Steps to Success

LEASE LINE once crossed, it’s “showtime” with total focus on performance and primary focus be on the customer.

GROM THE BALANCES huge focus on growing our pawn, loan and layaway balances to ensure future success.

GREEN & CLEAN—our goal is to have a “customer ready” store for every customer that drives into our parking lot and enters into our stores.

THE “BASICS” high level execution of the drop process, reminder calls, loam/purchase walks, loan/sales standards daily.

SET THE STAGE—our jewelry showcases need to be “popping” and ready for Tax Time, price points, cleanliness and combos.

UTILIZE YOUR TOOLS Pawn Loan Qualifying training of all team members.

SMART WALKS—Area Managers need to be completing 1 to 2 times per week.

REDUCE AGED move the aged responsibly, know how much 365+ you had as of 12/31/17, track progress daily!

CATEGORY AUDITS Area Managers assign weekly, stores, conduct the audit and report their results weekly.

PHONE SCRIPT execute the January phone script and remember the goal is to get them into our stores!

WORK HARDER, WORK SMARTER & HAVE FUN let’s make 2018 ours! We’re not here to take part, we’re here to take over!

Team Loyalty some of these STEPS TO SUCCESS may not make sense to you yet, but we will be coming out with some details on each of these STEPS in the near future. Let’s be the best pawnbrokers we can be!