Retain current students

TABLE OF CONTENTS

Student Development Milestones LIU Promise and Enrollment Services

Advising and Cohort Understanding Your Role Cohort Facilitation as a Retention Tool Cohort Facilitation as a Recruiting Tool Building and Maintaining a Strong Relationship with Students Communicating with Students Importance of Customer Service Creating a Friendly, Student-Centered Environment Utilizing Technology Working Collaboratively Ancillary Responsibilities

Office Operation

Saturday Hours Weekend and Evening Coverage Presence During Office Hours Greeting Students and Answering Phones Maintaining Your Calendar and Student Appointments Tracking Student Appointments and Meetings Reporting Dress Code Clean Desk Policy Student Files Policy Sending Personal or Secure Information via Email Staff Needing Assistance Time-Off and Vacation Request Calling Out Sick Out of Office General Policy All-Staff Days Family Educational Right and Privacy Act (FERPA)

Academic Success

Selecting a Major Selecting a Minor | Only Students Enrolled Fall 2020 or Prior Changing a Major The Core Pre-Requisites Academic Bulletin Relationship with Academic Affairs & Faculty Academic Calendar & Exam Schedules Absences Due to Religious Observation Online Course Evaluations 5

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11 11 11 11 12 12 12 12 13 13 13 13 14 14 14 15 15

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