PeopleCert ITIL 4 Foundation Dumps - Right Preparation Method [2023]

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Question No. 1

Which is described by the 'organizations and people' dimension of service management?

A. Workflows and controls

B. Communication and collaboration

C. Inputs and outputs

D. Contracts and agreements

Answer: B

Question No. 2

Which is the definition of an IT asset?

A. Any financially valuable component that contributes to a service

B. Any request from a user that is a normal part of service delivery

C. Any component that needs to be managed to deliver a service

D. Any change of state that has significance for the management of a service

Answer: A

Question No. 3

Which statement about emergency changes is CORRECT?

A. Emergency changes are low risk and well understood

B. Authorization of emergency changes may be deferred until after implementation

C. It is necessary to complete all documentation before an emergency charge is implemented

D. Emergency changes are not usually recorded in the change schedule

Answer: D

Question No. 4

Which TWO of the following statements are MOST associated with the optimize and automate' guiding principle?

1. It is important to assess which method of communication is appropriate 'or each type of stakeholder.

2. Complex systems should be designed with an understanding of how the components' parts are related.

3. Organizations should consider whether technology could improve the eficiency o' manual processes.

4 It is important to understand the organization's objectives when assessing the impact of potential improvements.

A. 1 and 2

B. 2 and 3

C. 3 and 4

D. 1 and 4

Answer: C

Question No. 5

What is defined as "any component that needs to be managed in order to deliver an IT service"?

A. An event

B. An IT asset

C. A configuration item

D. A change

Answer: C