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You’ll Love Banking Here.


Welcome to your credit union. Seriously, it’s yours. As in, you own it. Because unlike a traditional bank, credit unions are owned by their members. You probably won’t get to pick out new carpet or rearrange the furniture (although we’re open to suggestions), but you can trust that everything we do is designed to help you and your family live happier. After all, we answer to you.


410,000 members, and one. Lake Michigan Credit Union (LMCU) of Florida is proud to welcome you to our growing family. As a credit union, our goal isn’t to generate profits for shareholders. It’s to improve the lives of our members. That’s why LMCU is rated #1 in the nation for Return of Member by Callahan & Associates – that means we give back more to our members in the form of higher rates when you save and lower rates when you borrow.

We’ve been awarded a 5-star rating from Bauer Financial Group for safety and soundness and an A+ from Weiss Ratings for financial strength. Your new membership gives you access to some of the best products around and you’ll soon find out why over 410,000 people love banking here.

Sandra Jelinski President & CEO Lake Michigan Credit Union

Thomas Ray President West Florida Region of LMCU

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A credit union shaped by our values...from a state shaped like a mitten. Michigan and southwest Florida may be separated by over a 1,307 miles

thousand miles (and about 45ºF), but we share enough common ground to form our own country. Values like family, community, and doing the right thing no matter what the cost. So regardless of where we come from, we can’t wait to move forward together.


Deep values lead to more value. Our products and services put more money back in your wallet. You’ll pay less when you borrow and earn more when you save.

Here are just a few of the ways we help you live happier:

3% max checking

M A X

Lowest rate credit card in the nation

Top nationally available Health Savings Account

One of the largest mortgage lenders in southwest Florida

C H E C K I N G

3.00

% APY

THE Earn up to 1.00% APY** on deposits of at least $5,000.

*

The number one checking account in the nation among credit unions according to Money Magazine®.

Kiplinger’s Personal Finance Magazine® named our Prime Platinum card the best in America among all low interest rate cards.

BEST OF the

GULFSHORE

2018

We consistently offer some of the lowest rates in the country.

*APY = Annual Percentage Yield. Rate as of 9/1/18 and subject to change after account opening. Membership required. No minimum balance required. Interest not paid on balances over $15,000. Fees may reduce earnings. To earn 3.00% APY, some requirements apply. **Tiered Interest Rates, Account Balances: $1-4,999, 0.50% APY, $5,000+ 1.00% APY. Federally insured by the NCUA.


Our free mobile app allows you to take LMCU with you anywhere.


You’ll love banking here. Here. And over there. We love seeing our members face-to-face. But we also know that less time at the branch means more time at the beach. Or the movies. Or at home with your friends and family. Our online banking and mobile app empower you to check your balance, transfer funds, and even deposit checks anywhere, anytime. Just do us a favor, stop by one of our 10 Florida locations every once in a while to say hello.

How to set-up your online banking and mobile app for personal accounts: Online banking You’ll be pre-registered for your personal online banking. Just visit LMCU.org, click Online Banking login, select “forgot password,” and we’ll email you instructions on how to set up your account. This will need to be completed on a desktop before accessing the mobile app. Mobile App Open the App Store or Google Play on your mobile device • Search for LMCU • Click ‘Get’ or ‘Install’ • Once the download is complete, open the app • Login using the username and password you created during registration Note: if your existing username conflicts with a username already on the LMCU system, you’ll be prompted to create a new username and password. Directions for business online banking and Lockbox will be sent separately in October. 3


Bring on the questions. Whoever said, “change isn’t easy,” clearly wasn’t a Lake Michigan Credit Union (LMCU) of Florida member. We’ve compiled a list of common questions regarding the transition from Encore to LMCU, along with easy to understand answers. Will my account number change? Yes. Your Encore account number will be replaced with a new LMCU account number. Your new LMCU account number will start working on Monday, November 5, 2018. You will receive your new account number in a separate letter in October. Can I still bank at the same location? Yes. All existing Encore branches will continue to operate like normal. In fact, we’re joining four SW Florida LMCU locations. Here’s a chart of all ten branches.

Location

Address

Phone Number

Bonita Beach Road

4450 Bonita Beach Road, Suite 15 Bonita Springs, Florida 34134

(239) 495-0243

Previously Encore

Fort Myers

7920 Summerlin Lakes Drive Fort Myers, FL 33907

(239) 278-5505

Previously Encore

Naples Main

3003 Tamiami Trail N., Suite 100 Naples, FL 34103

(239) 919-5888

Previously Encore

North Naples

2370 Vanderbilt Beach Road Naples, Florida 34109

(239) 594-3177

Previously Encore

Port Charlotte

2120 Kings Highway Port Charlotte, FL 33980

(941) 258-3055

Previously Encore

Sun City Center

1653 Sun City Center Plaza, Suite 1001 Sun City Center, FL 33573

(813) 634-8001

Previously Encore

Immokalee Road

2470 Immokalee Road Naples, FL 34110

(239) 908-5918

LMCU branch

Bonita Springs

24201 Walden Center Dr #101 Bonita Springs, FL 34134

(239) 908-5869

LMCU branch

Collier Blvd

8635 Collier Blvd. Naples, FL 34114

(239) 908-5885

LMCU branch

Gulf Coast

17830 Ben Hill Griffin Pkwy Fort Myers, FL 33913

(239) 908-5901

LMCU branch


What will happen to my existing accounts? All Encore accounts will get a new name, and some will get new and improved features. Here’s a breakdown for each account: Encore Account

New LMCU Account

Basic Checking

Core Basic Checking

Senior Advantage Checking

Core Senior Advantage Checking

Personal Interest Checking

Core Interest Checking

Cash Management Checking

Core Cash Management Checking

Personal Money Market

Core Personal Money Market

IRA Variable Rate CD

Core IRA Variable Rate CD

Mulligan CD

Core Mulligan CD

Business Checking

Core Business Checking

Business Checking Plus

Core Business Checking Plus

Business Interest Checking

Core Business Interest Checking

Commercial Checking

Core Commercial Checking

Non-Profit Checking

Core Non-Profit Checking

Business Money Market

Core Business Money Market

Encore Account

New LMCU Account

New Features

Statement Savings

LMCU Membership Savings

• $5 to open account • $300 minimum daily balance to avoid a $5 monthly fee

Minor Savings

LMCU Kids Club or Teen Club

• Tiered interest rate structure • No fees • Available for ages 13–17

Health Savings Account

LMCU Health Savings Account

• Tiered interest rate structure • No minimum balance • Unlimited check writing privileges

IRA Savings

LMCU IRA Money Market

• Tiered interest rate structure • Traditional or Roth plans available

Interest on Trust Account

LMCU Interest on Trust Account IOTA

• Tiered interest rate structure • Unlimited transactions • No fees

LMCU Investor Checking

• Tiered interest rate structure • No fees if required daily balance is maintained

Professional Checking

CD's

CD’s will transfer for remaining term at current rate

• All CDs terms will be available at LMCU with the exception of the 23-month CD • All 23-month CDs at the end of their term will renew at a 24-month term

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Will I get a new debit card?

What will happen to my direct deposits?

What about ATM fees?

Yes. Your new LMCU debit card will arrive in the mail no later than October 22 of this year. You can register your card at any time, however, it won’t be active until November 5, 2018. You can continue using your current Encore card until then.

We’ll automatically let providers know about your new account number. However, some providers may require you to contact them directly, which could cause an interruption in your deposits. Review your direct deposits carefully and contact the provider if necessary.

All Encore accounts will retain their existing ATM fee structure. New accounts and changes to account types for Encore accounts will change the fee structure to the current LMCU fee structure.

Will I get a new pin? Yes. You’ll be prompted to select a new pin when you register your new LMCU Visa debit card. What will happen to my automated debit card payments? You’ll need to update any automated payments with your new LMCU Visa debit card information on, or after, November 5, 2018. Starting November 5, any payments that use your Encore card will no longer be processed. What will happen to my scheduled Encore bill payments? We’ll take care of everything, just review for accuracy once you login to your new online banking account.

Where do I mail my consumer loan payments? For loans other than your mortgage, please send all loan payments to Lake Michigan Credit Union, PAYMENT PROCESSING, P.O. Box 2848, Grand Rapids, Michigan 49501-2848. What checks do I use? We’ll be sending you information on your new checks in October. You can start using your new checks on November 5, 2018. Until then, continue using your Encore checks. What is your Mobile Banking deposit policy? There is a limit on how much you can deposit from your mobile device on any given day and this varies by member (typically deposits over $200 are held for 3 business days with a monthly limit of $25,000). Visit us at a branch or call (800) 242-9790 to confirm your personal limit. If your deposit is more than your limit and you need immediate funds, please visit an LMCU branch or ATM.

Where do I find my bank statements? Your bank statements can be found on LMCU.org after you login or they will be mailed to you. Will I still get eStatements? For the first 2 months, you’ll receive a printed statement. If you were previously signed up for eStatements, you’ll begin receiving your statement via email in February, 2019—assuming you’ve logged into online banking. Is my safety deposit box still safe? Safe and sound. No changes will be made, but we will ask for your signature on a new agreement. What’s the new overdraft policy? Your overdraft policy will not change. Where can I find my end of the year tax information? 2018 tax information can be found in your new online banking account and we will mail your 1099 to you in January.


Where do I find my CD Maturity Notice?

What will happen with Bill Pay?

Information about your CDs can be found in your online statement.

All Encore Members will retain their existing bill pay fee structure.

How do I pay my mortgage?

What will happen with eBill?

There are several ways to make a mortgage payment: • Online, click on Online Banking Login, then click on Make a Mortgage Payment. You will be taken to the MyLoans website. You will have to register as a new user. Please have your mortgage loan number and social security number handy.

eBill will no longer exist. You’ll need to obtain any bills setup through eBill from your creditor via mail or email.

• By mail, send payments to: Lake Michigan Credit Union, PAYMENT PROCESSING, P.O. Box 3638, Grand Rapids, Michigan 49501-3638. • Stop by your local branch • Mobile app Are commercial loans impacted? Your commercial loan will continue with the same terms. Your loan can be viewed at mybiz.LMCU.org, and loan payments can be mailed to 7920 Summerlin Lakes Dr., Fort Myers, Florida 33907.

Are my deposits insured? Yes, all your deposits are insured to at least $250,000 per the Federal Government through the National Credit Union Administration (NCUA). Who do I contact if I have questions? For retail banking questions, contact your preferred branch directly, call (800) 242-9790, or email us at members@lmcu.org. For treasury services (Business Online Banking, RDC, ACH, Positive Pay or Lockbox) questions, contact your preferred branch directly, call (239) 314-0599, or email us at MyFLbizonline@lmcu.org. For commercial loan questions, contact your loan officer. For commercial deposit questions, please contact your preferred branch directly.

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3003 Tamiami Trail N., Suite 100 Naples, FL 34103

Happy banking.

Lake Michigan CU of Florida Welcome Booklet  

Welcome Encore members

Lake Michigan CU of Florida Welcome Booklet  

Welcome Encore members