Corporate College Fall Schedule 2011

YOUR TRAINING AND SERVICE PARTNER IN THE KNOWLEDGE ECONOMY Strategy

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FALL SCHEDULE 2011 Lean Six Sigma Leadership Customer Service Career Development Facilitator CISCO Information Technology Alternative Energy and Sustainability Event and Meeting Planning Healthcare Advanced Manufacturing and Engineering

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CorporateCollege.com

866-806-2677

OVERVIEW

LEAN SIX SIGMA INFORMATION SESSIONS

Business.

It’s all about people.

1.

Inside Front Cover

a)

Overview

b)

Open houses

c)

Information Sessions

Plan Your Future at Our

Free Information Breakfast August 9 September 6 October 4 November 8

In this knowledge economy, the value of business lies in the skills and abilities of its people.

As your partner, Corporate College brings you a unique opportunity to maintain your competitive edge. From hiring the right employees to enhancing the performance capabilities of your current staff, we supply the services you need to gain market advantage.

Corporate College’s new economy initiative for the workforce is focused on certification, licensure and professional development programs that meet individuals’ needs for upgrading skills and employers’ demands for a talented and trained workforce.

Facilities at Corporate College offer an ideal, supportive learning environment, located central to home or work. The facilities provide comfortable meeting and conference space, catering, free parking, and much more for the business professional.

7:30 a.m. to 9:00 a.m.

Corporate College East n

n n

Exciting career opportunities in Lean Six Sigma Achieve professional goals Meet instructors with real-world experience

E-mail OEI@CorporateCollege.com or call 866-806-2677 to reserve your seat today.

Service Offerings Talent Management Customized Training Applied Technologies Business Process Design Training for Industry Recognized Credentials Training and Meeting Facilities

CorporateCollege.com • 866-806-2677

Table of Contents Lean Six Sigma................................ 1 Black Belt Green Belt Green Belt for Healthcare Professionals Yellow Belt Leadership ..................................... 3 New Leader Workshop Advanced Administrative Professionals Workshop Webinars Identify and Keep the Right People in the Right Jobs Job Analysis is the Secret to Help Your Organization Win in the Future Help Your Leaders Provide Direction for the Future While Delivering Results Today Customer Service .......................... 5 Customer Service Associate Certificate Customer Service Manager Certificate Career Development Facilitator.... 6 CISCO............................................... 7 Information Technology............... 10 Online Education........................... 26 Alternative Energy and Sustainability.......................... 27 Event and Meeting Planning ........ 29 Healthcare..................................... 31 Advanced Manufacturing and Engineering............................ 33 Instructor Bios............................... 35 Registration .................................. 37

Message from the Executive Vice President Corporate College is one of the region’s premier training and development organizations. While you may recognize us today by our marquee buildings on both the East and West sides of Cleveland, we want you to come to know us as your partner and provider of all things related to learning: individual development, organizational change and training facilities. Our goal is to be the leading provider of learning solutions in this region while delivering outstanding service to you.

We differentiate ourselves from other learning organizations through our connection to the local economy and the vast intellectual resources within our higher education network. We apply this network to a comprehensive approach that includes all aspects of the learning lifecycle: assessment, delivery, evaluation, and sustainability. Your organizational goals are considered throughout this process and we will work with you to ensure we are meeting your learning outcomes.

Corporate College is a quality-driven organization.

We focus on providing excellent products, services and experiences to all of our customers. To demonstrate this commitment, Corporate College’s quality program and facilities group are ISO 9001:2008 certified and have adopted the relevant quality measures in all the work we do.

The business landscape is changing, and the challenges we face continue to grow more complex. Corporate College specializes in helping you navigate those waters – whether you need to develop your employees, implement radical organizational change, or simply find a place to meet that is optimized for the professional workplace.

The Corporate College team is proud of our reputation for placing the customer first in every area of our business.

This approach is the single most important contributor to the success of the clients we serve. Experience the Corporate College difference.

Susan Muha Sincerely,

Susan Muha Executive Vice President Workforce and Economic Development Division Cuyahoga Community College

CorporateCollege.com • 866-806-2677

LEAN SIX SIGMA

Lean Six Sigma Black Belt

Lean Six Sigma Green Belt

Lean Six Sigma (LSS) Black Belts are trained to become experts in Lean, Six Sigma and statistical process control techniques. The LSS Black Belt course is designed to present the DMAIC principles needed to improve business processes and the Lean tools to reduce waste and increase productivity. Individuals attending the course should have all the necessary tools to lead cross-functional teams in the completion of projects and implementation. This course blends traditional classroom instruction with required highly-interactive online assignments and exams.

Upon successful completion of this course and assignments, participants will be locally certified as Lean Six Sigma Green Belts. Lean Six Sigma Green Belts work directly with cross-functional project leaders to carry out identified improvement projects using Lean and Six Sigma methodologies. As such, Green Belts need to be able to implement all of the appropriate tools of Lean & Six Sigma and to lead independent local projects when necessary. This course blends classroom instruction with required on-line assignments. Actual participant on-line hours may vary based on experience and knowledge. This course has 68 total hours (40 classroom hours and 28 online hours). To receive certification, participants will be required to attend all in-class sessions, complete all online assignments and complete a College approved Lean Six Sigma project.

Audience: Individuals working to impact organization optimization and change. The Lean Six Sigma Black Belt role can be met by many different individuals across an organization.

Outcomes: • Plan and execute Lean Six Sigma projects under the direction of a project sponsor • Identify opportunities, establish and justify projects, organize project teams and lead team activities • Interpret statistical data results and effectively communicate impact to management and project team • Organize and direct the preparation, presentation and evaluation of milestone reviews • Measure return-on-investment for projects • Ensure projects are integrated with other organizational activities and the overall mission and strategic objectives • Support project sponsors and executive management in the implementation of organizational efficiency projects Prerequisite: None CRN: #88167 DATE

TIME

HRS CEU PRICE

10/24/11 - 1/26/12 8:30 a.m. - 5 p.m. 138* 13.8 $6,000 Orientation – week of 10/4/11 *138 Hours (96 classroom and 42 online) CLASSROOM SESSION WEEKS: 10/24/11, 11/29/11, 12/20/11, 1/24/12 LOCATION: CCE INSTRUCTOR: Karen Brodbeck

Audience: Operations, quality and business managers responsible for leading departmental change projects/process optimization. Individuals participating in Black Belt projects as team members, subject matter experts or process owners.

Outcomes: • Prepare, manage and lead Lean Six Sigma projects within an organization • Identify and implement tools used for process optimization • Organize and direct the preparation, presentation and evaluation of milestone reviews • Measure return-on-investment for projects • Support Black Belt project leads in the implementation of project initiatives Prerequisite: None CRN: #88168 DATE

ZLSS 1002

ZLSS 1003

1

TIME

HRS CEU PRICE

11/9/11 - 2/22/12 8:30 a.m. - 5 p.m. 68* 6.8 $2,395 *68 hours (40 classroom and 28 online) CLASSROOM SESSION WEEKS: 11/9/11, 11/30/11, 12/21/11, 1/25/12, 2/22/12 LOCATION: CCE INSTRUCTOR: Louie Hendon

CorporateCollege.com • 866-806-2677

Lean Six Sigma Green Belt for Healthcare Professionals

Lean Six Sigma Yellow Belt

Using the principles of Lean Six Sigma, healthcare organizations have reduced costs and processing time, optimized administrative practices and increase patient satisfaction. Corporate College’s Lean Six Sigma Green Belt for Healthcare has been designed to provide individuals with a systematic approach to help institutional transformation to meet today’s business demands.

Audience: Risk managers, department managers, regulatory managers, team leads and any other individuals involved in the optimization of processes within an institution.

Outcomes: • Prepare, manage and lead Lean Six Sigma projects within an organization • Identify and implement tools used for process optimization • Organize and direct the preparation, presentation and evaluation of milestone reviews • Measure return-on-investment for projects • Support Black Belt project leads in the implementation of project initiatives Prerequisite: None CRN: #88169 DATE

TIME

HRS CEU PRICE

8/30/11 - 10/6/11 8:30 a.m. - 5 p.m. 68* 6.8 $2,395 Orientation – week of 8/8/11 *68 Hours (40 classroom and 28 online) CLASSROOM SESSION WEEKS: 8/30/11, 10/4/11 LOCATION: CCE INSTRUCTOR: Jennifer Ralston ZLSS 1009

Individuals will gain a general understanding of Lean and Six Sigma methodologies to become not only conversational, but also to participate on an improvement project team. The goal of this course is to help candidates understand how Lean and Six Sigma methodologies work together in organizational improvement efforts. This course is designed for those employees who are often referred to as subject matter experts and typically owners of the process targeted. Participants are given the tools to support an improvement team, but not in-depth enough to lead an improvement project team.

This course blends classroom instruction with required online assignments. Actual participant online hours may vary based on experience and knowledge. To receive certification participants will be required to attend all in-class sessions, complete all online assignments and set up an approved Lean Six Sigma project.

Audience: Project team members, subject matter experts, executives wishing to gain a better understanding of the Lean Six Sigma process.

Outcomes: • Recognize processes ideally suited for Lean Six Sigma within an organization • Describe the primary components of the DMAIC process • Represent their individual department or organization as an active member on a Lean Six Sigma project team Prerequisite: None CRN: #88192 DATE

TIME

HRS CEU PRICE

9/19/11 - 9/21/11 8:30 a.m. - 5 p.m. 34* 3.4 CRN: #88193 DATE TIME

$1,100

HRS CEU PRICE

12/6/11 - 12/8/11 8:30 a.m. - 5 p.m. 34* 3.4

$1,100

*34 hours (24 classroom and 10 online) LOCATION: CCE INSTRUCTOR: Louie Hendon ZLSS 1001

CorporateCollege.com • 866-806-2677

2

LEADERSHIP

New Leader Workshop This two-day course provides new leaders, managers, and supervisors with the foundational skills to drive performance and manage day-to-day operations. The course begins with an industry-renowned behavioral assessment and discussion of one’s management style, then interactive exercises and skill-practice will provide participants with the opportunity to develop competency in the following management skills: time management, delegating tasks, communication, coaching, change management, managing conflict and measuring performance.

Audience: This course is intended for supervisor and managers who are new to leading others, or those who would like a refresher in basic management practices.

Outcomes: • Understand the role of the manager versus an individual contributor • Capitalize on the strengths of their management style as well as identify possible challenges and areas of development • Utilize techniques to manage conflicting priorities • Identify tasks that can and should be delegated and the appropriate support to follow-up and ensure completion • Discuss different communication styles and how to effectively delivery clear and concise messages that prompt action • Use coaching techniques to analyze the causes of low performance and continue to motivate high performers • Create a plan to implement and manage change • Productively navigate beyond conflict and create an environment of support • Successfully host a performance management conversation with your direct reports Prerequisite: None CRN: #88560 DATE

TIME

10/4/11 - 10/5/11 8 a.m. - 5 p.m.

LOCATION: CCE INSTRUCTOR: Colleen Dolgan

HRS CEU PRICE

16

ZLDR 1146

*Includes course materials, all associated fees, behavioral assessment 3

1.6

$595*

Advanced Administrative Professionals Workshop This two-day course provides high-performing and long-term administrative professionals with the next level of skill development. The workshop begins with an industry-renowned behavioral assessment and discussion of one’s strengths and potentials areas of development. Interactive exercises and skill-practice will provide participants with development in the following competency areas: project management, communication, conflict management, financial acumen, navigating change, and problem solving.

Audience: This course is intended for high-performing administrative professionals who are interested in developing business skills – Note: This is not a technical course and does not focus on computer skills.

Outcomes: • Understand the importance of their role within the organization • Capitalize on their strengths as well as identify possible challenges and areas of development • Identify the phases of project management and understand the basics of project planning • Discuss different communication styles and how to effectively communicate with each style • Effectively maintain relationships and productively respond to difficult situations when conflict may arise • Understand basic financial data and common financial organizational analysis • Support change initiatives in your organization and understand your role in managing change • Utilize creative strategies to generate solutions to problems Prerequisite: None CRN: #88554 DATE

TIME

HRS CEU PRICE

11/15/11 - 11/16/11 8 a.m. - 5 p.m. 16 1.6 $595* LOCATION: CCE INSTRUCTOR: Colleen Dolgan ZLDR 1145

*Includes course materials, all associated fees, behavioral assessment

CorporateCollege.com • 866-806-2677

Identify and Keep the Right People in the Right Jobs

Job Analysis is the Secret to Help Your Organization Win in the Future

How would you describe the talent on your team today? Do they have what it takes to meet and exceed your current goals? Your “talent pipeline” of key contributors, high performers and future leaders is more important now than ever.

To succeed in any industry in any market, organizations need to know: • What skills, abilities and attributes your ideal employee must possess • How to attract the best talent to your organization • How to support and promote their development over time According to the Hay Group “Better-performing companies attract, develop and retain talented people better than the less-successful competition”. Attend this 45-minute Webinar to understand how to keep your pipeline well stocked.

Audience: Business leaders, human resource professionals, managers, talent management, and organizational development and training and development professionals.

Outcomes: • Define the components of a talent pipeline • Recognize the tools you can use to identify a supply of talent • Describe techniques to maintain and manage talent Prerequisite: None CRN: #88451 DATE

9/14/11

TIME

11 - 11:45 a.m.

INSTRUCTOR: Meghan Bilardo

What’s holding you back? How can you get an edge on your competition? Do you have the right people in the right jobs? Make sure your employees have the skills and abilities to do their jobs and meet your clients needs A job assessment will help you: • Define the key skills and abilities necessary for success in key roles • Evaluate current incumbents ability to master the required skills • Identify skills gaps and raise the bar Audience: Business leaders, human resource professionals, managers, talent management, and organizational development and training and development professionals.

Outcomes: • Define the components of a Job Analysis • Recognize the process, tools and time commitment required to assess skill and competency level • Describe which roles in your organization may benefit from job analysis opportunities Prerequisite: None CRN: #88452

0

TIME

HRS CEU PRICE

11/14/11

11 - 11:45 a.m.

.75

0

$25

INSTRUCTOR: Jody Wheaton ZSTA 1002

HRS CEU PRICE

.75

DATE

$25

ZSTA 1000

Help Your Leaders Provide Direction for the Future While Delivering Results Today Highly productive leaders are self-aware; they understand their strengths and limitations. In today’s fast paced, global economy the best leaders are those that know how and when to leverage their strength and when to seek additional resources and expertise to win.

Through assessment tools and ongoing coaching leaders can learn to: • Evaluate and reflect on their performance • Accept constructive criticism • Plan for their personal development and growth • Deliver results Attend this 45-minute Webinar to learn how introspection can lead to growth. “Leaders are made, they are not born. They are made by hard effort, which is the price which all of us must pay to achieve any goal that is worthwhile.”- Vince Lombardi

Audience: Business leaders, human resource professionals, managers, talent management, and organizational development and training and development professionals.

Outcomes: • Recognize how a leadership development strategy drives productivity • Describe techniques, tools and processes to assess leaders • Define how to coach and support leadership development Prerequisite: None CRN: #88450 DATE

TIME

HRS CEU PRICE

12/12/11

11 - 11:45 a.m.

.75

0

$25

INSTRUCTOR: Linda Frazier ZSTA 1003

CorporateCollege.com • 866-806-2677

4

CUSTOMER SERVICE

Customer Service Associate Certificate

Customer Service Manager Certificate

This one-day interactive course provides those in customer-facing roles with the skills necessary to deliver a consistent and positive customer service experience. Participants will learn techniques to build customer relationship as well as how to maintain these relationships after difficult and challenging customer interactions.

This one-day course provides managers and team leads with the tools necessary to support and reinforce positive customer service behaviors in their associates and teams. Participants will learn more about their role as a service coach, how to overcome obstacles to stellar service, and developing others within a service environment.

Audience: This workshop is designed for employees who regularly interact with customers and need to deliver consistent, positive customer service.

Audience: This course is designed for team leads and managers who supervise customer service employees and need to provide coaching and development to support positive customer service behaviors.

Outcomes: • Describe what stellar customer service is and the challenges of delivering it • Explain the importance of their role in building customer loyalty • Identify key defining moments in customer interactions • Effectively restore customer confidence after difficult customer interactions • Take appropriate actions to address and resolve customer concerns and frustration • Evaluate and improve the service they deliver Prerequisite: None CRN: #85550 DATE

TIME

HRS CEU PRICE

9/29/11

8 a.m. - 5 p.m.

8

DATE

TIME

HRS CEU PRICE

11/15/11

8 a.m. - 5 p.m.

8

.8

$395*

CRN: #88551

LOCATION: CCE INSTRUCTOR: Hugh Littleton ZCSS 1011

*Includes course materials, all associated fees

.8

$395*

Outcomes: • Describe what stellar service is and how to support it • Discover key defining moments in customer interactions and how to coach others through them • Communicate and reinforce the expectations of service with your team • Recognize and overcome the obstacles associated with coaching others in a service environment • Use a variety of listening techniques to better understand issues that arise in delivering positive customer service • Evaluate and improve the service your team delivers Prerequisite: None CRN: #88552 DATE

TIME

HRS CEU PRICE

10/6/11

8 a.m. - 5 p.m.

8

DATE

TIME

HRS CEU PRICE

12/14/11

8 a.m. - 5 p.m.

8

$395*

CRN: #85553

LOCATION: CCE INSTRUCTOR: Hugh Littleton ZCSS 1012

*Includes course materials, all associated fees

5

.8

CorporateCollege.com • 866-806-2677

.8

$395*

CAREER DEVELOPMENT FACILITATOR Career Development Facilitator (e-learning) The term “career development facilitator” (CDF) is a title that is used by people who work in different career jobs and settings that impact the careers of others. The term has actually been around for more than 20 years, but only recently, as the job market has gone global and become increasingly more complex, has there been a real need for people who understand the basics of career development.

The Career Development Facilitator e-learning training is comprised of 120 hours of course work, based on a nationally accepted curriculum designed by the National Career Development Association (NCDA). The program is designed to standardize the knowledge and experience of individuals who are working in workforce training programs and other career development services in 12 core competency areas. This hybrid e-learning course has three face-to-face classroom sessions and independent field study; the balance of the course is completed online.

Upon successful completion of the entire course, a certificate is issued by Tri-C and one by the CDF training provider. Successful completion of the course leads to earning the internationally-recognized Global CDF certification credential.

The opportunities are vast and the credential is internationally recognized and promoted through the National Career Development Association (NCDA).

The course meets the Ohio Department of Education mandate for CEUs. Audience: CDF training is best suited for professionals who are: school counselors, job search trainers, career resource coordinators, career coaches, career development case managers, intake interviewers, occupational and labor market resource persons, human resource professionals, employment specialists, and military recruiters. The program is also suited for other agency workforce development staff charged with: helping unemployed individuals with limited work experience to find jobs; assisting workers that are hoping to change careers; assisting employees with developing a career path; assisting new recruits or enlisted men and women in developing a career path in the military; providing guidance to college students to help them set career goals and make decisions about a new career; and working with dislocated workers, displaced homemakers and other disadvantaged groups find and upgrade employment.

Extensive, 120-hour program. n Enhance your career and organization with new skills and a marketable credential. n Individuals who successfully complete the course requirements may apply for the Global Career Development Facilitator Certificate, which is offered in 11 countries. n

Outcomes: • Helping Skills - Become proficient in basic career facilitating process • Labor Market Information and Resources Understand labor market and occupational information and trends • Assessment - Comprehend and use formal and informal career development assessments with emphasis on population served • Working with Diverse Populations - Recognize special needs of various groups and adapting services to meet their needs • Ethical and Legal Issues - Follow the CDF code of ethics and know current legislative regulations • Career Development Theories and Models Understand career development programs and assist in the steps related to their development • Employability Skills - Know job search strategies and placement techniques • Training Clients and Peers - Prepare and develop materials for training programs and presentations • Program Management and Implementation - Market and promote career development programs with staff and supervisors • Technology and Career Development - Comprehend and use career development computer applications • Consultation/Supervision - Accept suggestions for performance improvement from consultants or supervisors Prerequisite: Any career or workforce development professional can enroll in the CDF course.

cost: $1195 (Includes course materials and all associated technology fees.)

DATE: September 30, 2011 – December 10, 2011

Mandatory face-to-face sessions: Friday, 9/30/11 (5:30 - 9:00 p.m.), Saturday, 10/1/11 (8:30 a.m. - 5:00 p.m.) and Saturday, 12/10/11 (8:30 a.m. - 5:00 p.m.).

Earn a CEU Certificate (Tri-C) and Certificate of Completion (LDW Group-CDF Instructor); course meets ODE mandate for CEUs.

Location for face-to-face sessions: CCE INSTRUCTOR: LDW Group

Call 216-987-2800 to register.

CorporateCollege.com • 866-806-2677

6

cisco CISCO Cisco certification ensures high standards of technical expertise. Achieving Cisco certification at any level means joining the ranks of skilled network professionals who have earned recognition and respect in the industry.

The first three levels of certification and specialization that Cisco provides for IT professionals can follow several different tracks to meet individual needs. There are many paths to Cisco certification, but only one requirement, passing one or more exams for demonstrating the knowledge and skill.

1st LEVEL OF

Cisco Certified Network Associate (CCNA) Interconnecting Cisco Networking Devices (ICND1) Interconnecting Cisco Networking Devices (ICND2) Bootcamp Cisco Certified Voice Associate (CCVA) Implementing Cisco IOS Unified Communication Cisco Certified Design Associate (CCDA) Designing for Cisco Internetwork Solutions Cisco Certified Security Associate (CCSA) Implementiing Cisco IOS Network Security Cisco CCNA Wireless Certification (IUWNE) CCNA Wireless Certification

2nd LEVEL OF

Cisco Certified Network Professional (CCNP)

CERTIFICATIONS

CERTIFICATIONS

Four courses to be taken in preparation for the CCNP Exam

Implementing Cisco IP Routing (ROUTE) Implementing Cisco IP Switched Networks (SWITCH) Troubleshoot and Maintain Networks Cisco Certified Design Professional (CCDP) Three courses to be taken in preparation for the CCDP Exam

Implementing Cisco IP Routing (ROUTE) Implementing Cisco IP Switched Networks (SWITCH) Designing Cisco Network Service Architectures (ARCH) CCNP Voice/CCVP Five courses to be taken in preparation for the CCVP Exam

Integrating Cisco Unified Communications Applications v8.0 Implementing Cisco Unified Communications Voice over IP and QoS v8.0 Implementing Cisco Unified Communications Manager, Part 1 v8.0 Implementing Cisco Unified Communications Manager, Part 2 v8.0 Troubleshooting Cisco Unified Communications v8.0 Cisco Certified Network Professional Security (CCSP) Four courses to be taken in preparation for the CCNP/Security Exam

Securing Networks with Cisco Routers & Switches (SECURE) v 1.0* Deploying Cisco ASA Firewall Solutions (FIREWALL) v 1.0* Implementing Cisco Intrusion Prevention System (IPS) v 7.0* Deploying Cisco ASA VPN Solutions (VPN) v 1.0* Cisco Certified Internetwork Professional (CCIP) Four courses to be taken in preparation for the CCIP Exam

Implementing Cisco IP Routing (ROUTE) Configuring BGP on Cisco Routers (BGP) Implementing Cisco MPLS (MPLS) Implementing Cisco Quality of Service (QoS)

3rd LEVEL OF

CERTIFICATIONS SPECIALIST CERTIFICATIONS

7

Cisco Certified Internetwork Expert (CCIE) Cisco Wireless Technology Specialist Certifications Cisco Advanced Wireless LAN Field Specialist Wireless Security

CorporateCollege.com • 866-806-2677

cisco CCNA: Interconnecting Cisco Networking Devices (ICND1)

CCNA: Interconnecting Cisco Networking Devices (ICND2) Boot Camp

This comprehensive course will help you develop your basic CCNA skills. You will gain hands-on experience as you prepare for operating the modern TCP/IP networks built with Cisco hardware. You will use Cisco 2600/2800/3500/3550/3560/4506 series routers and switches to apply the Cisco internetwork operating system (IOS). You will use the interface to start-up and configure a newly installed Cisco router and switch.

You will be able to perform all basic configurations and procedures to build a multilateral, multi group network using LAN and WAN interfaces for the most common routing.

Prerequisite: Internet Fundamentals or equivalent knowledge/skill.

Attention, networkers enlist in this highly focused course to sharpen your CCNA skills. In this hands-on technical course, while building on the foundation provided by ICND1, you will inspect the principles of operation of today’s key internetworking technologies and combine this information with hands-on configuration and troubleshooting labs. You will find that this ICND2 class really gets you in shape for the CCNA exam.

Prerequisite: CCNA: Interconnecting Cisco Networking Devices (ICND1) or professional equivalent.

CRN: #88102 DATE

TIME

HRS CEU PRICE

8/29/11 - 9/21/11 6 - 9:30 p.m.

28 Monday / Wednesday LOCATION: UTC - 234D INSTRUCTOR: Ornke Oresanya No class on Sep 5, make-up class Sep 16

2.8 $1,095*

35

3.5 $1,295*

CCDA: Cisco Certified Design Associate (CCDA)

CCNP Series: Implementing Cisco IP Switched Networks (Switch) This course will prepare the student to plan, configure and verify the implementation of complex enterprise switching solutions for campus environments using the Cisco Enterprise Campus Architecture. This course is a component of the Cisco CCNP Routing and Switching curriculum, a professional-level certification, and it is designed to give the student an understanding of how to manage switches in an enterprise campus environment. Hands-on labs in the classroom will reinforce what is taught.

Prerequisite: CCNA: Interconnecting Cisco Networking devices (ICND2) Boot Camp.

TIME

9/28/11 - 10/26/11 6 - 9:30 p.m.

Monday / Wednesday LOCATION: UTC - 234D INSTRUCTOR: Mark Mirrotto

HRS CEU PRICE

*Textbook required

*Textbook required

10/31/11 - 11/30/11 6 - 9:30 p.m.

Monday / Wednesday LOCATION: UTC - 234D INSTRUCTOR: Mike Barreda

TIME

ZCIS 1002

ZCIS 1000

CRN: #88104 DATE

CRN: #88103 DATE

This course provides the student with the knowledge and skills to develop and design integrated network solutions. Be able to examine a company’s current and future network needs and develop a network solution that meets and exceeds requirements for performance, security, capacity and scalability.

Prerequisite: CCNA: Interconnecting Cisco Networking Devices (ICND2) Boot Camp CCNA Certification.

CRN: #88107 DATE

TIME

9/20/11 - 10/20/11 6 - 9:30 p.m.

Tuesday / Thursday LOCATION: UTC - 234D INSTRUCTOR: Mike Barreda

HRS CEU PRICE

35 3.5 $1,295*

ZCIS 1016

*Textbook required

HRS CEU PRICE

35

3.5 $1,295*

ZCIS 1007

*Textbook required

CorporateCollege.com • 866-806-2677

8

CISCO CCNP Security/CCSP series: Deploying Cisco ASA Firewall Solutions Networking Devices (ICND2) Boot Camp. This course prepares the student for the Deploying Cisco ASA Firewall Solutions (FIREWALL v1.0) exam. The student will be provided with the knowledge and skills needed to implement and maintain Cisco ASA adaptive security appliance-based perimeter solutions. Through handson labs you will learn to configure access control to and from your network and how to examine the PIX firewall and the Firewall Services Module (FWSM).

Prerequisite: CCNA Security: Cisco Certified Security Associate (IINS), CCNA: Interconnecting Cisco.

CRN: #88108 DATE

TIME

10/29/11 - 12/3/11 6 - 9:30 p.m.

Saturday LOCATION: UTC - 234D INSTRUCTOR: Mike Barreda

HRS CEU PRICE

35

3.5 $1,295*

ZCIS 1020

CCNP/Voice Series: Implementing Cisco Unified Communications Manager Part 1 v8.0 (CIPT1) This course prepares the student to take the 642447 Implementing Cisco Unified Communications Manager, Part 1 v8.0 (CIPT1 v8.0) exam, which is one of the qualifying exams for Cisco Certified Network Professional Voice (CCNP Voice). These describe voice messaging deployment, Cisco Unified Presence, and troubleshooting. CUCM v7.x/8.x will also be presented and the student will learn to configure users and associate them with phones.

Prerequisite: CCNA Bootcamp or Completion CVOICE. CRN: #88106 DATE

ZCIS 1039

*Textbook required

CCNP/Voice Series: CVOICE Implementing Cisco Unified Communications Voice over IP and QoS v8.0 This course prepares the student to take the CVOICE v8.0 exam, which is one of the qualifying exams for Cisco Certified Network Professional Voice (CCNP Voice). The student will learn about voice gateways, characteristics of VoIP, implementation of dial plans and IP phones, Cisco Unified Communications Manager Express, and information about gatekeepers and Cisco Unified Border Element.

Prerequisite: CCNA: Interconnecting Cisco Networking Devices (ICND2) Boot Camp.

CRN: #88105 DATE

TIME

HRS CEU PRICE

9/17/11 - 10/15/11 8:30 a.m. - 4:30 p.m. 35 Saturday LOCATION: UTC - 234D INSTRUCTOR: Mike Barreda

3.5 $1,295*

ZCIS 1024

*Textbook required

9

TIME

11/1/11 - 12/6/11 6 - 9:30 p.m.

Tuesday / Thursday LOCATION: UTC - 234D INSTRUCTOR: Mike Barreda

CorporateCollege.com • 866-806-2677

HRS CEU PRICE

35 3.5 $1,295

INFORMATION TECHNOLOGY

Windows 7 for the Desktop You will log on to Windows 7, explore its interface, identify the different components in the interface, customize the Windows 7 desktop, manage files and folders, use the common tools and programs available in Windows 7 and browse the Internet.

CRN: #88469

Business Computer Applications With Microsoft Office 2010

Word, Basic

With QuickBooks Pro 2011

Work with the word processing concepts required to produce basic business documents to create, revise, edit, enhance, and save documents for both printing and future retrieval. Topics covered include creating a basic document using Microsoft Word, editing documents by locating and modifying text, formatting text, formatting paragraphs, adding tables to a document, adding graphic elements to a document, controlling a document’s page setup and its overall appearance, and proofing documents to make them more accurate.

Prerequisite: Keyboarding skills and the ability to use Windows operating system to manage information on computer.

QuickBooks

CRN: #88423 DATE

DATE

TIME

11/28/11 - 11/30/11 6 - 9:30 p.m.

Monday - Wednesday LOCATION: CCE - TBD INSTRUCTOR: Staff

HRS CEU PRICE

7

0.7 $125*

ZCCO 1023

*Textbook provided, flash drive recommended

Automated Accounting

Discover the ease of automated bookkeeping with QuickBooks. This hands-on, scenario-based class will allow you to set-up a company, work with lists, set up inventory, invoice for services, process payments, work with bank accounts, enter and pay bills.

Prerequisite: Keyboarding skills and the ability to use Windows operating system to manage information on your computer. An understanding of basic accounting and bookkeeping principles is required.

CRN: #88469 DATE

TIME

HRS CEU PRICE

9/19/11 - 9/23/11 8:30 a.m. - 4:30 p.m. 35 3.5 $695* Monday - Friday LOCATION: CCE - TBD INSTRUCTOR: Staff CRN: #88470 DATE

TIME

HRS CEU PRICE

10/24/11 - 10/28/11 8:30 a.m. - 4:30 p.m. 35 3.5 $695* Monday - Friday LOCATION: CCW - TBD INSTRUCTOR: Staff ZMGT 1014

*Intuit curriculum provided, box lunch provided

TIME

9/6/11 - 9/8/11 6 - 9:30 p.m.

Tuesday / Thursday LOCATION: CCW CRN: #88380 DATE

TIME HRS

HRS CEU PRICE

7

TIME

10/3/11 - 10/5/11 6 - 9:30 p.m.

Monday / Wednesday LOCATION: CCE - TBD CRN: #88372 DATE

10/10/11 Monday

TIME HRS

$125*

CEU PRICE

9/23/11 8:30 a.m. - 4:30 p.m. 7 Monday / Wednesday LOCATION: CCE CRN: #88383 DATE

0.7

0.7

$125*

HRS CEU PRICE

7

0.7

$125*

CEU PRICE

8:30 a.m. - 4:30 p.m. 7

0.7

$125*

LOCATION: CCW CRN: #88391 DATE

10/14/11 Friday

TIME HRS

CEU PRICE

8:30 a.m. - 4:30 p.m. 7

0.7

$125*

LOCATION: UTC - TBD

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10

INFORMATION TECHNOLOGY Excel, Basic

Word, Basic (continued) CRN: #88394 DATE

11/4/11 Friday

TIME

HRS

CEU PRICE

8:30 a.m. - 4:30 p.m.

7

0.7 $125*

CEU

PRICE

7

0.7 $125*

LOCATION: UTC - TBD CRN: #88375 DATE

TIME HRS

11/7/11 - 11/9/11 6 - 9:30 p.m.

Monday / Wednesday LOCATION: CCW - TBD CRN: #88386 DATE

TIME HRS

11/29 - 12/1/11 6 - 9:30 p.m.

Tuesday / Thursday LOCATION: CCE - TBD

CRN: #88397 DATE CEU

PRICE

7

0.7 $125*

*Textbook provided, flash drive recommended

Improve the quality of your work by enhancing your documents with customized Microsoft Word elements.

Improve your efficiency by automating the way Microsoft Word works for you. In this course, you will create complex documents in Microsoft Word by adding components such as customized lists, tables, charts and graphics. You will also create personalized Microsoft Word efficiency tools.

Prerequisite: Word, Basic or ability to create and modify standard business documents in Microsoft Word, including basic tables, text and simple graphics.

9/26/11 - 9/28/11 6 - 9:30 p.m.

Tuesday / Thursday LOCATION: CCW - TBD CRN: #88389 DATE

TIME

10/25/11 - 10/27/11 6 - 9:30 p.m.

Tuesday / Thursday LOCATION: CCE - TBD

9/30/11 Friday

HRS CEU PRICE

7

0.7 $125*

TIME

HRS CEU PRICE

8:30 a.m. - 4:30 p.m.

7

0.7 $125*

LOCATION: CCE - TBD

Word, Intermediate

TIME

TIME

9/13/11 - 9/15/11 6 - 9:30 p.m.

Tuesday / Thursday LOCATION: CCW - TBD CRN: #88381 DATE

ZMSA 1116

CRN: #88378 DATE

Work with the spreadsheet concepts required to produce basic worksheets including inputting data and running calculations. Topics covered include creating a basic worksheet, performing calculations, modifying a worksheet, formatting a worksheet, printing workbooks and managing large workbooks.

Prerequisite: Keyboarding skills, ability to use the Windows operating system to manage information on a computer.

HRS CEU PRICE

7

0.7 $125*

CRN: #88384 DATE

CRN: #88373 DATE

10/17/11 Monday

7

0.7 $125*

*Textbook provided, flash drive recommended

7

0.7 $125*

HRS CEU PRICE

8:30 a.m. - 4:30 p.m.

7

0.7 $125*

LOCATION: CCW - TBD CRN: #88392 DATE

10/21/11 Friday

TIME

HRS CEU PRICE

8:30 a.m. - 4:30 p.m.

7

0.7 $125*

LOCATION: UTC - TBD TIME

11/14/11 - 11/16/11 6 - 9:30 p.m.

Monday / Wednesday LOCATION: CCW - TBD CRN: #88395 DATE

ZMSA 1117

HRS CEU PRICE

TIME

CRN: #88376 DATE HRS CEU PRICE

TIME

10/10/11 - 10/12/11 6 - 9:30 p.m.

Monday / Wednesday LOCATION: CCE - TBD

TIME

12/2/11 8:30 a.m. - 4:30 p.m.

Tuesday / Thursday LOCATION: UTC - TBD CRN: #88387 DATE

TIME

12/6/11 - 12/8/11 6 - 9:30 p.m.

Tuesday / Thursday LOCATION: CCE - TBD

HRS CEU PRICE

7

0.7 $125*

HRS CEU PRICE

7

0.7 $125*

HRS CEU PRICE

7

0.7 $125*

ZMSA 1111

*Textbook provided, flash drive recommended 11

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INFORMATION TECHNOLOGY Excel, Intermediate

Access, Basic

Streamline and enhance your spreadsheets with customized Microsoft Excel elements including templates, charts, graphics, and formulas. Apply visual elements and advanced formulas to a worksheet to display data in various formats. Create templates, sort and filter data, import and export data, analyze data, and work with Excel on the web.

Prerequisite: Excel, Basic or ability to create, edit, format and print basic worksheets.

Learn the basic operations of the Microsoft Access database application to design and create new databases, tables, and relationships; create and maintain records; locate records; and produce reports based on the information in the database. You will examine the basic database concepts, and create and modify databases and their various objects using the MS Access relational database application.

Prerequisite: Keyboarding skills, ability to use the Windows operating system to manage information on a computer.

CRN: #88371

CRN: #88379 DATE

TIME

10/3/11 - 10/5/11 6 - 9:30 p.m.

Monday / Wednesday LOCATION: CCW - TBD CRN: #88390 DATE

TIME

11/1/11 - 11/3/11 6 - 9:30 p.m.

Tuesday / Thursday LOCATION: CCE - TBD

HRS CEU PRICE

7

0.7 $125*

HRS CEU PRICE

7

0.7 $125*

ZMSA 1112

*Textbook provided, flash drive recommended

DATE

TIME

9/20/11 - 9/22/11 6 - 9:30 p.m.

Tuesday / Thursday LOCATION: CCW - TBD CRN: #88382

HRS CEU PRICE

7

0.7 $125*

DATE

TIME

HRS CEU PRICE

10/7/11 Friday

8:30 a.m. - 4:30 p.m.

7

0.7 $125*

LOCATION: CCE - TBD CRN: #88385 DATE

TIME

10/17/11 - 10/19/11 6 - 9:30 p.m.

Monday / Wednesday LOCATION: CCE - TBD CRN: #88374

HRS CEU PRICE

7

0.7 $125*

DATE

TIME

HRS CEU PRICE

10/24/11 Monday

8:30 a.m. - 4:30 p.m.

7

0.7 $125*

LOCATION: CCW - TBD CRN: #88393 DATE

10/28/11 Friday

TIME

HRS CEU PRICE

8:30 a.m. - 4:30 p.m.

7

0.7 $125*

LOCATION: UTC - TBD CRN: #88396 DATE

11/18/11 Friday

TIME

HRS CEU PRICE

8:30 a.m. - 4:30 p.m.

7

0.7 $125*

LOCATION: UTC - TBD CRN: #88377 DATE

TIME

11/28/11 - 11/30/11 6 - 9:30 p.m.

Monday / Wednesday LOCATION: CCW - TBD CRN: #88388 DATE

TIME

12/13/11 - 12/15/11 6 - 9:30 p.m.

Tuesday / Thursday LOCATION: CCE - TBD

HRS CEU PRICE

7

0.7 $125*

HRS CEU PRICE

7

0.7 $125*

ZMSA 1114

*Textbook provided, flash drive recommended CorporateCollege.com • 866-806-2677

12

INFORMATION TECHNOLOGY Microsoft Office One Day Classes Save time, effort and energy by learning the skills you need to effectively use MS Office software packages.

Choose one course or take them all to increase productivity by integrating these tools to produce professional looking end-results.

You should be comfortable using Windows to manage information on the computer before enrolling in the course. Class will be taught using MS Office version, 2010*. Materials are provided. You may want to bring a flash drive if you want to save any files.

Microsoft Office Specialist on Microsoft Office 2010 A Microsoft Office Specialist (MOS) certification helps validate proficiency in using Microsoft Office 2010 and meets the demand for the most up-to-date skills on the latest Microsoft technologies. Candidates who pass a certification exam show that they can meet globally recognized performance standards.

Requirement: Candidates must pass ONE certification exam in order to earn a MOS certification.

Coursework

CORPORATE COLLEGE WEST TRACK 1 – Tuesday/Thursday, 6:00p - 9:30p Word, Basic 9/6 - 9/8 #88423 Excel, Basic 9/13 - 9/15 #88397 Access, Basic 9/20 - 9/22 #88371 TRACK 2 – Monday, 8:30a – 4:30p Word, Basic 10/10 #88372 Excel, Basic 10/17 #88373 Access, Basic 10/24 #88374 TRACK 3 – Monday/Wednesday, 6:00p – 9:30p Word, Basic 11/7 - 11/9 #88375 Excel, Basic 11/14 - 11/16 #88376 Access, Basic 11/28 - 11/30 #88377 Intermediate Level – Monday/Wednesday, 6:00p – 9:30p Word, Intermediate 9/26 - 9/28 #88378 Excel, Intermediate 10/3 - 10/5 #88379

CORPORATE COLLEGE EAST TRACK 1 - Friday, 8:30a – 4:30p Word, Basic 9/23 #88380 Excel, Basic 9/30 #88381 Access, Basic 10/7 #88382 TRACK 2– Monday/Wednesday, 6:00p – 9:30p Word, Basic 10/3 - 10/5 #88383 Excel, Basic 10/10 - 10/12 #88384 Access, Basic 10/17 - 10/19 #88385 TRACK 3- Tuesday/Thursday, 6:00p – 9:30p Word, Basic 11/29 - 12/1 #88386 Excel, Basic 12/6 - 12/8 #88387 Access, Basic 12/13 - 12/15 #88388 Intermediate Level – Tuesday/Thursday, 6:00p – 9:30p Word, Intermediate 10/25 - 10/27 #88389 Excel, Intermediate 11/1 - 11/3 #88390

Exam Days Certification Number Course Title

MOS: Word 2010 1 Prep MOS: Word 2010 1 Expert Prep MOS: Excel 2010 1 Prep MOS: Excel 2010 1 Expert Prep MOS: PowerPoint 1 2010 Prep MOS: Outlook 2010 1 Prep MOS: Access 2010 1 Prep MOS: Sharepoint 1 2010 Prep

77-881 77-887 77-882 77-888 77-883 77-884 77-885 77-886

Note: This information is subject to change at any time without prior notice and at the sole discretion of Microsoft.

UTC, DOWNTOWN TRACK 1 – Friday, 8:30a – 4:30p Word, Basic 10/14 #88391 Excel, Basic 10/21 #88392 Access, Basic 10/28 #88393 TRACK 2– Friday, 8:30a – 4:30p Word, Basic 11/4 #88394 Access, Basic 11/18 #88396 Excel, Basic 12/2 #88395 *Other versions may be taught upon request.

13

Microsoft Office Word 2010 Microsoft Office Word 2010 Expert Microsoft Office Excel 2010 Microsoft Office Excel 2010 Expert Microsoft Office PowerPoint 2010 Microsoft Office Outlook 2010 Microsoft Office Access 2010 Microsoft SharePoint 2010

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INFORMATION TECHNOLOGY Computer Maintenance/ Computer Support Technician Technical Support

This program focuses training primarily on the A+ exam objectives developed by the Computing Technology Industry Association (CompTIA) and is designed for those responsible for the installation, upgrade, repair, configuration and troubleshooting of PC system hardware and software. Participants will demonstrate their ability to diagnose, maintain and do minor repairs on PC systems and peripherals in our specially designed hardware and software labs. In addition, a combination of Hands-on labs and Virtual Laptop and Virtual Desktop learning tools help participants develop critical thinking and complex problemsolving skills.

Requirement: One 42 contact hour fast track course provides the essential competencies required to provide excellent technical support.

This course does not provide test preparation or test vouchers.

Should you choose to prepare for certification, one 66 contact hour course includes certification prep and one voucher for each of the two required CompTIA exams (220-701 and 220-702). You must pass both exams to be certified.

Prerequisite: IT Foundation/Core Skills or equivalent classes such as IC3 computer literacy are recommended.

Coursework Course Title IT Essentials for PC Support Technicians

Hrs 42

Exam(s) –

IT Essentials/A+ Boot Camp 66 A+ Essentials

220-701 A+ Practical Application

220-702

IT Essentials for PC Support Technicians This hands-on lab course covers the fundamentals of PC technology, networking, security, and provides an introduction to advanced computer support concepts.

Participants who complete this course will be able to describe the internal components of a computer, assemble a computer system, install an operating system and troubleshoot using system tools and diagnostic software. Cisco packet tracer simulationbased learning activities used in the course promote the exploration of network and networking security concepts and allow students to experiment with network behavior. CompTIA A+ PC Support Technician exam objectives are covered. Participant is only certified by virtue of taking and passing both CompTIA exams.

Prerequisite: Computer literacy.

CRN: #88482 DATE

TIME

HRS CEU PRICE

9/6/11 - 9/15/11 8:30 a.m. - 4:30 p.m. 42 Tuesday / Wednesday / Thursday LOCATION: UTC - 234D

4.2 $995*

ZMCP 1095

*Official curriculum, Cisco lab online access and tool kit provided

IT Essentials/A+ Boot Camp This hands-on lab course covers the same material as the IT Essentials for PC Support Technicians course. It also adds additional time for guided test preparation using test prep software and also includes test vouchers.

CRN: #88474 DATE

TIME

HRS CEU PRICE

9/6/11 - 9/27/11 8:30 a.m. - 4:30 p.m. 66 6.6 $1,695* Tuesday / Wednesday / Thursday LOCATION: UTC - 234D Meet Mon, Sep 19. Meet Sep 27 until 11:30 a.m.

ZMCP 1009

*Official curriculum, Cisco lab online access, tool kit, test prep software and one voucher for each A+ exam provided

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14

INFORMATION TECHNOLOGY HDI: Support Center Analyst (SCA) Boot Camp Support Center Analyst Certification, sponsored by the Help Desk Institute, is based on internationally recognized open standards designed specifically

by IT support experts. This certification was the first of its kind to be launched and creates a set of industry-based and recognized standards.

Requirement: This certification program requires a three-day fast track boot camp course. Exam is included and will be given on the last day of class.

Prerequisite: IT Essentials for PC Support Technicians or IT Essentials/A+ Boot Camp recommended Customer service background is helpful.

Coursework Course Title

Hrs

Exam(s)

HDI Support Center Analyst

18

HDI-SCA

Spotlight on Windows 7 Client Windows 7 is Microsoft’s current version of the world’s most popular operating system. Available in six editions to support the full spectrum of users, from home users with basic needs to advanced, mobile users in the enterprise, Windows 7 has more ways for users and IT professionals to get more things done – more securely and in more locations. For IT professionals, Windows 7 delivers increased flexibility for helping secure PCs and data while streamlining PC management.

Getting certified on the Windows operating system can help you reach your goals. In today’s increasingly complex IT environment, a certification on Windows helps prove to customers and employers that you have the technical skills necessary to do the job.

Although certification is recommended to verify your knowledge and skill, you do not have to take the certification exam in order to take any Microsoft authorized course. Students are only “certified” by virtue of taking and passing the requisite Microsoft exam.

HDI Support Center Analyst This Help Desk Institute (HDI) authorized course teaches strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and includes an introduction to IT Infrastructure Library (ITIL)® processes. It is designed to assist participants in preparing for the HDI Support Center Analyst (HDI-SCA) certification exam. Certified instructors reinforce core concepts of the certification standard and provide skillsbuilding opportunities. The certification exam is included with the course and will be administered on the last day of class.

CRN: #88484 DATE

TIME

10/10/11 - 10/12/11 9 a.m. - 4 p.m.

Monday / Tuesday / Wednesday LOCATION: CCE - TBD

HRS CEU PRICE

18

1.8 $895*

ZMCP 1013

*Materials and one SCA test voucher included

15

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INFORMATION TECHNOLOGY MS 50292: Administering and Maintaining Windows 7

MCTS – Windows 7 Configuration

This course provides participants with the knowledge and skills to successfully install, maintain, and troubleshoot Windows 7 computers. Through practical labs, you’ll get invaluable experience with installation and upgrades, remote access, and the desktop environment. You will learn how Windows 7 allows for vast improvements to security, overall system performance, and deployment-a robust combination unparalleled in the market. In this Windows 7 training course, you’ll focus on successful configuration of the IT Pro tools and applications that ship with Windows 7.

You will learn to identify technical problems that can occur on your organization’s client computers, and you’ll discover the Windows 7 tools used to monitor and maintain those computers. By the end of this course, you will have installed and configured a Windows 7 desktop that is secure and on the network, while focusing on five main troubleshooting areas: operating system, hardware, networking, security, and applications.

Prerequisite: MS 6420 or experience supporting previous versions of the Windows operating system.

CRN: #88518 DATE

TIME

HRS CEU PRICE

10/18/11 - 10/27/11 8:30 a.m. - 4:30 p.m. 42 4.2 $1,295* Tuesday / Wednesday / Thursday LOCATION: CCE - TBD ZMCP 1097

MS 50322: Configuring and Administering Windows 7

*Official Microsoft curriculum provided

MS 6292: Installing and Configuring Windows 7 Client This course is intended for those who are interested in expanding their knowledge base and technical skills about Windows 7 Client. In this course participants learn how to install, upgrade and migrate to Windows 7 client. Students then configure Windows 7 client for network connectivity, security, maintenance and mobile computing.

Prerequisite: MS 6420 or equivalent knowledge.

CRN: #88460 DATE

TIME

10/3/11 - 10/19/11 6 - 9:30 p.m.

Monday / Wednesday / Friday LOCATION: CCE - TBD ZMCP 1080

*Official Microsoft curriculum provided

This Microsoft Certified Technology Specialist (MCTS) Windows 7 Configuration course of study provides skills to assist the participants install, upgrade, and migrate to Windows 7, deploy Windows, configure hardware, applications, network connectivity and resources, configure mobile computing, monitor and maintain systems that run Windows 7, and configure backup and recovery options.

Requirement: This specialist certification requires one certification (exam 70-680 or academic version 73-680). MS 6292 and MS 50322 are recommended

by Microsoft Learning to prepare for this specialist exam.

Prerequisite: MS 6420 or equivalent knowledge.

Coursework

Contact

Course/Exam Title Hrs Step 1 MS 6292: Installing and 28

Configuring Windows 7 Client Step 2 MS 50322: Configuring and 42

Administering Windows 7 Step 3 Exam TS 70-680 or Exam TS 73-680 –

MCTS: Windows 7 – Configuration

HRS CEU PRICE

28 2.8 $895*

This course provides participants with the knowledge and skills to configure and administer Microsoft Windows 7 as a standalone installation or in a corporate environment as a part of a Windows Active Directory domain. Topics include installing Windows 7, configuring hardware, software and the network, sharing and securing resources, Windows 7 and mobile computing, monitoring and maintaining Windows 7, and backup and recovery.

Prerequisite: MS 6292 or equivalent knowledge.

CRN: #88453 DATE

TIME

10/24/11 - 11/21/11 6 - 9:30 p.m.

Monday / Wednesday / Friday LOCATION: CCE - TBD Skip Fri. Nov 11 CRN: #88454 DATE

TIME

11/28/11 - 12/15/11 6 - 9:30 p.m.

Monday – Thursday LOCATION: UTC - 215

HRS CEU PRICE

42 4.2 $1,295*

HRS CEU PRICE

42 4.2 $1,295*

ZMCP 1084

*Official Microsoft curriculum provided CorporateCollege.com • 866-806-2677

16

INFORMATION TECHNOLOGY MCITP – Enterprise Desktop Support Technician 7

MCITP – Enterprise Desktop Administrator 7

This Microsoft Certified Information Technology Professional (MCITP) program provides knowledge and skills to those who support end users who run Microsoft Windows 7 in a corporate environment. It will assist participants to identify the cause of and resolve system issues including desktop applications, networking, and security as well as to manage and maintain systems that run Windows 7 Client and support mobile users.

Requirement: MCITP Enterprise Desktop Support Technician 7candidates should first complete the requirements for the MCTS: Windows 7 Configuration (Exam TS 70-680 or Exam TS 73-680 academic version). After earning this technical certification, candidates earn their MCITP professional certification by taking the MS 6293, MS 50331 and passing one additional exam (exam PRO 70-685).

This Microsoft Certified Information Technology Professional (MCITP) program is intended to validate a candidate’s ability to support medium to very large computing environments that use Windows 7. These responsibilities include setting the strategic direction for the client computers, the supporting infrastructure, and the applications.

Prerequisite: Candidates should be able to resolve operating system issues by telephone, email, connecting to an end user’s system remotely, or by visiting an end user’s desktop. They should have a working knowledge of operating in an Active Directory domain environment and must have earned the MCTS: Windows 7 – Configuration certification.

Coursework

Contact

Course/Exam Title Hrs Step 1 Exam TS 70-680 or Exam TS 73-680 –

MCTS: Windows 7 – Configuration Step 2 MS 6293: Troubleshooting and 28

Supporting Windows 7 in

the Enterprise Step 3 MS 50331: Windows 7, Enterprise 42

Desktop Support Technician Step 4 Exam PRO 70-685 –

MCITP - Enterprise Desktop

Support Technician 7

17

Requirement: MCITP Enterprise Desktop Administrator 7candidates should first complete the requirements for the MCTS: Windows 7 Configuration (Exam TS 70-680 or Exam TS 73-680 academic version). After earning this technical certification, candidates earn their MCITP professional certification by taking the MS 6294 and passing one additional exam (exam PRO 70-686).

Prerequisite: Candidates should have a minimum of three years of experience installing, configuring, and administering clients in a Windows networked environment and also have experience deploying operating systems and applications. Candidates should be familiar with the client administration capabilities of Windows Server and with management tools such as the System Center suite of products and must have earned the MCTS: Windows 7 – Configuration certification.

Coursework

Contact

Course/Exam Title Hrs Step 1 Exam TS 70-680 or Exam TS 73-680 –

MCTS: Windows 7 – Configuration Step 2 MS 6294: Planning and Managing 42

Windows 7 Desktop Deployments

and Environments Step 4 Exam PRO 70-686 –

MCITP - Enterprise Desktop

Administrator 7

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information technology DATABASE ADMINISTRATION Database Administration Fundamentals This course provides participants with introductory knowledge of and skills with databases, including relational databases such as Microsoft SQL Server.

Topics include core and relational database concepts, security requirements for databases and data, database objects, graphical tools and T-SQL scripts, database queries and other stored procedures. This course is an excellent first step to a career as a database administrator or database developer and will prepare participants for the Microsoft Technology Associate (MTA) Database Administration Fundamentals Exam.

Prerequisite: Computer literacy.

CRN: #88106 DATE

TIME

10/3/11 - 10/13/11 6 - 9 p.m.

Monday - Thursday LOCATION: CCE - TBD

MCTS: SQL Server 2008, Implementation and Maintenance The Microsoft Certified Technical Specialist (MCTS) for SQL Server 2008 Implementation and Maintenance course of study provides skills to install, configure, manage, maintain, monitor, troubleshoot, and optimize SQL Server 2008.

Requirement: This specialist certification requires one certification (exam 70-432 or academic version 73-432). MS 2778, MS 6231, and MS 6232 are recommended by Microsoft Learning to prepare for this specialist exam.

Prerequisite: Database Administration Fundamentals and MS 6240 or equivalent knowledge recommended.

HRS CEU PRICE

24 2.4 $495*

ZMCP 1085

*Textbook provided

Spotlight on Microsoft SQL Server 2008 SQL Server 2008 R2 introduces a range of new capabilities to help businesses of all sizes derive more value from information. Built on improvements in previous versions, SQL Server 2008 R2 adds even greater capabilities in development, manageability, BI, and data warehousing.

Earning a SQL Server 2008 Certification helps validate your experience and knowledge in using Microsoft products and solutions. Designed to be relevant in today’s rapidly changing IT marketplace, Microsoft Certifications help you use evolving technologies, fine-tune your troubleshooting skills, and improve your job satisfaction.

Although certification is recommended to verify your knowledge and skill, you do not have to take the certification exam in order to take any Microsoft authorized course. Students are only “certified” by virtue of taking and passing the requisite Microsoft exam.

Coursework

Course/Exam Title Step 1 MS 2778: Writing Queries

Using Microsoft SQL Server

2008 Transact-SQL Step 2 MS 6231: Maintaining a

Microsoft SQL Server

2008 R2 Database Step 3 MS 6232: Implementing

a Microsoft SQL Server

2008 R2 Database Step 4 Exam TS 70-432 or

Exam TS 73-432

MCTS: SQL Server 2008,

Implementation and Maintenance

CorporateCollege.com • 866-806-2677

Contact Hrs 28

42

42

–

18

information technology MS 2778: Writing Queries Using Microsoft SQL Server 2008 Transact-SQL

MS 6232: Implementing a Microsoft SQL Server 2008 R2 Database

This course provides the technical skills required to write basic Transact-SQL queries for Microsoft SQL Server 2008. The student will be introduced to how client/server architecture works, and examine the various database and business tasks that can be performed by using the components of SQL Server 2008. The student will also be introduced to SQL Server database concepts such as relational databases, normalization, and database objects.

Prerequisite: MS 6420 or equivalent knowledge.

This course provides participants with the knowledge and skills to implement a Microsoft SQL Server 2008 database. The course focuses on teaching individuals how to use SQL Server 2008 product features and tools related to implementing a database and are intended for IT Professionals who administer and maintain SQL Server databases.

Prerequisite: MS 2778 or equivalent knowledge.

CRN: #88456 DATE

11/28/11 - 12/15/11 6 - 9:30 p.m.

Monday - Thursday LOCATION: CCE - TBD

TIME

10/17/11 - 10/27/11 6 - 9:30 p.m.

Monday - Thursday LOCATION: CCE - TBD

HRS CEU PRICE

28 2.8 $895*

CRN: #88458 DATE

TIME

HRS CEU PRICE

42

4.2 $1,295*

ZMCP 1088

*Official Microsoft curriculum provided

ZMCP 1086

*Official Microsoft curriculum provided

Crystal Reports

MS 6231: Maintaining a Microsoft SQL Server 2008 R2 Database

Create customized reports by connecting to a database and modifying its presentation. In this course you will learn report building and report processing techniques along with software features that add value to your presentation. Topics include creating and modifying a basic report, using formulas for filtering data, building a parameterized report, grouping report data, enhancing a report, creating a report using data sourced from an Excel database, and distributing data.

Prerequisite: Access, Basic or equivalent experience with Windows operating system and a solid foundation working with tables, queries, forms and reports.

This course provides participants with the knowledge and skills to maintain a Microsoft SQL Server 2008 R2 database by teaching in a hands-on setting how to use SQL Server 2008 R2 product features and tools related to maintaining a database. Specifically, this course introduces participants to the entire SQL Server platform and its major tools, details installing and configuring SQL Server 2008 R2 as well as import/ export wizards and explains how they relate to SSIS. Prerequisite: MS 2778 or equivalent knowledge.

CRN: #88457 DATE

TIME

10/31/11 - 11/17/11 6 - 9:30 p.m.

Monday - Thursday LOCATION: CCE - TBD

HRS CEU PRICE

42

ZMCP 1087

4.2 $1,295*

CRN: #88165 DATE

HRS CEU PRICE

14 1.4 $359*

ZPRG 1017

*Textbook provided, flash drive recommended

*Official Microsoft curriculum provided

19

TIME

11/14/11 - 11/23/11 6 - 9:30 p.m.

Monday / Wednesday LOCATION: CCE - TBD

CorporateCollege.com • 866-806-2677

information technology MCITP – Database Administrator SQL Server 2008 The Microsoft Certified Information Technology Professional program for SQL Server Database Administration prepares professionals with at least 2 years of IT experience to install, configure, manage, maintain, monitor, troubleshoot, and optimize SQL Server 2008. Additionally, the program teaches the knowledge and skills that enable participants to make appropriate design and technology choice considerations for SQL Server 2008 installations.

Requirement: MCITP Database Administrator candidates should first complete the requirements for the MCTS: SQL Server 2008, Implementation and Maintenance certification (exam 70-432 or 73432 academic version). After earning this technical certification, candidates earn their MCITP: Database Administrator professional certification by passing one additional exam (exam 70-450).

Prerequisite: Candidates should have at least two to three years of experience using the underlying technologies that are covered in the exam and must have earned a MCTS: SQL Server 2008, Implementation and Maintenance certification.

Coursework

Contact

Course/Exam Title Hrs Step 1 Exam TS 70-432 or Exam TS 73-432 –

MCTS: SQL Server 2008,

Implementation and Maintenance Step 2 MS 50400: Designing, Optimizing, 42

and Maintaining a Database

Administrative Solution for

Microsoft SQL Server 2008 Step 3 Exam PRO 70-450 MCITP: Database –

Administrator 2008

Management Tools ITIL® v3 Foundation Boot Camp ITIL Foundation Program Available is the comprehensive framework, a base on which Information Please Technology call 216-987-2814 (IT) Processes are composed.

The Foundation Certificate in IT Service Management (ITIL Foundation) is proof that the person possessing the certificate understands various processes and relations between them. In this comprehensive course, you will prepare for the ITIL v3 Foundation Certificate in IT Service Management. You will learn the fundamentals of IT Service Management from experienced instructors who have led implementations and have the first-hand knowledge and experience to make ITIL real and valuable. This course includes handouts and references useful after the class, as well as practices sessions, quizzes, exam strategies, and test-taking tips. The ITIL v3 Foundation exam will be administered on the last day of class.

Topics: • Service Management Defined • ITIL Introduction • Service Operation • Continual Service Improvement • Service Strategy • Service Design • Service Transition • Practice Exam Prerequisite: Familiarity with IT terminology and IT-related work experience are recommended.

Coursework Course Title Hrs Exam ITIL® v3 21 ITIL v3 Foundation Foundation Prep in IT Service

Management Note: Official materials and test voucher are provided. This course is presented in partnership with Global Knowledge Training, LLC who is an ITIL accredited training organization.

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20

information technology Programming/Application/ Web Development Software Development Fundamentals This course provides participants with core software development skills by covering introductory fundamental software development concepts. Topics include core programming concepts, object-oriented programming, general software development, web applications, desktop applications and databases.

This course is an excellent first step to a career as a software developer and will prepare participants for the Microsoft Technology Associate (MTA) Software Development Fundamentals Exam.

Prerequisite: Computer literacy recommended.

CRN: #88467 DATE

TIME

10/11/11 - 11/3/11 6 - 9 p.m.

Tuesday - Thursday LOCATION: CCE - TBD

HTML5 and CSS3, The Language of the Web Focus on the fundamentals of designing and publishing home pages with the HTML language interface.

We will address topics including identification and utilization of HTML elements, differentiating relative and absolute paths, defining and anchoring links and importing graphics.

Prerequisite: Internet Fundamentals or equivalent knowledge and skills.

10/18/11 - 10/27/11 6 - 9:30 p.m.

Tuesday - Thursday LOCATION: CCW - TBD

HRS CEU PRICE

14 1.4 $350*

ZCIW 1001

*Textbook provided, flash drive recommended

21

CRN: #88166 DATE

TIME

11/15/11 - 11/24/11 6 - 9:30 p.m.

Tuesday - Thursday LOCATION: CCW - TBD

HRS CEU PRICE

14 1.4 $350*

ZPRG 1029

*Textbook provided, flash drive recommended

24 2.4 $495*

*Textbook provided

TIME

Create dynamic Web pages using the popular Web scripting language, JavaScript! This course is perfect for beginning programmers with prior knowledge of HTML. JavaScript adds interactive functions to HTML page.

Prerequisite: HTML5 and CSS3, The Language of the Web.

HRS CEU PRICE

ZPRG 1033

CRN: #88164 DATE

Javascript, AJAX, and JQuery, Basic

Spotlight on Microsoft Windows Server 2008 Windows Server 2008 is the most advanced Windows Server operating system yet, designed to power the next generation of networks, applications, and web services. Windows Server 2008 R2 builds on the award-winning foundation of Windows Server 2008, expanding existing technology and adding new features to enable organizations to increase the reliability and flexibility of their server infrastructures.

Earning a Windows Server 2008 certification shows hiring managers and project leads that you have the expertise to confidently plan, deliver, operate, and manage Windows Server 2008 Enterprise solutions. It also demonstrates your ability to use new features, including web tools, virtualization technologies, security enhancements, and management utilities.

Although certification is recommended to verify your knowledge and skill, you do not have to take the certification exam in order to take any Microsoft authorized course. Students are only “certified” by virtue of taking and passing the requisite Microsoft exam.

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INFORMATION TECHNOLOGY MS 6420: Fundamentals of Windows Server 2008 The purpose of this course is to teach participants the basic fundamentals of networking, security and server administration with Windows Server 2008 and Windows Server 2008 R2. It is intended to provide the foundation level knowledge needed to prepare students to begin building a career in Microsoft technologies.

Participants for this course are seeking to gain fundamental knowledge and skills around security, networking and administration in Windows Server 2008 and Windows Server 2008 R2. It can apply to home computer users, academic students, information workers, developers or help desk technicians wishing to begin a new skills path or up-skill to Windows Server technologies. Students for this course may also include IT Pros with skills within other IT areas or operating systems (such as Linux) who wish to gain an insight into Windows Server.

Prerequisite: IT Essentials: PC Hardware and Software/A+ or equivalent knowledge.

CRN: #88463 DATE

TIME

9/12/11 - 9/29/11 6 - 9:30 p.m.

Monday - Thursday LOCATION: CCE - TBD CRN: #88462 DATE

TIME

10/10/11 - 10/27/11 6 - 9:30 p.m.

Monday - Thursday LOCATION: UTC - 226 CRN: #88461 DATE

TIME

MS 6419: Configuring, Managing and Maintaining Windows Server 2008-based Servers This course provides participants with the knowledge and skills that are required to manage accounts and resources, maintain server resources, monitor server performance, and safeguard data in a Microsoft Windows Server 2008 and R2 environment. This course covers the core skills required by anyone working with Windows Server 2008 Servers.

Prerequisite: MS 6420 or equivalent knowledge.

CRN: #88484 DATE

TIME

HRS CEU PRICE

9/27/11- 10/6/11 8:30 a.m. - 4:30 p.m. 42 4.2 $1,295* Tuesday / Wednesday / Thursday LOCATION: CCE - TBD ZMSA 1110

*Official Microsoft curriculum provided.

HRS CEU PRICE

42 4.2 $1,295*

HRS CEU PRICE

42 4.2 $1,295*

HRS CEU PRICE

11/1/11 - 11/18/11 6 - 9:30 p.m.

42 4.2 $1,295* Tuesday - Friday No class on Fri. Nov 11, class meets Mon. Nov 7 LOCATION: CCW - TBD ZMCP 1089

*Official Microsoft curriculum provided

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INFORMATION TECHNOLOGY System Administration and Support MCTS – Windows Server 2008 Active Directory Configuration This Microsoft Certified Technology Specialist (MCTS) Windows Server 2008 Active Directory Configuration is directed at individuals who work – or plan to work – with Active Directory and Directory Services, Active Directory server roles, certificate management, and Group Policy.

The program covers configuring Domain Name System (DNS) for Active Directory, configuring the Active Directory infrastructure, configuring Active Directory roles and services, creating and maintaining Active Directory objects, maintaining the Active Directory environment, and configuring Active Directory certificate services.

Requirement: This specialist certification requires one certification (exam 70-640 or academic version 73-640). MS 6425 and MS 6426 are recommended

by Microsoft Learning to prepare for this specialist exam.

Prerequisite: MS 6420 or equivalent knowledge.

Coursework

Course/Exam Title Step 1 MS 6425: Configuring and

Troubleshooting Windows

Server 2008 Active

Directory Domain Services Step 2 MS 6426: Configuring and

Troubleshooting Identity

and Access Solutions with

Windows Server 2008

Active Directory Step 3 Exam TS 70-640 or

Exam TS 73-640

MCTS: Windows Server 2008

Active Directory Configuration

23

Contact Hrs 42

28

_

MS 6425: Configuring and Troubleshooting Windows Server 2008 Active Directory Domain Services This course provides in-depth training on configuring Active Directory Domain Services (AD DS) in a distributed environment, implementing group policies, performing backup and restore. As well as monitoring and troubleshooting Active Directory related issues.

Prerequisite: MS 6419 or equivalent knowledge.

CRN: #88464 DATE

TIME

HRS CEU PRICE

10/4/11 - 10/29/11 6 - 9:30 p.m.

42 4.2 $1,295* Tuesday / Thursday / Saturday Meet Saturdays 8:30 a.m. - 12:00 noon LOCATION: CCE - TBD ZMCP 1090

*Official Microsoft curriculum provided

MS 6426: Configuring and Troubleshooting Identity and Access Solutions with Windows Server 2008 This course provides in-depth training on configuring, troubleshooting and maintaining Active Directory Identity and Access (IDA) solutions with Windows Server 2008 R2. Topics include deploying and configuring Active Directory certification services, lightweight directory services, federation services and rights management services.

Prerequisite: MS 6425 or equivalent knowledge.

CRN: #88465 DATE

TIME

11/1/11 - 11/17/11 6 - 9:30 p.m.

Tuesday / Thursday / Saturday Meet Saturdays 8:30 a.m. - 12 noon LOCATION: CCE - TBD

HRS CEU PRICE

28 2.8 $895*

ZMCP 1091

*Official Microsoft curriculum provided

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INFORMATION TECHNOLOGY MCTS - Windows Server 2008 Network Infrastructure Configuration

MCITP-Server Administrator, Windows Server, 2008

This Microsoft Certified Technology Specialist (MCTS) Windows Server 2008 Network Infrastructure Configuration is directed at individuals who work – or plan to work – with IP addressing and services, names resolution, file and print services, network access and remote access, and monitoring network services. The program covers configuring addressing and services, configuring names resolution, configuring network access, configuring file and print services, and monitoring and managing a network infrastructure.

Requirement: This specialist certification requires one certification (exam 70-642 or academic version 73-642). MS 6421 is recommended by Microsoft Learning to prepare for this specialist exam.

Prerequisite: MS 6420 minimally. MS 6292 and MS 50322 recommended.

The Microsoft Certified Information Technology Professional, MCITP: Server Administrator credential helps validate your ability to handle day-to-day management of the server operating system, file structure, and directory services; handle software distribution and updates; monitor servers; provide tier-2 troubleshooting support; support engineering and change-management projects; build and configure servers; implement auditing policy; perform scheduled vulnerabilityassessment scans; and monitor logs for firewalls and intrusion-detection systems.

Requirement: MCITP Server Administrator candidates should first complete the requirements for the MCTS: Windows Server 2008 Active Directory Configuration (Exam TS 70-640 or Exam TS 73-640 academic version). After earning this technical certification, candidates should then complete the requirements for the MCTS: Windows Server 2008 Network Infrastructure Configuration (Exam TS 70-642 or Exam TS 73642 academic version). After earning these two technical certifications, candidates earn their MCITP professional certification by taking MS 6430 and passing one additional exam (exam PRO 70-646).

Prerequisite: MS 6425, MS 6426, and MS 6421 or equivalent knowledge. Up to one year experience implementing server plans recommended.

Coursework

Contact

Course/Exam Title Hrs Step 1 MS 6421: Configuring and 42

Troubleshooting a Windows

Server 2008 Network Infrastructure Step 2 Exam TS 70-642 or Exam TS 73-642 –

MCTS: Windows Server 2008

Network Infrastructure Configuration

Coursework

Contact

Course/Exam Title Hrs Step 1 Exam TS 70-640 or Exam TS 73-640 –

MCTS: Windows Server 2008

Active Directory Configuration Step 2 Exam TS 70-642 or Exam TS 73-642 –

MCTS: Windows Server 2008

Network Infrastructure Configuration Step 3 MS 6430: Planning for Windows 28

Server 2008 Servers Step 4 Exam PRO 70-646 –

MCITP: Server Administrator,

Windows Server 2008

CorporateCollege.com • 866-806-2677

24

INFORMATION TECHNOLOGY Web/Digital Design

InDesign, Basic

Photoshop, Basic Adobe Photoshop is a high-end software solution that provides support and specialized editing tools for digital photographers and graphic artists. Filled with practical, hands-on examples, this course will show you how to apply the professional tools and techniques in Photoshop that are most helpful to photographers.

Even if you have no image editing experience, you’ll be amazed at what you can do with your images after completing this course.

Prerequisite: Windows 7 for the Desktop or have equivalent knowledge and skills.

CRN: #88162 DATE

TIME

10/4/11 - 10/13/11 6 - 9:30 p.m.

Tuesday / Thursday LOCATION: CCE - TBD

In this course, you’ll work with some of the tools and features to create marketing collateral using InDesign software.

Prerequisite: Windows 7 for the Desktop.

CRN: #88401 DATE

12/5/11 - 12/14/11 6 - 9:30 p.m.

Monday / Wednesday LOCATION: CCE - TBD

HRS CEU PRICE

14 1.4 $350*

Dreamweaver In this professional Web site creation and design course, you will use Web development tools. Beginning with the basics of Dreamweaver tool palettes and site management features to working with templates, wizards and backgrounds. You will also Add and managing hyperlinks, hot spots, tables, frames and forms.

Prerequisite: HTML5 and CSS3, The Language of the Web.

11/8/11 - 11/17/11 6 - 9:30 p.m.

Tuesday / Thursday LOCATION: CCE - TBD

HRS CEU PRICE

14 1.4 $350*

ZDES 1018

*Textbook provided, flash drive recommended

25

14 1.4 $359*

*Textbook provided, flash drive recommended

*Textbook provided, flash drive recommended

TIME

HRS CEU PRICE

ZDES 1021

ZDES 1016

CRN: #88163 DATE

TIME

CorporateCollege.com • 866-806-2677

ONLINE EDUCATION

Courses available in the following areas: • Accounting & Finance • Business • Computer Applications • Design & Composition • Healthcare & Medical • Language & Arts • Law & Legal • Personal Development • Teaching & Education • Technology • Writing & Publishing

Online Training @ Tri-C/Corporate College Connect with Success 24/7 n Pick

your start date n Set your own pace n Learn in-demand job skills n Affordably priced n Instructor-led sessions n Earn CEUs upon successful completion We partner with nationally known organizations to offer hundreds of online open enrollment courses designed to either provide you with necessary professional level skills or to enhance your professional development.

Courses start monthly and are available for a minimum of six weeks, but will extend longer if needed. It is recommended that two to four hours per week can be allocated to each course.

Choose from the following start dates: September 21 October 19 November 9 December 14

Go to www.ed2go.com/tric to view the online catalog or contact Zohreh Parsian at 216-987-2814 or e-mail Zohreh.Parsian@tri-c.edu.

Authorized IT Testing at the Unified Technologies Center To schedule an exam, you can register online at www.VUE.com or receive more information by calling Zohreh Parsian at 216-987-2814.

Additional online classes available at gatlineducation.com/tri-c.

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26

ALTERNATIVE ENERGY AND SUSTAINABILITY

Association of Energy Engineers’ Certified Energy Manager (CEM®) Since its inception in 1981, the Certified Energy Manager (CEM) credential has become widely accepted and used as a measure of professional accomplishment within the energy management field. This special five-day seminar provides an in-depth, comprehensive learning and problem-solving forum for those who want a broader understanding of the latest energy cost reduction techniques and strategies included on the certification exam. The CEM certification process requires meeting specified CEM eligibility requirements, along with the submitting of a separate CEM application and $300 application fee (not included in course cost), which qualifies you to sit for the exam. The CEM examination is administered at each seminar site beginning at 11:00 am on day five of instruction.

Audience: Professional engineers, registered architects, energy managers, energy auditors.

Prerequisite: The prerequisites to qualify for the certification process have been designed to take into account the possible diversity of education and practical experience an individual may have. However each CEM candidate must meet the prerequisites as found on the AEE Web site (www.aeecenter.org).

CRN: #88285 DATE

TIME

HRS CEU PRICE

10/17/11 - 10/21/11 8 a.m. - 5 p.m. 40 LOCATION: CCE INSTRUCTOR: Tim Janos

4.0

$2,195*

Association of Energy Engineers’ Certified Carbon & GHG Reduction Manager (CRM®) In the constantly evolving carbon management market, being recognized as a certified professional can be an important key to your credibility. This seminar is designed to provide the specific training and background needed by professionals preparing to sit for AEE’s Certified Carbon & GHG Reduction Manager (CRM) exam. The course agenda also includes updates on topics of current importance to all individuals involved in the management of carbon emissions.

Audience: Professional engineers, registered architects, energy managers, and individuals with experience in energy/ carbon management.

Prerequisite: The prerequisites to qualify for the certification process have been designed to take into account the possible diversity of education and practical experience an individual may have. However each CRM candidate must meet the prerequisites as found on the AEE Web site (www.aeecenter.org).

CRN: #88286 DATE

HRS CEU PRICE

9/7/11 - 9/9/11 8 a.m. - 5 p.m. 24 LOCATION: CCE INSTRUCTOR: Eric A. Woodroof *Includes materials and exam fee ZGRA 1061

*Includes materials and exam fee ZGRA 1057

27

TIME

CorporateCollege.com • 866-806-2677

2.4 $1,850*

LEED 201: Core Concepts and Strategies In today’s business, LEED is the language of green. Gain essential knowledge of sustainable building concepts fundamental to all LEED rating systems. Learn LEED intents and concepts at the credit category level and basics of the LEED certification process. This course provides a foundation for pursuing the LEED Green Associate exam.

Audience: This workshop is intended for anyone who wants more than a basic understanding of LEED - including those with a stake in their company’s or community’s building practices, those directly involved in green building projects, and those pursuing GBCI’s LEED Green Associate credential.

Prerequisite: None CRN: #88288 DATE

TIME

10/25/11

8 a.m. - 5 p.m. 8

LOCATION: CCE INSTRUCTOR: Jennifer Eaton ZGRA 1060

HRS CEU PRICE

.8

$325

LEED O+M 251: Understanding the Operations + Maintenance LEED Rating System This workshop introduces the credit intents, key elements, main requirements, and reference standards of the Green Building Operations + Maintenance (O+M) LEED rating system. Workshop participants will gain a solid understanding of the core concepts and strategies behind a successful existing green building project. It is appropriate for individuals who are seeking a deeper understanding of the O+M rating system, whether they are pursuing GBCI’s LEED AP O+M credential or simply need to apply the rating system in their job.

Audience: Professionals (building owners or operators, engineers, architects, attorneys, etc.) already familiar with the core concepts of LEED; individuals pursuing GBCI’s LEED AP O+M credential; LEED APs following the prescriptive path; LEED APs looking to brush up on LEED for Existing Buildings: O&M. Prerequisite: To ensure that you make the most of this workshop, you should be familiar with the concepts, elements and goals of green building and LEED. CRN: #88287 DATE

TIME

HRS CEU PRICE

9/13/11

8 a.m. - 5 p.m. 8

.8

$325

LOCATION: CCE INSTRUCTOR: Laura Steinbrink ZGRA 1062

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28

Event and Meeting Planning

Event and Meeting Planning Session I

Event and Meeting Planning Session II

In order to be a successful event planner, one must first learn the essentials. This session will provide the tools and strategies to excel in event management including logistics, financial management, feasibility, risk management, charts, tools and formulas (including food and beverage). This course will help you to build the foundation necessary to become an in-demand event planner.

After learning to plan, manage and execute an event, you must learn to handle the complex relationships that can challenge even the most seasoned event planner. This session provides instruction on how to collaborate with all event stakeholders and appreciate an event from their perspective. Topics include working with vendors and clients, proposal writing, marketing, promotion, social media for an event and innovative and creative design.

Audience: Participants that may already have event planning as part of their current job responsibilities or considering an entrepreneurial endeavor and/or job change.

Outcomes: • Use industry specific terms and vocabulary • Classify types of events according to a variety of factors and differentiate between meetings and events • Discuss the attributes of a successful event manager • Describe procedures for the smooth operation of an event • Explain the steps in planning an event, including marketing, promotion, staffing, etc.

• Develop an event budget and describe the options for reducing costs of events • Develop management control systems and checklists • Perform a self-evaluation to determine current skills and interest level in relation to becoming an event planner Prerequisite: None CRN: #88364 DATE

TIME

HRS CEU PRICE

9/7/11 - 10/12/11 6:30 - 8:30 p.m. 12 Wednesdays LOCATION: CCE INSTRUCTOR: Patricia Egan ZPDI 1174

*Includes course materials

1.2

$199*

Audience: Participants that may already have event planning as part of their current job responsibilities or considering an entrepreneurial endeavor and/or job change.

Outcomes: • Discuss communication and relationships between event planners, clients, vendors, staff and other stakeholders • Understand how to identify good resources/ vendors for an event • Understand market segmentation and target demographics • Encourage “out of the box” thinking when creating an event • Develop a marketing plan for an event • Understand how the various types of social media can apply to marketing your event • Explore laws, regulations, insurance, licensing compliance, and risk management issues that impact event planning and management • Understand how to secure a sponsor and write a basic event proposal Prerequisite: Event Planning Session I. CRN: #88365 DATE

TIME

10/19/11 - 11/2/11 6 - 9 p.m.

Wednesdays LOCATION: CCE INSTRUCTOR: Patricia Egan *Includes course materials ZPDI 1175

29

CorporateCollege.com • 866-806-2677

HRS CEU PRICE

9

0.9

$199*

Event and Meeting Planning Session III This session will provide the tools necessary to begin an event planning career and understand the various job opportunities that are available. Classes offer first hand information on how to transfer job and life skills to develop an event planning resume including cover letters and key words for internet submission.

Participants will have the opportunity to attend a town hall meeting with graduates from the class that have gone on to become event planners as well as veteran event planners from NE Ohio and learn about instruction versus reality. Includes course materials.

Audience: Participants that may already have event planning as part of their current job responsibilities or considering an entrepreneurial endeavor and/or job change.

Outcomes: • Identify the range of career choices in the area of event planning • Create an Event Planning resume • Understand the keys to being a “Professional” • Examine business and cultural etiquette for event planners • Gain first-hand information from real event planners regarding what to expect in the NE Ohio market Prerequisite: Event Planning Sessions I and II. CRN: #88472 DATE

TIME

11/9/11 - 11/30/11 6 - 9 p.m.

Wednesdays LOCATION: CCE INSTRUCTOR: Patricia Egan

HRS CEU PRICE

9

0.9

$199*

*Includes course materials Note: No class on 11/23/11 due to Thanksgiving holiday.

ZPDI 1176

For information or questions about the event and meeting planning program, contact Michele Clark at 216-987-2909 or e-mail Michele.Clark@tri-c.edu.

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30

HEALTHCARE

Patient Access Specialist Fundamentals Take this class on its own to explore the field of hospital patient access, or as part of our comprehensive Patient Access Specialist program to prepare for your professional certification. Gain the skills to sit for an examination as a Certified Health Care Access Associate by the National Association of Health Care Access Management (NAHAM). You will survey healthcare industry terms and processes relating to admissions for healthcare services in any healthcare setting.

CRN: #87932 DATE

This 81-hour curriculum is designed to prepare individuals for the Certified Professional Coder (CPC) exam. The CPC certification is internationally recognized and illustrates a level of knowledge employers recognize and value.

Prerequisite: Medical Terminology or knowledge of medical terminology from a work setting.

CRN: #87883 DATE

TIME

HRS CEU PRICE

9/20/11 - 10/20/11 9 a.m. - 12 p.m. 30 Tuesdays / Thursdays LOCATION: UTC - 222B INSTRUCTOR: Kenneth Kirby

3

$499*

TIME

10/11/11 - 12/13/11 6 - 9 p.m.

Tuesdays LOCATION: Westshore - TBD INSTRUCTOR: Juanthalia Bennett ZHTH 1130

*Required textbook is Allied Health

HRS CEU PRICE

30

TIME

9/13/11 - 12/13/11 6 - 9 p.m.

Tuesdays / Thursdays LOCATION: Westshore - TBD INSTRUCTOR: Cataldo

HRS CEU PRICE

81

8.1 $1,750

ZHTH 1175

CRN: #87933 DATE

AAPC Professional Medical Coding Curriculum

3

$499*

Note: Includes AAPC workbook. Upon completion of the course, students will be eligible for the CPC exam. AAPC requires that individuals have two years coding experience (1 year may be substituted with this class) in addition to successful completion of the CPC exam in order to become a CPC. Students taking this course with less than one year experience will be CPC Apprentices until one year is submitted to AAPC. Students must bring their own current CPT and ICD-9CM and HCPCS Coding Manuals.

Accelerated AAPC Professional Medical Coding Curriculum This 36-hour program is formatted for the experienced coder summarizing the more basic concepts of the Professional Medical Coding Curriculum while emphasizing the more complex issues.

Prerequisite: Students must submit two letters from employers, verifying two years experience in medical coding.

CRN: #87881 DATE

TIME

HRS CEU PRICE

9/10/11 - 11/5/11 9 a.m. - 1 p.m. 36 Saturdays LOCATION: CCE INSTRUCTOR: Sheila Wilce

3.6 $950

ZHTH 1203

Note: This course will require daily home-study. 2011 Professional Level CPT, ICD-9-CM, HCPCS Level II manuals required. AAPC Membership and Step by Step text included in tuition.

31

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Introduction to Electronic Health Records (EHR) This course is open to all individuals with an interest in learning the latest trends in health records management. Whether you have worked in health care and want to learn new skills, if you have been out of the field for a while and would like to be better prepared for the workforce, or if you would like to refresh skills already learned, this class could be valuable for you.

Prerequisite: Students must have familiarity with keyboarding and word processing software.

CRN: #88436 DATE

TIME

HRS CEU PRICE

9/21/11 - 11/9/11 Wednesdays LOCATION: UTC

9 - 11 a.m.

16

TIME

HRS CEU PRICE

1.6 $229

CRN: #88438 DATE

9/21/11 - 11/9/11 6 - 8 p.m.

Wednesdays LOCATION: CCE INSTRUCTOR: Michelle Parish

16

1.6 $229

Dental Business Coordinator Program Tri-C has Cleveland’s only dental front office training program!

This program will prepare candidates for administrative careers in the dental field. Starting with dental anatomy and terminology, students will be trained in the essential skills needed to provide business support. This course will be presented in a varied format including lecture, computer lab, and online learning.

Audience: Those interested in working with people in a smaller office environment. The dental front office field offers a high level of patient and family contact and attractive working hours. Private dental offices and larger dental practice chains are seeking candidates with the foundation skills that you will acquire with this program.

Prerequisite: High school diploma or GED, basic keyboarding skills.

CRN: #88265 DATE

TIME

9/13/11 - 11/17/11 6 - 9 p.m.

Tuesdays / Thursdays LOCATION: CCE - TBD INSTRUCTOR: Michelle Parish

HRS CEU PRICE

60

6

$979

ZHTH 1243

CorporateCollege.com • 866-806-2677

32

ADVANCED MANUFACTURING AND ENGINEERING AUTOCAD

AutoCAD for the Professional Level 2

AutoCAD for the Professional Level 1 If you need to get up to speed quickly on AutoCAD, then this course is for you! Business and industry professionals (architects, engineers, designers, technicians) who need all of the basics of 2D design and detailing with AutoCAD 2010 software will get it here. Learn how to create and edit geometry, text, dimensions, and blocks. Work with layers, colors, linetypes, lineweights, and use layouts to print your drawings.

Prerequisite: Computer Concepts, Windows for the Desktop, or equivalent knowledge.

CRN: #87973 DATE

TIME

9/19/11 - 10/19/11 6 - 9:15 p.m.

Monday / Wednesday LOCATION: UTC - 150 CRN: #87971 DATE

TIME

10/3/11 - 10/26/11 6 - 9:15 p.m.

Monday / Wednesday LOCATION: UTC - 150 CRN: #87977 DATE

TIME

11/7/11 - 12/7/11 6 - 9:15 p.m.

Monday / Wednesday LOCATION: CCW - TBD INSTRUCTOR: Larry Martinson ZCAD 1000

*Textbook provided

HRS CEU PRICE

32 3.2 $595*

This course is designed for business and 1industry professionals (architects, engineers, designers, technicians) who have a basic knowledge of AutoCAD and want to enhance their capabilities and productivity with AutoCAD 2010 software. Learn how to add attributes to your blocks, create dimension styles, and attach external reference files and raster images to your drawings. You will also gain a better understanding of plotting with layouts and sharing design information with others.

Prerequisite: AutoCAD for the Professional Level 1, or 100 hours of production time on AutoCAD. CRN: #87972 DATE

TIME

11/21/11 - 12/7/11 8:30 a.m. - 12:30 p.m. 24 2.4 $475* Monday / Wednesday LOCATION: UTC - 150 INSTRUCTOR: Larry Martinson ZCAD 1001

HRS CEU PRICE

32 3.2 $595*

HRS CEU PRICE

32 3.2 $595*

*Textbook provided

Revit Architecture Fundamentals Modern architectural design utilizes Building Information Modeling (BIM) software to design and maintain buildings throughout their entire life cycle. Learn how to use Revit to create and modify 3D architectural projects and generate construction drawings.

CRN: #87978 DATE

TIME

9/20/11 - 10/20/11 6 - 9:15 p.m.

Tuesday / Thursday LOCATION: CCE - TBD CRN: #87979 DATE

TIME

11/15/11 - 12/20/11 6 - 9:15 p.m.

Tuesday / Thursday LOCATION: CCE - TBD INSTRUCTOR: Scott Whitley ZCAD 1039

33

HRS CEU PRICE

CorporateCollege.com • 866-806-2677

HRS CEU PRICE

32 3.2 $695

HRS CEU PRICE

32 3.2 $695

IT TRAINING

SolidWorks Level I

AutoCAD for the Professional 3D Basics

Get to market faster with SolidWorks , one of the leading solid modeling packages. If you know Microsoft Windows, you’re well on your way to designing with SolidWorks. Familiar Windows functions like dragand-drop, point-and-click, and cut-and-paste allow you to become productive in hours, proficient within weeks. This introductory course covers the creation and editing of parametric solid models and assemblies using this exciting software.

Prerequisite: Computer Concepts, Windows for the Desktop, or equivalent knowledge.

This course is designed for business and industry professionals (architects, engineers, designers, technicians) who have a basic knowledge of AutoCAD and want to learn the 3-dimensional capabilities of the software. Learn how to create user-coordinate systems, gain an understanding of 3D viewing commands, create and edit solid models, and generate 2D drawings from your solid models. An introduction to rendering is also included.

Prerequisite: AutoCAD for the Professional Level 1, or 100 hours of production time on AutoCAD.

CRN: #87975 DATE

CRN: #87974 DATE

®

TIME

9/13/11 - 10/13/11 6 - 9:15 p.m.

Tuesday / Thursday LOCATION: CCW - TBD INSTRUCTOR: Jeff Yancey

HRS CEU PRICE

32 3.2 $595*

TIME

HRS CEU PRICE

9/13/11 - 9/29/11 8:30 a.m. - 12:30 p.m. 24 2.4 $475* Tuesday / Thursday LOCATION: CCW - TBD INSTRUCTOR: Larry Martinson

ZCAD 1011

ZCAD 1002

*Textbook provided

*Textbook provided

SolidWorks Level 2 Take it to the next level and master advanced topics that will make you more productive with SolidWorks®.

This course covers part configurations, design tables, assembly configurations, advanced filleting, advanced lofts, and importing/exporting files.

Prerequisite: SolidWorks Level I, Windows for the Desktop, or equivalent knowledge, Computer Concepts.

CRN: #87976 DATE

TIME

11/1/11 - 11/29/11 6 - 9 p.m.

Tuesday / Thursday LOCATION: CCW - TBD INSTRUCTOR: Jeff Yancey No class on Nov 24

HRS CEU PRICE

24 2.4 $475*

ZCAD 1015

*Textbook provided

CorporateCollege.com • 866-806-2677

34

instructor bios Michele Clark

Jennifer Eaton

Michele is an experienced program manager with expertise in all facets of event management and promotional event marketing, from New York City to Cleveland. She is a dynamic motivational facilitator with experience in classroom instruction, personal coaching, mentoring, curriculum development and instructor training. She is responsible for the development, management and marketing of educational programs and has trained more than 500 people over the past four years.

Colleen Dolgan Colleen Dolgan has experience as a corporate executive overseeing the organization and training functions. She has developed employee and leadership development programs, provided introductory training for performance improvement, change and culture management, and led the culture transition for a healthcare merger.

Jennifer is the Program Manager for Sustainability and Energy Initiatives at Tri-C developing programs for professionals wishing to gain credentials in the emerging field of Sustainable Building. She currently holds a seat on the National United States Green Building Council’s Education Steering Committee.

Patricia Egan Patricia Egan has been a leader in the fundraising community for more than 25 years, serving large and small non-profits in Northeast Ohio. Pat has successfully led fundraising teams, developed strategic and integrated development plans, implemented campaigns, created infrastructure and policies, as well as facilitated training for board members.

Tim Janos Tim is a life member and past president of the AEE and has designed and implemented numerous and innovative mechanical, electrical and temperature control projects designed to save energy for his clients. His extensive background features hundreds of very successful energy audits that have identified cost savings projects for major clients including automotive, industrial, educational and commercial facilities.

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CorporateCollege.com • 866-806-2677

IT TRAINING Hugh Littleton Hugh Littleton has experience in manufacturing, customer service, service industries, financial organizations, nonprofit, government agencies and healthcare sectors. Hugh has been very instrumental in implementing many continuous improvement initiatives with companies ranging from small manufacturing to Fortune 500 companies.

Jody Wheaton Jody engages clients in a performance consulting role in the development and delivery of holistic talent management solutions that meet unique business needs. Prior to joining Corporate College, her consulting experience included organizational effectiveness, talent assessment, assessment centers, 360° feedback, and competency based development solutions.

Jennifer Ralston Jennifer worked with the American Red Cross, Genetech, Merck Pharmaceuticals, Reston Hospital, Medical College of Virginia, and other organizations in Lean Six Sigma implementations. She is a Certified Six Sigma Master Black Belt and Lean Sensei; ASQ Certified Quality Engineer, and an Inspector for the College of American Pathologists.

Laura Steinbrink

Eric A. Woodroof Eric shows clients how to make more money and simultaneously help the environment. He has helped over 250 organizations improve profits with energyenvironmental solutions and has written more than 25 professional journal publications. Dr. Woodroof is the chairman of the board for the Certified Carbon Reduction Manager Program and he has been a board member of the Certified Energy Manager Program since 1999.

Laura is president of Humanity’s Loom, LLC, a service firm that consults with residential and commercial property owners to assist them in achieving their sustainability goals. In its work with clients, Humanity’s Loom focuses on the LEED certification process.

Meghan McHale Bilardo Meghan is an organizational development professional that consults to improve performance, facilitate learning and develop effective leaders.

Her experience includes: directing a learning and organizational development department; designing and facilitating a management development program; leading a quality assurance team and managing new hire orientation.

CorporateCollege.com • 866-806-2677

36

®

non-credit REGISTRATION FORM HOW TO REGISTER

Where futures begin

SM

By Phone: 866-806-2677

By Fax: 216-987-3210

In Person:

Have credit card information available.

To register and pay with credit card or purchase order.

Stop by Administrative Services • Unified Technologies Center • 2415 Woodland Ave., Cleveland, OH 44115 • Corporate College East • 4400 Richmond Rd., Warrensville Hts., OH 44128 • Corporate College West • 25425 Center Ridge Rd., Westlake, OH 44145 • Admissions and Records Office at Eastern, Western or Metropolitan Tri-C campuses.

By Mail:

Register and Pay Online:

Complete registration form.

Mail with check, money order or purchase order to: Tri-C/Unified Technologies Center 2415 Woodland Ave. Cleveland, OH 44115

To register and pay with a check or credit card, find the course you are interested in online and follow the register link.

PERSONAL INFORMATION Date of Birth:

Name___________________________________________________ Last

First

Mi

-

Former

-

Mo.

Tri-C ID or Social Security Number

Day

Yr.

Month and day required.

*Tri-C ID Information: Students will no longer need to use their social security number as a primary ID, but it may still be required as part of your record. Additional information is available at www. tri-c.edu/tricid, choose “Frequently Asked Questions for Students,” or by calling 866-933-5175.

Last 4 digits required*

Complete this area if you are a new student or if any information has changed. __________________________________________________ City State Zip County

Address ___________________________________________ Number

Home Phone

Street

Apt. No.

-

-

E-Mail ____________________________________________ Required for online courses

Area Code

Cell Phone

-

Ethnic Background:

-

Black American Indian or Alaskan

Area Code

White (Non-Hispanic)

Gender: Male Female U.S. Citizen: Yes No

Asian, Pacific Islander, or Indian Subcontinent

Hispanic Other

Are You a Veteran: Yes No

BUSINESS OR WORK INFORMATION Complete this area if you are a new student or if any information has changed.

Business Name _______________________________________________________

Phone Pon

Number

Street

State

Zip

Ext.

_______

FAX

_____________________________________________________________________ City

Area Code

Address _____________________________________________________________ Pon

County

-

-

Area Code

PAYMENT INFORMATION Bill Company, via attached Purchase Order Master Card Visa Discover Amer. Express

Check (enclosed)

Account Number _ ______________________________________________ Name on Card _________________________________________________ Signature _____________________________________________________

Course Reference Number

Course Title

Security Exp. Code ______ Date _______ If registering for an ONLINE course, start date is required.

Start Date

TOTAL

Signature (required)

37

Money Order (enclosed)

CorporateCollege.com • 866-806-2677

Fee

REGISTRATION INFORMATION Payment

Canceled Classes

Payment or appropriate information regarding payment (if your employer or an agency is paying) must be submitted at the time of registration.

Accepted credit cards: MasterCard, VISA, American Express, and Discover.

Checks should be made payable to “Cuyahoga Community College.” A $30 processing fee will be charged for all checks returned for non-payment.

If Cuyahoga Community College cancels a class, a 100% refund is automatically processed for students who do not choose to transfer to another available class. College personnel will make every attempt to contact you in the event a class cancels using contact information you have furnished. Please make sure we have a valid daytime phone number on file for you. You may also inquire by calling the Workforce and Economic Development/Corporate College registration office.

Program 60 Program 60 does not apply for courses held at Corporate College West or East, and selected courses at other sites. Please call 866-933-5175 for more information.

Cancellations

Transfer Requests Students may request a transfer into another available section on a seat available basis.

How Do I Get My Textbooks?

You will be contacted by phone, mail, or e-mail if a course is cancelled or changed.

Workforce and Economic Development Division Drops, Cancellations, and Transfers / Refund Policy

If your class is at . . .

• UTC - Books are available online @ www.tri-c.edu/books or at Metro Campus Book Center.

• CCW - Books are available online @ www.tri-c.edu/books or at West Campus Book Center.

• CCE - Books are available online @ www.tri-c.edu/books or at East Campus Book Center.

If you have any questions please call 866-933-5175.

Need to drop your class?

A 100% refund is given if a completed withdrawal request is received before the class begins for open enrollment courses. No refund is given after the class begins.

Withdrawal Requests Withdrawal requests must come directly from the student or his/her designee. The official receipt date is the day and time the request is received in the Workforce and Economic Development Division/Corporate College registration office. All refunds are paid by check from Cuyahoga Community College District to the student regardless of the method or source of original registration payment. Please allow 3 to 4 weeks for the refund check to be processed and mailed to the address given at the time of registration. If there has been an address change, please provide the corrected address with your withdrawal request.

Concurrent with Credit Classes Continuing education courses that are “linked” with credit courses will adhere to the stated Workforce and Economic Development Division refund policy.

Student Records You may access records for purpose of review and may question their content in accordance with existing College guidelines and the Family Educational Rights and Privacy Act of 1974 as amended by Public Law 93-568.

Continuing Education Units (CEU) One Continuing Education Unit (CEU) is 10 contact hours of participation in an organized continuing education experience under responsible sponsorship, capable direction, and qualified instruction. Continuing Education Units are awarded upon completion of demonstrated participation in an organized continuing education experience and is based on a minimum of 90% attendance and/or a competency evaluation.

A student will earn all or none of the CEUs awarded.

Parking For door-to-door directions, visit the MapQuest Web site at www.mapquest.com.

For public transportation information, call the RTAnswerline at 216-621-9500.

Protected, lighted parking is provided at all Cuyahoga Community College Campuses. Free Parking is available at the Corporate College East location. All other Locations are permit parking only. Parking Passes are obtainable at all Campus Business Office locations, or can be obtain online through the following link: http://www.tri-c.edu/publicsafety/pages/ parkingservices.aspx.

Glossary of Terms and Important Phone Numbers KEY TO DAYS OF THE WEEK M Monday T Tuesday W Wednesday R Thursday F Friday S Saturday SU Sunday Please Note: All college campus locations will be closed: • Monday, September 5, 2011 in observance of Labor Day. • Friday, November 11, 2011 in observance of Veterans Day. • Thursday, November 24 - Friday, November 25, 2011 in observance of Thanksgiving.

• Monday, December 26, 2011 - Monday, January 2, 2011 for Winter Leave.

Program 60 does not apply for courses held at Corporate College East or West, and selected courses at other sites.

KEY TO LOCATIONS UTC

CCE

CCW

Metro

East

West

B

WS

Unified Technologies Center 2415 Woodland Ave. Cleveland, OH 44115 Corporate College East 4400 Richmond Rd. Warrensville Heights, OH 44128 Corporate College West 25425 Center Ridge Rd. Westlake, OH 44145 Metropolitan Campus 2900 Community College Ave. Cleveland, OH 44115 Eastern Campus 4250 Richmond Rd. Highland Hills, OH 44122 Western Campus 11000 Pleasant Valley Rd. Parma, OH 44130 Brunswick University Center 3605 Center Rd. Brunswick, OH 44212 Westshore Campus 31001 Clemens Rd. Westlake, OH 44145

CorporateCollege.com • 866-806-2677

Discrimination against any individual based upon a person’s age, ancestry, color, disability, genetic information, military status, national origin, race, religion, sex, sexual orientation or veteran status is prohibited. Any employee, student or other person who wishes to report discrimination or harassment based on any of the aforementioned protected classes, should contact the College’s Office of Diversity & Inclusion at: Cuyahoga Community College, 700 Carnegie Avenue, Cleveland, OH 44115, 216987-4772. In addition, the College’s Title IX (related to sex discrimination) and Section 504 and Title II of the Americans with Disabilities Act (related to disability discrimination) Coordinator is the Director of Diversity & Inclusion. The Coordinator can be reached at the above address and telephone number.

38

CORPORATE COLLEGE YOUR TRAINING AND SERVICE PARTNER IN THE KNOWLEDGE ECONOMY Strategy

|

Action

|

Results

Individual Training Classes | Organizational Consulting | State-of-the-Art Facilities

866-806-2677 Visit our new Web site.

CorporateCollege.com

Talent Management

Customized Training

Applied Technologies

Business Process Design

Training for Industry Recognized Credentials

Training and Meeting Facilities

Job Analysis

Recruitment Services

Pre-Employment Testing

Behavior-Based Interviewing

Skill Gap Analysis

Organizational Development and Leadership

Organizational Needs Analysis

Dynamic and Highly Skilled Instructors and Training Partners

Continuing Education Units

Train-the-Trainer

Classroom, Online or Blended Learning

Training On-Campus or at Your Location

Construction Technologies and Manufacturing

Information Technology

Sustainability and Energy

Logistics

Truck Driving

ISO 9001 Quality Management Systems

ISO 14001 Environmental Management

Lean Six Sigma

Project and Change Management

Project Management Professional

State-Tested Nursing Assistant

CompTIA, Cisco and Microsoft

Healthcare Access Associate and Patient Access Specialist

Professional Coder

Certified Logistics and Production Technician

Conference and Training Rooms

Computer Labs

Open Spaces and Ergonomic Seating

State-of-the-Art Technology

Wireless Internet and Videoconferencing

®

Workforce & Economic Development Division 2415 Woodland Avenue Cleveland, Ohio 44115

Nonprofit U.S. POSTAGE PAID Cleveland, Ohio Permit No. 3675

Where futures begin

SM

Client Testimonials “I was impressed with Corporate College’s level of engagement. They helped position our team for success and employees stated the training changed the way they manage.”

Renita Jefferson Director of Leadership Development American Greetings Corporation

“It has been a good partnership with Corporate College and money well spent for us. We have somebody who is looking over our shoulder in a way that keeps us on our toes. The end product is a better experience for the fan.”

Dennis Lehman Executive Vice President of Business Operations Cleveland Indians

“We had some really good outcomes with our Corporate College experience.

Our people have learned to work better together. Corporate College took the time to understand our needs and deliver a great solution for us.”

Jean Smith Vice President of Human Resources Fifth Third Bank

“The Corporate College Lean Six Sigma initiative that we started at STERIS is very important to us. It’s changing our culture. It’s allowing us to improve our processes and look at places where we might not have looked for root causes before.”

Dennis Mroz Director of Information Technology STERIS Corporation