Pti Worldwide Training Academy your programme offering
way businesses and individuals think, feel amme overview please call “changing +44 (0) 870 the 850 8931 or email action@pti-worldwide.com Training Academy Brochure [v2] 230115.indd 1
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“to be number 1 you have to train like you’re number 2”
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Welcome to the Pti Worldwide Training Academy “With so many organisations focusing on delivering more, with less people resource, never has training and people development been so important!” Is your training an investment or a cost? Pti Worldwide Training Academy has created a series of modular training programmes, focused on unlocking your people potential and delivering tangible business results, therefore… …through the Pti Training Academy your training will truly be an investment not a cost! A three-track approach All of our programmes are focused on arming your people with the mindset, skillset and toolset to deliver consistent sustainable peak performance, through applied learning and lasting habitual change.
Flexibility in design Designed on a modular basis in order to give you complete flexibility on timings, duration of modules and the personalisation of programmes to suit your business and people. Modules can be: • Delivered together as one to three day programmes, as a combination or individually in focused bite size 90 minute sessions • Incorporated into your current training programmes, or run as a standalone • Tailored to reflect the diverse roles of your employees and differing levels of capability; from foundation to competence to excellence • Both open and in-house programmes All of the Pti Training Academy programmes incorporate the latest m-learning blended solutions (70,20,10), designed to accommodate the needs of today’s multi-location businesses and remote based teams.
A brochure like this only conveys part of the story. It’s understanding your business, your vision and goals and what a tailored Pti Worldwide solution will look like for you and your business, which is critical to us. To discuss your specific training and people development requirements in more detail, just give us a call on +44 (0) 870 850 8931 or email us on action@pti-worldwide.com and one of the Pti team will be in touch. Continued success
The Pti Worldwide Team
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“Changing the way businesses and individuals think, feel and act”
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Why Pti Worldwide? Our purpose is simple…helping you grow your business and unlock your people potential fast! Why do people engage Pti? Because they trust us, because we walk the talk and because we deliver on the promises and commitments we make – in summary, giving our Clients total peace of mind they have the right partner of choice. With a proven track record in delivering business growth, personal development and peak performance. Growing business and unlocking people potential is not just work for the team at Pti - it’s our passion and purpose. Its not just about what we do it’s about WHY and HOW we do it, which gives us; and ultimately the business and individuals we work a with real, tangible, competitive advantage.
Whether you're looking for consultancy expertise, one of the Pti Academies, a bespoke training programme, a speaker for your next event or a coaching session for your own personal development, all of our services are designed to give businesses and individuals the winning edge!
We hope you find this brochure beneficial detailing the offering from the Pti Training Academy. Full programme overviews for any of the modules detailed in this brochure are available on request. If you have any questions about the Training academy or any of our other propositions please just call the team on +44 (0) 870 850 8931 or email action@pti-worldwide.com
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“The greater danger for most of us is not that our aim is too high and we miss it… …but that it is too low and we hit it!” Michelangelo
Where are you setting your bar both personally and professionally?
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modules Personal Effectiveness Personal Impact – Maximising MY Personal Impact Time Management – The Time Bank Presentation Skills – The Authentic Presenter
8 10 12
Communicating & Influencing Communication Skills – Communicating Success Influencing Skills – Influencing Success Negotiation Skills – Negotiating Success Networking Skills – Networking Success
14 16 18 20
Business Performance Management – Delivering Great Performance Conversations Problem Solving Skills – Creative Problem Solving Commercial Skills – Commerciality & Developing the Commercial Edge Change Management – Leading Transformational Change Train the Trainer Running Effective Meetings Developing World-Class HR Professionals/Business Partner Capability
22 24 26 28 30 32 34
What other programmes do Pti offer? Sales Academy Leadership Academy Customer Experience Academy Coaching Academy
38 40 42 43
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“There is a vast reservoir of untapped potential lying inside each and every one of us. Maximising MY Personal Impact is about unlocking your potential, unleashing your success and turning your future into reality!”
Maximising MY Personal Impact Programme type: Personal Effectiveness Programme duration: 1 Day Overview In the real world where there are big business challenges to overcome, you need a tried and tested solution that focuses from start to finish on how personal transformation can deliver business transformation…with no fluffy thinking or soft edges! Personal employee transformation = ‘Exponential’ business transformation Operating from a solid foundation of personal ownership, a winning mentality & high personal standards of excellence and a compelling personal brand, can mean the difference between your people coasting in cruise control, or consistently performing at their peak. That’s the difference between a good business and a great business, and the difference between delivering an average and a great business performance! Flexibility in design Maximising MY Personal Impact is designed on a modular basis to give you complete flexibility on timings and to guarantee that the programme is tailored to the specific needs of your business and your people.
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Who is the programme for? • • • • • • • • •
Senior Leadership teams Leaders/Managers Account Managers Sales teams Telephony & customer facing teams Support teams Talent/High Potential Academies Induction programme Underperformers
“A motivating and inspiring look at one’s personal and professional balance. Building a foundation for success through self-evaluation, self-awareness, and the fostering of self-drive and determination” Programme Delegate
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“The bad news is time flies. The good news is you’re the pilot!”
The Time Bank Programme type: Personal Effectiveness Programme duration: 1 Day Overview In a modern commercial world where everyone is expected to achieve more in less time, the ability to get things done is becoming increasingly more stressful and challenging. Yet there are people who, despite having the same workload, the same resource issues and the same logistical constraints as their colleagues, still manage to get everything done…on time AND stress free. So how do they do it? Through effective ‘self' management and having a laser beam focus and a ruthless prioritisation of their activities and workload. During the programme, you’ll examine the cornerstone of effective ‘self' management, and carry out a self-audit of your current effectiveness in this key skill area. This is a highly interactive programme jam-packed with practical ideas, techniques and tools, that you’ll instantly be able to apply following the session – and all of which will help you to unlock your potential and unleash your success!
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Flexibility in design The Time Bank is designed on a modular basis to give you complete flexibility on timings and to guarantee that the programme is tailored to the specific needs of your business and your people.
Who is the programme for? Anyone wanting to improve their skills in personal and professional time management, focus and personal effectiveness.
“An eye opening course that exceeded my expectations. Really well presented, kept everything moving forward. The day seemed to fly by!� Programme Delegate
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“Every individual has their own unique style, their own way of presenting themself - on and off the field!”
The Authentic Presenter Programme type: Personal Effectiveness Programme duration: 1 Day (Core) or 2 Days (Advanced) Overview The question is; what’s your style? In a modern commercial world, your ability to speak confidently and deliver a persuasive message is an essential skill for today’s business professionals – whether you’re the CEO, a professional speaker, a Leader or Manager, or a business professional with a key message to deliver. It's not just about the WHAT and the content of your message, more importantly it’s about HOW you deliver it! Authenticity, believability, confidence, clarity and passion are just some of the essential ingredients we’ll explore in detail through this interactive and engaging programme. ‘The Authentic Presenter’ will arm you with the essential tools, tips and techniques to dramatically improve your presenting and speaking skills, and personal impact the next time you give a presentation or speech, lead a discussion with colleagues or clients, or even want to steer a conversation or interaction in a specific way. By applying the ideas to a past or future presentation, and with the opportunity to practice on the programme and have your style critiqued (you’re even filmed on the advanced programme!), ‘The Authentic Presenter’ will give you the grounded skills and confidence to deliver with impact using your own unique style.
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Flexibility in design ‘The Authentic Presenter’ is designed on a modular basis to give you complete flexibility on timings and to guarantee that the programme is tailored to the specific needs of your business and your people.
Who is this programme for? The Authentic Presenter is for people at all levels who want to improve their presentation skills & public speaking skills including voice, tone, language and confidence. Intensive one to one coaching is also available.
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“Communication is like a love affair. Any fool can start it, but to end it takes considerable skill.”
Communicating Success Programme type: Communicating & Influencing Programme duration: 1 Day Overview An individual’s ability to communicate effectively is perhaps one of the most important skills today, from both a personal and professional perspective. The reality is that poor communication is the greatest singular failing in businesses today. So much time, effort and money is wasted through poor communication with customers, across business functions, and even amongst individuals sitting opposite each other! Great communicators have self-belief and confidence. They establish the needs of others and can express their own views constructively. They understand the importance of voice, tone, language, and can adapt their communication style depending on the circumstances and the communication tools available. They find common ground with people and build rapport by listening actively and asking effective questions. Great communicators know how to have the difficult conversations as well as knowing when to praise.
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Flexibility in design Communicating Success is designed on a modular basis to give you complete flexibility on timings and to guarantee that the programme is tailored to the specific needs of your business and your people.
Who is this programme for? Communicating Success is for people at all levels who want to improve their face-to-face, telephony and written skills, including voice, tone, language, confidence and persuasion.
“Valuable time away from the office to make you really think about your communication style, and some great techniques which will ensure you are galvenised into action immediately� Programme Delegate
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“All influence is an attempt to persuade someone to do or avoid doing something now or in the future!”
Influencing Success Programme type: Communicating & Influencing Programme duration: 1 Day (Core) or 2 Days (Advanced) Overview Great influencers have self-belief and confidence. They establish the needs of others and can express their own views constructively. Great influencers understand the importance of voice, tone, language, and can adapt their communication style depending on the circumstances. Great influencers find common ground with people and build rapport by listening actively and asking effective questions. Great influencers know how to have the difficult conversations as well as knowing when to praise. Influencing Success will arm you with all the essential tools, tips and techniques to increase your skills and confidence as a great influencer and persuader of others – both personally and professionally. This programme also focuses in on the essential skills associated with managing both internal & external stakeholder relationships – an essential skill for today’s professional. We call it 360º influence! Flexibility in design Influencing Success is designed on a modular basis to give you complete flexibility on timings and to guarantee that the programme is tailored to the specific needs of your business and your people.
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Who is this programme for? One of the key benefits of Influencing Success is its broad application as an integral part of your people development strategy, from Senior Leadership through to Support Teams…in fact anyone who has interaction with others!
“Re-inforced that I am better than I think! I need to be more confident in my own abilities, with the techniques from this programme I feel much more in control!” Programme Delegate
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“A successful negotiator is someone who is able to create a perception in the other person’s mind that he/she has ‘won’ while still getting the outcome you want!”
Negotiating Success Programme type: Communicating & Influencing Programme duration: 2 Day (Core) or 3 Days (Advanced) Overview In today’s fast paced, dynamic and ever changing world, business professionals must be able to effectively negotiate agreement when revenue, relationships, budgets, performance standards, contractual terms, priorities and due dates are at stake, in order to deliver organisational goals and strategy. Negotiating Success lies in a blend of clear-headed logic, and powerful intuition. Processes and frameworks are essential, but may not take you all the way. Reproductive thinking has it’s uses, but you will face situations which demand “out of the box” thinking. Without a clear strategy you are doomed to approach each negotiation as an entirely new experience. A sound strategy provides the foundation, which enables you to consistently deliver superior results. This programme transforms negotiation performance by creating both strategic clarity and tactical capability. By the end of the programme you will be an astute negotiator. Not only will you be able to prepare exceptional strategies at pace - you’ll be equipped with the tactical ability to execute your strategy to produce outstanding results. A major part of the two days involves participation in progressively stretching negotiations based on actual negotiations, which were defining moments for the companies concerned. You will acquire the mindset of an expert negotiator and appreciate the ‘inner game’ of beliefs and values as they apply to negotiations to enable you to significantly increase your ability in conducting negotiations and consistently achieve a ‘win-win-win’ approach. Benefiting from a unique opportunity to test critical negotiating skills in a challenging yet supportive environment, you will discover how you can secure a competitive edge whilst maintaining and building positive working relationships with your clients, suppliers and other third parties.
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Flexibility in design Negotiating Success is designed on a modular basis to give you complete flexibility on timings and to guarantee that the programme is tailored to the specific needs of your business and your people.
Who the programme is for? Negotiating Success is for organisations who want to grow, nurture and develop their current and aspiring business professionals: • • • • • • • •
Professionals who, as part of their role, are involved with the negotiation process HR Business Partners/HR Managers Purchasing Managers Leaders/Managers Sales/BD Finance Operations Marketing
The programme is also relevant to individuals who are in direct or indirect sales/customer support roles to improve common language, speed and accuracy of communication about opportunities.
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“Most people are connected...the question is are they really connecting?”
Networking Success Programme type: Communicating & Influencing Programme duration: 1 Day Overview In today’s highly competitive world, being a more confident and effective networker sets you apart from the crowd. Social media accelerates your ability to connect with people quicker and easier than ever, however turning those connections into meaningful, mutually beneficial relationships requires a different mindset and skill set. Most experts agree that ‘people buy people’, and that the most effective form of engaging, developing relationships and networking success is face-to-face. Therefore this module is focused on the art and science of becoming a more effective, more confident and more proficient networker through learning the essential skills for networking success. Divided into 3 key stages; what to do before a networking event, what to do during and finally... how to follow up post event this module will take you on a step by step journey through each stage. By the end of this module you’ll be able to understand the power of networking and how to position yourself and your business - allowing you to interact with others more confidently and effectively, and guaranteeing your greatest possible chance of success...every time!
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Flexibility in design ‘Networking Success’ is designed on a modular basis to give you complete flexibility on timings and to guarantee that the programme is tailored to the specific needs of your business and your people.
Who is the programme for? ‘Networking Success’ is for all people who want to develop and improve their skills to interact with others more effectively - and develop mutually beneficial relationships.
“Re-awakening and inspiring. Left the course with lots of ideas and found it very thought provoking and a healthy exercise that was long over due.” Programme Delegate
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“Perhaps the singular most important skill of an Inspirational Leader!”
Delivering Great Performance Conversations Programme type: Business Programme duration: 1 Day (Core) or 2 Days (Advanced) Overview People are silently begging to be led! Whether you lead the organisation, are a Leader of Leaders or a Leader of people - people will be looking to you for direction, for encouragement and for inspiration. ‘Delivering Great Performance Conversations’ is focused on arming you with the knowledge, mindset and skillset to unlock people potential. What makes people tick? What makes them do what they do? Discover the 7 key reasons and the driving forces behind inaction and action. Picking the right tools...performance management, feedback, training and coaching. Which one do you use, and when? The Inspired Leader knows the precise tools to use on each and every interaction with their people and can give candid and open feedback – both inspirational and developmental. They know when coaching is appropriate - when an individual needs tough love, when to simply listen and when to interject. Performance management is a culture, it’s a way of being when building and leading their high performing teams. Through the 80/20 principle Inspired Leaders are focused on helping their ‘A’ players to consistently hit top gear and peak performance. They nurture, coach and develop their middle 70% and they effectively manage the bottom 10%. Each individual team member is crystal clear on their role, performance criteria and expectations
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from the business and their Leader – there are no hidden surprises! They feel supported and developed with the right tools to excel in their role. This programme focuses on the ‘on the ground’ essential skills required in performance management, feedback and coaching. With practical and real world examples and scenarios, your people will have the opportunity to develop and practice their skills on the programme. As a result, they will be confident, self-assured and adaptable – which is why they will be respected and known as an Inspirational Leader! Flexibility in design ‘Delivering Great Performance Conversations’ is designed on a modular basis to give you complete flexibility on timings and to guarantee that the programme is tailored to the specific needs of your business and your people.
Who is the programme for? Anyone with Line Management responsibility for unlocking and maximising the performance of their people.
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“Effective problem solving is about knowing what to do when you don’t know what to do!”
Creative Problem Solving Programme type: Business Programme duration: 1 Day Overview We are all faced with problems – that’s a given! The real question is how effective are your people and organisation at solving them? High performing individuals and businesses recognise that critical thinking and creative solutions to problems significantly enhances business potential and performance. Today’s decision makers at all levels within a business must use a variety of thinking styles, methodologies and creative processes in order to solve problems. This programme will allow you to develop your skills as a creative problem solver. You’ll learn to leverage your personal thinking preferences using tools and techniques based on leading-edge thinking.
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Flexibility in design ‘Creative Problem Solving’ is designed on a modular basis to give you complete flexibility on timings and to guarantee that the programme is tailored to the specific needs of your business and your people.
Who is the programme for? All individuals who are required to think, resolve and implement solutions to problems and challenges with varying levels of complexity. This programme can be tailored for different levels within the organisation.
“It was more inspiring than any other course I’ve been on. I feel as though I can put what I’ve learnt into both my home and work lifestyles.” Programme Delegate
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“The ‘commercially savvy’ professional’s starting point is thinking, feeling and acting like ‘it’s MY business’!”
Commerciality & Developing the Commercial Edge Programme type: Business Programme duration: 2 days Overview In the fast based, dynamic global arena which organisations operate in today, what does it take to not only survive but thrive? Change is a constant, customers are more informed, more educated than ever and have more choices, competition is rife and creating more fragmented markets and technology is driving fundamental structural change to what businesses do and how they do it. Navigating through the changing landscape requires a different way fo thinking, feeling and acting. It requires Leaders and business professionals to be thinking differently – thinking with the commercial edge. This programme will ensure you are developing a team of ‘commercially savvy’ business professionals, who are wired and programmed to look at scenarios and situations differently, make quality commercial decisions, which ultimately deliver sustainable, commercial success for you and your business.
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Flexibility in design ‘Commerciality & Developing the Commercial Edge’ is designed on a modular basis to give you complete flexibility on timings and to guarantee that the programme is tailored to the specific needs of your business and your people.
Who is the programme for? All Leaders/Managers and key business professionals who would benefit from a broader breadth and depth of understanding and practical application of the commercial levers and components which you can press to build a high performing sustainable, legacy organisation.
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“In today’s dynamic environment, change leadership is not a ‘nice to have’, it’s a MUST have!”
Leading Transformational Change Programme type: Business Programme duration: 1 Day (Core) or 2 Days (Advanced) Overview Putting change ideas into action… In today's dynamic environment, change leadership is not a ‘nice to have’, it’s a MUST have and a fundamental part of business. ‘Leading Transformational Change’ delivers a practical structure for implementing and embedding change throughout your organisation with communication & engagement as the cornerstone of the change approach. The programme draws on the latest thinking, current research findings, practical application, insights and case studies into how companies from around the globe manage the process of change in fast moving markets. At the core of the programme is the transformational change framework and core principle of lead – drive – change. Through their own real world examples the delegates will therefore build on a proven framework and approach to leading transformational change.
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Flexibility in design ‘Leading Transformational Change’ is designed on a modular basis to give you complete flexibility on timings and to guarantee that the programme is tailored to the specific needs of your business and your people.
Who is the programme for? Leaders and key individuals at all levels who are involved with creating the business case for change, the plan for change, implementing the change and sustaining the gain. A one day hybrid version of the programme can also be tailored for all colleagues or team members who are experiencing a change agenda and how they can prepare themselves for the road ahead.
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Train the Trainer
“Who trains your Trainers?”
Programme type: Business Programme duration: 1, 2 or 3 days depending on modules included Overview Trainers can spend day after day - week after week - month after month training, coaching and mentoring people to unlock their real potential…but who trains the Trainer? Great question isn’t it? Being a world class Trainer can be such a rewarding career. You have an opportunity to make such a positive impact on people’s lives – both personally and professionally, giving them the skills, knowledge and confidence to be even more successful in their chosen careers. However, being a Trainer can also be a lonely experience. You can’t afford to have a bad day... every training session you run you must be focused, tuned in, passionate, energised, knowledgeable – and able to think on your feet. You just can’t switch off even for a second! Do you really feel like doing this every day? Where do you go for your recharge? Who energises you – the Trainer? What if there was an environment created specifically for you to develop your skills, re-energise and learn with fellow like-minded individuals from the best Trainers in the business? An environment; • • • • •
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That will challenge you to think outside the box and stretch you outside your comfort zone Where you’ll discover the key innovations that are driving the training market Which will give you the tools to raise your personal bar to the next level That will ‘demonstrate’ how to consistently perform at your peak Where you’ll discover the little known secrets, tips and techniques of the Worlds best Trainers… the top 1%
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Flexibility in design Train the Trainer is designed on a modular basis to give you complete flexibility on timings and to guarantee that the programme is tailored to the specific needs of your business and your people.
Who is the programme for? Any part time/full time Trainer within an organisation who wants to be the best of the best and truly world class!
“Thorough course that gave me the tools and mindset to be able to deliver confidently across the business� Programme Delegate
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“How to design & deliver high value, high impact meetings!�
Running Effective Meetings Programme type: Business Programme duration: 1 Day Overview There are good meetings and there are bad meetings. Bad meetings drone on forever, you never seem to get to the point, and you leave wondering why you were even present. Effective ones leave you energized and feeling that you've really accomplished something. So what makes a meeting effective? Running an effective meeting is more than sending out a notice that your meeting at a particular time and place. Effective meetings need structure and order. Without these elements they can go on forever and not accomplish a thing. With a solid objective in mind, a tight agenda, and a commitment to involving the meeting participants in the planning, preparation, and execution of the meeting, you are well on your way to organising and delivering great, value adding meeting. Given the frustration most people feel when their time is wasted, gaining a reputation for running efficient and successful meetings is good for you, your career and the business as a whole.
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Flexibility in design ‘Running Effective Meetings’ is designed on a modular basis to give you complete flexibility on timings and to guarantee that the programme is tailored to the specific needs of your business and your people.
Who is the programme for? Anyone wanting to improve their skills in ‘Running Effective Meetings’.
“Excellent training programme, definitely learnt a lot about running effect meetings, some really great techniques to make the best of the time. Well presented and kept my attention throughout.”
Programme Delegate
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“There is a vast reservoir of untapped potential lying inside each and everyone of us. Developing World-Class HR Professional/Business Partner Capability is about unlocking your potential, unleashing your success and achieving ‘partner of choice’ status!”
Developing World-Class HR Professional/Business Partner Capability Programme type: Business Programme duration: Up to 6 days Overview The economic climate has expedited a rapid evolution in what business is looking for from HR, raising needs that challenge both the ‘hardware’ and ‘software’ that HR has spent the last few years creating and embedding. There is a risk that some of the structures, skills, processes and tools, which have been established, could be left high and dry by this shift in the environment. Those HR Professionals/Business Partners, including their support teams - who can rise to the challenge; implementing HR strategies that are driven firmly from the business strategy, navigating the political and commercial terrain and finding more pragmatic, flexible and measurable ways to deliver value, will gain more credibility in the next two years than they have had in the previous ten. What this programme isn’t... It is not about glib theories and it most certainly is not about creating people clones. What this programme is... It is grounded in the practical, pragmatic, real world approach of what works in the every day life of a HR Professional/Business Partner who is operating in a fast paced, dynamic and ever evolving environment.
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It’s about creating freedom within a framework. Where each individual can bring their own unique experiences, personality and create their own success formula for operating within a world-class proven framework. Arming them with the...
...mindset, skillset & toolset to truly excel in their role, adding even more value than ever before. Allowing them to carve out a rewarding career which delivers personal satisfaction through knowing they’re making a real, tangible difference every day and... ...achieving the ultimate position - ‘Partner of choice’ status! Who is the programme for? All HR Professionals and Business Partners.
“It was a lightbulb moment for me - confirming what I was doing and also what I should be doing more of. Give managers what they need NOT what they want.” Programme Delegate
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Developing World-Class HR Professional/Business Partner Capability Flexibility in design The programme is designed on a modular basis to give you complete flexibility on timings and to guarantee it is tailored to the specific needs of your business and your people.
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What other programmes do Pti Worldwide offer? ‘Changing the way businesses and individuals think, feel and act.’ Below is a precede summary of four additional propositions that sit within the core offering of Pti.
‘The lifeblood of an organisation starts with sales!’ Pti Worldwide has a rich pedigree and proven track record working with B2B and B2C clients in building high performing sales organisations. With over two decades of experience delivering sales transformation programmes in 20 countries to over 60,000 sales professionals, Pti has a proven formula for creating compelling sales strategies, customer engagement and selling success. Clients leverage our expertise in a number of ways; ranging from an end to end strategic review of their sales and business growth strategy, to creating world-class sales training programmes that equip their key sales professionals with the mindset, skillset and toolset to consistently deliver peak performance. Our sales training programmes range from an introduction to sales, to complex multi-million pound key account management and consultative selling.
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To talk through how we can help you create your compelling sales and business growth strategy, or help you to build a high performing sales organisation with world-class sales professionals performing at peak, please just give us a call on +44 (0) 870 850 8931 or email us on action@pti-worldwide.com and one of the Pti team be in touch.
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‘One of the single most competitive advantages for businesses today is their ability to grow, nurture and develop their leadership and management capability faster than the competition... future business success depends on it!’
Are you and your business growing world class Leaders and Managers for today...and for the future? Today’s Leaders and Managers operate in a very different climate than at any other point in time, driven by unprecedented levels of change and uncertainty. Whilst there are universal and time tested foundation principles of leadership – the application of these principles in today’s fast moving and dynamic environment requires a new way of thinking, new skills and new tools based around three key components: ‘I Lead Myself’, ‘I Lead the Business’ and ‘I Lead Others’.
These elements are taken from our flagship programme ‘The Inspirational Leader’.
Focused on the practical application of leadership, and what works in the real world of business, Pti Worldwide have been developing world-class leadership and management capability for over a decade.
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With leadership development for all levels of leadership within your business: • Leaders of the organisation (Executive & Senior Leadership) • Leaders of Leaders (Senior & Middle Managers) • Leaders of people (First Level Management, Team Leaders and Supervisors) All of our leadership interventions are designed on a modular basis giving you complete flexibility on tailoring, timings and delivery.
To discuss your specific Leadership and Management development requirements in more detail please just give us a call on +44 (0) 870 850 8931 or email us on action@pti-worldwide.com and one of the Pti team be in touch.
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Customer Experience Academy ‘95% of business leaders see customer experience as the next competitive battleground.’ “How good is your customer experience?” Customers are more demanding; more educated and have more choices than ever before. “What makes you and your business the partner of choice for your customers and clients?” Whilst many organisations regard the current economic climate as perhaps the single greatest challenge to growth, there is in fact a far greater force at play... ...a seismic shift and structural change in consumer behaviour; why customers buy, and how they buy. Businesses are having to re-evaluate their channels to market, what they do in relation to customer experience and how they do it. Businesses now need to think, feel and act differently in their engagement strategy with their clients and customers. Old ways of thinking and acting will just not cut it in today’s customer experience economy. So, the question is, how can you truly build a customer centric business, where in the minds of your customers or clients you truly are the partner of choice? With tailored consultancy projects and training programmes, the Pti Customer Experience Academy may just be the partner of choice to help you improve your customer experience, and gain a sustainable and competitive advantage in your market place.
To discuss your specific Customer Experience requirements in more detail please just give us a call on +44 (0) 870 850 8931 or email us on action@pti-worldwide.com and one of the Pti team be in touch.
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Coaching Academy ‘Today, more and more businesses and individuals are recognising the power of coaching, and the direct impact it can have on both professional and personal development and performance.’ How can you have peace of mind that you are securing the services of a world class coach? The Pti Coaching Academy has built an experienced and inspirational coaching team made up of a selection of hand-picked individuals - all with their own unique stories and experiences, and all leading authorities in human potential, personal development and peak performance. Each of our coaches have two things in common; 1. A passion for coaching and... 2. A proven track record of success with a rich pedigree and business background The Pti Coaching Academy has three primary focus areas; • One to one coaching for Executives and Senior Leaders • The Leader / Manager as the Coach • In-house Business Coaches
To discuss your specific coaching requirements in more detail please just give us a call on +44 (0) 870 850 8931 or email us on action@pti-worldwide.com and one of the Pti team be in touch.
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Let’s talk about people potential A brochure like this only conveys part of the story. It’s understanding your business, your vision and goals and what a tailored Pti Worldwide solution might look like for you and your business which are critical to us. So, let’s talk further and discuss how... Personal employee transformation = Exponential business transformation Call +44 (0) 870 850 8931 or email action@pti-worldwide for more information www.pti-worldwide.com facebook/ptiworldwide |
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