Test Bank for Andersons Nursing
Leadership Management and Professional
Practice For The LPN LVN In Nursing
School and Beyond, 5th Edition, Tamara R
Dahlkemper
Full download chapter at: https://testbankbell.com/product/test-bank-forandersons-nursing-leadership-management-and-professional-practice-for-the-lpnlvn-in-nursing-school-and-beyond-5th-edition-tamara-r-dahlkemper/
Description:
Be prepared to care for patients and to handle the growing workload you’ll encounter in the diverse settings in which LPN/LVNs practice. Mary Ann Anderson’s trademark, easy-to-read, writing style teaches you the information you need to successfully transition from student to LPN/LVN. It presents the basic information on the skills and knowledge you need to fulfill the leadership and management roles, with an emphasis on the humanistic aspects of caring.
1. Front Matter
2. Dedication
3. In Memoriam
4. Foreword
5. Preface
6. Contributors
7. Reviewers
8. Acknowledgments
9. Great nursing care begins with great resources ... now and throughout your career!
10.UNIT 1 The Nursing Profession in Today's Healthcare Environment
11.CHAPTER 1 Historical Perspective and Current Trends
12.Learning Objectives
13.The Beginning of Nursing
14.Dark Ages and Introduction of Christianity
15.Renaissance Period
16.Era of Industrialization
17.Healthcare in the United States
18.The Beginning of Modern Nursing
19.REFLECTIVE THINKING
20.NURSING EDUCATION
21.FLORENCE NIGHTINGALE
22.REFLECTIVE THINKING
23.FOCUSED LEARNING CHART Risk Takers and Role Breakers in Nursing
24.FLORENCE NIGHTINGALE
25.CLARA BARTON
26.DOROTHEA DIX
27.LINDA RICHARDS
28.ISABELLE HAMPTON ROBB
29.OTHER MODERN NURSING LEADERS
30.Clara Barton
31.Dorothea Dix
32.Linda Richards
33.Isabel Hampton Robb
Mary Adelaide Nutting
Lavinia L. Dock
Mary Eliza Mahoney
Lillian D. Wald
Annie Goodrich
History of the Licensed Practical and Vocational Nurse
FOCUSED LEARNING CHART Risk Takers and Role Breakers in Nursing
MARY ADELAIDE NUTTING 42.LAVINIA DOCK 43.MARY ELIZA MAHONEY 44.LILLIAN WALD 45.ANNIE GOODRICH 46.Current Trends and Issues 47.HUMAN IMMUNODEFICIENCY VIRUS 48.METHICILLIN-RESISTANT STAPHYLOCOCCUS AUREUS 49.DISASTER NURSING 50.CULTURAL DIVERSITY 51.TECHNOLOGY 52.NURSING SHORTAGE 53.AGING U.S. POPULATION 54.QUALITY AND SAFETY EDUCATION FOR NURSES
TABLE 1-1. QSEN Competencies 56.REFLECTIVE THINKING 57.CASE STUDY 58.My Contribution to Nursing History 59.INTERNET RESOURCES 60.REFERENCES
CHAPTER 2 Caring as a Personal and Professional Behavior 62.Learning Objectives 63.What Is Caring? 64.REFLECTIVE THINKING 65.DR. JEAN WATSON 66.REFLECTIVE THINKING 67.REFLECTIVE THINKING 68.Applying Caring Theory in Your Personal Life 69.Understanding Nursing Models 70.FOCUSED LEARNING CHART Characteristics of a Caring Nurse 71.RESPECT 72.ASSESS 73.LEARN 74.ENJOY 75.ACCEPT 76.DEVELOP 77.SPEAK 78.ACQUIRE 79.UNDERSTAND
34.
35.
36.
37.
38.
39.
40.
41.
55.
61.
80.PROMOTE 81.INCLUDE 82.Applying Caring Theory in Your Professional Life 83.CARING AS IT RELATES TO COLLEAGUES 84.CARING FOR PATIENTS 85.Setting Priorities Using Transpersonal Caring 86.Caring for Family and Significant Others 87.Caring Includes Everyone 88.Personal Motivation 89.WHAT IS MOTIVATION? 90.REFLECTIVE THINKING 91.THERE IS A REASON FOR EVERY BEHAVIOR 92.CASE STUDY 93.INTERNET RESOURCES 94.REFERENCES 95.CASE STUDY ANSWERS 96.CHAPTER 3 Understanding the Changing Roles in Nursing 97.Learning Objectives 98.Paradigm Thinking Defined 99.PARADIGM SHIFT 100. SHIFTING PARADIGM OF NURSING PRACTICE 101. REFLECTIVE THINKING 102. Critical Thinking Concepts 103. FOCUSED LEARNING CHART Advantages of Being a Critical Thinker 104. CRITICAL JUDGMENT AND CLINICAL REASONING 105. Theoretical Frameworks for Management 106. DR. ABRAHAM MASLOW 107. DR. JEAN WATSON 108. REFLECTIVE THINKING 109. Basic Principle of Patient Advocacy 110. PROTECTING THE RIGHTS OF PATIENTS 111. Research-Related Rights 112. Right to Refuse Treatment or Medication 113. Informed Consent 114. Safe Care 115. REFLECTIVE THINKING 116. OTHER ASPECTS OF ADVOCACY 117. Spirituality 118. REFLECTIVE THINKING 119. Sexuality 120. Ethnicity 121. Age 122. CASE STUDY 123. INTERNET RESOURCES 124. REFERENCES 125. CASE STUDY ANSWERS
126. Immediate and Essential Problems 127. Long-Term Problems 128. Essential and Immediate Problem Solution 129. Long-Term Problem Solutions 130. CHAPTER 4 Healthcare Environment 131. Learning Objectives 132. Healthcare Systems 133. PROBLEMS IN THE HEALTHCARE SYSTEM 134. REFLECTIVE THINKING 135. REIMBURSEMENT OF HEALTHCARE 136. RISKS OF HEALTHCARE 137. HEALTHCARE TECHNOLOGY 138. Roles and Tasks of the Licensed Practical Nurse in the Healthcare System 139. BOX 4-1 Roles for the LPN in Healthcare Systems 140. EIGHT ROLES OF THE LICENSED PRACTICAL NURSE 141. Clinician 142. Manager 143. Advocate 144. Educator 145. Counselor 146. Consultant 147. Researcher 148. Collaborator 149. REFLECTIVE THINKING 150. SUMMARY OF ROLES 151. Healthcare Agencies 152. HOSPITALS 153. REFLECTIVE THINKING 154. HOME HEALTHCARE 155. HOSPICE 156. EXTENDED CARE FACILITY 157. ASSISTED LIVING CENTERS 158. PUBLIC HEALTH DEPARTMENT 159. PHYSICIAN'S OFFICE 160. EMERGENT CARE CENTERS 161. INDUSTRIAL CLINICS 162. SCHOOL HEALTH CLINICS 163. INNER-CITY CLINICS 164. CASE STUDY 165. Part A 166. Part B 167. Part C 168. INTERNET RESOURCES 169. REFERENCES 170. CASE STUDY ANSWERS 171. Part A
172. Part B 173. Part C 174. CHAPTER 5 Nursing and Informatics 175. Learning Objectives 176. Looking at the Past 177. Looking at Today 178. REFLECTIVE THINKING 179. Nursing Informatics 180. ELECTRONIC HEALTH RECORDS 181. FOCUSED LEARNING CHART Nursing Informatics and Patient Care 182. DATABASE 183. DOCUMENTATION 184. MEDICATION ADMINISTRATION 185. EDUCATION 186. RESEARCH 187. COMPUTERS AND SYSTEMS 188. BOX 5-1 Examples of Identifiable Health Information 189. REFLECTIVE THINKING 190. PAPERS AND PRESENTATIONS 191. HEALTH LITERACY 192. SPREADSHEETS 193. PRESENTATION SOFTWARE 194. BOX 5-2 Tips for Developing Presentation Slides 195. TELECONFERENCING 196. OTHER ISSUES 197. CASE STUDY 198. INTERNET RESOURCES 199. REFERENCES 200. CASE STUDY ANSWERS 201. UNIT 2 From Student to Nurse 202. CHAPTER 6 Fulfill Your Role as a Student 203. Learning Objectives 204. Knowing Yourself and Understanding Nurses’ Ways of Knowing 205. FOCUSED LEARNING CHART Nurses’ Ways of Knowing 206. AESTHETIC 207. EMPIRICAL 208. ETHICAL 209. PERSONAL 210. Learning in the Classroom 211. LEARNING STYLES 212. TABLE 6-1. Learning Styles 213. ORGANIZATION AND NOTE TAKING 214. STUDY HABITS 215. YOUR HEALTH AND LIFESTYLE 216. THOUGHTS ABOUT ATTIRE AND TIME 217. You as a Student in the Clinical Area
PREPARING FOR CLINICAL ASSIGNMENTS 219. DRESS 220. BEING WELL PREPARED 221. Communication in the Clinical Setting
COMMUNICATION PRINCIPLES FOR THE CLINICAL SETTING 223. CONFIDENTIALITY 224. REFLECTIVE THINKING 225. HONESTY 226. Successful Study Strategies 227. TIME MANAGEMENT 228. SETTING PRIORITIES 229. DEVELOPING TEST-TAKING SKILLS 230. ACADEMIC OR HONOR CODES 231. ATTEND CLASS AND DO THE READING 232. CREATE STUDY TOOLS 233. Flash Cards 234. REFLECTIVE THINKING 235. Study Checklists 236. Mind Maps 237. HOW TO REVIEW FOR A TEST 238. Understanding Test Questions 239. MULTIPLE-CHOICE TESTS 240. TRUE-OR-FALSE QUESTIONS
COMPLETION AND MATCHING QUESTIONS
ESSAY QUESTIONS 243. BOX 6-1 Words to Understand When Taking Examinations 244. Managing Test Anxiety 245. PSYCHOLOGICAL FIRST-AID KIT FOR TEST PREPARATION 246. PHYSIOLOGICAL FIRST-AID KIT FOR TEST TAKING 247. Writing Successful Papers 248. BASICS OF WRITING 249. TYPES OF PAPERS 250. PRINCIPLES OF WRITING 251. Write Your Papers Early and Review Them 252. Make an Outline 253. Formula for Writing a Paper 254. POTENTIAL PROBLEMS IN ALL WRITING 255. Conclusion 256. CASE STUDY 257. INTERNET RESOURCES 258. REFERENCES 259. CASE STUDY ANSWERS 260. CHAPTER 7 The Importance of Critical Thinking 261. Learning Objectives 262. What Is Critical Thinking? 263. BOX 7-1 Aspects of Critical Thinking
218.
222.
241.
242.
264. REFLECTIVE THINKING 265. Thorough Thinking 266. Thorough or Critical Thinking as Applied to Science 267. FOCUSED LEARNING CHART Thorough Thinking Is an Essential Aspect of Critical Thinking 268. Thorough or Critical Thinking as Applied to Nursing 269. Creative Thinking 270. REFLECTIVE THINKING 271. CONDUCT A BRAINSTORMING SESSION 272. BOX 7-2 Ways to Be Creative 273. FOCUS AND LET GO 274. CULTIVATE CREATIVE SERENDIPITY 275. KEEP IDEA FILES 276. REFINE IDEAS AND FOLLOW THROUGH 277. Critical Thinking 278. BOX 7-3 Critical Thinking Concepts 279. BE WILLING TO SAY “I DON'T KNOW” 280. Mr. Carrigan Revisited 281. DEFINE YOUR TERMS 282. PRACTICE TOLERANCE 283. UNDERSTAND BEFORE CRITICIZING 284. REFLECTIVE THINKING 285. WHAT PUSHES YOUR BUTTONS? 286. CONSIDER THE SOURCE 287. ASK QUESTIONS 288. LOOK FOR AT LEAST THREE ANSWERS 289. BE WILLING TO CHANGE YOUR MIND 290. CASE STUDY 291. INTERNET RESOURCES 292. REFERENCES 293. CASE STUDY ANSWERS 294. CHAPTER 8 Entry Into Practice 295. Learning Objectives 296. Nurse Practice Act 297. REFLECTIVE THINKING 298. MASLOW REVISITED 299. Finding the Perfect Job 300. BE OBJECTIVE 301. WORST-CASE SCENARIO EXAMPLE 302. OTHER CONCEPTS TO CONSIDER 303. Self-Evaluation 304. Self-Monitoring 305. REFLECTIVE THINKING 306. Mentoring 307. FOCUSED LEARNING CHART How to Identify Toxic Mentors 308. Other Strategies
309. NETWORKING 310. MOTIVATION 311. COMMITMENT TO LIFELONG LEARNING 312. CERTIFICATIONS 313. CAREER LADDER LEARNING 314. CASE STUDY 315. INTERNET RESOURCES 316. REFERENCE 317. CASE STUDY ANSWERS 318. CHAPTER 9 Employment Process 319. Learning Objectives 320. Employer Expectations 321. Application Process 322. ORGANIZATIONAL SUGGESTIONS 323. LETTER OF APPLICATION 324. BOX 9-1 Sample Letter of Application 325. PREPARING A RÉSUMÉ 326. BOX 9-2 Sample Résumé 327. Preparing for the Interview 328. REFLECTIVE THINKING 329. Letter of Termination 330. CASE STUDY 331. INTERNET RESOURCES 332. CASE STUDY ANSWERS 333. CHAPTER 10 Leadership and Management as a Professional Concept 334. Learning Objectives 335. REFLECTIVE THINKING 336. Leadership Versus Management 337. FORMAL LEADER 338. FOCUSED LEARNING CHART Basic Principles of Leadership and Management 339. INFORMAL LEADER 340. REFLECTIVE THINKING 341. MANAGEMENT 342. Historical Overview of Nursing Leadership and Management Roles 343. FLORENCE NIGHTINGALE 344. LILLIAN WALD AND MARY BREWSTER 345. DR. JEAN WATSON 346. Where Is the Licensed Practical Nurse in This Historical Picture? 347. Leadership Styles 348. AUTOCRATIC LEADER 349. DEMOCRATIC LEADER 350. LAISSEZ-FAIRE LEADER 351. MULTICRATIC OR PARTICIPATIVE LEADER 352. TRANSFORMATIONAL LEADERSHIP 353. What Type of Leader Are You?
354. BOX 10-1 Leadership and Followership Style Test
355.
STRUCTURAL
PROFILE
STRUCTURAL FOLLOWERSHIP PROFILE
SCORING INTERPRETATION
INTERPRETATIONS
CASE STUDY 360. REFERENCES
CASE STUDY ANSWERS
CHAPTER 11 Communication Skills in Leadership and Management 363. Learning Objectives 364. Communication in the Academic Setting 365. LISTENING SKILLS 366. NONVERBAL COMMUNICATION 367. NEGATIVE OR HOSTILE COMMUNICATION 368. REFLECTIVE THINKING 369. QUESTIONING SKILLS 370. FRIENDLY CONVERSATION 371. Communication in the Clinical Setting 372. REFLECTIVE THINKING 373. TABLE 11-1. SBAR Communication 374. Failed Communication 375. FEEDBACK 376. COMMUNICATION BLOCKS
FOCUSED LEARNING CHART Communication Blocks 378. Assertive Communication 379. REFLECTIVE THINKING 380. Other Forms of Communication 381. CASE STUDY 382. INTERNET RESOURCES 383. REFERENCES 384. CASE STUDY ANSWERS 385. CHAPTER 12 Considering Culture 386. Learning Objectives 387. REFLECTIVE THINKING 388. What Is Culture? 389. Population Mosaic of the United States 390. THE POPULATION IS GROWING 391. THE EMERGING MAJORITY OF PEOPLE OF COLOR 392. BOX 12-1 Using Interpreters 393. THE POPULATION IS AGING 394. POVERTY AS ANOTHER ASPECT OF CULTURE 395. GENDER ROLES AND HUMAN SEXUALITY 396. Personal Cultural Awareness 397. REFLECTIVE THINKING 398. THOUGHTS ON CULTURAL AWARENESS 399. How to Develop Culturally Competent Care
LEADERSHIP
356.
357.
358.
359.
361.
362.
377.
400. CULTURAL DESIRE 401. CULTURAL AWARENESS 402. CULTURAL KNOWLEDGE 403. CULTURAL SKILL 404. CULTURAL ENCOUNTER 405. Barriers to Cultural Competency 406. FOCUSED LEARNING CHART Barriers to Cultural Competency 407. CULTURAL IMPOSITION 408. CULTURAL BLINDNESS 409. STEREOTYPING 410. PREJUDICE 411. RACISM 412. REFLECTIVE THINKING 413. Common Ethnic Groups in the United States 414. EUROPEAN AMERICANS 415. AMERICAN INDIANS 416. BLACK AMERICANS 417. ASIAN AMERICANS 418. HISPANIC AMERICANS 419. Cultural Assessment 420. BOX 12-2 Basic Cultural Assessment 421. Nurse Managers and Culture 422. A FINAL STORY 423. CASE STUDY 424. Mal de Ojo (The Evil Eye) 425. Assignment 426. INTERNET RESOURCES 427. REFERENCES 428. CHAPTER 13 Understanding Benefits of Change 429. Learning Objectives 430. What Is Change? 431. REFLECTIVE THINKING 432. Effective Decision Making During Change Process 433. FOCUSED LEARNING CHART Choose Your Change Process 434. CHANGE BY DRIFT 435. PLANNED CHANGE 436. Kurt Lewin's Change Theory 437. DRIVING AND RESTRAINING FORCES 438. REFLECTIVE THINKING 439. UNFREEZING 440. Rule Number One 441. Rule Number Two 442. MOVING 443. REFREEZING 444. Role of the Licensed Practical Nurse as Change Agent 445. BOX 13-1 Things to Remember When Planning a Change
446. EVIDENCE-BASED PRACTICE
447. Transitions 448. A STORY
449. UNDERSTANDING TRANSITIONS
450. SUNSHINE ACRES LIVING CENTER
451. TRANSITION INTO A LICENSED PRACTICAL NURSE PROGRAM
452. TRANSITION AS AN IN-BETWEEN PLACE
453. PARABLE OF THE TRAPEZE: TURNING THE FEAR OF TRANSFORMATION INTO THE TRANSFORMATION OF FEAR
454. FACILITATING TRANSITIONS 455. Let Go 456. Understand Your Own Characteristic Style of Coping With Endings
Develop New Skills
Develop Your Spiritual Self
Appreciate and Create Rituals
Summary 461. Final Thoughts 462. CASE STUDY
463. INTERNET RESOURCES
464. REFERENCES
465. CHAPTER 14 Setting Meaningful Priorities
466. Learning Objectives
467. Setting Personal Priorities
468. REFLECTIVE THINKING
469. REFLECTIVE THINKING
470. Application of Maslow's and Watson's Theories 471. TABLE 14-1. Examples of Urgent and Important Tasks 472. REFLECTIVE THINKING 473. Priority Setting in the Clinical Arena Requires Teamwork 474. Need for Priority Setting 475. FOCUSED LEARNING CHART The Dramatic Significance of Setting PatientCare Priorities 476. 1998
2002
2003
It Starts With the Ability to Make Good Decisions
CASE STUDY
Part A
Part B
REFERENCES 486. CASE STUDY ANSWERS
Part B
CHAPTER 15 Welcome to Conflict
457.
458.
459.
460.
479.
480.
482.
483.
484.
485.
488.
477. 1999 478.
481. Conclusion
487. Part A
489.
490. Learning Objectives
491. How Conflict Occurs
492. COMPETITIVE OR OPPOSING ACTIONS OF INCOMPATIBLES
493. MENTAL STRUGGLE RESULTING FROM INCOMPATIBLE OR OPPOSING NEEDS, DRIVES, WISHES, OR INTERNAL OR EXTERNAL DEMANDS
494. REFLECTIVE THINKING
495. HOSTILE ENCOUNTER OR COLLISION
496. REFLECTIVE THINKING
497. Truth About Conflict
498. Causes of Conflict
499. UNCLEAR ROLES
500. DESIRE FOR SCARCE RESOURCES
501. DISTANCING AND UNIFYING MECHANISMS
502. PERCEIVED OR FELT CONFLICT
503. UNRESOLVED CONFLICT
504. Role of Licensed Practical Nurses
505. Transactional Approach to Conflict Management
506. WIN-LOSE
507. TABLE 15-1. Basic Approaches to Conflict Management
508. WIN-YIELD
509. LOSE-LOSE
510. WIN-WIN
511. Other Important Skills
512. ART OF NEGOTIATION
513. Rule One
514. FOCUSED LEARNING CHART Essential Skills for Successful Negotiation
515. Rule Two
516. Rule Three
517. MANAGING ANGER
518. CASE STUDY
519. INTERNET RESOURCES
520. CASE STUDY ANSWERS
521. CHAPTER 16 Dealing With Chaos
522. Learning Objectives
523. Understanding the Changes
524. Understanding Newtonian Physics or the Scientific Age
525. Understanding Quantum Physics or the New Science
526. REFLECTIVE THINKING
527. Chaos Theory
528. REFLECTIVE THINKING
529. CLINICAL CHAOS
530. ATTRACTOR CONCEPT
531. Strange Attractor
532. FOCUSED LEARNING CHART Living With Chaos
533. UNDERSTANDING THE STRANGE ATTRACTOR THEORY
534. Delegation
535. BOX 16-1 The Five “Rights” of Delegation
536. TWO RULES OF DELEGATION
537. Possible Approaches to Scenario
538. REFLECTIVE THINKING
539. THIRD RULE OF DELEGATION
540. Are You Ready?
541. CASE STUDY
542. INTERNET RESOURCES
543. REFERENCES
544. CASE STUDY ANSWERS
545. CHAPTER 17 Ethics and Law in Nursing Management 546. Learning Objectives
561. FOCUSED LEARNING CHART Ethical Theories 562. Utilitarianism
550. ETHICAL
Ethical
553. Beneficence
Nonmaleficence 555.
557.
547. Personal Values 548. REFLECTIVE THINKING 549. Understanding Ethics
PRINCIPLES 551. Autonomy 552. BOX 17-1
Principles
554.
Justice 556. Fidelity
Veracity
558. REFLECTIVE THINKING 559. ETHICAL THEORIES 560. Deontology
563.
564.
565. Legal
566. Nurse
Act 567. Understanding the Law 568. STATUTORY LAW 569. COMMON LAW 570. INSTITUTIONAL POLICIES AND PROCEDURES
CRIMINAL LAW
CIVIL LAW
Specific to Nursing
CONFIDENTIALITY
578. Informed Consent
DEFAMATION
CHARACTER 580. ADVANCE DIRECTIVES
STEPS FOR ETHICAL REASONING
Ethical Reasoning Process
Issues
Practice
571.
572.
573. Legal Issues
574. DUTY TO SEEK MEDICAL CARE FOR THE PATIENT 575.
576. REFLECTIVE THINKING 577. PERMISSION TO TREAT
579.
OF
581. NEGLIGENCE 582. Requirements to Establish Negligence 583. MALPRACTICE 584. FRAUD 585. ASSAULT AND BATTERY 586. FALSE IMPRISONMENT 587. Safeguards 588. GUIDELINES FOR PREVENTING A LAWSUIT 589. CASE STUDY 590. INTERNET RESOURCES 591. REFERENCES 592. CASE STUDY ANSWERS 593. Possible Solutions to the Problem 594. CHAPTER 18 Understanding Use of Power 595. Learning Objectives 596. What Is Power? 597. Types of Power 598. FOCUSED LEARNING CHART Bases of Power 599. EXPERT POWER 600. REWARD POWER 601. LEGITIMATE POWER 602. COERCION POWER 603. INFORMATIONAL POWER 604. REFERENT POWER 605. EXPERT 606. REWARD 607. COERCION 608. INFORMATION 609. LEGITIMATE 610. REFLECTIVE THINKING 611. REFERENT 612. REFLECTIVE THINKING 613. Power and the Role of Licensed Practical Nurses 614. Positive and Negative Uses of Power 615. Empowerment 616. EMPOWERING SELF 617. BOX 18-1 Empowerment Ladder 618. SUPPORTING SELF-EMPOWERMENT IN OTHERS 619. Powerlessness 620. Conclusion 621. CASE STUDY 622. CASE STUDY ANSWERS 623. CHAPTER 19 Motivating Employees 624. Learning Objectives 625. Maslow's Hierarchy of Needs Revisited 626. Oppressed Group Behavior
627. HORIZONTAL HOSTILITY
628. FOCUSED LEARNING CHART Recognizing Oppressed Group Behavior
629. SYMPTOMS
630. HORIZONTAL HOSTILITY
631. BELIEF IN LESSER VALUE
632. BELIEF IN SUPERIORITY OF DECISIONS
633. CODEPENDENCY
634. BELIEF IN LESSER VALUE
635. BELIEF IN SUPERIORITY OF DECISIONS
636. CODEPENDENCY
637. Theories of Motivation
638. MCGREGOR'S THEORY X AND THEORY Y
639. Theory X and Theory Y Managers
640. HERZBERG'S TWO-FACTOR THEORY
641. Hygiene Factors
642. Motivation Factors
643. TABLE 19-1. Herzberg's Motivating Factors
644. Creating a Motivating Environment
645. CASE STUDY
646. REFERENCES
647. CASE STUDY ANSWERS
648. Instructions
649. Discussion of Answer 650. Final Thoughts 651. CHAPTER 20 Team Building 652. Learning Objectives 653. Understanding Characteristics of a Team 654. CLEAR AND ELEVATING GOAL
BOX 20-1 Eight Characteristics of a High-Performance Team 656. RESULTS-DRIVEN STRUCTURE
657. COMPETENT TEAM MEMBERS
658. UNIFIED COMMITMENT
659. REFLECTIVE THINKING 660. COLLABORATIVE CLIMATE 661. STANDARDS OF EXCELLENCE
662. EXTERNAL SUPPORT AND RECOGNITION 663. PRINCIPLED LEADERSHIP 664. SUMMARY 665. Stages of Team Development 666. STAGE ONE: FORMING 667. STAGE TWO: STORMING 668. STAGE THREE: NORMING 669. STAGE FOUR: PERFORMING 670. Group Norms
671. FUNCTIONAL BEHAVIORS 672. DYSFUNCTIONAL BEHAVIORS
655.
673. MANAGERIAL FEEDBACK AND SUPPORT 674. LICENSED PRACTICAL NURSE ROLE 675. REFLECTIVE THINKING 676. Understanding the Value of Team Concepts 677. Conclusion 678. CASE STUDY 679. INTERNET RESOURCES 680. CASE STUDY ANSWERS 681. CHAPTER 21 Making Assignments, Coaching, and Analyzing Performance 682. Learning Objectives 683. Leader, Manager, or Both 684. Making Assignments 685. IDENTIFYING TASKS TO BE DELEGATED 686. ASSESSING PATIENT NEEDS 687. REFLECTIVE THINKING 688. PROVIDING AN EMPOWERING ENVIRONMENT 689. Sharing Information With Staff Members 690. SYSTEM OF ACCOUNTABILITY 691. Coaching 692. ENERGIZING 693. POSITIVE REINFORCEMENT 694. Informal 695. Formal 696. TEACHING AND COUNSELING 697. Session Content 698. Session Documentation 699. DISCIPLINING 700. Errors 701. Common Errors to Avoid in the Disciplinary Process 702. REFLECTIVE THINKING 703. Counseling and Disciplinary Interview 704. FOCUSED LEARNING CHART Disciplinary Action 705. Types of Disciplinary Actions 706. Performance Analysis 707. WHY DO WE NEED PERFORMANCE ANALYSIS? 708. PITFALLS OF EMPLOYEE ANALYSIS 709. COMPONENTS OF PERFORMANCE ANALYSIS 710. PERFORMANCE PLAN FOR IMPROVEMENT 711. CASE STUDY 712. INTERNET RESOURCES 713. CASE STUDY ANSWERS 714. Back Matter 715. APPENDIX Grammar 716. Complete Sentences 717. Paragraphs 718. Colloquialisms
719. Two Abuses of Prepositions
720. Comma Usage
721. REFLECTIVE THINKING
722. Conclusion
723. Index
