THREE BALLS CHRONICLE

Volume 1 / Issue 1

March 2018

Team Loyalty,

In This Issue

Letter from the Owner Core Values, Company Vision and Goals

Letter from the General Manager

Upcoming Sales

Birthdays

Photos from the New Corporate Office

Top Performers in February

Steps to Success

HR Corner

Word Search

Congratulations on a successful full month of Loyalty Pawn! This is the first issue of the new company newsletter, Three Balls Chronicle, we will be putting a new issue out every month and will include top performers from the last month, an HR Corner, upcoming companywide sales, birthdays, a couple activities and much more. Once again thank you so much for a great and successful first month after the company transition. We really appreciate all the hard work and cooperation that everyone has shown and we can’t wait for the new and exciting things to come in the near future!!

A Few Words from the President

Hello Team Loyalty,

We have done it! A successful full month. I want to say first THANK YOU to all for your enthusiasm and all the extra work that many have put into making this transition as smooth as possible. I want to let everyone know about all the exciting things we have accomplished so far and what to expect in the near future.

We have implemented a new health care plan with improved benefits. Have the best human resources specialist with us to assist us with all the details of that department, including team recruiting, new team member on boarding, benefit management, personnel report management, time and attendance, payroll and disciplinary up to and including termination. I am very excited to have Dmae join our team and am excited to the life she will bring to our team and culture. Look for the HR Corner in this and upcoming newsletters. There have been more accomplishments, but I would like to get into where we are headed.

Roseville is expanding! We are in the process of remolding the new space next to our Roseville location and opening a higher end luxury goods department. We will be creating a more retail environment and store front with emphasis on luxury handbags, retail jewelry lines as well as art and estate jewelry area. Thank you to Dylan and the teams that he has got to help with the beginning steps to the remodel. 401k coming soon, as I write this letter I am communicating with John Hancock retirement services and will be providing information to you very soon! GIA I have a goal to have all Loyalty Pawn team members to have completed the Applied Jewelry Professional online courses to help us have the tools to negotiate, buy, sell and pawn with better clarity and more confidence moving forward. This will be an added benefit that Loyalty Pawn will be providing to help build the possibility of careers in the jewelry industry if you so choose to stay in the jewelry industry. My goal is to also have a Graduate Gemologist at every location. Wayne and I are also in the process of getting bids for remodeling each of our locations to be brighter, fresher and a more open feel. New exterior painting and signage as well. We will be keeping the momentum of our new and exciting vision for Loyalty Pawn as we move forward with these ventures.

In closing I really just want to say Thank You again and appreciate your commitment to Loyalty Pawn and I am looking forward to how Team Loyalty can take the local pawn brokering industry to the next level, from community involvement, relationships with law enforcement, customer service, career building and especially creating the most vibrant team culture in the industry.

Stan Lukowicz President and Owner

Loyalty Pawn’s Goals, Values, and Visions

“The Leader in Local Lending”

Company Wide Goals

• To Offer Immediate Relief with a Short-Term Loan.

• To Develop, Recruit and Inspire an Elite Work Force, Driven by Loyal Business Practices.

• To Provide the Highest Standard of Quality, Commitment and Value to Every Customer in Our Loyalty Pawn Family!

Core Values

• Loyalty

• Dedication

• Creativity

Company Vision

• Loyal People Committed to Everyday Satisfaction

A Letter from the General Manager Team,

As we kick off to a great start at Loyalty Pawn, I would like to take a moment to acknowledge some of our great accomplishments. We are operating with tremendous excitement and enthusiasm. This is incredible and overwhelming. We are wearing new uniforms, soon to have newer well branded store environments. Furthermore, I’m proud that we have established the company’s Vision, Values and Goals that further cement our existence. We are all a part of this growing team! For those of you that seem pessimistic about the changes, I can assure you that we will be creating a work environment that will be inspirational, challenging and fun. We have already made significant strides and plan on doing much more!

We are very excited in spreading our brand to each location. We will first start at Broadway and then we will work on a retail environment for our Loyalty Brand at the Roseville location. Our Company signage will too be changing store to store. In the very near future, our Ebay operation will be up and running. We have much to be excited about and proud of. Let’s all succeed together!!!

Wayne Silliman General Manager

-Make yourself invaluable!!