Southern Gold Coast
LJ Hooker Commercial Southern Gold Coast
Burleigh Heads | Palm Beach | Currumbin Waters | Coolangatta | Tweed
LJ Hooker Southern Gold Coast is owned and operated by Daniel and Bob Alexander, and Brett Gleeson as a local family run business. We pride ourselves on the best people, systems and technology to provide a level of service that is unmatched within the highly competitive real estate marketplace.
In November 2023, LJ Hooker Commercial Southern Gold Coast acquired the long established Black & Young Commercial team to increase our capacity to service local commercial property owners. With an extensive knowledge of the area, we serve the Southern Gold Coast and Northern NSW with personal, practical, and professional real estate advice for commercial and residential services.
LJ Hooker Commercial
Southern Gold Coast invests time and energy to closely understand the objectives and motivations of our clients. Once we understand what you are trying to achieve, we can develop a customised strategy to work with you to maximise the return and capital potential of your investment plan.
Your Property Managers
LJ Hooker Commercial Southern Gold Coast has the experience and knowledge to provide you with the best in Property Management services for you, your property and tenants.
LJ Hooker Commercial is not just a well-known brand backed by many years of property management experience; they are a team of industry specialists who are genuinely invested in maximising your return on investment and property success.
Our highly regarded team takes control of the entire process, with a focus on both short and long-term investment goals. We pride ourselves on delivering an
unrivalled quality in customer service and understand that no two clients are the same. We look forward to working with you to optimise your assets performance, value and building a long-term relationship.
Our office manages a widespread property portfolio covering the southern and central Gold Coast and neighbouring QLD commercial hubs, representing a diverse selection of real estate with a focus on rental returns.
Our property experts provide an all-inclusive client service, supported by local market knowledge and innovative technology and systems. With more than 90 years of experience, our office possesses the necessary skills to provide you with a high level of service that is effective in managing your asset.
Duties & Responsibilities
LJ Hooker Commercial Southern Gold Coast understands the local commercial market and we have a passion for what we do. If appointed to manage your property, we would be engaged to provide a number of valuable services:
Tenancy Management
• We provide an experienced and dedicated Property Management team to oversee and manage all matters relating to your property and tenant.
• We maintain a detailed tenancy schedule which records all critical lease information including term, expiry date, rent and other recurring charges, rent review dates, the tenant’s proportion of outgoings and option periods.
We manage all tenant queries and liaise with tenants as valued customers on your behalf.
This Includes:
• Managing all tenants in line with their lease obligations
• Proposing and preparing marketing material for any vacant tenancies
• Negotiating new leases, options or extensions of current leases as required
• Maintaining a register of your tenants relevant insurance and your building insurances
• Maintaining all relevant tenant files and correspondence
Commercial management
We represent you as the initial point of contact for existing and potential tenants on all leasing matters.
We negotiate and recommend Terms and Conditions of proposed new leases or lease variations on an as required basis, taking into account your approval prior to documents being provided to Lessees for execution.
We liaise with your solicitors on the preparation of property documentation including leases, assignments, extensions variations, surrenders, subleases, licences to occupy, etc.
We process and administer all leases, assignments, extensions, variations, surrenders, subleases, licences to occupy, etc. We maintain and store copies of current property documentation as required, with original documents to be retained by you, if required.
We monitor and ensure all lease options are exercised in accordance with lease documentation. We ensure tenants have the necessary insurance cover as required under their Lease Agreement.
We perform rent reviews in accordance with lease documentation and recommend appropriate market lease rents and seek your approval prior to implementing revised rates.
We provide advice on lease, land use, value and property management matters to you. We provide information to you on tenant matters and assist solicitors with any legal proceedings against you. We arrange debt recovery services for monies outstanding.
Building Management
We provide advice on repairs, maintenance and make good responsibilities of you and the tenant in cooperation with contractors.
We conduct and document regular inspections of the property/building at your request.
We maintain a register of public liability incidents and report on all tenant, maintenance and contractor issues.
We recommend project and maintenance works to improve building services. We select and engage service providers on your behalf.
We tender, negotiate, document andmaintain upto-date register of all service contracts.
Financial management and reporting
We invoice and collect all income as applicable for rents, outgoings, licence fees, turnover rent, electricity consumption, water consumption, gas, promotion fund levy fees, and any other lease or licence costs as you may require from time to time.
Invoices are emailed to tenants prior to the beginning of the month that they are due for payment so they are received well in advance of the due date.
We pay all income collected to you via direct credit into your nominated account on a monthly basis
We follow up outstanding payments in a professional and timely manner in accordance with Lease Terms and Conditions in consultation with you
We prepare an annual budget for the upcoming financial year for all anticipated outgoings, if required
We prepare an appropriate reconciliation of outgoings at the completion of each financial year, if required.
is
Is it worth engaging a property manager?
Experts encourage inexperienced commercial investors to enlist property management assistance, even if investors are residential property experts.
This may seem unnecessary however commercial managers not only organise rent collection, but also deal with legislation issues, tenancy viability, building maintenance and more.
Why should I employ a commercial property manager?
The CEO of the Real Estate Institute of Queensland said the ind ustry could be a minefield for self managers and such investors shouldn’t tread this path on their own.
As well as their day-to-day tasks, commercial managers must be knowledgeable about specific laws applying to commercial tenancies and have a strong ability to conduct tenant due diligence and negotiate agreements. It’s not just about negotiating the rent. Commercial property managers are equipped to do (all) this because this is what they spend all of their time doing. It’s about ensuring you’re putting yourself in the best position possible.
What does a commercial property manager do?
A commercial property manager deals with a range of issues for owners including; invoicing and collecting rent and outgoings specific to the property, managing tenant inquiries regarding property repairs and maintenance, helping investors with their insurance and handing out tenancy notices in accordance with lease legislation, tenancy vacate inspections including make good details, dealing with disputes between the landlord and tenant plus ensuring the property complies with safety measures.
Differences between commercial & residential management?
Commercial management is very different to residential management and legislation. Especially in relation to understanding what’s in the lease and what can and can’t be done. There is also a lot more negotiations between landlords and tenants, as opposed to residential where it’s more black and white.
We’re still inspecting properties and still collecting the rent, but the numbers you’re dealing with are usually larger, along with the buildings themselves and how they’re maintained.
Legislation
These requirements are quite complex and differ from state to state, with retail tenancies, in particular, having strict rules and regulations. There are significant prote ctions enshrined in legislation specific for retail tenancies, to protect small retail operators. If notices aren’t given at the right time and in the right form, then some of the landlord’s income can be put at risk, or the payment of outgoings or the timing of rent may increase. Investors without a manager will struggle to understand these legal complexities and meet statutory requirements. But at the same time, ignorance of legislative obligations was no defence. You could face significant penalties if you’re found breaking legislative requi rements.
Agreement negotiations
Property managers and leasing agents are responsible for negotiating and organising every area of a tenancy agreement. There are a bunch of things to think of such as rent reviews, so you want to make sure you’ve got someone who’s negotiating the best possible terms for you.
There are also things like negotiating who looks after what in a commercial context, such as repairs and maintenance, and there are all sorts of issues around when the lease ends and the make good provision. But property managers know what to ask for.
Owner and tenant separation
Over-friendly property owner and tenant relationships can make tough decisions even harder.
One of the main reasons for getting a property manager is to distance the owner from the tenant so that when difficult decisions need to be made, there’s no emotion involved.
Tenancy due diligence
Property managers and leasing agents know what to look for in potential tenants and exactly what due diligence needs to be carried out. Managers can look at a tenant’s history and their financial posi tion to make sure they’re going to have the financial resources to meet the rental obligations under the agreement. This is a really important risk minimisation strategy and will ensure you’re picking the best tenant for your property.
How do I find a reliable commercial property
manager?
Find an agent who knows the style of property that you own. Ask agents to give you information about other comparable properties they manage so you can understand what experience they have. Ask them to explain what they offer and why, and ask ‘Why should I pick you?’ and ‘What are you going to do for me?
Property managers should have a strong understanding of asset classes including rent and rate levels. You want somebody who’s easy to get a hold of on the phone and quick to reply and act. I would also ask the property manager to provide referees, or testimonials from their clients, so you can read how the agent is received by other clients.
Source: realcommercial.com.au Charlotte Durut l 06 August 2021
Our Team
LJ Hooker Commercial Southern Gold Coast is not just a well-known brand backed by many years of experience; they are a team of industry specialists who are genuinely invested in maximising your return on investment and property success.
We look forward to working with you to optimise your assets performance, value and building a long-term relationship maximising the value of your commercial asset.
Daniel Alexander Director 0401 475 330 dan@ljhookersgc.com.au
Adam Young
Senior Commercial Sales & Leasing Specialist 0417 625 788 adam@ljhookersgc.com.au
Brett Gleeson Director 0450 735 739 brett@ljhookersgc.com.au
Greg Watson Senior Sales Executive 0417 757 442 greg@ljhookersgc.com.au
Beau Cater
Commercial Sales & Leasing Specialist 0415 131 494 beau@ljhookersgc.com.au
Our property experts provide an all-inclusive client service, supported by local market knowledge and innovative technology and systems. With more than 90 years of experience, our office possesses the necessary skills to provide you with a high level of service that is effective in managing your asset.
Seymour Office Manager 07 5576 5500 jordanna@ljhookersgc.com.au
Teresa Skordou
Commercial Sales & Leasing Specialist 0424 054 226 teresa@ljhookersgc.com.au
Brittney Frohmuller
Tara Imlach Head of Commercial Sales & Leasing 0452 418 343 tara@ljhookersgc.com.au
Dominic Eaves
Commercial Sales & Leasing Specialist 0433 751 733 dominic@ljhookersgc.com.au
Commercial Marketing & Admin Coordinator 07 5576 5500 commercialmarketing@ljhookersgc.com.au
Jordanna
What our customers say about us
“As a small investor this larger commercial purchase was a big deal for me. The honest advice, clear communications and attention to my needs during the negotiation process by Tara at LJ Hooker Southern Gold Coast was invaluable and greatly appreciated. So much so that Tara is now managing the property.”
- A. Davies
“I have known Tara Imlach as a Commercial Sales and Leasing Agent; and Asset Manager for several years now. Tara is kind, fair and an honest young woman. I am impressed with her work ethics, due diligence and professionalism. She is very thorough in her approach to her work and completes it in a swift and professional manner. Her social skills and ability to liaise with her superiors, as well as trades people is definitely a plus. Further, I have known Tara as a Leasing Agent for my commercial properties. Her ability to fulfill all expectations. Tara is also thoughtful and intuitive about her
leasing prospects, and skilled in finding the right tenants. Her knowledge of the Real Estate Industry defies her years and she is able to multitask and complete work ahead of schedule. Tara’s knowledge is second to none. Tara is now engaged as my Property Manager at LJ Hooker in Southern Gold Coast and I am confident in her abilities, feeling secure that I am in good hands. I wish Tara well and know that she is an asset to the team and they are lucky to have her skills.”
- C.Biernacki
“We couldn’t be happier with our property manager Matt. When ever we have an issue, he is onto it straight away, and it is always resolved within a couple of days. Thank you Matt and the team at LJ Hooker Commercial Southern Gold Coast for always looking after us.”
- T. Cannon
“A great team with numerous staff all able to help so you are never left wanting.”
“I cannot speak highly enough of Tara. From the get go Tara was kind, informative, encouraging and knowledgeable. She has sincerity about her. No question went unanswered and she helped guide me through the ins and outs of my first commercial lease. Strongly recommend Tara for any job big or small.”
- Hanna
“I switched property managers for my commercial complex to the LJ Hooker commercial team a few months back. Their service has been top notch from the get go. There is never any need to follow up the rental management team, quite the opposite with them calling or sending follow up emails when I have not responded on a timely manner. The trades they use are also refreshingly easy to deal with, reliable which seems to be diffi cult to find these days and well-priced. The monthly reporting is excellent as well as the advice on leasing rates and tenant negotiations. A great team with numerous staff all able to help so you are never left wanting.”
- B.Hickey
“Tara was exceptional and took all the stress away in finding a commercial office for our small business. She even assisted with furniture fit out options and services connections, which allowed me to focus on running my business. I cannot thank Tara enough and highly recommend to all business owners when looking for a office location.”
- Josh Yates
Our service fee
We pride ourselves on providing high-quality, value for money commercial property services.
Commercial Property Management
Our experienced Commercial Property Management team are here to ensure your investment is protected and your returns are maximised. Our property management fees are:
Management Commission
Administration Fee
Commercial Leasing
5.0% (plus GST)
$5.00 p/m (plus GST)
Our Commercial Leasing Team will list your property as quickly and as smoothly as possible and will work tirelessly to secure a high-quality tenant at a fair market rent. Our Leasing Fee is worked out on a sliding scale and is dependent on the initial lease term, as follows:
1 year lease - 10.0% plus GST of the first year’s annual gross rental, excluding incentives
2 year lease - 12.5% plus GST of the first year’s annual gross rental, excluding incentives
3+ year lease - 15.0% plus GST of the first year’s annual gross rental, excluding incentives
If your tenants lease is due to be renewed and a market review is required, we can undertake this negotiation on your behalf to ensure a fair outcome is reached. Our Lease Renewal Fee is worked out on a sliding scale and is dependent on the renewed lease term. This fee is equivalent to 50% of the Leasing Fee outlined above.
Advertising
We understand that promoting your property is crucial in creating interest in the eyes of prospective tenants. We utilise a range of marketing platforms to effectively target the market.
• Photography
• Floor plan sketch
• Copy writing
• Internet listings, including realcommercial.com.au and commercialrealestate.com.au
• Custom signage
• Database distribution
• Newsletter feature property
• Brochures
• Window card
• Social media
Speak with your agent for relevant pricing details.