LEADERSHIP
New Leader Workshop This two-day course provides new leaders, managers, and supervisors with the foundational skills to drive performance and manage day-to-day operations. The course begins with an industry-renowned behavioral assessment and discussion of one’s management style, then interactive exercises and skill-practice will provide participants with the opportunity to develop competency in the following management skills: time management, delegating tasks, communication, coaching, change management, managing conflict and measuring performance. Audience: This course is intended for supervisor and managers who are new to leading others, or those who would like a refresher in basic management practices. Outcomes: • Understand the role of the manager versus an individual contributor • Capitalize on the strengths of their management style as well as identify possible challenges and areas of development • Utilize techniques to manage conflicting priorities • Identify tasks that can and should be delegated and the appropriate support to follow-up and ensure completion • Discuss different communication styles and how to effectively delivery clear and concise messages that prompt action • Use coaching techniques to analyze the causes of low performance and continue to motivate high performers • Create a plan to implement and manage change • Productively navigate beyond conflict and create an environment of support • Successfully host a performance management conversation with your direct reports Prerequisite: None CRN: #88560 DATE
TIME
10/4/11 - 10/5/11 8 a.m. - 5 p.m. LOCATION: CCE INSTRUCTOR: Colleen Dolgan
HRS CEU PRICE
16
ZLDR 1146
*Includes course materials, all associated fees, behavioral assessment 3
1.6
$595*
Advanced Administrative Professionals Workshop This two-day course provides high-performing and long-term administrative professionals with the next level of skill development. The workshop begins with an industry-renowned behavioral assessment and discussion of one’s strengths and potentials areas of development. Interactive exercises and skill-practice will provide participants with development in the following competency areas: project management, communication, conflict management, financial acumen, navigating change, and problem solving. Audience: This course is intended for high-performing administrative professionals who are interested in developing business skills – Note: This is not a technical course and does not focus on computer skills. Outcomes: • Understand the importance of their role within the organization • Capitalize on their strengths as well as identify possible challenges and areas of development • Identify the phases of project management and understand the basics of project planning • Discuss different communication styles and how to effectively communicate with each style • Effectively maintain relationships and productively respond to difficult situations when conflict may arise • Understand basic financial data and common financial organizational analysis • Support change initiatives in your organization and understand your role in managing change • Utilize creative strategies to generate solutions to problems Prerequisite: None CRN: #88554 DATE
TIME
HRS CEU PRICE
11/15/11 - 11/16/11 8 a.m. - 5 p.m. 16 1.6 $595* LOCATION: CCE INSTRUCTOR: Colleen Dolgan ZLDR 1145
*Includes course materials, all associated fees, behavioral assessment
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