco, CA Q: What is your favorite thing about LMU Facilities Management?

A: Practical things get done, and done well – great service!

Q: What are three words that best describe you?

A: Loyal, confident, counselor Q: Who inspires you and why?

A: Pope Francis is using Ignatian discernment for making decisions that are pastorally political for the common good instead of selfishly political.

Gigi Alvarez

Q: Where are you from?

A: Guadalajara, Jalisco Mexico Q: What is your favorite thing about LMU Facilities Management?

A: The people. I have great co-workers and everyone is so very, very nice.

Q: What are three words that best describe you?

A: Outgoing, Friendly and Hardworker Q: Who inspires you and why?

A: My sister. She always pushes me to be better. I don't always listen, but it insipires me as she is such a strong person.

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Q: Where are you from?

A: Gardena, CA Q: What is your favorite thing about LMU Facilities Management?

A: I like the responsibility and that everything we do is seen by the campus community. From all our work in Central Plant, grounds and custodial. I like being held accountable to the campus and knowing we are doing a good job.

Q: What are three words that best describe you?

A: Funny, Understanding and Fair Q: Who inspires you and why?

A: I take from a lot of people. Everyone has something different to offer. It could be my parents, a comedian, because I can relate to them or to the people I work with. My kids also inspire me to be my best.

Freddie Armijo

Q: Where are you from?

A: South Bay, Redondo Beach Q: What is your favorite thing about LMU Facilities Management?

A: The strong sense of family and friendship. When someone is down others pick you up. I appreciate the comradery and collaboration.

Q: What are three words that best describe you?

A: "Nothing is impossible."

Q: Who inspires you and why?

A: My Dad. I admired his can-do attitude. He always was willing to help others and expected nothing in return. He had the biggest heart.

Alex Contreras

Demetrius Davis Q: Where are you from?

A: I'm from Venice and Santa Monica, CA. As a child I always recalled seeing the big LMU off of Lincoln Blvd.

Q:What is your favorite thing about LMU Facilities Management?

A: I'm very proud and honored to be of service to the students and staff, Public Safety and the rest of the LMU family! I've always felt very much appreciated for the service that I give.

Q: What are three words that best describe you?

A: I am the good, the bad and the ugly! The good is God and the rest is me.

Q: Who inspires you and why?

A: Both my Grandmothers and my Mom and Dad!!! My Dad for showing me the hard truth. My Dad's mother, who was a mother of ten kids, and always let me know that everything was going to be all right. My Mom for her faith in God and being of service to the elderly, the homeless and the sick. Finally, my Mom's mother, for her work ethic, her business and real estate savvy. They have all passed away, but live inside me and inspire me every day.

Enrique Garcia

Q: Where are you from?

A: I'm from the city of Hidalgo Michoacan, Mexico.

Q: What is your favorite thing about LMU Facilities Management?

A: My favorite thing is that I always have immediate professional help from FM. Q: What are three words that best describe you?

A: I feel that the best three words that describe me are efficient, attentive, and optimistic.

Q: Who inspires you and why?

A: The person who inspires me is Mr. Albert Eaton. I say this because he was always a great example for me.

Q: Where are you from?

A: Oaxaca, Mexico Q: What is your favortie thing about LMU Facilities Management?

A: Socializing with the whole FM Team.

Q: What are three words that best describe you?

A: Hardworking, family man, religious.

Q: Who inspires you and why?

A: My father and mother because they were very hard workers, dedicated, and loving.

Danny Ruiz

Mary Moore

Q: Where are you from?

A: I was born in a little town of Old Hill, Staffordshire, England and my parents emigrated to Canada when I was 3 years old. I lived in Canada until 1989 when my husband, Bob and I had the opportunity to move to California where we have made our home for the last 27 years.

Q: What is your favorite thing about LMU Facilities Management?

A: I love working at LMU. I have always said that LMU has been good to me and I’ve been good to LMU. My favorite thing about FM is that it is like home to me. When I first began in the department in 1999 I was overwhelmed by the friendliness of the staff, service and office. Facilities is the hub of the University and without us the campus would not be as beautiful, friendly and enjoyable to be on.

Q: What are three words that best describe you?

A: I am a happy person first, loyal and determined and of course I am a real Team Player.

Q: Who inspires you and why?

A: My inspiration is given rise to and motivated by people with physical disabilities. At first I was devastated at the thought of the near loss of my sight in one of my eyes until I saw a child in the hospital who couldn’t see at all and the likelihood of her ever seeing again was slim. I am grateful every day for my life and every day inspires me to be the best I can be with the help and encouragement of my co-workers and unwavering support from management. Family has played an important role in my recovery, simply by their continued support to help me overcome this partial loss/ disability.

Jose Rosales

Q: Where are you from?

A: I’m from Sonsonate, El Salvador.

Q: What is your favorite thing about LMU Facilities Management?

A: The ability to work as a team. I wish I would have started my employment with LMU at a younger age to be involved with the many changes at LMU. Working for LMU has brought great pleasure in my life.

Q: What are three words that best describe you?

A: Dependable, Accessible, Humorous.

Q: Who inspires you and why?

A: My mother. For being a single parent, she established responsibilities in my life.

Guadalupe Serrato

Q: Where are you from?

A: My parents are from Cotija, Michoacan-Mexico. I was born in Uruapan, Michoacan-Mexico.

Q: What is your favorite thing about LMU Facilities Management?

A: I really enjoyed my time at Loyola especially working in Facilities Management. One of my favorite things about FM was my co-workers and supervisors. I feel I was very fortunate in that sense because my group - the Housing Custodial department - we all work together and truly are a TEAM. Q: What are three words that best describe you?

A: The happiness of Loyola - as one of my supervisors described me. Also, Versatile and Goodhearted.

Q: Who inspires you and why?

A: I find inspiration in the everyday things of life which includes different situations, people, nature, relationships and love.

Synthia Washington

Q: Where are you from?

A: I am from the Great State of Texas!!

Q: What is your favorite thing about LMU Facilities Management?

A: LMU has been a part of my life for almost 30 years. Working at LMU was like moving to a small town, the students, staff, instructors and religious community was as one. It was no "little u’s and big I’s," it was US. Everyone was willing to go the extra mile to assist in getting the job done.

Q: What are three words that best describe you?

A: Compassionate, Supportive & Fun Q: Who inspires you and why?

A: My Uncle Honorable Judge Calvin Washington.

My Uncle is a Federal Judge, an Ordained Minister, Motivational Speaker & Author. During my adolescent years he was the person that was always there for me. He is truly my inspiration, motivator, prayer warrior, guiding light and my biggest fan.

Thank You So Much Uncle Calvin.

Academic Custodial Academic Custodial Services provides daily customer service which includes routine, recurrent and restorative cleaning and floor care for all academic, recreation and athletic facilities on campus. With a staff of over 50 individuals we strive to fulfill the University’s mission by providing students, faculty and staff with a clean and healthy work environment.

Nan Miller 2 Years

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Juan De Anda 20 Years

Renato Marroquin 2 Year

Maria Aguilar 1 Year

Marleny Alvarenga 4 Years

Ismar Campo 15 Years

Gigi Alvarez 2 Years

Arkadi Babayan 6 Years

Cheryl Bell 20 Years

Roberto Bonilla 6 Years

Hilda Cabrera 2 Years

Elia Castellanos 7 Years

Roberto Cazares 10 Years

Gladys Cruz 1 Year

Luis De La O 18 Years

Ricardo De La Rosa Thelma Del Cid 8 Years 6 Years

Julia Dieguez 4 Years

Maria Elena Calzada 1Year

Mayra Fabian 1 Year

Fatima Fiallos 4 Years

Enfield Flores 1Year

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Jose Garcia 7 Years

Christina Garzon 7 Years

Calvin Holmes 1 Year

Willie Gibson 16 Years

Jose Lopez 4 Years

Julio Gomez 10 Years

Edith Herbach 15 Years

Patricia Hernandez 15 Years

Manuel Herrera 12 Years

Maria Lopez 8 Years

Artemio Luis 10 Years

Felipe Martinez 10 Years

Silvia Martinez 2 Years

Vailia Maschmeyer 6 Years

Jose Membribes 36 Years

Siaki Misa 8 Years

Sandra Perez 4 Years

Dilia Pineda 2 Years

Rubenia Polanco 6 Years

Enrique Ramirez 10 Years

Gumaro Rios 4 Years

Efigenia Rivera 6 Years

Enedina Rodriguez 8 Years

Ericka Rodriguez 5 Years

Marcos Rodriguez 10 Years

Raul Salas 8 Years

Micheal Sams 1 Year

Jovon Smith 2 Years

Nidia Soriano Carbajal 1Year

Hilary Stanislas 8 Years

LaTonya Thomas 1 Year

Academic Custodial

Antonio Valdovinos 24 Years

Dalia Valladares 1 Year

Academic

Renee Williams 8 Years

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Roxson Wilson 1 Year

Sharon Winchester 4 Years

Miguel Zaragoza 2 Years

Highlights • • • •

aily cleaning and floor care maintenance on over 2.7 million square feet of buildi Daily cleaning and floor care maintenance of over 2.7 million square feet New window washing program instituted Transition into Life Science Building with four new staff members, including deep clean pre-move in and floor care on all floors and labs • Hired 12 new employees into Academic Custodial Team • Cleaned, removed obsolete items and expanded the Seaver basement storage

Budget, Procurement & Warehouse The Finance area is comprised of three key areas: Procurement, Budget and the Warehouse.

We are here to serve and support the on-going operation of the department. We continually review our processes to see how we can further streamline and ensure we are providing the best possible customer service to you and our customers: • Kevin and Mary are responsible for processing all requisitions and issuing Purchase Orders for products and services.

• The Warehouse team of George and Elmer are responsible for receiving all product orders, maintaining warehouse inventory and delivering custodial janitorial supplies.

• Barbara, John and Jessica track all departmental expenses, work closely with Department Managers and Vendors to coordinate timely payment of invoices.

• We are fortunate to have 5 students working in our department this year. They provided support to the Warehouse, Account Coordinators and Procurement.

Kyle Studebaker 7 Years

I feel very fortunate to work in FM and for LMU. Out of the office I enjoy reading, cooking, travelling and spending time with my grown children. I’m an active volunteer in my Community and recently completed serving a 2 year Term on the Crescenta Valley Town Council. I participate in two annual events; Special Olympics Track and Field Meet and CV Town Council Scholarship Pancake Breakfast.

Barbara Metcalfe 15 Years

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I would like to give LMU a huge THANK YOU! My youngest daughter walked with the 2016 Class on May 7th. I have put three daughters thru LMU in the past 6 years.

THANK YOU LMU!

George Habash 9 Years I’ve been with LMU for 10 years. I play golf on the weekends. One of my hobbies would be silk-screening and I love to do computer graphics for shirts.

Nearing the end of my first year with FM at LMU, and looking forward to many more.

I’m a SoCal native with an affinity for England.

My enjoyment in life are live music concerts, horseback riding, and family.

Kevin Orphey 13 Years

Mary Moore 25 Years

I am in my 16th Year at LMU. I enjoy hanging out with my daughters and grandkids, playing games, handball and jumping on the trampoline.

While I have only been here for 4 months I have enjoyed every moment here at LMU. I love to travel, dance (Les Twins are my favorite dancers), and make people laugh.

Jessica Hernandez 1 Year

I enjoy crocheting and knitting in my spare time. I make hats for children of friends, family and co-workers and I love creating Christmas ornaments.

John Hobbs 1 Year

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Elmer Perez 10 Years

Did you know?

Purchase Orders issued 2400 Product and Service 78 Blanket PO’s 210 Warehouse Replenishment 332 Non-FM Product/Service PO’s issued 4750 invoices processed for Payment 465 Vendor/Contractors $53,800 saved on orders 89% of all requisitions processed in less than two days Warehouse transactions 1500 Active Sku’s 595,881 receipts

Highlights -Successfully implemented the new automated workflow system-Concur

-Participated in the Workflow Committee for 9 months prior to implementation

-Conducted all system training for FM Staff prior to implementation -Streamlined processes in Procurement to improve cycle time for Purchase Order Issuance

-Created a FMProcurement@lmu.edu email to provide greater access to order information

-Implemented standardization of Website Log-in enabling multiple users to conduct research

-PO templates created for regularily utilized vendors, improving productivity

-Online orders no longer require formal PO, eliminating unnecessary paperwork -Focus on Improved Customer Service

-Warehouse now provides daily notifications of orders available for pick up

-Warehouse established approx. 80 new sku’s to better meet needs of internal customers

-Engaged additional student workers to support custodial closet janitorial supply deliveries -Provided Procurement/Contract/Budget Reporting support to other Campus Departments

-DPS Uniform Program _shared best practice and provide guidance to establish new program

-DPS provided contract consultation for Security Agreement for new CA labor laws

-ITS-in collaboration with Central Plant, completed RFP for Campus Data Centre PM Agreement

-Housing/ITS-providing regular financial updates on Capital Projects

-DPS/Athletics-provided contract consultation to establish contract with new event staff

Central Plant The professionalism and teamwork of Central Plant staff is in place. The Central Plant accomplishments represent what a strong united team effort can do under difficult circumstances. The myriad of work orders and responsibilities completed have improved the campus buildings in order to provide a stable work and learning environment for Loyola Marymount University.

Rick "Yogi" Elmasian 2 Years

Freddie Armijo 11 Years

Brian Aldrige 4 Years

Benny Castillo 16 Years

Milan Cimbalnik 9 Years

Mark Dominguez 1 Year

Dan Garcia 7 Years

Juanario Gallana Chris Kelly 1 Year 11 Years

Doug Paterson 27 Years

Kyle Pond 1 Year

Alex Lonzano 1 Year

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Rudy Martinez 20 Years

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Vincent Castillo 2 Years

Porferio Tenio 2 Years

Highlights • • • • • •

Completed the entire University Hall Siemens HVAC building automation controls New installation of the Murphy’s Recital Hall's rooftop air handling unit New installation of the Burns Recreation rooftop 240 ton chiller unit New installation of the Gersten 180 ton chiller and 4 rooftop air handling units New installation of Doolan Hall 40 chiller During the heat wave the installation of portable air conditioning units did provide refuge from the heat • The Central Plant staff teamwork of the Vivarium air conditioning equipment for the research labs. This LMU staff workforce saved the university $235,000 and it was completed on time for the science building

Construction & Project Management Project management is responsible for guiding and planning project processes from start to finish. Through careful planning and design, client input, quality execution and efficient use of resources, the construction project team helps meet the needs of the campus community by providing a service that is timely, collaborative, and fiscally responsible.

Al Tipon 35 Years

Dorothy Love 29 Years

Olivia Martinez 11 Years

April Patterson 1 Year

Evan Ng Student Assistant

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Aaron Richter 3 Years

Kevin Mazariegos Student Assistant

Highlights • Started 304 projects for scope, drawing, and estimates, almost 3 times more than FY2015 • Submitted over 240 requisitions totaling over $3.4 million • We Partnered with Planning & Design and Budget, Procurement & Warehouse by reviewing processes for requisitions, purchase order, change orders, design, and peer review. We also held a potluck with each department to boost the collaborative efforts of teamwork between us • Some of the projects completed this year include: Fire sprinklers; Hannon restrooms; Housing water meters; President portraits; Bike shop; Laband and Research Annex roofs; Malone 201/301 Offices; carpet, paint, window coverings in various locations; Softball Batting Cage; The Loft patio; Malone and Foley restroom upgrades; North Hall new elevator; Hannon field restoration; Drollinger Field turf; Pereira exterior paint; UHall Elevator refresh; Gersten Scoreboard; Athletic locker rooms and coaches offices • After receiving Temporary Certificate of Occupancy in June, coordinated the move management teams and tenants to occupy the Life Sciences Building. Worked diligently with contractors and subcontractors to resolve many of the Life Sciences Building punch list and warranty items • Identified new project management software that will be purchased and implemented this summer

Fleet Services The fleet services staff consists of one supervisor, cart mechanic and an equipment mechanic. We oversee the maintenance of golf carts, vehicles, and grounds equipment.

Brian Holtzapfel 8 Years

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Carl Skinner 16 Years

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Roberto Gallardo 15 Years

Troy Malonzo 7 Years

We Are

FM

Highlights • • • • • • • •

Purchased 5 replacement carts and 4 vehicles for campus clients Coordinated sharpening of all 7 campus reel mowers (23 reels) Sourced and purchased new cart for President Snyder in less than a week Restored fleet of Public Safety T-3 Motion vehicles Repaired existing forklifts, avoiding costs of replacement Continued maintenance of aging equipment and vehicle fleet with limited downtime Expanded coverage area for wireless hour meters, improving maintenance efficiency Added 2 student employees, helping to improve process of client notifications and customer service

FMOCC Facilities Management has taken a proactive approach to campus operations, project management and deferred maintenance. The FMOCC is the central hub for all of FM data, processes and services. Utilizing state of the art equipment, we support over 20 individual types of services, engaging over 200 staff members. By dedicating a space for the department’s decision making, we are able to provide exceptional customer service to the campus community!

Alfredo Hernandez

1 Year

Kris Okimoto 5 Years

We Are

FM

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PROCESS

TOOLS

Capture Data We developed internal processes utilizing state-of-the-art hardware and web based applications to monitor, manage and analyze our daily operations at all levels.

Analyze We have created reports and fine-tuned existing processes based on the data gathered by our technicians & applications.

Using BI tools, created personalized interactive Dashboards. Providing FM Management with actionable information in a timely fashion!

Implement Using our OCC location, we regularly gather together to analyze the data acquired, constantly asking ourselves what is the data telling us. Assisting us to make smart and timely decisions.

Highlights • • • • •

Hosted two Board of Trustee meetings Implemented & Deployed Business Intelligent tool called iDashboard Provided a centralized location to manage the El Niño rain events Provided electrical meter data to support Green LMU student competitions Cut over Life Sciences Building Photovoltaic system, which will generate 200,690 kWh per year.

• Managed Sightlines project • Initiated Deferred Maintenance Project • Implemented Roof Management project

Grounds The grounds staff consists of one supervisor, pest control coordinator, tree trimmer, three irrigation techs, and fifteen groundskeepers. They oversee the maintenance of campus landscaping, irrigation, hardscape, and pest control. The Grounds team prides themselves on keeping the campus clean and safe.

Brian Holtzapfel Mario Arroyo 6 Years 8 Years

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Jose Anaya 14 Years

Hector Banuelos Kim Burrell 1 Year 17 Years

Luis Castro 9 Years

Francisco Lopez 13 Years

Jose Coronado 16 Years

Salvador Garcia Edgardo Gomez Miguel Gonzalez Steve Jimenez 9 Years 14 Years 2 Years 10 Years

Ray Lopez 23 Years

Jose Martin 11 Years

Alejandro Martinez Joey Olivera 2 Years 21 Years

Juan Carlos Recinos Yoshio Robles 1 Year 1 Year

Jose Rosales 10 Years

Mauro Rosas 25 Years

Alfredo Vasquez 17 Years

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Roberto Rosas 20 Years

Highlights • Roof and storm drain maintenance in preparation for El Niño • Prepared 800 emergency sandbags in preparation for El Niño • Improved water conservation by adjusting sprinklers and changing to drip irrigation to avoid drift and water on sidewalks • Assisted in construction of 4th of July float • Landscaping upgrades for President's Inauguration, Alumni BBQ, and LMU Graduation • Installed Pavers at Hannon Loft, Gersten, and Lot A • Implemented ArborPro GPS software for campus tree inventory • Oversight of new landscaping at Life Science Building and along Fordham Road and 78th Street • Created picnic area on North side of Daum Hall • Renovated Sunken Garden Lawn after new sidewalk was installed • Continued pest control throughout campus • Decorated exterior areas of campus for Christmas • Coordinated refinishing and painting of LMU Bluff letters, including hillside stabilization • Repaired and replaced concrete across campus, reducing safety concerns

Athletic Grounds The athletic field staff consists of one supervisor and four staff members. We oversee the maintenance of all outdoor athletic venues, including Page Stadium, Smith Field, Sullivan Field, Drollinger Field, Hannon Field, Tennis Courts, Golf Green, and Sand Volleyball court. We always strive to provide a pristine playing platform for all field sport activities.

Brian Holtzapfel 8 Years

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Zach Dodenhoff 4 Years

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Joe Gilson 2 Years

Cubby Rincon 3 Years

Daniel Ruiz 29 Years

Highlights • Renovated Sullivan Field, including Fraze Mow to remove all organic matter, slit-seeding, aerification, and topdressing in preperations for Paris Saint Germain F.C. • Renovated Softball’s Infield-Removed top 4 inches of infield material and added a softball infield Mix with Stabilizer for increased playability during wet weather • Led the design of Hannon Field irrigation and field renovations • Led the design of Drollinger Field artificial turf conversion • Completed transition of all fields on campus to Bermudagrass for increased wear tolerance • Rebuilt Page Stadium pitching mound • Assembled all new goals and bleachers for Drollinger Field • Coordinated preventative maintenance for reclaimed water pump station • Another successful year with no field condition related injuries to players

Housing Custodial Housing Custodians are an integral part of the Student Housing and Facilities Management team. Our staff of eighteen custodians and two floor care staff play a vital role in maintaining a clean, safe and healthy environment for students as well as Housing & Residential Life staff. We also work closely with Conference and Event Services providing accommodations for conference guests, hotels.com, camps, and academic programs for participants of all ages. Rooms in residence halls and apartments can accommodate up to approximately 3,300 residents.

Sandra Seisdedos 6 Years

Sergio Barba 8 Years

Estela Caballero 15 Years

Sandra Colindres 9 Years

Alicia de Blas 1 Year

Ricardo Farias 9 Years

Jermaine Hockless 15 Years

Johnny Jackson 7 Years

Charles Martinez 13 Years

Bersabe Merlos 4 Years

Lorena Palacios 10 Years

Gilberto Peraza 4 Years

Clara Pineda 1 year

Relinda Reed 15 years

Blanca Robles 8 Years

Evelia Sanchez 2 Years

Delia Verduzco 42 Years

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Guadalupe Serrato Gildardo Tista 37 Years 4 Years

Highlights • • • • • • • • • • •

Cleaned approximately 10,000 rooms during summer conferences Cleaned 346 rooms in a four hour period in July Completed front and backyard landscape at LMU off-campus housing LMU off-campus housing carpet and flooring replacement throughout Touch-up painting in all Residential Halls Completed carpet cleaning, upholstery cleaning and hard surface cleaning in all Residential Halls during the summer months Managed window tinting project in all McKay rooms Custodial staff completed cleaning of fifteen (15) buildings in a period of six weeks after commencement Substantial renovations of study rooms, lounges, and exterior common areas Environmental projects aimed at reducing water/energy consumption and sustainable improvements Completed approximately 100 operational projects within the apartments and Residential Halls

Multi Craft The multi-craft staff consists of one supervisor, five carpenters, five electricians, five generalists, three locksmiths, two painters, and seven plumbers.

They oversee the maintenance of all buildings on campus.

Brian Holtzapfel 8 Years

John Skidmore 2 Years

Ramon Barajas 25 Years

David Bembry 11 Years

Jerome Brown 14 Years

Fabio Caceres 26 Years

Alberto Casillas 11 Years

Andres Casillas 1 Year

Sal Casillas 19 Years

Ruben Corona 7 Years

Bert Corral 11 Years

Robert Cuesta 7 Years

Demetrius Davis 4 Years

Augie Dominguez 27 Years

Francisco Flores 15 Years

Ruben Gonzales 24 Years

Mauricio Gutierrez Michael Helsley 7 Years 2 Years

Edwar Iskandar 27 Years

Ron Martinez 27 Years

Pete Maschmeyer 9 Years

Salvador Merced 11 Years

Leslie Middleton 23 Years

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Adrian Ortega 10 Years

Gary Shepard 20 Years

Jorge Sicairos 11 Years

Charlie Suarez 1 Year

Frank Thornton 11 Years

Andy Zavala 11 Years

Highlights • Roof and gutter cleaning in preparation for El Niño • Repaired numerous roofs and gutters across campus in preparation for El Niño, including Burns Rec, Burns Fine Arts, Uhall, and many more.

• Decorated interior of Uhall for Christmas • Altered cabinetry/countertop in Hannon loft and installed new Keg O’ Rator • Transition of all housing units in summer of 2015 • Installed stainless steel backsplash and weather resistant outlet covers within LSB vivarium • Sourced, built, and installed 6 Little Libraries in support of campus art exhibit • Installed new countertop in Gersten training room • President Suite renovations, including painting, new fireplace, and upgraded hot water system • Coordinated installation of new countertop and cabinetry in Facilities Management breakroom • Managed design and replacement of exterior lighting within Jesuit Community • Upgraded exterior building lights to LED, including Children’s Center, North Hall, and Research Annex • Replaced every sink aerator on campus utilizing product provided by LADWP, reducing campus sink water output by over 55%

Planning and Design Planning & Design (P&D) is responsible for implementing campus planning parameters for the LMU campus. The department is comprised of three people: Director, Designer, and Relocation coordinator. P&D is involved with space related issues on campus including Capital requests, major building renovations, proposed new buildings and numerous tenant improvement projects. In addition to managing space requests and needs, P&D staff develops schematic plans for project estimating, assists clients, project managers, and procurement on financial strategies, oversee architectural design and maintain building standards, review plans and specifications, manage furniture procurement, coordinate staging plans, and manage outside consultants and vendors. P&D is also responsible for updating and maintaining the campus building floor plans and maps. Finally, P&D is responsible for the majority of new furniture purchases as well as all relocations on campus.

Mark Peacor 11 Years

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Alex Contreras 22 Years

Andrea Romero 3 Years

Highlights • Continued development of FaciliCAD with emphasis on integration with Human Resources data base.

• FaciliCAD configuration on mobile aps • Convert Housing building plans into FaciliCAD: 81 building floors or +/- 1.3m sf • ’17 Capital request gathering from all campus entities.

• Sunken Garden: Alumni Walk and associated stairs • University Hall: Study Deck test project • Presidential Portrait installation • North Hall: new elevator • Pereira Hall: elevator study • North Hall: Loyolan renovation and relocation.

• Daum Hall: ARC/DSS expansion • Foley Annex : Expansion of DPS

• Research Annex: Environmental Health & Safety renovation and relocation • Foley 210 renovation into smart classroom • Seaver: investigation for SFTV screen writing use • Relocation of Upward Bound from Malone to University Hall • Continued digitizing building as-built drawings for campus use • Providing as-built plans per request • Update of paint color standards • Uhall: Organize and cleanup of P3 furniture storage • New residence hall task force study participation • SFTV off-site program development • Fordham Road: President House move in

Quality Assurance Quality Assurance is FM’s customer service driven one-stop-shop. We maintain an open line of communication with our campus clients regarding service and maintenance requests. In order to keep enhancing our service as a department, we track our daily efforts and find ways to target improvement.

Our team consists of five professional staff (Director, Supervisor, Safety Coordinator and Quality Assurance Coordinator), 1 Quality Assurance student manager and 13 Quality Assurance assistants.

Martin Alvarez 2 Years

Natalie Baughan

Soph, Economics

Jacky David

Sr, Accounting

Brittnee Wadlington 2 Years

Zachary Bishkin Fr, Finance and Accounting

Kristen Freeman Synthia Washington 10 Years 29 Years

Adam Cano-Gonzalez

Jr, Business

Brianna Gaytan Soph, Polical Science Sr, Health & Heather Domingo

Human Science

Kevin Carroll Jr, Screenwriter

Eric Chavoya Jr, English

Julia da Motta Fr, Marketing

Alfredo Hernandez

Michelle Kusaka

Kaya McMullen

Fr, Polical Science

Soph, Civil Eng

Filip Mietka Michael Munoz Courtney Sebring Soph, Computer Science Fr, English Soph, Accounting

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Marisela Regla 7 Years

Marissa Yonamine Soph, Marketing

Soph, Communications

Highlights • Impr SAFETY TRAINING: • Approximately 15 different Safety Training courses held annually for staff and students across campus.

• We provide up to 20 hours per year of safety trainings for each of our staff.

• FM injuries have decreased by 68% over the past three years due to expansion of safety trainings and heightened awareness.

• Certified trainings provided to staff include: Forklift, Aerial, and Cart Training • With attendance rates as high as 95% throughout the year, new Safety trainings have been added to the program, including: AED, Tsunami Preparedness, and Cart Training

• • • • • •

QUALITY ASSURANCE: 5 major signage upgrades completed in Charles Von der Ahe building Modified Roski exterior glass with signage to increase safety of the venue’s entry and exit points Collaboratively managed close to 20 signage projects this year First 2 Quality Assurance graduating seniors (Brianna Gaytan and Jacky David) Cross trained Quality Assurance Student Assistants in field and help desk tasks Created 10 custom mobile walls for displays, available to the campus via Conference and Event Services

Sustainability Green LMU is the brand of the Office of Sustainability based in Facilities Management. Our purpose is to foster environmental awareness through leadership, education, innovation, and stewardship initiatives. To fulfill this cause, GREEN LMU has teamed up with The Center for Urban Resilience, Student Housing, ASLMU, Athletics, Auxiliary Services, campus community service organization, and more.

Green LMU has also opened our doors and provided engineering and business students a resource for course studies and projects. From service projects, to consulting with local schools by sharing effective practices, GREEN LMU is working to spread the mission of environmental awareness.

Recognized in Princeton Review's 'Guide to 353 Green Colleges' Martin Alvarez 2 Years

Nenah Bondi Web Assistant

Ian McKeown 2 Years

Bryce Currey Kelly Cote Water Resource Garden Manager Monitor

Coco Freling Erin Griley Aden Frank Compost Assistant Garden Manager Social Media Assistant

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Ranked 66 in Sierra Club's publication of Cool Schools

Justin Dias Visual Content Designer

William Evans Sustainability Tracking Manager

Eddie Hustleby

Victoria Kuehn Daniela Valazco Sustainability & Student Outreach Research Fellow Assistant

Staff and Faculty Outreach Assistant

Joyce Fehlau Staff and Faculty Outreach Assistant

Highlights • Completed Green Office Certification with the City of LA so departments can be city recognized Green Offices • Promoted Sustainability through campus events and promotions. A few examples include: Earth Day, Earth Hour International, Clubfest, America Recycles Day, Arbor Day, Water Week, Garden Days, But First Lights Out • Completed University Greenhouse Gas Emissions Report • Participated in the October Symposium sponsored by CSJ, “People, Planet, Profit—Business Today, Tomorrow--What next?” to open forum for dialogue and education.

• Engaged with local community by donating clothes to thrift stores and helped support nutritional education program at St. Margaret’s Community Center by starting a garden • Partnered with CURES to promote the campus as a living lab for academic research and education. Here are some examples of sustainability related research: • Student worked on categorizing the water use of University Hall • Coco Freling, completed her senior project on the connectivity of communications between sustainability staff • Sustainability Fellow integrated permaculture and garden techniques into classes through lectures and labs • Increased outreach / community presence via streamlined social media presence • Increased investments in energy saving technologies and infrastructure • Increased number of electrical meters to accurately track consumption • Expanded LMU’s alternative energy with Solar Panels on Life Science Building • Created official accounting system for AASHE STARS, The Princeton Review, and Sierra Club cool schools list allowing us to strategically manage our green brand and understand how our green initiatives impact our rankings

Waste and Recycling We are an Industry-Leading FM Service Team and were the first among California Institutions of Higher Education to achieve a comprehensive Campus-Wide Recycling Program. We are celebrating 25 years of service to LMU and look forward to the future.

Our team’s success is due to our true partnership with members of the LMU community, especially the LMU Student Workers. Comprised of ten full-time FM Employees and seven part-time Student Workers, this FM Service Team has developed an innovative in-house operation that has become a blueprint for other higher education institutions looking to start a recycling program or expand upon existing recycling efforts.

We are proud to be another link in the LMU Sustainability chain, striving to make tomorrow a better place to be for all!

Martin Alvarez 2 Years

Ernesto De La Cruz 10 Years

Bill Stonecypher 24 Years

Enrique Garcia 16 Years

Fernando Gonzalez 11 Years

Sergio Hernandez 4 Years

Jeremiah Brown 4 Years

Temo Lopez 2 Years

Efren Chavez 2 Years

Joe Molina 14 Years

We Are

FM

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Ray Mota 11 Years

Highlights • • • • • • • • • •

Over two dozen FM Recycling Center Tours in FY 2015-‘16 Supported inaugural activities for the installation of LMU’s 16th President Provided key support to LMU for Special Olympics World Games 2015 Hosted the America Recycles Day 2015 Celebration at LMU Won 4 out of 8 Divisions in RecycleMania 2016 Aided the LMU Family of Schools with SFTV donations Helped Cal State Northridge develop plans for their new Campus Recycling Center Hosted the Earth Day 2016 Celebration at LMU Assisted St. Teresa’s with Community Garden Start-up FM Waste & Recycling and Student Housing successfully won and had two CalRecycles Grants in play during FY 2015-’16 totaling over $100,000 in State Agency funds for LMU.

We are FM

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We Are

FM

We are FM

We Are

FM

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We are FM

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