7 Ways Salesforce Achieves Complete Customer Engagement Using The Four Realms of Experience process.st/customer-engagement-realms-of-experience October 8, 2021
Jane Courtnell October 8, 2021 Customer Success, Marketing, SaaS
Hello, and welcome readers to the experience economy. Take my hand and I’ll guide you to a place of psychic gratification. Feel your senses tingle, and your attention sharpen. You’re entering a new chapter of customer success, one that’s immersive and marks the next economic stage. Businesses are no longer competing on a commodity level. In a digital world, with growing immersive processing power, organizations must crack the whip and adopt the experience mindset. This is a mindset that’s focused on customer success and delivering exceptional experiences instead of commodities. In this Process Street article, we take a look at how one particular tech unicorn is succeeding in this experience economy.
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